Customer reviews for fenwayphoto.com

Customer reviews

• 2 / 5

  

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  I brought eos rebel t6 dslr for a diagnosis of an image processor problem as the LCD was not working. I was called because the problem was not detected, so I paid the cost of cleaning the sensor, which they took anyway. If I had chosen to do nothing, however, I would have taken $15 for the trouble, for me not justified. In any case, I took the camera back but the LCD wouldn't turn on. I leave for the vacation: first shot, the device is not triggered and the LCD toggles off: all the same. Now I am traveling more than 600 miles thinking I'd enjoy photography but I can't sink in my teeth. A camera repair service that does not do an overall test of performance after fixing is not attentive service.

  Review of 8/28/20, following an experience of 8/21/20 by AMARA H. *

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• 1 / 5

  

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  You have to pace up and down before you get any help, then the staff is not very friendly at all. Normally I would still give them 2 stars because they offer quite a big selection of camera gear, but it seems that the staff don't have any background knowledge of what they are selling. This led to the fact that the associate gave me wrong specifications for a lense I was interested in... Just poor service

  Review of 8/28/20, following an experience of 8/21/20 by ALEXANDRO S. *

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• 4 / 5

  

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  A top photography source to get some equipment. The customer service was excellent and could always help me, just the prices are not the cheapest one pitted against the internet, but sometimes they offer great deals. Most of the demo lenses and cameras are inside glass displays, so you need ask the staff to open them to test them out, which is quite unpleasant if it's busy and you need to wait for a long time. Overall a great place if you know already what you want to buy and the price doesn't matter to you.

  Review of 8/28/20, following an experience of 8/21/20 by HALLE G. *

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• 1 / 5

  

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  I took a camera in for repair in May. Made an estimate (over 130 dollars), accepted. In August still no news, in September not even, in October I go in person and tell me that there are no spare parts. I take the camera back, take it to another technician, fix it in two days and spend half of his price!!!!!! If I had done it immediately I could have used it in the summer.

  Review of 8/28/20, following an experience of 8/21/20 by KYLEIGH R. *

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• 5 / 5

  

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  Customer support availability and professionalism are the winning weapons of camera stores in the United States. I have frequented this place for years, and it has never let me down. Lately, after a long lull from photography, I decide to buy a very superior used lens on display in the window of their site that I cannot go and see and try personally because it is blocked in the movements by the anti-covid regulations. They reassured me about everything and they sent it to me within a week exactly how they described it to me. They always have a good choice of both new and used photographic products. Location more functional than aesthetics, well connected despite being a little at the edges of New York. Website should be revamped in my opinion. Brayden Hutchinson.

  Review of 8/28/20, following an experience of 8/21/20 by LORNA M. *

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• 1 / 5

  

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  Off the bat. Poor customer service. I placed an order with express shipping, which was 2-3 days delivery…it’s been over a month and not even an email response of any kind. And talking to them on their bot service online, is useless because they can’t even track up your order. Once my order arrives I will not be order from them any longer. After the thousands i’ve spent at this store to be ignored is just unacceptable. A delay would be expected because of the current climate, but taking money for express shipping and not sending it in even double the time is just downright fraudulent.

  Review of 8/21/20, following an experience of 8/14/20 by WILLA R. *

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• 2 / 5

  

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  Not beginner-friendly at all! I bought the eos canon rebel t100, which at first I was charged over 1000 dollars for, and they tried to give me the used model telling me it was brand new. When my girlfriend asked where the box kit went, they went and got a new one from the back. The 1100 was quickly fixed to the actual sale price. Now where I have the problem is when I returned it. At first he charged me an upfront of 900 dollars instead of showing us used and new cameras. Then he had to cancel and then actually do the real refund. Wouldn't recommend anyone that's new to photography to start here. They might just sell you the grey model over priced. The only reason I returned it was to get a used lens for a new dslr. Have a great day.

  Review of 8/21/20, following an experience of 8/14/20 by ALVERA S. *

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• 5 / 5

  

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  Very friendly and knowledgeable staff. I always get invaluable information on astronomy equipment. They do not try to hoodwink me into something unnecessary or expensive. It is usually I that wants to over-purchase for my needs. I have never had a bad experience when visiting this store. Even if I am not shopping for anything, I feel comfortable to throw the bull with the passionate astronomers; often discussing optics recommendations before actually making a potential purchase. I have bought used telescopes, mounts and all have worked smoothly(also traded in some eyepieces without any problems). They often hold astronomy talks; I go when I can and the staff are very helpful with astrophotography tips when I need/ask for them.

