Customer reviews for penntoolco.com

Customer reviews

• 2 / 5

  

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  Although they had the parts i needed, they have *Extremely* slow order processing. Could have walked myself to the warehouse and packaged the parts myself and then walked back home in the time that my order sat without any attention for over a week not including the holiday

  Review of 1/28/22, following an experience of 12/23/21 by A A. *

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• 5 / 5

  

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  The sales representative or parts person that I talk to, Terry, was very excellent very skilled and ended up getting in the part/tool that I needed and having it shipped it was perfect thank you Terri

  Review of 1/28/22, following an experience of 12/27/21 by A A. *

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• 4 / 5

  

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  Great service. Been dealing with y'all since the 80s keep it up

  Review of 1/28/22, following an experience of 12/28/21 by A A. *

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• 2 / 5

  

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  Ordered 3 dividers of the same brand. I received 3 different brands. Only one of Which had a quick nut.

  Review of 1/28/22, following an experience of 12/23/21 by A A. *

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• 5 / 5

  

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  excellent quality product almost at a give away price.

  Review of 1/15/22, following an experience of 12/17/21 by A A. *

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• 5 / 5

  

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  had a small snag with the payment issue using a corp CC with different billing address vs shipping, but the gauge works good.

  Review of 1/15/22, following an experience of 12/22/21 by A A. *

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• 5 / 5

  

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  Excellent communication. Kept me informed of the tracking of the reamer.

  Review of 1/15/22, following an experience of 12/20/21 by A A. *

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• 4 / 5

  

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  Got my blades fairly fast, considering the holidays and Biden’s mess!

  Review of 1/15/22, following an experience of 12/17/21 by A A. *

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• 3 / 5

  

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  Good products at fair prices. Problem was that after 3 weeks I had not received the order nor any indication it had been shipped. There is no way to get order status online so I called and was told that they had a tracking number for me. When I checked the number, it had only been assigned - no product had been shipped. I asked if they send an email with shipping info when an order is filled. He said they do if they have the item in stock, but not if it is drop shipped from the manufacturer - which it was in my case. Later that day, my credit card was charged (since the per-authorization they did the day of the order had expired) and I received the order 3 days later. My order clearly fell in a crack. If I had not called, I still wouldn't have it.

  Review of 1/15/22, following an experience of 12/21/21 by A A. *

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• 4 / 5

  

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  Good service except drop shipping was a bit slow.

  Review of 1/15/22, following an experience of 12/14/21 by A A. *

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• 5 / 5

  

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  Outstanding customer service and friendliness. I placed N order and had emailed them to make sure I would get the item before Christmas, they contacted me several times after calling the vendor directly and also providing a tracking number. I was also contacted by the owner. A .

  Review of 1/15/22, following an experience of 12/10/21 by A A. *

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• 5 / 5

  

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  I am very pleased with their service.

  Review of 1/15/22, following an experience of 12/14/21 by A A. *

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• 3 / 5

  

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  Lots of items that can be ordered, but they are SLOW processing the orders. Not sure if its worth ordering from Penn Tools

  Review of 1/15/22, following an experience of 12/13/21 by A A. *

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• 1 / 5

  

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  Tried to order on Black Friday, 26-Nov, but website checkout wouldn't work. Ordered by phone but couldn't get shopping costs. Email with shipping added went to Spam folder. In the meantime I had ordered on website on Monday, 29-Nov. Found email next day. Shipping in email was more than twice that from website. Cancelled phone order (by phone). Long frustrating story, but several phone calls and false promises later, I finally picked up order at XPO terminal in Fort Worth on 30-Dec, 5 days late for Christmas. Very poor online performance throughout for both Penn Tool and XPO Logistics. Phone experiences all pleasant but poor follow through on promises. Great product at decent price but terrible order experience. Omicron COVID may have played some part but nowhere near enough to account for the fulfillment and communication issues.

  Review of 1/15/22, following an experience of 12/8/21 by A A. *

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• 5 / 5

  

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  I had been looking for these specific buffing wheels, and found them in PennTool's great selection. On-line purchasing was straightforward, with good communication of order and shipping.

  Review of 1/15/22, following an experience of 12/13/21 by A A. *

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• 5 / 5

  

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  Seem nice to deal with. Thank you

  Review of 1/15/22, following an experience of 12/14/21 by A A. *

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• 5 / 5

  

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  Worked out great, Got tool quickly and was easy to set up.

