Customer reviews for directtextilestore.com

Customer reviews

• 5 / 5

  

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  Supervisor products, very good fit for everyone, clean up very nice with cold water and moderate soap Thank You for helping my staff look super 👌

  Review of 7/15/21, following an experience of 6/16/21 by A A. *

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• 5 / 5

  

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  Great value and the product was excellent quality! The product came before the time expected. I will order from this company again.

  Review of 6/30/21, following an experience of 6/5/21 by A A. *

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• 5 / 5

  

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  Had the patient slider, I needed. They were very fast to fill the order and ship. Recommend

  Review of 6/30/21, following an experience of 6/6/21 by A A. *

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• 5 / 5

  

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  Fast service!

  Review of 6/30/21, following an experience of 6/3/21 by A A. *

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• 5 / 5

  

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  Easy ordering online, good chat support and follow up.

  Review of 6/30/21, following an experience of 6/3/21 by A A. *

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• 5 / 5

  

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  Easy and quick

  Review of 6/30/21, following an experience of 6/4/21 by A A. *

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• 5 / 5

  

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  Great product and delivery! Thank you. DG

  Review of 6/30/21, following an experience of 5/30/21 by A A. *

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• 5 / 5

  

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  They do ship on time. Price is competitive

  Review of 6/30/21, following an experience of 5/27/21 by A A. *

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• 4 / 5

  

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  The site is not as easy as it could be as far as purchasing with a credit card.

  Review of 6/30/21, following an experience of 5/28/21 by A A. *

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• 5 / 5

  

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  I ordered a wall-mounted dispenser. Easy order, easy check-out, easy delivery. Great follow-up communication too.

  Review of 6/30/21, following an experience of 5/31/21 by A A. *

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• 5 / 5

  

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  Easy to order - arrived on time - good quality product

  Review of 6/30/21, following an experience of 6/1/21 by A A. *

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• 5 / 5

  

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  Easy to find, choose, purchase, pay, and fast delivery.

  Review of 6/30/21, following an experience of 5/27/21 by A A. *

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• 4 / 5

  

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  Easy to order and great service and communication.

  Review of 6/30/21, following an experience of 5/26/21 by A A. *

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• 5 / 5

  

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  Easy to navigate good prices

  Review of 6/30/21, following an experience of 5/25/21 by A A. *

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• 5 / 5

  

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  Always ships on time, great communication and great prices. I feel confident in buying from them because of this and the quality.

  Review of 6/30/21, following an experience of 5/24/21 by A A. *

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• 5 / 5

  

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  Fast shipping and great rates.

  Review of 6/30/21, following an experience of 6/1/21 by A A. *

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• 5 / 5

  

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  The sheets were of good quality and I received really good shipping service. I would recommend this company when ordering in quantityy.

  Review of 6/30/21, following an experience of 5/24/21 by A A. *

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• 5 / 5

  

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  Easy to find exactly what we were looking for. Thank you!

  Review of 6/30/21, following an experience of 5/27/21 by A A. *

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• 5 / 5

  

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  Good transaction this time.

  Review of 6/30/21, following an experience of 5/21/21 by A A. *

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• 5 / 5

  

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  Easy to navigate website, quick and efficient delivery

  Review of 6/30/21, following an experience of 5/18/21 by A A. *

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• 3 / 5

  

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  Nothing special. Will not order again based on quality of products

  Review of 6/30/21, following an experience of 5/15/21 by A A. *

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  Answer by directtextilestore.com

  

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  Hi Maureen, We are sorry to hear the sheets were not of the quality you were expecting. The sheets you ordered are the lowest end sheets we sell, intended for certain environments, such as inpatient residential facilities that have limited requirements and a very inexpensive price per unit. We do offer many other high quality products at higher price point. Sincerely, Direct Textile Store

• 5 / 5

  

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  Easy to order, fast shipping

  Review of 6/30/21, following an experience of 5/24/21 by A A. *

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• 5 / 5

  

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  I have bot Turkish Bath, hand, washcloth and king size pillows by the case. all at Exclent Quality and price. I live in Fort Pierce Fl. and so I get very fast delivery. THANKS and have a grate day.

