Customer reviews
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Excellent
Review of , following an experience of by EARNESTINE N. *
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Driver was great. Communicated every step of the way.
Review of , following an experience of by ZOE S. *
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Fantastic service. They carefully and quickly loaded and unloaded my items. Highly recommend.
Review of , following an experience of by BOYD N. *
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Exceptional service during a difficult time: bad weather, holiday season. Terrific communication from schedulers and friendly and professional moving team.
Review of , following an experience of by VERNIE K. *
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My wife and I had an excellent experience with northAmerican Moving Services. We found our Relocation Consultant communicative and easy to work with when getting a quote, our Move Plan Coordinator responsive, and the movers on both ends of our trip to be professional, skilled, and trustworthy. Our belongings were handled with care and delivered to us in great condition. Thank you!
Review of , following an experience of by NATHANIEL H. *
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ALTHOUGH WE EXPERIENCED A FEW GLITCHES, THE SERVICE WAS EXCELLENT. IN THE END, EVERYTHING WENT AS HAD BEEN DESCRIBED .
Review of , following an experience of by BRENDEN W. *
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Salesman lied many times. Ask for specifics.
Review of , following an experience of by ROBERT O. *
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The coordination and move team were amazing!
Review of , following an experience of by HILLARD R. *
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Amazing service above and beyond with outstanding response to countless inquiries and questions and patience with last minute changes
Review of , following an experience of by ANYA W. *
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Salesman lied many times. Ask specific questions for everything. He asked for all of the details of my husbands car for transport and the day of moving told us sorry to book our own service and he was out of a car for a week. This was only one example. Would not recommend. Hired movers were great, but salesman lied.
Review of , following an experience of by BO K. *
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Great customer service and personable, helpful staff at A1 Freeman.
Review of , following an experience of by FELIX C. *
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Our driver and packers were fantastic but the communication with the office was a disaster. Our movers did not show up in the scheduled day and no one from the office contacted us and I had to call them. All I was told is that there was a mix up and they had no driver for us. This was TWO days before our closing!!!! They did have a driver the following day who did an outstanding job. However, the person that estimated our weight of goods did a poor job and our weight was over the limit for what the driver could carry. They had to leave part of our load in GA and it took nearly a month to get the remainder delivered. Again, it was poor communication from the office staff and multiple calls and emails from our part to get things handled. Oh would never recommend this company to anyone.
Review of , following an experience of by CARLEE G. *
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With the exception of a minor delay caused by a truck repair the crew did a great job on both pack and unload. Very friendly and helpful. They treated our stuff as if it was their own.
Review of , following an experience of by KENDALL L. *
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Moving personnel were very nice, however several boxes were damaged, one split and sustained water damage to the contents. And one large carton is missing
Review of , following an experience of by DEDRICK F. *
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Terrible. Truck was 5 days late causing all kinds of out of pocket expense. Never got calls with updates, always had to call and find info. Movers unloading truck didn’t reassemble ANYTHING. Worldwide Moving Systems is full of liars. No calls back to try to make our issues right.
Review of , following an experience of by ZACHERY P. *
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Service through the experience was very good. The moving crew was very nice and helpful. We did have an issue on moving day that was out of everyone's hands in that there was a wind and dust storm with gusts over 70mph for most of the day. Given that the gentlemen had great difficulty and lost a few pieces the effort probably should have been suspended and some safety review might be helpful.
Review of , following an experience of by JAKAYLA T. *
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Smooth move on both ends. The packers did an exceptional job. Everything arrived in one piece. The team that unloaded was very professional. When a box was briefly missing, everyone looked for it. I am pleased with the North American team. The team that packed my art put two pieces in one crate. I paid for all my art to be crated separately. That was the only frustration.
Review of , following an experience of by BRAEDEN O. *
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Great people, excellent communication. Very professional and easy to work with.
