Customer reviews for fenwayphoto.com

Customer reviews

• 5 / 5

  

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  I recently purchased a DSLR from these guys and I am totally blown away by the quality of service. Super helpful, accommodating, and friendly. It was a rush job, and they were able to accommodate my crazy requests. They went above and beyond, I will be shopping from them for life.

  Review of 2/9/20, following an experience of 2/8/20 by LOUIE D. *

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• 5 / 5

  

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  I recently purchased a DSLR from these guys and I am totally blown away by the quality of service. Super helpful, accommodating, and friendly. It was a rush job, and they were able to accommodate my crazy requests. They went above and beyond, I will be shopping from them for life.

  Review of 2/9/20, following an experience of 2/8/20 by LUTHER G. *

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• 5 / 5

  

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  I highly recommend renting from Fenway Photo for all of your Film and Videography rental needs. The service is above and beyond and the prices are more than reasonable. The gear is always in excellent condition and I have never had any problems! Always a pleasure renting from Fenway Photo.

  Review of 2/9/20, following an experience of 2/8/20 by CHAIM C. *

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• 5 / 5

  

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  John, along with the Fenway Photos crew, are personable, caring, and they treat you like family. Excellent service. Nice product lineup diversity. Would recommend to production houses of any size.

  Review of 2/9/20, following an experience of 2/8/20 by RUSSELL B. *

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• 5 / 5

  

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  I have purchased cameras and a few lenses from here. I am an amateur but I am treated with the same respect as any pro. My husband has gone too and they have helped him immensely because he doesn't 'speak in photographic jargon (his words) and they were able to help him find the product I sent him in for. They even set aside product, knowing we will visit the next day because we have to travel by transit. They have things other places don't have, and they even give small discounts or throw in a filter for free. It's those little things that make you feel taken care of and make you want to visit again.

  Review of 2/9/20, following an experience of 2/8/20 by ENRICO P. *

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• 5 / 5

  

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  Yesterday I purchased the Canon EOS M50 from Fenway Photo Camera and I had a wonderful experience. John was more than helpful and provided me with all the right advice regarding the purchase of my new Camera. I highly recommend Fenway 📷.

  Review of 2/9/20, following an experience of 2/8/20 by ANAIS A. *

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• 5 / 5

  

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  I was at their New York store for a brand new Fujifilm camera bundle all the way from Manchester, New Hampshire and I'm happy I made this trip. Not only the sale price was incredible (best price in town and online at the time of purchase) but the service was awesome! We had a great chat about Fujifilm cameras, lenses, firmware, etc. We also shared our experience on other brands like Sony and Olympus. The transaction was flawless and they spent their time to show me everything in the box and provided valuable tips for my new camera. Great job James and the store manager (sorry, I didn't get the older gentleman's name)! Now I know where I should get my next lens ;-)

  Review of 2/9/20, following an experience of 2/8/20 by MONTE S. *

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• 5 / 5

  

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  I am from the Canada, and wanted to order a camera to be sent to Toronto as a gift. The staff at Fenway Photos camera were wonderful! They were gracious enough to accommodate my special requests, all with a fair price.

  Review of 2/9/20, following an experience of 2/8/20 by KIARA K. *

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• 5 / 5

  

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  Thank-you Fenway Photos Camera! I went out on Independence Day sales for a particular camera and lens combo, that was already steeply discounted everywhere. I ended up at Fenway while bouncing around between retailers. Turns out the camera and lens were actually $435+tx LESS at Fenway. So, I purchased. I took home, and the camera itself had some issues with some of the pixels - hot and dead pixels - an uncommon issue with new cameras, that's commonly accepted as a defect. So I went back the next day, and Fenway gave me great support - they exchanged the camera for a new body with minimal fuss, and had me on my way in no time. Lowest prices by a long shot, and fantastic in store support. I will definitely do business with Fenway again!

