northamerican.com

Customer reviews for northamerican.com

4.2 / 5 1

Calculated from 18 reviews obtained over the last 12 months

1542 reviews since 10/01/2020

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Information northamerican.com

  • Company

    Podium corp inc

  • Description

    North American is one of the leading moving companies for over 80 yrs. We specialize in corporate relocation, long distance and local household moving.

  • Address

    1650 W Digital Drive UT84043 Lehi

  • Website

    https://northamerican.com

  • Category

    Other

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Customer reviews

  • 5 / 5 1
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    North American estimated our weight almost exactly, they were in constant communication and they were professional from start to finish.

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  • 5 / 5 1
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    Shannon was fantastic he came to the house and was very knowledgeable and professional. The movers a husband and wife team couldn’t of been any nicer. Very professional, took special care of antique items from start to finish I have no complaints about this company or their associates.

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  • 5 / 5 1
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    They were quick, efficient, polite, and very careful with our belongings.

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  • 5 / 5 1
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    The move went very smoothly. Movers were efficient and friendly. Everything arrived undamaged. Highly recommend.

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  • 5 / 5 1
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    The best movers I’ve ever worked with.

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  • 3 / 5 1
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    Moving is a stressful experience when you are doing it yourself and for the most part the pick up date and delivery date was not filled with stress. Two matters that I would have liked improvement. One, I paid extra to have my things put in a storage facility and I believe my items were just jammed into the storage area. Two, my dresser & bike were damaged. I only reported my dresser and was denied compensation even though I paid for the most expensive coverage and provided pictures of the movers with my damaged item in their hands. I went through the process but had no confidence it would be found in my favor. I would not use this company again unless I didn’t have a choice.

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  • 5 / 5 1
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    Great job!!

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  • 5 / 5 1
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    Easy to work with and very professional.

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  • 5 / 5 1
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    Jennifer, Sam, Heidi and the crews were very professional and took great care of us.

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  • 1 / 5 1
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    What was verbally promised did not occur (our things would only be on one truck and not stored); no communication; the packers were over 3 hours late and packed terribly. Several items broken. Then our move was delayed by 11 days due to original driver’s truck breaking down and having to wait until next available truck. Our sales rep and coordinator did not call or communicate anything with us. We had to make all the calls to find out information on why the packers were late, then no one told the movers the next day that the packing was not completed. Packers were left stranded at our house for 90 minutes after they clocked out because no one remembered to come pick them up.

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  • 5 / 5 1
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    Fantastic! It was a seamless process from the initial contact, contract process and having a point of contact person to a fabulous team of movers! Both moving teams in our pick up and drop off cities were kind, polite and very careful with our belongings. Really great experience with a lot of peace of mind that we were being taken care of. Highly recommend!

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  • 5 / 5 1
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    My wife and I have moved a lot and northAmerican was the Best mover by far. I would highly recommend using them.

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  • 4 / 5 1
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    Very nice people who care about doing things right. Some damaged items but so far nothing significant (a lot of unpacking yet to do). Would recommend them.

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  • 5 / 5 1
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    Outstanding service, great communications, I would highly recommend them.

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  • 5 / 5 1
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    Alex and his team both in Texas and in Florida were awesome! I couldn’t have asked for a better experience. They took great care of our household good. I highly recommend Ward North American.

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  • 1 / 5 1
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    poor

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  • 3 / 5 1
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    Move was confusing. It was done in two installments. They keep on blaming us since we changed our moving date but for the price we paid, it could have been better

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  • 5 / 5 1
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    Outstanding service from start to finish. Patient schedulers. Extremely professional loaders

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  • 5 / 5 1
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    Excellent job - super professional, well organized, prompt, and great at communicating! Would definitely move with them again in a heartbeat

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  • 5 / 5 1
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    Professional all the way. From the On Site Estimate, through the Pre-pack, to the truck pack to the delivery and unpack.

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  • 5 / 5 1
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    I was kept well informed of my shipments status from the time I booked it to the time of delivery. The driver kept me very informed of his progress and delivery.

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  • 5 / 5 1
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    Great customer service. Driver was very attentive and responsive. We moved over 2200 miles away and they were great. I highly recommend North American, especially for long distance moves.

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  • 3 / 5 1
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    Things happen, I understand. But they were hours late coming to pack our house. Some items were broken in the move. For the money we paid I hoped for a little better results. But I know it’s just problems that occurred, not really anyone to blame.

