Customer reviews
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This is my second move with EE Ward. They provide excellent, competent service.and I was very impressed with their attention to detail and how smoothly thing went. Thanks for another great job!!
Review of , following an experience of by MARA R. *
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Excellent! I had to move my bosses from Southern California to South Carolina and our experience was top notch from beginning to end. Everyone was helpful, they kept us informed from start to finish. We couldn't have had a better move. Thank you to everyone involved for making a difficult thing easier!
Review of , following an experience of by DEANGELO S. *
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Excellent, quick, careful, efficient, personable. But what I noticed most was they were polite. Introduced themselves, respected me and each other. E E Ward has a customer centric culture. They also were willing to help outside the parameters of their responsibility. Like helping load our cars.
Review of , following an experience of by ALICE L. *
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Jaden, Elizabeth and Ashley (?) We're great as was Ozzy the driver. The Packers in SA did a good job. In NM one of the unloaders was wonderful but the other had an attitude. A built-in shelf in my LR/DR was broken, and although Ozzy left me a check to cover replacement, it's going to take awhile to get the work done out here an hour away from anywhere. The guy took an attitude like somehow it was my fault that he didn't see that the shelf protruded from the wall. I spent a lot of $ on the move and think I should be treated with more respect. As I said Ozzy did his best to remedy the situation.
Review of , following an experience of by ALTHEA H. *
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A1 Freeman was outstanding. The interstate movers to Oregon were horrible, damaged furiture and a total.loss on a 7K sewing system.
Review of , following an experience of by LEMPI C. *
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Arrived on time on the scheduled move day and immediately started planning the move. We were very impressed with the speed at which the team carried our belongings. The team was friendly and kept us informed at every step. We were glad that we were able to schedule the drop-off for when we would be at our destination. The team moved everything very quickly and we were able to set up our apartment in a matter of days. The cost was cost-effective considering the distance and the fact that it included insurance coverage for our belongings. We would definitely consider using their services again.
Review of , following an experience of by GARETT F. *
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First day, they said they wouldn’t get get it done in time! They didn’t have the right amount of men or trucks. I had to call the office 8 times. They weren’t doing as discussed with salesman. Second day, everything changed and they did as planned. But then overcharged me, said a manager would call me that afternoon but he never did. Next day, demanded I pay the $11,000 or I pay $200/hr for truck to sit at storage facility!!! Also, they make you sign papers confirming # of boxes etc after the trucks are loaded!! I had no idea what they loaded except that I did provide some boxes ( which they still charged me for).
Review of , following an experience of by ELLIS R. *
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Great
Review of , following an experience of by DAIJA W. *
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The teams on both ends were great. They packed and unpacked efficiently. I honestly would use them again for any move I have.
Review of , following an experience of by ELENA R. *
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We had an excellent experience! Everyone was courteous, extremely helpful, informative, hard working.... Etc. They kept true to their quote (actually lowered due to less than anticipated weight), no surprise costs. I would definitely recommend them to anyone and I will definitely use them again. Thank so much for making this move so easy! This was a cross country move and we were expecting it to be much harder. Thanks to Rita, Lindsey, Gust, Pedro (the driver) and everyone else involved.
Review of , following an experience of by IDA S. *
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Very efficient and friendly.
Review of , following an experience of by ELENORA C. *
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Everyone I spoke with and met in person were very professional. I felt like they treated me as they would want to be treated. Thank you to : Eva Pena, Olech Guier, Matt Ankenbauer, Greg Hall, and Matt Blackwell, sorry if I forgot anyone, y’all were all great. This company has been around for a long time and if you use them you will see the reason they are still in business. They truly want to help you have a great move.
Review of , following an experience of by JEANIE E. *
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Went ok the delivery date range on our quote was different than what the driver gave us , so we had to endure no furniture for 3 extra days we also had one $600 bottle of champagne broken during the move , even know the box was marked Fragile they stacked stuff on top of it crushing it.the did not unpack all of the mattresses that we payed to have packed and in packed
Review of , following an experience of by JOHNSON H. *
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they did a great job. all the people were very nice.
