Customer reviews for palaisdesthes.com

Customer reviews

• 5 / 5

  

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  easy to browse and order---fast service--happy customer!

  Review of 9/10/22, following an experience of 8/15/22 by A A. *

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• 5 / 5

  

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  All the teas I've ordered over the years have been excellent.

  Review of 9/10/22, following an experience of 8/15/22 by A A. *

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• 5 / 5

  

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  The tea arrived in immaculate condition! The only problem was that I never received an email with tracking information, so when it arrived it was a complete surprise.

  Review of 9/10/22, following an experience of 8/20/22 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for your feedback. We're sorry to hear you did not receive an email to track your order. If ever in the future you should need assistance tracking an order, please email our team at info@us.palaisdesthes.com.

• 5 / 5

  

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  It’s a wonderful tea

  Review of 9/9/22, following an experience of 8/19/22 by A A. *

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• 5 / 5

  

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  Arrive promptly and ease of ordering made this a wonderful experience.

  Review of 9/7/22, following an experience of 8/17/22 by A A. *

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• 5 / 5

  

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  The teas are amazing and arrived quickly. I'm happy to experience a little bit of Paris in the Midwest.

  Review of 9/7/22, following an experience of 8/13/22 by A A. *

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• 5 / 5

  

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  Great selection of some of the finest tea available. Exceptional tea.

  Review of 9/6/22, following an experience of 8/11/22 by A A. *

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• 4 / 5

  

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  The ordering and delivery process was seamless

  Review of 9/6/22, following an experience of 8/16/22 by A A. *

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• 5 / 5

  

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  This was a reorder and I received the tea extremely fast. The shipping was extremely fast.

  Review of 9/6/22, following an experience of 8/16/22 by A A. *

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• 5 / 5

  

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  Very easy to maneuver

  Review of 9/5/22, following an experience of 8/10/22 by A A. *

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• 5 / 5

  

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  Exceptional as always!

  Review of 9/4/22, following an experience of 8/9/22 by A A. *

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• 5 / 5

  

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  Great taste and service overall

  Review of 9/2/22, following an experience of 8/7/22 by A A. *

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• 5 / 5

  

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  The website is easy to navigate, and the order arrived promptly. The teas a very nice and interesting. I recommend it!

  Review of 9/2/22, following an experience of 8/11/22 by A A. *

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• 5 / 5

  

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  Excellent product! Took a while to receive, but worth the wait

  Review of 8/31/22, following an experience of 8/5/22 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for your review. We appreciate your feedback and apologize for any delay you experienced receiving your order. Please don't hesitate to contact our team anytime if you need assistance.

• 5 / 5

  

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  I have always loved this brand. Tracking information up front without having to take additional steps would be appreciated.

  Review of 8/31/22, following an experience of 8/10/22 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for your feedback. We really appreciate it and have passed it on to the appropriate department.

• 5 / 5

  

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  Excellent

  Review of 8/31/22, following an experience of 8/10/22 by A A. *

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• 5 / 5

  

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  It was fine

  Review of 8/31/22, following an experience of 8/10/22 by A A. *

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• 5 / 5

  

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  Palais des Thés offers the most wonderful assortment of teas. The service is helpful and the deliveries are prompt.

  Review of 8/30/22, following an experience of 8/9/22 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review, we really appreciate it!

• 5 / 5

  

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  Unrivaled and exquisite. I cannot be without. One of life's essential pleasures.

  Review of 8/30/22, following an experience of 7/21/22 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much, we are so happy to hear it!

• 5 / 5

  

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  received order in two days, website was easy to navigate

  Review of 8/29/22, following an experience of 8/3/22 by A A. *

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• 5 / 5

  

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  Amazing tea and service

  Review of 8/29/22, following an experience of 8/8/22 by A A. *

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• 5 / 5

  

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  Love the tea!!

  Review of 8/29/22, following an experience of 8/8/22 by A A. *

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• 5 / 5

  

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  High quality, delivered efficiently.

