Customer reviews for priortax.com

Customer reviews

• 5 / 5

  

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  Thanks for an easy process

  Review of 6/1/20, following an experience of 7/13/18 by JAMESON L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very easy to use and very clear Very easy to use and very clear. Walked me through the entire process as painlessly as possible. Would highly recommend!!

  Review of 6/1/20, following an experience of 7/6/18 by MAIYA K. *

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• 4 / 5

  

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  Easy to use and reasonable priced Easy to use and reasonable priced. I just wised they kept taxes stored longer.

  Review of 6/1/20, following an experience of 7/10/18 by DOYLE L. *

  *Pseudonymized data at the request of the author

  Answer by priortax.com

  

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  Hello Robert, Thank you for choosing our user-friendly website. If you need access to your tax return, contact us for immediate assistance.

• 5 / 5

  

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  Quick and Prompt Quick and Prompt, excellent service. 5 Stars definitely

  Review of 6/1/20, following an experience of 7/12/18 by NATALIE R. *

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• 4 / 5

  

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  got thw job done

  Review of 6/1/20, following an experience of 7/1/18 by DONNY A. *

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• 5 / 5

  

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  It was an easy experience and very user… It was an easy experience and very user friendly

  Review of 6/1/20, following an experience of 7/7/18 by DEE W. *

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• 5 / 5

  

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  Quick and easy!

  Review of 6/1/20, following an experience of 7/5/18 by MERVIN D. *

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• 5 / 5

  

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  Great service and very easy to follow!

  Review of 6/1/20, following an experience of 7/12/18 by GONZALO E. *

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• 3 / 5

  

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  For some reason your site would not… For some reason your site would not allow me to return when computer shut off. Not would it accept the code you had texted me and I still have the text! This was aggrevating and time consuming. Otherwise I have no complaints

  Review of 6/1/20, following an experience of 7/13/18 by ORPHA M. *

  *Pseudonymized data at the request of the author

  Answer by priortax.com

  

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  Hello Beverly, Please log into your account for updates. Unfortunately, if your computer shut off, you will need to log in again. Perhaps you are mistaken. PriorTax does respond via text, only email. We do not send codes by text. If you need assistance feel free to reach out to us by phone, email, on the message board or live chat.

• 5 / 5

  

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  Love the ease of this!!!! Love the ease of this! Takes a lot of worry off of your shoulders.

  Review of 6/1/20, following an experience of 7/13/18 by ELDORA K. *

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• 5 / 5

  

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  Fast and easy

  Review of 6/1/20, following an experience of 7/15/18 by ESTEL M. *

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• 5 / 5

  

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  So easy and basic.

  Review of 6/1/20, following an experience of 7/14/18 by ALEXANNE S. *

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• 2 / 5

  

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  You provided no help with my pin

  Review of 6/1/20, following an experience of 7/22/18 by JENNINGS R. *

  *Pseudonymized data at the request of the author

  Answer by priortax.com

  

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  Larry, This issue was resolved. Please check your account with us for the latest updates. Your PIN is found on your previous tax return or you can use your AGI to e-file your current year return. Your AGI for your federal return can be found on page 1 line 37 of Form 1040 and your state AGI depends on your previous state form.

• 5 / 5

  

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  Very easy to use Very easy to use. I also spoke with customer support and he was very helpful.I will use this next year

  Review of 6/1/20, following an experience of 7/16/18 by HELEN C. *

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• 5 / 5

  

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  Thank you for making it simple!

  Review of 6/1/20, following an experience of 7/19/18 by LUCIE H. *

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• 5 / 5

  

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  Excellent program Excellent program! Really worked for me.

  Review of 6/1/20, following an experience of 7/16/18 by META V. *

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• 5 / 5

  

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  Had the ability to prior tax… Had the ability to prior tax forms,,Great

  Review of 6/1/20, following an experience of 7/22/18 by MAEVE W. *

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• 5 / 5

  

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  I am so happy this site exists I am so happy this site exists. It was easy to use and the process was quick. Thank you. :-)

  Review of 6/1/20, following an experience of 7/18/18 by ALEXANDREA L. *

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• 5 / 5

  

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  Very easy system to enter information… Very easy system to enter information and proceed at quick pace. Thank you!!!

