Customer reviews for kohapet.com

Customer reviews

• 5 / 5

  

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  Love the minimal ingredients, great for my cat with thyroid issues.

  Review of 4/23/25, following an experience of 4/5/25 by ANNE C.

• 4 / 5

  

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  Shipping was great

  Review of 4/23/25, following an experience of 4/4/25 by LANA H.

• 5 / 5

  

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  I have a few kitties with food sensitivities and so far the limited ingredient Kangaroo is working out great!!

  Review of 4/23/25, following an experience of 4/1/25 by DENISE B.

• 5 / 5

  

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  Great -,easy to order online and fast shipping

  Review of 4/23/25, following an experience of 4/6/25 by JODI N.

• 5 / 5

  

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  Orders always come in a few days

  Review of 4/23/25, following an experience of 4/5/25 by DIANE H.

• 5 / 5

  

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  The limited ingredient rabbit pate is the best limited ingredient novel pet food that is also high quality and species appropriate. Two of my cats have multiple protein allergies. I refuse to feed them junk hydrolyzed protein kibble. I get my shipments on time. I think the price is fair for the quality of the product, which is consistent. Ordering through recurring shipment saves some money. Overall, I'm very happy with Koha as a company and this product.

  Review of 4/23/25, following an experience of 4/8/25 by KATHRYN P.

• 5 / 5

  

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  Very large order, all arrived in 3 days!

  Review of 4/23/25, following an experience of 4/4/25 by PAMELA P.

• 5 / 5

  

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  Very excellent canned food for cats. One of the best canned foods made in my opinion. My cats love it! In addition, Koha has lightening fast shipping and excellent packaging.

  Review of 4/23/25, following an experience of 4/1/25 by BRENDA D.

• 5 / 5

  

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  Website was easy to navigate and my order was both shipped and arrived very quickly.

  Review of 4/23/25, following an experience of 4/1/25 by CORY B.

• 2 / 5

  

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  Shipping took longer than expected. Products are pricy

  Review of 4/23/25, following an experience of 3/31/25 by KIMBERLY H.

  Answer by kohapet.com

  

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  Hello, Thank you for your feedback. I understand your concerns regarding both the delivery timeframe and the cost of our products. Please know that orders are processed the same day they’re received, and we do quote a delivery window of 2–4 business days, barring any unexpected transit delays. From our records, it appears your order arrived within that timeframe — 4 days from the order date. That said, we understand that timely delivery is important, and we’re always working with our shipping partners to ensure the fastest, most reliable service possible. As for pricing, we completely understand that pet care expenses can add up. At KOHA, believe that investing in premium pet food is an investment in your pet's long-term health and happiness. Our pricing represents the highest quality ingredients and manufacturing practices that provide the best nutrition for your beloved pets. We’re grateful for your trust in KOHA and appreciate you giving us the opportunity to care for your pet. Best regards, The Kohapet Team

• 5 / 5

  

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  My dogs love this Chicken

  Review of 4/13/25, following an experience of 3/28/25 by SHARON S.

• 5 / 5

  

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  Excellent

  Review of 4/13/25, following an experience of 3/29/25 by RICHARD R.

• 5 / 5

  

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  I commend the customer service and delivery. Fast and on time. I have asked questions and they were promptly answered.

  Review of 4/13/25, following an experience of 3/28/25 by GLORIA A.

• 5 / 5

  

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  It's a great website, very easy to navigate.

  Review of 4/13/25, following an experience of 3/24/25 by CYNTHIA B.

• 1 / 5

  

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  We received the review request for food that was not shipped. Contacted customer service and no response two days later. Will never order from them again

  Review of 4/13/25, following an experience of 3/21/25 by LYRIC F. *

  *Pseudonymized data at the request of the author

  Answer by kohapet.com

  

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  Hello, Please note that our customer service hours are Monday through Friday, 9 AM to 5 PM EST. Your emails were received after hours over the weekend, and our team responded first thing Monday morning. The review request you received was part of our automated system and was sent before we were aware that your original package had been lost in transit by the carrier. We completely understand how frustrating that situation must have been, and we truly appreciate your patience as we worked to make it right. We're glad to see that your replacement order has since been delivered successfully. If you have any questions or concerns now that you’ve had a chance to try the product, please don’t hesitate to reach out — we’re always here to help.

• 5 / 5

  

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  Good quality

  Review of 3/29/25, following an experience of 3/20/25 by PAUL H.

• 5 / 5

  

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  Excellent product. My cats love it.

  Review of 3/27/25, following an experience of 3/19/25 by SUSAN H.

• 5 / 5

  

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  Excellent product and service.

  Review of 3/27/25, following an experience of 3/19/25 by CINDY M.

• 5 / 5

  

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  I've purchased before. Always pleased with how fast the order is processed and I've always received a few days after placing the order. Great communication. Our cat is a VERY picky eater so I decided to try the Limited Ingredient diet with venison and got the sample with three cans this time. Our cat really seems to love it.

  Review of 3/26/25, following an experience of 3/18/25 by HOLLY G.

• 5 / 5

  

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  Very fast shipping.

  Review of 3/26/25, following an experience of 3/18/25 by MISAKI I.

• 5 / 5

  

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  Excellent

  Review of 3/25/25, following an experience of 3/17/25 by SUSAN M.

