Customer reviews for palaisdesthes.com

Customer reviews

• 5 / 5

  

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  Very good flavor.

  Review of 5/13/24, following an experience of 4/16/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for these kind words!

• 5 / 5

  

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  A pleasure buying from Palais des Thés

  Review of 5/13/24, following an experience of 4/16/24 by A A. *

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  Thank you for these kind words! We are glad the experience was a pleasure and we aim to keep it that way!

• 5 / 5

  

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  Very good taste and one of the best thés compagny !

  Review of 5/13/24, following an experience of 4/15/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for such kind words and for choosing Palais des Thes!

• 5 / 5

  

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  No opinion on delivery. Who cares, really, as long as the package arrives.

  Review of 5/13/24, following an experience of 4/15/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Absolutely, the most important thing is that your package arrives safely and in a timely manner. Thank you for your understanding and for choosing Palais des Thes!

• 5 / 5

  

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  My tea arrived quickly after ordering it online.

  Review of 5/13/24, following an experience of 4/18/24 by A A. *

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  We're glad to hear that your tea arrived swiftly after placing your order online. Enjoy your tea and thank you for choosing Palais des Thes!

• 5 / 5

  

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  I’ve ordered teas from Palaus des Thes since we came back from France. Glad we are able to continue to have their delicious and high-quality teas.

  Review of 5/13/24, following an experience of 4/17/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We are so happy to hear this! Thank you for choosing Palais des Thes to satisfy your tea cravings.

• 5 / 5

  

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  So happy that I can drink my favourite night time tea in the USA..

  Review of 5/13/24, following an experience of 4/17/24 by A A. *

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  We're so happy that we can bring it to you! Thank you for choosing Palais des Thes!

• 5 / 5

  

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  Arrived promptly.

  Review of 5/13/24, following an experience of 4/22/24 by A A. *

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  We are so happy to see that your order was delivered promptly! Thank you for choosing Palais des Thes!

• 5 / 5

  

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  Very quick delivery

  Review of 5/13/24, following an experience of 4/13/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We're delighted to hear that your order arrived promptly! Thank you for choosing us and for taking the time to share your positive experience.

• 5 / 5

  

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  Nothing compares to Palais Des Thes. This is the tea lovers' tea.

  Review of 5/13/24, following an experience of 4/12/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for your glowing praise! We're thrilled to hear that Palais des Thes has become your ultimate tea destination. We're committed to delivering exceptional teas and service to tea lovers like you, and we appreciate your support. Thank you for choosing Palais des Thes!!

• 5 / 5

  

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  Excellent choix!

  Review of 5/13/24, following an experience of 4/13/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Merci beaucoup! We're delighted that you appreciate our selection! Thank you for choosing Palais des Thes!

• 5 / 5

  

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  Excellent quality tea delivered in a timely manner.

  Review of 5/13/24, following an experience of 4/9/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Your satisfaction is our top priority, and we're delighted to have provided you with a positive experience. If you ever need anything else, don't hesitate to reach out. Thank you for choosing Palais des Thes!

  Answer by A A

  

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  I will be ordering again soon!

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• 5 / 5

  

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  Fedex was inconsistent in their estimated delivery date. Initial date, then early, then back to original estimated delivery date.

  Review of 5/13/24, following an experience of 4/9/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We apologize for any inconvenience caused by the inconsistency in the estimated delivery date provided by FedEx. We understand the importance of reliable shipping and actively work with our shipping partners to ensure a smoother experience in the future. Thank you so much for your understanding and choosing Palais des Thes!

• 5 / 5

  

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  Easy to navigate.

  Review of 5/13/24, following an experience of 4/4/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

  Answer by A A

  

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  You will! My husband and I love your teas. They were a Christmas gift to him from our daughter. She is also a client.

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• 5 / 5

  

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  One of the best mint green tea I've tasted. Superb quality but unfortunately their shipping is a bit slow so place the order before you need the tea ! I loved the three free samples of tea and because of the samples, I will buy some of those sampled tea.. It's a great way to promote their tea and it's working !

