Customer reviews for fenwayphoto.com

Customer reviews

• 1 / 5

  

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  I just rang Fenway Photo Cameras asking about 7mm Eyepiece and UHC Nebula Filter for my Celestron NexStar Evolution 8 of which they had one left which they put to the side for me as I was leaving straight away. Yet almost halfway there I get a phone call from the person I spoke to previously saying they are just giving it away as we speak. …. what sort of service is that. !!! Fortunately I wasn't nearly there as I would have gone in the shop and complained. I don't think I'll buying from them again. Caveat emptor. !!!

  Review of 10/16/20, following an experience of 10/9/20 by ANSEL H. *

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• 2 / 5

  

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  I had to go to another photoshop because he doesn't write labels and it was expensive. $230 for 20 documents.

  Review of 10/16/20, following an experience of 10/9/20 by JADA Q. *

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• 2 / 5

  

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  I sent 3 cameras for sensor cleaning on September 26, 2020 and on October 7, 2020, while I was happy with their collaborative effort I had. I'll look at getting rid of them.

  Review of 10/16/20, following an experience of 10/9/20 by STAN T. *

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• 5 / 5

  

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  I was in the market for a tripod mount, he handed me something solid. The name of MANFROTTO is a guarantee! The sales clerks are always willing to serve and offer goodies at the best prices

  Review of 10/16/20, following an experience of 10/9/20 by FREDERIQUE M. *

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• 5 / 5

  

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  After my new lens failed to sync with the camera body, which was also new, I first tried to reconfigure the settings and then - because it didn't get any better - swapped it off without reluctance for another one. In addition, excellent advice and a strikingly friendly staff! Absolutely one more reason to buy locally! Impressive!

  Review of 10/16/20, following an experience of 10/9/20 by MILES Y. *

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• 4 / 5

  

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  Great service, and they correspond with all the premium brands products around New York. Plenty of photography services etc. They can order in for you if you need something idiosyncratic, but not for any price you couldn't get online. Plenty of parking nearby if that's a concern. I am no expert when it comes to American camera stores, but I'm still pretty sure you could do worse than Amazon.

  Review of 10/16/20, following an experience of 10/9/20 by LAVADA G. *

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• 5 / 5

  

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  These guys are top class and really look after you. Pleasant people, competitive prices but crucially really look after you when things go wrong. That exceptional after care is the reason I’ll buy from them exceptionally. When my EOS 90D DSLR just before a competition they sorted me out in record time, no haste, no fuss. Really you could not ask for more. Highly recommended.

  Review of 10/16/20, following an experience of 10/9/20 by JACKELINE S. *

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• 5 / 5

  

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  These guys are brilliant. Originally called chasing a an excellent camera for weddings, indie film makers and special events. Spoke to Matt - he was upfront and honest about stock availability, provided a fantastic deal on the Lumix S1H I I was chasing and matched a competitors quote. Very transparent, helpful and organized. Brilliant work, cheers guys!

  Review of 10/16/20, following an experience of 10/9/20 by RYANN D. *

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• 5 / 5

  

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  They have the biggest selection of brands and cameras in central New York. They have had everything I needed so far, and they're very nice and polite. They also have very good prices and deals. Highly recommended.

  Review of 10/9/20, following an experience of 10/2/20 by GRETCHEN H. *

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• 1 / 5

  

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  Untrustworthy shop. Even after multiple time deadlines were furnished, the clerk was unable to ensure I shopped at the promised time

  Review of 10/9/20, following an experience of 10/2/20 by NICOLA L. *

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• 5 / 5

  

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  I like this shop because there is a lot of choice, almost every photography device can be found or purchased for time. Value-for-money is one of the best photo-shop in New York, whenever I have unresolved questions, Matt always readily responded to everything.

  Review of 10/9/20, following an experience of 10/2/20 by JED R. *

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• 3 / 5

  

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  There are a few staff in the store. A young lady who is still a beginner but very helpful, is delighted to confuse her craved goods. However, there is a bald eyeshadowed guy that I can not understand. He's not customer-centric and unfortunately a bit pessimistic. If you are a good seller then you've come to super place. 5 stars have the shop equipment, 5 stars for the lady, but 2 for the above mentioned guy.

  Review of 10/9/20, following an experience of 10/2/20 by JAMAR G. *

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• 5 / 5

  

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  They are professional, patient, kind and helpful. Professionally Proficient. they do not want to upsell anything you do not need. You can ask Matt, he does not seem to be hard to respond, give advice. I highly recommend it to anyone who likes to take pictures and look for a fair shop.