  Review of 2/9/20, following an experience of 2/8/20 by LONIE W. *

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• 5 / 5

  

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  Gobbed up a handsome deal bundling together Z50 with dual lens kit with bonus FTZ mount adapter. I am glad I found out about this store before I made purchase at B&H. Price is unbeatable! B&H couldn't even price match since the deal you get from Fenway Photos is non-existing in their shop. Reserved by phone and picked up at the store with ease. They don't even try to sell you anything extra. In and out. Nice and simple

  Review of 2/9/20, following an experience of 2/8/20 by MARLEY M. *

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• 5 / 5

  

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  Can't ask for more. Loved the customized service and friendly atmosphere. Everyone was welcoming and happy to talk through gear before I made my purchase. In a world where I can go to any shop or online to find what I want, the personal touch is what made me an Fenway Photo camera customer. Prices didn't hurt either ;)

  Review of 2/9/20, following an experience of 2/8/20 by RYLAN K. *

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• 5 / 5

  

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  I have known Danny for many years now. He’s a top-notch Cameraman with a heart of gold. Always going out his way to help. You don’t have to be client for them to help you, they will still go out of there way to help. I will continue to work and support Fenway Photo.

  Review of 2/9/20, following an experience of 2/8/20 by ERNESTINE Z. *

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• 5 / 5

  

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  My wife loves this storr. She bought a bundle EOS 80D with 18-135mm, usm lenses, accessory kit, (bag - battrey pack - strap ), 430 ex III - RT for me as a gift. It was a really nice bundle.today I went In the store to register for warranty and buying some memory cards. In the store service was excellent with friendly staff's. BUT !!!!! I bought 2 - 64GB SanDisk extreme pro sdxc uhs-1 for $79.99 after i reached to the home and checked amazon website I founded same memory card for $46.98!!!!! But this local store has the advantage of bespoke shopping.

  Review of 2/9/20, following an experience of 2/8/20 by DOMENICK M. *

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• 5 / 5

  

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  Brilliant service! they were thorough in helping me choose the most ideal tripod and microphone fashioned to my camera needs! there can be a wait, but worth it for the expertise

  Review of 2/7/20, following an experience of 1/31/20 by EUNICE D. *

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• 5 / 5

  

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  Brilliant service! they were thorough in helping me choose the most ideal tripod and microphone tailored to my camera regimen! there can be a wait, but worth it for the expertise

  Review of 2/7/20, following an experience of 1/31/20 by SELINA R. *

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• 5 / 5

  

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  I had negative experience in other stores but as soon as I went to Fenway Photos it was super easy. James (the guy who served me) was super friendly over the phone and was the same in person. When I got in there there were absolutely no troubles at all, and even though they didn't have the lens in stock the offered to ship it as soon as it came in for free. I will definitely shop at Fenway again for all my camera equipment. Great knowledge and super friendly staff. 6 out of 5 stars

  Review of 2/2/20, following an experience of 2/1/20 by MORIAH H. *

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• 5 / 5

  

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  I vouch for Fenway Photos employees for being really helpful. James managed to help me with a tailored solution to a very unique problem. The email and after sales follow up was amazing as well. Thank you Fenway Photos.

  Review of 2/2/20, following an experience of 2/1/20 by SOFIA J. *

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• 5 / 5

  

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  Splendid shopping experience in here. There's probably four main camera shops in NYC with prices within a few dollars of each other for almost every product. The difference was that the staff as Fenway Photos were the most knowledgeable and helpful. They were able to answer all my questions and helped me buy what I needed without buying redundant I didnt need.

  Review of 2/2/20, following an experience of 2/1/20 by AMPARO S. *

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• 5 / 5

  

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  I’ve now been surprised by the blazing fast delivery of anything I order from Fenway Photos. Last Time I ordered a Microphone requesting express delivery, they delivered it like a bat out of hell. I’ve a few times and sometimes they promise me calls back that I always received. Extremely excellent service to say the least. Please think Fenway Photos for express ordering anything online

  Review of 2/2/20, following an experience of 2/1/20 by ELENOR S. *

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• 5 / 5

  

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  Its cast in the same mold as an Apple store. Tons of cream of the camera brands like Fuji, Pentax, Panasonic, Canon, Nikon, Sony and accessory kits, tripods,, branded bags, rode microphones, lighting, tripod mounts, boom arms, and cable accessories. They store packs several brands of professional video equipment, and specialists camera consultants to dissect complex pre purchase issues. I've asked difficult questions but they make it sound more straightforward with practicum. Check their website for stock levels if you need something specific as popular items sell out fast.

