Customer reviews for fenwayphoto.com

Customer reviews

• 2 / 5

  

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  Purchased a Kodak Ektar 100 Color Negative Film (35mm. The pack itself is fine, but the delivery, what a joke. A one 36-exposure roll of 35mm film came in a massive box, at least fifty times the volume. Is this absolutely necessary when the item could have been tossed into a jiffy bag that would have fit into my mailbox rather than having to be picked up at the delivery office? $17 shipping for this little thing costing $9?

  Review of 9/13/20, following an experience of 9/6/20 by TRYCIA B. *

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• 1 / 5

  

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  Placed an order online for my husband's birthday. However, there was a problem with their secure transaction server & they say the transaction didn't go through. Although it did work enough to suck off $700 from my account. The offered solution was to pay another $700 via another method or wait a week for the money to be returned to my account. "Sorry Bradley, no present on your birthday!!!"

  Review of 9/13/20, following an experience of 9/6/20 by ENRICO B. *

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• 4 / 5

  

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  My daughter's favorite tech store. Very helpful. Price is very competitive

  Review of 9/13/20, following an experience of 9/6/20 by CELESTINO M. *

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• 4 / 5

  

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  Best place to purchase rifle/spotting scopes, eyepieces, rangefinders, and more! If ever you go there, Alex is the man to look for. He'll definitely take care of you with his exceptional customer service and his in depth knowledge on optical engineering. Had a great time here. Will definitely buy from these guys again!

  Review of 9/13/20, following an experience of 9/6/20 by LOLITA S. *

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• 3 / 5

  

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  Fast and good service .

  Review of 9/13/20, following an experience of 9/6/20 by DEION A. *

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• 4 / 5

  

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  So efficient. So friendly. I've used these guys for years. I can discuss an upgrade with the team and avoid a whole bunch of basic learning mishaps. So glad to have physical presence now in New York.

  Review of 9/13/20, following an experience of 9/6/20 by GARETT W. *

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• 5 / 5

  

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  • Extremely alert to my emails and directly answered my inquiries • As one of the lenses of my camera was unavailable, they simply replaced it with a Tamron of greater performance and value • Malfunction was fixed expertly and sensor cleaning was superb • The transactions are always handled quickly and there was little delay between shipping and delivery Can't fault these guys.

  Review of 9/13/20, following an experience of 9/6/20 by ZARIA F. *

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• 4 / 5

  

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  From the moment I walked through the door they were helpful. Sifted through my order, picked up where I was ordering lenses and pieces that were incompatible. Very personal service. I have dealt with them previously ordering online and they were painstakingly detailed then also. Highly recommended

  Review of 9/13/20, following an experience of 9/6/20 by AALIYAH M. *

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• 4 / 5

  

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  The staff walked me through the whole process and explained some basic differences lense accessories that I was after. Great customer service friendly staff , I had a small issue with an order issue was fixed within 24 hours drove from the bottom of Manhattan to get a lens hood and adapter from them that was out of stock. was ordered And in my hands in less than 24 hours thanks guys will definitely be back in nthe future.

  Review of 9/13/20, following an experience of 9/6/20 by FERNANDO R. *

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• 4 / 5

  

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  Top photo company, they have everything you need at very reasonable prices. strict covid contactless bs is good to see👍

  Review of 9/13/20, following an experience of 9/6/20 by CRISTAL R. *

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• 5 / 5

  

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  Amazing service and really insightful advice, these people know their stuff! Issues that came up were dealt with really quickly and their after sales service is really top notch. Would definitely recommend for any first time buyer!

  Review of 9/13/20, following an experience of 9/6/20 by EMERY D. *

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• 2 / 5

  

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  Just recieved my cmera after a delay. And to my dismay, the lcd screen is a damaged one with dead pixels on the screen. Terrible!

  Review of 9/13/20, following an experience of 9/6/20 by MARGOT S. *

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• 1 / 5

  

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  Very disappointed with Fenway's customer service during this time. I placed an exigent order, requesting fast-turnaround delivery, but the shipment of my goods kept being delayed. Turned out the item wasn't even in their warehouse. It was impossible to get through to them as they have shut down their phone number and the wait to 'chat' online was always very long. In the end they couldn't promise a delivery date, and they did NOTHING to compensate me. Meantime my business has been without important camera equipment. Terrible experience.

  Review of 9/13/20, following an experience of 9/6/20 by ERIBERTO W. *

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• 4 / 5

  

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  Very high quality products, fast and reliable delivery and and incredible customer support. I am super thankful to the fenway team!