  Review of 6/30/21, following an experience of 5/19/21 by A A. *

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• 3 / 5

  

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  I waited several weeks to follow up on my order and found out that my entire order was held because it would be 2 more months before all of it could be shipped. I cancelled the back ordered items and the rest shipped quickly. A notice would have been nice. Seems many items were out of stock. Had difficulty finding anything similar to ship immediately.

  Review of 6/30/21, following an experience of 5/14/21 by A A. *

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  Answer by directtextilestore.com

  

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  Hi Morgan, We totally understand your frustration. Unfortunately there is an extreme supply shortage for many textile items at this time. We agree a notification would be nice; however, product availability is literally on a day to day basis with the manufacturers'. Again we apologize for any frustration this has caused you. Sincerely, Direct Textile Store

• 5 / 5

  

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  I had a great experience. Ordering towels for our salon was easy and the delivery was speedy.

  Review of 6/30/21, following an experience of 5/18/21 by A A. *

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• 5 / 5

  

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  Small issue with stock was resolved quickly. Shipping was fast

  Review of 6/15/21, following an experience of 5/21/21 by A A. *

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• 3 / 5

  

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  The product never arrived, so I had to follow up myself with Fed-X. They never responded either. Finally, the order arrived in a filthy dirty cloth bag. Disgusting.

  Review of 6/15/21, following an experience of 5/9/21 by A A. *

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  Answer by directtextilestore.com

  

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  We are very sorry to hear about the delay on your order. This has been an unprecedented time with extreme shortages for some products due to a number of factors out of our control. We cannot explain why your delivery arrived in that condition. This is highly unusual; however, there is no excuse as to why the manufacturer or delivery service sent this to you in this manner. Again we sincerely apologize for any frustration this has caused you.

  Answer by A A

  

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  Apology accepted.

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• 5 / 5

  

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  Everything was good and everyone love the sheets

  Review of 6/15/21, following an experience of 5/3/21 by A A. *

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• 5 / 5

  

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  Very easy to order and work with. Smooth transactions each time.

  Review of 6/15/21, following an experience of 5/5/21 by A A. *

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• 4 / 5

  

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  EASY

  Review of 6/15/21, following an experience of 5/18/21 by A A. *

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• 5 / 5

  

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  Received blankets very quickly and in good condition.

  Review of 6/15/21, following an experience of 5/4/21 by A A. *

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• 5 / 5

  

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  Very easy to use

  Review of 6/15/21, following an experience of 5/24/21 by A A. *

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• 5 / 5

  

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  I shopped around a fair amount and DirectTextile offered the best price on a product like this. My order arrived faster than advertised and was exactly what we needed. I recommend others check out DirectTextile as well.

  Review of 6/15/21, following an experience of 5/5/21 by A A. *

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• 5 / 5

  

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  Easy to order from. Fast shipping.

  Review of 6/15/21, following an experience of 5/3/21 by A A. *

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• 5 / 5

  

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  Very friendly and sent the order quickly

  Review of 6/15/21, following an experience of 4/6/21 by A A. *

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• 5 / 5

  

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  Plenty of selection. Quick delivery. Shirts are accurately described on website.

  Review of 6/15/21, following an experience of 4/30/21 by A A. *

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• 5 / 5

  

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  The product arrived quickly. Website was easy to use.

  Review of 6/3/21, following an experience of 5/3/21 by A A. *

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• 4 / 5

  

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  The navigation was a bit difficult as I was interested in a case order and tried to put the number of pieces I wanted, rather than go to the tab that gives options other than sample pieces. Could be better designed.

  Review of 6/3/21, following an experience of 5/20/21 by A A. *

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• 3 / 5

  

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  The site was just a little hard for me to follow, but I did OK. Received notices of when I would receive the product, it came early which was good/

  Review of 6/3/21, following an experience of 5/3/21 by A A. *

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• 4 / 5

  

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  Arrived promptly. Shipping higher than I had expected.

  Review of 6/3/21, following an experience of 4/22/21 by A A. *

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• 5 / 5

  

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  Wonderful and helpful

  Review of 5/27/21, following an experience of 5/19/21 by A A. *

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• 5 / 5

  

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  They always have everything we need. Very responsive.

  Review of 5/27/21, following an experience of 5/15/21 by A A. *

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• 5 / 5

  

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  Customer service is quick to respond!