  Review of 1/15/22, following an experience of 12/2/21 by A A. *

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• 5 / 5

  

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  They kept us well informed as the hand lens was shipped, and it arrived in plenty of time for Christmas.

  Review of 1/14/22, following an experience of 12/8/21 by A A. *

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• 1 / 5

  

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  They increased the price of an item on my order AFTER the order was committed and charged my card more than my order confirmation showed. They also dropped an item off my order with a vague message that made it sound like it was backordered, but it was really cancelled. It took numerous phone calls to straighten out. I got my tracking number 3 days after delivery! They did not reply to emails so I had to call . . . . repeatedly. Terry treated me like I was out of line for expecting them to communicate changes. They were extremely disorganized and very annoyed that I insisted they honor the terms of the order. It wasn't much money -- just a routine price increase, but handled in a slimy, dishonest manner. It was a truly rotten experience. If you order from them, CHECK YOUR INVOICE AGAINST YOUR ORDER CAREFULLY! The deal you get may not be what you agreed to.

  Review of 1/14/22, following an experience of 11/2/21 by A A. *

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• 3 / 5

  

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  PenntoolCo was super slow in processing my order and keeping me updated. Other companies turn around processing way faster. Package did arrive well packed.

  Review of 1/11/22, following an experience of 12/8/21 by A A. *

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• 2 / 5

  

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  I ordered an item that was supposed to be in stock. It wasn’t and that wasn’t communicated to me. They were very slow to ship and communication was poor. The only time they contacted me was to request more money for shipping. Wasn’t impressed and I’m hopeful this is not their regular service standard.

  Review of 1/11/22, following an experience of 12/6/21 by A A. *

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• 5 / 5

  

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  It took awhile to receive the product, probably due to the supply chain issues.

  Review of 1/11/22, following an experience of 12/8/21 by A A. *

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• 1 / 5

  

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  DO NOT TRUST THIS COMPANY, THEY WILL NOT RETURN YOUR QUESTIONS AND WILL NOT RETURN YOU PURCHUSE.

  Review of 1/11/22, following an experience of 12/6/21 by A A. *

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• 1 / 5

  

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  The site is outdated, but still manageable. I called about a week or two after my order was placed and was told that the order was cancelled somehow. No reason was given, so I re-submitted the order and it still took a long time to get to me. I wish I would have been notified of a cancelled order that I didn't cancel instead of waiting for nothing.

  Review of 1/11/22, following an experience of 12/4/21 by A A. *

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• 5 / 5

  

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  Got exactly what I wanted and ordered

  Review of 1/11/22, following an experience of 12/7/21 by A A. *

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• 4 / 5

  

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  The only reason for not giving 5 stars is shipping a set of digital calipers took over 2 weeks. The shipping box was filled with packing peanuts and was nearly falling apart when received.

  Review of 1/11/22, following an experience of 12/8/21 by A A. *

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• 5 / 5

  

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  Awesome customer service. Received ahead of scheduled delivery. Highly recommend.

  Review of 1/10/22, following an experience of 12/6/21 by A A. *

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• 2 / 5

  

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  It is difficult to write this review. Customer service has been up and down. I sent part numbers I wished to order one was out of stock which is fine, the other items they provided me links to the items unfortunatly one Item they did not send the right link and I did not notice. When I received the order I immediantly contacted them to get the right items and send back the incorrect ones. I have sent repeated emails and get replies that they are working with the supplier to correct the order. This process is taking way to long. I am trying to be patient.

  Review of 1/10/22, following an experience of 12/1/21 by A A. *

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• 5 / 5

  

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  Very pleased. Item Was just as described. Received it in a timely manner. I will purchase again from Peentoolco.

  Review of 1/10/22, following an experience of 12/1/21 by A A. *

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• 4 / 5

  

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  Not the easiest site to navigate, and finding items using the search window can be trying.

  Review of 1/8/22, following an experience of 12/3/21 by A A. *

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• 2 / 5

  

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  It wasn't clear that the item would be drop shipped from the manufacturer. Or that it would take a month to ship. When I contacted customer service they had no idea when my order would ship, and seemed cavalier about it being weeks after the order had been placed.

  Review of 1/8/22, following an experience of 12/3/21 by A A. *

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• 4 / 5

  

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  They actually called me and told me my order would be late. It still came in before Christmas.