  Review of 9/13/20, following an experience of 9/6/20 by JEWEL L. *

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• 5 / 5

  

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  Excellent customer service, good pricing and product availability. Fenway Photo is the best photography store in NYC by far. I was an Amazon customer until i came across fenway and was fed up with the lack of customer service i was getting from Bezos employees. Will definitely be a customer at Fenway Photo for years to come. Simply the best.

  Review of 9/13/20, following an experience of 9/6/20 by VALENTIN A. *

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• 5 / 5

  

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  Always take the time with you as the customer. Excellent service, delivery and speed. Good source if you're an Olympus user.

  Review of 9/13/20, following an experience of 9/6/20 by CLEO S. *

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• 5 / 5

  

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  Very good service, transparent.... friendly... This place enforces COVID-19 rules such as social distancing, masks on... And we can't go inside.... We have to queue with mark on the floor.... Wallet-friendly and good place to get some stuffs, happy shopping!!

  Review of 9/13/20, following an experience of 9/6/20 by LILY R. *

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• 5 / 5

  

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  Fenway Photo I found to be one of the most competitive camera photographic store in central New York. Staff are great & very helpful. The store was easy to find but only street parking in front of the store. I live down the road so I selected to pickup items. My order was ready to collect within minutes. Very fast service.

  Review of 9/13/20, following an experience of 9/6/20 by BROOKS R. *

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• 4 / 5

  

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  Excellent photography shop. I've been buying camera gear from this outfit for the last 4 months and find their service outstanding. Great communication with knowledgeable staff, speedy delivery, a solid website with a good range of Leica series dating the old days, and you get little presents like sweets and discount vouchers.

  Review of 9/10/20, following an experience of 9/3/20 by DELPHINE J. *

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• 2 / 5

  

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  Staffed by people that don't seem to enjoy photography? Came in about a Horseman Lens Guard (booked an appointment and gave the reason for my visit) and was served by someone that doesn't use a Horseman . Often overpriced relative to competition. I'll be avoiding the shop unless I'm backed into a corner.

  Review of 9/10/20, following an experience of 9/3/20 by DANGELO R. *

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• 1 / 5

  

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  Extortionate pricing. Tried to get a replacement battery for a Pentax camera and was quoted 3x as much as an other camera shops 20 minutes away.

  Review of 9/10/20, following an experience of 9/3/20 by DOLORES R. *

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• 3 / 5

  

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  Very high-end New York brand-name camera shop, beautiful products, is a high-priced camera shop.

  Review of 9/10/20, following an experience of 9/3/20 by HASKELL H. *

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• 1 / 5

  

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  Shop is very tranquil and not many customers, I Guess they have same experience like me so are not going there. The staffs are very rude. Specifically the old man. I was trying out a Linhof 6x9cm Technikardan 23S and it was not charged and the rude old fellow basically take it away from me! If Fenway wants to survive there they need to fire those staff and hire new friendly one. By the way I bought medium-format film camera after that experience.

  Review of 9/10/20, following an experience of 9/3/20 by DIMITRI E. *

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• 5 / 5

  

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  Best experts 💪👍👌

  Review of 9/10/20, following an experience of 9/3/20 by GARNET S. *

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• 2 / 5

  

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  I took my EOS 5D Mark IV to clear the sensor. When I get my cemera ,lens have a lot fingerprint.

  Review of 9/10/20, following an experience of 9/3/20 by ANAHI G. *

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• 5 / 5

  

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  Staff knows what they are telling you about and the prices are ultra-competitive. Found a very decent new prime lens for a lot less than I thought I'd have to pay

  Review of 9/10/20, following an experience of 9/3/20 by ALVA L. *

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• 5 / 5

  

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  Fenway Photo updated my underwater camera equipment after a decades-long lull. Mindful of my budgeting (and expense), but Stuart was absolutely fantastic! Helped me craft a list of everything I needed, and in fact saved me some money by suggesting alternative scooters I hadn't considered, and where I could get these at a great price. Excellent advice, took the time to help me set my stills up, and answered all my emails a week later when I had loads of questions about the wide angle port I had purchased. Excellent service, and would highly recommend anyone using Fenway Photo for any of your underwater camera needs!

  Review of 9/10/20, following an experience of 9/3/20 by NELSON M. *

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• 5 / 5

  

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  A photo printers' wonderland, Inkjet, laser, large format, dye-sub, printer ink & toner cartridges, and print paper and more, brand names as well as makes you may not have heard of. It's a top-notch camera shop selling new digital cameras, lenses and used equipment. You really need to have a little knowledge of what it is you want, most trader's are genuinely honest and helpful, others may try to sell something that is not absolutely genuine. Worth a visit.