• 5 / 5

  

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  Site is easy to navigate - information abt each food complete and understandable for me - ordering easy - communication about order and delivery service great - delivery on time - packaged well.

  Review of 3/25/25, following an experience of 3/7/25 by KAROL D.

• 5 / 5

  

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  Cat dug right into it! Allergies seem to be waning. Actually smells like real meat. I have already ordered more.

  Review of 3/25/25, following an experience of 3/12/25 by KAREN K.

• 4 / 5

  

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  Good selection especially for special diet concerns. Sadly because our cats are rescues we do not know ages-only how long we have had them. Thank you for providing options for them. Unfortunately feeding for all 14 cats it out of the question due to cost.

  Review of 3/25/25, following an experience of 3/7/25 by LYNN D.

• 4 / 5

  

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  My 19 yr old kitty had ibs so I thought I would try it so she could have alitte more variety. She does like it So far so good. Shipping was fast. L

  Review of 3/25/25, following an experience of 3/15/25 by JULIE E.

• 5 / 5

  

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  The site is very easy to navigate, I like that I can make changes and updates to my standard delivery based on usage and need.

  Review of 3/25/25, following an experience of 3/9/25 by JULIANA C.

• 5 / 5

  

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  Great product. Shipped quickly.

  Review of 3/25/25, following an experience of 3/5/25 by PATRICIA B.

• 5 / 5

  

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  Ordering was easy and I received my order in a timely manner. No issues.

  Review of 3/25/25, following an experience of 3/16/25 by TRACY C.

• 5 / 5

  

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  Everything was easy, my interaction with customer service was great, and it arrived in a reasonable timeframe.

  Review of 3/25/25, following an experience of 3/7/25 by WILLIAM S.

• 5 / 5

  

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  Speedy delivery

  Review of 3/25/25, following an experience of 3/16/25 by JACOB B.

• 5 / 5

  

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  The order and shipment were on time. It was less than a week from order to delivery. The Koha cat food has a good selection of unique proteins which can be hard to find. I will probably set up a reoccurring shipment to save money and have it auto delivered.

  Review of 3/25/25, following an experience of 3/7/25 by MALINDA R.

• 5 / 5

  

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  Wonderful customer service!

  Review of 3/25/25, following an experience of 3/11/25 by DONNA S.

• 5 / 5

  

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  Incredible Service

  Review of 3/25/25, following an experience of 3/3/25 by MICHAEL C.

• 5 / 5

  

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  The two products of Crunchy Sticks were well packaged and arrived quickly. My Border Collies LOVE them.

  Review of 3/25/25, following an experience of 3/4/25 by DAVID R.

• 5 / 5

  

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  Such a great clean alternative to the stuff that they give you at the vet’s office. My little Chihuahua has a really sensitive stomach and the vet suggested her a brand name that they supplied at their facility.. When I looked at the ingredient list on it, I was shocked to see how many carcinogenic preservatives and fillers there were. Especially, in something that is considered safe for dogs who have stomach issues. Once I got Koha I could tell immediately the difference between this and her old food. She definitely enjoys it way better as well! I’ve been purchasing this for about a year now, and my dog has yet to have any kind of stomach flareups and has normal bowl movements. I’d recommend this to any dog owner who has a pup with irritable bowel syndrome or a sensitive stomach.

  Review of 3/25/25, following an experience of 3/9/25 by DINA D.

• 5 / 5

  

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  Great customer service, easy to order and on time delivery.

  Review of 3/25/25, following an experience of 2/19/25 by MARIA D.

• 2 / 5

  

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  My kitty did like the "venison" canned food but at the price you charged for the smallest can is way over my head

  Review of 3/25/25, following an experience of 3/2/25 by GERALDINE S.

• 5 / 5

  

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  My cat comes running when she sees the can. Gone in seconds.

  Review of 3/25/25, following an experience of 3/1/25 by KATHY B.

• 5 / 5

  

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  Best quality food, even better than when I cook for my Wrigley girl.

  Review of 3/25/25, following an experience of 3/1/25 by SUE F.

• 5 / 5

  

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  Finally, quality ingredients...and my greyhounds LOVE this food.

  Review of 3/23/25, following an experience of 3/2/25 by NICOLETTE J.

• 4 / 5

  

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  Good quality food. My cats like some flavors better then others. But everyone is different and they can't love all of them.

  Review of 3/23/25, following an experience of 3/1/25 by BRENDA P.

• 2 / 5

  

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  I have been on a routine delivery for several months and have been increasingly getting more disappointed. I was silent until now. I have 2 cases delivered and every can is dented some so bad that I’m surprised they are not open. I opened 2 cans to feed my cats and both cans were completely different colors one had 1/4 of the can filled with what looked like gelatin. The reason I loved Koha was because of the limited ingredients. Not sure I am going to continue with future purchases.

  Review of 3/23/25, following an experience of 3/1/25 by DEANNA S.

• 4 / 5

  

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  Cats love the food, but every order received is in a box that falls apart when delivered.

  Review of 3/23/25, following an experience of 3/2/25 by THERESE P.

• 5 / 5

  

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  The quick delivery of my order was pretty amazing. I really liked that!

  Review of 3/18/25, following an experience of 2/26/25 by JOAN B.

