Customer reviews
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I just recently moved and have had trouble connecting with a therapist to get my dog confirmed as an ESA. Cami was so amazing. She was even so kind as to give me suggestions for the area I just moved to. I really appreciate all that Pettable does!
Review of , following an experience of by CYRUS B. *
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I would rate it a 5 stars because pettable was really there for me when I needed them. The process was quick and easy and I am very happy that you guys were able to help me with getting my ESA letter!
Review of , following an experience of by MERCEDES B. *
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I was so nervous when looking for a new apartment that I would have to settle for a place I wasn't happy with in order to find someone who would accept me and my kitten. Thankfully I found pettable, who connected me to a registered therapist promptly in order to get me the letter I needed. After my payment there was little to no effort on my part, pettable sorted everything out for me within just a short phone call. I would recommend pettable to anybody who is afraid they won't be able to take their furry companion where they need to.
Review of , following an experience of by DEREK H. *
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"o, let me tell you, at 72 years of age and being recently confined to a wheelchair, I have been made to feel humiliated and worthless by so many. My experience with Pettable and Dr. Roberto Jimenez was wonderful. Courtesy, understanding, timeliness and efficiency was exceptional. Please accept my most humble gratefulness for the kind service given by Pettable and Dr. Roberto"
Review of , following an experience of by TREVION H. *
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It was easy and convenient, I give it a 5/5 stars! The employees were nice and welcoming, and the process went smoothly. Pettable is a great source and I will definitely use it again in the future
Review of , following an experience of by JANE B. *
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My experience with Pettable was amazing. The process was super easy and quick and the therapist I spoke with was really friendly and sweet. I felt so comfortable having a conversation with her and highly recommend Pettable to anyone looking to register their pets as ESA’s.
Review of , following an experience of by ALIVIA W. *
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The process was quick, easy, and I was made to feel very comfortable! Communication was great and I would highly recommend Pettable to anyone who needed a service like this! My dog and I are so thankful we found Pettable!
Review of , following an experience of by KYLE W. *
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I would rate a 5 for sure! The call was quick and easy and I felt like the therapist really understood my needs. The letter was also sent super quick and I was able to adopt a kitty the following day which has brought so much joy to my life !
Review of , following an experience of by AIYANA M. *
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I would rate this service a 5/5 because they were quick, friendly, and convenient. I had my appointment scheduled for the next day, and I had my ESA letter within 24 hours of my appointment. The whole process took about 3 days and it was a great experience. I will definitely recommend this service to others, and I will continue to use this service to renew my ESA letter.
Review of , following an experience of by EDISON R. *
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"Pettable is worth 5 stars for sure. I did not even know that ESA’s were a thing until a friend told me. By that time, I had already been fined and threatened with eviction if I didn’t rehome my baby, Coco. Dalmatian’s were a restricted breed. I was sobbing as I was retelling my story to a friend. She stated- well, you got Coco to feel safer. She can be your emotional support animal- I had been sexually assaulted. I was so entrenched in my fear, that I couldn’t sleep at night, let alone go outside when it’s dark. I googled and found Pettable. The process could not have been easier. I had my letter for the Property Manager that night and permission for Coco to stay the next day. I am now sleeping better, I have gone outside past 6 pm, and am so so happy. Thank you, my life has changed for the better because of Pettable."
Review of , following an experience of by JODIE U. *
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Pettable is amazing! They made setting up the meeting incredibly easy, I loved representative they set me up with and the meeting went really smoothly and the paperwork was sent and received within the next hour! They’re a 5 star business all the way through!
Review of , following an experience of by JAZMYNE F. *
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I would rate Pettable 5 stars! My therapist was so helpful and understanding, anything I needed she handled swiftly.
Review of , following an experience of by ADAH S. *
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"I would rate Pettable as 5 Stars for the following reasons: Very quick turnaround Excellent response rate Informative website with detailed instructions ""I had a wonderful experience working with the Pettable team! I was moving to a new apartment complex that did not allow pets without a formal ESA to cover my cat, Remmi. When I found out about Pettable's quick turnaround to provide ESA documentation for residences, I was eager to start the process and they did not disappoint! They immediately shared the necessary, easy-to-follow steps to get Remmi covered and were extremely supportive and communicative. I was provided ESA documentation in the time frame they promised and now have happily moved with Remmi to a new space we are both very pleased with. Thank you Pettable team!"""
Review of , following an experience of by JOHATHAN G. *
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The process was easy and pretty quick to get my letter.