Review of , following an experience of by MAFALDA B. *
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I recently used northAmerican Moving Services and First Class Moving Systems. I can not express how impressed I was from the initial call to northAmerican and then to the rep Jennifer @ First Class. I was very anxious because I hadn’t moved in many years! Jennifer was very helpful and Phil who came & actually took an in person review of my home items to ship and gave me a good estimate. I spoke with the owner/ operator of the semi Rich over the phone before the move and he answered all my questions and put me at ease! Greg came with Rich to help load & unload the semi. Rich & Greg were a great team! Loaded & unloaded my items with care & concern. My items arrived in the same condition as when they were loaded. They put my things where I requested and put together my desk, bed & other things. I truly can’t say enough positive comments about them! I’ve already told friends/neighbors how wonderful it was from the beginning to the end with my move and to definitely use northAmerican and First Class Moving systems and to ask for Rich! Thank you, thank you, thank you!! Linda Yates
Review of , following an experience of by RAHEEM L. *
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Eduardo Flores and his crew did a fantastic job packing and unloading our furniture. Reliable on time with respect for our goods. Much appreciated.
Review of , following an experience of by MAX G. *
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Hi Brian, We apologize for the delay in this contact! My husband and I hired your moving company to move us from our home in Twinsburg, Ohio to Denver, North Carolina. Packing took place on October 3rd and delivery was October 6th. Our sincere thank you for sending such an amazing team to take care of our "stuff"!!! Fitz, Jim and Justin (plus a numerous amount of other fine people) packed our things with such care there was zero damage once we unpacked all of our things. Everyone was kind, respectful, considerate and overall amazing! They must enjoy working for your company because their spirits were cheerful and their teamwork was amazing during the whole process. Our delivery went smoothly. We especially were impressed with the "walk through" at the end to make sure all the furniture was in the exact place we requested. Thank you so much for a worry free move on our part. Please be sure to thank all involved because they deserve the recognition!! We will surely recommend EE Ward if anyone is planning to move in the future. Hope you and your staff stay safe and have a nice holiday. Steve and Jane Dan
Review of , following an experience of by MARKUS K. *
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The movers were so efficient, friendly and so polite. I felt very comfortable with my questions and concerns. They were very careful with everything. An excellent experience!
Review of , following an experience of by ADAM H. *
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Professional and friendly. I was very happy with the customer service and the packing/delivery. Also, the price was right!
Review of , following an experience of by NOE H. *
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Anthony and Jay were superlative! The best movers I have ever experienced.
Review of , following an experience of by EVERETT O. *
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Wonderful! Husband and wife team.
Review of , following an experience of by MARK T. *
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Great care and communication throughout our move
Review of , following an experience of by MERTIE C. *
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Terrible! Our driver only delivered part of our load. Unfortunately he left behind our beds, dishes and tables, everything we really needed to live in our new house. I have contacted customer service and they don’t answer calls or emails. The load was left 8 days ago and I still have on idea when or if it will ever be delivered to me.
Review of , following an experience of by MARCOS L. *
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very satisfied with overall experience.
Review of , following an experience of by IKE S. *
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From first contact, North American blew all other competitors out of the water. Besides offering the best price for the move, the estimator, and the person that followed up were highly professional accommodating and reassuring. But the actual mover was in a class by himself. I have had many moves in the course of our professional lives, but Max was the absolute best! He showed up when he said he was going to show up, he encouraged and worked with his crews to get the work done in a timely manner. He took care of my belongings as if they were his own. He was truly a delight to work with. I hope I won’t be moving again for a long while, but if I do, I would absolutely choose North American, and specifically Max. Thank you for making a really hard move relatively easy.
Review of , following an experience of by CHRIST O. *
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I could not have had a better moving experience. From my first discussions with Jason in sales, Lisa the move coordinator and finally with Danny and John the movers. Everything was perfect. The care taken with my belongings (and myself) was phenomenal.
Review of , following an experience of by VINCENZO P. *
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Ian and Tia were great managing communication on the Atlanta outbound end of the move, and Cole Johnson and his Peoria-based crew were fantastic with delivery in Chicago. Everything was delivered courteous, professional, prompt and clean. The easiest move I’ve ever contracted (and I’ve used a competitor three times in the past).