  Review of 5/13/24, following an experience of 4/10/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We're thrilled to hear that you enjoyed our mint green tea! Thank you for your feedback on shipping times; we're continuously working to improve our delivery speed. We're also delighted that you liked the free samples enough to order more! We strive to provide exceptional teas and service, and we're glad to know it resonatedwith you. If you have any further questions or need assistance, please don't hesitate to reach out.

• 5 / 5

  

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  Very smooth experience. Love that company and the wide range of tea they offer and all the gifts sets which are uniquely French. Took about 10 days to receive my purchase on the west coast. Only putting a 9 because the shipping time...

  Review of 5/13/24, following an experience of 9/10/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for the kind words! We apologize for any inconvenience caused by the shipping time to the west coast. We're continuously working to improve our delivery times and are hoping to provide a better experience in the very near future. Thank you for your support and valuable feedback!

• 5 / 5

  

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  Great quality product; quick international (FR to USA) delivery -- merci!

  Review of 5/13/24, following an experience of 4/12/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We're thrilled to hear that you're pleased with both the quality of our product and the speed of our delivery. We would like to note that any US orders are fulfilled from our US warehouse to ensure speedy delivery! Merci beaucoup for your support and kind words. We're here to provide exceptional service whenever you need it.

• 5 / 5

  

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  When branded monovarietal teas are becoming increasing rarity, Palais de Thes is a place to go. Note that pure Younnans, Keemuns, and other similar products have been discontinued at Kuzmi's, are not shopped worldwide by Mariage Freres and by TWG (unless you want to go with excellent, but expensive Golden Needle). Please, keep these teas available.

  Review of 5/13/24, following an experience of 4/2/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for your feedback and appreciation of our selection of branded single estate teas. We understand the importance of preserving these unique offerings and will strive to maintain their availability for our valued customers like you. Thank you for choosing Palais des Thes. Your support means the world to us!

• 5 / 5

  

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  Great service

  Review of 5/13/24, following an experience of 4/10/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for your kind words! We're delighted to hear that you had a great experience with our service.

• 5 / 5

  

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  The best tea I’ve ever tried. Will be ordering all my teas for myself, family and friends from here.

  Review of 4/28/24, following an experience of 4/2/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We're thrilled to hear that our tea exceeded your expectations! We look forward to being your go-to choice for tea, and we can't wait to serve you, your family, and your friends again soon.

• 3 / 5

  

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  Limited

  Review of 4/28/24, following an experience of 4/7/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We're sorry to hear that your experience was limited. Please reach out to our customer support team at info@us.palaisdesthes.com so we can address any concerns you may have and ensure your satisfaction.

• 5 / 5

  

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  Arrived quickly and in perfect condition

  Review of 4/28/24, following an experience of 4/1/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We're glad to hear your order reached you promptly and in pristine condition! Thank you for choosing Palais des Thes, and we look forward to serving you again in the future.

• 5 / 5

  

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  Delivery was prompt and the product was unharmed.

  Review of 4/27/24, following an experience of 3/25/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We're delighted to hear that your delivery arrived swiftly and your product remained intact upon arrival. Thank you for sharing your positive experience with us!

• 5 / 5

  

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  Easy to order, quick delivery, great tea.

  Review of 4/26/24, following an experience of 4/5/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for and help you receive it quickly. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

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  Awesome herbal tea

  Review of 4/24/24, following an experience of 3/29/24 by A A. *

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  We are so glad to hear you enjoy our herbal teas!

• 5 / 5

  

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  Everything was great but I was sad I didn’t get any free samples with my order this time.

  Review of 4/24/24, following an experience of 3/31/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We apologize for the disappointment regarding the lack of free samples in your recent order. We'll take note of your feedback and strive to enhance your experience in the future. Thank you for bringing this to our attention!

• 5 / 5

  

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  The website is easy to navigate. Every order I've placed has arrived in a very timely manner.

