Reviews for London Carnaby

Total: 141 reviews since 18/12/2024

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4.8

Based on 101 reviews from the last 12 months

5

84%
4

13%
3

2%
2

0%
1

1%

Review Summary

The Izipizi establishment in London offers a delightful experience with its stylish and affordable glasses, complemented by friendly and knowledgeable staff. Customers appreciate the wide variety of designs and colors, as well as the lightweight comfort of the eyewear, making it a popular choice for many.

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Review Summary

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S. H.
Apr 5, 2025
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Staff were friendly and welcoming
Experience from: Mar 28, 2025
L. D.
Mar 31, 2025
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Went to replace my glasses and advised they were under warranty and provided with a new pair without even asking. Excellent service.
Experience from: Mar 22, 2025
Carlo C.
Mar 28, 2025
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I have been izipizi customer for long time. Sometimes there is a luck of stock
Experience from: Mar 17, 2025
E. G.
Mar 25, 2025
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great styles
Experience from: Mar 14, 2025
R. B.
Mar 21, 2025
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Good choice of frames, friendly helpful staff
Experience from: Mar 9, 2025
L. B.
Mar 18, 2025
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Very polite and helpful. Lovely selection of glasses
Experience from: Mar 10, 2025
S. X.
Mar 15, 2025
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Quirky, unique, yet still aesthetically pleasing
Experience from: Mar 6, 2025
Grham G.
Mar 6, 2025
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Great product great service
Experience from: Feb 16, 2025
Y. Y.
Mar 6, 2025
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It was good experience
Experience from: Feb 14, 2025
A. P.
Mar 6, 2025
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I buy at least 10 pairs of Izipizi per year mostly online from Paris. For a change I went into the Carnaby St shop in London where I bought 3 new pairs for spring. No discount for loyal customers. I did ask if there were new colours for new season and they said no so I bought the same old colours. Only to get an email about 2 days later with new colours from Paris, how ill informed London staff are. Really disappointed. However whenever I get an email about new colours or new styles even of I go online straight away they are already sold out which is such a disappointment.
Experience from: Feb 17, 2025
Reply from izipizi.com

Hello Annabel, Thank you very much for your review. We appreciate constructive feedback from our loyal customers, so please don't hesitate to share your feelings or suggestions with us! We have taken your message into consideration and will forward it to our team to improve our customer service. You are right to share your thoughts about the loyalty program. Our team is working hard to offer you the best experience possible. We will inform you when special offers are made for our loyal customers. We're very sorry if the new models are out of stock so soon, and we try our best to plan our stocks according to the demand. Feel free to contact me to discuss it in more detail. Have a nice day and thank you for your understanding! Kind regards,

Reply from A. P.

Hi Clea Don’t get me wrong I LOVE IZIPIZI. I’m a big buyer! Annabel Sent from my iPad > On 26 Feb 2025, at 11:00, Cléa (IZIPIZI CUSTOMER SERVICE) wrote:

Reply from izipizi.com

Hi Annabel, Thank you so much for your positive reply! It's a pleasure to know that you're still a big fan of our glasses. Have a nice day, Kind regards

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Caroline B.
Mar 4, 2025
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Lovely staff
Experience from: Feb 15, 2025
S. R.
Feb 24, 2025
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Great service, helped me use the guarantee and choose a better lense for me usage.
Experience from: Feb 8, 2025
Sarah K.
Feb 17, 2025
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Have always loved your glasses. Great value and v stylish.
Experience from: Feb 6, 2025
I. A.
Feb 17, 2025
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Great store and product
Experience from: Feb 10, 2025
A. D.
Feb 17, 2025
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Friendly atmosphere, nice glasses!
Experience from: Feb 8, 2025
S. T.
Feb 17, 2025
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Good experience and very reasonably priced
Experience from: Feb 8, 2025
Stefan C.
Feb 7, 2025
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I have always been a fan of Izipizi. Simple, reliable products, nice and organized stores, and good customer service.
Experience from: Feb 3, 2025
G. G.
Feb 4, 2025
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Easy and pleasant experience. Very affordable glasses!
Experience from: Jan 30, 2025
B. T.
Feb 3, 2025
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I have been using Izipizi frames for at least a couple of years and they are a wonderful, stylish and affordable option for people with low reading prescriptions. The only reason why I won't give it a 5 star review is because annoyingly, the frames are not very durable, however, if brought back to the store, they will always give me a free pair, which is very nice.
Experience from: Feb 1, 2025
A. D.
Feb 3, 2025
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Exvelente el producto y la atención de la vendedora.
Experience from: Jan 29, 2025