Review of , following an experience of by JORDI H. *
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23 missing boxes, over 1/3 of all boxes were damaged and ALL furniture was damaged. Enough said. Save your property and go with a pod service.
Review of , following an experience of by HOSEA W. *
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Movers were outstanding. Otherwise very disappointed in service, wait time for household goods, lack of communication, etc. I still don’t have my good and it’s day 16!
Review of , following an experience of by HUMBERTO S. *
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From the start of the process it was a pleasure working with north american moving services. The interview/ estimate process was easy and accurate. The procedures leading up the move were easy and direct. And moving day was a breeze. Louis was our mover/ driver and he was the absolute best. Very thorough and personable. He took great care of our belongings and made sure everything was put together properly and timely. I would recommend this service to anyone making a move.
Review of , following an experience of by HAYLIE M. *
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Very Good
Review of , following an experience of by BRYCEN D. *
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My moving experience was excellent from start to finish. John and Joyce and their movers did a great, very professional job, they were all careful and efficient. They arrived exactly when they promised at each end of the move. I would highly them and would not hesitate to work with them again.
Review of , following an experience of by SANTA S. *
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Came on time. Packed as promised. Delivered on time. unpacked truck in a professional manner. Helpful with placing delivered items where asked. All personnel were professional, helpful and careful.
Review of , following an experience of by MAXIMILIAN B. *
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Everyone was great to work with. From the people in the office, to the people who picked up our home, to the people who put things back in there new places. The truck driver Chris was an amazing guy and very trust worthy. Thank all of you for helping us move.
Review of , following an experience of by JEANIE C. *
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On time and friendly service! Even met my tight schedule.
Review of , following an experience of by HELEN K. *
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Very professional. Timely. Customer service and the customers needs are very important to them from booking the estimate to the packers to the unpackers and driver. You are their priority and not once did I feel I had to watch my back or double check anything.
Review of , following an experience of by BRANNON C. *
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Just Fair
Review of , following an experience of by DILLAN J. *
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Service was excellent. They were very personable and made a challenging experience less stressful. We unfortunately were not certain about where a piece of furniture should go, but the movers were very willing to move things to where we wanted them. They were very experienced and worked very efficiently.
Review of , following an experience of by CLINT H. *
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Excellent response time when I had questions, They really helped with timing of the move due to closing issues on our house. Driver Jose was wonderful to work with, had everything under control,
Review of , following an experience of by SYLVIA E. *
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Wow! Smooth move! I’ve moved more then 25 times and have used big and small companies to move me. This was by far the best move yet! Professional and on time. From the working with Dayan at Baymeadows North American Van Lines to the packers to the unload was fabulous! So far nothing broken and that’s a first. The price was what I expected. No surprises as they communicated every step with me. I highly recommend North American and give it 5 stars.
Review of , following an experience of by VINCE C. *
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Al and his crew both in New York and Texas were amazing
Review of , following an experience of by KRYSTINA D. *
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Excellent drivers and arrive time however I was told a snow globe broke on the way to Florida. I collect them so I would have liked to know which one as we are still unpacking. Also I was left a bin that doesn’t belong to me. So perfect on pick up so so on handling en route. Good upon arrival
Review of , following an experience of by BARRETT C. *
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Exceeded expectations! Attention to detail handling our furniture, boxes and very courteous . Awesome job guys!!
Review of , following an experience of by ARLENE H. *
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Exceptional service! I would recommend them to all my family and friends.
Review of , following an experience of by ANGUS B. *
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Packers were fast and efficient. Very pleasant! Luis the driver who delivered to my destination so very accommodating, pleasant and super fast in unloading! Over all great experience except for a couple hiccups with dates.
Review of , following an experience of by THOMAS H. *
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Everything was handled well. The packers did a very good job. Minimal issues although labeling boxes could have been better. Loaders were very good. Brian the driver handles all the supervision and was thorough and precise. Made sure every box was numbered and accounted. Unloading was handled well as well. Brian accounted for every piece and worked with us every step of the way. Top marks for Brian.
Review of , following an experience of by CARROLL B. *
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NorthAmerican Moving Services provided excellent service. They were timely, friendly and willing to provide assistance to make the move easy. Everything was delivered on time and no damage to any of the furniture. I would definitely use their service again and appreciate their hard work.