Review of , following an experience of by MAXIMO C. *
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. The process was quick and easy. I had my letter delivered within 1 hour, and the therapist was very understanding!
Review of , following an experience of by RYAN W. *
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I would rate you 5 stars. The whole process was very easy and convenient.
Review of , following an experience of by DENA W. *
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I was very hesitant at first about using pettable to get an ESA letter. But I am so glad I did. The consultant I worked with was very informative and quick to respond. Once I filled out the form and sent it to him it took roughly 2 days for me to receive my letter and to get my pup into my home. I am very appreciative and excited to restart my life with my ESA. Thank you for giving people the opportunity to regain control of their lives with the support of their furry friends.
Review of , following an experience of by CARMELO O. *
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I would use it again without hesitating if I needed to. This process has been easy and stressless. I was nervous going in but I feel great about this process!
Review of , following an experience of by KAMILLE B. *
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Your therapist listened to me without judgement and was able to answer all my questions.
Review of , following an experience of by ROSELLA A. *
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5 stars thank you for all your help
Review of , following an experience of by ETHYL W. *
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Obtaining an ESA letter from Pettable was fast, efficient and with competitive rates. The practitioner I spoke with was respectful and considerate.
Review of , following an experience of by KENYATTA M. *
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I would rate my experience as 5 out of 5. It was quick and easy to schedule and communicate, and I had no issues using my ESA letter with my property management company! Thank you for your support.
Review of , following an experience of by WINIFRED D. *
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Pettable was so easy to use and so fast! I would give it a 5/5 stars.
Review of , following an experience of by HANNA M. *
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I would give 5/5 because I got exactly what I paid for! It was also quick and easy and all of my questions were answered. Earl and I have had no problems moving into my new place.
Review of , following an experience of by IVAH H. *
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Pettable's website was extremely informative and while I was researching more information on ESA certifications and how it would apply to my specific housing situation. I found that the whole process was very smooth sailing. From the intake forms to setting up the appointment with my therapist, the instructions and expectations were clear. I received my ESA letter shortly after my appointment and have had no problems! I felt reassured by their guarantee of a full refund if your letter doesn't work out, (although I have had no issues at all). The entire process had a quick turnaround which was very important to me.
Review of , following an experience of by ASHTON W. *
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I would rate you guys a 5/5! I really liked your services!
Review of , following an experience of by ETHAN W. *
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I would give Pettable a 4.5 out of 5 stars! My councilor was really helpful and kind… I chose the expedited option which was more expensive understandably. However, in the initial process of answering questions for receiving my letter, there was something that said i could add a second pet onto the same letter. i don’t know if that would have cost more money, but it gave me the impression it was free. When it turned out that i did need to add another animal to my letter I had to pay an extra $30. I totally understand the reason for that, I might have just misunderstood!
Review of , following an experience of by JULIEN S. *
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Pettable gets a 5 star rating because they helped me quick and the service was easy. I definitely plan on staying with them forever. Thank you!
Review of , following an experience of by EDYTHE L. *
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The process was very quick and easy and the therapist that evaluated me was very friendly and competent.
Review of , following an experience of by JENNIFER W. *
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I would rate you at a 4, because appointment was quick and easy to set up, practitioner was great, very compassionate and listened well. Though the price for letter is competitive, and I really appreciated being able to use (and pay for one letter for both animals), I would really like to have a discount on renewal to reward loyalty.
Review of , following an experience of by HOUSTON W. *
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I'd like to share that my first time experience with Pettable was exceptional! Aside from the fact that Pettable is a reputable company and I had no doubt when choosing them. The registration process was simple and when I got connected with the doctors that ran my evaluation, the rest was a piece of cake. I have already recommended Pettable to a few close friends and will be definitely using them to renew my pets certification next year.
Review of , following an experience of by TRISTIAN S. *
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I would rate Pettable as a 4. The service has been great, my only complaint is accessing the login portale. There is no way to do so through the Pettable website; I wish there was.
Review of , following an experience of by JO L. *
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I had a really great experience with Pettable and got my kitty Zapp within a week of my appointment!
Review of , following an experience of by KELLY N. *
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I would give this service 4 stars, the process was relatively quick but the consultant for my call was a bit late and I had to reach out again about a week or so out to check on the status of my letter. The apartment took it no problem though.
Review of , following an experience of by DAWN S. *
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My therapist was extremely helpful and successfully checked how my dog helped me cope with my anxiety. She was also very kind and made me feel very comfortable.