  Review of 9/10/20, following an experience of 9/3/20 by DERICK E. *

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• 5 / 5

  

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  Many course of deals here spanning over 10 Years. Brilliant service and advise. Always helpful, knowledgeable and courteous in explaining product options. Great turnaround courier service option and access to prominent brand products. Thoroughly recommend to consumers and pros looking for a solid and helpful supplier. Cutting-edge products available quick and superbly relevant advice given.

  Review of 9/10/20, following an experience of 9/3/20 by LUCIOUS R. *

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• 5 / 5

  

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  My favorite camera hospital, they cleaned Nikon, D7100. The price goes fairly, but he does a perfect job. We recommend you bring it here in Fenway Photo when the camera gets sick. It is fun to have conversation with a team who is very kind, knowledgeable and talkative.

  Review of 9/10/20, following an experience of 9/3/20 by AVERY R. *

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• 2 / 5

  

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  Terrible services if you have reserved something and they say that it is there and you want to make an order for it, then suddenly it appears that the reserved is no longer there As a result, because you want a new camera, you are "obliged" to buy a more expensive one and if you then ask if there is something to do about the price because they have made a mistake, nothing can come off I do know that I don't have to buy anything but they could have given some extras, for example an extra battery or a memory card

  Review of 9/7/20, following an experience of 8/31/20 by AMERICO B. *

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• 4 / 5

  

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  Have been coming here for years and you still get fantastic help Unfortunately, the shop window has also become the website here, at least with regard to photography.However, you can get excellent advice here and have the product pulled out and held.

  Review of 9/7/20, following an experience of 8/31/20 by JAIME L. *

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• 1 / 5

  

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  July 28th we ordered a catadioptric (cassegrain) telescope that was available according to the website. With all the understanding for the heavy traffic with the Covid lockdown we do not expect it to be delivered the next day. However, we are 16 days further and and no telescope yet. When you call the helpdesk they tell you that the order is ready for ups to transport. A third time you will hear that the product is not in stock. What I find typical, the website speaks differently. Now we want our money back, that's no problem. Only you have to wait 5 to 10 days. I find it ridiculous that there was a lie during our telephone conversations. We could have lived fine if there was an update about the delay. Or that an alternative is proposed. Conclusion; never again.

  Review of 9/7/20, following an experience of 8/31/20 by DEMARIO H. *

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• 5 / 5

  

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  A great thing !!! bought a Sigma camera almost 3 years ago and after cleaning lense went completely wrong. dull, and LCD was sick !, SIGMA did not care at home and Fenway Photo did and we were allowed to choose an equivalent Sigma!! SUPER SERVICE. Very friendly help and always returning soon!!

  Review of 9/7/20, following an experience of 8/31/20 by PINK B. *

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• 3 / 5

  

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  A few years ago I would have rated this higher. However after the merger some parts of the business suffered. This is especially true for atmosphere. It is now a less friendly environment. Staff are very knowledgeable but are somehow slightly hindered in their work. Still good selection but not the shop it used to be.

  Review of 9/7/20, following an experience of 8/31/20 by CORNELL P. *

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• 2 / 5

  

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  The seller seemed not particularly interested

  Review of 9/7/20, following an experience of 8/31/20 by KAMRYN B. *

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• 5 / 5

  

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  Yesterday I drove specially from Yorkville to New York to go to Fenway Photo. The store was easily accessible, parking was slightly more difficult, but you know that when you are in New York. The store is nice and large and there are many products on display. We were quickly asked if we could use help and after I had informed what I was looking for, all products were collected very quickly and I was allowed to view and test everything (comparing tripods). The explanation for the corresponding products was clear and the seller had clear understanding. After the purchase I got a hand from the seller (where do you get that nowadays ??) and I stepped out with a good feeling and very satisfied with my purchase. Probably next time I will use the web service because of the distance, but I am certainly glad I visited this store once.

  Review of 9/7/20, following an experience of 8/31/20 by HERMINA K. *

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• 5 / 5

  

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  Number of weeks ago I bought a Pentax 3-in-1 binocular at this store. After much consultation with the seller and comparison in the store this product came out and purchased (also the lowest price in the whole of New York's market). Delivered within two days and the best man from the delivery service brought the device up for me too. Good info, delivered quickly; enough reasons for me to buy a a laser rangefinder here a week later. If they continue with the low prices, I think I will buy things more often.

  Review of 9/7/20, following an experience of 8/31/20 by DARION P. *

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• 5 / 5

  

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  Skilled, customer-driven and lenient staff! Because of a nice Black Friday offer, traveled from Nork Dakota to Fenway Photo in New York for a Leica S3 body. Unfortunately, the type offered turned out to match less well with the configuration for my provider. The seller remembered that devices had been purchased that did. For the same price, I was allowed to pick them up at the central warehouse in Manhattan. FIRST-CLASS !! Setup was a piece of cake, my photography arsenal is now a studio thanks to Fenway PHOTO,NY.

