Customer reviews
-
Edit Flag
The tea infuser I purchased is plastic which wasn't indicated in the description. I have written two emails to customer service last week and left a voice message today and have not received any responses.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Unbelievably fast shipping and the highest quality teas I've ever had
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Product And service excellent
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Great teas and great service. The selection though is diminishing and many of my favourites are no longer available.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Love the teas. Great service.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Delicious lovely teas Thank you
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Top notch goods fast delivery
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Online ordering is easy and reliable. Products arrive in excellent condition.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Super product . I like the size of the product envelop . The leaves size and theAroma were perfect as expected . I will come back to this site
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Deliveries were fast and correct
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
You sent me tea leaves instead of the tea bags I ordered. I tried calling your office in NY and couldn't reach anyone. I sent the tea back with a note hoping you'd exchange the tea leaves for tea bags. In the end I ordered the tea on Amazon
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
The teas a excellent fresh and flavorful. The customer service is almost abysmal. Sometimes the website for ordering is not user friendly so a telephone call is required. A human doesn't answer the phone making it necessary to leave a return call message which sometimes never happens. I am still waiting for a call with the mailing address to return tea sent in error.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Love Palais de Thes
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
I've tried several different chocolate Rooibos teas and this is the best
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Love love love this tea
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Beyond the fact that I was thrilled to get my favorite tea found after receiving a gift from France I was impressed with how nicely the teas were packed. They came neatly wrapped in tissue paper inside another tissue. A welcome touch in the world of cardboard box delivery.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Great.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
I’ve been buying from this company for years. I miss their local store in NYC but online ordering has been satisfactory ever since the store closed.The best experience with this order. Fastest delivery ever. Thank you.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
We love the Earl Grey teas and the new Hanging garden"" which we mix with the other teas. I used to buy ""White Earl Grey"" from Teawana
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
Answer by palaisdesthes.comFlagbut they are closed now. Is it possible to get the White Earl Grey from Palais des The?? I can not find it anywhere else. It is delicious ""
-
Edit Flag
I have written you an email concerning my order that was not delivered. This was the problem of Fed Ex who has tried to locate the package. However I have called and emailed your company and no response. You have great teas but there is no communication with your company I am loosing my patience. Please look for my email as I was unable to speak to anyone on the phone
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Always THE best tea from a great company. Merci
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Love this shop Their teas are of the highest quality and sooo tasty. Once they made a mistake that was quickly and nicely resolved. Highly recommend this shop
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Great
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
I LOVE this brand of tea was happier when they had a brick and mortar in Town but won’t sacrifice my drinking their tea because of it. Hands down best tea best on time delivery and all around best everything-this tea
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
This is my favorite tea company. The quality and customer service is excellent
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Excellent tea and service
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
I would give this company a ZERO if I could 2 wks to receive my order Fedex. When I received my order it was WRONG Only received half of the items I called customer service NO ONE answered any time of day or any extensions. Emails say they will respond in 2-3 days What kind of service is this in this day & age.This is unforgivable. Products are good but I will order from others
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Great product
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Fast delivery
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
The best tea. We love Tropical Garden.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Best tea ever.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Excellent. Product the best
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Great quality tea
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Great shop
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Website could be easier to use but shipment is quick.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
I enjoy your tea all the time. They are quite gentle to my body.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Great
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Never received my order. I had to ask twice for status. Today received one apologetic but cryptic email and a second that won’t load. I still don’t know when my package is coming what is coming or what I am being refunded.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
Answer by palaisdesthes.comFlagDear madam Case I am sorry for the issue. the package is arrivng today (FEDEX: 788516704450). Your customer account was credited with $15 as an apology. I hope you will enjoy the teas. Best regards Claire
-
Edit Flag
This tea is SO SMOOTH Some of the best tea we have ever had
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
The most delicious teas very easy to buy
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Excellent tea
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
beautiful aromatic and tasting tea
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Excellent products and excellent support (I had an issue and was promptly assisted and everything was made wonderful). I'm very happy with my experience with Palais des Thes and will be happy to shop with them in the future.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
This is my favorite tea and the delivery was super quick.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Tea very good.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Excellent quality tea. I have been a big fan since my expat experience a decade ago in France. Although your New York shop closed down due to difficulties..... I HIGHLY suggest exploring opening a shop in Greenwich CT. There are a lot of French and Europeans in this area who like me...are big fans of your products and tea in general.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Wonderful tea. Quick delivery.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Love their teas
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
The tea was wonderful.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Good and quick
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Their tea is of excellent taste and quality. It was easy to order and I was very surprised at how quickly my order arrived. Excellent company
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