Review of , following an experience of by JANICK H. *
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The packers did a horrible job, I have a broken desk, they also broke an antique dresser and tried to glue it back, also had a ripped Matress , a broken fan, an expensive picture. Still have not completed the unpacking so not sure What else I will find. The deliver guys were amazing
Review of , following an experience of by MARIA M. *
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Very happy with the move. Great job. The crew were the best. Bravo
Review of , following an experience of by FLAVIE M. *
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I would rate them exceptional. Everyone I was in contact with were great and provided excellent service.
Review of , following an experience of by CHANCE S. *
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Two men who I thank for making our move from Tx to Ca smooth and easy is for most Jim Swan who was always in contact who us from start to finish. And the other is the Truck driver Lorenzo and his crew very friendly and took care of our items with care and no damages...I thank you all and God bless.
Review of , following an experience of by ARNULFO R. *
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I used North American Van Lines to move from Houston TX to the Bay Area CA. Moving crew thoroughly and carefully wrapped all furniture, taking inventory of all items. Van arrived a few days earlier than initially expected (almost two weeks from the day picked up in Houston). Unloading crew also careful, efficient, and quick. Overall experience was great.
Review of , following an experience of by ARIEL D. *
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With be submitting my complaint
Review of , following an experience of by BRANSON B. *
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Very good. Chris delivered my furniture. Excellent
Review of , following an experience of by NAKIA B. *
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Thank you your help. This guys was very helpful and very professional in the job. Jim back he was very professional individual and Jennifer also. Thank you for everything you guys did for us. God bless you all. We give them five stars ⭐️ house ⭐️⭐️⭐️⭐️
Review of , following an experience of by PETER O. *
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They did an overall good job of packing storing and moving our belongings. We do have some items that are broken and are missing hardware to put a console table back together. Our leather couch has staining from the storage unit or the move.
Review of , following an experience of by HAZLE G. *
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Over promised and under deliverEd. Booked early to confirm dates and told good chance belongings would arrive early side of delivery window. Didn’t have a driver booked by day 5. Had to spend time asking for expedited delivery. 4 stops and they had no idea what went where. Had to re-sort - we had to be actively involved in delivery. Many Items delivered to wrong location. Many boxes damaged in some fashion. One TV stepped on. Not one thing good about the experience. Customer service only involvement was to make sure the got paid. Awful in every way.
Review of , following an experience of by TYRELL B. *
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Every team member was respectful, careful and friendly
Review of , following an experience of by CYRUS F. *
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Very professional
Review of , following an experience of by CLEVELAND H. *
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Fantastic from start to finish! Great customer service from Jessica and superior customer service from our driver and team lead Albert Lazana. I hope that I never move again but if we do, it will be with North American and hopefully with Jessica and Albert-as a combination they were simply amazing and made our out of state move completely stress free! Thank you, I would highly recommend this company to anyone needing to move!
Review of , following an experience of by KIM G. *
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Excellent moving experience
Review of , following an experience of by VIVIANNE H. *
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All workers were efficient, pleasant, hard working and easy to communicate with! They tried every way possible to decrease the stress of moving. We would highly recommend North American’s packers, shipper and unloaders. Jeff, the driver and crew chief, was exceptionally accommodating!
Review of , following an experience of by ROCKY G. *
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Cory the driver was excellent and professional. Hr made sure the job was done with the least stress possible. The moving crews were friedly, efficient and careful with our belongings. Gina the coordinator contacted us several times during loading andery to make sure everything was going as expected. It poured on our pick up day and the crew took the extra time to make sure our furniture and boxes stayed dry. They seriously went above our expectations! Thank you to the entire team for making a really stressful time much easier!
Review of , following an experience of by IVORY S. *
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My move with Allied was smooth especially because of my contact, Liz Bussell, who was more than professional, but also so pleasant to work with. She figured out several issues that needed addressing, related to scheduling mainly due to Covid restrictions. She listened and found solutions and I was so grateful. The movers at both ends of the interstate move were really good—-thoughtful, quick, and problem-solvers. Thanks, Allied!