Review of , following an experience of by CHANCE O. *
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I would give Pettable 5 stars any day. To start, it is extremely affordable. I think it was maybe around $150, whereas a pet deposit was $300 or more. It was also a painless, easy process. You literally just go online, answer some questions, then schedule with your therapist. It's super quick, too! My therapist was great and took less than 30 minutes! He made me feel heard, seen, and even offered advice on where I could seek in person counseling in my area if I chose! My letter was a little late getting to me, but the Pettable team took care of me and had the issue resolved in less than an hour!
Review of , following an experience of by TYREE Z. *
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i would rate pettable as a 5! it was so easy and hassle free, within 2 days i had spoken to the licensed mental professional and gotten my letter through email. how quick it was really saved so much time!
Review of , following an experience of by PETER R. *
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Pettable made receiving my ESA letter super fast and easy. I inquired about a letter on a Wednesday and had my letter by Saturday morning. I will admit I was hesitant to use an online website at first but pettable is professional and I received no questions from my landlord. Thank you so much!
Review of , following an experience of by MEDA J. *
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5 stars all the way. You guys made it so easy, and it was extremely quick. I was able to get everything done within a couple of days, and that allowed me to be able to adopt the dog I fell in love with. I have borderline personality disorder among other things, and it can make life quite hard. Roxi can just tell if I’m upset, and she comes and gives me her version of hugs and licks my face to help me calm down. She is literally the perfect dog. I feel like I won the lottery with her
Review of , following an experience of by NELSON O. *
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The call was easy and the staff was very friendly and kindly ask me with polite word. I truly appreciate the kindness and support from your system.
Review of , following an experience of by NOE F. *
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10. The customer service has been easy and smooth.
Review of , following an experience of by LUDWIG R. *
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I love the services you provided and me and TOM AND JERRY are doing great. We were able to stay in our home and they provide great emotional support for my anxiety.
Review of , following an experience of by BRITNEY G. *
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I rate my pettable experience 5 stars! I really loved how easy and simple the entire experience was and I greatly appreciate the support I received. It has literally changed my life by being able to have my dog with me during tough times!
Review of , following an experience of by LILIANE M. *
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5stars, such a stress reliever to help get my dog and cat into apartment!
Review of , following an experience of by ABBIGAIL M. *
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I would rate Pettable with 5 stars - it's a professional service that was able to meet my pet needs in a timely manner. I felt heard and appreciated the care that was taken to provide me with an ESA letter for my pet. Thank you for providing a wonderful service that was easy to use!
Review of , following an experience of by EVERETTE K. *
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The call was easy and the staff was very friendly and kindly ask me with polite word. I truly appreciate the kindness and support from your system.
Review of , following an experience of by DAMEON W. *
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Very professional and insightful, helped guide me to a focus point that I really needed to help heal, deal with what I needed to face instead of burying it.
Review of , following an experience of by CEDRICK B. *
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I would rate this service a 5/5. With the discounts provided, this was the cheapest service available and was highly professional. Best of all, I can now bring my fluffy ESA kitty, Gertrude, with me into my new housing.
Review of , following an experience of by HERBERT K. *
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I would rate it a 5 or higher if I could super great experience
Review of , following an experience of by ELMO D. *
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I rate my pettable experience 5 stars! I really loved how easy and simple the entire experience was and I greatly appreciate the support I received. It has literally changed my life by being able to have my dog with me during tough times!
Review of , following an experience of by JOSHUAH A. *
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On the scale from 1 to 5 I would say a 5 because the process was super easy and simple and getting in touch with the therapist was a super smooth process and she was super helpful
Review of , following an experience of by JOHNPAUL W. *
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4/5 reveiw!
Review of , following an experience of by GROVER H. *
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My experience with pettable was a 5 star experience. I was able to get my consultation the same day and had no problems receiving my letter. The process was simple and the doctors were amazingly helpful and supportive
Review of , following an experience of by GERALDINE M. *
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I would say 5
Review of , following an experience of by GAGE K. *
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I would rate Pettable a 5/5!
Review of , following an experience of by AUDREANNE E. *
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My experience was 5 stars. It was quick and so easy and I had my letter the very next day!