  Review of 8/21/20, following an experience of 8/14/20 by EMMANUEL B. *

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• 4 / 5

  

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  Very nice selection of camera supplies but as a Hasselblad owner they didn't seem to have accessories for my gear.

  Review of 8/21/20, following an experience of 8/14/20 by LULU H. *

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• 5 / 5

  

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  Fast and professional!

  Review of 8/21/20, following an experience of 8/14/20 by ERNESTINA A. *

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• 5 / 5

  

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  Best place I know of to get quick prints whipped up, supreme tones and detail than the Adorama 4x6 prints I previously had done. Helpful staff made my visit quick and easy.

  Review of 8/21/20, following an experience of 8/14/20 by GENEVIEVE F. *

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• 5 / 5

  

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  These guys are just incredible. They will spend time with you and help you with all your requirements. Gave me some of the best recommendations I could have asked for as I take the plunge back into more portrait photography and film.

  Review of 8/21/20, following an experience of 8/14/20 by WILFORD G. *

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• 2 / 5

  

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  I had went there for passport photo for a 2-month infant. Taking photo was a second but the result was not...satisfied. 42nd photo was better

  Review of 8/21/20, following an experience of 8/14/20 by GODFREY S. *

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• 3 / 5

  

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  Useful local store seems to be wasting away these days and it's from bad to worse. This place is a look at the past for service and familiarity! Mom and pop run the business along with excellent customer service for years and years. They know their stuff. Now they don't have any make or model of binoculars from Nikon or Leica, they just keep the quality cameras and prime lenses. They also still make photo prints and now can make Canvas and Metal prints on site. They also sell good quality audio equipment. Support a local business and get quality service!

  Review of 8/21/20, following an experience of 8/14/20 by NOVELLA R. *

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• 4 / 5

  

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  Very helpful and friendly staff, and great selection for anything you could possibly need related to photography. Darkroom chemistry, supplies, accessories, lenses, lighting equipment. Excellent stop for anyone who does modern or traditional photography.

  Review of 8/21/20, following an experience of 8/14/20 by ANGUS Q. *

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• 4 / 5

  

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  super helpful, not too pushy. great rental service

  Review of 8/21/20, following an experience of 8/14/20 by BARBARA K. *

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• 4 / 5

  

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  I love their print lab.. Quality service and output. Staff very friendly. Earlier it seemed like they didn't have a strong line of stock bit now a days they have quite a diverse stock. Only thing I wish is if they starts some tax-dodging options that would be a dollar saver!

  Review of 8/21/20, following an experience of 8/14/20 by IRVING P. *

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• 5 / 5

  

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  Absolutely amazing camera emporium! Stopped on our way through New York to pick up a zoom lens and was delighted by their customer service. The associate wearing spectacles that helped us was superb, attentive and willing to take a bit of extra time to explain macro extension tubes to a beginner like me. Top-class, we will definitely purchase more from this shop.

  Review of 8/21/20, following an experience of 8/14/20 by ANNIE H. *

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• 2 / 5

  

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  Read the small print return policy carefully. No returns or exchanges in Leica products? They didn't mention that at time of purchase and won't accept a return or exchange

  Review of 8/21/20, following an experience of 8/14/20 by ORRIN R. *

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• 1 / 5

  

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  Been here a few times for my lenses accessories needs the Manager (tall) is helpful but rest of the staff pretend to be Google IT staff with eyes on laptops. I wanted to buy ice 100mm filter holder and the one of the lazy associates kept telling me to buy some random branded lens polarizer even though I said I wanted filter holders, not very relevant to my problem. Theyre also not dressed formally and it's not friday because I felt the staff were customers around in jeans in the store until they acknowledged me, not the best service.

  Review of 8/21/20, following an experience of 8/14/20 by FREDERIQUE O. *

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• 5 / 5

  

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  Pretty great camera shop. they've carved out a consignment world that you can sometimes get a steal price for the hard to find gimbals.

  Review of 8/21/20, following an experience of 8/14/20 by ELENOR M. *

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• 1 / 5

  

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  Very disappointed by the service after driving for more than two hours under a simmering sun.The plan was to buy a telescope for my daughter's birthday as she wants to start astro-photography. The FIRST associate indifferently referred me to their website and left, 2nd person just asked me something and passed and the other employee which I did approach after waiting while staff where smiling together was unwilling to help me. Lot's of people with no desire to sell or help, because of no real competition in NY telescope market. Just a store full of great products. Will give the money to B&H or Amazon.

  Review of 8/21/20, following an experience of 8/14/20 by REBECCA H. *

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• 5 / 5

  

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  After having a disgusting experience with K&M Cameras in New York, I tried Fenway photo. Was promptly helped by Alex who set me up with my Nikon camera equipment at a competitive price and resolved all my issues. Not only did I get the camera, but they give you a mirror-less camera rundown and you can take advantage of their image correction software on GRATIS! Great place for buying AND renting.

