Customer reviews for penntoolco.com

Customer reviews

• 1 / 5

  

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  Second time of 2 orders that have been screwed up

  Review of 6/19/22, following an experience of 5/11/22 by A A. *

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• 4 / 5

  

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  no problem finding what i needed while having a good selection to choose from

  Review of 6/19/22, following an experience of 5/13/22 by A A. *

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• 4 / 5

  

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  Very fast delivery

  Review of 6/19/22, following an experience of 5/16/22 by A A. *

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• 2 / 5

  

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  I ordered a 21mm socket, but received a 22mm socket. I was emailed an invoice and responded letting them know I received the wrong item I was told someone would be contacting me regarding the issue. I still haven't heard anything.

  Review of 6/17/22, following an experience of 5/12/22 by A A. *

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• 5 / 5

  

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  Great service all around

  Review of 6/17/22, following an experience of 5/12/22 by A A. *

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• 5 / 5

  

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  First time purchasing from Penn Tool. Great prices, terrific service. I'll be back.

  Review of 6/10/22, following an experience of 5/10/22 by A A. *

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• 1 / 5

  

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  As others have said BEWARE, they never respond to emails, they do not stock what they advertise on the website, communication and the customer is not their priority. Never received items canceled them and only received a response after I called my credit card company to have the charge canceled.

  Review of 6/10/22, following an experience of 5/5/22 by A A. *

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• 5 / 5

  

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  Website easy to use so I could find what I needed easily. Purchase was easily handled, and shipment was extremely rapid. Product quality outstanding. Overall transaction excellent.

  Review of 6/10/22, following an experience of 5/10/22 by A A. *

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• 3 / 5

  

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  The item ordered was not in stock and delivery day when it would be available was “unknown”. The product offered instead and I was told would work, did not work for the application needed.

  Review of 6/10/22, following an experience of 5/11/22 by A A. *

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• 4 / 5

  

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  Easy ordering and navigation through the website. It takes a little while for processing orders though, so you have to know what you need before you need it.

  Review of 6/10/22, following an experience of 5/10/22 by A A. *

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• 2 / 5

  

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  Order was never shipped until I enquired. Screw machine drill set was not sent. Jobber length was. ( returning without replacement)

  Review of 5/26/22, following an experience of 5/2/22 by A A. *

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• 5 / 5

  

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  As advertised and quick delivery.

  Review of 5/26/22, following an experience of 5/2/22 by A A. *

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• 5 / 5

  

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  Tool arrived quickly. Shipping was very reasonable.

  Review of 5/25/22, following an experience of 4/25/22 by A A. *

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• 4 / 5

  

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  Would be nice if you in stock information on your page. The way it was presented I wasn't expecting it to take that long to get my gloves.

  Review of 5/25/22, following an experience of 4/19/22 by A A. *

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• 4 / 5

  

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  All aspects of transaction went very well.

  Review of 5/25/22, following an experience of 4/26/22 by A A. *

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• 5 / 5

  

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  Saw what I wanted and it was in stock

  Review of 5/25/22, following an experience of 4/21/22 by A A. *

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• 5 / 5

  

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  Site was easy to navigate and the item shipped as promised and arrived on time.

  Review of 5/25/22, following an experience of 4/21/22 by A A. *

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• 2 / 5

  

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  Still havent gotten order from foredom or penntool and its been a month

  Review of 5/25/22, following an experience of 4/19/22 by A A. *

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• 1 / 5

  

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  No custom service whatsoever. Sarah U. Repeatedly said my order would ship in a few days each time I had to call to check status. After a month of not receiving my order I asked her to cancel and give me a refund. A week later still no refund. I had to call again to finally get my refund. Big waste of my time.

  Review of 5/20/22, following an experience of 4/14/22 by A A. *

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• 5 / 5

  

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  Product is as described, reasonable priced, and was received in a timely manner.

  Review of 5/20/22, following an experience of 4/19/22 by A A. *

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• 3 / 5

  

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  Product was delayed but I was not given any notification of an anticipated ship date. My credit card was charged approximately a week after I placed my order, but the product did not show up until a month later. There was no tracking provided or any other updates.

  Review of 5/20/22, following an experience of 4/4/22 by A A. *

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• 4 / 5

  

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  Excellent place to find great tools and materials.