  Review of 6/1/20, following an experience of 7/19/18 by MARYSE S. *

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• 4 / 5

  

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  Seems great ... Seems great but not very trusting just because I have never heard of priortax. but if it is legit then amazing was quick and easy and now just waiting for the return

  Review of 6/1/20, following an experience of 7/19/18 by EWELL K. *

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• 5 / 5

  

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  Positive Seems to be a good product. Glad to get caught up with some of my taxes and not pay a arm and leg to get it done.

  Review of 6/1/20, following an experience of 7/17/18 by JO B. *

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• 5 / 5

  

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  simple and easy instructions simple and easy instructions, any one could do it.

  Review of 6/1/20, following an experience of 7/19/18 by ROSINA K. *

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• 5 / 5

  

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  Very simple to use Very simple to use. Love it and will use again next year!

  Review of 6/1/20, following an experience of 7/20/18 by KAILEE H. *

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• 4 / 5

  

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  good service good service. just a little bit pricey, but overall a good program for filing prior taxes.

  Review of 6/1/20, following an experience of 7/21/18 by JACQUES W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  GReat platform!

  Review of 6/1/20, following an experience of 7/23/18 by ZACHARIAH K. *

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• 5 / 5

  

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  A big help and easy to do

  Review of 6/1/20, following an experience of 7/31/18 by VITA W. *

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• 5 / 5

  

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  Satisfied Repeat Customer I’m a satisfied repeat customer. PriorTax.com makes completing complicated personal income tax returns a breeze. The customer service is exceptional. I refuse to go elsewhere for my personal income tax processing.

  Review of 6/1/20, following an experience of 7/26/18 by KATELIN W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  great service!

  Review of 6/1/20, following an experience of 7/29/18 by MARYSE K. *

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• 5 / 5

  

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  Excellent service--easy to use!

  Review of 6/1/20, following an experience of 7/30/18 by DAYANA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Such a nice way to be able to file… Such a nice way to be able to file taxes from home. Thanks for making this painful process so much easier!

  Review of 6/1/20, following an experience of 7/31/18 by NICOLETTE M. *

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• 5 / 5

  

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  Please finish the review ASAP Please finish the review ASAP -

  Review of 6/1/20, following an experience of 7/30/18 by AIMEE J. *

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• 5 / 5

  

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  I was genuinely surprised at how easy… I was genuinely surprised at how easy it was to file my 2016 taxes. Priortax is user-friendly, thorough, and quick. Will absolutely recommend to others and use again if ever necessary.

  Review of 6/1/20, following an experience of 7/27/18 by MARCELLE M. *

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• 5 / 5

  

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  Im the worst a filling taxes Im the worst a filling taxes. You guys always give me a out. Thanks

  Review of 6/1/20, following an experience of 7/25/18 by ELLIE D. *

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• 5 / 5

  

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  I was in a bind to get this return… I was in a bind to get this return filed. This service gave me hope.

  Review of 6/1/20, following an experience of 7/31/18 by JOSIANE H. *

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• 5 / 5

  

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  Easy and flawless.

  Review of 6/1/20, following an experience of 7/28/18 by BAILEY M. *

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• 4 / 5

  

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  Legit! Fast and Easy

  Review of 6/1/20, following an experience of 7/29/18 by EDGAR G. *

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• 5 / 5

  

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  It was easy to do and now i fill less… It was easy to do and now i fill less stressed.

  Review of 6/1/20, following an experience of 7/31/18 by JAQUELIN K. *

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• 1 / 5

  

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  I needed my copies immediately!!

  Review of 6/1/20, following an experience of 8/2/18 by NETTIE H. *

  *Pseudonymized data at the request of the author

  Answer by priortax.com

  

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  Hello Don, Thank you for your review. Here at Priortax.com, we completely understand the urgency of receiving your tax documents shortly after your payment. Typically, our customers receive their tax returns immediately. In some cases, complicated tax returns or technical issues with an upload my cause this process to be delayed. I noticed that there was an issue with the upload on your account, you may now log into your account and download a copy of your return. Feel free to contact our customer service during our business hours if you have any additional questions Monday - Friday 10:00 AM - 5:00 PM EST (excluding holidays).

