Customer reviews for kohapet.com

Customer reviews

• 5 / 5

  

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  Good prices and very high end kitty food! Fast shipping.

  Review of 12/13/24, following an experience of 11/24/24 by DEBRA F.

• 5 / 5

  

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  Fast shipping, items packed well

  Review of 12/13/24, following an experience of 11/25/24 by DANA B.

• 5 / 5

  

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  Our reoccurring order is wonderful. I always receive an email letting me know it’s about time to ship. The order arrives in the estimated timeframe. We have never ran!

  Review of 12/13/24, following an experience of 11/26/24 by KAREN M.

• 5 / 5

  

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  My dog loves this food

  Review of 12/13/24, following an experience of 11/25/24 by DIANE H.

• 5 / 5

  

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  My cat is in love with the minimal ingredient duck food. He has IBD and has not had any vomiting or concerns with this food. He is happy and starting to gain weight. Thanks you so much for helping my Freddie!

  Review of 12/13/24, following an experience of 11/24/24 by ROXANNE P.

• 5 / 5

  

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  Good selection to address a variety of health issues.

  Review of 12/13/24, following an experience of 11/21/24 by HEIDI C.

• 5 / 5

  

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  My dogs love!!! Great product.

  Review of 12/13/24, following an experience of 11/14/24 by JESSICA M.

• 5 / 5

  

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  Excellent service with KOHA! I definitely recommend KOHA!

  Review of 12/13/24, following an experience of 11/21/24 by CAROLINE S.

• 3 / 5

  

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  Every can in the last delivery was a second as they were all seriously bent.

  Review of 12/13/24, following an experience of 11/21/24 by DEBRA B.

  Answer by kohapet.com

  

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  Hi Debra, I apologize for the issue regarding the dented cans you received. Our team strives to minimize any dents during the shipping process. However, there are instances where you may receive cans with minor dents. Our customer support team will reach out to you for more information.

• 5 / 5

  

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  Very impressed with the quality of the food for my cats.

  Review of 12/12/24, following an experience of 11/20/24 by HEIDI R.

• 3 / 5

  

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  I was once again sent multiple dented cans, it seems it was good for a few months now back to over 1/2 of my cans are dented.

  Review of 12/12/24, following an experience of 11/19/24 by RICH B.

• 4 / 5

  

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  I love Koha as do my bengals! Unfortunately, the kangaroo is a nonstarter fit my cats, the smell is so strong and off putting. They live the rabbit and venison. But I’m out $90 for a case of kangaroo that will be tossed out.

  Review of 12/7/24, following an experience of 11/15/24 by ALLISON P.

  Answer by kohapet.com

  

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  Hi Allison, I’m sorry to hear that your pet didn’t enjoy the KOHA Kangaroo recipe, we are thrilled to know they are enjoying the rabbit and venison. To help pet owners explore options, KOHA offers "trial packs" or a minimum purchase of three cans for some of our recipes. These options allow you to try different flavors or focus on a specific one to find your pet’s favorite before committing to a full case. Customer support will be in touch to to discuss a store credit for a different recipe. Please feel free to donate the remaining cans to your local shelter. Thank you for supporting our brand.

  Answer by Allison P

  

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  Thank you, i appreciate that. I have been on a subscription with you all for over three years now. So, i appreciate the response. If you ever bring back the beef pate, we will get more of that as well.

  Show exchanges Hide exchanges
• 4 / 5

  

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  I would rate EXCELLENT if not for the fact you were out of Beef and Salmon (which gives my cat less variety).

  Review of 12/7/24, following an experience of 11/17/24 by TERESA T.

• 5 / 5

  

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  I have Chihuahuas, and I have so appreciated being able to order 3 cans at one time; no room to store anything here... They do so well on these foods and they love them... Beef, Lamb are their favorites thus far, anxious to try the Chicken I just received...The lung strips are great for my bigger dog, and do not make her sick as most of the large crunchy chews do...

  Review of 12/7/24, following an experience of 11/16/24 by PAMELA P.

• 5 / 5

  

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  Order was delivered in a timely manner. Well packed and no cans dented.