• 5 / 5

  

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  Always a great product. Easy shopping and fast shipping. We have tried just about all of the linited ingredient foods. Dog loves them all.

  Review of 3/18/25, following an experience of 2/24/25 by JEFF H.

• 5 / 5

  

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  Best food for my dog. He loves it! Very elderly picky Chihuahua.

  Review of 3/18/25, following an experience of 2/24/25 by GAIL B.

• 5 / 5

  

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  It was perfect timing as it got to us fast . We appreciate Kohapet. It worked helping to get our dog pancreatitis under wraps. She is on the mend.

  Review of 3/18/25, following an experience of 2/28/25 by LANA H.

• 5 / 5

  

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  Easy to order.

  Review of 3/18/25, following an experience of 2/27/25 by SARA B.

• 3 / 5

  

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  I bought some samples from a local pet store before I ordered. And my cat seemed to like it. When I got my case of duck in my case of chicken, the food turned brown way too quick compared to the samples I bought from a pet food store what’s going on? Is it not as fresh I’m confused.

  Review of 3/18/25, following an experience of 2/24/25 by RENEE O.

  Answer by kohapet.com

  

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  Hi Renee, Thank you for sharing your feedback. We want to assure you that the KOHA cat food available in stores comes from the same warehouse that fulfills our online orders. Since KOHA is a natural, minimally processed food, variations in color, texture, and consistency can occur from batch to batch. It’s possible that the sample you tried in-store and the case you purchased online were from different batches. Additionally, because our recipes are made with high-quality natural ingredients we do not recommend leaving the food out in the bowl for extended periods. If you have any further concerns, customer support is available to assist you. customerservice@kohapet.com

• 5 / 5

  

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  Quality ingredients and good texture, all of my cats love it.

  Review of 3/18/25, following an experience of 2/25/25 by HOLLY M.

• 5 / 5

  

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  Easy to navigate

  Review of 3/18/25, following an experience of 2/27/25 by DIANA C.

• 5 / 5

  

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  Our cat loves her Limited Ingredient Rabbit wet food! The price is right, we don't need a subscription AND customer service was quick and efficient when I realized I'd originally put in the wrong address. We'll be back.

  Review of 3/18/25, following an experience of 2/24/25 by MARINA D.

• 5 / 5

  

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  The order was accurate and delivered on time, at the wrong door but that wasn't KOHA's fault.

  Review of 3/3/25, following an experience of 2/22/25 by PATRICIA C.

• 5 / 5

  

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  You stand by your products, which are great. Deliveries are quick. And, you’re quick to solve issues.

  Review of 3/3/25, following an experience of 2/23/25 by DIANA F.

• 5 / 5

  

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  Order arrived promptly and in good condition.

  Review of 3/2/25, following an experience of 2/22/25 by DEBORAH S.

• 5 / 5

  

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  Rabbit food saved my cat. I’ve even tried others that are essentially similar ingredients and theirs is the only one that stops my Honey from getting sick. I only wish they weren’t so expensive.

  Review of 3/2/25, following an experience of 2/22/25 by KIRSTEN V.

• 5 / 5

  

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  Got this food for my daughter's dog that has stomach issues. She has a vitamin K deficiency and this food has done great for her. My daughter was fixing her food for a long time but her fur baby was losing weight. After being on this food she has gained her weight back and is doing great! Would highly recommend this food if your pet has any kind of stomach issues or food allergies.

  Review of 3/1/25, following an experience of 2/21/25 by JANET G.

• 5 / 5

  

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  My cats love Koha foods.

  Review of 2/28/25, following an experience of 2/20/25 by PATRICIA B.

• 5 / 5

  

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  Shipping and customer service is excellent.

  Review of 2/26/25, following an experience of 2/17/25 by ALEXANDER S.

• 5 / 5

  

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  I have a reoccurring order for chicken shreds. It is so easy to have the food my dogs need delivered to my door.

  Review of 2/26/25, following an experience of 2/18/25 by KAREN M.

• 5 / 5

  

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  Both products that I’ve used have been great. Received very quickly when ordering directly from them.

  Review of 2/26/25, following an experience of 2/18/25 by TIFFANY E.

• 5 / 5

  

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  First of all, the food is excellent for my cats. They were on a prescription diet for IBD recommended by my vet. One cat started developing diabetes and the other had constant, persistent itching requiring medication. Before starting insulin, I looked at the diet and noticed they had added pea protein as one of the first ingredients. I switched their food to Koha by following the recommended method of mixing old and new food. Both cats love the new food and their symptoms are much improved. The customer service is fantastic.I am having the food shipped and twice had a problem with dented, damaged cans. One can was open and another contained spoiled food. I don’t take a chance with dented cans and threw them away. When I notified customer service the response was immediate and I received a refund. ( I didn’t ask for a refund the first time.) I definitely recommend Koha limited ingredient food for cats! It’s apparently yummy and improved the health for both of my cats.

  Review of 2/25/25, following an experience of 2/17/25 by JENNY W.

• 5 / 5

  

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  The order site is easy to navigate and submit. Order confirmation was prompt. Delivery arrived on the date promised.

  Review of 2/25/25, following an experience of 2/15/25 by MAYRA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  There was a misunderstanding about delivery of both of my boxes of a large order... I emailed KOHA and noted to FedX the issue and my second box was delivered the next day...

