Customer reviews
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I am very satisfied with Penn Tool Co and the product. It was easy ordering and was shipped out very quickly. The items are working awesome for me. Penn Tool was new to me with this order and I am never sure how things will go. There was absolutely nothing to worry about and it was an excellent experience.
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Almost three weeks after not hearing anything about my order their customer support lied in their excuse for not shipping. Order shipped next day. Will never order here again.
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great stuff, better pricing
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The Royal Brand Live Center was great, but took a few weeks to receive it. It works very well, but the lead-time was more than we were expecting. I guess that's just the norm these days, but it would be better if we knew more about the actual lead-time prior to ordering.
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Ordered these files to replace used files that no longer performed as they should
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Product was quality, but it took a long time to get it.
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Good price and timely delivery.
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An easy-to-navigate web site, clearly laid-out, with a superior selection of tooling, fixtures & equipment. Secure check-out & good billing options, and very prompt shipping. Excellent customer service.
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Overall good. An excellent job getting the product delivered before Christmas.
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Great Service...
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My products were shipped in a timely manner and were well protected.
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Not good, still haven't received my order.
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Saw blade was exactly as I needed...works great...shipping was a little slow
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After I placed my order and it was confirmed no other information such as shipping/tracking was provided. I had to call the company and get this information after waiting over a week. When the tool arrived there were no instructions included on assembling the tool or how to correctly use it. I doubt I will ever order from them again.
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Great Service. Due to the supply chain problems, the product that I intended to order was not available. I receive a call from Terry Purcell offering me an equivalent product that was available. I received it in a few days. Great customer support. Thanks
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Waited 2 weeks and nothing received. Reached out and asked where order was and told there was a mix up from manufacturer and I would have it in a few days. Never recieved and after week, reached out again and again given similar excuse and told will get in a few days. This repeated twice more always prompted by me reachign out to check status. Finally, after 6 weeks, I ordered it from different website. Received it 3 days later but still waiting for my refund from Penn Tool. Worst shopping experience ever and I will never shop from there again. Later checked out some online reviews and apparently this is very common for them.
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My experience was poor from the beginning to the end. A few days after placing my order I was contacted by a salesperson informing me that their price was too low so they couldn't honor the $50 discount code, and their site underestimated freight, so I'd have to send them an additional $110. I then had to send multiple emails over a week to get them to send me an invoice so i could sent the additional payment. Once I finally got my order confirmation, I requested the eta and tracking info. Requested that info a half dozen times over the next month. No reply. One day a machine was delivered. Without any advice notice. I open the box and instead of the blue Birmingham 3in1, it's an Inco 3in1. I double check my original order confirmation, it was supposed to be a Birmingham. Check my second confirmation from when I paid extra for their mistakes, it says it's a Precise 3in1. They offered me $140 discount to keep it. I wish i hadnt had customers waiting so I could have sent it back.
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one of the grinding heads came apart and I am still waiting for a free replacement bit.
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The way PENN Tool Co. processes their orders will leave you wondering why there's no updates, but in the end, everything arrived. We did guest checkout, so an account might have helped us. Otherwise very pleasant company who has the best pricing on iGaging Tools.
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The product and price were what I was looking for, but it took almost a month to ship, when the item was listed as in-stock, and shipping was not free.
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ok ok
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Horrible service
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Fast accurate
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We placed our order on October 10th. Approximately, 8 days later we received a call to verify our address. Then two weeks later, I called in to check on the order to find out that it hadn't successfully been communicated to the packing department to ship out. I was informed during that phone call that it would be shipped by the end of the week. I called again one week later to find out the product had still yet to be shipped and that they did not have stock of the product but that we would have it very soon. I requested to have complimentary overnight shipping but that did not occur. It took another week for us to receive the product. On our invoice, a day after receiving the product, we were given a $10 coupon. I'm not sure what for but I will not be ordering from Penn Tool Co. every again. The last person that I spoke to in customer service just pushed blame onto another department and I felt as though they brushed every thing I said off to the side. I am very unhappy with the quality of customer support that I received.
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In this order today/ship tomorrow world, Penn, did not cut the mustard.
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I will strive not to use Penn Tool in the future. After being told this part was in stock, I was then given what I feel was a complete run around as to why it hadn't shipped. It finally comes to light that the tool wasn't in stock and had to be ordered or transferred in. Had I known this to begin with, I would not have placed the order. Instead, representatives for Penn Tool prevaricated multiple times, until I finally cancelled the order and sourced elsewhere.
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Good service and good product
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Much more than I expected i,was sent. My order included enough extras, and have saved them that's a plus
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Great Service
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Very straight-forward ordering. Good communications, and timing expectations were exceeded.
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got shipped the wrong product contacted customer service on multiple occasions. was told that it would get handled. after 2 weeks it is still not handled nor do i have the correct product. very unlikely that i will purchase from again.
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Great Customer service.
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Excellent customer service regarding any delay on the drop ship delivery. The product arrived in the condition expected. Overal very pleased with my purchase.
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good
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good service
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incredibly disappointed. I received no response when I wrote to voice my dissatisfaction on product I received
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Item did not come with all the parts in the description of item. Tried to get missing part from them. After weeks of trying I gave up and asked for a RMA. They said box it and tell them the size and weight so they could give me a return label. Put in large flat rate box o over a week ago and let them know. Still waiting on the return shipping label they promised. Be cautious doing business with them.
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Penn Tool Co. had excellent communication before, during, and after the item was delivered.
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Paid for new Received some use and open box This is not Penntool i used to know
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Site is easy to navigate, ordering is simple. Shipping was fast, packing was good and the items are decent quality for the price.
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They have high quality items that I need!