• 5 / 5

  

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  Great Affordable service, fast turnaround Thank you Saad!! I highly recommend this service, I was so far behind in my taxes both personal and my business I thought I was beyond help, I could not get any financing due to my delinquency, came across prior tax services via google, glad I did. I am now in compliance, I can obtain funding to grow my business. Very affordable, turn around time is so quick. Saad assisted me with my delinquent returns, now I can sleep at ease without having IRS nightmares. I can’t thsnk you enough

  Review of 6/1/20, following an experience of 7/27/18 by JUSTUS H. *

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• 4 / 5

  

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  JUST GOT LOST ON SOME OF THE… JUST GOT LOST ON SOME OF THE TRANSACTION AND HAD TO GO BACK SEVERAL TIMES TO MAKE SURE I WAS DOING RIGHT.

  Review of 6/1/20, following an experience of 8/12/18 by STEPHON T. *

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• 4 / 5

  

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  I did not find the New York State… I did not find the New York State Pension information listed. In NYS-no income tax is paid on pension.Otherwise experience was good. I spoke with Robert and he helped me.

  Review of 6/1/20, following an experience of 8/2/18 by TRE A. *

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• 5 / 5

  

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  Best online tax filing system I have… Best online tax filing system I have EVER used!!! I'll be back at the end of the year for 2018 tax season!!

  Review of 6/1/20, following an experience of 8/13/18 by AMINA L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  This was the easiest process This was the easiest process. I have attempted to complete my taxes for months and the other software were very difficult to follow and confusing, to say the least. I was petrified. This has eased my mind!! Thanks!!

  Review of 6/1/20, following an experience of 8/4/18 by GILDA K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very easy to use! Easy to use and guided me through every section i needed. i had no idea my 2016 taxes weren't even filed until I tried to get them to look over. So thanks for having this service out here!

  Review of 6/1/20, following an experience of 8/9/18 by RYLEE D. *

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• 5 / 5

  

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  Great site Great site. Really helped me get what I needed done in.

  Review of 6/1/20, following an experience of 8/2/18 by KAIA K. *

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• 5 / 5

  

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  Always enjoy using Prior Tax

  Review of 6/1/20, following an experience of 8/10/18 by CARTER T. *

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• 5 / 5

  

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  So easy to use !!!!!!

  Review of 6/1/20, following an experience of 8/3/18 by JASPER Z. *

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• 5 / 5

  

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  Thank you for making the process easy.

  Review of 6/1/20, following an experience of 8/5/18 by JACQUES G. *

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• 5 / 5

  

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  easy to use easy to use. lets see when i get my return.

  Review of 6/1/20, following an experience of 8/2/18 by EBONY K. *

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• 4 / 5

  

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  straightforward straightforward, great value.

  Review of 6/1/20, following an experience of 8/8/18 by EBBA S. *

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• 1 / 5

  

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  Expected documentation immediately Expected documentation immediately. Also expected to be able to efile and got all the way through before realizing I could not.

  Review of 6/1/20, following an experience of 8/5/18 by TURNER D. *

  *Pseudonymized data at the request of the author

  Answer by priortax.com

  

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  We attempt to provide this information on our website before you create an account, or make any credit card payment, it is unfortunate you felt misled. Tax returns are automatically delivered to your account unless there is additional review required by our staff. To our knowledge, prior year tax returns, are required to be signed by the taxpayer before it is mailed to the IRS. Feel free to give our customer service team a call at 1-877-289-7580 if you have any additional questions.

• 5 / 5

  

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  EASY TO UNDERSTAND--VERY LOGICAL EASY TO UNDERSTAND--VERY LOGICAL. THANKS

  Review of 6/1/20, following an experience of 8/4/18 by ROBERTA K. *

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• 5 / 5

  

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  Fast and easy

  Review of 6/1/20, following an experience of 8/9/18 by ELBERT T. *

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• 5 / 5

  

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  Very Easy and reasonable !!!

  Review of 6/1/20, following an experience of 8/5/18 by CASANDRA B. *

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• 5 / 5

  

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  Very helpful and easy to use.