  Review of 2/24/25, following an experience of 2/14/25 by PAMELA P.

• 5 / 5

  

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  One of my cats has food allergies, so he needs novel proteins. I wanted to supplement their food I’ve been using for many years from another company, and found KOHA had several novel proteins the other company didn’t have. KOHA’s website was very easy to navigate and I found the novel protein foods quickly and easily. I could also get just a few cans of different flavors to sample and see what my cats enjoyed eating. They liked 2 out of the 3 flavors and had no problems with them, so they now have a bit of a variety! I also liked that the food was limited ingredient. Navigating the KOHA website was effortless and painless.

  Review of 2/24/25, following an experience of 2/14/25 by LAURA M.

• 5 / 5

  

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  My dog loves it and it does not set off his allergies.

  Review of 2/24/25, following an experience of 2/15/25 by REBECCA B.

• 5 / 5

  

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  So far so good! My dog who has bad allergies seems to be doing well on this food. I remain very hopeful!

  Review of 2/24/25, following an experience of 2/16/25 by JILL M.

• 5 / 5

  

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  Our VERY PICKY senior loves the duck stew.

  Review of 2/24/25, following an experience of 2/15/25 by JAMES L.

• 5 / 5

  

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  This is the only food my picky eater will eat. The site was easy to navigate to get to the right product, and people were very responsive

  Review of 2/23/25, following an experience of 2/15/25 by DIANNE R.

• 5 / 5

  

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  I appreciate the variety of novel protein being offered, and that you can order a few cans to try out before ordering a whole case. You never know what cats are going to like! And so far I've received my orders very quickly.

  Review of 2/23/25, following an experience of 2/8/25 by BRANDI B.

• 5 / 5

  

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  Wanted to use them for years but the price deterred me. Finally went for it when my cat’s allergies demanded it. What a great move. They devour this food.

  Review of 2/22/25, following an experience of 2/14/25 by JOSEPH B.

• 5 / 5

  

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  Fast shipping and no dented cans. Great!

  Review of 2/21/25, following an experience of 2/13/25 by THEO H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  My cat was having issues with loose stools & blood in his stool for about a year. I tried probiotics, deworming, vet visits, pumpkin, etc… the vet recommended a main protein change. Initially, I was recommended to use rabbit or kangaroo. I had seen some reviews of people saying their cat’s IBD symptoms cleared once they began feeding them the limited ingredient wet food. I put him on the chicken version (wet food only diet) and WOW! I don’t think his poops have ever looked this normal. His weight has also drastically improved; before he was a whopping 18 pounds and I worried for his health. I’m not sure what he is now, but he is definitely looking slimmer & no more severe bloating, blood in stool, or loose stools! Another very interesting effect of changing his food; he is cuddly now, and he never used to be. I suppose I wouldn’t want to cuddle either if I had severe bloat & tummy issues. THANK YOU KOHA for giving my cat a healthier life!

  Review of 2/20/25, following an experience of 2/12/25 by JONAS R.

• 5 / 5

  

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  Koha pet is very convenient to use. The food comes ain a timely manner and easy to order

  Review of 2/20/25, following an experience of 2/12/25 by DIANE H.

• 5 / 5

  

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  Excellent customer care via phone and email and very quick delivery. Thank you!

  Review of 2/20/25, following an experience of 2/11/25 by TRICIA V.

• 4 / 5

  

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  Food is great, shipping is way too slow.

  Review of 2/18/25, following an experience of 2/9/25 by HEATHER L.

• 5 / 5

  

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  Very pleased with ingredients and selection. Only wish there was an option to purchase 12 cans instead of 24 because I have unfortunately purchased flavors my cats were not fond of and that weren’t available in the variety pack. I would even like to suggest the ability to choose our own flavors for the variety pack since they’ve added venison and kangaroo to the limited ingredient pate cat food options

  Review of 2/15/25, following an experience of 2/6/25 by KELA S.

• 5 / 5

  

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  It was shipped fast and I received exactly what I ordered.

  Review of 2/15/25, following an experience of 2/7/25 by KIM H.

• 5 / 5

  

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  Nicely packed and quick shipping

  Review of 2/13/25, following an experience of 1/28/25 by LAURIE A F.

• 5 / 5

  

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  I honestly cannot say enough good things about Koha foods. Our 9 YO Rotty girl has developed HORRIBLE IBS - to the point that she was pooping pure liquid for weeks despite antibiotics and prescription food (which costs a fortune). She has now been on Koha for a few months and we have had ZERO issues. Her coat is coming back and she is feeling much more like herself. We are so grateful to find a consistently produced dog food that agrees with our girl's sensitive system.

  Review of 2/13/25, following an experience of 2/5/25 by ASHLEY S.

• 5 / 5

  

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  Great food and quick delivery very happy with Koha cat food

  Review of 2/12/25, following an experience of 2/3/25 by MARITZA L.

• 5 / 5

  

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  First of all, my cats food was delivered in a flash. I think it took one day for delivery. Ordering was very simple, and I definitely like the way Koha has set up their website. All the information that you would want to know about your cats food, is right there for you to see. I think the most important information, that you would want to know about, is the Nutritional information. There you will find out how much phosphorus, calcium, carbs, fats, etc., is in your cats food. Most companies do not disclose this at their websites, I think, because they are trying to hide certain things from us pet parents(this is just my thoughts).

