Customer reviews
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It was an easy and rapid process and I had issues with my land lord.
Review of , following an experience of by KAMREN H. *
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I could not have asked for a more understanding and professional approach to getting the ESA letter. The information you required ahead of time was extensive but necessary for myself to feel sure that you understand my perspective as to why I needed an ESA letter. Dr. RJ was kind enough to respond within 24 hrs stating that he was approving my request for an ESA. My ESA (Charlie), myself and my husband are all getting settled into our new season of life here in Largo FL. Thank you so much for handling everything professionally and privately.
Review of , following an experience of by SHIRLEY T. *
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I was so impressed with the fast turn around and the smooth, organized process. I chose the 24 hour expedited experience, and I had my phone call with the therapist within two hours of submitting my forms. The process was so simple that I didn’t have any questions because they had thought of everything. I can’t thank you enough!
Review of , following an experience of by JANE L. *
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5-Star experience, for sure. The consultation I had with the therapist was great... She was extremely professional and actually helped me to understand our dependency on Ziggy (our dog).We love him so much... and because of you guys now we can travel and enjoy moments with him whenever we go!!
Review of , following an experience of by MAURICE P. *
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5 Stars! The whole process was quick and simple! i had no issues.
Review of , following an experience of by WALDO L. *
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5 stars for sure. The process was fast and easy. Everything was very straight forward. The necessary documents arrived fast and were easy to fill out and sign. My phone call with the therapist was scheduled for the next day at my convenience , and she called me right on time. She listened to me and was very helpful, and emailed me my letter that night. She used the name on the card I used at check out in my letter though which is no longer my legal name, but as soon as I explained the mistake, she re-wrote it and also added my pets name and breed to the letter as requested. Everything was all set and done within 2 days. We are very happy with Pettable!
Review of , following an experience of by NATHANAEL W. *
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5 out of 5. The process was very easy and my new apartment complex accepted the letter. It helped me have one less thing to have anxiety issues about.
Review of , following an experience of by MARCIA S. *
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it was easy to navigate the website and I was contacted right away. The letters were provided promptly as promised and the process couldn't have been smoother. Here's a picture of the good boy who provides me with so much joy!
Review of , following an experience of by MARCELLE G. *
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I would rate the service as a 5. I was comfortable in the whole process & felt valued as a person that needed to keep my 2 rescue kitties as an emotional support.
Review of , following an experience of by DAMIEN R. *
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The process was easy to follow, straightforward, and relatively quick.
Review of , following an experience of by HAVEN G. *
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This was the easiest and most effective way to get my pets covered. It was a quick and easy process! It was also super nice to hear from someone fairly quickly to talk me through the whole process.
Review of , following an experience of by VILMA S. *
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You were so helpful. Thank you
Review of , following an experience of by CHANCE E. *
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I’m happy to rate Pettable as a 5 star highly recommended experience. The process was so fast and easy and the therapist I spoke with was really helpful and professional. I had looked into other companies when doing research and was so relieved to see Pettable as one of the most reputable companies that provides ESA services. My two cats Woodford and Fitzgerald are equally as grateful for the ease of working with Pettable.
Review of , following an experience of by RAPHAEL G. *
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I would rate Pettable as 5 stars because they were able to match me with someone in my state and that is easily able to contact me and my potential landlord.
Review of , following an experience of by DORCAS K. *
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I’d give more than 5 stars if I could. I got my letter the same day I started the process. Customer service responded very quickly to everything I needed and the therapist I was connected to was great. My puppy Grotto and I can’t thank pettable enough!
Review of , following an experience of by ROLLIN P. *
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The practitioner I worked with was laid back and very easy to talk to. It can be difficult to open up about sensitive mental health issues but she eased my nerves within the first five minutes of speaking with her. She was also very knowledgeable about ESA and took the time to go over the rights you have when you have an emotional support animal.
Review of , following an experience of by ELVIS B. *
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I would rate Pettable’s ESA 5 Stars. The consultation was quick and professional. And my building accepted the ESA letter with no question. Overall I’m extremely pleased with the service and would highly recommend Pettable to anyone. All the best.
