Customer reviews for rvezy.com

4.5 / 5

Calculated from 923 reviews obtained over the last 12 months

12210 reviews since 29/08/2018

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RVezy provides a seamless and user-friendly platform for renting RVs, with quick communication from owners and clean, well-equipped vehicles.

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  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
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Information rvezy.com

  • Company

    RVezy

  • Description

    RVezy is North America’s top rated RV rental marketplace, providing outdoor enthusiasts with a safe and affordable way to rent unique and authentic RVs from private owners. As an owner first platform, RVezy has empowered thousands of RV entrepreneurs to share their passion and earn additional income when their RVs are not in use. With comprehensive insurance coverage, 24/7 roadside assistance, an easy-to-use app, and best-in-class support, RVezy is the easiest and most secure way to rent an RV.

  • Address

    245 Cooper St Suite 600 K2P 0G2 Ottawa

  • Website

    https://www.rvezy.com

  • Category

    Travel and tourism

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icon sparkle Review Summary

RVezy provides a seamless and user-friendly platform for renting RVs, with quick communication from owners and clean, well-equipped vehicles.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Was it helpful? Yes No

Customer reviews

  • 2 / 5
    Edit Flag

    The process was confusing. Information had to be found in previous notification. We were sent emails to confirm drivers we had already.We found conversing with the owner less confusing.

    Review of , following an experience of by A A. *

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    Answer by rvezy.com
    Flag

    Hi Linda, we would like to apologize for your negative experience with our notification system. We’d like to learn more about your specific encounter and make things right. Please give us a call at your earliest convenience, you can reach us at 1-855-697-8399. We look forward to speaking with you and working towards earning back your business.

  • 4 / 5
    Edit Flag

    There's no way to search and the service fees are pretty high

    Review of , following an experience of by A A. *

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    Answer by rvezy.com
    Flag

    Thank you for taking the time to rate us. We would be grateful if you would consider sharing your ideas on how we can make the app better at https://help.rvezy.com/hc/en-us/requests/new.

  • 5 / 5
    Edit Flag

    We had an outstanding experience with RVezy. This app allowed us to effortlessly search and find the perfect RV that catered to our requirements at an affordable price. The communication within the app was exceptional, and the peace of mind provided by comprehensive insurance coverage, even while renting in another country, allowed us to fully immerse ourselves in our vacation without any concerns about logistics or contingency plans.

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    They were really nice with us, taking care of every single detail from the beginning. The van was so clean and comfortable, we will rent it again. This was an experience that we will never forget!

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    très facile et très simple a utilisé.

    Review of , following an experience of by A A. *

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  • 3 / 5
    Edit Flag

    Trailer was in great shape and supplied well except the beds definitely could use an upgrade. Almost cancelled because of a mix up in booking and customer service was not understanding of the situation. turned out ok but am not jumping to book again soon.

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    There was a good selection of campers, I found a very nice camper and had a great experience including delivery and pickup, and a generator for a non-powered location. The hosts were very accommodating and everything went smoothly.

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  • 5 / 5
    Edit Flag

    Excellent

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    Very informative site, easy to use with the inspection pick up / drop off, great experience!

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  • 5 / 5
    Edit Flag

    Easy to use and the app makes accountability and documentation accessible.

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    We booked a camping trailer for the first time and the entire process was smooth and easy. I would use it again.

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  • 3 / 5
    Edit Flag

    Overall the experience was acceptable. Where it an improve is making it very clear if the host is using policies that will change the pricing based on the how much time you're renting the RV for or how close your dates are to rental BEFORE you are about to make the purchase. I expected the cost to go up with taxes and cleaning fee but it was only afterwards I realized I paid a higher nightly rate just because of when we booked. Now that I know I will attempt to book multiple RVs at the same time as I waisted over a week waiting for Hosts to accept or decline my previous bookings.