Review of , following an experience of by ASTRID P. *
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I had the best experience with pettable! they were so easy to work with and very reliable! 10/10 recommend if you’re looking to get your pup approved! team members were fast to answer and explained everything in detail so there was no miscommunication! Letters they write are very professional and they always look out for your best interest. Team members are also very friendly and make you feel like you’re having a conversation with one on one with your friend without getting involved in every little detail in your life. I would send anyone that asked over to pettable in a heartbeat!
Review of , following an experience of by WINFIELD R. *
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5 stars! Easy service, professional staff.
Review of , following an experience of by RAMONA S. *
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I am so happy with pettable service! The health professional I was paired with was supper nice and hoes me through this rices with ease! The support was also amazing at helping to answer any and all of my questions! I would definitely recommend pettable!
Review of , following an experience of by AGLAE P. *
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Pettable was extremely helpful. The process was quick, easy and now I'm able to have my frenchie stay with me in an apartment complex that doesn't allow dogs. I'm worry-free and happy. Thank you, pettable.
Review of , following an experience of by ESTRELLA B. *
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On a scale of 1-5, I would rate Pettable a 5 because the process was very quick and easy in order to be able to register my pets as emotional support animals.
Review of , following an experience of by SELMER B. *
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Id rate you guys a strong 5 stars!!
Review of , following an experience of by BROOKLYN O. *
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I would rate you at a 5. You guys are super helpful and incredibly kind later on tonight
Review of , following an experience of by SYLVAN H. *
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I had the best experience with pettable! they were so easy to work with and very reliable! 10/10 recommend if you’re looking to get your pup approved! team members were fast to answer and explained everything in detail so there was no miscommunication! Letters they write are very professional and they always look out for your best interest. Team members are also very friendly and make you feel like you’re having a conversation with one on one with your friend without getting involved in every little detail in your life. I would send anyone that asked over to pettable in a heartbeat!
Review of , following an experience of by MEGHAN K. *
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I would rate the service 5 stars.Pettable is streamline and very responsive.
Review of , following an experience of by ADELLA R. *
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"Pettable was exactly what I was looking for. My current therapist doesn't evaluate - I was searching for months for someone who would take me in to evaluate me & unfortunately wasn't able to find one. TILL PETTABLE- the process was so seemingless, definitely will recommend. "
Review of , following an experience of by SHAKIRA W. *
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My practitioner was very kind, personable, knowledgeable, attentive and thorough. He also was expeditious in his response time and helped me tremendously!
Review of , following an experience of by CLAUDINE S. *
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he service through Pettable was amazing. The therapist was connected with was helpful as well.
Review of , following an experience of by IAN W. *
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Hi Alisha. I would rate a 5!
Review of , following an experience of by HAL S. *
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The entire process was so quick and seamless from start to finish.
Review of , following an experience of by MARCOS O. *
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This was a fantastic service everything was conducted in a timely manner. The letter was exactly what I needed and extremely professional
Review of , following an experience of by JANET G. *
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Pettable did such a great job and was so very supportive when things with my landlord hit a snag. My therapist was so kind and was quick to make time to talk to me personally and text me as I navigated the hurdles. The support was phenomenal and is happily recommend them to anyone looking to obtain ESA documents for their support animals. Thanks so much... My Loki means the world to me and I really need him in my life. I'm glad he can be my traveling companion.
Review of , following an experience of by MAYBELLE R. *
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On a scaled of 1-5 stars, I’d rate Pettable a 5. I was able to be connected with a provider in MY STATE quickly. My provider really cared for me and took the time to understand my situation.
Review of , following an experience of by ANA Z. *
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u guys did everything like responding well and in a timely manner so I appreciate you guys
Review of , following an experience of by ZANE J. *
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I had a great and straightforward experience with no confusion. Very quick process!
Review of , following an experience of by JERRY C. *
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5 stars - wonderful service.
Review of , following an experience of by ISABEL B. *
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On a scale I’d rate 5 stars! Your service and response times are excellent! I had one apartment ask me for more information regarding my letter and every efficiently I got an updated one that answered their questions! It’s great knowing I don’t have to worry about having my babes with me :)
Review of , following an experience of by GEO H. *
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The therapist I was assigned was not only kind in the interview, but also provided me with a lot of support as I struggled with issues with my landlord following the ESA. She went above and beyond and I am so glad I used Pettable!
Review of , following an experience of by CAREY W. *
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Excellent service! Your paired therapist goes out of their way for you! This experience has been amazing!
Review of , following an experience of by MELANY C. *
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great
Review of , following an experience of by AUBREY F. *
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Helped me immensely through the process, very kind and understanding!