  Review of 2/2/20, following an experience of 2/1/20 by TRISTIN N. *

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• 5 / 5

  

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  Great service! James went above and beyond today. He was patient and super knowledgeable. He listened to what I wanted and educated me a long the way until I finally made a decision. I’m super happy with my new Nikon Z6!📷🙌 😀 Thanks

  Review of 2/2/20, following an experience of 2/1/20 by TAUREAN H. *

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• 5 / 5

  

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  Best place for amateurs to attened the camera basics training. Its not a practical session but rather a little lecture on what to consider. Great starting point for beginners wanting to learn. Thank you Fenway Photos for continuing to hone our skills

  Review of 2/2/20, following an experience of 2/1/20 by ELENORA K. *

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• 5 / 5

  

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  Happy with the purchase, friendly customer service ❤❤ step out the building with a big smile 😁

  Review of 2/2/20, following an experience of 2/1/20 by KRISTOFER H. *

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• 5 / 5

  

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  Recently purchased Canon lens from Fenway Photos. Excellent service and advise from jamie- great product knowledge and willingness to help. Would highly recommend for future purchases.

  Review of 2/2/20, following an experience of 2/1/20 by CHELSIE W. *

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• 5 / 5

  

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  This is the second time I've used Fenway's for some serious investment in equipment and would have no hesitation to recommend them. A totally hassle free experience - both times. Information, quotes and comparisons coming very freely and rapidly, with excellent service from the manager and Junior staff.

  Review of 2/2/20, following an experience of 2/1/20 by STEVIE W. *

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• 5 / 5

  

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  Impeccable store with a atmosphere of yesteryear camera brick and mortar. This place orders any rare item out of stock or offers reliable competitors. They are not out to nickel and dime you to death but ponder a solution that kicks you out of the woods to enjoy your gear once more.

  Review of 1/31/20, following an experience of 1/31/20 by JARRET F. *

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• 5 / 5

  

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  The best customer service I have ever encountered from the very helpful Fenway Photos who helped me to pinpoint the problem with my camera before any overkill expense, and helped me to recover lost photos. You have me as a customer for life!

  Review of 1/31/20, following an experience of 1/31/20 by SIBYL B. *

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• 5 / 5

  

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  Magnificent store. I wanted to purchase a tripod and the employees were very helpful directing me to a tripod that met my needs precisely. It was no problem to assemble a selection for me to examine and try out. The cost even was cheap half the price. While I was looking at equipment the staff member was also very helpful with some advice on my camera.

  Review of 1/31/20, following an experience of 1/31/20 by MAXIE K. *

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• 5 / 5

  

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  My go to camera store in NYC. Staff know their gear and are able to walk you though the decision process. That said if you are still tyre kicking *don’t* come on the weekend as they get super busy. When there is a crowd be sure to grab a number as you enter otherwise you will wonder why you aren’t being served. Best pricing in New York and if they don’t have it in stock they are able to deliver normally the next day. Hard-working team!

  Review of 1/31/20, following an experience of 1/31/20 by HARRISON H. *

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• 5 / 5

  

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  Excellent customer solution. Extremely knowledgeable staff. Huge range of products. Picked up a bargain on sale during a promotional period. Thumbs up. Super happy with my purchase and my experience at NYC FENWAY PHOTOS. Highly recommend

  Review of 1/31/20, following an experience of 1/31/20 by FRANCIS B. *

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• 5 / 5

  

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  Purchased a lens and some accessories here. I can't recommend this place highly enough. Departmental camera stores in the malls can't compare to what these guys have to offer. Sure, the prices can't match what you can get online/Best Buy but you'll have brilliant customer service. These guys have great depth on photography knowledge and you'll walk out of the store confident about your purchase. Thank you FENWAY PHOTO!

