Customer reviews for palaisdesthes.com

Customer reviews

• 5 / 5

  

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  The white "" tea I ordered is terrible

  Review of 2/19/21, following an experience of 12/25/19 by A A. *

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  Answer by palaisdesthes.com

  

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  tastes like hey. Can I get the money back for that tea?""

• 5 / 5

  

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  Quick delivery and high quality products.

  Review of 2/19/21, following an experience of 12/28/19 by A A. *

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• 5 / 5

  

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  I first tried your tea in Israel when I returned to the US I immediately ordered some

  Review of 2/19/21, following an experience of 12/21/19 by A A. *

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• 5 / 5

  

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  Fast shipping

  Review of 2/19/21, following an experience of 12/24/19 by A A. *

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• 5 / 5

  

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  Delivery quicker than expected

  Review of 2/19/21, following an experience of 12/28/19 by A A. *

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• 5 / 5

  

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  Fantastic tea incredible variety.

  Review of 2/19/21, following an experience of 12/6/19 by A A. *

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• 1 / 5

  

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  The order never arrived and I cannot reach anyone to find out what hsppened

  Review of 2/19/21, following an experience of 12/5/19 by A A. *

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• 5 / 5

  

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  I love Blue of London"" which has floral scent with strong bergamot taste.

  Review of 2/19/21, following an experience of 12/7/19 by A A. *

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• 1 / 5

  

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  I have no idea what is happening with my order - I never got a shipping confirmation and despite emailing customer service several times I have yet to receive a response or any information whatsoever. I’ll never order from them again

  Review of 2/19/21, following an experience of 12/12/19 by A A. *

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• 5 / 5

  

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  Where has your tea been all my life ??? Truly exquisite Thank you.

  Review of 2/19/21, following an experience of 12/4/19 by A A. *

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• 2 / 5

  

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  You charge the credit card when you receive the order but ship 10 days later

  Review of 2/19/21, following an experience of 12/8/19 by A A. *

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• 5 / 5

  

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  These are the best teas quality and taste wise Great packaging feels luxury.

  Review of 2/19/21, following an experience of 12/10/19 by A A. *

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• 1 / 5

  

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  I don’t even have my items yet and don’t have any updates or notifications on my order beyond my order being placed which is very frustrating. I’m not sure why I’m even getting this survey right now.

  Review of 2/19/21, following an experience of 12/8/19 by A A. *

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• 5 / 5

  

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  The tea itself is the gold standard. I love the attention to detail and the way everything is carefully wrapped. It brings comfort to my busy life.

  Review of 2/19/21, following an experience of 12/8/19 by A A. *

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• 4 / 5

  

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  Honestly as great as the actual tea is the website is equally bad. The site kept changing languages on me removing the items I had searched for not responding etc. It was a very 'pre-Amazon' experience and joked to my wife that the entire experience set e-commerce back at least 15 years. On the other hand the tea itself is incredibly good. Tropical Garden is the best I've ever had.

  Review of 2/19/21, following an experience of 12/10/19 by A A. *

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• 5 / 5

  

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  I love the teas from Palais des Thes.

  Review of 2/19/21, following an experience of 12/6/19 by A A. *

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• 5 / 5

  

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  The only problem was the package was sealed so tight I couldn’t open it even with a knife. My husband had to do it and I’m not particularly weak. Love love love these teas and wish they still had store locations in Town. Oh well.

  Review of 2/19/21, following an experience of 12/6/19 by A A. *

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• 5 / 5

  

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  Love this tea Great quality

  Review of 2/19/21, following an experience of 12/12/19 by A A. *

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• 5 / 5

  

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  Beautiful tea by beautiful people.

  Review of 2/19/21, following an experience of 12/7/19 by A A. *

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• 5 / 5

  

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  I am very embarrassed that I do not recall the Most Lovely Woman who helped me. I made 2 small orders . I sent an email because I had trouble having the very kind discount offer apply. She called me quickly to not only explain it was because the first order did not meet the requirements but she then combined the orders gave me the discount as well as free shipping.I was incredible

  Review of 2/19/21, following an experience of 12/7/19 by A A. *

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• 5 / 5

  

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  Great product great service

  Review of 2/19/21, following an experience of 12/7/19 by A A. *

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• 4 / 5

  

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  I called several times to check on my order and could not get anyone in customer service

  Review of 2/19/21, following an experience of 12/9/19 by A A. *

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• 5 / 5

  

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  Everything tastes amazing and service always prompt

  Review of 2/19/21, following an experience of 12/12/19 by A A. *

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• 5 / 5

  

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  Best tea in the world

  Review of 2/19/21, following an experience of 12/6/19 by A A. *

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• 1 / 5

  

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  I ordered my tea over 2 weeks ago. I have not received any communication about when my tea will be delivered. I called the NY number and nothing Not a word I cannot get in contact with anyone. It's unfortunate because I love their tea.

