Customer reviews for directtextilestore.com

Customer reviews

• 5 / 5

  

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  Excellent product and excellent customer service.

  Review of 9/29/21, following an experience of 7/8/21 by A A. *

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• 5 / 5

  

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  We use you a lot and always are very happy.

  Review of 9/29/21, following an experience of 7/2/21 by A A. *

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• 5 / 5

  

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  Good quality uniforms and arrived on time as promised.

  Review of 9/29/21, following an experience of 7/21/21 by A A. *

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• 2 / 5

  

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  The orders took forever to receive they were ordered a month or so apart but came in parts, they sent the wrong towels with the right towels both orders! I am running an inn so it was imperative that I had all of the towels for each of the rooms, I ordered bath towels hand towels and washcloths I spent over $7400 between both orders. I asked that the second order that was severely held up that they waive the shipping charges or refund it and they offered $50 back I’ve never been more insulted by a company in my life! The towels while thick and plush I spend clipping the thread pulls and they are starting to pill up, they are not even three months old I do not send them out to launder all laundry is done in house and I have five par for rotation in other words the same towels are not being used over and over and they have thread pulls and they are pilling they should not be doing that after spending that amount of money. I went with a color towel simply because the water was causing discoloration on the white towels.

  Review of 9/29/21, following an experience of 6/23/21 by A A. *

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• 1 / 5

  

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  They way that they post the merchandise is wrong I order some sheet and the description says set of sheet and they just send me 1 sheet I call them to get a refund and they took half of my money plus I have to pay the shipping I lost 175 dollars in this order

  Review of 9/29/21, following an experience of 7/14/21 by A A. *

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  Answer by directtextilestore.com

  

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  González, You should have received a set of 24 Royal MicroLux™ Sheets and Pillowcases. Our records indicate you returned them and received a refund of $150.66 for the return of this order # 87870 for $164.88 (amount of product order) less 15% restocking fee = $140.15 plus return of FL tax paid = $150.66. If you did not receive this refund please email us at info@directtextilestore.com with your order number and we will look into this for you. Sincerely, Direct Textile Store

• 1 / 5

  

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  After talking to customer service many times I still have not received my order of king pillow cases. At first it was a partial shipment, then I was told it weighed 46 pounds, then I was told I already received it...which I can assure you I have not. Unfortunately I have no choice but to take my business elsewhere. I have tried to have the issue resolved without satisfaction.

  Review of 9/29/21, following an experience of 6/15/21 by A A. *

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  Answer by directtextilestore.com

  

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  Paul, We are very sorry we were not able to send you the king pillow cases you ordered and that you received conflicting information. Unfortunately there have been severe supply constraints on certain products at this time and availability has been very limited. We totally understand your frustration and again apologize for the inconvenience this has caused you. Sincerely, Direct Textile Store

• 5 / 5

  

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  Great service! Great products! Great prices!

  Review of 9/29/21, following an experience of 6/6/21 by A A. *

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• 5 / 5

  

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  Excellent

  Review of 9/29/21, following an experience of 6/1/21 by A A. *

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• 2 / 5

  

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  We received a mixed bag of remnant style merchandise. Basically junk. Will never use again.

  Review of 9/29/21, following an experience of 5/28/21 by A A. *

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• 5 / 5

  

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  Great product, great prices, great service!

  Review of 9/29/21, following an experience of 6/12/21 by A A. *

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• 2 / 5

  

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  Sent us the wrong products

  Review of 9/29/21, following an experience of 5/24/21 by A A. *

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  Answer by directtextilestore.com

  

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  Hi Brian, We are sorry to hear you were sent the wrong products. Please e-mail us info@directtextilestore.com with your order # 83451 letting our customer service team know you were sent the wrong products, the products you received and the product you should have received and we will take care of it for you right away. Sincerely, Direct Textile Store

• 5 / 5

  

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  The delivery was swift and the smock is well made. In fact, I’ve got it on right now while I paint. Great product!!