  Review of 5/27/21, following an experience of 5/18/21 by A A. *

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• 5 / 5

  

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  I found exactly what I wanted. I was able to chat with someone from Direct Textile. store, who answered my two questions. Looking forward to receiving my order in about a week.

  Review of 5/27/21, following an experience of 5/17/21 by A A. *

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• 1 / 5

  

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  received wrong apron. No response from company about the mistake

  Review of 5/27/21, following an experience of 4/11/21 by A A. *

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  Answer by directtextilestore.com

  

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  Hi Renee, Thank you for bringing your concern to us. We received your e-mail on May 3 and we responded requesting you send us a picture of the apron, which we did receive. The item number you ordered was A5001-BLK which is the pen pocket apron which is listed in the item description. We can process a return for the aprons, but you would have to pay return shipping since we shipped the apron that you ordered. Thank you, Direct Textile Store

  Answer by A A

  

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  I did not ask you to pay for return shipping. I asked if three pocket aprons would be shipped once other aprons rexeived

  Answer by directtextilestore.com

  

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  You would have to place a new order for them.

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• 5 / 5

  

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  Easy to use

  Review of 5/27/21, following an experience of 4/14/21 by A A. *

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• 5 / 5

  

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  Great turnaround time

  Review of 5/23/21, following an experience of 4/10/21 by A A. *

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• 5 / 5

  

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  The web site was so easy to use, ordering what I wanted only took a few minuets

  Review of 5/23/21, following an experience of 4/7/21 by A A. *

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• 5 / 5

  

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  I this wrap front smock to use while working with oil paints or ink. I am pleased with the quality, it's exactly what I needed. I received the smock very quickly as well.

  Review of 5/23/21, following an experience of 5/4/21 by A A. *

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• 3 / 5

  

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  * days later and still waiting for my order.....

  Review of 5/23/21, following an experience of 4/30/21 by A A. *

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  Answer by directtextilestore.com

  

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  Hi Don, Some products at this time have been very difficult to obtain a lead time for delivery from the manufacturer. Please feel free to e-mail info@directtextilestore.com, use our website chat, or call us 800-615-5822 and we will be happy to provide you the latest information we have on the delivery status for your order. Thank you, Direct Textile Store

  Answer by A A

  

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  Do you have an estimated time when I should receive my order?

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• 3 / 5

  

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  I was looking for thicker towels and the and did arrived a month I want to see if yea have colored towels like a purple gray or green colors please let me know ty

  Review of 5/18/21, following an experience of 4/2/21 by A A. *

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  Answer by directtextilestore.com

  

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  Hi, Thank you for your order. We have quite a few towels in many different colors. Here's a link to some of the solid colors. https://directtextilestore.com/Color-Hotel-Towel-Collections

• 4 / 5

  

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  The services received by phone excellent. when it comes to returning unused product not so good. to expensive on returns. decided to keep them and heaven knows how will I use them. I understand I made a mistake on 130 threat sheet. did not realize it would be to thin. Not recommended for massage protection to clients.

  Review of 5/18/21, following an experience of 4/3/21 by A A. *

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• 5 / 5

  

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  This site is easy to find what I am looking for each time. Pricing is good. Product is just what I am looking for.

  Review of 5/18/21, following an experience of 4/20/21 by A A. *

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• 5 / 5

  

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  Always easy to order and get exactly what we need for a great price! Customer service is also available whenever they are needed.

  Review of 5/18/21, following an experience of 4/16/21 by A A. *

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• 4 / 5

  

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  Very happy with selection.

  Review of 5/18/21, following an experience of 4/6/21 by A A. *

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• 5 / 5

  

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  So it was very easy to navigate and I’m looking forward to seeing your product

  Review of 5/12/21, following an experience of 5/2/21 by A A. *

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• 5 / 5

  

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  Very Pretty!! Received in a timely manner. Thank you!!

  Review of 5/12/21, following an experience of 3/29/21 by A A. *

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• 5 / 5

  

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  Site was easy to use, so no troubles there. Delivery was fair, I did have to call to check on my order, but the company was very quick to find my order and let me know it would arrive soon.

  Review of 5/12/21, following an experience of 3/29/21 by A A. *

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• 5 / 5

  

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  Very good qaulity will order more products!