  Review of 2/19/21, following an experience of 12/7/19 by A A. *

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• 5 / 5

  

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  They never sent an email saying when it would be shipped but it arrived within a week including a holiday so I’m not mad

  Review of 2/19/21, following an experience of 12/7/19 by A A. *

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• 5 / 5

  

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  Love the products

  Review of 2/19/21, following an experience of 11/25/19 by A A. *

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• 5 / 5

  

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  Exceptional teas.

  Review of 2/19/21, following an experience of 11/24/19 by A A. *

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• 1 / 5

  

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  Ordered 10 days ago and haven't received an update nor has my order shipped yet.

  Review of 2/19/21, following an experience of 12/4/19 by A A. *

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• 5 / 5

  

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  Love these teas

  Review of 2/19/21, following an experience of 12/1/19 by A A. *

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• 5 / 5

  

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  You tea is always fabulous. That one is easy But I want to commend Charlotte a customer service woman who was of enormous help to me My order was complicated and she worked very hard to complete my order I even received a phone call from her twice which I did not ask for....and several follow up emails...to make sure my order was complete. Charlotte was amazing. Thank you

  Review of 2/19/21, following an experience of 11/25/19 by A A. *

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• 5 / 5

  

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  Delivery take a little longer than most but the product is excellent.Thank you

  Review of 2/19/21, following an experience of 11/22/19 by A A. *

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• 5 / 5

  

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  I ordered Thes de Hammam loose tea two glorious advent calendars and the de Merveilleux (loose tea) tin.Everything arrived very quickly and well packaged.The tea is simply exquisite. The quality scent and taste of all of the selections are captivating.My favorite of all is the de hammam it is one of the most lovely teas that I have ever tasted. I promise you will enjoy

  Review of 2/19/21, following an experience of 11/22/19 by A A. *

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• 5 / 5

  

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  LOVE YOUR TEA

  Review of 2/19/21, following an experience of 11/21/19 by A A. *

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• 4 / 5

  

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  not as good as I had expected. not much flavor

  Review of 2/19/21, following an experience of 11/26/19 by A A. *

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• 5 / 5

  

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  The almond greed tea is splendid

  Review of 2/19/21, following an experience of 11/30/19 by A A. *

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• 1 / 5

  

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  I don't receive anything. Why is so long????

  Review of 2/19/21, following an experience of 12/3/19 by A A. *

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• 5 / 5

  

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  Shipping was overpriced.

  Review of 2/19/21, following an experience of 11/21/19 by A A. *

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• 5 / 5

  

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  Great tea fast shipping

  Review of 2/19/21, following an experience of 12/1/19 by A A. *

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• 3 / 5

  

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  The tea bags sachets are nice looking but they leave little pieces of string in your cup. I ordered last year and it was the same thing. I was hoping it was just a fluke but unfortunately I found the same thing with all of the tea bags I ordered. The actual tea is great but hard to enjoy when you are searching for floating bits of the string in your drink. If you order only buy the bulk tea.

  Review of 2/19/21, following an experience of 11/23/19 by A A. *

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• 5 / 5

  

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  everything was perfect.

  Review of 2/19/21, following an experience of 11/26/19 by A A. *

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• 5 / 5

  

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  Great

  Review of 2/19/21, following an experience of 11/29/19 by A A. *

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• 5 / 5

  

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  Love these teas

  Review of 2/19/21, following an experience of 11/24/19 by A A. *

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• 5 / 5

  

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  Best tea I've ever had.

  Review of 2/19/21, following an experience of 11/22/19 by A A. *

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• 5 / 5

  

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  Love this tea

  Review of 2/19/21, following an experience of 11/28/19 by A A. *

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• 5 / 5

  

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  Your company is great they delivered on time the package and the tea is delicious. Very pleased.

  Review of 2/19/21, following an experience of 12/4/19 by A A. *

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• 5 / 5

  

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  Excellent tea good customer service.

  Review of 2/19/21, following an experience of 11/30/19 by A A. *

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• 5 / 5

  

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  I ordered tea this summer and was sent loose tea instead of tea bags. I contacted customer service and sent back the order with the wrong item. I never received my correct order and just decided to give up. Most recently I ordered my tea on your website and did receive the correct order very promptly. So except for my unfortunate experience this summer I am happy with the customer service.