Review of , following an experience of by DELBERT K. *
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I had been moved many times during my military career and I have to say that I was impressed with the work ethic and professionalism of our driver team. Thank you guys, keep up the good work. Johnny P. SSgt, USAF
Review of , following an experience of by DESTIN K. *
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Excellent , from Kim , the moving coordinator, JD, the packing leader and his great crew, and The best Lewis, and his loading crew in Florida and the unloading crew in NJ, everyone was efficient and professional.
Review of , following an experience of by HILTON C. *
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Pick up was good, they were just on time, neat and courteous. My stuff went into storage. I called 6 weeks before my final delivery. They told me I could have my delivery date. After 2 weeks no follow up by North American so I called, they forgot about me. Then my date was not available. I pushed and pushed after a week the date was back and I was good to go. I arrive at my destination 1 day prior to delivery and no call from NorthAmerican, so I call. Well the day was now unsure, they would call me back, no call I call back, stay waiting to hear. The day of delivery I call, nothing, I call, I call, I call, nothing, day has gone by I have no word. Back to the hotel. I will try tomorrow. I have fallen into the Twilight Zone of Moving abyss. I will have no complete another survey to tell you the ending of the story, I still wait for my delivery.
Review of , following an experience of by MAEGAN K. *
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From packing to loading truck everything went smoothly Raymond Apo was excellent in explaining how everything works. JD , in charge guy for packing was very organized. The best was Lewis the actual loader and moving the stuff from my house to my new home in NJ. After the final walk thru, and truck left, I realized a wooden hamper was still at house. Called Lewis,said no problem, he picked up next day on his way up north from Fort Lauderdale, Fl. . Met him at a shopping center in Palm Coast, done, hamper on truck w all of my stuff. He’s so pleasant and knowledgeable regarding everything. Gold star for him!!!!
Review of , following an experience of by DAVON M. *
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Driver was in constant communication. Delivery was 3 days later than the promised window. Many items were misplaced even though the boxes were clearly marked. All basement boxes were taken to the wrong room.
Review of , following an experience of by NATASHA H. *
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They were very easy and straight forward. They were efficient and professional. I have moved many times and would use them again. Typical issues arose that they worked through. Only one significant item damaged. Working through how to rectify the damaged piece.
Review of , following an experience of by KAYLEE B. *
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Easy to work with and they deliver when they say they will. Great job and nothing was damaged.
Review of , following an experience of by COLBY H. *
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The service from the booking agent in Freeport, Illinois was terrible. The delivery and driver in Venice, FL were fantastic.
Review of , following an experience of by SAIGE T. *
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Excellent
Review of , following an experience of by ADALBERTO B. *
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Excellent
Review of , following an experience of by ISAIAH N. *
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Excellent service from beginning to end !! Couldn’t be happier. Thank you
Review of , following an experience of by BETSY H. *
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Excellent service - They are very friendly and willing to work with you for all your needs. They take care of your things and your home when moving out and in. The price does not change when they give you a quote. Unless you want something extra. They were on time both times. Would recommend their service highly for your next move.
Review of , following an experience of by ENRIQUE N. *
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Excellent experience all around
Review of , following an experience of by JAMARCUS F. *
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The sales rep was fantastic. And the crew on the Portland (departing side) was amazing. The crew in Berkeley (arrival side) were loud and messy. I had to request they wear face masks and they kept taking them off. And I’m pretty sure one of them pooped in my bathroom.
Review of , following an experience of by HOUSTON L. *
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Excellent--on time, no damage, not a scratch! Packing was superior.
Review of , following an experience of by ORVAL K. *
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Fantastic customer service, I highly recommend
Review of , following an experience of by MELISSA B. *
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excellent 5 stars Special thanks to Mike and Chris. They could not drive into our tight Cul de Sac Had to walk our belongings about 100 ft to our driveway (then up our driveway) And …….in the Rain. They never blinked and were positive, even at times cheerful. We would say they are a tribute and model to their profession. Thankyou Mr and Mrs Bianchi Also a high five to Steve Gates for putting it all together.