Review of , following an experience of by DELLA F. *
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Comprehensive conversation in a relaxed environment; flexible and accommodating to my forgetfulness and needing to change time / method of contact. Efficient with time to receive letters and respectful in conversation.
Review of , following an experience of by FREDERIQUE T. *
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The customer support and licensed professionals are AMAZING!!
Review of , following an experience of by PEARL B. *
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I give 5 out of 5 stars for the excellent service pettable has provided for me, talking to a local therapist about needing my esa registration was easy, streamlined and fast to help me moving into a new home! Sophie and Phillip are happy to be living in a bigger home , more room to make biscuits .
Review of , following an experience of by SOFIA B. *
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I would rate Pettable 4 stars! It was so easy to get set up with an ESA consultation and my therapist was very helpful, knowledgeable, and kind. My only bit of feedback was that my therapist was roughly 30 minutes late to our second session. I believe her other sessions ran over, but it would have been nice to be notified of the delay.
Review of , following an experience of by KEVIN L. *
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I highly recommend using pettable. The team is easy to contact and very fast with responses. Also we received our documents in a timely manner. Very satisfied with the service and the team!
Review of , following an experience of by DONATO H. *
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I had a good experience with Pettable. The staff were very helpful and friendly. The process of talking to a therapist and receiving my ESA letter was fast and easy, which I really appreciated. It was simple to fit into my busy schedule.
Review of , following an experience of by POLLY R. *
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5 stars. The process was very quick and easy.
Review of , following an experience of by KIANA G. *
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4 stars. Pettable made getting my ESA certifications super easy and fast. The only complaint I have is the price, which is a bit too much for my budget, but still manageable.
Review of , following an experience of by CORBIN R. *
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Timely and professional
Review of , following an experience of by DESIREE W. *
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Overall I’d rate Pettable as a 5/5. The experience was super easy, great price, and felt secure. When I spoke with the psychologist, it was very clear he not only had my well-being in mind, he also had my future cats’ well-being in mind as well. He asked questions that made sure I was able to take care of myself and especially the cats, and made sure I had the right intentions.
Review of , following an experience of by OLA F. *
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Fast and professional service! After initial consultation I received my letter within 30 days. My provider was professional easy to communicate with. Thank you!
Review of , following an experience of by SEDRICK H. *
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5 stars for the quick and simple process! Nothing beats the peace of mind of being able to keep our beloved doggo with us at our new home!
Review of , following an experience of by CLOTILDE C. *
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I would definitely rate Pettable 5 stars. It was a very smooth and simple process from requesting an ESA letter online, to speaking with a professional, and then receiving ESA documentation. I also appreciated the speedy communication and responses when I had questions. Very happy with this service, thank you!
Review of , following an experience of by NORWOOD H. *
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The process was very easy, but it was also conducted in a very reliable and professional manner. At first, I was skeptical about the whole process, but it was made very clear to me early on that these people know what they are doing. I could not be more satisfied with the service.
Review of , following an experience of by ISAAC C. *
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"Oh absolutely 5 stars, also sorry for now just seeing this. The reason for 5 stars is because not only did Pettable make this easy, but Pettable also gave me a therapist in the area so many apartments and complexes can't turn me down or anyone else. Which is such a huge help. Also, I will mention that because of this company, I helped my friend who was able to get her dog into her new place without any hassle and she helped a neighbor out with the same thing! So I would say this is one of the better companies to go through for an ESA letter! "
Review of , following an experience of by GAY G. *
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My experience with Pettable was extremely easy and smooth; I found the service online and decided to give this a try, and to my surprise, it was a very easy process. I was connected with a therapist within one day, and had an interview with her via phone, where she interviewed me and we discussed my relationship with Belle, and how she is supportive to me. I received my letter within a day or so, and I used it to get into my new place.
Review of , following an experience of by CRISTIAN D. *
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I would definitely say a 5/5 star rating! It was the best service I have ever received. They were quick, and knew what was needed for the time being!
Review of , following an experience of by DELPHINE T. *
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Hi there, I would rate you as 4 stars, my experience was good and I really appreciate that I'm able to take my dog with me to college now.
Review of , following an experience of by BRITTANY G. *
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5 stars: Shaunae was very personable and had an attentive, listening ear. I felt comfortable expressing my need for my support animal and was able to successfully use the documentation letter for its purpose. I would encourage others to use Pettable as a reliable service.
Review of , following an experience of by PIPER F. *
*Pseudonymized data at the request of the author
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