pettable.com

Customer reviews for pettable.com

4.8 / 5 1

Calculated from 508 reviews obtained over the last 12 months

2438 reviews since 12/01/2021

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Information pettable.com

  • Company

    Pettable

  • Description

    We know first-hand the healing benefit of having an emotional support animal. That's why we launched Pettable – to connect individuals like you with certified mental health professionals in your state who are qualified to prescribe ESA Letters for housing and travel. Our service is compliant with federal and state laws. You get peace of mind knowing we've done our due diligence to be able to offer you this service today.

  • Address

    2810 N Church St, Suite 67131 19802 Wilmington

  • Website

    https://pettable.com

  • Category

    Animals

Contact Pettable

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Customer reviews

  • 5 / 5 1
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    After looking at several options for obtaining an ESA Letter I finally decided to go with Pettable due to amazing reviews. The process was quick and easy! I did it all in one day, less than three hours and everything was done. I spoke to a licensed medical professional from my state, who offered me comfort. I was so happy and relieved. When it’s time to renew my ESA Letter I’ll be going back to them. Will always recommend!

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  • 5 / 5 1
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    Everything was very straightforward and very quick! Support from a therapist was also really fast and helpful. I am definitely recommending pettable to all my friends with furry friends!

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  • 5 / 5 1
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    It was fast, efficient and seamless! The doctor I spoke with was incredibly knowledgeable and answered every question I had in regard to the ESA. I didn’t know what exactly to expect but she put my mind at ease and helped clear up and confusions I had. I explained to her why essentially why I was interested in getting this and she was so helpful that I would definitely use Pettable again should I need to register my other dogs as well. I have already told some friends about this service and will continue to do so!

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  • 5 / 5 1
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    Pettable gets a full 5 stars! I have worked in housing at a university for almost a decade, and I have processed dozens of requests for ESAs, but for the first time I found myself in need of an ESA letter to protect my housing for me and my furry companions. Despite my medical diagnosis with my doctor, my doctor and my therapist refused to write me an ESA letter, citing a "lack of evidence" for the therapeutic benefits of having an emotional support animal living in the home. The process of connected with a licensed LMFT with the assistance of Pettable was easy, convenient, timely, and affordable. I can't say enough how much I appreciate the swift service I received, and the LMFT professional I spoke to was helpful and courteous.

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  • 5 / 5 1
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    giving you guys 5 stars across the board. You got me my letter so fast! I love it.

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  • 5 / 5 1
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    The therapist I met with was great and helpful! he therapist I met with was great and helpful!

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  • 5 / 5 1
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    I would rate the ease of service a 5. Everyone made the process so easy. The Dr. was thorough and kind. He made me feel very at ease and calm. I missed my first appt and they got me right back jn without any hassle or stress. I would highly recommend pentacle to anyone who might need help. Thanks again!

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  • 5 / 5 1
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    They were super responsive and I received my consolation and ESA letter within 12 hours of signing up. Overall a great experience!

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  • 5 / 5 1
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    Pettable helped me navigate what I thought would be an intimidating process with ease. Amazing service - was able to get an appointment quickly and everything was very clear. I will definitely be recommending Pettable to friends of mine needing similar services.

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  • 5 / 5 1
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    Christopher was very helpful over the phone and the process was quick- I got my ESA letter within 2 days. I felt both comfortable and supported on the call... I highly recommend Pettable :-)

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  • 5 / 5 1
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    It was a great experience. Quick and easy process. I had my letter within just a few hours. Thank You for helping me keep my baby girl.

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  • 5 / 5 1
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    This was a great experience! It was super fast, but didn’t feel shallow. Thanks for all your help!

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  • 5 / 5 1
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    It was a great experience! It was super easy to navigate and everyone is so helpful ! And the doctors are great as well ! And all the customer service reps answered very quickly in a very timely manner.

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  • 5 / 5 1
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    I would rate y'all a 5/5 because it was so easy and fast to get my ESA letter. It provides me peace of mind that I was able to get help so quickly.