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Excellent customer service, fast shipping, product exactly what I needed. Will definitely order through them again.
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The entire experience was great. The inspection gloves make my job, faster and easier.
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Terrible customer service, I was completely ignored when trying to cancel or return the order, will never shop at penn tool again.
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The site works well, and the products are as described. The response is fast and on point. Very easy company to work with.
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great/easy
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Our order was delivered later than originally promised. but we got them.
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The Products were top notch. The service sucks: THREE WEEKS to get my order! Simply inexcusable!
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Sent me the wrong comparator. I ordered and paid for a Fowler and got an igaging. I let customer service know that I would keep the comparator just comp me a refund and they still haven't even done that. I would rate lower than 1 star if I could.
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Supply chain issues delayed the delivery of this product order - This is not Penntools fault. However, I received multiple conflicting updates asking wether I wanted to proceed with the order both via email and phone. Once I decided to cancel the order and indicated so again both in person over the phone and in email response, I continued to get even more updates with inconsistent delivery predictions that varied widely and this was after I had indicted multiple time that I wanted to cancel the order. After I purchased from another source, I received one more phone call telling me that the order/product was available and would be shipped unless I (again) told them I didn't want to continue. In short, the communication over the status of this order was abominable.
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The product I ordered arrived on time and the communication was good. The picture of the product however was different than what arrived.
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We have it set up in our small prototype center and it's working out really well. We could not be happier.
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no issues with ordering and received product in a timely manner
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Great customer service and follow through!
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Good products at competitive prices. They have excellent customer service should you need to contact them. Order communication for shipping often lags actual shipment. Processing takes considerably longer than competing companies. Overall, I keep coming back to PennTool, I just don't order to have a product in a timely manner like McMaster Carr is geared to provide.
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Fast shipping, clear description of product, smooth process.Happy with my order, thanks!
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Received the wrong item - got steel shim stock instead of the brass I ordered. Sent a note to the company - no response. Unacceptable. Incompetent order fulfillment, compounded by poor customer service.
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Found what I was looking for in a timely manner.
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Typical online store, had to ship from wherever they found it, advertised a level of quality that didn’t exist.
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Great caliper holder.
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Fast delivery, good for planning
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Ought a tool for my son and he loved it.
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Had exactly what I was looking for. Descriptions on-line were true to dimensions.
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Inserts were not provided, but shown in photo. I don’t remember this being noted in the description either. Delivery was slow and appears to be drop shipped from another company and location.
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I ordered the product last November and it was never available for shipping. I finally cancelled the order.
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Excellent service.
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I have only received one of the five items ordered. The rest is back ordered.
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No communication from Penn Tool. Credit card was charged several days after ordering but order status showed "Shipment Pending" up through the day the package was delivered. Two telephone calls to Penn Tool produced no information on my order status.ll
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Great. Thanks
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Best price anywhere for the igaging I purchased. Fast to ship,great notification with shipping info.
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Had to ask for a tracking # but otherwise a happy customer
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Everything was packed great and looked good, but really put me behind having to wait three weeks to recieve the order that was in stock. Ill probably not order again because of that.
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I ordered a ID attachment for a dial indicator and received a box of machined blocks !!! Terrible service
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Great delivery and great selection of tools.
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Order was shipped really fast
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Navigation on the site was easy, the description of the item was accurate. I wanted to but this from a reputable company to ensure I did NOT get a cheap imitation.
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Excellent customer service.
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They offer hard to find shop supplies at reasonable prices and quanities.
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It’s been weeks, and I still don’t have my order. Where is it?!? This really was a bad time to ask me to rate this company
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It has been a struggle to get a tracking number for this order
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LLego justo a tiempo
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I ordered a SPI Linear Horizontal Scale and was sent an Accuremote Vertical Scale, without my permission, because the SPI was not in stock. The accuremote is a lesser brand and can not be certified/calibrated so it is useless to me. Since the communication from the 2 people I have talked to about it has been equally frustrating. Neither will address my questions.
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Everything went smoothly with this order, no issues. My second order was a mess, though. I'll review that when the item comes in, I'm still waiting...
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Great customer service!
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There was a bit of delay in getting the order shipped, but that is not uncommon rigth now. Not a reason to subtract from the rating.
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Site is easy to navigate, easy to pay, and order arrived on time.
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easy to find needed part
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Good
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the product I ordered was in stock and arrived quickly. I received good communication regarding my order during the process. Definitely will patronize Penn Tool co again.
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Excellent prices and service. I would highly recommend.
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Fast shipping good web site. Great service.
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I requested a return authroization and still haven't received response 3 weeks later. I emailed return group numerous times .
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All good , fast easy 👌 will use again
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About 2 weeks after ordering my product, I still didn't receive it. I called customer service and was told order was placed and is still in purchasing, but the item is in stock. The operator told me he would look into it and get me shipping confirmation. I received my item about 2 weeks after that with no shipping confirmation or emails stating my order went through. I feel like if I don't call to check on my order I would still be waiting for it today.
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Flawless transaction.
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Parts were nicely made, packaging could have been better. Some parts were dinged up in shipment. There should be dimensions on the drawing as to location of the mounting holes. Nice engine.
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Currently having an issue working a return. 2 plus weeks and no RMA info. Several calls placed, emails and no response.
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I was happy to find these sunglasses on line, as I bought a pair for my wife and I before COVID came into our lifes and we love them. We are very pleased with your service in responding to my order as you did. Thank you.
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despite all the inventory/shipping issues the world is having, Penn did not forget my order and delivered. thank you!
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Quality tools at a reasonable price. Great piece of mind knowing I am getting the genuine measuring tool and not some counterfeit sometimes sold by mass market internet sellers.
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