  Review of 1/31/20, following an experience of 1/31/20 by JAVONTE B. *

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• 5 / 5

  

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  Always gives me a helping hand. Know their stuff & answer questions in detail. Worth paying a premium for this outstanding service. They also never upsell or push sales in my experience which gives you confidence with their recommendations or suggestions.

  Review of 1/31/20, following an experience of 1/31/20 by ANDREANNE M. *

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• 5 / 5

  

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  Took back a defective Joby tripod for my GoPro. No hard time exchanging it under warranty. Salesman quickly sorted out the issue and substituted the item. I love great customer service like this. Highly recommend this store. Thumbs up.👍

  Review of 1/31/20, following an experience of 1/31/20 by CHANCE L. *

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• 5 / 5

  

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  Absolutely the coolest store. They have competitive deals I could find, and always price match reasonable prices about cameras. I don't appreciate spending half an hour being upsold on extras though! Especially when I go home to large Franchise chain stores out the extras don't actually fit with my camera! It's a pretty good store other than small space.

  Review of 1/31/20, following an experience of 1/31/20 by ORVILLE K. *

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• 5 / 5

  

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  I walked in to the Fenway Photo store to seek information about upgrading my camera for travel in more difficult climates. I immediately met emm, who soon determined what my requirements were and the options available. emm was friendly, professional, personable and very focused on what I needed. There was not the lens I required available immediately in store, but she stayed in communication and had it for me the next day. Once I had what I needed, emm provided me with good advice about camera maintenance and how best to care for my camera in the environments I will be traveling to. I had a really good experience shopping there compared to trying to seek advice and purchasing online. emm is a star! Thanks.”

  Review of 1/24/20, following an experience of 1/24/20 by HANS D. *

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• 5 / 5

  

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  had lovely customer service from the young, dark-haired American lady yesterday who was repairing my Canon for me. She was cool, calm, nice, and so helpful. Excellent service, especially from this lady

  Review of 1/24/20, following an experience of 1/24/20 by CADE K. *

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• 5 / 5

  

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  Emm helped is select a Canon 100-400 lenses and helped is through the purchase process with technical details and information regarding cash-back for returning. We were contemplating purchase of the EOS M50 and Emm kept in touch with me until I was ready to purchase. When I collected the camera Emm was enthusiastic about my intentions with the camera and discussed techneque with me. I have been extremely happy with my interactions with Emm and now follow his projects on social media. The Fenway photo is an amazing camera.

  Review of 1/24/20, following an experience of 1/24/20 by EARNEST B. *

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• 5 / 5

  

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  Really great there, I already knew what I wanted to buy from looking online and I was in and out of there in 15 minutes with a neat deal and great service

  Review of 1/24/20, following an experience of 1/24/20 by ISAI D. *

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• 5 / 5

  

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  Always exceptional service. Took my camera in for a clean and was told to save my money as it wasn't required. Most businesses would have been happy to take your money. They were also very helpful when I made the original purchase

  Review of 1/24/20, following an experience of 1/24/20 by JULIUS B. *

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• 5 / 5

  

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  Knowledgeable and friendly staff with a good product range and competitive prices

  Review of 1/24/20, following an experience of 1/24/20 by DANE R. *

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• 5 / 5

  

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  Brilliant customer service, knowledge with a smile ADAM

  Review of 1/24/20, following an experience of 1/24/20 by KATELYN P. *

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• 5 / 5

  

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  Not knowing very much about cameras, I had watched a few reviews on YouTube on the eve of my purchase. I went into another store down the road and requested the camera only to be smirked at by the two staff. I then went to Fenway Photo and was helped by emm. He helped me with ordering the camera and set me up with a great 2nd hand lense. I spent about hundreds of bucks in there and was delighted. Cheers guys

  Review of 1/24/20, following an experience of 1/24/20 by AYANA O. *

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• 5 / 5

  

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  Friendly and helpful staff, good range of products.

  Review of 1/24/20, following an experience of 1/24/20 by TORRANCE K. *

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• 5 / 5

  

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  Thank you FENWAY PHOTO. Got what i needed(wanted). Walked away grinning like the Cheshire Cat. Nee lens, new camera, new challenges. Thank you again.