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  • 5 / 5 1
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    I am very very happy with Pettable. Karen has been very efficient and professional. The process is clear and fast. I am now with my foster cat😀😀😀

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  • 5 / 5 1
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    Pettable is an amazing service! They are quick and easy to work with. As soon as I made the request online, I got an email regarding what to expect and a document to sign allowing for their services to be used. Then I got another email from a Pettable rep connecting me with a real social worker in my area to provide the ESA letter. The social worker not only provided the letter but listened to what I had to say and provided some comfort as well. I highly recommend Pettable to ANYONE looking for a reputable, safe and easy ESA letter. They do ask you to pay first but it also comes with a 100% money back guarantee if the letter doesn't work. You don't have to look any further for another service, use Pettable.

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  • 3 / 5 1
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    Everything went smoothly until I was told last minute my university forms wont be filled out until a month out due to new CA laws, even though i paid extra.

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    Answer by pettable.com
    Flag

    Hi Yvonne, thank you for your review and feedback. We apologize for the frustration related to the new California Law that went live on Jan 1, 2022 requiring provider-patient relationships of at least 30 days prior to receiving an ESA letter. Your expedited request will be honored immediately after your 30-day consult!

  • 5 / 5 1
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    I would rate 6 stars if I could!! The service was extremely fast! The therapist was thorough and professional. She was understanding and invested in our lives and how having our esa improves the function of our whole family. Honestly, this service changed our lives!

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  • 5 / 5 1
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    It was an easy process & the mental health professional was very helpful & understanding of my situation.

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  • 5 / 5 1
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    I would rate Pettable a 5/5. The process of receiving the letter was very straight forward and transparent. After I paid for the service I received my letter within minutes. I highly recommend Pettable to anyone looking to receive an Emotional Support Letter. The counselor that spoke to me was also very sweet and personable. In only a 15 minute session I felt very comfortable and listened to.

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  • 5 / 5 1
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    I had a great experience with pettable thus far! Everything was incredibly punctual and efficient. This was especially important for me knowing what the expect because of my anxiety. Everyone I talked to was kind, and understanding and answered all my questions!

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  • 5 / 5 1
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    Thank you so much Pettable! The process was stress-free and quick. The therapist I spoke with was professional and very helpful. I can't wait to get my own fur baby with this letter! I would highly recommend Pettable to those seeking a legitimate ESA letter.

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  • 5 / 5 1
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    Your customer service team was in touch with me in a super timely manner and the Pettable therapist was great to speak with. I highly would recommend Pettable in the future!

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  • 5 / 5 1
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    I love pettable! My girlfriend started a new job at an animal shelter and we found ourselves with two new little fur friends that have enriched our lives so much. I suffer from depression and anxiety and have heard about emotional support animals before, so I began to do research. I came across Pettable and I am so thankful that I did! Service was quick and easy and email correspondence was hassle free and pleasant. My girlfriend has also been recommending Pettable to new adoptees at the shelter as well!

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  • 5 / 5 1
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    the service was fast and the people were nice!

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  • 5 / 5 1
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    Very easy process helped by people who really care! Thanks for allowing me and my furry friend to be together at home!

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  • 5 / 5 1
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    Amazing service and quicker turnaround, far quicker and easier than I expected

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  • 5 / 5 1
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    My therapist David was very kind and understanding. He even offered to follow up with me if I needed any more documentation. After our consultation I immediately felt relieved. Excellent and quick service!!

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  • 5 / 5 1
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    Process was quick and easy and had no problem with our apartment accepting our letter. Thanks!

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  • 5 / 5 1
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    The process was so easy and Rebecca was extremely friendly so I felt comfortable sharing details about my mental health.

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  • 5 / 5 1
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    Quick turn around and very helpful. I have already recommended to others :)

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  • 5 / 5 1
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    My counselor was very helpful and understanding. She also gave me information to connect me with a full time therapist and made herself available if I had any further questions. The process was very professional. I was in a actual therapy session not just a fake process to get money. I would recommend Pettable to other people who are trying to get their pet ESA certified

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  • 5 / 5 1
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    I would defiantly rate my experience as a 5/5. The phone call worked with my schedule and the therapist was super friendly and helpful. I was recommended to Pettable by my significant other and both of us have had a great experience using Pettable!