  Review of 10/9/20, following an experience of 10/2/20 by CAYLA H. *

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• 2 / 5

  

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  Passive attitude, they can not greet a client (I'm ignored). The scattered images (most of them unclear, almost vague, with their originals sharp) I got the answer that I had to call the lab. Thanks for the shop next door with an excellent attitude. It was a pity because at first they used to cut & crop pictures well.

  Review of 10/9/20, following an experience of 10/2/20 by LACY N. *

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• 5 / 5

  

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  Absolutely customer-centric, polite service. What I really liked about the way they handled the situation was a small mistake. They apologized, ACKNOWLEDGED and offered some alternatives to the deal. Today this has to be greatly appreciated !! : not held back or quieted down (they could have done it smoothly because I hadn't noticed), but had already been phoned in advance: if it didn't suit me, I wouldn't have to bother. Thanks.

  Review of 10/9/20, following an experience of 10/2/20 by JAMMIE K. *

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• 1 / 5

  

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  My preordered product was sold to someone without notice ... This was not correct !!!

  Review of 10/9/20, following an experience of 10/2/20 by JEWELL K. *

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• 5 / 5

  

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  The only place in New York where i could buy an adapter to set up a flash on a tripod

  Review of 10/9/20, following an experience of 10/2/20 by CIERRA V. *

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• 5 / 5

  

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  Helpful and knowledgeable staff

  Review of 10/9/20, following an experience of 10/2/20 by ZACHERY L. *

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• 4 / 5

  

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  Professional, skillful and fast service, expert advice. And they had in stock the rare lens we were looking for!

  Review of 10/9/20, following an experience of 10/2/20 by KESHAUN L. *

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• 1 / 5

  

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  Parking is absurd in the area. You enter into the shop, three people working, thank you, no one looks at you all noses at the monitor. It was very difficult for one of them to retrieve my order, but the website was ambiguous so I could take the rest of the offer. From there, I could feel he no longer wanted to help, so the gentleman runs off to his colleague. Whoever saved the whole story was at least kind. This Fenway Camera is a mess, throwing trash everywhere you could put a bin. If this is what the business looks like, it may not be humans but machine sales robot harnessing a commission would have to push during working hours. All in all I got what I was looking for because there is really a great deal of supply, but unfortunately the whole place had a negative impression.

  Review of 10/9/20, following an experience of 10/2/20 by HARMON K. *

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• 4 / 5

  

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  Family run with excellent service. One of the few places in NYC that can print the images from a SD card in my pocket. Great

  Review of 10/9/20, following an experience of 10/2/20 by TRISTIAN S. *

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• 5 / 5

  

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  If your looking for a camera or accessories this store is ideal it has a nice selection of digital and vintage cameras at fair prices, staff are friendly, helpful and knowledgeable and give impartial advice.

  Review of 10/9/20, following an experience of 10/2/20 by MARGRET W. *

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• 5 / 5

  

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  I'm always happy to go to them. The team is very kind, professionally prepared and to the best of their ability. If I can't decide on something, because they have used most of the products they sell, they can give advice from experience. The store has a lot of demonstration products that you can try before buying, which can be a great help if we have compatibility issues. They are among the very first to organize demonstration days where companies arrive with their new promos.

  Review of 10/9/20, following an experience of 10/2/20 by LINNEA P. *

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• 2 / 5

  

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  The shop is well-equipped, but the man with glasses, ​​bald seller can not look into the eyes of someone talking to someone, basically arrogant, not a vendor but a dumpster night watchman.

  Review of 10/9/20, following an experience of 10/2/20 by AURELIO T. *

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• 5 / 5

  

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  Top notch processing and a super reliable service for exquisitely stunning photos!

  Review of 10/9/20, following an experience of 10/2/20 by PENELOPE Y. *

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• 5 / 5

  

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  My go to place in New York when I need anything for my photography. Very friendly and approachable staff, highly recommend

  Review of 10/9/20, following an experience of 10/2/20 by ALTA T. *

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• 5 / 5

  

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  The service Matt provides to his guests is executed with passion and patience. I recently had some Sigma lenses spruced up by him. Using some rare tech, he was able to give the images of my late parents and my late dog a new lease of life to exude their thousand words! They are absolutely brilliant. Thank you. Matt

  Review of 10/9/20, following an experience of 10/2/20 by RAOUL G. *

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• 5 / 5

  

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  I bought the Canon EOS R6 under the introduction and teaching of the store employee-Matt. I feel that the price/performance value of the product is very high, the employe is also very good professionally, and the after-sales service in line with this philosophy. The owner will help you at any time if you have any difficulties in operation. Thank you so much! !! !! Big boost! !!