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  • 5 / 5 1
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    Great service - the consultant took an accurate inventory to price our move with a few variables we hadn’t yet decided on. We also changed it after signing the contract and the price went down which was great. Good communication leading up to the move and the guys were very considerate with the home we were leaving and arriving at - mats down to protect the floors. Took note of all items on the way out and counted them back on the way in - nothing missing, nothing damaged and a lovely crew to work with. Would definitely recommend them - they did everything they said they would within the windows provided.

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  • 5 / 5 1
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    The driver and crews were on time and very careful!

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  • 5 / 5 1
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    All involved from sales to delivery were easy to work with and professional. They stayed on top of issues to make sure our move went smoothly.

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  • 5 / 5 1
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    Moving can be a difficult and stressful time. From the time I contacted NorthAmerican and talked to Tina everything went smoothly. James showed up at the agreed upon time and was very professional and courteous. His estimate was easy to understand and the final price was actually lower than the estimate. Fantastic surprise. When the actual moving crew showed up everything went well. Don introduced himself and was very respectful and treated our stuff with care. His entire crew acted the same way. Delivery was in the time frame promised. From beginning to end during a stressful time every aspect with NorthAmerican was smooth and hassle free.

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  • 5 / 5 1
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    The packers and movers kept me informed of any changes and the progress of the move. They were courteous and careful with our belongings. They arrived n time and the move took as long as they estimated. Very good!

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  • 5 / 5 1
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    Honest, quick, reliable, and great customer service throughout the moving process!

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  • 5 / 5 1
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    Very reliable, efficient, and friendly. Pick up and drop off was great. The staff was great. No issues with our items

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  • 5 / 5 1
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    The crew who showed up were absolutely amazing! They went above and beyond to get our packed and loaded up!

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  • 5 / 5 1
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    On time, efficient, delivered early

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  • 3 / 5 1
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    Right now still unpacking. Boxes crushed. Stuff that was packed were no longer packed. The word fragile didn’t mean much. Final straw over charged for the number of glass crates

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  • 3 / 5 1
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    One of the movers damaged our box by being too rough with it and then the company said that the wood box was pressed wood which it wasn’t. It was solid wood. I think my husband who is a wood worker would know the difference. The box can’t be replaced so I will never use them again.

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  • 4 / 5 1
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    The load was to be delivered no later then April 7th. It didn't arrive until April 14th. We needed items out of the load earlier but had to make do without them. However, the furniture was moved over 1,800 miles with absolutely no problem. However, the boxes that we packed ourselves could have been treated with more care. The entire load went into controlled storage so we will not see how much damage there will be to our boxed personal items until we take them out to unpack them in September. Now it's a wait and see.

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  • 1 / 5 1
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    We were told 8 day delivery. It took 15?dats. Delay cost us $1,500!in extra expense.

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  • 3 / 5 1
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    Our pickup from our storage unit was not by our driver. This meant it was loaded into a smaller truck, unloaded to store until they could find another truck/driver, then reloaded for final delivery. It had been weighed by North American when moved from Oregon to Texas. Somehow when picked up in Texas I was charged &500+ more for having more weight yet nothing was added by us. I have been waiting a week to hear back from A-1 Freeman that represents North American

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  • 5 / 5 1
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    Good job well executed

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  • 5 / 5 1
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    Good communication, friendly staff

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  • 1 / 5 1
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    Terrible experience especially on pickup. No coordination between the company that did my estimate (Ellis) and Class Pays, who may be the most dishonest business I’ve ever dealt with. Delivery was a day later than the latest day of the delivery window so I had to spend 2 weeks in a hotel. Lots of damage and attempts to add expenses such as charging me $2500 extra to pack 135 boxes I packed myself. I would give zero stars if I could.

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  • 4 / 5 1
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    The coordination was excellent. The driver and unloading crew superb. The loading crew was a substitute team as the original crew had a delay. Sub crew not as experienced.

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  • 5 / 5 1
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    Very professional. Eric the driver was great. Got us from point a to point b in 3 days. Everyone was great, packers. Loaders and unloaded. We are very happy with the service.

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  • 5 / 5 1
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    Excellent

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  • 1 / 5 1
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    We were very disappointed with the lack of quality and service. No advanced notice of when and if they would arrive and also a lot of damage on our furniture.

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  • 1 / 5 1
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    We received an estimate By Donna via an hour long video walk through of our home. After signing that estimate we received ANOTHER estimate which was higher by $350. When the semi guy got there he was furious because the estimate was off. He then phoned the company and said it was underestimated. She then drove to my house where she and the semi driver got in a heated exchange right there in our home and in front of us. The driver got mad and said he was leaving and told his guys they were leaving. My husband put the breaks on that. Bottom line the actual moving bill went from $7400 to $9050. That is not acceptable. Then we could not get the VP to call us back at the recommendation of "Julie Taylor" from the office. Not only were we out over 20% more money we had to literally watch while they argued in front of us inside our house. Very very unprofessional.