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  • 5 / 5 1
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    The process was so simple to qualify to just fill out a short survey and then within 24 hours a consultation was set up. Percy was so nice! Extremely professional and very friendly. Something came up with my apartment & he went out of his way to contact them himself in order for me to get my accommodation. Would recommend to anyone who needs an ESA quickly.

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  • 5 / 5 1
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    The turn around for the ESA and meeting with the therapist was extremely quick! I didn’t need my letter for a few months but got it within 24 hours of purchase. The therapist I was connected with as well was very kind and willing to help. Amazing service! Sophie and I are very happy with this site.

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  • 5 / 5 1
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    Easily 5 stars. The customer service was impeccable and incredibly fast. From start to finish, I had my certification in less than 15 hours. The therapist assigned to me was incredibly compassionate and very friendly. She asked a lot of questions about my situation and allowed me to talk freely while she listened intently. I could feel the empathy and sincerity in her voice. I would highly recommend Pettable to anyone!

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  • 5 / 5 1
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    The process was so easy and quick and I was connected to a therapist within a day.

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  • 5 / 5 1
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    I had a great experience using the website and initial questionnaire. It was easy to make my appointment. My actual appointment with Christopher was also wonderful. He was very professional, insightful, and supportive. I felt empowered to discuss my history of mental health issues and it was clear he was available for further help. I think the letter he drafted will allow me to live with my emotional support animal and for that I am grateful.

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  • 5 / 5 1
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    I believe you all are very honest trustworthy and truly caring. I had a problem with accidently being charged for two separate things one of which I did not want and didn’t recieve services for ( because I didn’t need it) I emailed customer support and they resolved the problem with in like 3 days the money was back into my account. Now I have the peace of mind know I can keep my dog with me

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  • 3 / 5 1
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    Thanks for reaching out. I guess I would say 3 stars. The process was smooth and moved along rapidly, but I paid for a letter for both housing and for travel, and I only received one of those. I asked the person who did my appointment twice about getting one for travel, and never got a response. So I guess I was pleased with most of the process, but then left a little frustrated with the result. Let me know if you have any other questions.

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  • 4 / 5 1
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    I would love to rate you. From 1 to 5 stars I mark this service a 4. It is surprisingly easy to navigate the entire process in what seems like a daunting task. The Pettable member I was linked with got me connected with a mental health professional within 24 hours, in fact, I had the entire process and a pdf ESA letter in 24 hours. I think this service is great for people who can't afford ongoing therapy, but do need an ESA. My cat Kaleb and I are so happy and I feel so much better now that I have him!

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  • 4 / 5 1
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    Originally got a letter on the 6th. The guy I was assigned then spent the entire month making up excuses to not fill out my paperwork due to either racism or not liking me in general. Pettable staff was very responsive and eventually set me up with a new therapist who got me everything I needed within 24 hours. Was incredibly stress inducing and not a situation I'd like to repeat, though most of the blame falls on my original therapist. Not sure if I'll use again yet or even recommend to anyone due to my experience, however.

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  • 5 / 5 1
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    Easy and accessible and very straightforward.

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  • 5 / 5 1
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    My therapist, Kathryn B., was amazing. She was very understanding and helpful. I also received my letter within a day of purchasing (without paying for the expedited service). I’m very satisfied. Thank you guys so much!

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  • 5 / 5 1
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    The process was simple and easy, the licensed therapist was quick to be in touch, super informative and kind, and helped me get the letter to my landlords standards. Pettable is absolutely amazing and helped me throughout the process which definitely reassured me! Will definitely recommend and use again if needed!

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  • 4 / 5 1
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    I needed an ESA letter for my two animals (neither of whom were dogs). Both the mental health professional who evaluated me and the support person were fully aware that I did not need to wait 30 days for a second evaluation (even though I live in California) until I brought it up to them. However, the initial call occurred 20 mins after I paid & I received the letter within 48 hours of the call even without paying the rush fee.