  Review of 2/12/25, following an experience of 2/3/25 by MARIANNE R.

• 5 / 5

  

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  This was my third order of the KOHA rabbit cat food. It helped my poor tortie get over six months of diarrhea after oral antibiotics messed up her system. Very pleased with the product and service.

  Review of 2/12/25, following an experience of 2/3/25 by KIMBERLY D.

• 5 / 5

  

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  Easy to order. Great service. Arrives quickly and well packaged. I have been ordering for years and never had an issue.

  Review of 2/11/25, following an experience of 2/3/25 by RICHARD M.

• 5 / 5

  

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  The ordering process was quick and easy.

  Review of 2/11/25, following an experience of 2/3/25 by DIANA B.

• 5 / 5

  

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  Best foods and quick delivery.

  Review of 2/10/25, following an experience of 2/1/25 by SUE F.

• 5 / 5

  

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  Koha is awesome. My last shipment the bubble wrap wasn't wrapped all the way around. Some cans were dented. But they look okay. Maybe someone new in shipping ...

  Review of 2/9/25, following an experience of 2/1/25 by MANDO N.

• 4 / 5

  

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  The products are very good and my cat likes it. Delivery process has improved within last 3 years- it is faster and arrive neatly. The website is still not customer friendly- still complicated and being lagged often.

  Review of 2/9/25, following an experience of 2/1/25 by YULIYA G.

• 5 / 5

  

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  Had my boys and girls on the 3 oz size cans which was perfect when they were younger. Now 2 and 3 yrs old the 5.5 oz cans are much better for them now that their getting older. They all go crazy for rabbit which is perfect for their sensitive stomach's 😻😻😻😻

  Review of 2/9/25, following an experience of 2/1/25 by AMBER G.

• 5 / 5

  

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  Cats love the food, so glad for minimal ingredients. Received my order quickly, which is much appreciated!

  Review of 2/8/25, following an experience of 1/31/25 by ANNE C.

• 5 / 5

  

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  My cats LOVE the duck and venison pate!

  Review of 2/8/25, following an experience of 1/30/25 by HEATHER L.

• 5 / 5

  

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  My orders come in 24-48 hours.

  Review of 2/7/25, following an experience of 1/30/25 by PAULINE D.

• 5 / 5

  

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  The food seems to be ground up better than before and my cats are eating more and getting their calcium too instead of leaving little pieces in their bowls.

  Review of 2/6/25, following an experience of 1/27/25 by HOLLY M.

• 5 / 5

  

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  Over all love your food and when if there's a problem it's handle d

  Review of 2/6/25, following an experience of 1/23/25 by TAMMY R.

• 5 / 5

  

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  My dog has consistently liked this food. Good communication on shipping and easy to modify the order on the website, if needed. We use autoship, which is quite handy.

  Review of 2/6/25, following an experience of 1/24/25 by HEATHER F.

• 4 / 5

  

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  took about 5 days for the order to arrive. Not fast, average.

  Review of 2/6/25, following an experience of 1/24/25 by BRENDA P.

• 5 / 5

  

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  Love this company. Has kept my male cats with kidney issues ALIVE with the food they make. I'd have to look but it has been probably 5 or 6 years with KOHA !!!

  Review of 2/6/25, following an experience of 1/28/25 by JANET T.

• 5 / 5

  

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  I use this in conjunction with prescription Kibble due to allergies and this seems to cause no allergic reactions. He loves the flavor too.

  Review of 2/6/25, following an experience of 1/29/25 by PAULA G.

• 5 / 5

  

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  My cat has severe food allergies and Koha rabbit does noy trigger her symptoms. It is also, evidently, delicious to her and my other cat. Thanks so much for providing reliable and healthy food!

  Review of 2/6/25, following an experience of 1/28/25 by STEPHANIE F.

• 5 / 5

  

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  When our Wrigley has belly problems, the Bland Diet Beef/Rice/Pumkin clears her up in just a few days. And she LOVES the taste.

  Review of 2/6/25, following an experience of 1/24/25 by SUE F.

• 5 / 5

  

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  great service, fast delivery

  Review of 2/6/25, following an experience of 1/27/25 by LOUANN K.

• 5 / 5

  

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  I have a 13 year old tabby, he has severe digestive issues and tends to vomit almost daily. It has been a genuine war, in order to keep him as healthy as possible. After changing to Kohapet he has stoped vomiting, although he is picky he enjoyed the cans with all his might, and his energy is in a radically different level. Thank you for giving my baby a chance to live longer and happy

  Review of 2/6/25, following an experience of 1/21/25 by MIGUEL H.

• 5 / 5

  

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  Dexter loves seeing the fedex person coming with his food. I am very happy with the service of Koha pet.com. The orders come quickly and always when they say it will be there

  Review of 2/6/25, following an experience of 1/17/25 by DIANE H.

• 4 / 5

  

  Edit Flag

  Cat began having issues with wet food, rabbit flavor like the recipe was changed….

  Review of 2/6/25, following an experience of 1/14/25 by HEATHER C.