Review of , following an experience of by MOZELLE C. *
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They were great! They came when they said, delivered when they said, broke nothing, and cost exactly what they quoted. They were friendly and courteous.
Review of , following an experience of by EULA O. *
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Driver in charge was outstanding.
Review of , following an experience of by LANE B. *
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Excellent Service. Very pleased with the driver and the workers. They are top notch.
Review of , following an experience of by KATRINE P. *
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Very professional job!! Vinny was great and very understanding on my unfortunate closing issues!!
Review of , following an experience of by EULA G. *
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Services were priced a little on the higher end but we figured you pay for what you get so we still chose to go with North American. At the beginning there was great communication, however there were delays with little communication where I had to keep calling to find updates. Multiple items were missing (half of a sectional couch) and broken (both from while in storage and from assembly at location). The inventory was all messed up so it made it virtually impossible to know if more was left behind. They were only 2 guys that showed up to move our stuff in so it took 8 hours. My point of contact was made aware on delivery day of all the issues and after a few days of not hearing from her with next steps and when my couch could be found and delivered, i decided to call. Left a voicemail and still after one week no response. Now that it’s been almost two weeks and have unpacked and gone through everything and will be filing claims for missing and damaged items. Let’s hope I don’t have as much headaches resolving these issues with the claims people.
Review of , following an experience of by FRANZ W. *
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Polite efficient workers. Everything was well packed and moved to where we requested it. Customs was cleared with only minor delays.
Review of , following an experience of by CLARABELLE J. *
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The move was seamless from beginning to end. My move coordinator, Ian, was spot on with his estimated weight. My driver, Dennis, was beyond spectacular. So much so, I still chat with him to make sure he’s doing well during the holidays. Fantastic move!!!!
Review of , following an experience of by SKYLA C. *
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The pickup and delivery crews were excellent. Special thanks to Mike on delivery who quickly overcame an access problem. The whole process was professional and on budget.
Review of , following an experience of by JORDANE B. *
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Jewelry items stolen. Television broken. Driver could not have been nicer.
Review of , following an experience of by MARTINA H. *
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We had a Great drive and thorough crew that moved us half way across the country! Thank you North American for making moving easy!
Review of , following an experience of by RIVER C. *
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The agent and service went relatively smoothly. The furniture was picked up and delivered on schedule with items undamaged. A few small things were lost however.
Review of , following an experience of by STELLA V. *
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Larry Corley and Cynthia Wright with the Beltman Group out of Atlanta are amazing. It was the most stress free move we’ve ever had. Communication was off the charts. They stuck to their schedule and answered any questions see might have asap. Our driver, Kirk and his co-pilot Justin were the best movers we’ve ever had. They handled our times with such great care. They arrived when they said they would and had great communication throughout the entire move. I can’t say enough positive things about Larry from the Beltman Group out of Atlanta, our driver, his crew, and northAmerican Moving. I highly recommend.
Review of , following an experience of by ALICIA L. *
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Front office very pleasant the move a nightmare Wrong furniture lots of broken furniture and crushed boxes. In the process of making claims to be continued much to my regret
Review of , following an experience of by NOAH K. *
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Service was outstanding! Ian took care of us from start to finish. We had multiple changes and he was very understanding and made everything so easy. Charles and Joe were awesome moving us. They came in on a mission. They took the stress out of moving. We sat back and watched them go to work. The only thing we had to do was tell them what goes. The best movers ever. I would recommend them again and again.
Review of , following an experience of by LEXI R. *
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Service was outstanding! Charles was very easy to work with. His work ethic’s and flexibility was one of the best I have ever seen. All we had to do was sit back and point to what was going and it was gone!
Review of , following an experience of by DOMENIC W. *
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Driver Agim was efficient, careful, and along with his guys, took great care of my belongings and achieved an on time or slightly early delivery. I hope I never have to move again but if I do I would love for them to be in charge of it.