  Review of 8/28/22, following an experience of 8/7/22 by A A. *

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• 5 / 5

  

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  I use Palais des Thes a lot for my teas. Have always had a good experience and they have some very good teas. Feel they are very good quality.

  Review of 8/26/22, following an experience of 8/5/22 by A A. *

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• 5 / 5

  

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  Love the very tea iced. Magical

  Review of 8/26/22, following an experience of 8/4/22 by A A. *

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• 5 / 5

  

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  My favourite teas so glad I can order them 2 B delivered.

  Review of 8/21/22, following an experience of 7/25/22 by A A. *

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• 5 / 5

  

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  The order came fairly fast but I am very disappointed about how it was packed. Every single tin was damaged one even partially opened. It should have been better packed such as more packing around the tins so they are not flying around inside. Not sure I will order again if this is how it’s going to arrive.

  Review of 8/19/22, following an experience of 7/28/22 by A A. *

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  Answer by palaisdesthes.com

  

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  We're so sorry to hear your order arrived damaged. We appreciate your feedback and would love to make this right. A member of our customer service team has reached out to you via email to discuss further.

• 5 / 5

  

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  Wonderful teas, easy ordering, prompt delivery.

  Review of 8/18/22, following an experience of 7/22/22 by A A. *

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• 5 / 5

  

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  The website is self-explanatory and very clear.

  Review of 8/17/22, following an experience of 7/20/22 by A A. *

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• 5 / 5

  

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  Palau’s is consistently one of the most professional vendors with whom I have done business. They have outstanding turnaround and customer service. My order was for my brother in law this time, so I am not in a position to rate the individual products I purchased, but he loves them

  Review of 8/16/22, following an experience of 7/26/22 by A A. *

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• 5 / 5

  

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  Very easy to shop on your site

  Review of 8/15/22, following an experience of 7/19/22 by A A. *

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• 5 / 5

  

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  It was not a problem at all.

  Review of 8/13/22, following an experience of 7/18/22 by A A. *

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• 5 / 5

  

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  The tea is delivered so quickly. I am always impressed with the speed.

  Review of 8/11/22, following an experience of 7/21/22 by A A. *

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  Answer by palaisdesthes.com

  

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  Dear customer, thank you for taking the time to leave us a review. We are doing our best to ensure that you can enjoy your teas as quickly as possible. We remain at your entire disposal, your Customer Service.

• 5 / 5

  

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  excellent

  Review of 8/7/22, following an experience of 7/17/22 by A A. *

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• 5 / 5

  

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  Easy to order from the website..... user friendly! I love your tea!

  Review of 8/7/22, following an experience of 7/17/22 by A A. *

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• 5 / 5

  

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  great product and very quick delivery. Highly recommend!

  Review of 8/6/22, following an experience of 7/16/22 by A A. *

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• 5 / 5

  

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  Very easy and only took 3day to received

  Review of 8/6/22, following an experience of 7/16/22 by A A. *

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• 5 / 5

  

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  Fast delivery and really good products!

  Review of 8/5/22, following an experience of 7/15/22 by A A. *

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• 5 / 5

  

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  good

  Review of 8/5/22, following an experience of 7/15/22 by A A. *

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• 5 / 5

  

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  I have had a wonderful time so far, not only shopping on the Palais des Thes website but also learning from the great resources found on their website, newsletter and books. I am now considering challenging myself to becoming a tea sommelier.

  Review of 8/3/22, following an experience of 6/27/22 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review! We're so glad to hear that you're enjoying discovering more about tea. Please don't hesitate to contact us if you ever have any questions. Kind regards, The Palais des Thés Customer Service Team

• 5 / 5

  

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  Browsing is efficient and easy. Delivery was super fast (2days) although i never received any order receipt and/or shipping notification!

  Review of 8/2/22, following an experience of 7/5/22 by A A. *

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• 4 / 5

  

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  The teas I ordered are very good. I am a fan of Earl Grey and just love The des Lords. To me it’s the perfect balance between high quality black tea and bergamot.