  Review of 4/23/24, following an experience of 3/28/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

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  I have been a Palais des thés customer for two decades, they have wonderful teas, great taste, and very different. Also like their tea ware. Love that brand and always recommend it!

  Review of 4/23/24, following an experience of 4/2/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We're so happy to hear about your two-decade journey with Palais des Thés! Thank you for choosing us for so long!

  Answer by A A

  

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  I discovered Palais des Thés while living in Paris and was very happy when I discovered that you have a store in the US!

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• 5 / 5

  

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  Love this tea and website. It’s my very favorite tea

  Review of 4/22/24, following an experience of 3/27/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you Beth! We are so happy to be your favorite tea!

• 5 / 5

  

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  Excellent service

  Review of 4/21/24, following an experience of 3/26/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for your kind words! We're delighted to provide you with excellent service and look forward to serving you again in the future at Palais des Thes.

• 5 / 5

  

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  It was a little difficult to navigate on my phone but well worth it.

  Review of 4/20/24, following an experience of 3/29/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We appreciate your feedback regarding the navigation on mobile devices and are glad to hear that it was worth it in the end. We'll strive to improve the mobile experience to make it even smoother for you next time. Thank you for choosing Palais des Thes!

• 4 / 5

  

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  Easy to order. Took a while to receive in the mail but otherwise a smooth process.

  Review of 4/20/24, following an experience of 3/28/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We're glad to hear that ordering was easy for you. We apologize for any delay in receiving your order and appreciate your patience. We are actively working on improving the delivery times for an even better experience in the future.

• 5 / 5

  

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  Excellent

  Review of 4/20/24, following an experience of 3/30/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for choosing Palais des Thes!

• 5 / 5

  

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  Palais des Thes offers wonderful selection and quality. This was my first delivery order but I am totally satisfied and will order again.

  Review of 4/20/24, following an experience of 3/25/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for taking the time to leave such a kind and thoughtful review. We're so happy to hear that you were satisfied with your first delivery order from Palais des Thés! Thank you for choosing us, and we look forward to serving you again soon.

• 5 / 5

  

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  Exceptional teas and service.

  Review of 4/19/24, following an experience of 3/29/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for and the experience was pleasant. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

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  They have the most incredible selection of tea and are very easy to work with if there’s any problem. My order and delivery were all perfect!!

  Review of 4/18/24, following an experience of 3/28/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

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  I have purchased multiple orders of tea from palais des thes. I have been extremely happy with the quality and flavors of tea and the customer service.

  Review of 4/18/24, following an experience of 3/23/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We're so glad to hear that you've been consistently pleased with both the quality of our teas and the level of customer service you've received. Thank you for your loyalty and for choosing Palais des Thés for your tea needs!

• 5 / 5

  

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  Great tea, great experience!

  Review of 4/18/24, following an experience of 3/27/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind words and for choosing Palais des Thes!

• 5 / 5

  

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  Tea was exactly what i was expecting. Arrived on time

  Review of 4/17/24, following an experience of 3/25/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We're glad to hear that the tea met your expectations and that it arrived on time! If you ever need more tea or assistance in the future, feel free to reach out.

• 5 / 5

  

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  timely!

  Review of 4/17/24, following an experience of 3/24/24 by A A. *

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  We are glad to hear that your delivery was timely!

• 5 / 5

  

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  The website was easily navigated and less money than Amazon!

  Review of 4/17/24, following an experience of 3/22/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We're delighted to hear that you found our website easy to navigate and that our prices were more competitive than Amazon's! Providing value and convenience to our customers is important to us, and we're thrilled to have earned your satisfaction. Thank you for choosing Palais des Thés, and we look forward to serving you again in the future!

• 5 / 5

  

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  Easy and fast experience ordering some of the best teas on the planet. French blending is so elegant and balanced, compared to many other places. Bought for self and gifting.

  Review of 4/17/24, following an experience of 3/22/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We're thrilled to hear that you had a pleasant experience ordering our teas. It's wonderful to know that you not only indulged yourself but also found them perfect for gifting. Thank you for choosing Palais des Thes!