  Review of 10/5/20, following an experience of 9/28/20 by ROSALYN O. *

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• 1 / 5

  

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  The attitude towards customers is poor, and the staff is not sincere. It is really quite good to quit in case that the salary you pay them becomes worthless. Matt thinks that he is a good executive to teach his employees every day, but in real life-the real boss will not talk brag his achievements. But will use actions to let your employees experience the positive, not like you will only play hard. It's really exaggerated to see that the owner has a very cold attitude toward people who don't seem to want to buy a camera. Only after leaving the shop, I searched for the evaluation of the store on the Internet. It turned out that the attitude of the owner has been arrogant and consistent since 10 years ago. I would advise everyone who wants to go to the store for a general chat. Think twice!

  Review of 10/5/20, following an experience of 9/28/20 by BRIANA R. *

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• 4 / 5

  

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  In order to go abroad with equipment, I had to buy a three-axis stabilizer, I just learnt from the Internet that the lowest rate came to this store, after the detailed introduction and in-depth illustration of operation instructions by the clerk Matt, the Vlog pocket is both lightweight and portable.

  Review of 10/5/20, following an experience of 9/28/20 by TREVION C. *

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• 4 / 5

  

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  Genuine quality goods, friendly service, excellent after-sales service, strategic location and fast shipment, the attitude of the boss and service staff is convivial, the affinity is very high, the products can be purchased online and quickly, the communication flow is more advanced, and the world's famous brands are all available. 😶

  Review of 10/5/20, following an experience of 9/28/20 by ADRAIN M. *

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• 4 / 5

  

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  The staff enthusiastically introduced the advantages and disadvantages of the array of camera models. Although the price is not the lowest, it is absolutely reasonable and the service is very good. It ’s not like other shops that only quote prices!

  Review of 10/5/20, following an experience of 9/28/20 by CANDELARIO M. *

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• 2 / 5

  

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  Was here shopping M42 to E adapter ring online, but Fenway Photo sent out only the focus tube less ring, then I went to the store to ask for the supply ring, they said I go back to test shot but I couldn't focus and go to the longest but will be separated, that is to say this is a bad product, 2 - After 3 months, I have time to go to the store to change but I can't change it because I can't change it. But I can see that I can't use it. I can only say that I am too busy to take care of it later. I hope that I can confirm the quality for online shopping. .

  Review of 10/5/20, following an experience of 9/28/20 by MICHELLE T. *

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• 4 / 5

  

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  As long as you are willing to listen. Fenway photo store staff will be happy to discuss painstakingly. Unlike other stores are only willing to quote and pitch. Good store worth recommending

  Review of 10/5/20, following an experience of 9/28/20 by DELMER W. *

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• 4 / 5

  

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  I actually found the M42 mount here (needed it urgently)

  Review of 10/5/20, following an experience of 9/28/20 by ALEEN M. *

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• 4 / 5

  

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  My second mirrorless reflex-camera, sports a 1" photosensitive element, can be flipped for selfies, and has a large aperture, will always accompany me to travel and record good times, thank you for your kind introduction, recommend +1

  Review of 10/5/20, following an experience of 9/28/20 by LISA A. *

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• 2 / 5

  

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  Bad parking. Thin male associate seller service is unprofessional and rude

  Review of 10/5/20, following an experience of 9/28/20 by FREDA G. *

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• 3 / 5

  

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  The film is of various types, partially refrigerated, occasionally damaged in appearance, but does not affect the properties of their film.

  Review of 10/5/20, following an experience of 9/28/20 by WINSTON G. *

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• 4 / 5

  

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  Although I have only been there twice, the owner always makes people feel that there is a kind of intimacy in a serene homely setting, and there is no problem with testing the camera or lens equipment, so I dare say that the service attitude is awlays good, as the atmosphere at the time of purchase is. I'm always willing to pay.

  Review of 10/5/20, following an experience of 9/28/20 by SCOTTY O. *

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• 4 / 5

  

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  A good place to find negatives.