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  • 5 / 5
    Edit Flag

    Great

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    Everything is simple with RVezy platform. I recommand it to everyone!

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    Simple et efficace!

    Review of , following an experience of by A A. *

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  • 3 / 5
    Edit Flag

    The person I rented from was great but RVEZY doesn't make it very clear after the fact about what exactly has been charged to your credit card say for additional mileage. For example I cannot tell whether I got or am getting the security deposit refunded, or the amount remaining is to be paid or has been paid already. Before I left I had one total and when done I had a slightly different total (more) so was I charged the first amount or the second amount, or two charges one with the difference. Same with security deposit. Not clear when/if I got it back. Or is the new total owed not including the security deposit? Of course I can check my cc statement but this isn't clear on their website.

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    Great App to use for last minute rentals. All details listed are accurate.

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    Super easy, informative and a great way to make a vacation easy.

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    Easy to use Great app large selection of RVs. would highly recommend. Thank you

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    everything ok. I am completly satisfied with rvezy.

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  • 5 / 5
    Edit Flag

    The transaction and communications are very straightforward and transparent. The site is very easy to use and makes everything go very smoothly.

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  • 4 / 5
    Edit Flag

    getting the rv was easy, Barb was awesome! the only reason i did not give a 5 was because they should have stated that you need a smart phone to complete the booking! i ended up having to buy a phone to get the rv!

    Review of , following an experience of by A A. *

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  • 1 / 5
    Edit Flag

    Too many emails. Too many steps in the process

    Review of , following an experience of by A A. *

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    Answer by rvezy.com
    Flag

    Thank you for sharing your feedback, I'm sorry the rental process was inconvenient. We are always to trying to improve our processes, and your feedback is an important step on that journey. I hope you'll give us a chance to earn back your business soon.

  • 5 / 5
    Edit Flag

    From start to finish, our experience with our rental host was thoughtful and responsive to our numerous questions. The trailer itself was immaculate, including so many thoughtful appointments, and the orientation was well-explained, inclusive, and extremely helpful. We traveled for 9 days through 2 state and national parks. Our choice of host, trailer, and overall experience was perfect in every way! BRAVO!

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  • 5 / 5
    Edit Flag

    Had a wonderful time. Process was easy and fun. Would definitely rent this RV again.

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  • 5 / 5
    Edit Flag

    RVezy website was easy to use and User Friendly. The motorhome was perfect for us and everything worked out very well. I highly recommend using RVezy

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  • 4 / 5
    Edit Flag

    The RVezy site was easy to use. The booking process was well organized, the technology worked well and almost stress-free. The 4 star rating relates to the $1500 deposit. When returning the unit, it is not clear where I would see additional charges if there were any. Also, I was asked to close out the booking without knowing when/how/if I would get my money back. A short while after I closed the booking on my end I received a message that the booking was closed, again without mention of the deposit. I had to check my bank account to verify that the deposit had been processed (which btw was done in a very timely manner).

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  • 1 / 5
    Edit Flag

    The RV smelled VERY bad; like it had been sitting there unopened for a year. The tires were low and the tail lights did not work. The owner expected us to take it anyway and just drive in the daytime. Owner pulled the camper to a U-Haul rental place to see if they could fix the light issue. They could not because the connection yo use to hook up the tail lights was corroded. We ended up without a camper for the weekend. Of course we still had to pay for our camping spot at the camp ground. He did not offer to cover that cost and has yet to reimburse the cost of the camper rental.

    Review of , following an experience of by A A. *

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    Answer by rvezy.com
    Flag

    Hi Terri, we are truly sorry about your recent rental experience. Please reach out to https://help.rvezy.com/hc/en-us/requests/new with your contact information so that we have the opportunity to gather the information needed to further assist you. We value our customers and stand behind our work and would like the opportunity to make things right for you. We look forward to hearing from you.

    Answer by A A
    Flag

    We would very much like to get our money back. I don’t know who did the other reviews but this camper is by no means ready to be rented out.