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  • 5 / 5 1
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    Definitely 5 stars! I got my ESA letter in 24hrs. Dr. Dana Taylor was very compassionate and understood my need for an emotional support animal. I will definitely recommend your service to my friends that need it. Thank you!

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  • 4 / 5 1
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    Support was very helpful in answering my questions and being connected with a therapist quickly was a benefit. My only issue that I have is that I was told in my first contact with support that if needed, they would be able to expedite the process with no questions asked and then requested that I pay the $50 fee for expedited service when it wasn't detailed in the support email that it would would additional charges when it was worked that it would be a free request. Other than that, excellent service, would recommend to anyone who needs this type of assistance.

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  • 5 / 5 1
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    Pettable was easy and fast to use. They are great communicators and the therapist made me feel comfortable talking about my feelings.

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  • 5 / 5 1
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    The process was seamless and the therapist I was connected with was informative and helpful. She was also incredibly kind and easy to speak with. 100% go with pettable.

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  • 5 / 5 1
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    The process was quick and very professional. Thank you!

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  • 5 / 5 1
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    I would give Pettable 5 Stars!! Their response was timely, and I felt as though the therapist they connected me with listened to and understood my reasons for applying. Setting up a time for the call was simple and efficient and I got my letter within 5 minutes of having the conversation with the therapist they assigned. Thanks Pettable!!!

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  • 5 / 5 1
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    Very responsive and the woman who I was in the phone with was very patient with me.

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  • 5 / 5 1
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    Everything was clear and the consultation was quite painless and stress free.

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  • 5 / 5 1
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    5 stars because it was easy.The only confusing part was the forms I had to fill out got put in my spam folder, so if it's not already a thing I'd put that on the page after you pay to immediately.check for those forms in all your folders.. otherwise no complaints waiting for the landlord to approve it right now

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  • 5 / 5 1
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    the process was easy and I really enjoyed speaking with the assigned counselor. It was a helpful conversation and it was easy to have my travel approved using the letter

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  • 5 / 5 1
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    The consultation was great and Dr. Eberly did a wonderful job helping me feel comfortable throughout the process. Pettable was really professional, yet convenient, and actually cost less than an in-person session would have. I get anxious just scheduling appointments, but Pettable handled all the details and made it so easy to chat with someone. Thank you!

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  • 5 / 5 1
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    On a scale of 1-10 I would definitely say 10+. Great experience and they guide you every step.

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  • 5 / 5 1
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    they made the process easy,and have friendy customer service

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  • 5 / 5 1
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    I was very impressed and pleased with the pleasant experience with pettable. They answered all my questions before I made the purchase with a super fast and timely response, which made me feel confident in my purchase and decision to use them. Once I made the purchase, the fast responses continued with a fast turnaround of my letter! I was very nervous about my consultation, however my therapist was super nice and made me feel comfortable! I could not be more satisfied and will continue to use Pettable in the future!

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  • 5 / 5 1
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    It's a stressful process because there are so many avenues regarding getting an ESA, but Pettable made it easy, plus it was quick to get a doctor on the phone - which is the most necessary step to get the ESA letter.

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  • 5 / 5 1
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    I got my ESA letter in 24hrs. Dr. Dana Taylor was very compassionate and understood my need for an emotional support animal. I will definitely recommend your service to my friends that need it. Thank you!

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  • 5 / 5 1
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    5/5 ⭐ Had a wonderful experience

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  • 5 / 5 1
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    Natasha was very easy to talk to and explained everything in detail. She informed me of things I wasn’t aware of. I am very happy with my experience and would recommend Pettable to family and friends.

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  • 5 / 5 1
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    My experience was great! Will recommend highly!

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  • 5 / 5 1
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    Just wanted to let you know that Amanda was WONDERFUL! She was kind & compassionate which I really needed today. I am so grateful that you were able to connect me with Amanda, both to get this task done today (which was key) but also because I needed to speak to someone like her today. I highly recommend Amanda, esp. for someone having a day like I did today.

