Customer reviews
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I give Pettable a 5++++ star rating. It was easy and quick. The first appointment call from the Mental Health Professional did not happen. I contacted support and they got onto the situation right away. Within two hours the situation was resolved and I was on the phone with the Mental Health Professional. Also when my apartment complex wanted more forms to be completed, the Mental Health Professional straightened everything out with the apartment complex. I was very very pleased with how they quickly responded to my needs and I felt very supported by the Mental Health Professional. I would recommend anyone to this company.
Review of , following an experience of by MARIANNE A. *
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I give you a 5. The process was simple and the customer service throughout the process was excellent. Very responsive.
Review of , following an experience of by KATELIN L. *
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My experience was quick and painless to get my Yuki listed as an ESA. I've had a therapist strongly recommend one but would not point me in the right direction to get an ESA letter so after some research, I chose Pettable and will give the service 5 stars, hands down! The consult did not take long at all and now I can keep Yuki with me no matter where I move without worry! She's pretty happy too.
Review of , following an experience of by HUGH H. *
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I would rate Pettable a 5/5! I received great service and I received my documents fast. The process was very simple and I definitely recommend Pettable to my friends and family with pets.
Review of , following an experience of by RORY B. *
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I would rate Pettable 5 stars, it was a very comfortable, easy, and affirming experience.
Review of , following an experience of by WENDY S. *
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The process was very easy and I was able to have a therapist found for me and an appointment set up all within minutes of starting the process.
Review of , following an experience of by ANIYAH H. *
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Quality of initial letter was low. However, customer service was communicative and Dr. Was responsive at making necessary changes. Overall easy experience and pleased with outcome.
Review of , following an experience of by JANAE M. *
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I would rate Pettable with 5 stars! It was a very easy and understanding process. I am very happy that I can ease my stress and have my ESA cat living with me. I would highly recommend Pettable to anyone that is needing and ESA letter for their animal.
Review of , following an experience of by OBIE A. *
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I would rate my experience with the service as a 5 out 5! Communication was very clear and timely and I received exactly what I needed for my pet! I have already recommended the service to a friend of mine and will continue to do so to people who need it!
Review of , following an experience of by KARSON K. *
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I’d give Pettable 5 stars, it was super easy to apply for an ESA letter, the website was straightforward and easy to navigate. The licensed professional I spoke to was very kind, professional, and helpful. I paid extra to get the letter in 24 hours and it was ready the same day. I needed the letter to help with my housing situation and it was accepted.
Review of , following an experience of by MARGE B. *
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Hi! I’d definitely rate Pettable with 5 stars. Because I had absolutely no problem when I gave the letter to my University’s housing and I appreciated how fast the procedure went.
Review of , following an experience of by LAURINE D. *
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I would rate Pettable 5 out of 5! The process was simple, effective and low pressure. The professional who conducted my evaluation was empathetic and I could tell she both genuinely cared about my well-being.
Review of , following an experience of by JOY D. *
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the process was really fast and help me to stay with my dog.
Review of , following an experience of by DORIAN B. *
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I love Pettable! Ellie truly is my emotional support animal, and having her registered as my emotional support animal has helped us avoid having to jump through the hoops of owning a pitbull while living in an apartment. The process to have her become my emotional support animal was very straightforward, and I plan to do it again when her status expires. I'm really thankful for Pettable, and I've recommended others and I love seeing their fur babies become their emotional support animal, too.
Review of , following an experience of by DAHLIA M. *
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The process was clear and fast. I received my letter within hours of my interview, far exceeding my expectations. The interview was a far more pleasant experience than I anticipated. I had expected a difficult interview where I had to defend why I felt my dog was assisting me emotionally. Instead, my interviewer had read my questionnare responses prior to our meeting and simply had a conversation with me.
Review of , following an experience of by CONRAD E. *
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My experience with Pettable was very good...I would rate 4.5 stars.
Review of , following an experience of by HEIDI C. *
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It’s no question, I hands down rate Pettable 5 stars! Their process is efficient and the prices are very reasonable. I felt like all of my concerns were heard and they really cared about me. My pup is my best friend and without him, I would not be here. I’m thankful Pettable gave me the ability to always have my little Kit with me to help with my mental health. Thanks Pettable! I will be sharing your service with everyone.
