Customer reviews for palaisdesthes.com

Customer reviews

• 3 / 5

  

  Edit Flag

  The tea infuser I purchased is plastic which wasn't indicated in the description. I have written two emails to customer service last week and left a voice message today and have not received any responses.

  Review of 2/19/21, following an experience of 9/26/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Unbelievably fast shipping and the highest quality teas I've ever had

  Review of 2/19/21, following an experience of 9/20/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Product And service excellent

  Review of 2/19/21, following an experience of 9/20/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great teas and great service. The selection though is diminishing and many of my favourites are no longer available.

  Review of 2/19/21, following an experience of 9/25/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Love the teas. Great service.

  Review of 2/19/21, following an experience of 9/8/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Delicious lovely teas Thank you

  Review of 2/19/21, following an experience of 9/16/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Top notch goods fast delivery

  Review of 2/19/21, following an experience of 9/22/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Online ordering is easy and reliable. Products arrive in excellent condition.

  Review of 2/19/21, following an experience of 9/24/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Super product . I like the size of the product envelop . The leaves size and theAroma were perfect as expected . I will come back to this site

  Review of 2/19/21, following an experience of 8/29/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Deliveries were fast and correct

  Review of 2/19/21, following an experience of 9/17/19 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  You sent me tea leaves instead of the tea bags I ordered. I tried calling your office in NY and couldn't reach anyone. I sent the tea back with a note hoping you'd exchange the tea leaves for tea bags. In the end I ordered the tea on Amazon

  Review of 2/19/21, following an experience of 8/15/19 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  The teas a excellent fresh and flavorful. The customer service is almost abysmal. Sometimes the website for ordering is not user friendly so a telephone call is required. A human doesn't answer the phone making it necessary to leave a return call message which sometimes never happens. I am still waiting for a call with the mailing address to return tea sent in error.

  Review of 2/19/21, following an experience of 8/2/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Love Palais de Thes

  Review of 2/19/21, following an experience of 7/30/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I've tried several different chocolate Rooibos teas and this is the best

  Review of 2/19/21, following an experience of 7/30/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Love love love this tea

  Review of 2/19/21, following an experience of 8/14/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Beyond the fact that I was thrilled to get my favorite tea found after receiving a gift from France I was impressed with how nicely the teas were packed. They came neatly wrapped in tissue paper inside another tissue. A welcome touch in the world of cardboard box delivery.

  Review of 2/19/21, following an experience of 8/1/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great.

  Review of 2/19/21, following an experience of 8/2/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I’ve been buying from this company for years. I miss their local store in NYC but online ordering has been satisfactory ever since the store closed.The best experience with this order. Fastest delivery ever. Thank you.

  Review of 2/19/21, following an experience of 8/12/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  We love the Earl Grey teas and the new Hanging garden"" which we mix with the other teas. I used to buy ""White Earl Grey"" from Teawana

  Review of 2/19/21, following an experience of 8/25/19 by A A. *

  *Pseudonymized data at the request of the author

  Answer by palaisdesthes.com

  

  Flag

  but they are closed now. Is it possible to get the White Earl Grey from Palais des The?? I can not find it anywhere else. It is delicious ""

• 2 / 5

  

  Edit Flag

  I have written you an email concerning my order that was not delivered. This was the problem of Fed Ex who has tried to locate the package. However I have called and emailed your company and no response. You have great teas but there is no communication with your company I am loosing my patience. Please look for my email as I was unable to speak to anyone on the phone

  Review of 2/19/21, following an experience of 8/8/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Always THE best tea from a great company. Merci

  Review of 2/19/21, following an experience of 7/27/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Love this shop Their teas are of the highest quality and sooo tasty. Once they made a mistake that was quickly and nicely resolved. Highly recommend this shop

  Review of 2/19/21, following an experience of 8/21/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great

  Review of 2/19/21, following an experience of 8/23/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I LOVE this brand of tea was happier when they had a brick and mortar in Town but won’t sacrifice my drinking their tea because of it. Hands down best tea best on time delivery and all around best everything-this tea

  Review of 2/19/21, following an experience of 7/27/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  This is my favorite tea company. The quality and customer service is excellent

  Review of 2/19/21, following an experience of 8/22/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent tea and service

  Review of 2/19/21, following an experience of 8/11/19 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  I would give this company a ZERO if I could 2 wks to receive my order Fedex. When I received my order it was WRONG Only received half of the items I called customer service NO ONE answered any time of day or any extensions. Emails say they will respond in 2-3 days What kind of service is this in this day & age.This is unforgivable. Products are good but I will order from others

  Review of 2/19/21, following an experience of 8/26/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great product

  Review of 2/19/21, following an experience of 8/18/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Fast delivery

  Review of 2/19/21, following an experience of 8/24/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The best tea. We love Tropical Garden.

  Review of 2/19/21, following an experience of 7/12/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Best tea ever.

  Review of 2/19/21, following an experience of 7/7/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent. Product the best

  Review of 2/19/21, following an experience of 7/20/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great quality tea

  Review of 2/19/21, following an experience of 7/6/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great shop

  Review of 2/19/21, following an experience of 7/12/19 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Website could be easier to use but shipment is quick.