  Review of 9/7/20, following an experience of 8/31/20 by LEXI C. *

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• 2 / 5

  

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  Well-stocked store and good seller. Unfortunately the purchase was not good and they had a lot of trouble to return the device. First she wanted to give 20% less return that was 10% and eventually she paid via the bank the complete amount minus 1 dollar. 1 dollar,????? Too bad Fenway.

  Review of 9/7/20, following an experience of 8/31/20 by LAVINIA W. *

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• 5 / 5

  

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  Excellent photography store. Wide variety of products and the employees are polite, knowledgeable and accommodating. Stuat is always a pleasure lot deal with.

  Review of 9/5/20, following an experience of 8/29/20 by NATHAN K. *

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• 1 / 5

  

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  Brilliant customer service and some invaluable advice. Been to a lot of these photography stores and you just can't beat most old school shops. Prices here are better than mega stores and it gives me some piece of mind knowing the guy behind the counter actually knows what they're talking about. UNFORTUNATELY!!! I originally gave this store 5 stars but had to change my review after I spent $3000 for a camera kit only to find that the lense is missing and other important accessories. On top they tried to convince me that a point n shoot would replace my DSLR. I like local stores because of there expertise but this was a major/costly disappointment because it turns out that the guy beyond the counter was the farthest thing from an expert.

  Review of 9/5/20, following an experience of 8/29/20 by HOWARD S. *

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• 1 / 5

  

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  BAD CUSTOMER EXPERIENCE! I purchased my first camera from Hasselblad and it was not a quality one. They were just before closing time, the guy was in a big rush and seemed rubbed the wrong way about the fact that he had to wait another 5 minutes, it was obviuos! It was like he was doing me a favour...he even said the others are waiting for us to finish....1 week later 42nd Photo had a sale on the same Hasselblad, I called Fenway Photo store asking for a price match, they said it was not in their policy...WHY BUY AGAIN HERE???

  Review of 9/5/20, following an experience of 8/29/20 by EMILIA K. *

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• 5 / 5

  

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  Great variety of dakroom, lighting and generally optical items as well as scopes and binoculars. Staff is always very helpful. I wish they were open late everyday and not just at the end of the week.

  Review of 9/5/20, following an experience of 8/29/20 by CAESAR M. *

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• 5 / 5

  

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  Amazing store - They have everything you need, A photographers' dream.

  Review of 9/5/20, following an experience of 8/29/20 by BRODERICK M. *

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• 5 / 5

  

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  I've ordered from them twice in the past month and both times have been extremely fast, easy, convenient, and reasonably priced. So far they're my favorite online store for lense and accessories. Thanks guys.

  Review of 9/5/20, following an experience of 8/29/20 by DARON K. *

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• 5 / 5

  

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  Ordered from the online store which is simple and awesome. Their information on the website is accurate and effective at allowing the user to make good buying decisions. The prices are very very competitive with everyone around. They actually even beat Amazon. Speed of delivery is second to none and I am looking forward to visiting them soon in person.

  Review of 9/5/20, following an experience of 8/29/20 by MARIBEL R. *

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• 1 / 5

  

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  Called the day before asked for stock regarding a Canon EOS 5D Mark IV DSLR was told multiple stock available no need to put on hold. I drove 1 hour to find out they only have one available which was the display model. There are finger prints on the camera minor scuffs on the exterior of the body from people handeling it poorly. I asked for a discounted price due to the inconvenience and overall condition was told “ we can still sell this for full price to other customers”. Great customer service. If anyone wants an abused camera for retail price it’s still there waiting for ya.

  Review of 9/5/20, following an experience of 8/29/20 by SAMANTA T. *

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• 2 / 5

  

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  Lack of updates to their website regarding Leica cameras, calling is otiose as you seem to be bothering them. No vivid answer as to when product can or will arrive; number 1 reason. "well one supplier is usually sold out and another is extremely impossible to deal with and more expensive." Not the customers problem to hear, if you don't have it, don't pitch it. 42nd Photo is well stocked and displayed. other than that the other products they carry are cheaper either online or in other retailers.

  Review of 9/5/20, following an experience of 8/29/20 by PRECIOUS H. *

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• 5 / 5

  

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  I used to visit Fenway Photo Store when I lived in New York and having moved away, only recently discovered their online presence. Their website is contemporary and informative with very competitive pricing. When I had questions about a specific item, the phone support was top notch. I have placed orders 3 times this year (fuji x100v, lights, backpacks, lenses, circular filters) and each order was shipped and delivered very quickly. The team is very hospitable as demonstrated by their willingness to amend and change orders (even after the order was packaged)! Thank you for that, it saved me a few bucks but more importantly, made for exceptional customer service.