Review of , following an experience of by MAIYA L. *
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This was just the greatest experience ever at a time when stress levels were sooo high! The therapist I was connected to was so far beyond fabulous & encouraging & I always felt so good about the legitimacy & professionalism that I was shown! Keep up the good work for all of us who r lonely no more & r no longer worried about being tossed out on our ear because we love the unconditional love of our fur babies! I so appreciate ur services & u get 5 stars from me!!
Review of , following an experience of by VALLIE A. *
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I would rated 5 stars, because I needed my ESA letter immediately due to an emergency situation at home. I was able to speak to a doctor and receive my letter less than 24hrs. I will be definitely recommending to my friends.
Review of , following an experience of by JULIE S. *
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I’ve give your service 5 stars! It was very quick and easy and my provider was great to work with!
Review of , following an experience of by CRISTOBAL K. *
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I had a great experience with Pettable! It was easy and super user friendly. There was great communication and I was able to get my cat certified! I would rate it a 5/5!!
Review of , following an experience of by GEORGE E. *
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Hello, I would like to thank Pettable and Tasha Holland- Kornegay for their organization. You all made it possible for me to bring my sweet fur baby into my new home. My pet is far more than a pet, he is like my baby and I appreciate you all for solidifying and validating how necessary it is for me to take him with me. Pettable allows you the opportunity to be interviewed and counseled by a real doctor, who sees the need and then intercedes for you with a certified opinion. I appreciate you and I cannot wait for my next step as I know I can take my baby with me wherever I go.
Review of , following an experience of by JAYLEN L. *
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5 stars!! The process was very quick and easy and relatively affordable. I was able to complete the call while on break at work as it was very short and straight to the point.
Review of , following an experience of by CONCEPCION M. *
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I would give Pettable 5 stars any day. To start, it is extremely affordable. I think it was maybe around $150, whereas a pet deposit was $300 or more. It was also a painless, easy process. You literally just go online, answer some questions, then schedule with your therapist. It's super quick, too! My therapist was great and took less than 30 minutes! He made me feel heard, seen, and even offered advice on where I could seek in person counseling in my area if I chose! My letter was a little late getting to me, but the Pettable team took care of me and had the issue resolved in less than an hour!
Review of , following an experience of by GUY R. *
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5 stars! Easy and fast to apply and receive ESA letter.
Review of , following an experience of by MYLENE S. *
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Definitely 5 stars. Thank you for helping me out ! Having the meeting with your consult and being able to bring my pup to my new apartment has saved me a lot of stress. Thank you !
Review of , following an experience of by NATHANIEL D. *
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⭐️⭐️⭐️⭐️⭐️ 5 stars. It was so user friendly. My therapist was so kind. And it was fast.
Review of , following an experience of by ELAINA H. *
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Five stars!! Easy to talk with and quick turn around time. Thank you Pettable!
Review of , following an experience of by JOHN K. *
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5 stars! The phone consultation was quick and easy and I was able to take my dog with me to my new apartment. Very happy with Pettable and will definitely use in the future if needed.
Review of , following an experience of by LILY K. *
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4/5 great reviews online very user friendly website and responsive customer service team. My letter was super professional and once I was able to have my session, very timely.
Review of , following an experience of by ZACKARY S. *
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I would definitely rate Pettable a 5!
Review of , following an experience of by MAKAYLA H. *
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I would rate it a 4/5 stars! Everything went smoothly and the process was fairly straightforward. I only rate it a 4/5 just because the provider I spoke with didn’t seem so enthusiastic or interested in speaking with me. Other than that, everything was great!
Review of , following an experience of by YOLANDA P. *
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I would rate a 5 due to the easy process and how fast the process was!
Review of , following an experience of by MILES W. *
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On a scale of 1 to 5, I would say a 5! It was a wonderful experience with fast service!