  Review of 6/1/20, following an experience of 8/8/18 by JERAMIE E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I made a mistake.... I made a mistake during my divorce and did not submit my taxes. Priortax made it very easy for me and guided me through every step. If you ever fall behind like I did, I definitely recommend priortax.com

  Review of 6/1/20, following an experience of 8/7/18 by ELLIE M. *

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• 5 / 5

  

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  SOOO Easy!!!

  Review of 6/1/20, following an experience of 8/14/18 by KAIA K. *

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• 5 / 5

  

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  Great Customer Service!!! From start to finish it was extremely user friendly, my entire experience was a breeze!!! Fantastic customer service =).

  Review of 6/1/20, following an experience of 8/22/18 by COLLIN C. *

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• 5 / 5

  

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  nice software

  Review of 6/1/20, following an experience of 8/18/18 by PERCIVAL S. *

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• 5 / 5

  

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  Easy experience.

  Review of 6/1/20, following an experience of 8/21/18 by AUDREANNE L. *

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• 4 / 5

  

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  Hope this works!

  Review of 6/1/20, following an experience of 8/20/18 by ALVAH B. *

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• 5 / 5

  

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  Very easy to use Very easy to use, lead me through the process smoothly and explained every entry.

  Review of 6/1/20, following an experience of 8/17/18 by JOSIANNE B. *

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• 4 / 5

  

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  good experiance good experiance. :)

  Review of 6/1/20, following an experience of 8/23/18 by FELIPA B. *

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• 5 / 5

  

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  Easy and Cost Effective The site is very easy to use. The steps were simple to understand.

  Review of 6/1/20, following an experience of 8/22/18 by KENDALL K. *

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• 4 / 5

  

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  easy!!!!!!!

  Review of 6/1/20, following an experience of 8/19/18 by BETTE N. *

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• 5 / 5

  

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  Everyone I spoke with was extremely… Everyone I spoke with was extremely helpful !

  Review of 6/1/20, following an experience of 8/20/18 by PROVIDENCI P. *

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• 5 / 5

  

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  Very HAPPY! I was so happy to find a site that I could TRUST and 1 where I could file previous tax years!

  Review of 6/1/20, following an experience of 8/15/18 by PASCALE K. *

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• 4 / 5

  

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  The only thing that would make it… The only thing that would make it better is if it was cheaper! Great, easy to use step by step process.

  Review of 6/1/20, following an experience of 8/15/18 by ADRIEL P. *

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• 5 / 5

  

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  Great Tax option. Anyone can do this. I knew nothing about this site for filing taxes. I stumbled upon this site and it is quite simple very user friendly, and affordable. I love the IRS payment arrangement.

  Review of 6/1/20, following an experience of 8/16/18 by PORTER K. *

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• 5 / 5

  

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  a little confused on W2 but going back… a little confused on W2 but going back i saw where to fill out.

  Review of 6/1/20, following an experience of 8/15/18 by ALTHEA B. *

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• 3 / 5

  

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  Taxpayer It is good to processing our TaxReturns

  Review of 6/1/20, following an experience of 8/16/18 by HAYDEN H. *

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• 5 / 5

  

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  Have used it for years w/ ease &… Have used it for years w/ ease & without any issues. Would highly recommend.

  Review of 6/1/20, following an experience of 8/19/18 by ERNIE H. *

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• 3 / 5

  

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  KEPT DELETING MY INFO AND I HAD TO… KEPT DELETING MY INFO AND I HAD TO START OVER A FEW TIMES.

  Review of 6/1/20, following an experience of 8/24/18 by MUHAMMAD C. *

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• 3 / 5

  

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  I want to print my tax return without… I want to print my tax return without your 24 hr review!!!

  Review of 6/1/20, following an experience of 8/27/18 by CHAIM M. *

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• 5 / 5

  

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  amazing product

  Review of 6/1/20, following an experience of 8/29/18 by HENRIETTE G. *

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• 5 / 5

  

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  Excelent and easy steps for filing my… Excelent and easy steps for filing my income tax

  Review of 6/1/20, following an experience of 8/29/18 by MAURICIO D. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  This site makes it so easy to do your… This site makes it so easy to do your taxes.

  Review of 6/1/20, following an experience of 8/29/18 by HIRAM L. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Business income/expense accounting I would have liked more detail on the business income and deduction portion. I am a licensed Realtor who had expences in 2017 but no income. there was no where to protray this.