  Review of 2/19/21, following an experience of 7/24/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I enjoy your tea all the time. They are quite gentle to my body.

  Review of 2/19/21, following an experience of 7/15/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great

  Review of 2/19/21, following an experience of 7/14/19 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Never received my order. I had to ask twice for status. Today received one apologetic but cryptic email and a second that won’t load. I still don’t know when my package is coming what is coming or what I am being refunded.

  Review of 2/19/21, following an experience of 7/17/19 by A A. *

  *Pseudonymized data at the request of the author

  Answer by palaisdesthes.com

  

  Flag

  Dear madam Case I am sorry for the issue. the package is arrivng today (FEDEX: 788516704450). Your customer account was credited with $15 as an apology. I hope you will enjoy the teas. Best regards Claire

• 5 / 5

  

  Edit Flag

  This tea is SO SMOOTH Some of the best tea we have ever had

  Review of 2/19/21, following an experience of 7/5/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The most delicious teas very easy to buy

  Review of 2/19/21, following an experience of 7/17/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent tea

  Review of 2/19/21, following an experience of 7/24/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  beautiful aromatic and tasting tea

  Review of 2/19/21, following an experience of 7/22/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent products and excellent support (I had an issue and was promptly assisted and everything was made wonderful). I'm very happy with my experience with Palais des Thes and will be happy to shop with them in the future.

  Review of 2/19/21, following an experience of 7/4/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  This is my favorite tea and the delivery was super quick.

  Review of 2/19/21, following an experience of 7/9/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Tea very good.

  Review of 2/19/21, following an experience of 7/24/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent quality tea. I have been a big fan since my expat experience a decade ago in France. Although your New York shop closed down due to difficulties..... I HIGHLY suggest exploring opening a shop in Greenwich CT. There are a lot of French and Europeans in this area who like me...are big fans of your products and tea in general.

  Review of 2/19/21, following an experience of 7/21/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Wonderful tea. Quick delivery.

  Review of 2/19/21, following an experience of 7/24/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Love their teas

  Review of 2/19/21, following an experience of 6/7/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The tea was wonderful.

  Review of 2/19/21, following an experience of 6/23/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Good and quick

  Review of 2/19/21, following an experience of 6/24/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Their tea is of excellent taste and quality. It was easy to order and I was very surprised at how quickly my order arrived. Excellent company

  Review of 2/19/21, following an experience of 6/21/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  No problems prompt reply to a customer service inquiry.

  Review of 2/19/21, following an experience of 6/7/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent

  Review of 2/19/21, following an experience of 6/10/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very good tea delivered very quickly and packaged very well

  Review of 2/19/21, following an experience of 6/16/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  My husband and I first had your tea in England. We enjoyed it so much we ordered some when we got home. I recently sent some to a friend for her birthday and she was excited to try it. Thanks for offering great tea

  Review of 2/19/21, following an experience of 7/2/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Palais des Thes tea is so above all others and so is their service and delivery.

  Review of 2/19/21, following an experience of 6/13/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Delicious teas. Pretty packaging. Easy to navigate website. Fast shipping. Great service overall.

  Review of 2/19/21, following an experience of 6/24/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Love your products

  Review of 2/19/21, following an experience of 6/29/19 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  The order came in a good condition. However 1 sample out of 2 samples was exactly the same tea which I purchased. This does not make sense. I wish you could have sent me another variety of the sample teas so that I can try it.

  Review of 2/19/21, following an experience of 6/17/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great company to deal with. Love the tea

  Review of 2/19/21, following an experience of 6/11/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I am to the point in my tea drinking that I want o find luscious examples of various tea possibilities. The brands I can get around town don’t thrill me any longer. Palais des Thes is a wonderful find.

  Review of 2/19/21, following an experience of 6/19/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  excellent

  Review of 2/19/21, following an experience of 6/7/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent tea quality

  Review of 2/19/21, following an experience of 6/23/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The tea arrived in good condition and the products are top notch quality

  Review of 2/19/21, following an experience of 6/12/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  very delicate scent trés bon thés.

  Review of 2/19/21, following an experience of 6/13/19 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  I'm still waiting to hear from customer service. I called Friday June 21st around 430 pm to let your customer service rep know I have not received my order. She explained she would contact fed ex because it showed the tea was delivered on Tuesday June 17th.

  Review of 2/19/21, following an experience of 6/25/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  great teas and service

  Review of 2/19/21, following an experience of 5/13/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I live in Canada. The delivery is very fast and of course the tea is fantastic.

  Review of 2/19/21, following an experience of 5/13/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The best tea I've ever tried And delivered always on time

  Review of 2/19/21, following an experience of 5/15/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Thank you for excellent service

  Review of 2/19/21, following an experience of 5/20/19 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  You sent me the wrong tea. Still trying to contact you.