  Review of 12/7/24, following an experience of 11/16/24 by COLLEEN D W.

• 5 / 5

  

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  Great service dogs love crunchy treats

  Review of 12/7/24, following an experience of 11/19/24 by DONNA S.

• 5 / 5

  

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  Really appreciate the prompt service, packed neatly to perfection and the dog loves the pork flavor so much! He is so picky so it was a real joy to see him devour his dinner tonite!💕🐕

  Review of 12/7/24, following an experience of 11/14/24 by MARIE B.

• 3 / 5

  

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  Order shipped quickly and didn't take long to arrive. A couple of the cans have pretty significant denting, quality control could use improvement.

  Review of 12/7/24, following an experience of 11/14/24 by NANCY J.

  Answer by kohapet.com

  

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  Hi Nancy Thank you for sharing your review. I sincerely apologize for the issue with the dented cans you received. While our team works diligently to minimize dents during shipping, however, there are instances where you may receive cans with minor dents. To assist you further, please contact customer support at customerservice@kohapet.com

• 5 / 5

  

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  Excellent delivery! On time and packaged professionally.

  Review of 12/7/24, following an experience of 11/18/24 by MARIE B.

• 5 / 5

  

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  My cat absolutely loves the pure shreds. Koha makes a fantastic product and it makes me happy to see my cat happy and well fed.

  Review of 12/7/24, following an experience of 11/18/24 by REAGAN R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great company and the shipment is always fast!

  Review of 11/19/24, following an experience of 10/31/24 by LA SHAWN C.

• 5 / 5

  

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  The experience was great, though some items were out of stock, but I got everything I needed. I wish the free shipping was offered for less expensive purchases but I’m happy to be able to get what I need.

  Review of 11/14/24, following an experience of 11/6/24 by DIANE-MICHELE P.

• 5 / 5

  

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  Good selection. Great service.

  Review of 11/14/24, following an experience of 11/6/24 by SHERIDAN L.

• 5 / 5

  

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  I love Koha pet! My cats love the options and the pokebowls are like crack for them! I love the limited ingredients and variety of protein options as 2 of my cats cannot eat meat with feathers.

  Review of 11/14/24, following an experience of 11/6/24 by AMBER O.

• 5 / 5

  

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  I ordered online directly from Kohapet and received my order within a week

  Review of 11/13/24, following an experience of 10/28/24 by TAMMY P.

• 5 / 5

  

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  Quality products, fast delivery. My standard poodles love it.

  Review of 11/13/24, following an experience of 11/5/24 by KATHLEEN A.

• 5 / 5

  

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  My kitties and I truly love Koha. After one of our cats developed a poultry allergy, it was a struggle to find food that wasn't fish-based and didn't have any poultry ingredients. Koha has been great for all three of our cats. Not cheap, but worth it for the quality and consistency Koha offers. Delivery is always super quick too!

  Review of 11/8/24, following an experience of 10/27/24 by KYLE G.

• 5 / 5

  

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  Reliable subscriptions in terms of arrival dates, but they were shipping damaged cans for months, which caused a lot of aggravation & limited refunds. This has stopped, so now we are 100% satisfied.

  Review of 11/8/24, following an experience of 10/31/24 by GLORIA W.

• 5 / 5

  

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  Timely delivery, great products

  Review of 11/8/24, following an experience of 10/31/24 by DEBBI P.

• 5 / 5

  

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  My local pet food stores do not stock the KOHA dog food recipe that I prefer to feed my 2 terrier mixes, so I order directly from kohapet.com. The site is easy to navigate, and my order always arrives within 2 days. I have never experienced a problem with the order or the delivery.

  Review of 11/8/24, following an experience of 10/27/24 by ETHLYN V.

• 5 / 5

  

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  The whole experience has been easy. I subscribed for autoship. My order arrived fast, and no complaints.

  Review of 11/8/24, following an experience of 10/28/24 by STEPHANIE W.

• 5 / 5

  

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  Came very fast which was greatly appreciated.

  Review of 11/8/24, following an experience of 10/16/24 by BRYAN C.

• 5 / 5

  

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  Easy to order. Fast delivery.