  Review of 5/20/22, following an experience of 4/13/22 by A A. *

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• 5 / 5

  

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  Great product, fast shipping

  Review of 5/20/22, following an experience of 4/14/22 by A A. *

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• 5 / 5

  

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  Great atettion

  Review of 5/19/22, following an experience of 4/13/22 by A A. *

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• 2 / 5

  

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  My order took 4 weeks to arrive, not good.

  Review of 5/19/22, following an experience of 4/13/22 by A A. *

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• 2 / 5

  

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  It's been 5 weeks since my order and they charged me for the full amount yet I only received part of my order. No emails were sent to inform me of the delay/stock status of the item that I still have not received. I just think this is bad customer service in this industry where competitors website are actually correct with the item status and you typically receive your items within a week.

  Review of 5/6/22, following an experience of 4/6/22 by A A. *

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• 5 / 5

  

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  great product, works good with the Lincoln air reels.

  Review of 5/6/22, following an experience of 4/4/22 by A A. *

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• 5 / 5

  

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  Unique item with an attractive price. Hard to find digital unit, trying to move away from vernier style specialty micrometer. This item fit the bill.

  Review of 5/6/22, following an experience of 4/4/22 by A A. *

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• 4 / 5

  

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  I ordered a couple Allan wrench sets. It took a good long while to arrive but that’s okay. One thing I wasn’t crazy about is that I never got much order conformation and no tracking. But I’d order from them again.

  Review of 5/6/22, following an experience of 4/6/22 by A A. *

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• 5 / 5

  

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  Excellent Service

  Review of 5/6/22, following an experience of 4/6/22 by A A. *

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• 3 / 5

  

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  Penntool took a very long time to process a simple online order. I am not sure what took so long. I had to call multiple times to tie up loose ends and inquire about the order.

  Review of 5/6/22, following an experience of 4/7/22 by A A. *

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• 4 / 5

  

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  Penn addressed their supply chain issues very well. Kept me informed regarding shipping delays.

  Review of 5/6/22, following an experience of 4/1/22 by A A. *

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• 5 / 5

  

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  excellent

  Review of 5/6/22, following an experience of 4/1/22 by A A. *

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• 1 / 5

  

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  It took weeks to receive my order. I do not recommend. Steve

  Review of 5/6/22, following an experience of 3/31/22 by A A. *

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• 5 / 5

  

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  There was initially a problem with their website not posting my order; and I couldn't get the status, etc., but the customer service individuals quickly and effectively resolved any issues I had, made sure the manufacturer followed through with my order, and kept me updated. My top-tier drill press is scheduled to arrive tomorrow.

  Review of 4/28/22, following an experience of 3/23/22 by A A. *

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• 2 / 5

  

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  Item ordered was canceled by supplier. Would not recommend.

  Review of 4/28/22, following an experience of 3/23/22 by A A. *

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• 2 / 5

  

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  Said product was in stock but it took over a month to receive. Charged my credit card right away. When I asked about the order, they responded that it was in purchasing and they were waiting on their supplier to respond

  Review of 4/21/22, following an experience of 3/16/22 by A A. *

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• 4 / 5

  

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  Sometimes it takes a while to ship but otherwise the experience is very good.

  Review of 4/21/22, following an experience of 3/16/22 by A A. *

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• 5 / 5

  

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  EXCELLENT.as always.

  Review of 4/21/22, following an experience of 3/23/22 by A A. *

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• 5 / 5

  

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  Customer service is great, received product on time. I will continue to purchase equipment from Penn

  Review of 4/15/22, following an experience of 3/14/22 by A A. *

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• 5 / 5

  

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  They were very good about the delayed shipping, kept me informed

  Review of 4/15/22, following an experience of 3/14/22 by A A. *

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• 1 / 5

  

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  Communication is horrible. Website shows items "in stock" when they are actually not. What they mean is items are "in stock" at their supplier. Long shipping times, no tracking numbers or order status emails. Received an email after the sale from the owner welcoming me to the family and inviting me to contact him with any questions or concerns. When I called to speak to the owner I was told "I'm too busy to speak to you about a $40 order". Owner then left this as a reply to my google review: Thank for taking the time to review Penn Tool and also harass my customer service representative this morning. The item was in stock in California and he did provide you the tracking information. If it makes you feel better to write this review I hope it made you feel better. Our other reviews certainly tell a different story of how we treat customers. That includes being respectful and not abusive over the phone. You barely made my $25.00 order minimum and I did not want to talk you about it this morning. I don't care if you spent $29.00 or $2,900.00, you do not have any right to abuse one of my salespeople. You have absolutely no clue what it is like running a business post pandemic with supply chain shortages everywhere. Yes, it is certainly is possible something is out of stock and we need to go to another supplier. Furthermore, by the way you talked to my employee this morning I am sure you have other problems I think you need to deal with. Michael Elson President Penn Tool Co .