  Review of 1/24/20, following an experience of 1/24/20 by JAN G. *

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• 5 / 5

  

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  We went in with a charging problem and thought we would need a new camera. Emm was very helpful. Our camera is working fine and he explained everything to us about our current camera and said it was a good camera and that no upgrade was needed. My wife and I are very impressed. Highly recommend and we will be back.

  Review of 1/24/20, following an experience of 1/24/20 by TAD H. *

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• 5 / 5

  

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  The staff at the Fenway Photo store are truly amazing and so helpful. I ave visited many camera stores around the country as I travel a lot, but by far, this store makes me feel welcome, helps me with any questions I have and finds me a product that most stores would not even bother trying to look up. Highly recommend and cannot speak highly enough of the staff.

  Review of 1/24/20, following an experience of 1/24/20 by JENSEN W. *

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• 5 / 5

  

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  Fantastic service and great prices at the Fenway Photo Store -. I recently bought Sony lenses and the staff were fantastic and the had the best price I could find. Highly recommend, was served by Emm who was knowledgeable and very helpful. I will be shopping with them again in the future. Thanks Fenway Photo.

  Review of 1/24/20, following an experience of 1/24/20 by HARDY S. *

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• 5 / 5

  

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  Delivery was fast! The lady from the customer service team was super helpful in sorting out the exchange of a lens that I had incorrectly ordered. It was resolved within the one phone call with her and I was able to pick up the lens I intended to purchase from them the same day! Great service!

  Review of 1/24/20, following an experience of 1/24/20 by ELIJAH D. *

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• 5 / 5

  

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  Made a call to the contact centre and was assisted by emm, who was prompt, concise in delivering the info needed confirming stock availability and even placed the order for me to collect. Such display of professionalism from the call centre right through to the staff at the Annerley Store who even offered to carry the gear out to my car. This is why I will keep shopping with you guys and I dont mind driving an hour and half from home for that level of service.

  Review of 1/24/20, following an experience of 1/24/20 by ELVA C. *

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• 5 / 5

  

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  I've purchased online and in-store from these guys for years. Always good service and fast delivery. Cant fault the staff, service or range. I'm always happy to return to them when I'm looking for new gear. Well done team at Fenway. Very Happy customer 😃

  Review of 1/24/20, following an experience of 1/24/20 by ANTOINETTE L. *

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• 5 / 5

  

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  Friendly staff and way too many lovely cameras.

  Review of 1/24/20, following an experience of 1/24/20 by PIERCE W. *

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• 5 / 5

  

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  All the gear, competitive pricing and well stocked.

  Review of 1/24/20, following an experience of 1/24/20 by HAILIE T. *

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• 3 / 5

  

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  Very helpful with a good range of stock on display. But preposterously priced equipment. Many prices are competitive but not always.

  Review of 1/24/20, following an experience of 1/24/20 by CLAIRE O. *

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• 4 / 5

  

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  After selecting my tripod the salesperson was extremely helpful in assisting me to become familiar with some of the key features of my new camera. I was happy with this service and thankful for the time taken. Only that delivered in three days after my birthday?

  Review of 1/24/20, following an experience of 1/24/20 by JARON W. *

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• 5 / 5

  

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  Great selection of used equipment as well as massive range of new. Love buying here, especially on Black Friday weekends!

  Review of 1/23/20, following an experience of 1/23/20 by FOSTER M. *

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• 5 / 5

  

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  Amazing staff and display of cameras products at a good price. I had an issue with my second hand camera, the staff were very helpful in organizing a loan camera for me and repairing it on warranty. The whole process was handled very professionally and helped me massively!

  Review of 1/23/20, following an experience of 1/23/20 by EFRAIN B. *

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• 5 / 5

  

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  I have found both sales and customer support department excellent. Brought a Sony A7 and was given a wealth of advice about lenses, unfortunately the one we brought had a focusing problem. With a little bit of encouragement the service dept managed to get Sony to replace with a new one. They then arranged to get it out to me on a weekend- let down by her original provider, Fenway photo found another one and ensured I would get it delivered on time. Great service. Buying the right product to meet a customers needs is important (and sales were good at that), but then ensuring post sale issues are dealt with well...that's the measure of a good business who will get my repeat business.