  Review of 7/31/22, following an experience of 7/3/22 by A A. *

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• 5 / 5

  

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  Very happy with the tea, ability to order it and the delivery of it. Have confidence the when I order the tea, it will be delivered in a few days in good condition.

  Review of 7/30/22, following an experience of 7/2/22 by A A. *

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• 5 / 5

  

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  These good quality teas, but none of them have the robust tea flavor I want in the morning. I do appreciate the variety and the tins are lovely.

  Review of 7/30/22, following an experience of 7/2/22 by A A. *

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• 5 / 5

  

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  great variety of flavored teas. I ordered some iced teas and some regular (hot) teas. All arrived quick. I am very satisfied my purchase

  Review of 7/30/22, following an experience of 7/4/22 by A A. *

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• 5 / 5

  

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  Shipped quickly. A few small samples, which is how I got to try this one. Beautifully packaged tea.

  Review of 7/30/22, following an experience of 7/3/22 by A A. *

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• 5 / 5

  

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  Ordering was easy and delivery very prompt.

  Review of 7/30/22, following an experience of 6/26/22 by A A. *

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• 5 / 5

  

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  The website is easy to navigate. It can sort the tea into different categories and easy to find.

  Review of 7/30/22, following an experience of 7/2/22 by A A. *

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• 5 / 5

  

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  Excellent service and products.

  Review of 7/30/22, following an experience of 6/26/22 by A A. *

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• 5 / 5

  

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  Teas are all delicious! I try a new type each order. Website works well and includes very helpful product descriptions.

  Review of 7/30/22, following an experience of 7/3/22 by A A. *

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• 5 / 5

  

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  I feel confident that when I place an order, my teas and products will always be exceptional.

  Review of 7/30/22, following an experience of 7/3/22 by A A. *

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• 5 / 5

  

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  A very good selection of high quality teas (especially black teas), with a fast delivery.

  Review of 7/30/22, following an experience of 7/3/22 by A A. *

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• 5 / 5

  

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  Excellent

  Review of 7/30/22, following an experience of 7/5/22 by A A. *

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• 5 / 5

  

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  Great store, great teas!

  Review of 7/30/22, following an experience of 7/5/22 by A A. *

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• 1 / 5

  

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  The teas do not taste good at all. I had one if your products at one of our local coffee shops and it tasted different than what I ordered, even though it is the same flavor!

  Review of 7/30/22, following an experience of 6/25/22 by A A. *

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  Answer by palaisdesthes.com

  

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  We're very sorry to hear you did not enjoy the teas. Our team has reached out to you to discuss further. We thank you for taking the time to leave a review. Kind regards, The Palais des Thés Team

• 5 / 5

  

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  This is Delicious !!! As is all of the Tea from Palais des Thes!!!

  Review of 7/30/22, following an experience of 7/2/22 by A A. *

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• 5 / 5

  

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  The order experience was easy and there was a wide selection of excellent teas. The packaging was perfect and my order arrived very quickly and in perfect shape. This was my first order and I will be a repeat customer.

  Review of 7/30/22, following an experience of 7/6/22 by A A. *

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• 5 / 5

  

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  Easy to order, fast shipping and everything arrived perfectly! I am so happy with it!🙌🏼

  Review of 7/30/22, following an experience of 7/2/22 by A A. *

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• 5 / 5

  

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  Very quick shipping, I received the order the next day!

  Review of 7/30/22, following an experience of 6/20/22 by A A. *

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• 5 / 5

  

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  Delicious tea!

  Review of 7/30/22, following an experience of 6/25/22 by A A. *

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• 5 / 5

  

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  Discovered this place through Food52, but didn't want to order the variety pack they offered so instead bought a few teas directly through the site. I loved the variety of teas offered and had a hard time narrowing it down. Overall a smooth experience and fairly priced for high quality loose leaf tea. I will likely be ordering here again. The website feels a little out dated and clunky, but worked well enough to find what I was looking for!