  Review of 10/5/20, following an experience of 9/28/20 by MONSERRAT M. *

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• 5 / 5

  

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  First time ordering from Fenway Photo and will definitely be making more purchases in the future! A great selection of cameras at attractive prices, a few items I had my eye on were out of stock but signed up for the alerts on when that item is in stock-it is easy and convenient for future purchases! Purchase went smoothly, once my package shipped I received it the next day. Great customer service as well, very compassionate and knowledgeable, received a comprehensive, terse email once my package shipped and after I received it just to check if everything was in order or I had any questions, very friendly staff, I highly recommend purchasing from FENWAY PHOTO!

  Review of 10/5/20, following an experience of 9/28/20 by AXEL H. *

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• 5 / 5

  

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  The reception staff was very kind and the service was good. The price was reasonable!

  Review of 10/5/20, following an experience of 9/28/20 by MARQUISE V. *

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• 5 / 5

  

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  Very high price-performance proportion and good value for money. I originally found the seller on their shopping platform online and ended up relying on his insights. I live in the south so I could n’t go to the store to buy it, while I did n’t know how to use it. As a result, I asked all questions on the newly-released EOS R-5. The owner helped me to solve all issues immediately, reduced all barriers to zero distance, as if it is right next to my house, the service quality is super good, I am very satisfied with the rich shopping experience, highly recommended

  Review of 10/5/20, following an experience of 9/28/20 by PETRA G. *

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• 5 / 5

  

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  Engaged in brick and parallel online commerce, physical store prices can be spotted on their website. If you've any questions or phone calls, the associate is very polite, the relevant lens body problems can be resolved, if there are doubts, staff will also help customers troubleshoot ! Most of the photographers in NY are now shopping online, and there are fewer people in the physical store. You no longer drive too long for two trips. It should be noted that some goods are not in stock and need to be transferred from other places. It takes about one hour.

  Review of 10/5/20, following an experience of 9/28/20 by LOIS M. *

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• 5 / 5

  

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  The lady introduced the product and chatted very kindly. It was totally different from the feeling of generic electronic shops and a great shopping experience ^^

  Review of 10/5/20, following an experience of 9/28/20 by NYA Q. *

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• 4 / 5

  

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  The A7S III and accessories were exactly as described. They didn't have the spare battery that I ordered so they upgraded my order to a better one at no additional cost. Deploy was speedy and the parcel arrived on the due date. Very happy with the service

  Review of 10/5/20, following an experience of 9/28/20 by CAMYLLE G. *

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• 4 / 5

  

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  Great answers, I asked if I was to purchase a zeroing instrument would it be covered by any warranty and was told that it would be covered, good on you FENWAY CAMERAS. Just received my Weaver Deluxe Scope Mounting Kit and was happy with the way the transaction went through without a glitch, the staff were helpful and great to do business with, at the time Fenway Photo were the lowest price in the United States and that's not all, I was able to recover a discount from Weaver for purchasing in the United States and got 2 years warranty for joining Weaver life that also enables you to mount optics securely.

  Review of 10/5/20, following an experience of 9/28/20 by LOLA L. *

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• 5 / 5

  

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  Helpful advice on the phone prior to order. Shipping was accurately tracked and communicated. Just how it should be.

  Review of 10/5/20, following an experience of 9/28/20 by LAURETTA W. *

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• 3 / 5

  

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  My Panasonic G9 was not received until I called three weeks ago. But Great camera!

  Review of 10/5/20, following an experience of 9/28/20 by EDWINA R. *

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• 1 / 5

  

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  Very condescending sales person. Today morning, not at all helpful. Will never go back. No wonder no customers in store. The response given in the comments by owner is so erroneous. The store has a vast selection of cctv cameras all over I asked for a Wi-Fi Floodlight Camera w/night vision which the sales person even didn’t know where it is. He asked me to see a wireless camera, which was not I wanting and I walked out in maybe 5 minutes. It’s all on cameras. No this shows how cunning this person was.

  Review of 9/26/20, following an experience of 9/19/20 by GEO B. *

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• 3 / 5

  

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  Friendly and professional team, but with little capacity to assume mistakes.