  Review of 8/21/20, following an experience of 8/14/20 by SAMSON J. *

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• 1 / 5

  

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  I bought a nikond5600 a week ago and still no signs....I sent several emails and they assured me that my camera was going to be sent in 2 days. After one more week...nothing happened, nor no one called, wrote. if in order to have a competitive price , the waiting time is 3 weeks to forever..no thanks....no way you provide a good service.

  Review of 8/21/20, following an experience of 8/14/20 by GREGORY O. *

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• 5 / 5

  

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  Best camera store in NY. Cheapest rentals.

  Review of 8/21/20, following an experience of 8/14/20 by JERAMY C. *

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• 4 / 5

  

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  First time bumping into this store in my shopping spree! There was no hard sell- everything was pretty casual and the place was just packed with people. Everything from 30k telescopes to lenses suiting my recreational photographic talents... they had it all. If you're looking for specialists / enthusiasts who love anything with a lens- this ought to be your one and only stop. My suggestion, however- is to remain prudent in your purchases- know what you want... at least get some outside feedback on what is recommended- at least then you'll know for sure that you can purchase with confidence. In time, they'll have earned your trust and you can relax!

  Review of 8/21/20, following an experience of 8/14/20 by JAEDEN F. *

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• 5 / 5

  

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  I live in Orlando, FL and needed to buy a Red digitall Cine Dragon-X Camera. B&H store had a lower price so I gave Fenway Photo a call. They quickly checked bh website and price matched right away. Not only that, I was able to order the camera on their website and they matched the whole the price. The icing on the cake of the whole process was the delivery. The deployment only took 3 business days. I was not expecting them to use such a lightning-fast shipping method. Thank you guys so much!

  Review of 8/21/20, following an experience of 8/14/20 by JAMIE K. *

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• 4 / 5

  

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  Well-cultured folks who are pretty helpful and knowledgeable. Workshops are good to check out. Kinda one of the GO-TO in town for camera equipment

  Review of 8/21/20, following an experience of 8/14/20 by FILIBERTO B. *

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• 5 / 5

  

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  Outstanding local home-grown camera store. If they had an Achilles's heel, it would be that they have too much stock in the store. Very knowledgeable staff whether you are into photography or videography. Diversified selection of accessories for cameras or lenses as well. They do a fantastic job planning events in the community as well, and offer a stunning set of workshops and competition to help the New York photography community better connect.

  Review of 8/21/20, following an experience of 8/14/20 by JEFFEREY B. *

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• 5 / 5

  

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  A great store for prosumer and consumer alike. A rare case of staff that knows what they are talking about .

  Review of 8/21/20, following an experience of 8/14/20 by RODERICK F. *

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• 5 / 5

  

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  These guys were so friendly! They charged my camera battery in exchange for a piece of candy. 100%recommend

  Review of 8/21/20, following an experience of 8/14/20 by TYREEK R. *

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• 2 / 5

  

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  Came in looking for a macro lens to buy as an emergency replacement. Alas, it was not in stock. However, this is not why I give this store a two star review. The sales guy who I spoke with at first was friendly, but wasn't too familiar with macro photography? I was looking for - no problem. He then asked one of his coworkers about the lens in question, to which the coworker responded loudly "Yeah it's a real spying lens." I don't appreciate having my purchase/myself being labelled as "spy". I myself work in the American wedding photography industry, and don't believe it is at all appropriate to use such terminology to refer to a customer's purchase. I left immediately after this as I did not feel like I was being taken seriously. Overall it's quite unfortunate, as I've had a couple of good experiences here before, and have been using this store from my progression as a beginner photographer into an intermediate amateur. Not sure if I will return now after this visit.

  Review of 8/21/20, following an experience of 8/14/20 by LEONEL P. *

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• 5 / 5

  

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  Very good service. We had problems with the DJI battery for Phantom 4 Pro+. Allthough Fenwayphoto does not sell DJI quadcopters, they took time to help us and find a solution ! Perfect, a recommendation for everyone who's searching for a shop with people who have knowledge of what they sell and really help their customers. Thanks, from the Australia. Jared McLeod.

  Review of 8/21/20, following an experience of 8/14/20 by JEREMIE P. *

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• 3 / 5

  

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  Great store for high-mastery professionals. They do tend to be condescending to amateurs

  Review of 8/21/20, following an experience of 8/14/20 by MADALYN S. *

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• 5 / 5

  

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  Blew out dust from camera as a special treat!