Review of , following an experience of by KARLI M. *
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I was very impressed with the customer service provided by Ward North American of Austin. Everyone we encountered from the sales team, administration, and the pick-up and delivery teams were friendly, reliable, helpful, respectful, and dependable.
Review of , following an experience of by NEWTON W. *
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North American Moving services did an end to end move for us across the country. They were communicative and reliable. Highly recommend for any job!
Review of , following an experience of by DARLENE W. *
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Very good service- the packers and unpackers were efficient and professional. The driver was also very professional. My salesperson and consultant helped me with package removal and answered all of my questions. I would highly recommend them!
Review of , following an experience of by ANNA B. *
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We had a great experience w North American!
Review of , following an experience of by CRISTIAN R. *
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Awful experience.
Review of , following an experience of by HOBART S. *
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Romario and his team did a fantastic job on our long distance move!
Review of , following an experience of by SUSANNA K. *
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Driver was awesome. Affiliate coordination was spot on. Cross country move Pittsburgh to Seattle was flawless. Highly recommend
Review of , following an experience of by CORALIE G. *
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All around great service! Raymond Apo did our virtual assessment and was great. Our driver, Tim, was very professional and knew what he was doing. My parents are in the process of moving and they will be using this company because how great they have been! Pricing is very fair. Differently will be using them in the future!
Review of , following an experience of by JUDGE L. *
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Our experience was one of confidence, knowing our furniture would arrive in a timely manner because they were thorough and professional. They took time wrapping each item in blankets and all those working for our driver were respectful and patient by answering all of our questions.
Review of , following an experience of by AMERICO R. *
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Excellent!! The team was awesome, so friendly and helpful. I would definitely recommend!!
Review of , following an experience of by LAURIE H. *
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Professional service across the board!
Review of , following an experience of by STONE F. *
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The crew was so helpful and courteous that we were totally impressed.
Review of , following an experience of by DESTINY B. *
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Very smooth.
Review of , following an experience of by KATHERYN F. *
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I've moved now to different states now 3 times in the last 5 years this time was certainly the easiest and best I experienced
Review of , following an experience of by JULES L. *
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Covid and a lean employee pool made it a challenging pack. There was breakage due to poor packing or handling. The delivery went smoothly and was handled well.
Review of , following an experience of by DOMINIC R. *
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Excellent packing and unpacking, took awhile
Review of , following an experience of by ROSIE L. *
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Service was generally very good. There were a few issues with the transfer process with L&J. About 20-30 items and boxes were not numbered at all and that's why the three stars. But the long distance driver, Peter was fantastic, as was the crew he hired in Texas.
Review of , following an experience of by ARACELY D. *
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Truck driver was very good. Packer on day of the move were good.
Review of , following an experience of by ROSLYN W. *
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Main team by Justin was great at each end. The sub-team for Buffalo was led by an angry complaining Guy I eventually had to coach him about being rude and outwardly aggressive
Review of , following an experience of by VANESSA G. *
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I have moved multiple times in my life, so my opinion on this company is solid and authentic. We have used A-1 Freeman twice, and BOTH moves were by far the best we have ever experienced. This last move was the premiere example. My team, led by Mark Waller, Nona, and Maegan went above and beyond to guide me through the process. But my moving team Valentin, Juan, and Charlie, were the most hard working and efficient team I have EVER experienced! They had my belonging loaded safely and in record time. They unloaded me at my new destination with the same consistency of service. A-1 should be very proud of how these individuals performed and represented the company. I highly recommend this team to anyone in the DFW and surrounding area..
Review of , following an experience of by LEONIE D. *
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Two of the three packers did a poor job, nearly five hour gap from 3pm to 8pm while crew was gone, many items "packed" upon the packers return were merely dumped into boxes, it was less than efficent and less than professional
Review of , following an experience of by ANAIS F. *
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The service was amazing!
Review of , following an experience of by TAD H. *
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Everyone was very pleasant to deal with. However North American could be more proactive in communicating with the customer.