    Answer by rvezy.com
    Flag

    Hi Terri, I want to do whatever I can to help get you the compensation you deserve. Please use this link to reach out to our Customer Success team: https://help.rvezy.com/hc/en-us/requests/new

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  • 3 / 5
    Edit Flag

    Some items on the app didn’t work when I needed them.

    Review of , following an experience of by A A. *

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  • 4 / 5
    Edit Flag

    Excellent platform to connect with RV renters. Would appreciate to knwo the RVEasy fees before the very last step of the reservation

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    had great experience

    Review of , following an experience of by A A. *

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  • 4 / 5
    Edit Flag

    Renting an RV for a holiday was a great idea, and I have recommended it to friends. Using the RVezy website has been less pleasant. I had difficulty from the beginning using the website. Eventually, I figured it out and made the booking. I found that there were a lot of emails After booking, and I found the tone of some of those emails to be very demanding. I had to make more than one attempt to write this review because my attempts would disappear and I had to start over. I am sure that website management is an ongoing thing, my comments are meant to indicate where other improvements can happen. I would use this service again, and probably will.

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  • 5 / 5
    Edit Flag

    Fast and easy process.

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  • 4 / 5
    Edit Flag

    I got what I paid for, great trailer we rented. I didn't see why I had to pay so many fees, when I paid to have the trailer delivered.

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  • 1 / 5
    Edit Flag

    The rental for the two nights was 250 or 125 a night by the time it was all said and done the rental was almost 900 with fees and insurance. On top of that after paying all there insurance they wanted to keep another 1000 for a deposit that I have not seen back yet! The person that I rented from from was great and the trailer was perfect but will never use RVezy again

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    Answer by rvezy.com
    Flag

    Hi Eric, we would like to apologize for your negative experience. If you're willing, we’d like to learn more about your specific encounter and make things right. One of our agents will be reaching out to you soon, we look forward to speaking with you and working towards earning back your business.

  • 5 / 5
    Edit Flag

    easy to book with good responses

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    This is a great website and its user experience and interface are very friendly.

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    A great platform and customer service - highly recommend

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    Easy to navigate and complete booking system, good communication via email,

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    Great service to find RV or trailer in our area. Everything was well organized and simple.

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  • 5 / 5
    Edit Flag

    It was simple

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  • 4 / 5
    Edit Flag

    Rvezy was great to use .Booking was simple and steps well outlined

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  • 4 / 5
    Edit Flag

    I liked everything about RVezy - the selection process, communication with the provider, all the details with regard to renting the RV were explained very well. The only thing that I have issues with is the RVezy app. It didn't work on my iphone6s. I downloaded the app, created my username and password and then I couldn't login after that. I tried a variety of different things including deleting and reinstalling the app and nothing worked. I carried my laptop with me and used my phone as a hotspot. That is how I communicated with my RV provider.

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  • 5 / 5
    Edit Flag

    Je recommande fortement!

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    Veri Nice

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  • 3 / 5
    Edit Flag

    Good experience overall 5stars for our renter Give 3 stars rating because we had many renters not communicating actively made it hard to plan and find the proper camper but when we finally got someone That was communicating properly it was a breeze.

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  • 5 / 5
    Edit Flag

    I would recommend, especially for a short or long weekend period. Owners are fantastic, very kind and helpful.

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  • 5 / 5
    Edit Flag

    My wife and i really liked the experience,the whole process was just fine .

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  • 3 / 5
    Edit Flag

    Easy to book. Fees seem high

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  • 5 / 5
    Edit Flag

    This was my first time renting RV from RVezy. The only problem I had was to get my phone to work to id drivers lic. (poor phone internet here at the farm) and the know how to do it. Got help from a friend in town and was able to get it done. Thanks again.

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  • 5 / 5
    Edit Flag

    We have rented with RVeasy and had a very good experience. Easy to use and reliable. Good customer service too.