  Review of 1/8/22, following an experience of 12/3/21 by A A. *

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• 3 / 5

  

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  No estimated delivery was provided. No tracking number was provided. When I called, the person on the phone simply said "hello" so I had to ask if I had reached Penn Tool. It took them a long time to find my order in their system.

  Review of 1/8/22, following an experience of 12/3/21 by A A. *

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• 2 / 5

  

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  very slow shipping, still have not received my order.

  Review of 1/4/22, following an experience of 11/29/21 by A A. *

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• 5 / 5

  

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  It was super easy, & shipped with in a week.

  Review of 1/4/22, following an experience of 12/1/21 by A A. *

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• 4 / 5

  

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  Web site is great, ordering process is great. Needs improvement on tracking shipping time.

  Review of 1/4/22, following an experience of 11/30/21 by A A. *

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• 3 / 5

  

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  So so I had to call several times to see why my order was taking so long to deliver.

  Review of 1/3/22, following an experience of 11/29/21 by A A. *

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• 1 / 5

  

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  Payment was issued and here we are 32 days later with no product received. Sent a follow up email and no reply. Called once and they said it would ship that week. That was two weeks ago

  Review of 1/3/22, following an experience of 11/12/21 by A A. *

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• 2 / 5

  

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  Not Good!!! It took forever to receive my order. And I was the one that had to initiate the conversation as far as what was actually in stock and what was back ordered. Better communication with the customer on the status of the order would really be appreciated.

  Review of 1/1/22, following an experience of 11/26/21 by A A. *

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• 5 / 5

  

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  Good experience. Easy to communicate with once the order was placed. Answered my questions when I called. Tool took a while to get to us but that wasn't on them. This tool was sold out everywhere we tried to get it. Very pleased with our purchase.

  Review of 12/27/21, following an experience of 11/19/21 by A A. *

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• 1 / 5

  

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  I ordered an air grinder and a twist drill set. I got an email that the grinder was no longer available. One thing that I guess I had gotten used to when ordering from other places was a tracking number and shipping confirmation, none were provided. Same as if I had called in the order and mailed a check 20 years ago. When I opened the box of drills several were scattered in the box, three were missing entirely. Pictured was the bright finish drills that I wanted, what was shipped was black coated drill. I called Penn Tool about the missing drills, and was promised a call back in a couple hours. As of this writing, three days have passed and no call back. I suggested that they replace only the three missing drills, as shipping would be much cheaper and faster than return and reshipping, not to mention the lack of faith that the order would be inspected prior to shipping. No confirmation of what is being done to correct the problem of the missing drills as of yet.

  Review of 12/27/21, following an experience of 11/18/21 by A A. *

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• 5 / 5

  

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  I will be back for more from PennToolCo. The service turn around was quick and the product, high quality.

  Review of 12/27/21, following an experience of 11/26/21 by A A. *

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• 3 / 5

  

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  I initially received only one guide and the packing slip, instead of indicating that one had shipped and three were backordered it only showed one of one, leaving me to wonder when or if the other three were going to be coming. I sent an question in to Penn and got no response. The three other guides finally arrived , but better communication would be nice.

  Review of 12/27/21, following an experience of 11/18/21 by A A. *

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• 5 / 5

  

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  Site easy to navigate and place order

  Review of 12/19/21, following an experience of 11/16/21 by A A. *

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• 3 / 5

  

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  Penntoolco did a great job with my order, except for one thing: styrofoam peanuts! Please stop using this hard-to-recycle packing material! There are so many paper-based packing products that work just as well and don't require me to pay money and go out of my way to get it recycled. It's 2021, there's a trash island in the Pacific, the West Coast burns every summer, and it's time to stop using styrofoam.

  Review of 12/19/21, following an experience of 11/16/21 by A A. *

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• 1 / 5

  

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  It took me three weeks to get order. Had important job to perform with tool. Had to order elsewhere to complete job. Call your customer service and they were supposed to contact me about returning. still haven't received anything about returning.

  Review of 12/19/21, following an experience of 11/12/21 by A A. *

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• 5 / 5

  

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  Excellent customer service, fast shipping.

  Review of 12/19/21, following an experience of 11/17/21 by A A. *

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• 5 / 5

  

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  Very good experience . Penn Tool was very prompt answering my questions and shipped my order fast . I'm very pleased

  Review of 12/19/21, following an experience of 11/19/21 by A A. *

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• 5 / 5

  

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  Excellent, everything was as expected!!