Review of , following an experience of by GERALDINE P. *
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I would definitely give pettable 5 stars. They did everything they said they would and in the time they said they’d do it. The letter written was professional and it was excepted. There’s an actual physiatrist who calls and asks questions about mental health and why I would need an emotional support animal. Highly recommended.
Review of , following an experience of by ANGELO R. *
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I would rate Pettable a 5 because the assistance I received for swift and effective. Thanks Pettable for all your help!!
Review of , following an experience of by BENNY W. *
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I would rate my experience with Pettable 5 stars! The process was quick and easy and I felt listened to by the counselor I had a consultation with. I received my letter and was able to submit it to my landlord with no issues.
Review of , following an experience of by NYASIA M. *
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I would definitely give Pettable a full 5 stars! The whole team is great and responsive, and the process is easy and fast. I have never gotten an animal registered so I was worried it might be hard or take a long time but it was simple and fast.
Review of , following an experience of by COLEMAN M. *
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5 Stars! Your service provided me and my dog exactly what we needed, so thank you for that!
Review of , following an experience of by BLAISE B. *
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I would rate a 4/5 only because of the time it takes and the extra fees. Other than that, the therapist is very kind and very helpful through the process.
Review of , following an experience of by ALEXANDRE D. *
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Definitely 5 stars ⭐️⭐️⭐️⭐️⭐️ Easy fast process!
Review of , following an experience of by KARA O. *
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5/5 - Pettable was fast, easy and stress free! It was easy to sign up and apply for my dog’s needed ESA letter. I was connected with a therapist at a time that worked for me. I received my letter within 24 hours and have no complaints about the customer service! Would highly recommend.
Review of , following an experience of by LORENZ G. *
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Rate this 5 stars for sure. The process was easy and the doctor has her own practice if I wanted to go to her in person for further appointments. I am so glad I got this ESA letter for my purrbox Marshmellow. I would 100% recommend.
Review of , following an experience of by RHETT A. *
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I would give Pettable five stars. The process was quick and simple and the ability to speak to a professional about my health helped me to gain insight into myself and my behavior. It even helped to push me into seeking continuous and consistent treatment for my mental health. I'll definitely be recommending Pettable to friends and family who may benefit from the services provided.
Review of , following an experience of by MIRACLE C. *
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5 stars, easy process, very friendly and understanding staff as well. I had no issues at all and Daniel was quick to type up my ESA letter for me!
Review of , following an experience of by BROCK S. *
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I rate Pettable 5 stars. The process to sign up and schedule an appointment was simple. There was a lot of availability to choose from as far as dates and times to make my appointment. I like that you can schedule evening or weekend appointments because during the day can be difficult if you are at work. When I spoke with the doctor, she was so kind and warm hearted. I felt extremely comfortable speaking with her. From start to finish, everything was great!
Review of , following an experience of by FRANCESCA K. *
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I would rate it a 4/5. The process was easy, the counselor that wrote my letter was very nice and got me the letter quickly. My 1 star reduction is the price and that the letter is only good for 1 year. The letter lasts 1 year which means if I were to need another one next year I would have to repay the fees and go through the process all over again.
Review of , following an experience of by THALIA C. *
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I would definitely rate the service 5 stars! It was a quick and streamlined process. I really appreciated it not being a hassle. My assigned doctor was very professional and made the process comfortable.
Review of , following an experience of by FLO R. *
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"My overall experience with pettable is very positive. The application process is straight forward. The website is very user friendly and well designed. After filling in some basic information, I was able to schedule appointments right away, and I was able to find an appointment within 2 days. Unfortunately, I was busy with work on that day and missed the phone call. I had to reschedule with a reschedule fee ($30). I wish the website could have some clear statement of the reschedule fee upon making my initial appointment and I hope I was able to receive more reminders so I wouldn’t miss the appointment. Having the ESA certificate has made me and my cat’s life so much better. I don’t have to pay monthly pet fee in my apartment anymore. Whenever I travel, I can bring him with me to airbnb. So he won’t be left at home alone and I can travel without worries. I really think it is a right choice of getting the certificate and will continually use pettable for the service."