  Review of 8/21/20, following an experience of 8/14/20 by DEONTAE C. *

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• 2 / 5

  

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  Ordered Sigma EF-Mount Lenses to Sony E for in-store pickup up but since they provide free delivery they delivered the item. Wasting time and needed the part urgently. If I wanted free shipping i would of chosen it

  Review of 8/18/20, following an experience of 8/11/20 by MARLEN W. *

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• 4 / 5

  

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  Fenwayphoto staff are great. I had some trouble with my order, and then I got a little nervous with them for not answering my calls straight away, but after eventually getting in touch (Thanks Jane) I was able to fix my order and pick it up. They are busy as a beaver, I was at the store on a Saturday and saw first hand how busy they were! Thanks Fenwayphoto- my Nikon D610 is upgraded and working fantastic.

  Review of 8/18/20, following an experience of 8/11/20 by CONSUELO W. *

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• 5 / 5

  

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  Extremely impressed by Fenway Photo post-sales support. They handled my warranty claim expertly and kept me informed at every stage. I'd highly recommend them, especially for advice/sales with Nikon binoculars.

  Review of 8/18/20, following an experience of 8/11/20 by MAY K. *

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• 5 / 5

  

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  Best photo store in New York with great customer service and even better prices

  Review of 8/18/20, following an experience of 8/11/20 by ROSELYN R. *

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• 5 / 5

  

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  Awesome service to our business. Fenway Photo go above and beyond to accommodate our evolving needs (often at a moment's notice), and enable us to service stakeholders within our business with super-efficiency. Prices are highly competitive, too. Fenway Photo is a collaborative partner to our videography business, and we're grateful to have their reliable team of staff ready to help us when required. The critical flow-on for us is, we can better service our customer needs.

  Review of 8/18/20, following an experience of 8/11/20 by ALVENA W. *

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• 5 / 5

  

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  Usually everyone just wants the best price when it comes to camera lenses and accessories (it is a productive asset after all)...but then again, I can tell you this, when it comes to excellent customer service, it is pretty rare to find many camera stores that offer both great prices AND service. Alex was great today, a real asset to the company - provided great assistance, very helpful and doing what he can to get our shipment sent as quick as possible! The other reviews are consistent with my experience. Then you search all the other competitors with low ratings, and it's almost as if they think that good prices and service cannot go together!

  Review of 8/18/20, following an experience of 8/11/20 by MARCELINA A. *

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• 5 / 5

  

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  I purchased a Canon EOS 5D Mark iv camera body I was looking for which came at the best online price @$2,400. The order process was quick and easy. I needed the camera urgently as I use it for work and I received it the following business day. My experience couldn't be more than expected. Perfect!

  Review of 8/18/20, following an experience of 8/11/20 by CARISSA W. *

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• 5 / 5

  

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  bought an item, received quickly, no issues

  Review of 8/18/20, following an experience of 8/11/20 by NELLA D. *

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• 5 / 5

  

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  Delivered on their promise and provided great customer service. Easy to deal with and professional. Would gladly use them again.

  Review of 8/18/20, following an experience of 8/11/20 by ALEXZANDER K. *

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• 5 / 5

  

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  I used fenway poto many years ago and their service was average at best but just recently I have gone back to them and clearly they have improved their service and total delivery solutions. Their prices are still better than most but the “stock in store” indicator is accurate, their communication on order progress exceptional and they now use USPS (probably the best main stream courier service). Overall I cannot fault them.

  Review of 8/18/20, following an experience of 8/11/20 by ELISSA W. *

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• 5 / 5

  

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  Sent my Sony Alpha a7 III for troubleshooting as it wasn't booting up correctly. David fixed it for me within 1 night and told me that the problem was my start off/on system as it was not properly interconnecting with my motherboard. He fixed a new one for me and it worked! Thanks Fenway Photo and David :)

  Review of 8/18/20, following an experience of 8/11/20 by DASHAWN N. *

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• 5 / 5

  

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  I haven't been here prior covid 19 but it was bustling with life given the many customers making a beeline for their merchandise. Staff their are helpful and they will help find the appropriate camera gear and also recommend accessories that can substitute expensive brands or things that aren't available. Pick up section looks long but they get your items out within a couple of minutes. The rentals department is it is located upstairs along with exhibitions. When you are there have a look at their show room. It looks amazing with their camera equipment set ups.