Review of , following an experience of by RICKIE J. *
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I’d give you guys a 5 stars because you guys made it easy for me to speak with someone and get a letter quickly.
Review of , following an experience of by TYSHAWN F. *
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My experience was super easy. I was anxious about the whole process but it was very smooth through and through, and had no issues whatsoever. I would give a 5/5 rating for it.
Review of , following an experience of by CHRISTOP T. *
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I loved how seamless and quick the process was with Pettable. Definitely a 5 star experience. There is a reason that Pettable is the first name to come up!
Review of , following an experience of by MAX S. *
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Everything was easy to setup. My answers and concerns were answered promptly and correct information and follow-up was provided. The staff who provided the consultation and letter was accommodating and very professional.
Review of , following an experience of by ROBBIE B. *
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The process was super easy and I felt comfortable trusting pettable, especially knowing they would back me up legally. Definitely recommend.
Review of , following an experience of by FREDERIC P. *
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Pettable was quick and thorough. I did a lot of research before purchasing an ESA letter for my new landlord and so glad I did!
Review of , following an experience of by LINCOLN K. *
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Mike was amazing! He was knowledgeable and friendly. He also worked out some problems i was having and took care of my apartment troubles for me.
Review of , following an experience of by DAHLIA C. *
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I would rate a 5 based on service, customer service, responsiveness, professionalism, and kindness.
Review of , following an experience of by JARVIS A. *
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I’ve enjoyed the process thus far! The connection process was seamless & quick—less than a 24 hour turnaround to get connected to a locally certified therapist and then less than a business day to receive the letter for my ESA. The therapist was personable & understanding and addressed all my concerns.
Review of , following an experience of by ARIANE E. *
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I would rate my experience with Pettable, as a 5! They are friendly, kind, and very diligent in completing tasks! The follow-up has been wonderful and I am so grateful to be able to take my cats with me as I move on to a new stage of my life.
Review of , following an experience of by JED J. *
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I would rate you guys a 5! Your team was so helpful in the process and I had no problems with any part of the process! Odie is now serving as an ESA animal and I couldn’t be happier.
Review of , following an experience of by AISHA G. *
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I had a great experience with Pettable! Everyone was very considerate and the process was very quick and smooth!
Review of , following an experience of by LEWIS K. *
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it was very easy to understand the process and I didn't need to wait long.
Review of , following an experience of by ELISABETH B. *
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I would rate my experience a 5/5. Working with Pettable was quick, legitimate, and made me feel validated. I was moving states after a quick transition, so I didn't have the opportunity to establish care in my new location. The thought of moving was so stressful, and I knew based on my past experience that my pets could help me with the transition, so I looked into Pettable to help bridge that gap until I can set up my healthcare team in my new location. The therapist I was matched with was very professional and caring, and I felt like she actually understood me. Working with her was just like with any other therapist I've worked with in the past through my health insurance. I appreciate Pettable for providing the opportunity for my pets to support me as I transitioned to a new state and a new mental healthcare provider.
Review of , following an experience of by WALDO A. *
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Very quick and efficient and the letter worked!
Review of , following an experience of by FURMAN M. *
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The process was fast and smooth and I used it to waive apartment fees in California. No issues.
Review of , following an experience of by MARIANE D. *
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You guys definitely saved me and made my life so much better.
Review of , following an experience of by SHERIDAN C. *
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I love potable! Everyone did an amazing job!
Review of , following an experience of by MAY R. *
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I would give pettable 5 out of 5 stars. The experience was fast and simple, i will always recommend Pettable to my friends who needs the same services.
Review of , following an experience of by CLAUD G. *
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5 starts you guys were very willing to help and accommodate my needs for my dog
Review of , following an experience of by CICERO B. *
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I rate Pettable a 5 because of the swift and professional service that was provided for me and my dog, Mila. I was able to be approved for my apartment rental with no issues with the ESA letter. When I go traveling and stay at airbnbs/ hotels, I was able to be admitted with Mila as well with no problems as well. There are a lot of scams out there for this so I appreciate the honest and no-frills service that pettable provides.
