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Review Summary
Customers appreciate the quality and limited ingredients of Koha's pet food, finding it effective for pets with sensitivities. The site is user-friendly, and many express satisfaction with the prompt shipping and overall efficiency of the service.
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A. A.
May 31, 2024
Verified reviewMy Cats love it.
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A. A.
May 31, 2024
Verified reviewMitzi loves both the turkey and chicken Stew. We have been happy with shipping and delivery of her food.
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A. A.
May 31, 2024
Verified reviewVery good, great service!!!
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A. A.
May 31, 2024
Verified reviewLately I have been having delivery issues. This last one was the most awful one. The shipment was accepted on 5/2, travelled from TN to NJ on 5/3 and on 5/4 was in Brooklyn and travelled to Staten Island and on 5/6 for what reason was sent to New York City, on 5/7 back to Brooklyn and then to Staten Island and on 5/8 it was delivered to me at Staten Island. Impossible to get at answer from the P.O. in Staten Island, but someone made a big mistake! You can check the tracking number. Hope the next one is better. Maybe you can complaint to the Post Office. Koha is helpful when I call looking for my shipment.; I wish someone will sell their products in Staten Island.
Reply from kohapet.com
Hi Luisa, We apologize for the delay your KOHA order encountered. It has come to our attention that there have been unexpected delays within the carrier's network, which unfortunately impacted the timely delivery of your package. We are actively working with our shipping partners to resolve this issue and ensure smoother and more timely deliveries in the future. Please visit our website at https://kohapet.com/ and utilize the "find a store" tool to locate one of our retail partners in your vicinity. Customer support is available if you have any questions or need further information. Thank you for supporting our brand.
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A. A.
May 31, 2024
Verified reviewUser-friendly website. Very easy to order, change your order, auto-ship if you so choose. I’m tired of websites where you have to search for a customer service contact number if one even exists. Choose “contact us” and there is an email option or a phone number — bold, big, easy to find. Phew!
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A. A.
May 31, 2024
Verified reviewExcellent customer service support for great pet product
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A. A.
May 31, 2024
Verified reviewI won’t buy any other food for my cats. My cats love Koha Pet food and they thrive. For the last five years, I have fed these foods to my cats. I highly recommend these foods to keep your cats, healthy.
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A. A.
May 31, 2024
Verified reviewThe site is easy to navigate
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A. A.
May 28, 2024
Verified reviewMy little guy loves the chicken and duck shreds. He laps it up in no time and is licking his lips when he sees me preparing it.
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A. A.
May 28, 2024
Verified reviewBeen looking for a pate that my kitty will eat and this fits the bill currently. No telling how long her pallet will love your food, she is one picky puss.
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A. A.
May 28, 2024
Verified reviewThe product is good, our dogs love the food, but I’ve placed two orders of 60 cans of dog food and over half of the cans arrived dented. Some so bad, if you touch the can, it wobble back and forth and cannot be stacked. I’ve ordered through a third party, but when I do, 3 of the 6 flavors re alw out of stock, but the cans are not damaged. The customer service rep said since the cans were not punctured, but just dented, they don’t refund or discount. That’s a bummer. I may need to find another food for our girls.
Reply from kohapet.com
Hi Jami, I apologize for the dented cans you received, as discussed in our email exchange, Our team strives to minimize any dents during the shipping process. However, there are instances where you may receive cans with minor dents. Please note that as long as the can's seal is intact and there are no significant damages, the food inside remains safe and there is no need for a replacement. In case you receive a dented can that is broken, with exposed food, or leaking, we would be more than happy to offer a refund or provide a discount towards your next online purchase. Your satisfaction is our priority, and we understand the concern about feeding dented cans to your dog. To ensure your peace of mind and your dog's safety customer service will reach out to you via email to discuss your refund.
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A. A.
May 13, 2024
Verified reviewGreat product, and excellent, fast delivery.
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A. A.
May 13, 2024
Verified reviewIt was very easy to place an order, and I received it quick.
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A. A.
May 12, 2024
Verified reviewOur cat was having frequent gi issues until we changed to Koha. He is also very picky but loves the tuna poke bowls!
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A. A.
May 12, 2024
Verified reviewUser friendly site especially when I need to changes delicates
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A. A.
May 12, 2024
Verified reviewFast delivery. Loved by my three spoiled, picky poodles
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A. A.
May 11, 2024
Verified reviewVery easy to order and use the site and the delivery was exactly as promised.
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A. A.
May 11, 2024
Verified reviewThis was my third order of Rabbit Stew from KOHA. I had previously order food for my dog, Jack, who has since died. Four orders in all, the shipping is very expensive and SLOW, but my dogs like - and need - the food.
Reply from kohapet.com
Hi Dawn, On behalf of the KOHA family, I extend my deepest sympathies for the loss of Jack. We are glad to know KOHA helps your dogs thrive. It has come to our attention that there have been unexpected delays within the carrier's network, which unfortunately impacted the timely delivery of your package. We are actively working with our shipping partners to resolve this issue and ensure smoother and more timely deliveries in the future. Please know KOHA offers free shipping on all orders over $69, and a flat rate of $9.99 under $69. Customer support is available if you have any questions or need additional information. customerservice@KohaPet.com
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A. A.
May 11, 2024
Verified reviewI think the food is quality but I’m having a hard getting him to eat it…still trying though…
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A. A.
May 11, 2024
Verified reviewMy kitten loves her food. I know that she’s eating healthy food. However, l wonder if it is constipating her.
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