  Review of 11/8/24, following an experience of 10/26/24 by SANDIE O.

• 5 / 5

  

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  Always excellent service. Good healthy products, fast shipping, no problems.

  Review of 11/8/24, following an experience of 10/22/24 by LINDA T.

• 3 / 5

  

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  I love the care and devotion they put into their food. I feel it is a very safe choice. My only issue is my 3 cats will love it for one case of cans then refuse to eat the news few cases I have. It's very disheartening. I don't know if there is a difference from batch to batch or what, but It's been hit or miss with them. When they ARE eating it, their skin and fur looks great. But then they stop accepting it. So, I'm at a loss on what to do at this point.

  Review of 11/8/24, following an experience of 10/14/24 by BRIANA D. *

  *Pseudonymized data at the request of the author

  Answer by kohapet.com

  

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  Our mission is to help pets thrive by providing solutions for pets to maintain optimal health. KOHA is committed to providing limited ingredient, minimally processed, natural food, so some variation in the color, texture, and consistency is common. We understand cats can be finicky, so please feel free to reach out to customer support with any questions or assistance.

• 5 / 5

  

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  The cans of cat food were packaged well, which I very much appreciate. Nothing was damaged in transit.

  Review of 11/8/24, following an experience of 10/22/24 by JENNY L.

• 5 / 5

  

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  Your website is easy to navigate making ordering simple and stress free. Confirmation and delivery emails were timely and reassuring. Delivery was prompt as was expected.

  Review of 11/8/24, following an experience of 10/17/24 by SUSAN H.

• 5 / 5

  

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  Excellent ordering experience online and my cat loves the turkey pate!

  Review of 11/8/24, following an experience of 10/16/24 by ALEXANDRIA S.

• 5 / 5

  

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  Great for my cat that had allergies to chicken and Turkey.

  Review of 11/8/24, following an experience of 10/25/24 by CINDI N.

• 4 / 5

  

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  Our puppies really enjoy the cod skins and I like I can break them in half for our two yappy sweet small dogs. Our smallest rescue guy is blind and mostly deaf so he’s a reactive barker and these treats help give him something to focus on, chewing for awhile with his few teeth that r left. But he’s a very happy 13 yr old dog. Knowing they r healthy for them is great. The bigger younger dog really likes the beef strips and the crunchy sticks too. Great products for our puppy dogs.

  Review of 11/8/24, following an experience of 10/26/24 by AUDREY H.

• 5 / 5

  

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  Love KOHA shreds for my dog - he devours it! And the auto delivery service makes it so easy & flexible to keep his food requirements on schedule

  Review of 11/8/24, following an experience of 10/24/24 by CAROLYN A.

• 5 / 5

  

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  I have some very sensitive tummies in my household, and this food has been extremely gentle on them. I get the shreds and pate to mix things up and keep the cats from getting tired of it, but none of it has made them sick. Up until this food, I was feeding plain chicken breast because it was the only thing my elderly cat wouldn’t get sick on. Definitely recommend!

  Review of 11/8/24, following an experience of 10/18/24 by STEPHANI B.

• 4 / 5

  

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  good company for single protein foods

  Review of 11/8/24, following an experience of 10/26/24 by ANN J.

• 5 / 5

  

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  My cat just loves Koha. It is the only food he will eat.

  Review of 11/3/24, following an experience of 10/15/24 by JOAN N.

• 5 / 5

  

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  Excellent dog food delivered to my front door

  Review of 11/3/24, following an experience of 10/7/24 by KIM M.

• 3 / 5

  

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  I rate Kohapet as only 3 stars because it is far more expensive than any other food I've tried. It is not a brand I can primarily feed my cats because it's so expensive. However; if my cats were allowed to rate this, they'd probably give it 5 stars but I'm the one that pays their mortgage.

  Review of 11/3/24, following an experience of 10/12/24 by AMY D.

• 5 / 5

  

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  Being able to read the ingredients in the food was the best for me since my cat is allergic to many proteins

  Review of 10/24/24, following an experience of 10/11/24 by CINDI N.