  Review of 8/18/20, following an experience of 8/11/20 by ARIANE V. *

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• 5 / 5

  

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  This business and their service is amazing! Knowledgeable staff and helpful. If you're a hobbyist astronomer or looking for a new telescope, Catadioptrics, eyepieces etc, this is the spot! Order online, they're legit. We drove there because we didn't know the brand before buying a new Cassegrain off them. They had a tonne of people lined up buying gear. That showed me their business have been around a while and have an audience that trusts them. Highly recommended. Great deals too on products! Order online if you don't like queues. I will in future.

  Review of 8/18/20, following an experience of 8/11/20 by LAURIANE C. *

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• 5 / 5

  

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  Purchased a prosumer drone first-class bird-DJI Mavic 2 Pro. Very happy with the unit. Received in great condition and works perfectly. Highly recommeded seller and would defintely purchase from them again. Thanks

  Review of 8/18/20, following an experience of 8/11/20 by SYDNIE K. *

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• 5 / 5

  

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  This place is a photo geekdom. Its got some goodies on display and even a few camera equipment set up to test out. The sales is all behind counter and you have to know what u want. Best to hit the website before hand and then either order online and pick up in store or order at the counter if u want to have a chat or pay in PayPal.

  Review of 8/18/20, following an experience of 8/11/20 by ROSETTA R. *

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• 3 / 5

  

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  Fenway I found to be one of the most cheapest photography pro source in downtown New York. The showroom is fantastic. The store was easy to find with lots of parking in front of the store. The customer service was not great. Poor communication with protracted response times to emails etc. I live down the road so I selected to pickup items. It took many days until my order was ready to collect. All items was in stock. I could of paid extra fee to have 1hr collection time but refused in principle.

  Review of 8/18/20, following an experience of 8/11/20 by ZETTA F. *

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• 5 / 5

  

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  They sell good products at a very reasonable price. I have bought two cameras from these guys so far, never had a problem. Staff give honest, helpful advice and seem to actually care about their customers, which is nice. 10/10, totally willing to purchase from here again.

  Review of 8/18/20, following an experience of 8/11/20 by JAMESON W. *

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• 4 / 5

  

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  Excellent customer service reps. Browsing their online website is also easy, and they stock a good variety of products! Overall 5/5 would use again

  Review of 8/18/20, following an experience of 8/11/20 by MURIEL T. *

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• 5 / 5

  

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  Amazing customer service, free shipping to Canada for goods over $99 USD, great price for an actually amazing camera(Sony Alpha a7R II ) and the frequent updates about the order & the shipping status are great! Recommend this for Sony alpha lineup for high-resolution full-frame mirrorless bodies!

  Review of 8/18/20, following an experience of 8/11/20 by CORDELIA S. *

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• 5 / 5

  

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  I recently purchased a refurbished Sony ZV-1 from Fenway photo. Purchased this Vlogger for my daughter. Delivery was fast, packaging was excellent/safe/secure. The camera is in excellent condition (almost new) and works impeccably. Would highly recommend Fenway Photo to anyone looking to purchase a a purpose-built compact camera at an affordable price and looking for quality gear at a fraction of the cost of a new camera. Thank you Fenway Photo and I will be looking to purchase from you again in the near future.

  Review of 8/18/20, following an experience of 8/11/20 by JOHNATHAN R. *

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• 5 / 5

  

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  After being messed around by other vendors with my Fujifilm GFX 100 order, I was able to contact these guys very easily by phone, email and Craiglist as well. After confirming they had stock, being the only ones in NY with stock, I placed my order and it was shipped out same day. The reps are all nice, the Website is easy to use and gives you everything you need, and communication is great. I couldn't ask for anything more!

  Review of 8/18/20, following an experience of 8/11/20 by ETHELYN S. *

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• 5 / 5

  

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  Quick and easy service. Great computer! Thanks guys!

  Review of 8/18/20, following an experience of 8/11/20 by EPHRAIM W. *

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• 5 / 5

  

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  Have purchased spotting scopes and had repairs done by Fenway Photo for several years, not fully understanding fieldscopes technology I have found Alex very helpful during the purchase and invaluable when I went home and then I had to contact him on several occasions to guide me through the setups.

  Review of 8/18/20, following an experience of 8/11/20 by JEFF G. *

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• 2 / 5

  

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  Good prices, at the cost of customer service. Was told FIVE BUSINESS DAYS after I placed an order that my order was not shipped because of an item not being in stock. Keep in mind I only got that information as I phoned to see why it had not been shipped yet. Only to be assured the camera was coming in this morning (called at 10am) and would be shipped out today. It is now 4PM and after another call they said it had been shipped with tracking details to be added in the next hour. USPS gridlock.. I would recommend spending the extra 10 bucks per part with camera kit gear, who has picked, shipped and DELIVERED my items in the same time it took Fenway Photo to get it out of their premises.