• 5 / 5

  

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  Love this product . My shipments are always on time and complete. Love the company.

  Review of 4/17/24, following an experience of 3/26/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We're so thrilled to hear this kind review! Your satisfaction is our priority, and we're grateful for your support. If you ever need anything or have any questions, please don't hesitate to reach out.

• 5 / 5

  

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  The navigation on the website was super easy as well as placing the order. The delivery only took a couple of days.

  Review of 4/17/24, following an experience of 3/25/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We're delighted to hear that you found our website navigation smooth and ordering process seamless. Our goal is to make your experience as convenient as possible, and we're glad to hear that your delivery arrived swiftly. Thank you for choosing Palais des Thes!

• 5 / 5

  

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  I love Palais des Thes, and I’m delighted that it is easy to order their teas! I’ve ordered several times and will continue to do so.

  Review of 4/17/24, following an experience of 3/22/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We're so happy to hear that you love Palais des Thés and that ordering our teas has been a delightful experience for you! Your continued support means the world to us, and we're grateful for the opportunity to serve you.

• 5 / 5

  

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  My order (a mug) was damaged, but customer service was prompt and I received a replacement in short order.

  Review of 4/17/24, following an experience of 3/16/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We apologize for the inconvenience caused by the damaged mug, but we're pleased to hear that our customer service team promptly addressed the issue and provided you with a replacement in a timely manner. Thank you for your patience and understanding and for choosing Palais des Thes!

• 5 / 5

  

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  No problem except operator errors.

  Review of 4/17/24, following an experience of 3/19/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We appreciate your feedback and will strive to ensure a smoother experience in the future. Thank you for your continued support and for choosing Palais des Thes!

• 5 / 5

  

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  Excellent teas! I have tried many brands and keep returning to Palais Des Thes. Fast delivery as well!

  Review of 4/17/24, following an experience of 3/8/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We're so happy to hear that you find our teas excellent and that you've become a returning customer! Thank you for your loyalty and for choosing Palais des Thés. We're delighted to provide you with fast delivery and look forward to serving you again in the future!

• 5 / 5

  

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  Very happy

  Review of 4/17/24, following an experience of 3/19/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We are so happy to hear that! Best wishes from Palais des Thes!

• 5 / 5

  

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  They've become my new favorite earl Grey tea.

  Review of 4/17/24, following an experience of 3/19/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for this kind review! We are so glad to hear we have become your go-to!

• 5 / 5

  

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  Timely.

  Review of 4/17/24, following an experience of 3/16/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you!

• 5 / 5

  

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  Best products, lovely packaging, great samples and super fast delivery.

  Review of 4/17/24, following an experience of 3/16/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for this kind review. We are so happy to be able to provide a great experience for you!

• 5 / 5

  

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  Website is user friendly. Received my order within a few days

  Review of 4/17/24, following an experience of 3/10/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

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  A wonderful company. A terrific product.

  Review of 4/17/24, following an experience of 3/22/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for your kind words! We're thrilled to hear that you think highly of both our company and our product. Your satisfaction means a lot to us, and we're grateful for your support of Palais des Thes!

• 5 / 5

  

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  Took a bit longer than expected. I had received my first loose leaf tea from Palais des Thes as a Christmas present and was completely out. I so enjoy the tea I could hardly wait for my order. 😊

  Review of 4/17/24, following an experience of 3/21/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We apologize for any delay in receiving your order but are delighted to hear of your anticipation and enjoyment of our teas. Your enthusiasm fuels our commitment to delivering exceptional teas. Thank you for your patience and continued support for Palais des Thes!

• 5 / 5

  

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  Very easy to use and informative.

  Review of 4/17/24, following an experience of 3/16/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for these kind words! Providing a seamless and informative experience is important to us, and we appreciate your feedback

• 5 / 5

  

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  Good shopping experience.

  Review of 4/17/24, following an experience of 3/14/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

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  Just takes a while ~ but worth the wait!