  Review of 5/12/21, following an experience of 4/11/21 by A A. *

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• 4 / 5

  

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  fast and good products

  Review of 5/12/21, following an experience of 4/5/21 by A A. *

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• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 5/12/21, following an experience of 3/29/21 by A A. *

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• 2 / 5

  

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  Quality is not very good.

  Review of 5/12/21, following an experience of 3/23/21 by A A. *

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  Answer by directtextilestore.com

  

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  Thank you for sharing your review. The towels you purchased are our lowest end, economy pool towels. We have numerous pool towels that are higher quality and a higher price point.

• 4 / 5

  

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  Seems a good place, but their shipping charges are higher than any other website from which I have bought anything.

  Review of 5/12/21, following an experience of 4/27/21 by A A. *

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• 5 / 5

  

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  The website is very easy to navigate, and so far I have been very impressed with all the products I’ve received.

  Review of 5/12/21, following an experience of 4/28/21 by A A. *

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• 5 / 5

  

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  I ordered samples, so easy to do, and they quickly arrived. Happy with the quality and ha e just ordered the full order now.

  Review of 5/12/21, following an experience of 5/1/21 by A A. *

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• 5 / 5

  

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  I was looking for the microluxx mats to see if i can find a cheaper price, i came by this website and put in what i wanted and the price was the cheapest I could find. And i know it wont reflect on the quality of the mat, i am also incredibly suprised that the public can order from the website rather than only business owners/distributors. I think the lead time on it is a bit long to wait (5-7 business days) THEN i wait some more for shipping, (1-5 business days) and im on the other side of th US so it will take 5 days. But i know i will be happy with the deal i got. AND- they sell waaay more things im interested in so I'll definitely be back to shop here!

  Review of 5/12/21, following an experience of 4/27/21 by A A. *

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• 3 / 5

  

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  'the shipping was high. the order came quick.

  Review of 5/7/21, following an experience of 4/6/21 by A A. *

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• 4 / 5

  

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  The navigation of your page during checkout wasn’t the smoothest but I got it done.

  Review of 5/7/21, following an experience of 4/26/21 by A A. *

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• 5 / 5

  

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  I always expect an excellent product and top notch service... and I got better than what I expected at directtextilestore.com!

  Review of 5/7/21, following an experience of 3/23/21 by A A. *

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• 5 / 5

  

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  easy to order, great prices, and delivery was quick.

  Review of 5/7/21, following an experience of 3/27/21 by A A. *

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• 5 / 5

  

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  Everything exactly as stated, and expected.Excellent price.

  Review of 5/7/21, following an experience of 4/21/21 by A A. *

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• 5 / 5

  

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  The apron quality is very good. The turnaround from order to shipping is also very good. The shipping is the same if you order 6 aprons or 24, which is a bit puzzling.

  Review of 5/7/21, following an experience of 4/23/21 by A A. *

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  Answer by directtextilestore.com

  

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  Thank you for your business and review, we are glad you like the aprons. Unfortunately we do not have any control over the cost of shipping. UPS has a minimum delivery price and depending on product it can often be the same for differing quantities.

• 5 / 5

  

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  Easy to read and get orders fast ground shipping.

  Review of 5/7/21, following an experience of 4/22/21 by A A. *

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• 5 / 5

  

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  Great pricing, quick shipping

  Review of 5/7/21, following an experience of 3/28/21 by A A. *

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• 5 / 5

  

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  The site was easy to navigate and the customer service was great. The product was delivered on time.

  Review of 5/7/21, following an experience of 3/24/21 by A A. *

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• 5 / 5

  

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  AAA

  Review of 5/7/21, following an experience of 3/23/21 by A A. *

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• 5 / 5

  

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  Excellent website and array of products.

  Review of 4/30/21, following an experience of 4/18/21 by A A. *

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• 5 / 5

  

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  Very easy to go through the site and checkout.

  Review of 4/30/21, following an experience of 3/20/21 by A A. *

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• 5 / 5

  

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  A seller

  Review of 4/30/21, following an experience of 3/16/21 by A A. *

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• 5 / 5

  

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  Order was confirmed and shipped quickly! Very easy ordering online - no issues and they take Paypal!