  Review of 9/5/20, following an experience of 8/29/20 by CECILE C. *

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• 3 / 5

  

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  Awesome having a well-rounded photography store in New York! Great selection. Staff can be somewhat creepy and not helpful at times.

  Review of 9/5/20, following an experience of 8/29/20 by TERRELL W. *

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• 5 / 5

  

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  Perfect. Hope they are around forever

  Review of 9/5/20, following an experience of 8/29/20 by ISRAEL L. *

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• 1 / 5

  

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  Do NOT use this company unless you want to a bombardment of spam, every week! You can call them, remove yourself from their mailing list, send the emails straight to your "Black List" and every week a new one will arrive! EVERY WEEK! You have been warned. If there was a minus star, I would use it!

  Review of 9/1/20, following an experience of 8/25/20 by KEATON C. *

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• 5 / 5

  

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  This place is such a gem, the owners are so kind! I was traveling across New York and came in with a severely damaged 35mm film camera, they managed to fix it for me which I was not expecting! Having learn new things, I decided to buy a Leica. The owner loved my vintage treasure, I decided to donate it to their collection, they were very grateful and gave me a free lens filter:)

  Review of 9/1/20, following an experience of 8/25/20 by ADAH B. *

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• 5 / 5

  

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  Saved a substantial chunk of money by going with Fenway Photo and because they're New York based there's no worry about extra tax or import duty. It was packaged securely and dispatched extremely quickly. Absolutely trouble-free process and based on my experiences, I'd highly recommend them to any of my photography mates. With the whacking savings, I've got myself a superior kit lens, a couple of batteries, desktop tripod, straps, lens cloth, a couple of gift cards and still spent less than just the camera would have cost from B&H Photos website=)

  Review of 9/1/20, following an experience of 8/25/20 by FABIAN P. *

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• 1 / 5

  

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  Disgusted! I ordered an OM-D E-M1 II and the M.Zuiko Digital ED 40-150mm f/2.8 pro from Olympus. I'd always wanted a workhorse mirrorless camera and was really looking forward to receiving my order in 3-5 days, especially as I was planning to go to an Michigan Bike's Tour. As promised 5 days later I received my package but minus the 40-150mm lens. To say I was sunk in an abyss of despair and desperation. I'd chosen Fenway Photo over other suppliers as they seemed to have a comprehensive stock and although I had discussed with the sales team on the phone several times whilst awaiting my delivery not once did they mention that the long lens was not in stock. So sorry Fenway, even though I was otherwise happy with your service you only get one star for failing to deliver my whole order and for not informing me that items from my order were not in stock to ship within your 3-5 days.

  Review of 9/1/20, following an experience of 8/25/20 by ELWYN L. *

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• 1 / 5

  

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  They are selling USED ITEMS AS NEW! I can prove with receipts and pictures. Very dishonesty with me. It's a company one room all included in a Wall Street micro brief case, with 3 employees.

  Review of 9/1/20, following an experience of 8/25/20 by LERA L. *

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• 5 / 5

  

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  Bought a MacBook Air at Fenway. Good price, decent website and very fast delivery!

  Review of 9/1/20, following an experience of 8/25/20 by GLENNIE D. *

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• 5 / 5

  

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  We ordered and collected two Nikon bodies, four lenses, and a variety of filters . I have saved approx. $400 by not going to so-called high-street main dealers. The service is tops. I shall use Fenway Photo.for all my photo/video supplies. Thanks Team. Nick Atman.

  Review of 9/1/20, following an experience of 8/25/20 by CAMRON K. *

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• 3 / 5

  

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  Camera sales from a compact emporium located in a weird location. Company sells gray imported cameras cheaper then their NYC suppliers. Offer a 3 year warranty only hope i dont need to ever use it.

  Review of 9/1/20, following an experience of 8/25/20 by RUBEN B. *

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• 4 / 5

  

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  I have bought a higher end Hasselblad from them being quite scared about the fact that my camera would be shipped from "Gray Market" but at the end of the day camera made in Sweden, product quality rating accepted on US website and 3 years of warranty instead of 1 from Hasselblad. Reliable place to buy Hasselblads gear and very helpful stuff. Week later my friend decided based on my recommendation to buy same camera from them and he was extremely happy with the whole experience. Both of us decided to pickup the gear directly from them. All in all highly recommended place just bit tricky to find it when you decide to pickup yourself. We will be back for any lenses or accessories' needs in the near future!

  Review of 9/1/20, following an experience of 8/25/20 by UBALDO B. *

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• 3 / 5

  

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  A local camera shop in the rare, traditional style. Unfortunately not competing formidably with the internet rivalry prices...

