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Review Summary
The brand is praised for its user-friendly online process, making tasks simple and straightforward, even for those less tech-savvy. The inclusion of helpful tools enhances the experience, ensuring smooth navigation and quick completion of applications.
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Willie H.
Apr 3, 2024
Verified reviewVery Simple Process
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Ivy I.
Apr 3, 2024
Verified reviewThe service is easy for me and it's also 👌 fast
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Robin zeno T.
Apr 3, 2024
Review collected by a third partyi am not tech savvy at all and that makes it difficult for the GOV assistants to help me.. I didn't know what a dashboard was, but I wasn't going to hook up my phone in the car. Ivy was my assistant and I give her the 5 stars. She was very professional,. Quick to access my problems,correct them step by step, and instruct me in the GOV easy repeat programs. By saving the information she helped me set up, I will be able to fill out the most complicated government forms in minutes. Ivy was so good at her job that I learned a lot and actually enjoyed the time I spent with her. Ivy didn't drop me. She stayed in touch and followed my progress until my many problems were resolved.. This was not at all like the 5 previous assistants who dropped me before I completed my application.
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Angela W.
Apr 3, 2024
Verified reviewthings were simple
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Sandra B.
Apr 3, 2024
Review collected by a third partyMatt was very helpful.
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William W.
Apr 2, 2024
Review collected by a third partysome of the print hard to read but over all easy. No one is perfect so a 9 is what you get.
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Melissa M.
Apr 2, 2024
Review collected by a third partyAnna was AWESOME!!! Top Customer Service! Very patient! Respectful! Understanding! Stayed with me through the whole process so it FINALLY was actually processed.
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Daniel C.
Apr 2, 2024
Review collected by a third partyWonderful and so helpful.
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Trevor T.
Apr 2, 2024
Verified reviewIt was all very easy to do onnline and not have to come in for an appointment.
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Rose ann M.
Apr 2, 2024
Review collected by a third partythe app or site was difficult to navigate. i needed help twice making my way through the tsa process. both folks were extremely nice and i hope i dont need more help. very important to have good help !!!!!!
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Andrea W.
Apr 2, 2024
Review collected by a third partyMatt was great! He attended to my questions and was able to help me out within minutes.
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Ken B.
Apr 2, 2024
Verified reviewApplication process was smooth and seamless. Very user friendly and easy to understand and navigate.
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Timothy G.
Apr 2, 2024
Verified reviewConvenient and ffast
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Sharyn W.
Apr 2, 2024
Verified reviewQuick and easy to do!
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Ronald C.
Apr 2, 2024
Review collected by a third partyAwesome assistance from MATT..... Have a great day ......
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Jose R.
Apr 2, 2024
Verified reviewThanks to this trust pilot and Govplus I never have my passport it's awesome 👌
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Frederick S.
Apr 2, 2024
Review collected by a third partyThis was my first visit to GovPlus so I was skeptical. But after a great chat with Layla I became more informed and have trust in this company. If everything goes forward as expected, I will use this site in the future is their services are needed.
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Legion M.
Apr 2, 2024
Review collected by a third partyI have really enjoyed working with this service. They have been professional and very easy to work with. I made many errors on my documentation, and they were very willing to help me make corrections. Mia was great! I recommend GOV very highly.
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David L.
Apr 2, 2024
Review collected by a third partyMarketed as convenient, GOV failed to submit my passport renewal to the United States State Department. Despite paying the GOV service fee of 57 USD and the State Department renewal fee of 130 USD, the State Department confirmed it has yet to receive my renewal request. It has been 6 weeks since I completed the filing process with GOV . In that time, the only status update I received from GOV is a tracking number of a USPS mailing label created the day I filed. Information from the State Department was acquired on my own. Requesting a status update from GOV customer service gave me no new information after 65 minutes on the phone. My confidence that GOV will deliver my passport by the time I need it for travel is weak.
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Jennifer K.
Apr 2, 2024
Review collected by a third partyThis website states it is fast and efficient. It has been everything but efficient. No communication given unless I press the issues, then excuses given as to why things are not complete. It has taken me looking information up for your support help to help me. I do appreciate their help, as it is not their fault for the subpar dealing of the company. Next time, I will deal directly with the government agencies, as they will be more efficient and clear with their recommendations. Overall I would never recommend this to a friend or an enemy.
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