  Review of 4/15/22, following an experience of 3/10/22 by A A. *

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• 1 / 5

  

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  Bought a set of deburring tools for our company. Received them 2 weeks after ordering. Then, upon trying to use them, they were completely dull and worthless. I called their customer service dept and was told since they were used they cannot return them, as well as past 10 days. So I guess our company is out $140 on useless garbage and they won't back up their products. Terrible return policy. Go somewhere else for your tools.

  Review of 4/14/22, following an experience of 3/7/22 by A A. *

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• 5 / 5

  

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  Great service .

  Review of 3/31/22, following an experience of 3/9/22 by A A. *

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• 5 / 5

  

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  I was able to navigate site and find items that were not available from other sources.

  Review of 3/29/22, following an experience of 2/28/22 by A A. *

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• 2 / 5

  

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  item shipped 1 month late which is understandable with the current logistics issues but they stopped answering e mails and cut communication completely after asking for an update.

  Review of 3/29/22, following an experience of 2/4/22 by A A. *

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• 5 / 5

  

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  Fast shipping, good prices and a HUGE selection! Will definitely be ordering again from Penn Tool!

  Review of 3/29/22, following an experience of 3/2/22 by A A. *

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• 5 / 5

  

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  Very competitive pricing. Item was backordered but they stuck by the price and delivered the item as soon as it became available.

  Review of 3/29/22, following an experience of 3/3/22 by A A. *

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• 5 / 5

  

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  The service was excellent with fast delivery!

  Review of 3/29/22, following an experience of 2/25/22 by A A. *

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• 5 / 5

  

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  Great products, great service!

  Review of 3/29/22, following an experience of 2/21/22 by A A. *

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• 5 / 5

  

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  Painless transaction - and good communication from the Penn Tool Team - recommended vendor

  Review of 3/25/22, following an experience of 2/17/22 by A A. *

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• 2 / 5

  

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  VALUE IS GOOD - THE INVOICE RECEIVED HAS A DIFFERENT ORDER NUMBER ON IT THAN THE ORDER # ON THE WEBSITE - THE WEBSITE IS NOT UPDATED - IT SAYS ALL OF MY ORDERS ARE AWAITING SHIPMENT BUT INVOICES HAVE TRACKING ON THEM. ON THE WEBSITE YOU CANNOT PREVIEW OR BRING UP THE INVOICE FOR THE ORDER

  Review of 3/25/22, following an experience of 2/17/22 by A A. *

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• 5 / 5

  

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  Very satisfied with compatible price, fast shipment.

  Review of 3/25/22, following an experience of 2/17/22 by A A. *

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• 2 / 5

  

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  Considering how long it took to even process my order and ship. The lack of communication to let me know a item was on backorder and the abrupt change of price, I consider this first time impression very bad. I doubt you will even care but I am sending this review anyway on the off chance.

  Review of 3/19/22, following an experience of 2/11/22 by A A. *

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• 3 / 5

  

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  Slow shipping, typically 3-4 weeks, but usually sending quality tools.

  Review of 3/19/22, following an experience of 2/7/22 by A A. *

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• 5 / 5

  

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  Fast shipping and fair shipping for something of this weight. Thank You!

  Review of 3/19/22, following an experience of 2/14/22 by A A. *

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• 5 / 5

  

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  Very good, great service. I would Recommend.

  Review of 3/19/22, following an experience of 2/17/22 by A A. *

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• 5 / 5

  

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  Great delivery time, I've dealt with them before and no problems

  Review of 3/19/22, following an experience of 2/15/22 by A A. *

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• 3 / 5

  

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  Product was correct but took over 10 days to ship from NJ to Md

  Review of 3/19/22, following an experience of 2/11/22 by A A. *

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• 5 / 5

  

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  Great to do business with, a distributor of high quality products. Will be a repeat customer!

  Review of 3/19/22, following an experience of 2/9/22 by A A. *

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• 2 / 5

  

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  The service is quite slow despite a hefty shipping fee and lacks communication on the order status. I do not expect same day shipping but everything needs improvement.