  Review of 9/1/20, following an experience of 8/25/20 by CELESTINE C. *

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• 5 / 5

  

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  Fantastic service. Well worth travelling from Manhattan for.

  Review of 9/1/20, following an experience of 8/25/20 by GERSON R. *

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• 5 / 5

  

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  I had excellent service from this company. They were able to get a Minolta digital kid's camera edition to me the next day (Monday) after purchasing. The staff I engaged with were friendly and knowledgeable and i was most delighted with the entire team. I recommend Fenway Photo wholeheartedly.

  Review of 9/1/20, following an experience of 8/25/20 by JACYNTHE O. *

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• 5 / 5

  

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  Super professional staff. Well-run by photographers so could give qualitative and quantitative information. They were happy to help my wife who is an amateur photographer and myself (the seasoned expert). My wife used to go to Fenway when we lived in New York and it was well worth travelling back from Dakota.

  Review of 9/1/20, following an experience of 8/25/20 by ROMAINE R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Beautiful Mecca heaven! After Ordering the Canon EOS M50 from every big chain store such as BH Photo, Mike's Camera, Willoughby's NYC etc & then told by each one days later its out of stock due to the very unfortunate Covid-19 pandemic. Lots of intrusive, unwarranted phone calls and litany of emails later I found Fenway Photo who I contacted on a night to find they had it in stock (cheaper as well) ! Amazing customer service from the business and my camera works like a dream, traveled over 100 miles and turned up less than 24 hours later! Thanks guys will def be avoiding my previous retailers in New York & perhaps returning again!! 👌🏼😀

  Review of 9/1/20, following an experience of 8/25/20 by LONDON G. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Ordered Wednesday, shipped by Friday evening, arrived well-packed. Very competitive price, free shipping for goods $100. Excellent service, I will definitely use again and thoroughly recommend Fenway Photo based on my experience with them. They don't have 100% positive reviews without a reason!

  Review of 9/1/20, following an experience of 8/25/20 by ROEL F. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Traditional camera shop that offers a great selection of gear. The tripods and mounts section is particularly impressive.

  Review of 9/1/20, following an experience of 8/25/20 by DESTINEE S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Plenty of lenses (new and used).

  Review of 9/1/20, following an experience of 8/25/20 by ANNABEL S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  A COMPLETE INVENTORY of Photography under one ROOF. Have been a photographer doing business with them for the past few years. I travel all the way from Long Island, 1 hour 20 min ride, to rent or buy new kit, the staff are very cordial and enthusiastic, nothing is to much trouble, and they are very knowledgeable... Have acquired some very quality kit with them, and always had an awesome deal, in fact in most cases had a straight replacement for brand new kit. And above all, they allow demos I can test beforehand, after such a long relationship, that's very generous.... They don't rush you or try to mislead you into buying unnecessary "bells and whistles", and will demonstrate, and let you experiment, and get or feel an item. Theyre all renowned photographers handpicked to work for what they treasure most, and so will probably have technical details or the photographic knowledge or camera system at their fingertips. So do I recommend them Yes 100%. By the way they have an outstanding website, and of course do online order Like all local NYC shop's. Try them out you keep our community ec onomy robust and GREAT AGAIN!!

  Review of 9/1/20, following an experience of 8/25/20 by CLEMMIE R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Another great buy from Fenway Photo. The pristine state of the lens I just bought is absolutely the icing of the cake. I have used them in the past and they have been good for both buying and trading in lenses. Competitive pricing too. I would recommend completely.

  Review of 9/1/20, following an experience of 8/25/20 by EMELIA D. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Have thoughout the years used Fenway Photo ordering cameras, lenses and even collecting my goodies in New York physically. But, I'll change shopping tack following the events of March 9: *Fenway Photo increased the price of a lens overnight after my order: *Package was shipped 2 weeks later than expected with no reason given. *Shipping address was altered to the wrong residence and they would not correct it. *I had to change the delivery location myself with UPS who thankfully rectified the address with little issue. ***Incorrect lens was shipped*** *Once refunded I have had to request my fees back as well. From start to finish, I don't think they could have tried to give me a worse service. Over 3 weeks to be back in the position I originally was at. Doubt I will be using them again no matter how persuasive the hype.