  Review of 6/1/20, following an experience of 8/23/18 by ASHLY B. *

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• 5 / 5

  

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  wish they would clarify that it takes… wish they would clarify that it takes 24 hrs in the beginning. otherwise easy to use.

  Review of 6/1/20, following an experience of 8/23/18 by KURTIS B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Filing back taxes is hard enough Filing back taxes is hard enough. I really appreciate this program. It's easy to use and easy to understand. I've also called customer service for help and they were very helpful.

  Review of 6/1/20, following an experience of 8/27/18 by ASHA B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  very helpful and easy very helpful and easy . !

  Review of 6/1/20, following an experience of 8/28/18 by RICKIE H. *

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• 5 / 5

  

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  Amazing Easy, accurate, and fast!

  Review of 6/1/20, following an experience of 8/23/18 by EMMA S. *

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• 4 / 5

  

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  Pretty easy Pretty easy, Just follow the instructions

  Review of 6/1/20, following an experience of 8/29/18 by PERCY M. *

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• 5 / 5

  

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  Excellent Service!

  Review of 6/1/20, following an experience of 8/29/18 by TIANNA K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  great website

  Review of 6/1/20, following an experience of 8/25/18 by ALFRED K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very detailed filing

  Review of 6/1/20, following an experience of 8/29/18 by CORRINE S. *

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• 4 / 5

  

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  Great. This was a great experience

  Review of 6/1/20, following an experience of 8/24/18 by LARISSA B. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  A little difficult to navigate when… A little difficult to navigate when going back into a return to continue.

  Review of 6/1/20, following an experience of 9/8/18 by AXEL B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to use, great staff Easy to use, good staff that is easy to reach on phone when necessary.

  Review of 6/1/20, following an experience of 9/6/18 by ENID J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Quick and easy!

  Review of 6/1/20, following an experience of 9/7/18 by MUSTAFA G. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  The 1095 C page timed out twice so I… The 1095 C page timed out twice so I had to re-enter everything. Any time I selected yes in a dropdown the page would reload and start me at the top of the page. I would have to scroll down and find my spot after every entry. With my wife and 4 kids it was a lot of clicking and scrolling. Just a very user-unfriendly page. Other than that it was fine.

  Review of 6/1/20, following an experience of 9/4/18 by MAXINE Z. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy and comprehensive and they seem to… Easy and comprehensive and they seem to care.

  Review of 6/1/20, following an experience of 9/4/18 by JEVON H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent software easy to use.

  Review of 6/1/20, following an experience of 9/4/18 by KIRSTEN Y. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very easy to use

  Review of 6/1/20, following an experience of 9/3/18 by AMIE F. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I'm really thankful I found this I'm really thankful I found this, I'm honestly a young college student who has only had 2 official jobs, so filing for taxes is not something I'm used to and trying to find a site where I could file my 2016 taxes was a little trickier than I thought and on a trustworthy site...I took a chance with this site even after looking at the reviews (not that there was anything bad) and was not disappointed

  Review of 6/1/20, following an experience of 8/30/18 by TATE B. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  needed two prior years filed needed two prior years filed, prior tax accepted my payments, sent me an email saying my returns were ready, and now there is no record of me filing? I'm so confused?

  Review of 6/1/20, following an experience of 9/4/18 by JIMMY G. *

  *Pseudonymized data at the request of the author

  Answer by priortax.com

  

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  As per our correspondence, it appears that you were attempting to log into your account with the incorrect credentials. The business tax returns that you paid were made available on your account shortly after you made a payment. We have since made improvements with guiding customers to log into their account with the correct account information. Never hesitate to contact our customer service during our business hours for personal assistance.

• 5 / 5

  

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  very easy to use!

  Review of 6/1/20, following an experience of 9/6/18 by ROSS C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Professional Service Professional ServiceSaad is a great CPA! He made sure the information was entered correctly and followed up to make sure we had everything.Thank you for providing great service!

  Review of 6/1/20, following an experience of 9/6/18 by AARON C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent tool.

  Review of 6/1/20, following an experience of 9/15/18 by ANTONE B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  so far good service

  Review of 6/1/20, following an experience of 9/12/18 by HERMANN L. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order