Customer reviews for hamiltonwatch.com

4.6 / 5

Calculated from 598 reviews obtained over the last 12 months

3284 reviews since 01/04/2020

Review administration system compliant with the ISO 20488 standard.

Reviews subject to control.

  • For more information on reviews features and the possibility to contact the reviewer, please consult our transparency charter
  • No consideration was given for reviews
  • Reviews are published and kept for a period of five years
  • Reviews are not editable: if a customer wishes to change their review, they must contact Verified Reviews to delete the existing review and post a new one. The reasons for deleting reviews are available here

icon sparkle Review Summary

The brand is praised for its user-friendly website and seamless ordering process. Many customers appreciate the variety of products and timely shipping, reflecting a positive overall experience.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Was it helpful? Yes No
Informations and contact Hamilton Watch About Verified Reviews

Search the reviews

Filter by rating

  • 2576
  • 240
  • 110
  • 73
  • 118

Information hamiltonwatch.com

  • Company

    Hamilton Watch

  • Description

    Hamilton is the leading brand for automatic watches. Hamilton Watches combine the American Spirit with Swiss precision.

  • Address

    Mattenstrasse 149 2503 Biel / Bienne

  • Website

    https://www.hamiltonwatch.com

  • Category

    Clothing and accessories

About Verified Reviews

The Verified Reviews solution is published by SKEEPERS, specialized in managing consumer reviews after online orders. See more

See our Transparency Charter

Taking action with Verified Reviews

icon sparkle Review Summary

The brand is praised for its user-friendly website and seamless ordering process. Many customers appreciate the variety of products and timely shipping, reflecting a positive overall experience.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Was it helpful? Yes No

Customer reviews

  • 4 / 5
    Edit Flag

    Leather band will take time to get adjusted to wrist. Beautiful watch. Dial color I thought would be a bit lighter.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 1 / 5
    Edit Flag

    Unhappy with quality of product

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Well made products

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Hamilton watches are as good as any luxury brand and their service is phenomenal!

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Very good watch.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 3 / 5
    Edit Flag

    The watch was not secured in the box, kind of just leave in there

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    The website was easy to navigate. The watch I wanted was not in stock but I was sent an email an hour later stating it was back in stock. The watch shipped really quickly and the product is beautiful and very well made.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    The site was easy to navigate, I found what I was looking for quickly. Although I was not able to purchase the item immediately, the email alert was effective at bringing be back to the site to complete my purchase.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Everything was great!

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Excellent watch

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    N/A

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Excellent value for money

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Hamilton is a very good quality watch that provides great quality for the price.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Very smooth online buying process and high quality delivery.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    The only complaint was with customer service. They told me that my watch already had a large band on it and I had to tell her that the band I had was not a extra large . This may determine if I ever buy another Hamilton watch . I have already purchased two.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 3 / 5
    Edit Flag

    Your customer service could use some improvement.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I adore this watch. The actual purchase was smooth. The signing at delivery was a little difficult but that is always difficult to negotiate.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 1 / 5
    Edit Flag

    The watch is broken; the minute and second hands aren't moving. My husband (the watch was a gift for him) emailed customer service asking for advice, and he got a formulaic/boilerplate response back telling him to ship the watch back and that after it is inspected, he can decide what happens next. The watches here, while not super luxury, are also not cheap, and I expect a more personal customer service experience at this price point. We were not impressed.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    great experience, prompt service, nice customer service and great watch. I was a little surprised with the stiffness of the leather watch band, but my questions were answered. Love Hamilton watches!!! Love o get he Khaki Field with the new NATO. band next!

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Hamilton Watch.com is an intuitive, simple, and easy website to navigate and browse. Making viewing of watches very enjoyable.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Easy to find exactly what you need.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    The selection, purchase and delivery process was seamless.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Easy navigation and quality search features on the eebsite

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Good price, great service, and fast delivery.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    The experience was very seamless and did not require too much to buy the watch

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    None

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 1 / 5
    Edit Flag

    Bent hand on watch, bad quality control

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Great,watch easy purchase delivery secure and on time Great experience

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Excellent packaging. Fast shipping and delivery.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Easy to naviagate. I appreciate that you keep older items in stock

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Great selection of replacement bands and it was delivered super fast.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Great web site.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 4 / 5
    Edit Flag

    Everytime you select a search filter the search refreshes and if you want to select more than one filter option you have to click filter again

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Good

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Perfect fit. Good quality and it comes with a nice tool you will keep.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Wonderful

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    The watch I received is not working properly I have contacted the manufacturer and am waiting to find out what to do next.I am disappointed that it keeps stopping and was looking forward to a high quality pocket watch.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 1 / 5
    Edit Flag

    The watch and strap are fantastic. Unfortunately, your web site was very misleading about expedited “next day” delivery. I paid the fee because I needed the watch before leaving town. I got an email the next day saying it had been shipped; it arrived 3 days later. When I contacted customer service to request a refund, I got a response saying that there was a 2-4 day processing time before watches ship. First, that’s not “next-day” delivery. Second, in my case, I got an email the very next day saying the watch HAD shipped, yet it still arrived late. I sent two more emails to customer service and got no response. This is not how I expect a luxury watchmaker to treat its customers. Will I buy again from Hamiltonwatch.com? Unlikely. Will I tell my friends about my bad experience? Definitely.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Good

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 4 / 5
    Edit Flag

    Purchasing was easy, shipping time was very surprising.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Site is awesome, clear and precise. Watch came in excellent conditions and on time. Love it!