  Review of 8/17/20, following an experience of 8/11/20 by FREDA F. *

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• 5 / 5

  

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  Prompt, efficient shipping and great pricing for a used hasselblad h6d-400c camera. After sales support has been second to none, with special mention to Alex T. Haven't had a chance to test the camera or the necessity to go through any bad experiences at the shop, but I trust their service will translate into that area too.

  Review of 8/17/20, following an experience of 8/11/20 by OTTIS B. *

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• 5 / 5

  

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  Praise should be given where its due. My first order with Fenway Photo was fantastic. The Leica S (Typ 007) i ordered was expecting a delay. The customer agent i spoke to was great and he offered a free Leica Shutter Release Cable S on the camera i originally ordered. The Shipping on the order was fast also. My second order which i received this morning was ordered yesterday morning. Absolutely outstanding. Extremely competitive pricing, great customer service when I needed it, lightning fast dispatch and delivery. 10/10 experience, thank you!

  Review of 8/17/20, following an experience of 8/11/20 by AGNES G. *

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• 5 / 5

  

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  Ordered a large selection of lens accessories for 2 new cameras early this year which arrived without issue. Had problems with the UV filter kit and required a couple of replacements which were really easy to organised with Alex on the customer support team. Superb and constant communication throughout this process, couldn't have been more helpful.

  Review of 8/17/20, following an experience of 8/11/20 by RHIANNA W. *

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• 5 / 5

  

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  I have no idea what the people are complaining about. I have been using their services for five years and never had any problems. I found some really good bargains here as well. Things were always delivered on time. Last time, there was a problem with the delivery of the Nikon D500, due to address issue (my fault) the support guy, Luke was super helpful and they shipped the package right away as soon as it got back to them. I would highly recommend them and will continue to use their services in future as well.

  Review of 8/17/20, following an experience of 8/11/20 by DREW S. *

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• 4 / 5

  

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  A top place for photography tech including cameras, binoculars & electronics in general, and a good selection of Nikon equipment. A good selections of Canon cameras & accessories is available, ad well as lenses accessories and much more. Staff for the main part are pleasant and helpful.

  Review of 8/17/20, following an experience of 8/10/20 by GILDA W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I bought an EOS 5D Mark IV from Shopping Fenway Photo in August 2020. I wish to comment here, not on the camera itself, but on the customer service I received. My interactions were all with ALex who was very prompt and courteous in responding to all my queries. Yes, phone calls were not possible unfortunately, but emails were sufficient (at least in my case). Moreover, my request for a return was processed efficiently and promptly. I noticed the negative reviews in this regard but my experience was to the contrary. I would like to thank Alex for his professionalism. Edward:)

  Review of 8/17/20, following an experience of 8/11/20 by LARUE C. *

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• 4 / 5

  

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  One of the best stores to get discounts on cameras and staff always super helpful especially the guys in Rentals & Trade-Ins.

  Review of 8/17/20, following an experience of 8/10/20 by CHANEL H. *

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• 5 / 5

  

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  Good place to shop for mirrorless dslr cameras, point & shoot, cameras, medium format and other prosumer camera equipment. I've been shopping here for many years now and they have been very fair as you can return goods if unopened and unused. Great selection and staff is friendly.

  Review of 8/17/20, following an experience of 8/10/20 by RUSS B. *

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• 5 / 5

  

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  Supremely stocked with everything electronics and so much more! Occasionally a staff member walked past and asked if I need assistance but most of the time I just explore around browsing for what I was there to buy; it could be both good and bad depending on what you are looking for. Overall it's a well stocked store and staff are always willing to assist if you ask for it. Even the security guard tends to smile at you when entering or leaving.

  Review of 8/17/20, following an experience of 8/10/20 by GRANVILLE R. *

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• 3 / 5

  

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  If you don't mind waiting 7-8 days delivery it's ok. Otherwise there's faster services out there for the same postage costs.

  Review of 8/17/20, following an experience of 8/10/20 by ALLEN W. *

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• 2 / 5

  

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  Very bad, an unpleasant experience, stay away from this company!

  Review of 8/15/20, following an experience of 8/8/20 by MADYSON S. *

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• 2 / 5

  

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  Came in looking for a Panasonic LUMIX and I attended to quickly. All seemed to be going well as the camera i was interested in was on display however after testing the piece of equipment i did not seem to like it. Then the sales rep starting pushing a really hard sale implying that the camera was a one-off and was not available in any other stores.(which was a blatant lie) I made it well known that I was in the initial stages of looking and that i wanted to have a look at other stores. The rep then said i should purchase the camera immediately as it would not be available if i did not purchase it. He would not let up, i eventually left and went to 42nd Photo in New York a day later where we were met by more polite professional individuals.