  Review of 9/26/20, following an experience of 9/19/20 by ETHEL G. *

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• 1 / 5

  

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  I bought the remote of phanton 4 to fix me charged 60 USD gave me no warranty guarantee nothing used the drone 2 times literally 2 times because I have the mavic when I went to use the 3 time appeared the same problem came back and simply told me you can do nothing else that you have to send to dji to change the whole board and they would charge me about 200 USD ... if they realized that it would not work because they no longer warned me. just wanted to make money with poor service .. in short I paid 60 USD and still stuck with the same problem

  Review of 9/26/20, following an experience of 9/19/20 by HAYLIE W. *

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• 5 / 5

  

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  Lisa went above and beyond for me. I was trying to strike a balance of my purchase between a gift card and my debit card. She made sure I had a contact when I went to pick it up. Matt was super helpful also. I have purchased from fenwayphoto.com several times, never been disappointed. Excellent prices and customer service is their normal operating procedure super-slick.

  Review of 9/26/20, following an experience of 9/19/20 by ATHENA C. *

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• 4 / 5

  

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  I’m impressed with this company with the optics selections the prices the aftercare.The professionalism and how easy and smooth this online ordering works I’d give this a lot of stars if I could definitely recommending to everyone I know and I’m very indebted and appreciate the service that I received since day one I found out about this place I’m quite thankful I did this company is awesome surpasses a lot of other camera stores I’ve dealt with you make shopping for scopes so smooth and easy thank you! You’ll hear from me again for future purchases and a lot of my friends are inspired to go through this optics dealer...

  Review of 9/26/20, following an experience of 9/19/20 by ARDEN O. *

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• 4 / 5

  

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  Great place to buy from. I bought a DZOFilm Pictor 20 to 55mm. This was my first time buying a digital-cine lenses and it was a great experience. The prices were good. The guy was very friendly and funny. Talked to all the customers and helped them out and took time to explain things. Only waited 10-20 minutes to get checked out. I highly recommend fenway photo and I will definitely be back

  Review of 9/26/20, following an experience of 9/19/20 by EINAR K. *

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• 5 / 5

  

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  Was a great deal and fast delivery. Easy to place order. Notified when product was back in stock. Will be using again!

  Review of 9/26/20, following an experience of 9/19/20 by JACEY B. *

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• 3 / 5

  

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  Im kinda dissatisfied I saw the add where you got Canon EU-V2 Expansion Unit 2 with free remote i called about them and was told you didn't even have them at all and now i get an email saying you do have them and i would have to spend another 64$ fr remote thats really misrepresentation in America. How could something like this happen?

  Review of 9/26/20, following an experience of 9/19/20 by LEATHA M. *

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• 5 / 5

  

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  These are great people to deal with and they always have a well stocked inventory. They also tend to have items that are new to the market like Hasselblads and accessories for newly released series. I definitely will be a repeat customer.

  Review of 9/26/20, following an experience of 9/19/20 by GRANVILLE F. *

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• 5 / 5

  

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  I 100% recommend this photo shop. Never ever did I give a film to be processed and didn't get my digitized photos on my email in the same hour. Super quality and super fast. Not to mention very good prices for processing or film.

  Review of 9/26/20, following an experience of 9/19/20 by GEO M. *

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• 5 / 5

  

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  Phone last weekend to inquire about the newly-released Sony a7C. Nice to have extra technical information on full-frame, compact bodies. Price was better than most. Still pricey. Pricey but super-cool. Shipping was reasonable and fast for today's circumstances. I have ordered before and will again.

  Review of 9/26/20, following an experience of 9/19/20 by BRENDA L. *

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• 5 / 5

  

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  When I made my purchase I inadvertently forgot to create my account so I was not able to finalize my order on the website. When I called they answered right away not like many other businesses that make you be on hold. They answered my question immediately and they informed me that my shipment would arrive today. Shortly after that conversation the Horseman Rodagon 135mm f/5.6 was on my doorstep. I highly recommend this website.

  Review of 9/26/20, following an experience of 9/19/20 by ROBERTA H. *

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• 2 / 5

  

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  Made a top-dollar purchase using my debit card, not a credit card, with info filled out correctly. 24 hours later I get an email stating “our system flagged you for potential fraudulent activity and automatically canceled your order and refunded your money. Expect 5-7 days for refund” Email and call to ask what was going on and they tell me take a picture of my ID on top of my card then they’ll forward that to management then management will forward that to fraud then I’ll get an email back with how they want to proceed. F that. Take your business else where. Their processing/shipping times have gone down hill anyways, on top of their sensitive sketchy system and automatic refunds it’s better to shop local even if it costs more.

  Review of 9/26/20, following an experience of 9/19/20 by PEYTON O. *

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• 2 / 5

  

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  Interesting but well hidden and everything very expensive, equipment in the store of the brand are more in account.