  Review of 2/19/21, following an experience of 11/18/19 by A A. *

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• 5 / 5

  

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  Very Happy with the experience of doing business with this company. My husband enjoys his tea Have to carry some of his teabags with me when we dine out

  Review of 2/19/21, following an experience of 11/16/19 by A A. *

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• 5 / 5

  

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  did not had the customer services on line so do not know

  Review of 2/19/21, following an experience of 11/2/19 by A A. *

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• 5 / 5

  

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  Great tea

  Review of 2/19/21, following an experience of 11/15/19 by A A. *

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• 4 / 5

  

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  US selection lacking cannot order from UK site if located in US

  Review of 2/19/21, following an experience of 11/8/19 by A A. *

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• 5 / 5

  

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  Love my Palais teas

  Review of 2/19/21, following an experience of 11/17/19 by A A. *

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• 5 / 5

  

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  Excellent tea

  Review of 2/19/21, following an experience of 11/13/19 by A A. *

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• 5 / 5

  

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  Wonderful teas as always and shipping is always quick.

  Review of 2/19/21, following an experience of 11/2/19 by A A. *

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• 5 / 5

  

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  Excellent all the way around

  Review of 2/19/21, following an experience of 11/8/19 by A A. *

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• 5 / 5

  

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  All perfect

  Review of 2/19/21, following an experience of 11/2/19 by A A. *

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• 5 / 5

  

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  Since I discovered this tea two years ago it's the only one I'm willing to drink.

  Review of 2/19/21, following an experience of 11/10/19 by A A. *

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• 2 / 5

  

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  My tea can is scratched and a bit dented I wanted to try the loose tea before buy more to gift during the holidays.I contacted the Co-Founder/CEO who I met at the Bernardaud NYC event last month I have not received a reply. I will assume her office has not replied on her behalf I will not be purchasing anymore until the problem is addressed.

  Review of 2/19/21, following an experience of 11/4/19 by A A. *

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• 5 / 5

  

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  I am quite impressed and satisfied with the ordering and shipping. Before I knew I could order Palais des thés' teas from United States I had to wait until I could go to France...Merci.

  Review of 2/19/21, following an experience of 11/15/19 by A A. *

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• 5 / 5

  

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  Palais des thes carries the best & purest teas and I’ve tried many of the best brands.

  Review of 2/19/21, following an experience of 11/18/19 by A A. *

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• 5 / 5

  

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  Great experience

  Review of 2/19/21, following an experience of 11/5/19 by A A. *

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• 5 / 5

  

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  Their teas hav great flavor and they always come up with new and delightful ones

  Review of 2/19/21, following an experience of 11/10/19 by A A. *

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• 5 / 5

  

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  Love your teas.

  Review of 2/19/21, following an experience of 11/2/19 by A A. *

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• 5 / 5

  

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  The teas I have tried so far have been great and my order arrived quickly.

  Review of 2/19/21, following an experience of 11/7/19 by A A. *

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• 5 / 5

  

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  Great customer support terrific tea

  Review of 2/19/21, following an experience of 11/18/19 by A A. *

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• 5 / 5

  

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  Quick delivery and wonderful teas. First bought in Luxembourg now very happy to be able to order in the States.

  Review of 2/19/21, following an experience of 11/4/19 by A A. *

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• 5 / 5

  

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  Received order in less than a week not to mention how amazing the tea is.

  Review of 2/19/21, following an experience of 11/15/19 by A A. *

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• 5 / 5

  

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  Palais des Thés not only has excellent teas but also professional polite and caring service attitudes. They have my HIGHEST recommendation From a well-satisfied customer -)

  Review of 2/19/21, following an experience of 11/6/19 by A A. *

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• 2 / 5

  

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  My order came in partially damaged due to poor packing and partially incorrect. I emailed the company right away but have received no response as of yet to resolve issues with my order.

  Review of 2/19/21, following an experience of 10/6/19 by A A. *

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• 5 / 5

  

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  Been loyal pleased and impressed since discovering PdT in 2005 during my years living in France to being back in the States. So glad they are available in US Thank you

  Review of 2/19/21, following an experience of 10/14/19 by A A. *

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• 3 / 5

  

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  One of the teas opened during delivery and spilled all over in the box. I think it was defective packaging maybe because it wasn't sealed at the top like the others. I just put the tea back in the container and it was fine just wanted to notify the company for future customers.

  Review of 2/19/21, following an experience of 10/8/19 by A A. *

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• 5 / 5

  

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  Palais de The is my go to for tea. I have had others but always come back. Delivery is fast ordering is easy and the tea is far superior to any I have tried.