  Answer by kohapet.com

  

  Flag

  Hi Heather, Thank you for sharing your feedback. We’re sorry to hear that your cat didn’t seem to enjoy the food this time around. We understand how important it is to provide a meal that your pet loves and thrives on. To reassure you, there has been no change to our recipe. KOHA remains committed to providing limited-ingredient, minimally processed, natural food for your furry friend. However, because our food is made with high-quality, natural ingredients, the color, consistency, and texture may occasionally vary slightly from batch to batch. Please feel free to reach out to our customer care team so we can assist you further. (customerservice@kohapet.com)

• 5 / 5

  

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  I received my order within three days, even with the bad weather on the east coast. Never thought I’d receive it so fast.

  Review of 2/6/25, following an experience of 1/18/25 by LINDA S.

• 5 / 5

  

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  Would like more coupon codes!

  Review of 2/6/25, following an experience of 1/21/25 by VIVIAN P.

• 5 / 5

  

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  My cat absolutely loves the Beef Pure Shreds. The smaller can size is the perfect portion for his meals. This is the only food he licks the bowl clean for. I think he recognizes the can as he meows like crazy when I pull these out to feed him.

  Review of 2/6/25, following an experience of 1/20/25 by SAM T.

• 5 / 5

  

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  I love the variety of foods and so does my dog. He has a sensitive stomach and itchy skin. Wasn't sure if it was just seasonal allergies or food intolerances. He does well on all a select few varieties. He loves the chicken shreds and beef.

  Review of 2/6/25, following an experience of 1/6/25 by GLORIA A.

• 5 / 5

  

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  After extensive research, I am grateful to come across with Koha! My dog have food sensitivity to very particular ingredients found in almost every dog formula making it hard to find a firmula that fit his needs. just be able to get any. Almost done with my 2nd bag, so far it seems a good formula, and the best part is that my dog loves it!

  Review of 2/6/25, following an experience of 1/18/25 by JUAN R.

• 5 / 5

  

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  The Koha site was easy to navigate and to place an order. The dog food shipped very quickly and was well packaged. No dented cans! Had no reason to contact customer service.

  Review of 2/6/25, following an experience of 1/18/25 by SHERYL F.

• 5 / 5

  

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  Koha is a great company to work with. Excellent customer service and the product is very high quality.

  Review of 2/6/25, following an experience of 1/16/25 by JENNIFER T.

• 1 / 5

  

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  Paid $95 for a case of koha cat food. None of my cats would eat it. Contacted the company. They refused to issue a refund. Stuck with an expensive case of cat food not even the strays will eat

  Review of 2/6/25, following an experience of 11/18/24 by ROBIN M.

  Answer by kohapet.com

  

  Flag

  Thank you for sharing your feedback. We’re sorry to hear that you were dissatisfied with your recent experience. We aim to ensure transparency, and our return policy, which is posted on our website, allows us to offer store credit as a resolution for open cases of food. We appreciate your understanding and hope you find something that meets your needs.

• 5 / 5

  

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  I am very satisfied with customer service handling my concerns and the prompt delivery of products.

  Review of 2/6/25, following an experience of 1/20/25 by DIANA F.

• 5 / 5

  

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  Customer service at Koha is the best I’ve ever dealt with. .com is straight forward and easy. I’ve been with you for years.

  Review of 2/6/25, following an experience of 1/20/25 by GAYLE H.

• 5 / 5

  

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  The site was user friendly and delivery within the week

  Review of 2/6/25, following an experience of 1/21/25 by TAMMY P.

• 5 / 5

  

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  Love your limited ingredients products and their delivery on my porch. Thank you! Not rating each product.

  Review of 2/6/25, following an experience of 1/21/25 by LOUISE S.

• 5 / 5

  

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  Website, help, products are excellent. Thier single protein food saved my cat's life. Thank you so much.

  Review of 1/22/25, following an experience of 1/14/25 by TERRI S.

• 5 / 5

  

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  Super fast shipping and very educational website

  Review of 1/22/25, following an experience of 1/9/25 by ASHLEY S.

• 4 / 5

  

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  Happy to have found kohapet and the limited ingredient food for our cats. After receiving a couple of damaged orders (which were quickly addressed) shipping has been quick and without any issue. I do wish that it was easier to manage subscriptions. Each item becomes its own subscription vs. having items that ship together being the subscription. I've had to delete and redo this order to change items instead of just changing what is in the subscription and for some reason the Duck didn't become a subscription when I did it this time. This takes time and is frustrating. Please consider revising from the customer perspective.

  Review of 1/21/25, following an experience of 1/10/25 by ANNE W.

  Answer by kohapet.com

  

  Flag

  Hi Anne, Thank you for sharing your feedback about our subscription platform. We’re sorry to hear about the challenges you’ve been experiencing. It seems there might have been an issue with how the orders were placed, and we’d love to help clarify the process to ensure everything works smoothly for you moving forward. Our customer care team is always here to assist, please feel free to reach out so we can work with you directly to resolve this and ensure a seamless experience. (customerservice@kohapet.com)

• 5 / 5

  

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  The company and its representatives have been helpful from the beginning.

  Review of 1/21/25, following an experience of 1/13/25 by KATHLEEN N.

• 5 / 5

  

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  Easy to use

  Review of 1/21/25, following an experience of 1/13/25 by SUSANNE N.

• 5 / 5

  

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  Great company with excellent quality food

  Review of 1/20/25, following an experience of 1/10/25 by VALERIE C.

• 5 / 5

  

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  Service is great. Customer service is spot on with responses.