  Review of 7/30/22, following an experience of 6/14/22 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for your feedback, we really appreciate it. We're happy to hear you enjoyed the teas. We're always available if you have any questions or need any assistance in the future! Kind regards, The Palais des Thés Customer Service Team

• 4 / 5

  

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  Could be a little faster

  Review of 7/15/22, following an experience of 6/24/22 by A A. *

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• 5 / 5

  

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  I'm obsessed with this tea brand, especially the monks tea. I found it in a French market in NYC and was delighted by how easy it was to stock up online directly from the source. I shipped some to friends and family as gifts too!

  Review of 7/15/22, following an experience of 6/22/22 by A A. *

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• 5 / 5

  

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  Delivered quickly and perfectly packed.

  Review of 7/14/22, following an experience of 6/18/22 by A A. *

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• 5 / 5

  

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  So easy to order from the US!

  Review of 7/11/22, following an experience of 6/15/22 by A A. *

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• 5 / 5

  

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  The package came in 1 business day and I love the quality of the tea and the samplers.

  Review of 7/11/22, following an experience of 6/19/22 by A A. *

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• 5 / 5

  

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  Wonderful, unique teas, Great service

  Review of 7/9/22, following an experience of 6/17/22 by A A. *

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• 5 / 5

  

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  I’m a longtime client, the products are amazing and the service impeccable!

  Review of 7/8/22, following an experience of 6/16/22 by A A. *

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• 5 / 5

  

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  I was amazed at how quickly it arrived! Lovely packaging and a few samples of new teas for me to try. It was perfect experience, thank you!

  Review of 7/7/22, following an experience of 6/15/22 by A A. *

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• 5 / 5

  

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  Loved the tea samples and quicker than expected shipping.

  Review of 7/6/22, following an experience of 6/15/22 by A A. *

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• 5 / 5

  

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  Love your teas, your site and any representative I have ever dealt with.

  Review of 7/5/22, following an experience of 6/2/22 by A A. *

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• 5 / 5

  

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  I got everything in a timely manner and as always, super happy with the products! I always recommend to tea-drinker friends. I just wish you still had your NYC retail store open. That's how I discovered you years ago.

  Review of 7/5/22, following an experience of 6/2/22 by A A. *

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• 5 / 5

  

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  Faster. Thank you!

  Review of 7/5/22, following an experience of 6/2/22 by A A. *

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• 5 / 5

  

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  Easy access… quicker delivery than expected… loved the free samples - good touch…and very good tea❤️😁❤️

  Review of 7/5/22, following an experience of 5/26/22 by A A. *

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• 5 / 5

  

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  I love this tea. Just love it. The descriptions and photos give an accurate portrayal of what the tea looks/smells and experience is like while drinking it.

  Review of 7/5/22, following an experience of 5/30/22 by A A. *

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• 5 / 5

  

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  Love this store

  Review of 7/5/22, following an experience of 6/2/22 by A A. *

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• 5 / 5

  

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  Great quality teas, fast delivery, so glad this brand is available in the US

  Review of 7/5/22, following an experience of 5/29/22 by A A. *

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• 5 / 5

  

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  Good all round

  Review of 7/5/22, following an experience of 5/31/22 by A A. *

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• 5 / 5

  

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  This was my first experience on the website, and first order with the company. The website was easy to explore and I wanted to order EVERYTHING! I use the product every day, and it simply makes me feel happy every day. Thank you

  Review of 7/5/22, following an experience of 6/2/22 by A A. *

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• 5 / 5

  

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  I love the romantic garden tea! I got it in Paris and was so sad to run out. I thought it would be a hassle to ship more but it came within a few days!

  Review of 7/5/22, following an experience of 5/30/22 by A A. *

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• 5 / 5

  

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  A rich dark tea that is smooth and not bitter.

  Review of 7/5/22, following an experience of 6/5/22 by A A. *

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• 5 / 5

  

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  I was not successful searching for whole leaf bancha tea. Not until my second search did find Palais des Thes.