• 5 / 5

  

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  Exceptional, as always

  Review of 10/24/24, following an experience of 10/10/24 by NANCY P.

• 5 / 5

  

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  Excellent for kitties with sensitive stomach's

  Review of 10/24/24, following an experience of 10/10/24 by AMBER G.

• 5 / 5

  

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  Easy transaction all around from ordering to receiving!

  Review of 10/24/24, following an experience of 10/10/24 by SABINE S.

• 5 / 5

  

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  Our Kacee loves the minimal ingredient Beef Stew. We add it as a topper for his kibble. He has digestive issues and can't eat a lot of fat and no grains so this works very well for him

  Review of 10/24/24, following an experience of 9/30/24 by ROXANNA O.

• 5 / 5

  

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  fast delivery. easy to order

  Review of 10/24/24, following an experience of 10/10/24 by SUZANNE S.

• 5 / 5

  

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  Best pet food company ever

  Review of 10/24/24, following an experience of 10/10/24 by JULIE H.

• 5 / 5

  

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  Koha is ALWAYS MSO responsive to my emails, although I have not needed to send but 2. I love the variety of their novel proteins and that they are moist and not super dry, like other companies. Thank you for your wonderful customer service and high quality food for all three of my rescued babies.

  Review of 10/20/24, following an experience of 9/28/24 by HOURVASH A.

• 3 / 5

  

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  the product content is very healthy and I feel it is great for cats, unfortunately my cat wouldn't eat it .

  Review of 10/20/24, following an experience of 9/27/24 by ARNOLD E.

• 5 / 5

  

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  Product is excellent and the customer service and speed of delivery also excellent. Cats love this food and it is great for cats with food sensitivity.

  Review of 10/20/24, following an experience of 10/5/24 by JENNIFER W.

• 5 / 5

  

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  My cat initially liked the duck- limited ingredient. I called to return the 2nd case I bought and Stephanie was very helpful and assisted me with the return. I bought the limited ingredient rabbit, which he likes and initially gave him soft stool. Now he seems fine and I will continue to order. Koha also now offers kangaroo, which is unusual, but my boy has IBD and eventually I might need a novel protein and he's pretty much hadd all typed of protein, except kangaroo and quail. Thanks Koha for offering a clean canned cat food with quality ingredients and wonderful customer service!!

  Review of 10/20/24, following an experience of 10/9/24 by STEPHANIE K.

• 5 / 5

  

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  My order arrived in a very timely fashion and I was pleasantly surprised that they issued a big credit so I didn’t pay for shipping. I can’t argue with that!

  Review of 10/20/24, following an experience of 10/5/24 by ANN G.

• 5 / 5

  

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  I am relatively new customer to Koha, however we have transitioned our 2 dogs over to the Rabbit Stew, and they love it! There is enough gravy to coat their dry food and enough meat to give them a very nice dinner! They are excited every evening to have the Rabbit!

  Review of 10/20/24, following an experience of 10/6/24 by DIANA B.

• 5 / 5

  

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  The cats love it!

  Review of 10/20/24, following an experience of 10/3/24 by JD Y.

• 4 / 5

  

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  Prompt delivery. Terribly expensive.

  Review of 10/20/24, following an experience of 9/30/24 by PEGGY L.

• 5 / 5

  

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  I love your product! My dogs love your products! Thanks you for providing novel proteins AND limited ingredients to help my babies. Your food is high quality and provides such a wonderful variety

  Review of 10/20/24, following an experience of 9/28/24 by HOURVASH A.

• 5 / 5

  

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  great

  Review of 10/20/24, following an experience of 10/2/24 by TINA F.

• 5 / 5

  

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  Fast service

  Review of 10/20/24, following an experience of 10/5/24 by DONNA S.

• 5 / 5

  

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  My 3 hounds love the Shredded varieties & the Raw Life elk & venison topper!

  Review of 10/20/24, following an experience of 10/4/24 by SUE B.