Review of , following an experience of by SALLY A. *
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It was very quick and efficient.
Review of , following an experience of by BRAD B. *
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I would rate Pettable 5 stars. I give them this rating because they are fast and easy to use. Not only did I receive my letter very promptly, I didn’t have to surrender my cat or put him up for adoption.
Review of , following an experience of by VILMA B. *
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We had a 5 star experience with Pettable! Our case was handled quickly and efficiently, scheduling the consult was easy and we had our ESA letter the same day. We would definitely recommend Pettable to other pet parents, and would use them again in the future. Here's a picture of my ESA, Ladybird. She's the goodest girl!
Review of , following an experience of by KATELYNN D. *
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I would rate Pettable 5 stars! The process was super simple and quick. I reached out to start the process and Sophie, my dog, was ESA certified within 2 days! It enabled Sophie to officially hold the title of emotional support animal, which she’s always been for me, and made moving away from a bad situation for us less stressful since breed restrictions and per deposits weren’t a factor. I also loved being able to speak with someone local who was able to recommend local assistance options for me. I can’t thank everyone at Pettable enough for helping me. You guys helped support me in a time when I felt alone.
Review of , following an experience of by ELEANORA B. *
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My experience with Pettable was excellent. I give it a 5 star rating because of how personable and friendly everyone I was in contact with was. They made the experience perfectly understandable and efficient. My dog Astro and I are very grateful for the time they spent helping get him approved as my ESA!
Review of , following an experience of by ERNEST L. *
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Very prompt and kind service
Review of , following an experience of by GARLAND K. *
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5 stars because of rhe simplicity of the process
Review of , following an experience of by FLOY B. *
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People often underestimate how great of an impact animals have on our mental health and wellbeing. When I began a search for a new home, I wanted to ensure that my cat would be protected with all of the rights she deserves as being my ESA. As I was between therapists and had recent changes in insurance, I didn’t know where to start in this process, but was recommended to look at Pettable. Best decision I could have made in this regard. They connect you with all of the information you need to make sure your pet qualifies for ESA status and help you set up an appointment with a therapist who will talk with you and, again, ensure that an ESA recommendation is appropriate and you/your pet qualify. During my consultation I felt immediately comfortable in explaining my medical and mental health history and discussing my cat’s role in my wellbeing.For any of my friends who do not currently have a therapist you can get a recommendation from… I definitely would recommend Pettable. There is such peace of mind in the ease of the process and knowing there is a hotline that can be called if me or my landlord ever have any questions.
Review of , following an experience of by DOUG J. *
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I’d like to say we are very much appreciate Pettable! And I would rate Pettable 5 starts!
Review of , following an experience of by CAROLYNE T. *
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"The therapist I was paired with was wonderful. I could not have been happier with my experience. She was helpful in ways that went beyond my need for an ESA. She was encouraging and helpful and I am more than happy with my experience, I am grateful. "
Review of , following an experience of by REYNOLD J. *
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I had just started a new job and moved into a new apartment at my dream location, only to realize that I needed an ESA letter. I was in the process of searching for a new therapist as well, but I wouldn’t have gotten an ESA letter in time for me to move in. Pettable helped make the process so smooth, and the therapist I was assigned to was great! Plus, my dog Kona loves it here. Thank you Pettable for helping me with my with my huge life transition
Review of , following an experience of by CAROLINA M. *
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I would rate the service 5 stars because my case manager was very thorough and timely.
Review of , following an experience of by CLAIR M. *
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Definitely a 5
Review of , following an experience of by JUANITA J. *
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I had been trying to find a mental health professional for months, but they either were not accepting new clients, or were private-pay only and did not accept health insurance. I was extremely frustrated. After speaking with my primary care physician about my need for a PSA, I decided to contact Pettable. Communication with the Pettable staff was efficient and very responsive. The mental health professional that I was matched with did a full evaluation of my needs and listened to the steps my primary care physician had already taken before providing me with the letter I needed for my service animal. We even discussed the training I had already completed with my service dog, and the continued training that would be needed throughout her life. I received the letter/documentation requested from my Pettable provider within 24 hours of my appointment, which was appreciated greatly.