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  • 5 / 5 1
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    On time pick up and delivery. Very carefully wrapped everything. Very smooth.

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  • 5 / 5 1
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    Very good

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  • 5 / 5 1
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    Everyone was fantastic.

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  • 3 / 5 1
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    Price was based on 11,000 pounds a d was assured would be lowered if less.oad was only 6,680 and no price decrease after 5 weeks.

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  • 5 / 5 1
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    Estimate was right on. Loading crew was excellent, and professional. Aaron, the driver went abov and beyond. Unloading crew worked very hard, and were very capable. Unfortunately they didn't speak English, and that made communication a little challenging. A minor issue. Overall, no complaints, we highly recommend Stearling Moving.

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  • 4 / 5 1
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    Guys did a great job moving my furniture right up till the end when they dropped the couch on the newly varnished hardwood floor. They felt bad and the company sent forms to assess and hopefully pay for the damage. I would use them again, as they were on time, was accommodating with dates and reasonable with pricing. Hope the management group does what is right with fixing the two gashes.

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  • 5 / 5 1
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    Did a great job communicating, this is the second time we’ve used them and we had a great experience. Stuck to the price quote they gave us and we’re flexible in tailoring their services to fit our budget.

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  • 5 / 5 1
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    On time, careful packing of my goods and prompt delivery.

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  • 5 / 5 1
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    Wonderful experience with NorthAmerican, the movers were great and helpful. They were very fast and careful to not leave any impacts to my condo or new apartment when moving in. They delivered my items in 2 days, super fast, and even took stuff over to the garage for us. Most importantly they were kind and thorough with ensuring all of our items were accounted for. Definitely recommend! (Long distance move from CT to MD)

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  • 5 / 5 1
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    Driver was very nice. Just a few damages.

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  • 3 / 5 1
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    Loading is good but unloading and assemble is not good.

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  • 5 / 5 1
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    Very friendly and professional. They did excellent job. I will used there services again.

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  • 5 / 5 1
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    Excellent service. Mine was a cross country move. Driver and movers were courteous and communicated with us during the entire move. I would use NA again and highly recommend them.

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  • 5 / 5 1
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    Friendly and efficient

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  • 5 / 5 1
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    everything went smoothly

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  • 5 / 5 1
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    Excellent The driver Mike went above and beyond expectations.

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  • 1 / 5 1
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    Pickup was 3 days late. Delayed the closing of the house and jeopardized the sale of the house. Communications on the delay were also late and we had to initiate the calls to even get a response. Would have gone with another carrier if they hadn't made broken statements so late in the days about the the drivers showing up.

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  • 5 / 5 1
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    Very professional on time and things were all in great condition.

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  • 4 / 5 1
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    From our first walk through to our loading and unloading days we were completely satisfied. The crew was very respectful and Courteous.

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  • 5 / 5 1
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    All items we shipped arrived safely, and all personnel involved were courteous and efficient. We are just waiting for a refund when the weight of our shipment is verified.

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  • 5 / 5 1
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    Fantastic service from the office, movement managers and the driver and his crews were amazing

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  • 5 / 5 1
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    The whole process was smooth, simple and delivered with excellent customer service. From the quote, packing/moving, and destination delivery - everything went well and we were kept in the loop throughout. The fact that their rates were so competitive was definitely icing on the cake.

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  • 5 / 5 1
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    Cord/North American were great to work with. From the virtual estimate, move coordination, to the driver and the crew. Nothing was damaged!

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  • 2 / 5 1
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    Bad, several problems. Our belongings were loaded and unloaded 5 times before arriving at our new home! Broken and missing boxes and items.

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  • 5 / 5 1
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    From the phone consult, through the contracting, then on to the actual load, delivery and unload - this was a great experience. I've moved many times, with many different moving companies and this was the most hassle free experience I've had. Franco and his team were awesome. They took great care wrapping, disassembling, and packing us up - with no damage or incidents to our home. Despite being down a man, they were efficient and effective. Delivery was made within our delivery window and was also very efficient. Again, Franco and his team were courteous, respectful, efficient and effective. All the unassembled pieces are reassembled correctly and the team got everything into the new house without any problems or damage. I would not hesitate to recommend them to move anyone, anywhere.

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  • 5 / 5 1
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    Marcus did a great job moving my stuff.