• 5 / 5

  

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  The Koha Pet site is easy to navigate. Orders are delivered in a timely manner. What particularly stood out during the past few weeks was the truly exceptional customer service provided by Stefanie Margolies. Less than 24 (including Sunday) hours after emailing Koha Pet with a question about a recent order, Stefanie responded with courtesy, kindness and honesty. Stefanie stayed in contact for the days it took to help resolve my concerns and answer my questions. In addition to resolving my initial concern, Stefanie suggested trying the "Limited Ingredient Diet Kangaroo for Cats" for our older kitty with IBD. (Which was a huge hit!). And when I contacted Stefanie a few days later and indicated I'd had trouble (I'm old!) amending our recurring order, Stefanie fixed it and got me back on the right track. Excellent customer service is becoming rarer, and I am very grateful to have received it from Koha. Based on my experience, I would definitely recommend Koha Pet.

  Review of 10/20/24, following an experience of 10/7/24 by MAYALANA R H.

• 5 / 5

  

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  Site navigation is super simple.

  Review of 10/20/24, following an experience of 10/6/24 by MARY L.

• 5 / 5

  

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  My cat had diabetes. Switched him to KOHA Shreds and he was immediately cured. His coat is shiny, soft and full.

  Review of 10/20/24, following an experience of 10/7/24 by JOE B.

• 5 / 5

  

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  Simba loves it!

  Review of 10/5/24, following an experience of 9/27/24 by JUDITH A.

• 5 / 5

  

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  Excellent product for my very picky Lhasa, This was my first time ordering....it came right to my door quickly and in perfect condition. It had a simple box for packaging, which can be easily recycled.

  Review of 10/5/24, following an experience of 9/27/24 by CAROL C.

• 5 / 5

  

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  Customer Service was very efficient

  Review of 10/5/24, following an experience of 9/27/24 by ALICE S.

• 5 / 5

  

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  My cat enjoyed eating the rabbit cat food after he lost interest in Royal Canin protein select.

  Review of 10/5/24, following an experience of 9/27/24 by LAURIE M.

• 5 / 5

  

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  Delivery was on time and brought to my door! Thank you!

  Review of 10/2/24, following an experience of 9/24/24 by DEANA H.

• 5 / 5

  

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  Fast shipping, and a great product! My kitty is very sensitive to basically everything, and the limited ingredient pate is the only food we've been able to feed her. She loves it!

  Review of 9/30/24, following an experience of 9/21/24 by EILIS H.

• 5 / 5

  

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  Great site!

  Review of 9/30/24, following an experience of 9/22/24 by AMANDA B.

• 5 / 5

  

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  quick shipping, product as described.

  Review of 9/29/24, following an experience of 9/21/24 by CARLA C.

• 5 / 5

  

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  My cat suffered from IBD for several years. The vet put her on hydrolyzed food, but the problem persisted. After months of research, I decided this product was the route I was going to go and I am so glad I did. With the help of Vitality Science and Koha Rabbit Au Jus, her IBD problems have subsided. I can’t tell you enough how much this improved her quality of life, as well as mine! Highly recommend giving this a try if your pet have GI tract issues!

  Review of 9/29/24, following an experience of 9/21/24 by JACKIE H.

• 5 / 5

  

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  Excellent customer service! My previous review was an error on my part and a complete miscommunication as the email response to my concerns had gone to my junk folder. They went above and beyond to address my needs and I am very grateful. Would def recommend this company and product to anyone looking for a top quality product

  Review of 9/27/24, following an experience of 9/16/24 by BRIAN C.

• 5 / 5

  

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  Really easy to navigate.

  Review of 9/27/24, following an experience of 9/19/24 by JOSALYN C.

• 5 / 5

  

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  All good. Fast delivery, great product. MY DOG LOVES THESE !!

  Review of 9/27/24, following an experience of 9/15/24 by JOHN L.