  Review of 4/17/24, following an experience of 3/16/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We appreciate your patience and are thrilled to hear that the wait was worth it! We are glad to confirm that we are actively working on ways to make the delivery experience even better! Thank you for choosing Palais des Thes, and we're delighted to have provided you with a positive experience.

• 1 / 5

  

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  You need to package these better, they are very expensive, and do not deserve to be beat up while being delivered.

  Review of 4/17/24, following an experience of 3/13/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We apologize for any inconvenience caused by the packaging of your order. Ensuring that our products arrive in perfect condition is important to us, and we'll review our packaging methods to prevent damage during delivery. Thank you for bringing this to our attention, and we appreciate your feedback as we strive to improve our service.

• 5 / 5

  

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  Excellent

  Review of 4/17/24, following an experience of 3/13/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for choosing Palais des Thes!

• 5 / 5

  

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  Very fast delivery, though I wish the packaging was more eco-friendly

  Review of 4/17/24, following an experience of 2/25/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We're glad to hear that your order arrived promptly. Your feedback regarding packaging is valuable, and we are glad to confirm that we are on track to gradually offer zero plastic packaging in the coming years. We are excited to be on this gradual process! Thank you for choosing Palais des Thes!

• 5 / 5

  

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  The tea is wonderful! Smells divine and the tin keeps the tea fresh. Will buy again.

  Review of 4/1/24, following an experience of 3/11/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We're thrilled to hear that you're enjoying our tea! Our goal is to provide not only delightful aromas but also freshness with every cup. Thank you for your kind words, and we look forward to serving you again soon at Palais des Thes!

• 5 / 5

  

  Edit Flag

  High quality teas. I really liked the advent calendar!

  Review of 3/30/24, following an experience of 11/24/23 by A A. *

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  Answer by palaisdesthes.com

  

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  We're delighted to hear that you enjoyed our advent calendar! It is one of our favorite products that we are so excited to see every year. Thank you for your support, and we hope to bring you more delightful teas in the future!

• 5 / 5

  

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  The website is easy to maneuver and there are ample choices.

  Review of 3/30/24, following an experience of 3/9/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

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  I love it

  Review of 3/30/24, following an experience of 3/9/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We are so glad to hear this! Thank you for choosing Palais des Thes!

• 5 / 5

  

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  Delivery was correct and on time. Plus, the tea is amazing.

  Review of 3/29/24, following an experience of 3/8/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We're so thrilled to hear that your delivery went and that you're enjoying our tea! Thank you for your kind words, and we're delighted to have provided you with a positive experience at Palais des Thes.

• 5 / 5

  

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  I love the teas, the website is well done, and the delivery is fast.

  Review of 3/29/24, following an experience of 3/2/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for this kind review! We are so glad to hear that you have had such a positive experience with Palais des Thes!

• 5 / 5

  

  Edit Flag

  Website easy to browse and use.

  Review of 3/29/24, following an experience of 3/7/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

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  I was surprised that in this opportunity the order was delivered quicker than in other times.

  Review of 3/28/24, following an experience of 3/7/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We're pleased to hear that your recent order arrived quicker than expected! Our aim is always to provide efficient service, and we're delighted that we could exceed your expectations this time. Thank you for your continued support of Palais des Thes!

• 4 / 5

  

  Edit Flag

  Très bien

  Review of 3/28/24, following an experience of 3/6/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Merci beaucoup !

• 5 / 5

  

  Edit Flag

  The listing of the teas is very good and useful. The tea selection is very good. The order was delivered promptly and the teas have been delicious.

  Review of 3/27/24, following an experience of 3/1/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

• 3 / 5

  

  Edit Flag

  Online process did not allow me to use the first time customer discount. I had to call customer service to receive credit. Also I did not receive the 3 free samples with my $85.00 order. I had to call customer service again to get some resolve. I am on PST so I had to make sure I contacted customer service within the Palais de Thes time zone to speak with a live person. Next, I have collected several items on my Wishlist...System does not save all my choices when I go back to view. However, I love the wide array of teas offered by your company so I am hopeful to see improvement in the ordering processes. Thank you!!