Review of , following an experience of by VERGIE W. *
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I would rate your service 5 stars! Even in CA where I live, I was able to receive a temporary housing letter while I waited the one month for my official one, and my therapist I spoke to was great. She was able to talk through my anxiety issues that I had been diagnosed with and explain the benefit of having my pup registered as an ESA. The whole process was efficient and totally worth it, I would 100% recommend Pettable every time!
Review of , following an experience of by EVERT H. *
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My experience was WONDERFUL. I got a quick appointment and was approved so fast. After being approved I received my letter almost instantly. It’s well worth the money and time to use Pettable!
Review of , following an experience of by MAKENZIE L. *
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I would definitely rate a 5!!!!
Review of , following an experience of by WILBURN P. *
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I would rate Pettable 5 out of 5 stars! It was a very quick and easy process and I thank them so much for helping me get my dogs registered as ESA’s.
Review of , following an experience of by ROSAMOND D. *
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I would definitely rate a 5!!!! They process was super smooth and extremely fast! Everyone at Pettable has gone Above and beyond to ensure I was supported throughout this process. My phone appointment with my therapist was quick and I got my letter short after. My landlords had no issue accepting my letter and I’ll forever recommend this to everyone needing a support baby in their lives!
Review of , following an experience of by ANJALI B. *
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I definitely give Pettable 5 stars!! Whitney was so great and easy to talk to. I appreciate the fast courteous service. Thank you guys for being there and doing what you do!!
Review of , following an experience of by KEELEY Z. *
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I would give this company five stars. They were quick and time efficient and my apartment complex accepted the letters! I was able to get all there of my cats ESA certified within a couple days!
Review of , following an experience of by SALVATORE V. *
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5 stars! Communication was prompt and exceeded my expectations. I was able to speak with a therapist in the same day and received my letter in under 24 hours. I had a very comforting, helpful, and stress-free consultation. I would definitely recommend Pettable!
Review of , following an experience of by MARYSE W. *
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I would rate pettable 5 stars. The consultation was fast and my assigned therapist was very understanding and easy to talk to. I was able to speak to her within the week and she was able to send me my ESA letter the next day. It was a very clear and simple process!
Review of , following an experience of by OLLIE M. *
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I had a very nice experience, the Dr i was assigned to was very curteous and professional, I will be moving soon and they want to send paperwork to the Dr for verification i hope thats okay.This will be my first experience on how my certificate helped me.
Review of , following an experience of by ALEXANDRA G. *
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Thanks for reaching out! I would rate my experience as a 5/5! This was a very straightforward process and I was surprised by how quickly I was connected with a therapist!
Review of , following an experience of by FLORINE B. *
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I rate Pettable as 5 out of 5 stars. I live in an area where mental health care is very scarce and hard to get started with. Every therapist I called had a waitlist of several months, and it would take a while to actually secure a letter through them. Pettable was my light at the end of the tunnel. When I felt like no one could understand my needs, the people and Pettable were there to prove otherwise. Thanks to their services, I’m able to stay with my beloved little Doja, who helps immensely with the anxiety I suffer every day.
Review of , following an experience of by COLT A. *
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Absolutely amazing. I had so much anxiety about it &it ended up just being a breeze.
Review of , following an experience of by ANNAMARIE B. *
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"I would honestly give 5/5 for Pettable, and will recommend it to anyone who needs to get an ESA letter. The fact that you guys have a fully refundable policy really made me trust the ESA letter you provide. Also, the therapist I spoke with was really nice, and the process was very short and sweet. I did not have any issue with using my ESA letter to register my dog as an ESA at my apartments. Recommend 100%! "
Review of , following an experience of by REMINGTON H. *
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We rate you guys 5/5! Thank you so
Review of , following an experience of by BABY T. *
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5 stars! I absolutely love pettable.
Review of , following an experience of by BROWN S. *
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I would rate 5 stars, you guys are great in helping me get my letter and it was so quick and easy!