• 5 / 5

  

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  My cat buddy was diagnosed with IBS, and after many dollars, I mean MANY dollars, spent on test panels, medications, etc., the last step was finding a protein he can tolerate. Duck, chicken and lamb was ruled out. He would not touch the specialized vet script foods. You know the ones. Then, after hours long web searches, I ran across Koha and their limited ingredient rabbit pate. I was a bit shell shocked at the price, BUT, my buddy is worth it! I ordered a case and hoped. I received the order very quickly, opened a can, and my buddy ate every once! The first time in several months that he actually seemed to enjoy a meal! Now, he gets very excited at feeding. He has gone from barely eating to consuming 2 cans per day and I know he would probably eat more. The vet cautioned me to build the food intake gradually as my buddy’s tummy has shrunk and he would end up vomiting if not careful. Between the amazing care from my vet, and now finding Koha, I am hopeful I can get my buddy’s health back to his old self. I’m not certain what I would do without this fur baby. So, thank you Koha! Words really cannot express my deep and sincere appreciation for what you do!

  Review of 9/27/24, following an experience of 9/17/24 by TONY B.

• 5 / 5

  

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  My simbas tummy issues have subsided 🥰

  Review of 9/27/24, following an experience of 9/18/24 by JUDITH A.

• 5 / 5

  

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  It’s easy to order

  Review of 9/27/24, following an experience of 9/17/24 by DIANE H.

• 5 / 5

  

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  Easy to find products, fast shipping

  Review of 9/27/24, following an experience of 9/14/24 by MRS. P.

• 5 / 5

  

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  Excellent customer service and great communication!! Will definitely order from here again.

  Review of 9/27/24, following an experience of 9/10/24 by TRACY R.

• 5 / 5

  

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  Great company with food you can feel good about feeding your pet.

  Review of 9/27/24, following an experience of 9/14/24 by ARIANA L.

• 5 / 5

  

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  Since you started shipping with FedEx again every thing is perfect.

  Review of 9/27/24, following an experience of 9/6/24 by CONNIE G.

• 5 / 5

  

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  My dog loves her food from Koha. She has more energy and happiness too.

  Review of 9/27/24, following an experience of 9/10/24 by SUE F.

• 1 / 5

  

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  My cats didn’t like the food and I contacted them to try to return/exchange the 2 cases I bought and they never got back to me

  Review of 9/27/24, following an experience of 9/5/24 by BRIAN C.

• 5 / 5

  

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  KOHA is a great company to work with. They are prompt on their shipments and their customer service is wonderful.

  Review of 9/27/24, following an experience of 9/11/24 by MAXINE M.

• 5 / 5

  

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  My 4 Maine coons and 1 munchkin baby love your foods! Their favorites are the stews and shreds!

  Review of 9/27/24, following an experience of 9/13/24 by BROOKLYN H.

• 5 / 5

  

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  Delivered earlier than expected which was great.

  Review of 9/27/24, following an experience of 9/7/24 by MARY D.

• 2 / 5

  

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  Canned cat food made my cat sick and when I went to return it, they said nope, no refund. I pushed back and started asking questions about manufacturing and then they charged me 25$ to send it back.

  Review of 9/27/24, following an experience of 9/5/24 by MAVIS M.

• 5 / 5

  

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  Excellent quality food for my beloved and very picky French bulldog. Excellent customer service as well. Very happy.

  Review of 9/27/24, following an experience of 9/11/24 by ANDREA R.

• 5 / 5

  

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  Great pet food company!

  Review of 9/27/24, following an experience of 9/15/24 by LOUANN K.

• 5 / 5

  

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  Cats love it, 97%+ protein, low phosphorus!! My very allergic cat loves the taste.

  Review of 9/27/24, following an experience of 9/12/24 by ANN B.

• 5 / 5

  

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  Kohapet has met our needs in an excellent manner. The website is easy to use; the subscription service is easy to manage; our orders arrive (packed well, i.e.no damage) in a timely manner.

  Review of 9/27/24, following an experience of 9/13/24 by MAYALANA R H.

• 5 / 5

  

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  Quality of their products is excellent and their customer service is even better. Love doing business with this company. Highly recommend them.

  Review of 9/27/24, following an experience of 9/12/24 by JENNIFER O.

• 5 / 5

  

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  Quick delivery and what I needed.

  Review of 9/27/24, following an experience of 9/15/24 by CASSANDRA W.

• 5 / 5

  

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  Quick delivery and well packaged.

  Review of 9/27/24, following an experience of 9/12/24 by JEN G.

Reviews displayed in chronological order