Go to website
Review Summary
The establishment in Covent Garden offers an excellent selection of stylish and comfortable eyewear, creating a pleasant shopping experience. Helpful and friendly staff enhance customer satisfaction, making it a favorite destination for many.
-
J. H.
Oct 3, 2025
Verified reviewLast year I bought a couple of reading glasses from you. Unfortunately both frames snapped within the guarantee period. The sales person said it was a manufacturing fault and I got immediately two substitutes. No quibbles at all. Great service!
-
Maria laura H.
Oct 3, 2025
Verified reviewMuy buena atención y asesoramiento. Muy buenos lentes!
-
A. F.
Oct 3, 2025
Verified reviewAgradable, trato cordial, lindos armazones. Todo muy bien.
-
G. Z.
Sep 30, 2025
Verified reviewGlasses broke the day after, either a defect of fragile plastic.
Reply from izipizi.com
Hello Gennaro, Thank you for your message, and we apologise for the inconvenience. We offer a 2-year warranty on our IZIPIZI glasses. A replacement is provided if a defect is found. Please feel free to contact the store where you bought them. They can provide you with after-sales services. We remain available if needed. Best regards,
-
J. D.
Sep 29, 2025
Verified reviewGreat choice and very helpful staff
-
Janine R.
Sep 27, 2025
Verified reviewVery helpful and patient.
-
S. C.
Sep 24, 2025
Verified reviewShopping
-
Ian D.
Sep 20, 2025
Verified reviewGreat product for a great price. Staff were also great and low key, they let the glasses do the talking
-
N. C.
Sep 17, 2025
Verified reviewVery nice sellers who give give great advice on your style.
-
V. K.
Sep 11, 2025
Verified reviewPhoned prior going to shop to check what I wanted was in stock. Phone answered quickly and very friendly assistant checked for me. Went next day and all the staff very friendly and helpful. I went there on recommendation and was not disappointed.
-
Carol R.
Sep 11, 2025
Verified reviewVery helpful experience in store in Covent Garden. Staff were very helpful however not pushy
-
D. S.
Sep 10, 2025
Verified reviewThe shop person was so unhelpful, rude, and more interested in talking to her friend who had popped in for a chat.
Reply from izipizi.com
Hello Diane, We are truly sorry to hear about your disappointing experience in our Covent Garden store. Providing warm, attentive, and professional service is very important to us, and what you describe does not reflect the standards we set for our teams. Please be assured that we will address this directly with the store team to ensure it does not happen again. Your feedback is very valuable to us, and we sincerely apologize for the negative impression it has left. If you would like to share more details, feel free to reply directly to this email — we’ll be happy to assist you. Have a nice day
Reply from D. S.
Hi No don't worry to be honest I won't ( after wearing IZIPIZI for many years ) buy again. All I wanted to do was to put more money towards buying glasses that would not break as it's the third tone I have had to replace them . But I was actually questioned over how I wear them and although they were replaced I definitely do not need to be questioned about how I store my glasses . But being a good person maybe she was trying to help. Thank you Diane
Show exchanges Hide exchanges -
F. N.
Sep 4, 2025
Verified reviewVery comfortable, stylish sunglasses
-
Fraser R.
Aug 28, 2025
Verified reviewSales assistant was attentive and knowledgeable.
-
Arisa B.
Aug 27, 2025
Verified reviewThe staffs were very very helpful. I encountered a slight issue with my purchase but they solved it there and then, very quickly. I will definitely return back in the future.
-
Y. C.
Aug 25, 2025
Verified reviewUnfortunately, I have been experiencing a significant issue with the lenses. The lenses appear to be distorted, which causes visual discomfort and results in frequent headaches when I wear them. I chose Izipizi because of your reputation for quality, but this problem makes the glasses very difficult to use. Thank you for your prompt attention.
-
Joseph H.
Aug 20, 2025
Verified reviewPleasant and welcoming environment. Really nice staff.
-
K. L.
Aug 20, 2025
Verified reviewLight and comfortable frames/ a good fit and very stylish. Reasonable price
-
P. M.
Aug 20, 2025
Verified reviewWarm welcome and good customer care
-
Sonja K.
Aug 16, 2025
Verified reviewThe lady at the store was very polite and accommodating. She was not pushy but was available when needed. I am loving my new sunglasses and I think you have found a permanent customer in me.
Reviews displayed in chronological order
Contact
Go to website
Places
Certification