  Review of 9/26/20, following an experience of 9/19/20 by ELIAS K. *

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• 1 / 5

  

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  I'd rather pay 50 dollars a upscale than give these guys my business. Rude people.

  Review of 9/26/20, following an experience of 9/19/20 by ALIZE A. *

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• 5 / 5

  

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  To say I am impressed with the service at Fenway Photo would be an understatement. I ordered a Lensbaby Velvet 56mm f/1.6 Lens from them on a Friday, after talking with customer service. After completing the order, I was prompt that it may take 5-7 business days to ship. About an hour later I get an Email with a tracking number. I figured they had just printed the shipping label. On Monday afternoon, I was killing time and thought I would check and see if it had been shipped yet. I track the package and it says it was delivered. I was overwhelmed. I call to see if this is correct and it was. The lens was everything I had hoped it would be and arrived in pristine shape. I will be buying my next photo treasures from Fenway Photo. Great people to deal with.

  Review of 9/26/20, following an experience of 9/19/20 by TESS M. *

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• 3 / 5

  

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  Product selection was great. Packaging of product wasn’t. Product arrived with shipping box unscathed but lense box corroded. Little packaging to protect purchase. Several accessory tips worn. Will shop again. Hopefully packaging improves.

  Review of 9/26/20, following an experience of 9/19/20 by JARON E. *

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• 5 / 5

  

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  It was great experience, the website was easy to navigate, they had what I needed at a good price and above all, super fast shipping, better than Amazon. I had purchased other items from fenwayphoto.com and the customer service is outstanding, I would not hesitate buying from them again and I highly recommend it, they made a customer for life!

  Review of 9/26/20, following an experience of 9/19/20 by CONSTANCE K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Recently ordered some items from Fenway Photo and was impressed with the selection available and especially prices at a time when a lot of other retailers are out of stock on many things. The reasonable shipping cost and short time it took to receive my items was extremely impressive. I will definitely be placing many orders from them in the future.

  Review of 9/26/20, following an experience of 9/19/20 by CIELO F. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  fenway photo has the best online buying of cameras and supplies. I love getting a great deal and picking up my order at the physical shop. I have explained how I get such great deals and the process to do it with so many of my friends and family.

  Review of 9/26/20, following an experience of 9/19/20 by DIMITRI K. *

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• 1 / 5

  

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  Anyone who gave Fenway five-star reviews was given in store tip to do so. Out of all the Photography stores I've been to this is by far the worst place. There customer service is sickening and you have to basically harass them to find out where your package is or the status of it. I have been waiting 4 months now for my item and I am at the point where I will just take a loss on my order and warn others about doing business with these scam artist.

  Review of 9/26/20, following an experience of 9/19/20 by REUBEN S. *

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• 5 / 5

  

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  Shipping was EXTREMELY fast, from order to delivery was 2 days. Exactly what I needed. Will order again!

  Review of 9/26/20, following an experience of 9/19/20 by AMIE A. *

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• 4 / 5

  

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  I could not ask for more. Called Super Fenway Photo Customer Service and Matt picked up. He was by far the most helpful person that I have dealt with anywhere. He answered all my questions and was very personable. Fenway Photo offered a great price and being local to me helps as well. If you ever need anything from a question answered to help with a cart item(like me) then I highly recommend SuperStore4Less Customer Service. And if you happen to get Matt then all the better. Thank you for a great experience and making a lifetime customer out of me.

  Review of 9/26/20, following an experience of 9/19/20 by DEMETRIS H. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I had left several requests to call me when my EOS R5 came in stock, Fenway Photo was the first to let me know it was in stock, i ordered the camera and had it in my hands in four days time, good communication and follow through, will certainly be back.

  Review of 9/26/20, following an experience of 9/19/20 by EDUARDO G. *

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• 1 / 5

  

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  Bought an Extension tubes or bellows from here before covid. During covid, they refused to allow me to go into the store to return the item. I asked if they could let me bring it from home and drop them off, and they refused that too. Today, 5 months later, I came to the store to claim my money. 3 employees refused to help me. They said the guy who usually does it was "not here". One of the front desk employees was hostile and rude. I asked for a refund, and they even refused to give me documentation of the refund. They said it would get emailed to me in 20 minutes. Hours later and I still haven't received an email about the refund all this is my anger

  Review of 9/26/20, following an experience of 9/19/20 by ILENE H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great prices and a super seamless process for ordering online plus great customer service for over the phone orders and getting questions answered. Super friendly & knowledgeable staff. Their "Fenway Financing" program is a fantastic way to acquire your favorite but expensive cameras. My recent purchases were done through that program:

  Review of 9/26/20, following an experience of 9/19/20 by WEBSTER G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  They sent emails and the product shipped quickly and arrived in good condition, can't ask for more than that.