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  • 5 / 5
    Edit Flag

    Everything went very well

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  • 5 / 5
    Edit Flag

    I really liked this experience. I was thinking about buying an rv, but after renting one, this is the only way to go. I will save so much money using RVezy. Our host was awesome and very helpful during our trip. The travel trailer we rented was like brand new. Also the RVezy platform was very easy to use and really set up to make everything go smoothly. My wife is already wanting to go on another trip. Booking this rv was the best way to travel. Thank you to my host, and RVezy for making this happen!

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  • 4 / 5
    Edit Flag

    It was very easy to locate an available RV in our area for the dates we needed. As a first time RVezy user, I would compare the experience to Airbnb for RV's. The only area for improvement would be insurance. It was very confusing regarding what was covered between the two types of insurance. Accident insurance is required but roadside is optional. But online it says that premium roadside also covers accidents, so why do you need both if you have premium roadside?

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  • 5 / 5
    Edit Flag

    RVzey was easy to use, and helped us find the perfect rv rental for our mountain holiday!

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  • 3 / 5
    Edit Flag

    The app was a pain, selective on accepting driver's license. The app continued to crash on me and to qrite a review more than once due to app crashing. The office lack of communication with co workers, called several times to deal with licenses uploads. I am thankful things worked out in the end. Things happen, things break, just handle all situations being respectful . In the long run it will work out.

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  • 5 / 5
    Edit Flag

    Easy to navigate and complete information

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  • 5 / 5
    Edit Flag

    Overall the process was very simple. One really sees how important the RV owner is in the equation as ours was probably one of the best experiences you could have. There was literally no surprises and the expectations were all met.

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  • 5 / 5
    Edit Flag

    Excellent

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  • 5 / 5
    Edit Flag

    Was a great experience. Would book again

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  • 5 / 5
    Edit Flag

    Smooth transition

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  • 5 / 5
    Edit Flag

    Booking on RVezy was very easy and the follow through by the RV owners was tremendous. Communication was great throughout the process

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  • 4 / 5
    Edit Flag

    This was my first time using RVezy. It was easy to navigate. I was having problems the day of my pickup trying to find the add ons because I couldn't remember what all I added. Other than that, everything was great.

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  • 5 / 5
    Edit Flag

    We had such a wonderful experience on our first rental ever. We are looking forward to our next rental with this company. We highly recommend this company and appreciate the service we have received.

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  • 5 / 5
    Edit Flag

    Everything was great, host was wonderful and very informative

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  • 5 / 5
    Edit Flag

    Excellent service and easy to use

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    Great app works good

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  • 5 / 5
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    This booking was the 1st time I've rented on Rvezy and it couldn't have been any simpler! It was super helpful to be able to find a unit close to my destination using the map feature and communication was quick and clear. Thanks again!

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  • 5 / 5
    Edit Flag

    The process was very user friendly and Cynthia was AMAZING! Thanks

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  • 2 / 5
    Edit Flag

    Beaucoup de problème avec le site. Pas capable d'ajouter un conducteur, Beaucoup de difficulté à m'aider ça c'est régler partiellement la veille de mon départ et si je veux relouer avec rvezy j'ai toujours le même problème d'ajouter un conducteur

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    Answer by rvezy.com
    Flag

    Bonjour Sonia, merci d’avoir pris le temps de nous faire part d’un revue aussi détaillé. Nous sommes désolés d’apprendre les difficultés que vous avez éprouvées en essayant d’ajouter un conducteur. C’est un cas rare que nous cherchons à améliorer. Nous avons hâte de nous rattraper.

  • 3 / 5
    Edit Flag

    Amount debited on CC not clear, tried to get specifications but wasn’t the option.

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  • 5 / 5
    Edit Flag

    Really good app to use

    Review of , following an experience of by A A. *

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  • 5 / 5
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    I used this website for renting an RV. Process was smooth and reliable.