Review of , following an experience of by ABIGAIL B. *
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5 stars very compassionate very informative thank you so much
Review of , following an experience of by VIVIEN T. *
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I would rate you guys 5 stars because of how quick and easy the whole process was!
Review of , following an experience of by BETTYE R. *
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I would rate my experience with Pettable 5 stars! I was able to get all the information and paperwork needed very quickly for my rescue cat to move into my new apartment. It was a very easy, straightforward process. Additionally, the therapist was very responsive and helpful throughout. Overall, the service was exactly what I needed for my furbaby to stay with me. Thank you.
Review of , following an experience of by MARA B. *
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I enjoyed my experience with Pettable! On a scale of 1-5 I would rate it a 4!! There is always room for improvement but I think for the most part everyone was super helpful!!
Review of , following an experience of by DOROTHEA S. *
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5 stars, the process to get in contact with a professional was super smooth and this has definitely helped me and my puppy.
Review of , following an experience of by REAGAN Q. *
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5, super efficient and extremely quick to respond!
Review of , following an experience of by ISADORE C. *
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I give you guys 5 starts. Made it super easy to get connected and find a provider who could talk fast and timely with me! Absolutely got my boy who has been doing a really great job at helping me keep it together. Thank you!
Review of , following an experience of by JERMEY C. *
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I would rate it 4 out of 5 stars. It was really easy and very straight forward. The therapist answered all my questions I had.
Review of , following an experience of by EMMY H. *
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my experience with pettable and my ESA meeting was a smooth and easy process! Directions and communication were clear - my meeting was quick and the Dr. was great! I felt my medical info was protected and respected as well! Everyone on the team was so nice! Thanks y’all!
Review of , following an experience of by DELL E. *
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Definitely five stars! Everything went super well and all documents were accepted. Truly a great experience!
Review of , following an experience of by ROOSEVELT L. *
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I would rate your service 5 stars, it was easy to do the screening and arrange a date to meet with a provider. The turn around was quick and the paperwork is valid for a year so that’s a plus.
Review of , following an experience of by VICENTA B. *
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My experience with Pettable was fantastic. The therapist was wonderful, supportive and really cared about myself and my animal companion.
Review of , following an experience of by JAIRO S. *
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5 stars for sure!! I had no problems with my International flight...
Review of , following an experience of by FLORIDA S. *
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To start, I'd rate Pettable 5 stars *****. It was super easy and convenient. Flexible scheduling options and very resourceful. The Pettable doctor that was assigned to me was proactive, communicated well, and was very helpful throughout the entire process. hank you kindly for your service.
Review of , following an experience of by SALVATORE W. *
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I would rate Pettable as a 5-star experience! They were extremely responsive and efficient at getting me set up with a counselor. My counselor was kind, respectful, and understanding of my needs. I received my letter back very quickly and had everything I needed to house an ESA in my apartment. Thank you for a wonderful experience!
Review of , following an experience of by PAIGE G. *
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The process was quick and easy, scheduling was flexible, and the provider I was connected with really cared about my mental health and improving it. Since I got my ESA letter, I was able to officially adopt Mango and bring her home, and she has improved my mental health immensely already. I would definitely recommend Pettable to anyone looking into emotional support animals.
Review of , following an experience of by LILA L. *
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Service was prompt and efficient. However, felt very rushed during the therapy interview session.
Review of , following an experience of by KAILEE K. *
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5 stars! Getting my ESA letters with Pettable was so easy and they therapist was super accommodating. I had the paper for my apartment within 24 hours. Will definitely use in the future.
Review of , following an experience of by GIOVANI P. *
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EASY, QUICK, CONVENIENT, AND Affordable . Saved me hundreds of dollars in pet deposit fees and monthly pet rents. I don't know what I would do if I couldn't have my animals with me.
Review of , following an experience of by DONAVON P. *
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I rate Pettable 5 stars! It was fast and easy and they definitely helped me get my ESA letter on time when I needed it
Review of , following an experience of by CORBIN C. *
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I give 5 stars! The Pettable Team was super prompt and got my appointment right away. The session was comforting and I feel at ease knowing I am in good hands though this process.