  Review of 9/26/20, following an experience of 9/19/20 by HIPOLITO M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Lame attitude towards people !!!

  Review of 9/21/20, following an experience of 9/14/20 by GUY B. *

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• 3 / 5

  

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  A nice place to shop cameras like point and shoot, full-frame, mirrorless and many more genres of cameras. But the service is slow with queues taking more than 15 mins to resolve return issue.

  Review of 9/21/20, following an experience of 9/14/20 by CICERO S. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Prices are not subject to product warranty .... I do not advise ...

  Review of 9/21/20, following an experience of 9/14/20 by CASANDRA B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have always been unlucky with online shopping. Therefore, with caution, I ordered a set of Nova grade digiscoping adapters from the stock in Fenway Photo. But it did not take long to wait, and the price did not change in their physical address. If I will buy over the Internet, in fenway only. Thanks for good job.

  Review of 9/21/20, following an experience of 9/14/20 by THEODORA L. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  If you need anything photographic be it underwater equipment, drones, digital DSLR cameras, le nses, you name it, this place will most likely have it. If you really want to dig through what stores have you may want to put some time aside. Easy to get to via subway or metro and they have a good selection of camcorders-consumer & prosumer downstairs.

  Review of 9/21/20, following an experience of 9/14/20 by OTHA H. *

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• 3 / 5

  

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  Sellers, as always, are not found quickly. And the prices of some goods are more expensive than in the online marketplace. We call only if along the way. Especially to go there to shop more often does not make sense. We live in Manhattan so the central market is closer to us, where prices are the same, or cheaper in some places

  Review of 9/21/20, following an experience of 9/14/20 by JEANIE E. *

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• 3 / 5

  

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  Is a big superstore but it stands out as either supplier, repair shops, or rental or have exactly the same items as the next shop. Basically Canon, Leica, Fujifilm, and Hasselblads on repeat, with a sprinkle of Nikon and Olympus cameras and the rest are bags and phone cases. One or two camera shops as well. Be aware that prices differ based on how you look. Great coffee on the first floor. Prices are better than the high end shops but not cheaper than what you can get on B&H or Amazon.

  Review of 9/21/20, following an experience of 9/14/20 by KURTIS W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I bought the budget-friendly surveillance camera Partizan CDM-233H-IR FullHD v 3.4 (81369). The price of the question is a street steal- less than $500. I thought there are no longer no market. And this miracle also works, and not bad. It is also turning, the angle is good.

  Review of 9/21/20, following an experience of 9/14/20 by JOHNPAUL H. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Crazy busy during the weekend and not everyone is helpful.

  Review of 9/21/20, following an experience of 9/14/20 by GRETCHEN R. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Super cool giant mall of anything photo/video-- cameras both digital and film, lenses of all strands, camera/lenses repair, optical engineering equipment, fully refurbished Nikons, underwater imaging gear, etc -- but dauntingly USA-made. Folks with rudimentary skill-sets might want a guide with a better grasp on the subject matter-- Leica is scarce and Minolta gadgets nonexistent. Be on the lookout for prices, products sold at one store can be found for $200 cheaper on another floor if you keep your eyes peeled.

  Review of 9/21/20, following an experience of 9/14/20 by ELMORE J. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  THANKS HUGE to the guys for their high quality work! Accessible words explain, demonstrate, suggest. Special thanks to the photography expert! He spared time nor energy - he set up the camera with high resolution, checked it, and advised. I go only to this store and always go out with a purchase and EXCELLENT MOOD! :-) Keep it up! RECOMMEND!

  Review of 9/21/20, following an experience of 9/14/20 by CASSANDRA H. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  There are a lot of online stores. And this is good. But I usually prefer Fenway Photo in New York. Like in traditional Mom & pop service, you can always get a qualified consultation, and, in any group of photography tools. Fresh example-picked up an apartment in the air conditioner. Helped and consulted-chose just such a model that perfectly came up to my terms. At the same time, it turned out to be cost-efficient.