  Review of 1/20/25, following an experience of 1/11/25 by IRA S.

• 5 / 5

  

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  I placed an order with kohapet.com and I received it extremely quick.

  Review of 1/20/25, following an experience of 1/6/25 by IVETTE D.

• 5 / 5

  

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  My cat doesn't like the limited ingredient pate but she absolutely loves the poke bowl. I just recently switched her diet to more wet food (I didn't know better and she was on kibbles only). Turns out she's a sea lover.

  Review of 1/20/25, following an experience of 1/4/25 by MIN T.

• 5 / 5

  

  Edit Flag

  Fast shipping and quality products.

  Review of 1/20/25, following an experience of 12/29/24 by PAULINE D.

• 5 / 5

  

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  I received my order on time and I was impressed with the packaging. Each case of 12 cans was packed in its own box, both placed inside another box with plenty of paper packing - not a single dented can.

  Review of 1/20/25, following an experience of 1/4/25 by ANN G.

• 5 / 5

  

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  Great web site. Easy to navigate. Routinely impressed with how predictable and reliable the shipping and timing of the shipping is.

  Review of 1/20/25, following an experience of 12/21/24 by ERIC R.

• 5 / 5

  

  Edit Flag

  The website is easy to navigate and my order was promptly delivered.

  Review of 1/20/25, following an experience of 12/31/24 by HEIDI C.

• 5 / 5

  

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  My dog loves the food! I use the bland diet and the canned shreds for him, mixed in with his regular dry food.

  Review of 1/20/25, following an experience of 12/30/24 by ROBIN B.

• 5 / 5

  

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  Their product is high quality.

  Review of 1/4/25, following an experience of 12/27/24 by PAUL H.

• 5 / 5

  

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  It's easy to order. They have a big variety of foods that are great for my dog. I receive my order quick.

  Review of 1/3/25, following an experience of 12/26/24 by PEGGY M.

• 5 / 5

  

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  The site is easy to navigate and shipping is quite fast.

  Review of 1/2/25, following an experience of 12/25/24 by LOGAN D.

• 5 / 5

  

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  My dog has so much energy. The product ships so fast.

  Review of 1/2/25, following an experience of 12/25/24 by SUE F.

• 5 / 5

  

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  Dexter love the bland diet food. Never have to fight with him to eat

  Review of 12/30/24, following an experience of 12/22/24 by DIANE H.

• 5 / 5

  

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  The site is easy to navigate, and all my orders were handled very efficiently.

  Review of 12/29/24, following an experience of 12/21/24 by ALICE S.

• 5 / 5

  

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  The site seems ver6 easy to navigate. They seem to get the orders out quickly. I am pleased with their service.

  Review of 12/27/24, following an experience of 12/19/24 by SANDY R.

• 5 / 5

  

  Edit Flag

  I am very glad I found Koha. It’s easy to figure out which food is the best option. Ordering is really easy and delivery is so fast.

  Review of 12/26/24, following an experience of 12/18/24 by HELENA L.

• 5 / 5

  

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  Easy to use.

  Review of 12/26/24, following an experience of 12/18/24 by DILLON H.

• 5 / 5

  

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  The website is extremely easy to navigate. My order shipped the same day and I received it within 48 hours. I was very impressed. I also emailed with a question and received an email back quickly.

  Review of 12/25/24, following an experience of 12/17/24 by PAULINE D.

• 5 / 5

  

  Edit Flag

  Orders are shipped very quickly. The packing of canned cat food is excellent. No dented cans!

  Review of 12/24/24, following an experience of 12/16/24 by CYNTHIA W.

• 5 / 5

  

  Edit Flag

  Easy to order, always in stock, and prompt shipping.

  Review of 12/23/24, following an experience of 12/15/24 by ANN P.

• 4 / 5

  

  Edit Flag

  Order arrived as expected, well packed, no problems. Only negative is that 12 of 60 cans were very dented, a couple near the rim so had to throw them out.

  Review of 12/23/24, following an experience of 12/15/24 by CANDICE R.

• 5 / 5

  

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  Excellent service and product

  Review of 12/21/24, following an experience of 12/12/24 by WILHELMINE F. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Really an excellent web sight. Straight forward giving one choices of their products. Shipping was fast and the out door cat liked the food that I bought for him. It's been cold out so I heat the can up before putting it in a bowl, this will worm him up in the mornings to start his day. The cat has dry scally skin on his back hoping the vitamins in the food + the fat content will help him out.

  Review of 12/21/24, following an experience of 12/10/24 by THOMAS S.

• 5 / 5

  

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  My pups love Koha! Picky eaters and they just love it

  Review of 12/19/24, following an experience of 12/10/24 by BARBARA S.

• 5 / 5

  

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  I appreciate Stefanie letting me know that they were out of my regular product in the 5.5 oz cans and when they would be back in stock and gave me enough time to order the 3 oz. cans so I didn't run out. The customer care at Koha is top notch!

  Review of 12/19/24, following an experience of 12/11/24 by CARON K.

• 5 / 5

  

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  This time, all top-notch

  Review of 12/17/24, following an experience of 12/9/24 by DONALD G.

• 5 / 5

  

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  Our dog has pancreatitis and the doctor recommended the wet beef and rice food. She is doing a lot better. My only worry is she will get burnt out on it. We got the beef and she is allergic to chicken

  Review of 12/17/24, following an experience of 12/8/24 by LANA H.