Review of , following an experience of by KORY K. *
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Success rate is 5/5
Review of , following an experience of by CLAUDINE M. *
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I rate Pettable 5 stars. The process to get my Biscuit approved as an ESA was super simple and straightforward. I was paired with a licensed professional quickly and the whole process took 2 days. I was incredibly grateful as the apartment complex was considering denying my application. Thank you so much!
Review of , following an experience of by FREDDY M. *
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"I was so pleased with the Pettable process, I give it a 5 star rating! I was just signing a lease and needed to make my dog an ESA quickly. I had been living in a house, so no need before that. I filled out the form, paid the fee (expedited 2 day) and had a phone appointment within minutes. The appointment itself was very straightforward, I felt a good connection with my assigned mental health therapist who asked questions and put me at ease. I had several realizations during the session and felt validated with my decision to make dog an ESA. I had my ESA letter within minutes after the session and was able to send it to my apartment leasing office. My therapist made sure I knew she was available for any needed follow up or questions from the leasing folks. I highly recommend Pettable, you are wonderful to work with and I'm so glad I chose you."
Review of , following an experience of by CRAIG R. *
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This prices was so easy. Paperwork was received quickly and even when we emailed with a question we received a very timely response!
Review of , following an experience of by JEROD F. *
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I would say a 4 and good customer service.
Review of , following an experience of by AMINA W. *
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We would rate Pettable as 5 stars. From the start, Pettable was extremely helpful. I filled out an initial survey and was quickly connected to a licensed therapist in my state who granted my emotional support letter. We now have the support to get a pet in our current housing situation.
Review of , following an experience of by EMILIO H. *
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I would give a rate of 5. The customer service and doctor was prompt fast and service is reliable.
Review of , following an experience of by ALI L. *
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The process was quick and easy!
Review of , following an experience of by THOMAS L. *
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I would give Pettable 5 stars!! They helped me so much, the therapist contacted back quick. It was such an easy process and it helped me have an easier move!!
Review of , following an experience of by LANEY H. *
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I would definitely rate 5 stars. The service was super fast and easy, and I got matched with a therapist who seemed to be very knowledgeable and she was extremely helpful! She helped me get everything figured out with my apartment super easily! The customer support was super knowledgeable when I needed help figuring something out, and it got resolved quickly.
Review of , following an experience of by GREGORIA G. *
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I thought that the process went really well and I got quick responses. My only complaint was there was some difficult understanding when I was going to receive my consultation but other than that it was a good experience. Would recommend it.
Review of , following an experience of by JOE S. *
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The service was as expected and it worked
Review of , following an experience of by ADAN S. *
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5 stars! I wasn't sure what to expect but the process was very simple and I loved the therapist I was assigned to. I would definitely recommend anyone in need of an ESA letter for housing to use Pettable.
Review of , following an experience of by JAYLAN K. *
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"I would rate Petable 5 STARS!! It was so fast and easy. I was able to speak with a licensed therapist about my needs and was able to obtain an ESA letter in days! Thank you, Petable!! "
Review of , following an experience of by MAUREEN C. *
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I would give 5 stars for efficiency of scheduling the consult and receiving the ESA letter shortly thereafter.
Review of , following an experience of by EWALD H. *
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I would rate my experience with Pettable a 5/5. I had great and efficient responses from everyone involved, and I would recommend Pettable for anyone needing a letter for their ESA or PSD.
Review of , following an experience of by JORDON H. *
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I would rate Pettable as 5 stars. It was a very quick process and was very seamless. I was initially wary at first of it, but was proven wrong! I am very grateful for Pettable providing me the information and tools I needed!
Review of , following an experience of by WINONA R. *
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I would give 5 stars! The call with the therapist really helped and now my sweet puppy can stay in my apartment with me! Thank you guys for everything!
Review of , following an experience of by KEATON A. *
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On a scale from 1 to 5 stars,I would you all as a 5!!, because I had an ESA Letter in my hand the very next day!! My doctor was very sweet and not judgmental at all, she sincerely cared!! I also loved how she wanted to know more about my my fur baby!