  Review of 12/19/21, following an experience of 11/2/21 by A A. *

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• 3 / 5

  

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  I don't have an issue with Penn Tool directly, but felt misled regarding availability of the product I purchased. I understand there is a shipping crisis (political?) and backlogs are part of business these days, but I ordered this part six weeks before I actually needed it and there was no indication of a shipping delay during the purchasing process. Once the order was processed, I was disappointed to hear that it will be 8-10 weeks before I receive the product. I may have purchased it anyway, but would have considered other options sooner for the job I planned to use it for. It definitely made my job harder than necessary. I can't rate the product as I still have not received it.

  Review of 12/17/21, following an experience of 11/12/21 by A A. *

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• 1 / 5

  

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  unclear about ETA of the shipment, asked twice for tracking number and still don't have it. Can't rate products because I'm still waiting, it's been 50 days since placing order.

  Review of 12/17/21, following an experience of 11/11/21 by A A. *

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• 5 / 5

  

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  Easy purchase, quick shipping, OEM Proxon bandsaw blade.

  Review of 12/17/21, following an experience of 11/12/21 by A A. *

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• 3 / 5

  

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  Very slow shipping

  Review of 12/17/21, following an experience of 11/12/21 by A A. *

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• 3 / 5

  

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  Customer service was great, however we ordered the material on 10/26/21 expecting delivery on 11/02/21 and did not actually receive the item until 11/19/21, almost a month later. I know things are tough to come by right now but in order to figure out why we hadn't received our parts yet I had to call and talk to multiple service reps before I was given an explanation. Everyone was very friendly however if my order was going to be delayed, it would have been nice to know that either through email or phone call instead of me having to hunt down the answer.

  Review of 12/5/21, following an experience of 11/10/21 by A A. *

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• 5 / 5

  

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  Good customer service

  Review of 12/5/21, following an experience of 11/10/21 by A A. *

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• 4 / 5

  

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  It took almost two weeks to get my order. There was no email updates or tracking available. I did chat with an online agent who assured me that my order was being processed and would be delivered.

  Review of 12/5/21, following an experience of 11/1/21 by A A. *

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• 5 / 5

  

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  I am satisfied with the product and customer service of this outlet I would definitely recommend it to anyone.

  Review of 12/5/21, following an experience of 11/5/21 by A A. *

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• 5 / 5

  

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  Easy to order and fast shipping

  Review of 12/5/21, following an experience of 11/2/21 by A A. *

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• 5 / 5

  

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  Ordered 2 chest and received both but found each to have the veneer broken on one drawer, evern though they were well packed - these were presents for our son-in-laws so did not want to return for the repairable damage - repaired in our wood shop - other than now undetectable drawer damage the chest are bueatiful and now I want one for myself - Penn was very friendly and helpful in placing the order. Would order from them again.

  Review of 12/5/21, following an experience of 11/9/21 by A A. *

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• 5 / 5

  

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  Good stuff

  Review of 12/5/21, following an experience of 11/2/21 by A A. *

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• 4 / 5

  

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  Good prices, decent quality, but these surveys are annoying.

  Review of 12/5/21, following an experience of 11/2/21 by A A. *

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• 2 / 5

  

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  I ordered and paid for a Gesrtner case at their listed price. 2 weeks passed & when I called customer service I was told the price had increased approx. $60 and my order was placed on hold. I approved the price increase & was told my item would be shipped in a few days. It was not. I contacted customer service a week later and was told again the item would ship soon & I would receive shipping/tracking info. Approx. 5 weeks after placing the order the case arrived on my doorstep with no advance shipping notice. I purchased this item from Penn Tool Co. because the price was good and they advertised Veteran owned, based in the US. My chief complaint is the price increase after I ordered and paid for the item and the terrible communication by Penn Tool Co.

  Review of 12/5/21, following an experience of 10/28/21 by A A. *

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• 5 / 5

  

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  No issues with order and good follow up with my order.

  Review of 12/5/21, following an experience of 11/6/21 by A A. *

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• 4 / 5

  

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  I was initially disappointed in the shipping/fulfillment speed. When the owner took the time to write me and explain the circumstances, I understood, and also realized this was a good, human based brick and mortar business. I would not hesitate to buy from again.