Review of , following an experience of by OSBALDO T. *
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North American Tustin, CA was very responsive. They provided a very thorough quote that was reasonable for our California to Florida move. Two weeks out we needed to change the date by a couple of days due to our closing and they took care of us. They showed up right on time for the loading and gave us an estimated delivery day when they pulled out of the driveway. They were right on schedule and called ahead to give us an update. They were very professional. We had heard stories of mover cancellations and delays -- NOT with North American. They were great! We would highly recommend the North American Tustin group.
Review of , following an experience of by DAVONTE H. *
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The move coordinator was nice and seems competent. The individual who first came to the house to give an estimate was nice, too. One of the issues I have is the pricing. It seemed to change at various times. Of course, we changed the instructions a couple of times, too. So, this might have contributed to the issue on pricing. The packers were pleasant and seem to know their jobs, although one packed and talked on her cell phone a lot of the time. Just a distraction, no real affect in the packing. The movers seemed to be competent, too. The driver of the 18 wheeler was very competent. Overall, not a bad experience.
Review of , following an experience of by DARBY S. *
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Was very satisfied with North American Van Lines service. The moving van lines truck and moving crew arrived on time to load our household goods.. They were very professional, put down cardboard on wooden floors and plastic runners on carpets. Same for unloading our household goods.
Review of , following an experience of by SETH P. *
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Everything went like clockwork! From the pickup to delivery, it went according to the schedule. Brian and Amanda were gems to work with. Always answered calls and emails in a timely matter. Drivers on both ends were very polite and careful with our home goods. Yes, I would recommend them if asked.
Review of , following an experience of by PABLO W. *
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Great service from driver
Review of , following an experience of by ALICIA F. *
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Very professional movers and the driver was the best!
Review of , following an experience of by CAYLA W. *
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The company we dealt with preparing and delivering our move was amazing. It was Shoreline moving. The only reason i didn’t give 5 stars is the warehouse where our furniture was stored for three months.They really banged it up. Lots of scratches and some end tables broken. Still in the process of dealing with it I am sure it will be resolved.
Review of , following an experience of by BORIS J. *
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I have moved several times and the crew on both the packing and unpacking were stellar. Very polite, efficient, helpful and fast.
Review of , following an experience of by AGNES J. *
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Excellent service definitely recommend this service!!!
Review of , following an experience of by BRYANA F. *
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Everyone we worked with at North American Moving Services was very friendly and professional. From the initial contact through the packing and loading in Columbus, OH to the delivery in Madeira Beach, FL, we couldn’t have been more satisfied. The driver and packers arrived as scheduled. Everything was packed well and arrived safely on the date promised. We would use again and recommend.
Review of , following an experience of by MINNIE L. *
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The service was great…..except they lost my four plexiglass corner pieces to my coffee table!!!!! I really need to have them replaced because I can’t place the carved deer in it correctly without them!!!!!
Review of , following an experience of by FAUSTO K. *
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Very good in every wsy!
Review of , following an experience of by VICTORIA R. *
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Excellent. The moving company was efficient and on time
Review of , following an experience of by MARITZA B. *
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On time and efficient
Review of , following an experience of by ISAIAH C. *
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Everyone was kind, punctual and respectful of our possessions and our move.
Review of , following an experience of by STEWART W. *
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Terrible, no sense of urgency or care. NA Moving only wants money. Little to no interest in doing a good job for the customer. Documents were not sent in a timely manner, which ended up costing me over $400 which I would not have paid had I known about the amount of the charge before the movers did the work. So much damage to many personal items. Treadmill unusable upon delivery. TV and lock box completely ruined. Unbelievable amount to f damage. Absolutely unacceptable customer service. Don't deserve the one star.
Review of , following an experience of by JAZLYN A. *
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NA was prompt, complete, courteous, and efficient. Our belongings were delivered 4 days after loading.