  Review of 2/19/21, following an experience of 5/27/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent

  Review of 2/19/21, following an experience of 5/14/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Thank you for overall excellence--product service delivery....I can't get the variety of green/black/herbal teas locally and this is much appreciated

  Review of 2/19/21, following an experience of 5/16/19 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  I didn't received my tea.

  Review of 2/19/21, following an experience of 5/20/19 by A A. *

  *Pseudonymized data at the request of the author

  Answer by palaisdesthes.com

  

  Flag

  Dear madam DufourThe package arrives today end of the day - the warehouse experienced a delay regarding your package and we are sorry about this - as an apology I credited your customer account of 10. I hope you will enjoy the teas best regards claire

• 5 / 5

  

  Edit Flag

  Excellent products and customer service

  Review of 2/19/21, following an experience of 5/13/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I’ve been buying tea from Palais des Thés in France NYC and now online for years It’s the best. Period.

  Review of 2/19/21, following an experience of 5/15/19 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  The tea is great. Blue of London is probably the best Earl Gray I've ever had. Customer service is terrible though. I didn't receive some tea sachets I had ordered sent a couple emails asking what happened. Both were ignored.

  Review of 2/19/21, following an experience of 6/5/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent

  Review of 2/19/21, following an experience of 5/13/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Amazing tea amazing service as always.

  Review of 2/19/21, following an experience of 6/5/19 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  I don’t want to give four stars The tea is great ... WHEN the item you want is available. Also it’s a cranky website difficult to search. I love this tea and want it to be easier to get

  Review of 2/19/21, following an experience of 6/6/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Love the teas (black and green) and they are delivered very quickly

  Review of 2/19/21, following an experience of 5/24/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great rea great packaging

  Review of 2/19/21, following an experience of 5/17/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Lovely tasting teas and good prices. Greatly appreciate the free shipping on my order.

  Review of 2/19/21, following an experience of 5/13/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Ordered and received within 5 days and no shipping charge. The samples were excellent.

  Review of 2/19/21, following an experience of 5/25/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Love the tea from Palais des Thes I have bought tea from here for years Online shopping is easy and fast

  Review of 2/19/21, following an experience of 5/16/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The website is easy to navigate and very user friendly with excellent descriptions of the products. There's a range of teas available at a number of price ranges and the product has been routinely high quality for my personal purchases which is why I am a return customer. The samples included with each order are a lovely surprise as well. Very pleased with everything we've received so far.

  Review of 2/19/21, following an experience of 4/27/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  High quality teas. Arrived in time and complete. Well packed.

  Review of 2/19/21, following an experience of 4/25/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  i love everything about Palais des Thes keep it up guys you have yourself a loyal customer

  Review of 2/19/21, following an experience of 4/29/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I would like to chose my own free sample flavors. Tea is very very tasty.

  Review of 2/19/21, following an experience of 5/3/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I was very happy to be able to find these wonderful teas even here in the States. I have just moved back to New York after having lived in France where I bought first time your teas in Nimes wonderful experience and then ordered the in France even a teapot.So I will continue here with your prompt delivery what could be better. The website is excellent even here.

  Review of 2/19/21, following an experience of 5/12/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Five stars all around

  Review of 2/19/21, following an experience of 5/6/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Found this wonderful tea at a restaurant and ordered for home.

  Review of 2/19/21, following an experience of 4/27/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Palais de this provides beautifully elegant high quality superior teas with exceptional customer service. I highly recommend them and if you would like a suggestion try the Thes de Hammam it is unbelievably good

  Review of 2/19/21, following an experience of 5/6/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great tea great customer service. What else is there

  Review of 2/19/21, following an experience of 5/9/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great products and they arrive in a timely manner. My husband takes a bag to work every day and occasionally has one at home as well. We will order more when his supply runs low.

  Review of 2/19/21, following an experience of 5/2/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Quality teas packaged safely fast delivery.

  Review of 2/19/21, following an experience of 4/25/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Delivery is fast and tea selection is great

  Review of 2/19/21, following an experience of 4/25/19 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Poor customer service.

  Review of 2/19/21, following an experience of 4/24/19 by A A. *

  *Pseudonymized data at the request of the author

  Answer by palaisdesthes.com

  

  Flag

  Dear madam Bodelle Is there an issue with your order I can help you with? I did not see any email from you - did you have a problem with the teas? Many thanks in advanceBest regardsClaire

• 5 / 5

  

  Edit Flag

  I love the The des Amants"" tea

  Review of 2/19/21, following an experience of 4/24/19 by A A. *

  *Pseudonymized data at the request of the author

  Answer by palaisdesthes.com

  

  Flag

  and the delivery was very quick. It is nice that the company includes a few samples. I discovered that the ""Gout Russe 7 agrumes"" is delicious

• 3 / 5

  

  Edit Flag

  Sent the wrong merchandise.

  Review of 2/19/21, following an experience of 4/24/19 by A A. *

  *Pseudonymized data at the request of the author

  Answer by palaisdesthes.com

  

  Flag

  Dear madam I am sorry again about the inconvenience - the warehouse shipped the product yesterday and I credited your customer account of 6.90 for next free shipping as an apologyBest regardsClaire

Reviews displayed in chronological order