Review of , following an experience of by WINFIELD P. *
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The movers loading the truck were great! Very careful with my furniture and asked me questions if they didn’t understand anything. The packers came the day before and needed reminders to be careful with things. They forgot about things in the attic until I reminded them. Taping of the boxes wasn’t the best; the movers loading the truck had to retake some if the boxes. That is frustrating when you pay for that service
Review of , following an experience of by SADIE E. *
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Entire process used was noteworthy. From good faith estimate done by Executive Moving Systems of Anaheim , Ca on behalf of North American Moving Systems, to pre-packing the day before the move, to protecting all furniture by wrapping each piece with heavy weight moving blankets, to loading the truck in one day., to the truck driver staying in touch with us as they travel across the USA, to arriving on the date promised, to an unloading process that displayed highly skilled, and strong employees that effectively moved each item to a designated area of the house. Job well done, and much appreciated.
Review of , following an experience of by MABELLE C. *
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The service was excellent, very efficient.
Review of , following an experience of by JEAN H. *
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Awesome!
Review of , following an experience of by HYMAN C. *
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A great seevice from beginning to end. From the initial work getting the quote, to the details supplied by the Move Coordinator, to the care and good communication of our Driver, the whole experience put us at ease and made us confident we had selected the right mover.
Review of , following an experience of by PATRICK B. *
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Every aspect was a great experience. The initial assessment by Lisa was handled professionally. She answer all our questions and provided additional needed information. I have to admit I was anxious about our up coming move but the day of the move was an effortless event because Adam and his crew took care of it! The same was true on the day Adam delivered our household goods! Everyone did what they said they would do, when they said they would do it!
Review of , following an experience of by EVERARDO S. *
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Great team. On time pick up and delivery. Packed a 4 bedroom colonial plus basement plus garage plus shed.
Review of , following an experience of by KIARRA Z. *
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Very professional and attentive team. On time, packed nicely. Delivered on time. Lots of unpacking to go but confident things in the box are ok. We gave them lunch outbound and inbound. The tip we gave was respectfully received. They earned it.
Review of , following an experience of by BRODERICK E. *
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Excellent service. On time and worked non-stop both loading and unloading. Took good care of all our items and did everything we needed done.
Review of , following an experience of by TALIA O. *
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Rick and his crew did a great job on both ends Florida and Oklahoma.....Asked us on numerous occasions if they could do anything else for us before they left everything was in good order and the gentlemen were very polite. I give them a "A"
Review of , following an experience of by ADONIS D. *
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Three very nice young men arrived on time and made the move fun and seamless Great service!
Review of , following an experience of by SANTA M. *
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Sean Nelson is a wonderful man. He and his crew both leaving and arriving were terrific. I will recommend this company to everyone!!!!
Review of , following an experience of by NIKOLAS K. *
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Awesome service! Everyone was so friendly and helpful! Carl and the guys took good care of me, so did Scarlet, and Paty was wonderful. Thank you so much!!
Review of , following an experience of by JAMAR K. *
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Very pleased with the customer-centricity, including an in-person estimate, first-rate administrative support and careful, attentive movers. Best moving experience I've known.
Review of , following an experience of by MAXINE M. *
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The driver and crew where very careful, polite and helpful. They arrived on time and worked quickly and steadily.
Review of , following an experience of by WOODROW K. *
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I had a great move thanks to North American. They took all the stress out of the process. The quote was spot on and everything was packed and delivered again with care to the items and the houses. Dave and both crews were friendly and professional. I am so glad I chose such a great group to help in this stressful time. Thank you all for taking care of me and my belongings.
Review of , following an experience of by LERA V. *
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Duke and Sean were great to work with. Great communication and they always returned calls. So far, we haven’t found anything broken but we haven’t finished unpacking. There was a missing power cord to our exercise machine but Sean {driver] ordered us a new one before he left the house, great service. Thank you
Review of , following an experience of by STEPHEN S. *
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Great communication throughout the organization from the home office to the driver. Very satisfied.
Review of , following an experience of by DIANNA G. *
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Office staff helpful The loading crew was very careful with my possessions and loaded in a timely manor. The delivery staff was extremely polite and was professional the entire time. The driver navigated the neighborhood streets and parked right in front. Overall a very good job.
Review of , following an experience of by DEVONTE C. *
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