  Review of 1/23/20, following an experience of 1/23/20 by ROLANDO W. *

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• 5 / 5

  

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  I recently invested in my first top end camera and visited all the camera shops in New York and Fenway Photo stood out head and shoulders above the rest. A bright and breezy, well designed shop with all the camera brands, gear and toys you could wish for. The most important for me however were the incredibly knowledgeable staff. Emm was fantastic, not only did she know her stuff inside out but gave me invaluable advice on which camera and system would be best for me. Without her I would have chosen the wrong piece of equipment for my needs. Polite, helpful and honest, it made the whole experience even better. I will go back to Park for all my future photographic needs without doubt. Powell

  Review of 1/23/20, following an experience of 1/23/20 by MERCEDES B. *

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• 5 / 5

  

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  Highly recommend Fenway Photo and the staff. They worked with me to stabilize a gimbal to and taught me how to set up a vertical mount or L bracket. Troves of tips from staff, the most listening and caring partners for photographers!

  Review of 1/23/20, following an experience of 1/23/20 by DONNA B. *

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• 5 / 5

  

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  Having recently acquired a new camera I went along to the store and spoke with Joe who kindly took half an hour to walk through with me the basic features of the camera so that even someone with my limited knowledge could operate it. OK, it cost $265 but money was well spent in my opinion as I just turned up at the door without prior appointment. He also set the camera up for me so that I hit the ground running. Without this I would have really struggled with the incoherent booklet that came with the camera. I am now much more confident with my new toy and hope to get some cracking pictures on my forthcoming holiday in fall. Cheers Joe. Much Appreciated!

  Review of 1/23/20, following an experience of 1/23/20 by ZACKARY P. *

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• 5 / 5

  

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  Bought Digital Slr Camera. Knowledge of staff was much better than bigger shop on high street and price is also very competitive. Would love to do more shopping in future and would recommend to all my friends. Excellent customer service and friendly environment

  Review of 1/23/20, following an experience of 1/16/20 by MADISON R. *

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• 5 / 5

  

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  I purchased a ZEISS - 12 X 45MM BINOCULAR after I found the product had run out of stock in Amazon because they'd the best price online. It's a masterpiece for hunts or observations to steer clear of red herrings. Fenway photo is microcosm of Silicon valley.

  Review of 1/16/20, following an experience of 1/16/20 by MARJORIE R. *

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• 5 / 5

  

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  Loads of Nikon, Canon cameras, lens, and so much more. The staff are very patient, friendly, knowledgeable, so thank you very much. I WILL be back again..

  Review of 1/16/20, following an experience of 1/16/20 by VIRGIE S. *

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• 5 / 5

  

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  My fav little spot for electronic tidbits. Very friendly guys, honest and willing to help. I keep buying their devices in dribs and drabs. Highly recommend instead of other similar shops.

  Review of 1/16/20, following an experience of 1/16/20 by WANDA S. *

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• 5 / 5

  

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  Fast delivery, mouth-watering prices and endearing staff willing to engage in a long discussion on photographic subjects.

  Review of 1/16/20, following an experience of 1/16/20 by LOUVENIA B. *

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• 5 / 5

  

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  Writing this review from my new CANON DSLR w/body. Very good service from George, he was very credible and helpful. Would definitely recommend to anyone and will return in the future. Thanks

  Review of 1/16/20, following an experience of 1/16/20 by TRISTIAN L. *

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• 5 / 5

  

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  Most competitive prices and great service - thanks George for your help! I'll be coming back for sure. Make sure you check out their website!

  Review of 1/16/20, following an experience of 1/16/20 by LILLIAN P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Was looking for a sling strap and they was very helpful in making sure I had the correct one for my camera. Great service and very helpful advice, not to mention they was the best price too.

  Review of 1/16/20, following an experience of 1/16/20 by DIAMOND E. *

  *Pseudonymized data at the request of the author

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