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  • 1 / 5 1
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    Do not recommend to anyone. They were so far off Estimating the load already on the truck, when they picked up my load, causing an overloaded truck. Still don’t have the 2nd part of my load. Completely out of contract dates by 3 weeks. The only food part of this move was the Driver in my main load.

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  • 5 / 5 1
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    The service from the original estimate, through the Florida packing to the New York unloading was , from our standpoint, perfect.

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  • 5 / 5 1
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    Great service, very professional.

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  • 4 / 5 1
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    People were great. We had several things that made it to our new home that were broken. Several that are irreplaceable.

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  • 5 / 5 1
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    This was such an amazing moving experience! I have moved 25 times in my career and this was one of the best by far. From Chapman Nelson and Lauren Jones at their Lake Forest headquarters, to the packers, loaders and unloaders, they were nice, receptive to requests, great communicators and hard working people. Such a pleasure! I had asked them to over pack so scratches and breakage would be minimized and they gladly obliged. They were also well priced considering the move from CA to FL. I would use them again in a heartbeat. Such great people to work with.

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  • 4 / 5 1
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    Very accommodating when goods had to be held before shipping. Ultimate delivery made on time and in good condition. Office personnel were always very kind and helpful (Maddie)

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  • 2 / 5 1
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    The driver was out of line and tried to charge me extra for the delivery.

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  • 5 / 5 1
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    Excellent customer service, communication and professionalism. Tedric, Ricky, and Tee are the best in the business...from start to finish!!

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  • 5 / 5 1
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    Robyn, Scarlett, Juan, David, David, and Raul were all fantastic at their jobs and communications throughout the process - from getting the initial estimate through unload and set-up - were outstanding. A+

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  • 5 / 5 1
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    Very efficient, knowledgeable and friendly crew and they took great care to protect our belongings

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  • 5 / 5 1
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    Very professional. Most things happened the way I expected.

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  • 5 / 5 1
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    Great experience with courteous staff

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  • 1 / 5 1
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    movers were awesome. the people handling the move in we’re terrible.

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  • 5 / 5 1
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    Efficient process and great communication. I received phone calls as to when the exact delivery would be. Professional movers who were respectful, careful and placed our things according to our direction. Moving from state to state can be stressful but our movers lessoned the burden by being so efficient and reliable.

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  • 5 / 5 1
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    Everything went as planned. Service was great everyone did a great job. The drive Shawn was wonderful. Since I had never used professional movers I am very impressed. Thank you good job.

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  • 5 / 5 1
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    This was a very professional move. It was small but challenging and the process was handled well

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  • 3 / 5 1
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    Good, friendly service. But somehow several boxes got saturated and fell apart. Plus two loose items (mic stand and metal tripod lamp) were bent from being squeezed into place. 'This end up' notes were ignored, causing some breakage of baking stoneware.

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  • 5 / 5 1
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    North American took the stress out of moving! Very efficient and they go beyond the extra mile. I would give more than 5 stars if I could.

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  • 5 / 5 1
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    I have moved multiple times and this experience has been the smoothest and stress-free one by far. Packing, loading, and delivery were all on time, with constant updates. Thanks Larry and Cynthia for making this our best moving experience yet!

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  • 5 / 5 1
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    Mike Adams and his team were prompt, courteous, and professional in all aspects at both ends of our move. Highly recommend.

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  • 3 / 5 1
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    The person who gave me the quote for moving WAY underestimated how much I had. Leading to so many delays that I received my shipment almost week late.

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  • 5 / 5 1
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    Efficient and showed care for my belingings

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  • 5 / 5 1
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    They were wonderful! The driver communicated very well leading up to the total pack and load all the way to the day of delivery. Both crews were extremely nice and experienced. Both processes were quick and easy! Would definitely recommend and will be contacting again for any future moves!

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  • 5 / 5 1
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    Great communication. Great movers. Would definitely recommend

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  • 5 / 5 1
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    Tanner and Jacob were fantastic.

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  • 5 / 5 1
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    Everything was great… movers were amazing both going and moving in… wonderful!!

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  • 5 / 5 1
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    Exceptional driver and staff.

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  • 3 / 5 1
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    I was very satisfied with the entire experience except for one issue at the end. The driver was supposed to pick up an assistant to help unload however the man never showed up so my son had to fill-in and assist. I found that very unacceptable but what choice do you have other than telling them to come back some other time when they’re equipped.

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  • 5 / 5 1
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    In a word, excellent. Very organizers, very step of the move was mapped out and followed up on. Movers took great care of our items.

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