  Review of 3/11/22, following an experience of 2/3/22 by A A. *

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• 5 / 5

  

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  QUICK AND EFFICIENT SERVICE!

  Review of 3/10/22, following an experience of 2/3/22 by A A. *

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• 1 / 5

  

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  never received products they keep tell me they would be shipping canceled order

  Review of 3/10/22, following an experience of 2/2/22 by A A. *

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• 5 / 5

  

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  Good service and timely delivery. Product quality is great!

  Review of 3/10/22, following an experience of 2/2/22 by A A. *

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• 5 / 5

  

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  Awsome

  Review of 3/10/22, following an experience of 2/3/22 by A A. *

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• 1 / 5

  

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  While my order finally arrived, there was no communication at all even when I emailed a couple times trying to get an ETA on shipping. Communication would have made all the difference in the pain of waiting so long for my order to be shipped.

  Review of 3/9/22, following an experience of 2/1/22 by A A. *

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• 5 / 5

  

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  Great place to order from and very satisfied!

  Review of 3/9/22, following an experience of 2/1/22 by A A. *

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• 1 / 5

  

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  One caliper showed up broken. I call penn tool's 1800 number and was told to email my complaint, I did and nothing has been done.

  Review of 3/9/22, following an experience of 2/1/22 by A A. *

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• 3 / 5

  

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  They were not clear that product was not in stock and haven't given any communication on when, if ever, I will get the product. But my card was charged the full amount of the order months ago.

  Review of 3/5/22, following an experience of 1/13/22 by A A. *

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• 1 / 5

  

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  Total fail in my opinion. I had ordered an annular cutter and received an empty package. It appears that the bit had cut through the packaging. I had sent emails with pictures and am still waiting for a bit. I had to have the bit so I went to a competition to get the bit. Tired of waiting.

  Review of 3/5/22, following an experience of 1/28/22 by A A. *

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• 3 / 5

  

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  No stock indication on website. Call to verify stock if you're in a hurry. They're terrible at communicating. I had to call and/or email regarding every step of my order. Placed order 12/3/2021, was held in fraud department until I inquired about it on 12/17/2021. Was informed that 1 item was out of stock. I asked they send the in stock item now, and the back ordered item when available. No answer either way. I follow up 12/30/2021, was then advised both items now back ordered 3-4 weeks. I told them I was willing to wait, I understand current supply chain issues. However, the order was not officially entered until 1/10/2022, and I did receive the order until 2/17/2022. I'm not so upset about the length of time, it was the lack of communication and apathy from the company that irks me. My order was bounced around to every sales rep they have at the place. Does not seem like a well run business. However, I did receive the tools I ordered at a reasonable price. I'm unsure if I'll do business with them again or recommend them to anyone else.

  Review of 3/5/22, following an experience of 1/10/22 by A A. *

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• 4 / 5

  

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  It's usually pretty easy to order from Penn Tool. Great service.

  Review of 3/5/22, following an experience of 1/31/22 by A A. *

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• 5 / 5

  

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  Your customer service representatives are top notch! I called to check on the status of my order and actually enjoyed speaking with a real live person. He was so helpful and polite and why I will continue to do business with your company. Great job! 👏👏👏

  Review of 3/5/22, following an experience of 1/28/22 by A A. *

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• 5 / 5

  

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  Great prices on good tools with excellent customer service.

  Review of 2/25/22, following an experience of 1/25/22 by A A. *

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• 1 / 5

  

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  Have not received my parts I ordered mid December

  Review of 2/25/22, following an experience of 1/14/22 by A A. *

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• 1 / 5

  

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  Took weeks to receive only to find product doesn’t match the picture on the website. Still trying to return it without a huge restocking fee

  Review of 2/19/22, following an experience of 12/29/21 by A A. *

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• 4 / 5

  

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  Delivery a bit slow but to be expected after COVID challenges.

  Review of 2/19/22, following an experience of 1/21/22 by A A. *

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• 5 / 5

  

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  QUICK SERVICE

  Review of 2/19/22, following an experience of 1/18/22 by A A. *

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• 5 / 5

  

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  Easy to find what you need good customer service.

  Review of 2/19/22, following an experience of 1/20/22 by A A. *

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• 3 / 5

  

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  Website does not update with order status

  Review of 2/19/22, following an experience of 1/20/22 by A A. *

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• 5 / 5

  

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  the navigation was very easy. the delivery time was a little slow. they were very helpful and i will order from them again.