• 5 / 5

  

  Edit Flag

  It’s great that the company sells a three can quantity. That way I can see if my dog with IBD can tolerate it. I mixed a small amount into her Hydrolized Protein wet food, and she loves it. She has not had any reactions to it, which is wonderful! I will be ordering a case now.

  Review of 12/16/24, following an experience of 12/8/24 by LOULOU W.

• 5 / 5

  

  Edit Flag

  I’m very happy to use KOHA. One of my cats had stomach issues that have completely cleared up and both cats enjoy it (although they are not fussy and would happily eat anything). However, it is expensive and you have specials on other food but not the limited ingredient pate which is what I use. I do get a little discount for subscribing but it would be nice to feel that I am appreciated as a loyal customer.

  Review of 12/14/24, following an experience of 12/6/24 by KAREN C.

• 5 / 5

  

  Edit Flag

  Answered questions immediately, solved my problem. Great support team!!!

  Review of 12/13/24, following an experience of 12/2/24 by IRA S.

• 5 / 5

  

  Edit Flag

  I found Koha through an internet search for novel protein, limited ingredient food. Our cat was recently diagnosed with either IBD or intestinal lymphoma and even with treatment, seemed to be getting worse on the prescription food and needed to try something else. Internet research had a few recommendations for novel protein, limited ingredient cat food. Koha is the only food I've been able to find that provides this. I ordered 24 3oz cans last week and it was shipped/received very quickly. Our cat likes it and I'm in the process of ordering more. Thank you!

  Review of 12/13/24, following an experience of 12/5/24 by HOLLY G.

• 5 / 5

  

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  Website is simple to use, and shipping was faster than I expected (shipped 2 days after I ordered) .

  Review of 12/13/24, following an experience of 12/4/24 by CYNTHIA W.

• 5 / 5

  

  Edit Flag

  Great for my elderly IBD cat. No more loose stool and he’s gaining weight.

  Review of 12/13/24, following an experience of 12/4/24 by SHERIDAN L.

• 5 / 5

  

  Edit Flag

  So glad to have found this food! My cat has been on an extremely expensive veterinary diet for food sensitivities and I really wanted a better quality food that is half the price. So glad Koha is available! He hasn’t vomited once while transitioning to this food.

  Review of 12/13/24, following an experience of 11/23/24 by TONI R.

• 5 / 5

  

  Edit Flag

  I really appreciate that offer three cans instead of just 12 or 24. My cat has refused everything until now, and it's been expensive. A small amount at once was very helpful!

  Review of 12/13/24, following an experience of 12/1/24 by LAURA C.

• 5 / 5

  

  Edit Flag

  My very picky dog loves koha dog food- especially the new limited ingredient bland diet pouches!! Usually it takes him all day to finish his bowl-but not anymore! He scarfs the whole bowl down as soon as I set it down! And fast delivery when I order online is awesome!

  Review of 12/13/24, following an experience of 12/2/24 by SANDY H.

• 5 / 5

  

  Edit Flag

  Excellent and fast shipment and arrival. Thank you!

  Review of 12/13/24, following an experience of 11/23/24 by CORAL T.

• 5 / 5

  

  Edit Flag

  Easy website to use; love that we are allowed to choose 3 cans at a time of different tastes; I have Chihuahuas!

  Review of 12/13/24, following an experience of 11/26/24 by PAMELA P.

• 5 / 5

  

  Edit Flag

  good food, quick delivery.

  Review of 12/13/24, following an experience of 11/26/24 by LISA G.

• 5 / 5

  

  Edit Flag

  I have been very happy with not only the company but the quality of food! One of my two cats was needing to transition to a limited ingredient diet and I’m happy Koha is available!

  Review of 12/13/24, following an experience of 11/29/24 by CAITLIN S.

• 4 / 5

  

  Edit Flag

  Food is expensive but made a huge difference for my IBS cat. This is my second purchase from KOHA but this time I was disappointed to see a large number of dented and damaged cans despite the packing being intact.

  Review of 12/13/24, following an experience of 11/26/24 by SUZY S.

• 5 / 5

  

  Edit Flag

  The siite is clean and easy to navigate. I had a issue with getting damaged cans. Koah reached out to me apologized and gave me a discount in my next order. Since then they have improved the packaging to secure the cans. I never blamed them and I had seen FedEx just toss the boxes. Koha took care of it and made it right. The cans I get now are packed with plenty of paper and bubble wrap. It's tightly done too and stays together secured. Stephanie is great over there.

  Review of 12/13/24, following an experience of 11/23/24 by JAMES C.

• 5 / 5

  

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  Koha is my only choice for our Wrigley girl.

  Review of 12/13/24, following an experience of 11/24/24 by SUE F.

• 5 / 5

  

  Edit Flag

  Have been with this company for years now. They stand by their excellent products along with delivery process. This food saved 2 of my 3 cats lives.- they are males and will be 9 & 11 in 2025.They both have compromised kidneys. Never thought I would have them for this long, so happy and healthy, therefore, making me very happy. It might not be inexpensive but I save a heck of lot on veterinarian cost !!! Janet from Mystic, CT

  Review of 12/13/24, following an experience of 11/29/24 by JANET T.

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