  Review of 3/23/24, following an experience of 2/26/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We apologize for the inconvenience you experienced with the discount and the missing free samples. Your feedback is invaluable, and we'll work to improve our online ordering system to ensure a smoother experience. The website wishlist issue is an unfortunate bug that we are actively working on resolving as well. We appreciate your patience and loyalty, and we're committed to providing you with excellent service and a wide array of quality teas. Thank you for bringing these issues to our attention!

• 5 / 5

  

  Edit Flag

  The website is great - very easy to find stuff and has good layout. \

  Review of 3/23/24, following an experience of 2/26/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

  Edit Flag

  Great products and service!

  Review of 3/23/24, following an experience of 2/23/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for your kind words! We're thrilled to hear that you're satisfied with both our products and service. We appreciate your support and look forward to serving you again in the future at Palais des Thes!

• 5 / 5

  

  Edit Flag

  I was looking for one flavor of tea. It was easy to find and easy to purchase.

  Review of 3/23/24, following an experience of 3/2/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

  Edit Flag

  Browsing was ok. It took me a bit to find the exact gifts I wanted but that was in part a function of the number of choices which are really great.

  Review of 3/22/24, following an experience of 3/1/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We're glad to hear that you found our selection of gifts to be great, although we understand that it may take some time to narrow down your choices given the variety. We'll continue to strive for an even smoother browsing experience in the future. Thank you for your feedback and for choosing Palais des Thes for your gift-giving needs!

• 5 / 5

  

  Edit Flag

  Easy enough to browse around and find things.

  Review of 3/22/24, following an experience of 3/1/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

  Edit Flag

  I was so pleased with the product, the delivery that my last order was a gift to a friend who I thought would love the product. I was amazed with the delivery speed as it arrived earlier than I had anticipated.

  Review of 3/21/24, following an experience of 2/28/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We're delighted to hear that you were so pleased with our product and delivery service that you decided to gift it to a friend! Thank you for your support and for spreading the joy of Palais des Thes!

• 5 / 5

  

  Edit Flag

  I have been very satisfied with my online and delivery experience. My only suggestion and this is a very small thing but with your 3 sample teas I would like them to be different from what was in my order!

  Review of 3/20/24, following an experience of 2/27/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We're glad to hear that you've been satisfied with your online ordering and delivery experience. Your suggestion regarding the sample teas is noted, and we'll strive to ensure more variety in future orders. Because the samples are selected at random, it is sometimes difficult to ensure this does not happen. Thank you for your feedback and continued support!

• 5 / 5

  

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  Received my order quickly and the teas are absolutely wonderful!

  Review of 3/19/24, following an experience of 2/10/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for your kind words!

• 5 / 5

  

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  Great teas

  Review of 3/19/24, following an experience of 2/26/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for this kind review! We are so glad to hear you enjoy our teas.

• 5 / 5

  

  Edit Flag

  Easy to browse and order.

  Review of 3/19/24, following an experience of 2/27/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

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  The website is user-friendly: easy search by multiple criteria for the products. Delivery is timely

  Review of 3/18/24, following an experience of 2/21/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for taking the time to leave this kind and thorough review! We are so glad to hear that your experience was pleasant. Thank you for choosing Palais des Thes!

• 5 / 5

  

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  The website is beautifully executed, all information readily available and makes the experience so smooth from selection to check out!

  Review of 3/17/24, following an experience of 2/25/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

  Edit Flag

  Wonderful service, the teas arrived quickly.

  Review of 3/17/24, following an experience of 2/25/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for this kind review! We are so glad to hear that your experience went well.

• 5 / 5

  

  Edit Flag

  GREAT!

  Review of 3/16/24, following an experience of 2/18/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you!

• 5 / 5

  

  Edit Flag

  My favorite loose leaf and bagged tea company

  Review of 3/15/24, following an experience of 2/18/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for this kind review! We are so happy to be your favorite and glad to have you in the Palais des Thes community!