Review of , following an experience of by OVA R. *
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awesome service but a little pricey
Review of , following an experience of by ENID C. *
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I would rate Pettable as a 5-star experience! They were extremely responsive and efficient at getting me set up with a counselor. My counselor was kind, respectful, and understanding of my needs. I received my letter back very quickly and had everything I needed to house an ESA in my apartment. Thank you for a wonderful experience!
Review of , following an experience of by JAYDEN B. *
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Hello! Pettable is by far a 5 star service! Being able to quickly and easily get in contact with a therapist helped ease my worries during a stressful semester. Having my cat registered as an ESA really changed my mindset for the better. I can now enjoy my time at college!
Review of , following an experience of by LAURETTA K. *
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I would rate Pettable a 5/5 due to its timely service. It was easy to navigate through Pettable and receive my ESA letter.
Review of , following an experience of by WILEY C. *
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5 stars. Pettable was very helpful in getting me my ESA letter! It was a very easy process, and now my cat is able to live with me at collage without any problems!
Review of , following an experience of by FRITZ S. *
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I'd Rate it 4 Paws and a Wagging Tail (5 Stars)!!!
Review of , following an experience of by COLUMBUS G. *
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I would rate Pettable a 4. It was really easy and user friendly, but my therapist I talked to was quite rude when I had to reschedule our initial appointment. Other than that, fantastic.
Review of , following an experience of by EDGARDO W. *
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I would rate the Pettable experience a solid 5/5. The process was easy and fast and I had the letter I needed the next day to turn in to my Condo complex. It's nice knowing that the letter protects me and Pebbles :)
Review of , following an experience of by YASMINE R. *
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I would rate my experience as a 5. The online process was a breeze. It was convenient to be able to schedule an appointment during the process online and the therapist connected with me on our call right on time. We chatted for a while and I explained to her that I had just moved from Chicago and was looking for a place to rent in Virginia Beach. I told her I was limited in my search for a place until I was able to renew my ESA certification letter that I had gotten when I was living in Chicago. The process was quick and easy, allowing me to feel much better about my ability to find a suitable place for me and my boys (2 pugs) to live thanks to the Pettable Team!
Review of , following an experience of by EMMANUELLE R. *
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Pettable is one of the greatest companies I have worked with - not only do they tell you they are going to provide service by a certain time frame, they over deliver before time. I’m super impressed. I was given a letter after suffering from severe health and mental issues. I thought the process would take two weeks, but instead it took two days. I have moved twice since receiving this letter and it has been widely accepted by the landlords here in Chicago. Also, they wrote me a letter before I even had a pet, which was so nice! Thanks, Pettable for giving me premium service! I will be back once my letter expires.
Review of , following an experience of by CLAUDIA K. *
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5 stars! Pettable was the only service willing to help get my pet ESA certified after my family doctor and therapist declined to write a letter. Without Pettable, my landlord wouldn't let me keep Huxley! As a result, my anxiety, depression, and OCD have been greatly reduced. Thank you, Pettable!
Review of , following an experience of by EUSEBIO S. *
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I would give Pettable 5 stars! It’s really easy and fast to get everything done. The prices are very reasonable and it was just an overall good experience!
Review of , following an experience of by VICKY M. *
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Pettable is very prompt and professional. They act in a timely manner and do help with achieving the ESA process. I was able to get my Cat (stubbies) as a registered ESA in the state of TX. My landlord had no problems with all documentation. I'm overly satisfied with this whole experience from start to finish!!
Review of , following an experience of by IDA L. *
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Because from start to finish the process was very easy & quick. We worked with Kielyr Luthi in MN & she was very knowledgeable of my sister's living situation & handicap. I would highly recommend this agency to anyone!
Review of , following an experience of by KATHRYNE J. *
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5 Stars! At first I was very skeptical, but this process worked flawlessly! My puppy is now able to stay at my apartment with no extra hassle. I’d recommend Pettable to everyone.
