Customer reviews for hamiltonwatch.com

4.6 / 5

Calculated from 598 reviews obtained over the last 12 months

3284 reviews since 01/04/2020

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The brand is praised for its user-friendly website and seamless ordering process. Many customers appreciate the variety of products and timely shipping, reflecting a positive overall experience.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
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Information hamiltonwatch.com

  • Company

    Hamilton Watch

  • Description

    Hamilton is the leading brand for automatic watches. Hamilton Watches combine the American Spirit with Swiss precision.

  • Address

    Mattenstrasse 149 2503 Biel / Bienne

  • Website

    https://www.hamiltonwatch.com

  • Category

    Clothing and accessories

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icon sparkle Review Summary

The brand is praised for its user-friendly website and seamless ordering process. Many customers appreciate the variety of products and timely shipping, reflecting a positive overall experience.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Was it helpful? Yes No

Customer reviews

  • 5 / 5
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    Better than I imagined. Great watch

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  • 5 / 5
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    Easy to find what I was looking for. Fast delivery. Good quality product.

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  • 3 / 5
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    Organization is not great, and seemingly endless variations of the same watch on separate listings made it hard to navigate

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  • 5 / 5
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    None

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  • 5 / 5
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    Website was informative, easy to navigate.

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  • 5 / 5
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    Just a great watch company!

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  • 5 / 5
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    Easy and efficient.

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  • 5 / 5
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    Good basic website

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  • 5 / 5
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    Love this watch! The design and craftsmanship are beautiful and timeless.

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  • 5 / 5
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    The band is 20mm my watch is 21mm Band to small Need to exchange it

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  • 5 / 5
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    over all great watch

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  • 5 / 5
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    Beautiful watch! Very happy

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  • 5 / 5
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    Easy to order received in 2 days as stated

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  • 5 / 5
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    Good

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  • 5 / 5
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    I ordered this, at first I thought it was expensive but when I got the package I saw it came with everything, new spring bars, even the tool to remove the old spring bar

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  • 5 / 5
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    Bought is gift for my husband and he loved it and appreciated the back story to the watch as well as the mechanics.

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  • 5 / 5
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    From the order to delivery everything was seamless and the watch looks gorgeous. It was more than I expected great company!

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  • 5 / 5
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    Beautiful competitively priced time piece. Fast shipment. Thank you.

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  • 5 / 5
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    Website is very user friendly and the watches presented are as expected

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  • 5 / 5
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    Beautifully made watches with a military legacy.

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  • 5 / 5
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    Beautiful time piece.

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  • 5 / 5
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    Great site easy to navigate

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  • 5 / 5
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    My family and I are very please with Hamilton watch.

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  • 5 / 5
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    The process to purchase was easy. I would have liked a few more real light photos or videos of the watch being worn in different lighting but the process was good.

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  • 5 / 5
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    Beautiful watch from a company with a rich and prosperous history.

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  • 5 / 5
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    The site is very user friendly and free from erroneous materials distorting the buyers o really experience when buying a lifetime piece.

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  • 4 / 5
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    Watch is a great quality. Price is about $200 more than it should be. Only reason it is so high is because of the bronze case. Not worth $400 more than the stainless steel option.

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  • 5 / 5
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    Very good website.

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  • 1 / 5
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    Poor quality very uncomfortable to wear. The black numbers around the bezel faded it out within 15 minutes of wearing it. I’m sending it back tomorrow

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  • 5 / 5
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    It went well. Quick and good shipping.

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  • 5 / 5
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    Satisfied

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  • 5 / 5
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    I really liked the watch. It looks so beautiful than I though. And I was lucky to got my right size.

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  • 5 / 5
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    Good experience

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  • 5 / 5
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    The website was easy to use!

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  • 5 / 5
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    Order processed and shipped out faster than expected. I appreciate prompt service.

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  • 5 / 5
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    Nice thin mechanical

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  • 5 / 5
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    Fast and easy purchase experience

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  • 5 / 5
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    Easy to navigate website, easy to compare products, and easy to order. Watch was delivered quickly and was exactly as described. Excellent experience and product.

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  • 5 / 5
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    Site is good, easy to navigate. Ordering was easy and delivery was prompt with good communication.

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  • 3 / 5
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    Apple Pay would streamline a whole LOT of needless clicking and complication. NO APPLY PAY‼️ Do you REALLY NOT show the back of the Watch bands ⁉️🤯🤦‍♂️

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  • 4 / 5
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    See note below.

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  • 5 / 5
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    Good

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  • 5 / 5
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    Great

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  • 2 / 5
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    There is an issue with the watch and we emailed support. But there has been no response. This is very disappointing.

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  • 5 / 5
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    Fairly easy to navigate website with good images.

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  • 5 / 5
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    Amazing watch and better than described.

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  • 4 / 5
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    Using the site was fine. It would have been nice to find a replacement strap from the description of the watch.

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  • 5 / 5
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    Arrived in great shape, works like a charm

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  • 5 / 5
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    Easy search and purchase option

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  • 5 / 5
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    Nice quality. Perfect fit.

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  • 1 / 5
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    Shipping was a hassle and the watch was defective. Broke within the first ten minutes.