  Review of 9/1/20, following an experience of 8/25/20 by THERESE W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Forever their customer, having been well-treated with my first purchase. Ordered 2 Sigma lenses via their website on Monday night, both stipulated as "excellent" but not "Mint". Both arrived earlier the on the end of the same week but sent separately. Both were, to my surprise, "as pristine" and considering the prices I paid, extremely good value for money. Great service in keeping me informed of delivery by e-mails. Am sure to buy from them again; great experience when dealing with them

  Review of 9/1/20, following an experience of 8/25/20 by ZOIE M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Ordered and paid for a telescope and he promised delivery the next business day. A couple of days later telescope still not received so called them to ask where it was. Item was never reserved and was out of stock as they had already sent it to another customer. Never notified. Really unhappy with the service and would not use them in future.

  Review of 9/1/20, following an experience of 8/25/20 by BONNIE K. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  I recently purchased a Sigma 18-35mm f/1.8 art generation lens pitched in mint condition. On arrival it turned out the the optical system was corrupted by a string of aberrations, color fringing, and distortion. This clearly hadn't been examined before advertising it and pushing it through the market. I made them aware and all they were prepared to compensate me for the inconvenience was $50. To replace this would cost $160. After a rather open email they came to their senses and recompensated me $160 to purchase a new one. A low rate due to the fact they were very unprofessional at the beginning and trying it on. I've spend a a lot of money with them over the last 12 months , and was prepared to cancel order and never deal with them again.

  Review of 9/1/20, following an experience of 8/25/20 by FIONA H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Had to send my camera back for repair several times. Still not right.

  Review of 9/1/20, following an experience of 8/25/20 by QUEEN W. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Pretty shambolic and shoddy communication. wont be using again.

  Review of 9/1/20, following an experience of 8/25/20 by MELISA G. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Bought a portable compact camera to take some good photos for a travel a month away. Good experience, fast delivery & was team was helpful when I called them. I wouldn’t hesitate to buy again from this place!

  Review of 9/1/20, following an experience of 8/25/20 by ERNESTINA R. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Poor communication and lip-service to my needs. I was told the wrong date for pick up. Fenway Photo didn't make any attempt to apologize for their mishap when I disclosed my frustration at having waited on the wrong date. On the second attempt I experienced problems with the courier, Fenway Photo did not follow this up or even accept my appeals. Everything worked out after 3 days of hassle, but I will not be using the service again.

  Review of 9/1/20, following an experience of 8/25/20 by MOHAMMAD O. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Always take the time with you as the customer. Great service, delivery and speed. Good source if you're an Olympus lover.

  Review of 9/1/20, following an experience of 8/25/20 by RAYMUNDO O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  If you're a Nikon user then this is the place to go for your bodies (Refurbished, Nikon USA) and lenses. Customer service is absolutely the best and the staff are incredibly enlightened. A rarity these days. You'll find Fenway Photo just near Flatiron Building along 23 Street Subway in New York- they have an easy-to-navigate website too.

  Review of 9/1/20, following an experience of 8/25/20 by CINDY P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  There is everything. Photo and video equipment, lenses, telescopes, spotting/riflescopes microscopes, accessories. And all the excellent quality and the best manufacturers.

  Review of 9/1/20, following an experience of 8/25/20 by JANELLE R. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Sent 3 requests to get a ballpark quote on repairs. For a lens roughly two months ago, and this time to fix up a camera, they don't even give feedback. Going to look for another business to deal with.

  Review of 9/1/20, following an experience of 8/25/20 by JERAMIE L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Bought a telephoto zoom lens which didn't work. Replaced it with no troubles. Fenway Photo is now my go to place for all things photography.

  Review of 9/1/20, following an experience of 8/25/20 by SIENNA M. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Excellent. Awesome is the first thing I said when I walked in. This is the best photography store I've ever been into, anywhere. I visit frequently twenty or more times a year and make a killing to grab the best used stuff, but this place puts roses back into my cheeks. I ended up with a few boxes of B&W 600 film by Polaroid, which is outcrowded out of the US market, and a decent Nikon F6 SLR 35mm camera, detailed manual for how to with Nikon speedlite, in a full case with accessories like the multi-power battery pack and a vello shutterboss remote switch. The 35mm camera stock in the back is reason enough to go have a look.

  Review of 8/28/20, following an experience of 8/21/20 by ORIE C. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  A good place for buying film camera but not for developing or scanning .....terrible prints!

  Review of 8/28/20, following an experience of 8/21/20 by JANAE C. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  And they wonder why people buy online. No cameras on display, unfriendly and unhelpful staff. What is even the point of brick and mortar stores if they can't provide those things and at the same time charge higher prices than internet retailers.

  Review of 8/28/20, following an experience of 8/21/20 by TIA W. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  I dropped off some film here to be developed but Fenway Photo is a disappointment. The staff is friendly. However, I can always find markings on the films and accumulated dust every time. They don’t protect the rolls processed in a biodegradable bag, which makes hard to scan because of crippling the film itself. I don’t suggest you guys to develop film here.