No problems prompt reply to a customer service inquiry.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Excellent
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Very good tea delivered very quickly and packaged very well
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
My husband and I first had your tea in England. We enjoyed it so much we ordered some when we got home. I recently sent some to a friend for her birthday and she was excited to try it. Thanks for offering great tea
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Palais des Thes tea is so above all others and so is their service and delivery.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Delicious teas. Pretty packaging. Easy to navigate website. Fast shipping. Great service overall.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Love your products
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
The order came in a good condition. However 1 sample out of 2 samples was exactly the same tea which I purchased. This does not make sense. I wish you could have sent me another variety of the sample teas so that I can try it.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Great company to deal with. Love the tea
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
I am to the point in my tea drinking that I want o find luscious examples of various tea possibilities. The brands I can get around town don’t thrill me any longer. Palais des Thes is a wonderful find.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
excellent
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Excellent tea quality
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
The tea arrived in good condition and the products are top notch quality
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
very delicate scent trés bon thés.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
I'm still waiting to hear from customer service. I called Friday June 21st around 430 pm to let your customer service rep know I have not received my order. She explained she would contact fed ex because it showed the tea was delivered on Tuesday June 17th.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
great teas and service
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
I live in Canada. The delivery is very fast and of course the tea is fantastic.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
The best tea I've ever tried And delivered always on time
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Thank you for excellent service
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
You sent me the wrong tea. Still trying to contact you.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Excellent
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Thank you for overall excellence--product service delivery....I can't get the variety of green/black/herbal teas locally and this is much appreciated
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
I didn't received my tea.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
Answer by palaisdesthes.comFlagDear madam DufourThe package arrives today end of the day - the warehouse experienced a delay regarding your package and we are sorry about this - as an apology I credited your customer account of 10. I hope you will enjoy the teas best regards claire
-
Edit Flag
Excellent products and customer service
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
I’ve been buying tea from Palais des Thés in France NYC and now online for years It’s the best. Period.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
The tea is great. Blue of London is probably the best Earl Gray I've ever had. Customer service is terrible though. I didn't receive some tea sachets I had ordered sent a couple emails asking what happened. Both were ignored.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Excellent
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Amazing tea amazing service as always.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
I don’t want to give four stars The tea is great ... WHEN the item you want is available. Also it’s a cranky website difficult to search. I love this tea and want it to be easier to get
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Love the teas (black and green) and they are delivered very quickly
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Great rea great packaging
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Lovely tasting teas and good prices. Greatly appreciate the free shipping on my order.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Ordered and received within 5 days and no shipping charge. The samples were excellent.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Love the tea from Palais des Thes I have bought tea from here for years Online shopping is easy and fast
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
The website is easy to navigate and very user friendly with excellent descriptions of the products. There's a range of teas available at a number of price ranges and the product has been routinely high quality for my personal purchases which is why I am a return customer. The samples included with each order are a lovely surprise as well. Very pleased with everything we've received so far.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
High quality teas. Arrived in time and complete. Well packed.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
i love everything about Palais des Thes keep it up guys you have yourself a loyal customer
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
I would like to chose my own free sample flavors. Tea is very very tasty.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
I was very happy to be able to find these wonderful teas even here in the States. I have just moved back to New York after having lived in France where I bought first time your teas in Nimes wonderful experience and then ordered the in France even a teapot.So I will continue here with your prompt delivery what could be better. The website is excellent even here.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Five stars all around
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Found this wonderful tea at a restaurant and ordered for home.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Palais de this provides beautifully elegant high quality superior teas with exceptional customer service. I highly recommend them and if you would like a suggestion try the Thes de Hammam it is unbelievably good
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Great tea great customer service. What else is there
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Great products and they arrive in a timely manner. My husband takes a bag to work every day and occasionally has one at home as well. We will order more when his supply runs low.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Quality teas packaged safely fast delivery.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Delivery is fast and tea selection is great
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Poor customer service.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
Answer by palaisdesthes.comFlagDear madam Bodelle Is there an issue with your order I can help you with? I did not see any email from you - did you have a problem with the teas? Many thanks in advanceBest regardsClaire
-
Edit Flag
I love the The des Amants"" tea
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
Answer by palaisdesthes.comFlagand the delivery was very quick. It is nice that the company includes a few samples. I discovered that the ""Gout Russe 7 agrumes"" is delicious
-
Edit Flag
Sent the wrong merchandise.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
Answer by palaisdesthes.comFlagDear madam I am sorry again about the inconvenience - the warehouse shipped the product yesterday and I credited your customer account of 6.90 for next free shipping as an apologyBest regardsClaire
Reviews displayed in chronological order