  Review of 9/21/20, following an experience of 9/14/20 by ALEXANDRE S. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Large electronic shopping building with a big selection. However the products are outdated and have a messy layout, making it hard to navigate.

  Review of 9/21/20, following an experience of 9/14/20 by CLEO V. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  This is a great place for individuals who wish to get both optical and photographic items. They have a whopping 7-9 levels of optics stuff and you will find many renowned brands. Just be sure to know the camera type you are using in your own toolbox before purchasing supplementary accessories. Fenway Photo products are rated highly in quality. Don't hesitate to call them beforehand or visit here and see for yourself.

  Review of 9/21/20, following an experience of 9/14/20 by PAXTON M. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Cool place to check out new cameras and lenses from Canon.

  Review of 9/21/20, following an experience of 9/14/20 by DAVION B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Hello, I would like to thank Fenway Photo employees for their prompt and quality work, top level service at , the girls are always smiling and welcoming, and especially the worker named Cindy, she's very pleasant and polite. Prices in Fenway for today's price market are very sharply competitive. My order was made quickly and with responsibility ... I will once again come to for beautiful photos and harvest insights from their photo studio ... Hands down best superstore-FENWAY PHOTO 🌹🌈🌈🌈

  Review of 9/21/20, following an experience of 9/14/20 by KAY W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Hi Fenway Photo, I am your regular customer! I already got used to ordering equipment through an online store, it seems to me that soon I can find with closed eyes where the product is located =))) I communicate with the salespeople as my family, I always enjoy the warm atmosphere during communication, no tension! Service and quality of goods suits me in full!

  Review of 9/21/20, following an experience of 9/14/20 by LOU M. *

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• 5 / 5

  

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  Great shop and staff! The seller patiently guided me through the superb collection they have at the shop until I settled on a Hasselblad H6D-50c, very expensive. He also tested the camera before I made the payment. After developing the first multimedia content, I can say that my purchase was worth every cent! I highly recommend this shop for DSLR enthusiasts.

  Review of 9/21/20, following an experience of 9/14/20 by AUDRA S. *

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• 5 / 5

  

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  For more than a year we have a tradition go-to, the "Land of Dreams" for a New Yorker's photo session and have never regretted it. The location's assortment is always varied and bright. The photographer finds an approach to children that is very gratifying. The kids really like to pose and after the photo shoot they ask for more! The price and quality of the photo are captivating to us, kids,:Thanks):

  Review of 9/21/20, following an experience of 9/14/20 by CELESTINO R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great condition spotting and weaponry scopes are on sale, and the owners of the shop were very kind. They kindly explain and guide me through products that I was interested in. The shop was minimal and rich sense of aesthetics of store itself. And they develop films too!!!! The owners are photographers and they take really great pictures. VERY RECOMMENDED TO VISIT!!!

  Review of 9/21/20, following an experience of 9/14/20 by ERICKA S. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Amazing selection of cameras and knowledgeable staff 👌🏼

  Review of 9/21/20, following an experience of 9/14/20 by MATHIAS L. *

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• 3 / 5

  

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  The shop itself does not give credence to the customer at first sight. Walking into the store has a twofold feeling. However, the service is good, consultant Denis very much liked the competent person, twice visited the store.

  Review of 9/21/20, following an experience of 9/14/20 by MARCEL S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Best customer service I’ve seen New York. They are top-brass experts in photography. I am well educated with photography and they made me feel like a fresher. Additionally they went above and beyond when helping me. They fixed my camera for 1/3 of the quoted price (around 20 dollars total) and they also were able to answer any questions I had about anything camera related. True experts who are passionate about what they do. I love this shop. I bought a camera from them just to give them by business out of respect. Can’t say enough good things about them. Go ahead and check it out!

  Review of 9/21/20, following an experience of 9/14/20 by LUDIE O. *

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• 4 / 5

  

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  Would recommend this place to anyone looking for a 35mm film cameras or analog photo needs. Came in to grab a Nikon F6 SLR Camera with some extra stuffs. Came out saving a chunk of money with all the things i bought. Beats some internet prices like b&h Well knowledgeable team to help you chose what to buy. Ended up buying something less expensive than i anticipated, with the honest staff just telling me not to waste on something that i wouldn't be use and no need for such an expensive accessory for a what i plan to do. Would come back.

  Review of 9/13/20, following an experience of 9/6/20 by ORLO K. *

  *Pseudonymized data at the request of the author

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