  Review of 8/28/20, following an experience of 8/21/20 by ORIE S. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I have reluctantly, after many failed attempts, decided to shop elsewhere going forward even if the prices are higher. First, you can get film cheaper in New York if you know the right people, and if having it shipped isn't a deal breaker, there are many more camera stores. The idea of having to interact with the staff has just become too much to deal with and I'm done feeling like 1) perfectly reasonable questions about products and services are dodged with irritating responses, 2) that I am generally not capable of buying expensive stuff, 3) that when conflicting statements by staff are brought up, these are categorically denied as lies.

  Review of 8/28/20, following an experience of 8/21/20 by KARLEE J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Photography quaint source for both pro and amateur photographers! Professional and helpful technicians, prepared and willing to always find a way to satisfy my requests. You can book an intervention in advance so they can deliver the item on the same day. The associates are always friendly and kind. In addition, their warranty cover is the flagship of their point of sale, in addition to new products and many useful accessories. They do lots of photo-related activities and courses! Absolutely to follow!

  Review of 8/28/20, following an experience of 8/21/20 by FREDDY B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The best-in-class spot for photographers in New York and the photographers who use Nikon. They have a direct venture with the parent company and can have any replacement. I had a great time there, they are fast and efficient. Also interesting is the used guaranteed by them. I'm a demanding person and I've always found everything I needed from them: I've known Fenway Photo since I was a teenager!

  Review of 8/28/20, following an experience of 8/21/20 by GUY M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fenway Photo offers a laboratory for repairs of cameras and lenses, very well organized and functional room with necessary accessories such as bags for cameras, filters for lenses, etc. etc. The lady at the reception is very polite, kind well prepared towards the user is also well available to give advice or information. I definitely recommend it!

  Review of 8/28/20, following an experience of 8/21/20 by KRISTA S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I'm a lad from New York. I recently bumped into this store and leave a review on Fenway Photo with five stars because it is run by really a passionate and professional crop of photographers. A shop where they meet the needs of the customer, stock the latest camera stuff at great prices as used, and render good evaluations for equipment like lenses for a trade-in. Finally, I was followed by the owner Mr. Stuart, a very friendly person who advised me what I needed most in addition he spending a bit of his time to explain how to use the new photography equipment that I purchased. The best shop in New York.

  Review of 8/28/20, following an experience of 8/21/20 by JO B. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Bought a used refurbished Nikon D7500 that was listed as boasting the same specifications from the top-of-the-range D500. for a weekend trip this weekend. Received instead the refurbished clone d7500 that is worth half the price of what I paid. It's been 10 days since I filed a BBB complaint and I've heard nothing. I had to cancel the entire trip and ended up losing a valuable deal for my studio. I hate to leave negative impressions and I sympathize with them over COVID problem but I am not happy with their service at all.

  Review of 8/28/20, following an experience of 8/21/20 by KATARINA B. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I placed an order for an EOS on August 4 2020, that they described "new item released in limited quality". No updates streaming in from their end, until I called many times for personal followup. They then directed me to the manufacture!? Later, I sent another email, dealing with wrong product and forever on hold on the phone (No calls from their associates either). No news on my order. One could be more considerate given COVID 19, but this inordinate time without followup is completely insane. Not the customer service that you expect or at least deserve. Buyer Beware!!

  Review of 8/28/20, following an experience of 8/21/20 by BART L. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I brought my camera for a simple intervention (sensor cleaning); Maximum courtesy and speed. Cleanup obviously well done in the shortest deadline.

  Review of 8/28/20, following an experience of 8/21/20 by MARGOT B. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Camera selection, rental and repair of photos and videos equipment at an incomparable level, a top-notch professional staff and prepared in everything! Fast, serious and fulfill all your work requests, even the most demanding and impossible, present throughout the United States, comes in handy for my gigs in offering an unbeatable rental service and assistance on all the prestigious video brands, they possess state-of-the-art tools to make 360 ​​film productions ° up to snuff in everything! Highly recommended.

  Review of 8/28/20, following an experience of 8/21/20 by JANY L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It combines sales of new, used cameras and lenses with technical assistance for Canon. You can buy the supplies with 6-month warranty.

  Review of 8/28/20, following an experience of 8/21/20 by GEORGIANA J. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Authorized Leica dealer and repair center. Skilled technicians and the place to be when you need a fix to your camera gear. Sometime slightly slow on the repairs with a queue of up to two weeks

  Review of 8/28/20, following an experience of 8/21/20 by JUSTYN R. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  The only Hasselblad landmark in central NY. Established professionals available to the customer.

  Review of 8/28/20, following an experience of 8/21/20 by ALBERTA R. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order