Review of , following an experience of by BRICE M. *
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"I would probably rate my experience a 3.5. I ended up with everything I needed and I felt the therapist I spoke to was really great once we talked, however I found the process quite challenging. For example, the therapist kept rescheduling our appointment right before the call. I didn't realize it was because there was paperwork I still needed to fill out. I felt frustrated to keep adjusting my schedule. Then finally figured out more was needed from me. I wish the Pettable communication had made that more clear."
Review of , following an experience of by VELDA L. *
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I would give Pettable 5 stars! The process was simple and straightforward. It was also very quick! I had my ESA letter in a handful of days. Thanks to Pettable, I was able to adopt my second kitty and she's been a huge blessing
Review of , following an experience of by GRETA R. *
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I can’t express how thankful I am to Pettable for helping me out with all my housing issues with my new pet. I just recently moved to a new appartment and wanted to get a pet but the deposit and additional rent were the factors that I just couldn’t afford in my current situation.I am so glad I found Pettable because now I can keep my new kitty with me all the time without worrying about it. The service provided was incredible: I loved how fast and effortless everything was. I only needed to fill out a couple of forms and almost immediately I got a chance to schedule a phone call the very next day. Talking to a professional was very helpful, my assigned counselor was Michelle Stark and she was very nice and respectful throughout our call. I am very thankful for her help! I got approved and received a letter in less than 24 hours.
Review of , following an experience of by ALENE M. *
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I was very pleased with the service. We needed the claim expedited and they fired their best eventhough it was a holiday weekend.
Review of , following an experience of by BRAIN K. *
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I would give this service a 5-star rating. The initial information was easy to fill out and submit. It was straightforward and hassle-free to schedule an appointment. The therapist called at the scheduled time. He was professional and listened to what I had to say. I truly felt like my concerns and needs were being heard. He told me that the form that I stated online that I needed was not the correct one. He told me what I would need and discussed the difference between the two forms. As we talked about things and why I felt I needed an ESA, etc. He immediately responded, and I had my verification letter within 24 hours of the phone call. I would highly recommend this service for its knowledge, reliability, and punctuality.
Review of , following an experience of by HILDA F. *
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Absolute 5 star experience with Pettable. It was a super quick and easy process and the documentation was accepted by my apartment complex with no questions or issues. Pettable took so much stress off my shoulders as I was having a challenge coordinating schedules to see a local therapist prior to moving. I was scheduled with their therapist the next day and in a time frame that worked for me!
Review of , following an experience of by JEROME H. *
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Thanks to you guys we're able to have our animals with us when we move.Its important to us because they're a part of our family!
Review of , following an experience of by MADISON R. *
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I would rate Pettable 5 out of 5 stars. It was such a quick and easy process and everyone I spoke with was so polite.
Review of , following an experience of by KATARINA D. *
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5 stars because it’s incredibly convenient, my therapist was very understanding, and the ESA letter did exactly what it was designed to do:It allowed me to get my beautiful little pup
Review of , following an experience of by JESSYCA G. *
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The process was very easy and legit. So grateful for the easy process.
Review of , following an experience of by BAYLEE D. *
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5 stars! Pettable was so user-friendly and amenable with my schedule.
Review of , following an experience of by YAZMIN W. *
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5 stars because it’s incredibly convenient, my therapist was very understanding, and the ESA letter did exactly what it was designed to do:It allowed me to get my beautiful little pup
Review of , following an experience of by BRAXTON H. *
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I’d like to rate your services as a 5. It was very fast and great service. Quick turn around time and responses to any and all my questions. I completely appreciate the time taken to respond to my questions. The therapist is wonderful as well and great with any of my concerns.
Review of , following an experience of by ZELMA L. *
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I would rate 5 because you understood my needs and also assured me that you took me seriously unlike other doctors in the past.
Review of , following an experience of by LAYNE M. *
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"I would give 10 stars The process was so easy and I was made to feel comfortable and prioritized. For someone who is very scared to speak with someone on there feelings I was very easy to speak to the therapist that was assigned my appointment. It’s a great way to keep your animals with you at a very low cost. "
Review of , following an experience of by DAKOTA H. *
*Pseudonymized data at the request of the author
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