  Review of 12/5/21, following an experience of 10/29/21 by A A. *

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• 3 / 5

  

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  Took longer to get than I was told.

  Review of 12/5/21, following an experience of 11/6/21 by A A. *

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• 5 / 5

  

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  I got what I ordered on time.

  Review of 11/28/21, following an experience of 10/28/21 by A A. *

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• 5 / 5

  

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  I have always had good service from PennTool. Ordering, shipping time, and packaging were excellent.

  Review of 11/28/21, following an experience of 10/29/21 by A A. *

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• 5 / 5

  

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  Exactly as shown on web page. Made in USA

  Review of 11/28/21, following an experience of 10/27/21 by A A. *

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• 5 / 5

  

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  The customer service is excellent. They notified me immediately when the item I ordered wasn't available from their dealer and gave me an estimate of when it would be. The item appeared at my door exactly when they said.

  Review of 11/28/21, following an experience of 10/25/21 by A A. *

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• 5 / 5

  

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  Very pleased with Penn tool. Sales person reached out to me with an actual phone call going everything from pricing, payment, shipping dates and if a lift gate truck was needed. Saw was delivered in the time I was told. Not an easy feat these days. Thanks again Penn tool

  Review of 11/28/21, following an experience of 10/25/21 by A A. *

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• 1 / 5

  

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  I can't rate the product because it has been a month and I haven't received it. Penn tools has not answered multiple requests for information on where the order is.

  Review of 11/28/21, following an experience of 10/22/21 by A A. *

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• 3 / 5

  

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  Shipping took much longer than expected. It was very hard to contact anyone about a delivery date. However, the items arrived in good order

  Review of 11/28/21, following an experience of 10/14/21 by A A. *

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• 5 / 5

  

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  Penn Tools was great! This was my first actual order with them and they had exactly what I wanted, in stock, and cheaper than their competitors (for exactly the same part by the same manufacturer. Their delivery fast fast and very professional.

  Review of 11/28/21, following an experience of 10/21/21 by A A. *

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• 3 / 5

  

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  First off let it be known, I love and respect our Veterans, and Thank them for their service, so this is just constructive criticism. The navigation of the site is fine. I ordered a simple punch and die on October 18 and just received it on Nov. 10. I inquired about a week later and was told it was shipped. I inquired again on Nov 5 and was told it will ship on Nov 8. I was not given any particular reason, nor did I ask. In addition, the website order status does not keep up and still indicates "awaiting shipment".

  Review of 11/25/21, following an experience of 10/22/21 by A A. *

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• 3 / 5

  

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  THE SITE IS GREAT, BUT TAKES A LONG TIME FOR DELIVERY

  Review of 11/25/21, following an experience of 10/21/21 by A A. *

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• 1 / 5

  

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  I pray to God I never have to purchase anything from Penn Tool Co. ever again. One of the worst experiences I've ever had. Terrible customer service, especially from Terry Purcell. He was incredibly rude and condescending. Very apathetic and acted as though I was inconveniencing him to try and buy something. I will pay more to buy this product from someone else next time I need it.

  Review of 11/25/21, following an experience of 10/20/21 by A A. *

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• 1 / 5

  

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  Don't buy from Penn Tool if you need your equipment to arrive in a timely manner... unless you consider 2 weeks acceptable. The 3 items I ordered did not show "out of stock". However, Penn Tool had to drop ship them from the manufacturer to the Penn Tool warehouse... then ship to me. Very deceptive. Placed order on October 11th and received items October 23rd. There are plenty of other online retailers that could have had the items on my doorstep with 3 business days. The only redeeming part of my purchase was that the 2 indicators and mag base were as described, but that is due to the manufacturers making quality equipment... not Penn Tool

  Review of 11/24/21, following an experience of 10/19/21 by A A. *

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• 3 / 5

  

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  Slow to respond to return request.

  Review of 11/18/21, following an experience of 10/15/21 by A A. *

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• 5 / 5

  

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  Excellent service and product!

  Review of 11/18/21, following an experience of 10/18/21 by A A. *

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• 5 / 5

  

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  Everything was easy and my questions were answered promptly on the phone. Order was processed and sent and I received the item in a timely manner.

  Review of 11/18/21, following an experience of 10/11/21 by A A. *

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• 3 / 5

  

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  I have not received my order nor have I received any up date on its ship date. Please respond!