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  • 5 / 5
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    I already had a Hamilton automatic. I did order a new band which was perfect. I do appreciate the quality of the band and that a changing tool was sent with the purchase.

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  • 5 / 5
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    Great

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  • 5 / 5
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    I love my watches

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  • 5 / 5
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    Well packaged quick fast delivery.

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  • 5 / 5
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    Easy to navigate web site and very fast delivery

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  • 5 / 5
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    Very good, great service, I would recommend.

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  • 5 / 5
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    Since this watch was a specific graduation gift I appreciated seeing the accurate inventory status and commitment to two day delivery. Also the option to customize the band to a specific wrist size will save me a trip to my local watchmaker.

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  • 5 / 5
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    Seamless process, easy to order and great Hamilton quality.

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  • 5 / 5
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    The experience was simple and allowed me to navigate rather quickly to my desired watch.

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  • 5 / 5
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    Easy website to navigate to purchase and great quality!

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  • 3 / 5
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    The watch is great. The shipping is terrible, given the fact that it was supposed to be two day shipping, but it was more like 5 days. Customer service respond time was also terrible.

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  • 4 / 5
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    I knew what I was looking for so life was easy

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  • 5 / 5
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    Love how the watch band came with the tool to replace the band.

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  • 5 / 5
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    Very satisfied with the navigation on the website. Was easy to see what I wanted to see.

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  • 5 / 5
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    Beautiful watch! Super fast shipping!

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  • 5 / 5
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    Ordered it and got it about 4 or 5 days later.

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  • 5 / 5
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    Great customer service, simple to use website!

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  • 5 / 5
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    Beautiful watch.

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  • 4 / 5
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    The Hamilton website and purchase/payment options were fine; comparable with better online shopping experiences. I received an order confirmation and receipt but NOT a shipment confirmation or tracking number so I received it without notification. I did receive a shipping notification well after I received my purchase which led me to believe there was a duplicate order. I had to confirm with my financial payment companies that I hadn't in fact placed 2 orders.

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  • 1 / 5
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    Bad quality strap

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  • 5 / 5
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    Easy to navigate the site to find the perfect watch for your personality. I was very pleased with my Jazzmaster and look forward to a lifetime of wearing it!

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  • 5 / 5
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    The watch is very well made. I like the way the days of the week are spelled out. I would have liked to order the stainless steel band but it was not an option. Pay by credit card was not an option. I also asked to be notified when one of the watches would be available and that never happened. Delivery was free and fast which I really like. Overall the process to order was good.

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  • 5 / 5
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    Site is easy to use. Checkout was also easy. Payment options are awesome too.

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  • 1 / 5
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    Even before the watch arrived, I tried to return it. The customer service department has not responded to me after contacting them several times. I would never recommend anything from this company to any of my friends. It was a horrible experience.

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  • 4 / 5
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    Website was pretty easy to navigate.

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  • 5 / 5
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    Easy to purchase. Watches came quickly.

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  • 5 / 5
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    Nice quality strap and deployant clasp.

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  • 5 / 5
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    As a watch collector of all styles and price ranges I find this watch to be as good a value as I have ever seen. Well done, Hamilton.

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  • 5 / 5
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    The watch tells great time and is very sharp looking. I would like to get a steel bracelet for it but do not see it in the website

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  • 5 / 5
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    All good. Thanks.

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  • 5 / 5
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    the representative listened to our request, and very responsive.

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  • 5 / 5
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    The strap that came with the watch lasted over 4 years of daily wear. Replaced it with the same strap, look forward to 4 more years

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  • 5 / 5
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    Everything was simple and straightforward.

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  • 5 / 5
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    Excellent service

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  • 5 / 5
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    Good overall experience.

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  • 5 / 5
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    Everything was clear and easy to navigate.

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  • 3 / 5
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    The lack of replacement parts from the manufacture is unacceptable. Also, I still cant find what the Nato straps are made of. I

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  • 5 / 5
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    Like the quick shipping.

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  • 5 / 5
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    I loved the look of the watch

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  • 3 / 5
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    Overall good experience on the website. The only disappointment was that I used the sizing function to measure my wrist. The watch clearly came not sized. I inquired with the service group and it took a week for them to respond. By then, I had taken to a Hamilton authorized jeweler for sizing. Kinda defeats purpose of buying online.

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  • 4 / 5
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    I really like the watch strap that I ordered. But, my buying experience wasn't great. I sent an email to get some information and didn't receive a reply for a few days. So, I called and spoke to someone on the phone. The person I spoke with told me one thing. Then, I received an email reply a few days later with information contradicting what the guy on the phone told me. It was confusing and annoying to be told different things and to stress about my order.

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  • 5 / 5
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    Huge fan of the brand. Value for money and love as timeless classic.

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  • 5 / 5
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    I love my Hamilton watch..

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  • 5 / 5
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    Pictures of watches being worn by a real person is super helpful in choosing.

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  • 4 / 5
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    N/A

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  • 5 / 5
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    Great

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  • 5 / 5
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    Fast shipping and package arrived in good condition.

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  • 5 / 5
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    Watch arrived quickly and well packaged. Met if not exceeded expectations. Happy with purchase.

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  • 4 / 5
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    It was quick and easy but I would have like to receive tracking info also.

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