  Review of 8/15/20, following an experience of 8/8/20 by ADONIS M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  My favorite hidey-hole for photography, diversified camera brands loads of new and used lenses. Friendly staff with hundreds of years of knowledge.

  Review of 8/8/20, following an experience of 8/1/20 by ROCIO J. *

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• 5 / 5

  

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  All the lenses and you can test them on all kinda cameras to see which ones you like it is every photographer's nook!

  Review of 8/8/20, following an experience of 8/1/20 by REYES H. *

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• 5 / 5

  

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  Great selection, friendly staff. The owner is local and promotes an atmosphere to treat both customers and employees well. I'll be keeping my business at Fenway Photo!

  Review of 8/8/20, following an experience of 8/1/20 by BERTHA L. *

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• 5 / 5

  

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  Friendly staff, great selection of historic and digital cameras. Traded in an old German Hasselblad 2000FC/M and walked out with my new Hasselblad X1D-50c in less than a half hour. Have used their film processing services a handful of times, always timely and prompt with phone calls, pricing, and making sure you’re happy with the work. Only downside, I don’t live closer so I can stop in more frequently.

  Review of 8/8/20, following an experience of 8/1/20 by KENNITH B. *

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• 5 / 5

  

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  Went for Leica M10-P. They provided happy hour drinks both days and a hamburger Friday night. Very friendly staff, although sometimes there's a wait to be helped if you go during a busy time of day or on the weekends.

  Review of 8/8/20, following an experience of 8/1/20 by SISTER P. *

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• 5 / 5

  

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  Top notch service and quality. Fixed my riflescope in a speedy fashion, and looks brand new. Thanks Davis and team!

  Review of 8/8/20, following an experience of 8/1/20 by LAMONT P. *

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• 4 / 5

  

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  Good service, knowledgeable and large diverse inventory.

  Review of 8/8/20, following an experience of 8/1/20 by MOZELL M. *

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• 5 / 5

  

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  Huge camera store with wide selection beyond just cameras. The binocular section carved out for different types kept pinching my wallet. You can test lenses almost every thing available cameras for a very reasonable price. And shoot e with a new EOS R5 to Nikon D7500 under supervision (for a FREE). It's a 1.5 hour drive there for us and the Fenway Photo is worth the drive.

  Review of 8/8/20, following an experience of 8/1/20 by HORTENSE F. *

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• 5 / 5

  

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  I live somewhat nearby, and this place has always been great. I always bring my cameras here to get a compatible lens. I have always been 100% happy. Just like any great retail store, they get busy from time to time.

  Review of 8/8/20, following an experience of 8/1/20 by ERIK M. *

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• 5 / 5

  

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  I sent my Sony PXW-FX9 XDCAM 6K Camera in for warranty repair work. Everyone who I spoke to was exceedingly kind and helpful. I figured it would be at least three weeks before I got my cine camera back, but was pleasantly surprised when I got it back completely fixed in under a week! I would highly recommend these guys!!

  Review of 8/8/20, following an experience of 8/1/20 by CELIA S. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Shop was closed when i arrived at 2:30pm on a regular Saturday even though their posted hours are until 6pm on Saturdays.

  Review of 8/7/20, following an experience of 7/31/20 by AGNES O. *

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• 5 / 5

  

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  A very friendly and knowledgeable staff. Good product diversity. Eager to help. I am like a question bank but all my concerns were answered very respectfully and in detail. They price match as well. Good discounts on black friday. Very close to downtown New York. They have a good collection of cameras. I found some spotting scopes which are not available anywhere (from Celestron). I am surely their client for a lifetime. The owner lady is super nice too. Alex was the one I dealt with (100% recommended) but all others were eager to help and very friendly. I've been to b&h, adorama, Mikes, Samy's, to name a few but the best customer service is here. I didn't believe when they got a complex film art project completed in 2 weeks time. Awesome folks.

  Review of 8/7/20, following an experience of 7/31/20 by IVY K. *

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• 5 / 5

  

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  Very good people. All hands on deck! I bought an Olympus OM-D E-M1X and they gave me a discount. Awesome! I will test the camera's broad range of photo and video capabilities and put it on YouTube. I will buy more if they give me more discount😉

  Review of 8/7/20, following an experience of 7/31/20 by JUNE K. *

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• 5 / 5

  

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  Most excellent service during the Covid pandemic out of any place I've purchased from.

  Review of 8/7/20, following an experience of 7/31/20 by ELLIS D. *

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• 5 / 5

  

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  This place is the best place to go for all your photo needs! Incredible quality, lightning-fast turnaround time, friendly staff, and the best professional advice around! God bless this place!