  Review of 11/18/21, following an experience of 10/14/21 by A A. *

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• 4 / 5

  

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  Slow on delivery but nearly always a quality tool shows up for a good price.

  Review of 11/18/21, following an experience of 10/15/21 by A A. *

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• 1 / 5

  

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  Before I ordered I called and asked what the availability of every piece that I needed. I was told by someone at your company that everything was in stock and if I ordered within 24 hrs. I would receive everything in 1 week. I ordered within 24 hrs. The project I quoted based on the tools I ordered from your company was TIME SENSITIVE. YOU FAILED MISERABLY. The order was over a week late. Then someone from your company wanted more money for shipping! More money for something that did not arrive on time??? LUDICROUS!!! Your company has cost me money based on this experience and would not recommend anyone else to order from this company. I will say the tools I ordered work well.

  Review of 11/18/21, following an experience of 10/13/21 by A A. *

  *Pseudonymized data at the request of the author

  Answer by penntoolco.com

  

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  That's a pretty bad review and if that is what happened we apologize. Supply chain is very slow these days and even in stock items are taking a week to ship because it is hard to find people to work. Everything is backed up. We are sorry it took too long but happy that at least the tools were satisfactory. Penn Tool Co

  Answer by A A

  

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  I do know that supply chains are slow today. I also know that trucking is slow . I also know about employees not wanting to work as I own a business that has the same problems. But I do not tell my customers that they will receive our product by a certain time just to get the business. This seems to be the new accepted norm by most. Not by me. You wanted a review and this is what I submitted.

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• 5 / 5

  

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  Good product, good people

  Review of 11/3/21, following an experience of 10/12/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Found a hard to find item during this strange time of supply chain disruption. Order was sent out quickly and received in good order fast!! And American made is a bonus. Thank you.

  Review of 11/3/21, following an experience of 10/4/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Super Fast shipment. As described.

  Review of 11/2/21, following an experience of 3/23/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Order went smoothly and delivered very quickly.

  Review of 10/29/21, following an experience of 10/7/21 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Penntool is an agent, a 'go between' rather than the actual supplier. The delivery time was pretty slow because of that. Walgreens pulls off the same stunt.

  Review of 10/28/21, following an experience of 10/4/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very happy with customer support.

  Review of 10/27/21, following an experience of 10/5/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to use site. Communication for representatives was great.

  Review of 10/26/21, following an experience of 10/4/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  In dealing with your sales staff, I found a straight to the point and friendly service to help with my order. I was treated exceptionally well in expediting, and delivery of the product I ordered.

  Review of 10/20/21, following an experience of 9/17/21 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  First time user I will recommend them

  Review of 10/20/21, following an experience of 9/17/21 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  I could not get an estimated delivery for my order. My request was ignored for weeks. We lost the order due to this.

  Review of 10/20/21, following an experience of 9/14/21 by A A. *

  *Pseudonymized data at the request of the author

  Answer by penntoolco.com

  

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  I do see that your flashlight was ordered on the 3rd and delivered on the 17th. We are sorry there was a back order on the flashlight. UPS Tracking 1Z0647320378688433 Sincerely Penn Tool Co

• 3 / 5

  

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  The product was exactly what I ordered, but the shipping was terrible. The price was also a good deal. I think shipping needs worked on.

  Review of 10/20/21, following an experience of 9/27/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Looking forward to using the product. Thanks.

  Review of 10/20/21, following an experience of 9/23/21 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Only issue is that handles are loose

  Review of 10/16/21, following an experience of 9/10/21 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  I thought they were exceptionally poor on customer service. They don't or won't reply to questions you might have about your order. I had two items ordered and it took them two weeks to tell me they were no longer available and another week before they decided to return my money and only after I had to ask for it and the items I wanted to buy are still shown on their website. Too many other places value customer service to put up this.

  Review of 10/16/21, following an experience of 9/10/21 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I have neither received the products nor had any notification of order status. I contacted Penntool and I was put on hold for 15 minutes where I finally disconnected call. I strongly recommend against doing business with them.

  Review of 10/10/21, following an experience of 9/4/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Site was easy to navigate and the customer service team was prompt to let me know our item was on back order. We chose to wait for our item and they assured us they would be in contact when it is available.

  Review of 10/10/21, following an experience of 9/8/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Awesome service. Exactly what I was looking for.

  Review of 10/10/21, following an experience of 9/4/21 by A A. *

  *Pseudonymized data at the request of the author

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