  Review of 7/5/22, following an experience of 5/30/22 by A A. *

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• 5 / 5

  

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  very easy to surf on it

  Review of 7/5/22, following an experience of 5/26/22 by A A. *

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• 5 / 5

  

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  I am very satisfied with my order.

  Review of 7/5/22, following an experience of 6/2/22 by A A. *

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• 5 / 5

  

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  Teas are delicious and good quality. Shipping is fast and I love to receive the samples, makes me try different things.

  Review of 7/5/22, following an experience of 5/31/22 by A A. *

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• 5 / 5

  

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  Now that I know what to look for it is easy for me to find the organic herbal infusion options online using the filter search option. All of my products were delivered undamaged and quickly so I was very pleased with my order.

  Review of 7/5/22, following an experience of 5/31/22 by A A. *

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• 5 / 5

  

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  I always wanted it sooner, but it arrives in a timely manner.

  Review of 7/5/22, following an experience of 6/6/22 by A A. *

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• 5 / 5

  

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  Very satisfied with all

  Review of 7/5/22, following an experience of 6/3/22 by A A. *

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• 2 / 5

  

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  I placed my order and then it stayed lost in the system for close to a month.

  Review of 7/5/22, following an experience of 5/7/22 by A A. *

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  Answer by palaisdesthes.com

  

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  We're very sorry to hear that you had an issue with your order. It seems you have already been in touch with a customer service team member who assisted in resolving the matter. If there is anything else we can do, please do not hesitate to contact info@us.palaisdesthes.com. Kind regards, Palais des Thés Customer Service

• 5 / 5

  

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  The Palais des Thes website is easy to navigate. My order arrived quickly and well wrapped. I am very much enjoying the two new infusions I received.

  Review of 7/5/22, following an experience of 4/16/22 by A A. *

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• 5 / 5

  

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  It is easy to find what I am looking for using the search option for organic infusion. My products arrived quickly and safely.

  Review of 6/21/22, following an experience of 5/28/22 by A A. *

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• 5 / 5

  

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  Excellent taste

  Review of 6/21/22, following an experience of 5/28/22 by A A. *

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• 5 / 5

  

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  Fantastic

  Review of 6/19/22, following an experience of 5/23/22 by A A. *

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• 5 / 5

  

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  I love getting my teas in bulk bags, and they are always fresh. It's also great to have sample teabags included in each order so I may try new flavors, and possibly discover a favorite to add to my usual choices.

  Review of 6/19/22, following an experience of 5/30/22 by A A. *

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• 5 / 5

  

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  I FOUND YOUR SITE ON THE WEB, PLACED AN ORDER, AND WAS VERY PLEASED. I AM MOST SATISFIED. GOOD LOOKING WEBSITE AND PRODUCT.

  Review of 6/18/22, following an experience of 5/28/22 by A A. *

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• 5 / 5

  

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  Website is thorough great description of the various teas, and they are certainly delicious! The flavors are very well balanced as opposed to one overpowering flavor. Very glad to have found this product!

  Review of 6/17/22, following an experience of 5/26/22 by A A. *

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• 5 / 5

  

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  Delighted all around.

  Review of 6/16/22, following an experience of 5/26/22 by A A. *

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• 5 / 5

  

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  Well packed. Arrived in good condition.

  Review of 6/16/22, following an experience of 5/26/22 by A A. *

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• 5 / 5

  

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  I hate to ‘highly recommend’ because I want to keep this tea all to myself; that’s not fair to tea lovers. It’s super amazing tea

  Review of 6/16/22, following an experience of 5/26/22 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. Not to worry, we'll make sure there is plenty of tea for everyone! Kind regards, Palais des Thés Customer Service Team

• 5 / 5

  

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  Everything about Palais Des Thés is always LOVELY!!! Gout Rousse Imperial is the Most Delicious Tea!!!

  Review of 6/16/22, following an experience of 5/26/22 by A A. *

  *Pseudonymized data at the request of the author

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