  Review of 8/7/20, following an experience of 7/31/20 by LEIF R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I recently made a purchase from Fenway Photo and I could not be happier with the transaction. Davis was extremely helpful and accommodating with my particular requests. Goods were packed carefully and sent out promptly. I will definitely buy from Fenway again!

  Review of 8/7/20, following an experience of 7/31/20 by CLOYD H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great selections for all kind of lenses, including special effects, rangefinder & large format lenses, great service and knowledge staff, they also do price match.

  Review of 8/7/20, following an experience of 7/31/20 by ANABEL H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Walked into Fenway Photo today after finding out about them through their monthly photography magazine. Spoke with a worker named Dave, and he was very friendly and helpful. Was not pushy or in a rush and explained alternative choices/ what else was available so i can keep my options open.

  Review of 8/7/20, following an experience of 7/31/20 by LANCE W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Found Fenway Photo online. They were promoting high quality brands at very competitive prices. After reading many excellent customer reviews and seeing they had a retail store in my area, decided to place an online order. Entire process from order to delivery was fast, efficient & professional. Couldn't ask for more tbh. Highly recommend and will purchase again. Thanks.

  Review of 8/7/20, following an experience of 7/31/20 by SANFORD T. *

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• 5 / 5

  

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  Great staff, lowest price! I like shopping there. Also, they always gives some bonus even with minimum purchase. In last two visits I only bought 120mm film (which is on sale) and one photography magazine by Leica, they gave me CP-1 Cable Protector for free.

  Review of 8/7/20, following an experience of 7/31/20 by PETE H. *

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• 5 / 5

  

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  Great customer service, very responsive. Also had some polarizers included in my order free of charge which was a pleasant bonus. I hope it was not a mistake on their part! Highly recommend!

  Review of 8/7/20, following an experience of 7/31/20 by SARAI A. *

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• 5 / 5

  

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  Great customer service despite the high volume of orders. My order was well packaged and once shipped it took only 2 days to to receive it. Would definitely buy from them again 👍

  Review of 8/7/20, following an experience of 7/31/20 by ESTEL W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Their stocks are updated and first available in the NY region. Amazing customer service, quick email replies, and good people. I recommend every camera owner in the city to stop by here.

  Review of 8/7/20, following an experience of 7/31/20 by DONNY S. *

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• 5 / 5

  

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  Excellent service, store looks good inside, great selection ,but the best part is their website. Very easy to navigate and find what you're looking for.

  Review of 8/7/20, following an experience of 7/31/20 by ERNESTINA H. *

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• 5 / 5

  

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  Very happy with the product and service. Price was the best I could find anywhere in the US. As advertised they took care of everything. My purchase was delivered right to my door within days in perfect condition. I will be sure to purchase from Fenway Photo again.

  Review of 8/7/20, following an experience of 7/31/20 by DALLAS S. *

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• 5 / 5

  

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  Researching for a purchase, I spoke to different people at different times and every individual took the time to give me informed and detailed information about the product. Not only that but they even went to the extra effort to call me when there was something more to add to the information. I ended up ordering online and was very pleased to see the order was processed within hours and shipped almost immediately. I have purchased quite a bit from various online vendors and will readily say the experience with Fenway Photo was the best of any of the transactions. The product was exactly as described. The pricing, shipping and billing was exactly as promised. I would not hesitate to recommend Fenway Photo.

  Review of 8/7/20, following an experience of 7/31/20 by MONSERRAT Z. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I love My Bushnell Trophy at a steal price! Fenway Photo is the best. 100% Customer-driven business, have made multi-orders, all with positive. They know what they are doing.

  Review of 8/7/20, following an experience of 7/31/20 by JAYSON N. *

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• 5 / 5

  

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  Davis and the crew at Fenway Photo have some of the best prices I have found on-line. They offer a college students' discount but you need to call before placing your on-line order. The experience of trading in a Nikon Z6 camera over during Covid is absolutely brutal. The site took three weeks to make that happen. Each time I sent an inquiry Davis was quick to respond with whatever update he had. They did the very best that could be expected from a customer service perspective. Overall I was very happy with the prices and service I received and happily recommend them.

  Review of 8/7/20, following an experience of 7/31/20 by NAPOLEON H. *

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• 5 / 5

  

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  Great service and fast shipping the fact that a lot of things are shut down with covid 19 and my order was only one day late it a testament to the work that's being done by the staff .good job people. I'd definitely recommend others to shop with fenway photo and I will be buying from here again 👍

  Review of 8/7/20, following an experience of 7/31/20 by CLAY S. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order