  Review of 2/19/22, following an experience of 1/11/22 by A A. *

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• 5 / 5

  

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  After being a verified purchaser( since I was sending to a different address),everything went perfectly and my son loves his gift.Thank you for trying so hard to contact me .I will order from you again. Very pleased.

  Review of 2/19/22, following an experience of 1/18/22 by A A. *

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• 4 / 5

  

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  Purchased an Proxxon engraving machine but was a little misled because it does not come with the engraver. Engraver has to be purchased separately. Jig is nice and sturdy. Purchase was easy. Product arrive in timely manner.

  Review of 2/18/22, following an experience of 1/14/22 by A A. *

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• 2 / 5

  

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  I have contacted two separate people about the pens I received that quite after two uses and haven't heard back on a final decision

  Review of 2/18/22, following an experience of 1/13/22 by A A. *

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• 5 / 5

  

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  Great product at a great price

  Review of 2/13/22, following an experience of 1/10/22 by A A. *

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• 2 / 5

  

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  Not satisfied with communication on order shipped and tracking number

  Review of 2/13/22, following an experience of 1/7/22 by A A. *

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• 5 / 5

  

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  Great service and delivery

  Review of 2/13/22, following an experience of 1/10/22 by A A. *

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• 1 / 5

  

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  Horrible customer service, took over a week for a response to receiving wrong item.

  Review of 2/5/22, following an experience of 12/27/21 by A A. *

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• 4 / 5

  

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  Works so far, maybe adjust it later. Hanging from ceiling in garage. Took way to long to get here. Would like it better if the cord had a on/off switch? Do they make one? Don't want a thermostat switch. Would appreciate letting me know.

  Review of 2/5/22, following an experience of 12/23/21 by A A. *

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• 5 / 5

  

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  I didn’t know the name of what I was looking for and after explaining where it went they knew right away what I needed and was very helpful

  Review of 2/5/22, following an experience of 1/3/22 by A A. *

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• 5 / 5

  

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  After I placed my order, I called to get clarification and despite the fact that a large part of the crew was out sick, my concerns were addressed quickly and efficiently.

  Review of 2/5/22, following an experience of 1/4/22 by A A. *

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• 5 / 5

  

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  Very Professional, kept me up to date the whole way, even when my order was delayed due to supply chain issues.

  Review of 2/5/22, following an experience of 1/3/22 by A A. *

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• 5 / 5

  

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  Great,I would recommend.

  Review of 2/3/22, following an experience of 12/30/21 by A A. *

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• 5 / 5

  

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  I would recommend.

  Review of 2/3/22, following an experience of 12/30/21 by A A. *

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• 5 / 5

  

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  Great,would recommend

  Review of 2/3/22, following an experience of 12/30/21 by A A. *

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• 3 / 5

  

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  They lelisted the product as being in stock, it wasn’t and I just received it yesterday 1/19/22 almost 4 weeks from when ordered.

  Review of 2/3/22, following an experience of 12/29/21 by A A. *

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• 3 / 5

  

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  Everything was well packaged and arrived intact, however most of my order arrived over a month after I had placed it. Customer service was very responsive when I contacted them about the status of my order. I would have appreciated a message earlier saying that things were either not in stock or delayed, or seeing on the website how many of those items were in stock. I would have also appreciated getting a notification saying that items had been shipped.

  Review of 2/3/22, following an experience of 12/9/21 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  This is the second order that I placed and both orders took me calling after weeks of waiting to get them shipped. You have the product but it should not take 3 weeks for you to ship. Above that, you send me the survey and I still have not received anything. I will not be placing any more orders with Penn Tool because your shipping is terrible.

  Review of 2/3/22, following an experience of 12/29/21 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  WORK OK AS EXPECTED

  Review of 2/2/22, following an experience of 12/28/21 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  The item in question iGaging Setup block Metric is excellent. The problem is the customer service. It is basically non-existent. Only acknowledgement was that the company had received my money. Subsequent phone calls stressed the large volume orders received, COVID effects, lack of personnel. Contact person, this is two weeks after receipt of bank charge, stated that order was slated to go out that evening and that tracking info would follow. Never received tracking info. Item came in two weeks after call. Product great ... service not so much.

  Review of 2/2/22, following an experience of 12/28/21 by A A. *

  *Pseudonymized data at the request of the author

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