Review of , following an experience of by ALISA T. *
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I can honestly say that Pettable helped me through the toughest part of my life. I was in a dark spot and thanks to my friends for my cat Mochi, I can say she has definitely been the highlight of my life and Pettable helped me accomplish that. Thanks Pettable!!!
Review of , following an experience of by CAROLE H. *
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"On a scale of 1 to 5 I would give Pettable a 5 star rating. I actually never heard of Pettable until I came across it on Facebook. I read up on it and realized this was perfect for me and my fur babies and couldn't have come at a better time. I recently filed for divorce knowing there was no way I was leaving my dogs behind because they were my rock. They have helped me through so many things that I don't know where I'd be without them. Because of Pettable I can rest at ease knowing that I know longer have worry about that. Thanks Pettable for making it possible to keep our pets with us no matter where we go or may end up. I will forever be grateful!"
Review of , following an experience of by ENRICO M. *
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10/10 review the therapist I spoke with was very patient and helpful. Simple and easy process.
Review of , following an experience of by BELLA J. *
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I would rate it a 5. The process was smooth and easy, it only took a few days. You speak with a real doctor and they really try and get to know you. I really recommend!
Review of , following an experience of by DERRICK H. *
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I would give it a 5 for the service. The explanation is very clear on the website and the Pettable staff connected me with a specialist in the matter of hours. I was able to get all the documents I needed and my furry friend was with me within five weeks-- about as fast as you can process the ESA application under current regulation.
Review of , following an experience of by KEEGAN S. *
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I would rate you 5 stars! Very helpful, very ready process and honestly made my anxiety about the whole process a lot less than it was to begin with!
Review of , following an experience of by EINO D. *
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I previously sought an ESA letter from my family practice physician because I couldn't afford psychodynamic therapy. The doctor I saw provided the letter (even though the only thing she knew about my mental health was that I take medications) and informed me she was technically not qualified to give me an ESA letter. The letter the doctor provided was only a couple sentences long, and said something along the lines of "she does have cats that help with her mental health." Okay... but how many cats? What are their names? How do they provide for her emotional well-being? I am so grateful I found Pettable. The customer service team reached out and was so kind and understanding. They answered all my questions and were very quick to respond and discuss options with me. I received a call from a licensed therapist in my state the next day. She was very honest and thorough about exactly what questions she needed to ask me and why. She made me feel safe and asked follow up questions so there weren't any details left out of her reports. We talked for about 20 minutes. She suggested I look at online therapy options, so I did! I now attend online (& affordable) therapy, and it has helped me tremendously! The ESA letter was sent to me the day after I spoke with the licensed therapist. It's about one page long (not just a couple sentences like the last one) and goes into detail about laws and policies regarding ESAs, my ESAs' names, and how they each provide me with emotional support. Overall, I am thoroughly impressed with Pettable, both as a service and as a company. I look forward to working with them in the future.
Review of , following an experience of by PIPER K. *
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Definitely a 5! You guys were so easy to communicate with and made the process extremely easy. Would recommend to anyone!
Review of , following an experience of by ALTA H. *
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I would rate you guys a 5/5 stars. My school did not accept the letter but the process of trying to report them and get was more of a headache than just getting a letter from someone else. Your service was great, fast, and easy to use. None of my issues were on your side.
Review of , following an experience of by ARJUN G. *
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I would rate pettable 5 stars! They created a very low stress and quick process to get my ESA letter. It was so easy and I have my letter within a week, thank you so much!
Review of , following an experience of by JAZMIN S. *
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I appreciated the speed and willingness of Pettable to assist in the process of obtaining the ESA Document for my puppy, and after talking with my appointed representative, I feel like there's also some progress related to my mental health that I want to dig into more. In the meantime, having my new friend and companion has made life happier and more active, working well for us both I believe. Thank you so much for assisting me with this situation and I will definitely come back to Pettable in the future.
Review of , following an experience of by LAVERN C. *
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I had a good experience. The service made it so much easier to connect with a Dr., without having to have a prior relationship with one, as therapy is very expensive. My therapist was nice and local, and my new apartment accepted the letter easily. Thank you! Bellatrix and I are very excited for our new home.
Review of , following an experience of by DANIKA T. *
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