  Review of 4/30/21, following an experience of 4/16/21 by A A. *

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• 5 / 5

  

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  Excellent and fast delivery

  Review of 4/30/21, following an experience of 3/24/21 by A A. *

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• 5 / 5

  

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  Searched the internet for nice dinner/luncheon napkin for our ladies' event. Found a quality product at a decent price. Website was informative regarding tablecloth drop calculations.

  Review of 4/30/21, following an experience of 3/19/21 by A A. *

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• 5 / 5

  

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  Excellent

  Review of 4/30/21, following an experience of 4/15/21 by A A. *

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• 5 / 5

  

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  My order arrived on time and I could not be more pleased with the quality of the blanket.

  Review of 4/30/21, following an experience of 4/9/21 by A A. *

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• 2 / 5

  

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  The sample was much nice than the bulk order.

  Review of 4/30/21, following an experience of 3/15/21 by A A. *

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  Answer by directtextilestore.com

  

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  Thank you for your business. This is strange. The manufacturer should have sent the same bulk order product as the sample. You can send us a picture of the sample and bulk order product to info@directtextilestore.com and we will send to the manufacturer if you would like to pursue a return. Best Regards.

  Answer by A A

  

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  I don’t have the sample at the moment but I am open to returning what I have left that I can’t sell.

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• 5 / 5

  

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  Order was complete and delivered as promised. Would recommend them, highly.

  Review of 4/30/21, following an experience of 3/10/21 by A A. *

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• 5 / 5

  

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  Everyone was very polite and ready to take care of me. It was a pleasure to do business with them.

  Review of 4/30/21, following an experience of 3/29/21 by A A. *

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• 5 / 5

  

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  Fast and correot.

  Review of 4/30/21, following an experience of 3/15/21 by A A. *

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• 5 / 5

  

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  We ordered light weight and heavier twin blankets for our Retreat Center beds. we were very pleased with the quality and pricing of both. We will order again. Quick delivery, easy to order. Barb/

  Review of 4/30/21, following an experience of 3/31/21 by A A. *

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• 4 / 5

  

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  It took several times for me to try and place my order. I tried for days before your company would appreciate my money, but it finally went through today

  Review of 4/30/21, following an experience of 4/19/21 by A A. *

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• 5 / 5

  

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  Good price, quality merchandise, fast shipping.

  Review of 4/30/21, following an experience of 4/17/21 by A A. *

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• 5 / 5

  

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  The site was easy to understand and order the products I wanted.

  Review of 4/30/21, following an experience of 4/19/21 by A A. *

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• 4 / 5

  

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  VERY FAST AND GOOD PRICR

  Review of 4/21/21, following an experience of 4/5/21 by A A. *

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• 5 / 5

  

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  I went to this site because of dissatisfaction with another company's shipping delay. I spent about the same amount of money and got 3 times the value! Also, the pillowcases arrived 1 day b4 the other order that had been promised 2 weeks prior.

  Review of 4/21/21, following an experience of 3/24/21 by A A. *

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• 4 / 5

  

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  The site was a bit difficult to navigate. I think it could be easier. I almost decided to find another site.

  Review of 4/21/21, following an experience of 4/10/21 by A A. *

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• 5 / 5

  

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  Fast shipping, no problems.

  Review of 4/21/21, following an experience of 3/23/21 by A A. *

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• 5 / 5

  

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  Very nice

  Review of 4/21/21, following an experience of 3/30/21 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I have ordered from direct textiles in the past and the process is fairly simple.

  Review of 4/21/21, following an experience of 4/14/21 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Customer Service replies on a timely manner, website very easy to use with many selections. However, the product is Very Poor!!

  Review of 4/21/21, following an experience of 4/1/21 by A A. *

  *Pseudonymized data at the request of the author

  Answer by directtextilestore.com

  

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  Thank you for your recognition of our customer service team and website. We are sorry to hear the economy towels were not to your satisfaction. These are low end, economy towels, intended for limited environments such as economy hotels, car wash, etc. We have many other quality towels available at different price points.

• 5 / 5

  

  Edit Flag

  Great prices and quality products !

  Review of 4/21/21, following an experience of 4/14/21 by A A. *

  *Pseudonymized data at the request of the author

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