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    knew what I wanted easy to find easy to receive. Even with UPS.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    My order was shipped almost immediately and arrived the next day. Great service

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Very nice watch.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Getting the watch band, viewing the installation snippet and speed of delivery were excellent. Watch still runs fact.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    im very satisfied about my order which i received in a timely manner!

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Excellent. Watch

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    The site itself is pretty easy to work through. Appreciated feature where when I click on the watch I have, a recommended strap with correct sizing would pop up. The overall shipping and handling was great. Received my order in around 4 days which is pretty quick for my standards. Overall very happy with my order.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Very pleased with choices. Delivery time was exceptional!

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Great selection and easy to use

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Watch is great.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    The customer service rep was very helpful and the watch was shipped quickly. It arrived just as I hoped and expected it would. The watch itself looks great, it is well-designed and has close tolerances.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    A

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    The site had exactly what I wanted and was easy to purchase.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 4 / 5
    Edit Flag

    I ordered a mesh watch strap. It would have been helpful if there were instructions on how to install and adjust it. I eventually figured it out but instructions would still be useful. Maybe there were some on the site and I did not see them.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Love the watch and rapid shipping!

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Great service as always.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Website was easy to navigate and watch images are excellent

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Easy to use website

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    very easy to use and intuitive

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Good!

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Love the watch!!! Its beautiful, yet manly. It gives that little bit of sophistication to an everyday watch.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Good website

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Great value

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 4 / 5
    Edit Flag

    It's not very easy to go through tge catalogue on my phone. Once I found the watch I like, the experience was very smooth.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    The watch band has a excellent and easy to change.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Quality and materials is next level.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    The watch is beautiful, it came beautifully, packaged and in perfect condition. It was also here within two days.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    The shopping experience was easy and smooth.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 4 / 5
    Edit Flag

    It was fine.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    My transaction was smooth, and I received my order accurately and promptly. No complaints whatsoever!

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Watch was as described and quickly shipped.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I have a Hamilton 23 jewel mainliner railroad pocket watch , and a Hamilton 25 jewel divers watch. I have allways loved Hamilton watches since I was a young boy!

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    It was difficult to find a manual for my watch on the website.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Good management is like air. You don't notice it until it is gone. Everything went smooth with the purchase and shipment. I will buy another watch from this company when I get the chance, and will recommend this company to all of my friends.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I had a very pleasant experience purchasing the watch.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Quick delivery. Whole process was seamless.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    It was very good.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Great product.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Easy transaction. Fast delivery

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Awesome. Exactly what you would expect from a Hamilton.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Wonderful experience, easy, and fast shipping.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 3 / 5
    Edit Flag

    Watch was supposed to be sized but it wasn’t sized. The crown didn’t work, it was stuck, so I returned it. Not sure why the company wouldn’t check the watch before sending it out, that’s poor quality control. Overwise a nice looking watch.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Very good

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Purchased my fiancé a jazz master as a wedding gift. Delivery was very fast! It didn’t come with the tool to change the band even though I ordered a separate band. Customer service was fast and efficient and I received the toll free of charge in a few days.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Very nice watch, my wife loved her gift and she enjoy it so much to used ... I will probably buy one for me now because I'm a little jealous about it hahaha ... thank you so much Hamilton Team !!!

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Easy navigation of the website. Fast delivery. Most of all, I like the appearance and quality of the watch.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 1 / 5
    Edit Flag

    The watch ran 4-5 minutes slow per day,

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 4 / 5
    Edit Flag

    I couldn't be happier with my new Hamilton watch, thanks. The website was easy to use and informative. The service in terms of tracking and swift delivery was great too. One thing to improve on your website: you should make it easier to find Hamilton brand straps and accessories.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Fast processing and shipping.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    No I will not

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Fast delivery, everything exactly as promised.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Easy peasy

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Standard check out experience.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Ordering was simple. Delivery was prompt.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Ordering process was very easy.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I clicked the wrong state and customer service reached out to me to make sure shipping was correct. Ordered on Saturday, shipped Monday. Fantastic. Beautiful bracelet. Love it.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    There are zero instructions for how to install - and based on my googling, this band is not comparable for my watch. I would like to return for a full refund and/or find a similar band that fits the khaki automatic watch.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 4 / 5
    Edit Flag

    The compare tool did not work. I even called in with customer service to review. The watches I selected were not coming up, however there were pre-populated watches there already that I didn't select. Multiple broswers, different pc's, same problem.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    The Hamilton INTRA-MATIC is the best looking watch that I own, and I have many luxury watches. the bracelet is stunning and comfortable. The H-31 caliber is reliable. A true American classic disguised as a Swiss watch.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

Reviews displayed in chronological order