• 5 / 5

  

  Edit Flag

  Excellent in all ways. Ordering and delivery were fast and easy. And best of all, the tea is great. Margaret's Hope Darjeeling is very difficult to find in the US. This is quality tea.

  Review of 3/15/24, following an experience of 2/23/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for your kind words! We're delighted to hear that you found our ordering and delivery process fast and easy, and we're thrilled that you're enjoying our Margaret's Hope Darjeeling tea. Thank you for choosing Palais des Thes!

• 5 / 5

  

  Edit Flag

  very efficient and on time

  Review of 3/15/24, following an experience of 2/23/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We're pleased to hear that your experience was efficient and that your order arrived on time. Thank you for choosing Palais des Thes, and we look forward to serving you again in the future!

• 5 / 5

  

  Edit Flag

  My order was carefully packed and delivered on time! I enjoy the website and reading about various types of tea. And . . . The teas that I have tried are wonderful.

  Review of 3/15/24, following an experience of 2/18/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your glowing review! We're thrilled to hear that you had a positive experience with your order. Thank you for choosing Palais des Thes!

• 5 / 5

  

  Edit Flag

  Very quick and easy

  Review of 3/15/24, following an experience of 2/17/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

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  I didn't have any problem with placing my order. Delivery was fast.

  Review of 3/13/24, following an experience of 2/15/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

  Edit Flag

  Easy and quick delivery. I love the tea, it's delicious!

  Review of 3/13/24, following an experience of 2/15/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by palaisdesthes.com

  

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  We're delighted to hear that you found our delivery process easy and quick, and that you're enjoying our delicious tea! Your satisfaction is our goal, and we're grateful for your kind words. If you ever need more tea or assistance, don't hesitate to reach out.

• 5 / 5

  

  Edit Flag

  Easy online transaction and prompt delivery

  Review of 3/11/24, following an experience of 2/13/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

  Edit Flag

  My good

  Review of 3/11/24, following an experience of 2/17/24 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for this kind review!

• 5 / 5

  

  Edit Flag

  Best green tea selection I've tried. I tried a few herbal selections too and they were delicious!

  Review of 3/10/24, following an experience of 2/18/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We're delighted to hear that you enjoyed our green tea selection so much and found our herbal teas delicious as well! Thank you for your kind words, and we're thrilled to have provided you with such a positive experience with Palais des Thes!

• 5 / 5

  

  Edit Flag

  The ordering process was smooth and easy, and the teas arrived well packaged.

  Review of 3/9/24, following an experience of 2/17/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We're glad to hear that you found the ordering process smooth and easy, and that your teas arrived well-packaged. Your satisfaction is our priority, and we look forward to serving you again in the future at Palais des Thes!

• 5 / 5

  

  Edit Flag

  Always well packed. Never had a problem with the box or products arriving scratched or damaged. Highly recommend!

  Review of 3/8/24, following an experience of 2/11/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We're happy to hear that your orders have consistently arrived well-packed and without any damage. Thank you for your recommendation, and we're delighted to have your continued support for Palais des Thes!

• 5 / 5

  

  Edit Flag

  A friend of mine gave me a pack and I had to order! This is the best tea I have ever had! I give it as a gift often! I have turned many people on to it because of how good it is!

  Review of 3/7/24, following an experience of 2/15/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We're delighted to hear that you've fallen in love with our tea and that you've shared it with others as well! Your enthusiasm and recommendation mean a lot to us. Thank you for being a part of the Palais des Thés community!

• 5 / 5

  

  Edit Flag

  We love the quality as well as the service ...however, prices went up more that 25% to 30% since last year in some of the the qualities offered

  Review of 3/6/24, following an experience of 2/14/24 by A A. *

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  Answer by palaisdesthes.com

  

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  We appreciate your loyalty and understanding. We continuously evaluate our pricing to ensure that we can maintain the quality and service our customers expect. Your feedback is invaluable, and we'll consider it as we strive to provide the best possible value. Thank you for your continued support!

  Answer by A A

  

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  very much appreciate the attention to the message I sent

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