  Review of 2/19/21, following an experience of 10/1/19 by A A. *

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• 5 / 5

  

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  Delivery was very fast

  Review of 2/19/21, following an experience of 10/25/19 by A A. *

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• 5 / 5

  

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  Thank you for the free samples. The tea smells so fresh

  Review of 2/19/21, following an experience of 10/10/19 by A A. *

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• 5 / 5

  

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  The teas are so delicious.

  Review of 2/19/21, following an experience of 10/27/19 by A A. *

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• 5 / 5

  

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  Delicious tea always delivered on time

  Review of 2/19/21, following an experience of 9/30/19 by A A. *

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• 5 / 5

  

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  The delivery was extremely fast. I was so happy that you carry my favorite tea. The only down side is that it costs so much more than in France.

  Review of 2/19/21, following an experience of 10/30/19 by A A. *

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• 5 / 5

  

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  Amazing tea and fast shipping.

  Review of 2/19/21, following an experience of 10/29/19 by A A. *

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• 5 / 5

  

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  I love these teas. So glad to be able to order them in the States again

  Review of 2/19/21, following an experience of 10/26/19 by A A. *

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• 4 / 5

  

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  Les thés sont d'excellente qualité dommage i l y a trop de produits out of stock lors des commandes avec Palais des thés US.Je rapporte donc de plus en plus souvent du thé lors de mes passages en boutique à Paris

  Review of 2/19/21, following an experience of 10/3/19 by A A. *

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• 5 / 5

  

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  Staff on phone friendly engaging

  Review of 2/19/21, following an experience of 10/22/19 by A A. *

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• 5 / 5

  

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  Excellent tea

  Review of 2/19/21, following an experience of 10/22/19 by A A. *

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• 1 / 5

  

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  This experience with Palais des Thes was a big disappointment. I have not received the tea I bought the company sent me another flavor and I have already sent 2 emails to the address info@us.palaisdesthes.com and I have not received any feedback from the office.Bad service wrong twice the first to send me the wrong tea and the second not to respond to my emails.I do not recommend this compa

  Review of 2/19/21, following an experience of 11/2/19 by A A. *

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• 2 / 5

  

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  There are often problems receiving order to Canada. I have just been charged for my order and have still not received. Have called and left message with customer service three times so far and no one has called back Very bad service.

  Review of 2/19/21, following an experience of 10/3/19 by A A. *

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• 4 / 5

  

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  Excellent tea

  Review of 2/19/21, following an experience of 10/28/19 by A A. *

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• 5 / 5

  

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  Excellent tea. Excellent service.

  Review of 2/19/21, following an experience of 10/28/19 by A A. *

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• 5 / 5

  

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  Products are wonderful

  Review of 2/19/21, following an experience of 10/31/19 by A A. *

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• 5 / 5

  

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  Best tea service i’ve Found. Have been ordering tea from them for several years and never had less than 5 Service.

  Review of 2/19/21, following an experience of 9/7/19 by A A. *

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• 5 / 5

  

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  Speedy service. Website could use some adjustments.............long delays to load the page...............

  Review of 2/19/21, following an experience of 8/29/19 by A A. *

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• 5 / 5

  

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  Very good tea fast delivery

  Review of 2/19/21, following an experience of 8/27/19 by A A. *

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• 5 / 5

  

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  Thank you. Appreciated the free tea bags

  Review of 2/19/21, following an experience of 9/28/19 by A A. *

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• 5 / 5

  

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  we love palais des thes

  Review of 2/19/21, following an experience of 9/24/19 by A A. *

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• 4 / 5

  

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  Very good products

  Review of 2/19/21, following an experience of 9/19/19 by A A. *

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• 5 / 5

  

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  Excellent quality

  Review of 2/19/21, following an experience of 9/28/19 by A A. *

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• 5 / 5

  

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  You simply have the best Earl Gray in the world

  Review of 2/19/21, following an experience of 9/17/19 by A A. *

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• 4 / 5

  

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  Everything is great except that 20.00 for shipping is outrageous

  Review of 2/19/21, following an experience of 9/11/19 by A A. *

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• 5 / 5

  

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  I love Palau’s des thes

  Review of 2/19/21, following an experience of 9/26/19 by A A. *

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• 5 / 5

  

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  I have nice experience with your company

  Review of 2/19/21, following an experience of 9/5/19 by A A. *

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• 4 / 5

  

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  just a little bit expensive but i love this tea

  Review of 2/19/21, following an experience of 9/28/19 by A A. *

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Reviews displayed in chronological order