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  • 5 / 5 1
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    It was an easy process & the mental health professional was very helpful & understanding of my situation.

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  • 4 / 5 1
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    There was confusion regarding the new laws for CA residents which was not disclosed until after payment was made. That, was super stressful and I was panicking (which is not good for clients seeking PSD letters!!!!) Joy at Pettable was soooo sweet, she assured me that it would not affect me and we went through the contract line by line prior to my signature. She provided me with an email to go over what we had discussed which made me feel comfortable with signing the agreement. Dominique, the LMFT was professional and empathetic. It was a very easy process and the letter appears thorough and professional. I would recommend Pettable again, but do suggest updating the main site with the CA revisions as It states (2) sessions are needed and that the letter turnaround time is (30) days, NOT the 72hrs the site states.

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  • 5 / 5 1
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    they were very good at communicating with me and I was able to get my letter in only a few days!

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  • 5 / 5 1
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    Everything was great! Smooth process - thank you!

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  • 5 / 5 1
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    I enjoyed the experience alot the people were very helpful and kind I would refer this service to everyone I know

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  • 5 / 5 1
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    I talked to Chris and he was so amazing. So helpful and kind. You can tell he enjoys his job and cares about people. It was so easy and quick. I am so happy with my decision to go through Pettable. 10/10 would recommend it to anyone considering getting their ESA!

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  • 5 / 5 1
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    I had such a great experience with Pettable from beginning to end. Rhiana was super helpful and thoroughly explained everything during my consultation. She created such a safe and comfortable environment during our conversation, making the process seamless. I highly recommend Pettable’s ESA services to my family and friends.

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  • 5 / 5 1
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    I felt understood and appreciated by Rhiana. She was down to earth and made the process a lot less stressful. I included pictures of my fur babies because you've made sure we can stay together.

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  • 4 / 5 1
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    Percy was an absolute pleasure to talk to. I was very anxious about having to talk about my mental health issues with a stranger but he made it very easy and I did not hang up feeling activated or triggered which I was worried about. Thank you both so much for your time, I am very grateful. In fact, Nala and I are both very grateful!

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  • 5 / 5 1
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    My experience with Pettable has been excellent. They are extremely helpful in guiding you throughout the process. I was amazed by how fast they reply and solve any problems you may encounter along the process. I needed to have my letter before the date I had the appointment with the therapist and sent them an email to see if they could help me. They replied within a few hours and by the next day I already had a new appointment with another therapist and my letter by the end of that day. They will try to accommodate your needs as much as possible. Overall, the process was very fast and easy and I am very pleased with this experience.

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  • 4 / 5 1
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    Pettable has been amazing to work with! Any time I had a question or a concern, I was immediately answered. They were fast with getting into contact with me, and I had my letter within the week. It was a super simple process, and I was guided through it all. Their customer service is amazing, and I would recommend them to anyone needing an ESA letter.

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  • 5 / 5 1
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    I spent a lot of time trying to find a place to get my cats certified as emotional support animals. I came across Pettable and it was within my budget for both my babies. It was such an easy process and the CEOs made sure to email you and make sure that the services you wanted were up to standards. Pettable's standards were above and beyond. They found me a therapist that was able to talk to me on the phone and really listen to me and how my cats are able to support me. Pettable has given me the chance to keep my babies with me so they can continue to support my mental health.

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  • 5 / 5 1
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    You were very attentive and I’m very satisfied with the provider I was assigned with, thank you again for helping relieve the stress of not being able to take my furry baby to our new home.

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  • 5 / 5 1
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    I had a great experience with Pettable! I filled a form online and was contacted by a therapist shortly after. She was so nice and professional, really made me feel comfortable. The whole process went smooth and finally we got the ESA letter for Vito. First thing we did was take him to the beach for the first time! He had a blast with the sand and enjoy the water so we will definitely fly back there soon. Thank you so much for your services!

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  • 5 / 5 1
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    I had an incredible experience with Pettable. I had just moved and was looking for a new therapist, but knew an ESA would really help me with the transition, so I came to Pettable to get documentation so I didn’t have to wait months to get approval from my landlord to bring a pet home. The process was straightforward, timely, and made me feel so valid in my journey. Now I am raising a puppy and never been happier and healthier! I can’t recommend Pettable enough!