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  • 5 / 5
    Edit Flag

    excellent service

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  • 5 / 5
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    RVezy was great to find what I was looking for. Very happy with what we picked out and the owners were great. Only suggestion is to have more filters like generator available, but it was fine. Would recommend.

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  • 5 / 5
    Edit Flag

    Site is easy to use - intuitive. Will use it again.

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  • 5 / 5
    Edit Flag

    Good site

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  • 5 / 5
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    The site is very easy to use, rv was very nice. We had a wonderful time

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  • 5 / 5
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    The RV is newer and in nice condition with a super comfortable bed and good a/c. The owner is responsive and easy to work with. I would definitely rent it again.

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  • 5 / 5
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    Merveilleuse expérience

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  • 5 / 5
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    Everything was perfect

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  • 5 / 5
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    Straight forward and easy to use

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  • 5 / 5
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    Whole process was easy. Will definitely use again

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  • 5 / 5
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    Booking was easy, the app worked well.

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  • 4 / 5
    Edit Flag

    Very friendly to deal with, but took awhile to download pictures from my license for verification. I will deal with them again in the future.

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  • 4 / 5
    Edit Flag

    I received immediate and excellent help when phoning RVeasy headquarters when my app wasn't doing what it was supposed to. I really appreciated that. Also, I would like more knowledge about the full (future) expectations of the entire process - especially for first timers - so I can prepare better (for example, I left the trailer not knowing I should have taken my own photos of the condition. What should I do when there is no internet in the camping area, etc.) Aside from that, it is a very professional organization.

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  • 5 / 5
    Edit Flag

    Très bon service de Pascal, van très confortable et bien aménagée.

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  • 4 / 5
    Edit Flag

    The process was easy and everything worked well… I especially liked the walk through. The only issue was when I wrote to the owner I couldn’t see her comment back until I received a text that there was a message… happened every time we messaged?? Otherwise everything went well

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  • 5 / 5
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    Great

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  • 5 / 5
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    Not complicated. Just a five-star review.

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  • 5 / 5
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    Great site easy to use and book your RV. RVezy keeps you updated every step of the way

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Super easy and great service

    Review of , following an experience of by A A. *

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  • 2 / 5
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    Not enough details given about camper van. Construction vans modified in home made manner into camper vans should not be listed on your site OR at the very least listed as such. Too many separate details on your site to complete booking. Streamline and make it easier. Owner did not want to do the pictures. I would not recommend RVezy to anyone based on my one experience. The cost was way too much for the product I rented. RVs without a heater should not be available to rent in colder weather. We were uncomfortably cold at night with temperatures of 4C.

    Review of , following an experience of by A A. *

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    Answer by rvezy.com
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    Hi Carolle, please accept our deepest apologies on behalf of everyone at RVezy. This incident is rare and not the experience we want for our users. As you can see based on our overall review rating, we put customer service first and strive to always provide a 5-star customer experience. Please allow us another opportunity to show you a more enjoyable and pleasant experience. We truly value your business.

  • 5 / 5
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    Lots of communication …. Reminders. Clear and concise

    Review of , following an experience of by A A. *

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  • 5 / 5
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    It was such a good experience!

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    I would use Rvezy again, all very professional, monies returned very promptly and securely.

    Review of , following an experience of by A A. *

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  • 4 / 5
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    Easy to find the right rv for our trip we felt safe and they did all the screening

    Review of , following an experience of by A A. *

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  • 4 / 5
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    First time user. Real easy to use app, love that you can search by area. They will guide you through the whole renting and payment process. Only reason why I gave 4 stars is that I got charged $66 for road side assistance while I had the RV delivered and never towed it. Otherwise highly recommend if your looking to rent an RV.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Easy to use!

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Super easy experience! App is very user friendly and our booking was seem less! Would absolutely use RVezy again!

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

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