Review of , following an experience of by MIKAYLA T. *
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Excellent service from start to finish. From my 1st phone call to make my appointment to get my estimate to the final drop-off destination. Always someone I could call and speak with that was knowledgeable about my personal property and needs.
Review of , following an experience of by ADELINE R. *
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Very nice individuals to work with all around - the office people as well as the movers. Great job.
Review of , following an experience of by XANDER R. *
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Our cross-country move went smoothly. Our household items were loaded and unloaded with care. The driver and crew did a great job.
Review of , following an experience of by WELLINGTON H. *
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Excellent
Review of , following an experience of by JASPER T. *
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The movers and driver were great. Moved across the country a 3bd household. Unlike others, they did not require a shuttle truck to intermediate load/unload and load/unload household twice which means less wear/tear on my belongings. Also they are not brokers but manage the complete move, which is also a great advantage because you deal directly with North American instead of 3rd party contractors.
Review of , following an experience of by DARRIN R. *
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Excellent service! Very professional, friendly and careful with my belongings!
Review of , following an experience of by GERALD Z. *
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Everyone was great throughout the entire process! The movers were quick and careful
Review of , following an experience of by KAYCEE S. *
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Absolutely the easiest move! Amazing service
Review of , following an experience of by FRANK T. *
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Great experience. Terrific driver. I would recommend using.
Review of , following an experience of by LIZETH H. *
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I was extremely happy with the whole experience and the level of professionalism of their representatives.
Review of , following an experience of by LINA J. *
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While the staff is very nice, communication was very poor and critical information was not shared across all parties. This made our move unecessarily difficult, and for the first time after moving many, many times over the years, we had several damaged items, including furniture.
Review of , following an experience of by MARY S. *
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It was a good experience using North American Van Lines. Francisco was very friendly and helpful. I liked it thst Francisco picked up my treasured belongings in Ca and delivered them to me in NY. There was no damage and my stuff arrived within the designated window. I would highly recommend them and Executive Moving Services.
Review of , following an experience of by EMMA B. *
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Went well, no surprises. Courteous & capable staff.
Review of , following an experience of by RAMONA B. *
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They sent my furniture to the wrong part of the state
Review of , following an experience of by SOFIA G. *
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Truck driver, Bill Gordon is a very organized person. The packing teams were excellent. Eric Fletcher from University Moving Company kept in touch with me to make sure everything is in track.
Review of , following an experience of by ADRIENNE L. *
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Professional timely accurate.
Review of , following an experience of by ETTIE W. *
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Excellent. Careful, on time, attentive, responsive.
Review of , following an experience of by ADELIA D. *
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Efficient, friendly. Caring . Reduced the anxiety of moving!
Review of , following an experience of by ELIEZER L. *
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Excellent value added service
Review of , following an experience of by SILAS K. *
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Everything was okay but some walls damaged
Review of , following an experience of by MARLON W. *
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Would use them again. Efficient, helpful, no major problems considering it was a cross country move.
Review of , following an experience of by IRWIN M. *
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They were dependable, reasonable, and professional. What more can you ask for
Review of , following an experience of by KARIANNE C. *
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Jenny was really helpful as our moving coordinator. She was extremely responsive and really cared about our experience. The Tampa based movers were awful. They really did not seem to care about our furniture nor making us feel comfortable that our things would be safe. One of the three movers really cared, but the other two were not very good. One smelled like alcohol as well. The movers in NYC were amazing and did an excellent job of taking care of our furniture and respecting our home.
Review of , following an experience of by MOSHE W. *
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The group of individuals who moved me were Profesional all the way thru.
Review of , following an experience of by MCKENNA W. *
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Haven’t got my stuff yet
Review of , following an experience of by WHITNEY D. *
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They were terrific. Excellent service. They moved us from Colorado to New Hampshire, no problem at all.
Review of , following an experience of by DARLENE W. *
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