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  • 5 / 5 1
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    My pup provides relief in stressful situations, particularly when I'm away on necessary travel. Pettable was an amazing resource, connecting me with a therapist who listened to my situation and provided advice above and beyond. I could hear Rhiana's compassion over our call and appreciated her patience. Grateful for this service!

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  • 5 / 5 1
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    Dr Alyson Julie was really helpful

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  • 5 / 5 1
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    Dr. Brandy was so very helpful and gave me several sites to check out! She was so informative and knowledgeable about everyone of my questions! I’m so glad I ran across this site! I think ever per owner who loves their pets like family should have this site saved!!

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  • 5 / 5 1
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    They are thorough, reassuring and helpful.

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  • 5 / 5 1
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    They asked a lot of questions to better assess the situation and see what is the best recommendation.

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  • 5 / 5 1
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    Pettable has helped me with everything from recommended diet for my cats and possible chocolate poisoning for my dog. They helped me stay calm and composed when I otherwise would have panicked for hours. The monthly subscription fee is nothing compared to the small fortune I would have spent at the emergency vet if I were unable to immediately talk to a medical professional when my dog ate an entire chocolate bar.

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  • 5 / 5 1
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    So great to be able to reach a vet with any concerns and advice.

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  • 5 / 5 1
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    Great tips from the live chat!

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  • 5 / 5 1
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    Alyson was very helpful at calming my nerves about my dog's stomach issues. It's nice to have a free service like this. It's especially great for problems on the weekends, when most vet offices aren't open, but you're unsure if your problem requires an emergency visit (which is expensive).

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  • 5 / 5 1
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    Great and quick advice helped me figure exactly what was happening and help me calm about it

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  • 5 / 5 1
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    This service is incredible. I can’t recommend it enough, the vet I was paired with, Alyson was a huge help when our dog started to experience some signs of illness. She asked great questions, was extremely kind and personable, and had excellent advice and intel to let us know exactly what we could do to help our dog. Thank you with all our hearts pettable and Alyson. Will 100% be continuing use in the future.

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  • 5 / 5 1
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    Alyson was very helpful and patient. This will be my go to company for my pet needs. Im so thankful for the help I received

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  • 5 / 5 1
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    Carley was so patient with me. She helped eased my anxiety because my Husky puppy was sick and she told me how to treat her symptoms and also gave me an alternative plan. Lastly she told me what to look out for if Blitzen symptoms do not improve. Thank you Carley🥰☺💖

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  • 4 / 5 1
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    Signed up today and had my first chat. They gave me lots of tips and things to think about for the training/behavioral questions I asked, and offered to follow up in a week to see how it's going for us. The website had a glitch that wasn't letting me update my profile with them, but they were able to do that for me quickly. I do wish there was an app available, but so far it seems like the service will be good value for the money.

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  • 5 / 5 1
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    Had some questions about my lab puppy vomiting a couple of times. Got excellent support .

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  • 5 / 5 1
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    These sweet people. My dog had surgery and the incision was near her knee/in a really tough spot - it kept opening up and was freaking me out x10. They chatted with me and reviewed pictures multiple times per day, checked in on her every day after I reached out, and were just so patient (I asked quite literally dozens of questions). Thank you, Jenny and Pettable Team - my girl and I appreciate you and will definitely be recommending to our circles!

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  • 5 / 5 1
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    Extremely helpful, professional, and knowledgeable consultants. Reassuring and asked assessing questions to best determine course of action that would help. Ensured I understood recommendations and felt prepared with path forward. Excellent service - highly recommended.

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  • 5 / 5 1
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    This is great! I love that I can ask a question and get information without feeling crazy!

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  • 5 / 5 1
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    I JUST signed up & am already so happy with this service. Being able to ask questions I wouldn’t be able to unless I go in person to the vet is wonderful. The vet I chatted with was so friendly & helpful. Highly rec!

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