  Review of 9/23/21, following an experience of 8/18/21 by A A. *

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• 5 / 5

  

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  This is my second time ordering napkins and tablecloths from directtextilestore.com for my daughters' weddings. The quality of these are far superior to other suppliers. The fabric FEELS GOOD like good quality cotton, even through they are made of polyester. Before finding directtextilestore.com, I had bought napkins and tablecloths from Tableclothfactory.com and ended up returning them all. With the ones from Tableclothfactory.com the fabric was TERRIBLE--I would have been embarrassed to use them at a wedding.

  Review of 9/23/21, following an experience of 7/20/21 by A A. *

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• 5 / 5

  

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  Great service and fast shipping.

  Review of 9/23/21, following an experience of 8/18/21 by A A. *

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• 5 / 5

  

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  Timely delivery and quality products at a great price!

  Review of 9/23/21, following an experience of 8/18/21 by A A. *

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• 5 / 5

  

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  Great service and pricing hope to deal with again

  Review of 9/23/21, following an experience of 8/22/21 by A A. *

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• 5 / 5

  

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  Fast to respond to a minor issue settled to our satisfaction. They stand behind there products.

  Review of 9/23/21, following an experience of 7/20/21 by A A. *

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• 3 / 5

  

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  No problems

  Review of 9/23/21, following an experience of 8/17/21 by A A. *

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• 5 / 5

  

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  Very easy to order and quick delivery.

  Review of 9/23/21, following an experience of 8/15/21 by A A. *

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• 5 / 5

  

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  Product arrived promptly.

  Review of 9/23/21, following an experience of 7/19/21 by A A. *

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• 4 / 5

  

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  Many options to fit every budget and quality if product. Fast delivery. Accurate product description

  Review of 9/23/21, following an experience of 7/14/21 by A A. *

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• 5 / 5

  

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  Excellent Service…Excellent Product!

  Review of 9/23/21, following an experience of 6/2/21 by A A. *

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• 5 / 5

  

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  These gowns are great for pediatrics. They are adorable. Boys and girls like them. They wash easily and don’t wrinkle. We have had them for over a year and had to buy more as we use them so much.

  Review of 9/12/21, following an experience of 8/11/21 by A A. *

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• 4 / 5

  

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  xxxx

  Review of 9/12/21, following an experience of 6/29/21 by A A. *

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• 5 / 5

  

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  Very good products with fast delivery!

  Review of 9/12/21, following an experience of 7/14/21 by A A. *

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• 5 / 5

  

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  Fast Shipping and great price.

  Review of 9/12/21, following an experience of 8/4/21 by A A. *

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• 5 / 5

  

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  Super easy and fast to order!

  Review of 9/12/21, following an experience of 7/6/21 by A A. *

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• 5 / 5

  

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  The Web site is easy to navigate. You have several choices for the bundle sizes.

  Review of 9/12/21, following an experience of 8/4/21 by A A. *

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• 4 / 5

  

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  Good service and a nice product

  Review of 9/12/21, following an experience of 8/10/21 by A A. *

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• 2 / 5

  

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  Almost every order I have had with them has had problems shipping, when you call customer service to try to get it straightened out, they always tell you they will email you and never work with you while you’re on the phone to get things straightened out. I have had to follow up on almost every order I placed that had problems, they will never call you and let you know there is a problem

  Review of 9/12/21, following an experience of 7/6/21 by A A. *

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• 5 / 5

  

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  Great towels

  Review of 9/12/21, following an experience of 8/8/21 by A A. *

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• 3 / 5

  

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  Sometimes difficult to get back to where I wanted to be

  Review of 9/11/21, following an experience of 7/2/21 by A A. *

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• 1 / 5

  

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  The “towels” were absolutely terrible. Very thin, small, more like large rags. My family owns a Resort and we would be embarrassed to use these as towels.

  Review of 9/11/21, following an experience of 7/30/21 by A A. *

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  Answer by directtextilestore.com

  

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  These towels are economy towels and are priced accordingly. We have numerous other towels for resort hotel environments at a higher price point.

• 5 / 5

  

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  Ordering was easy and items arrived quick and neatly packaged.

  Review of 9/10/21, following an experience of 6/30/21 by A A. *

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• 2 / 5

  

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  Despite indications on the website, my order for aprons took 20 days to arrive. The company needed to be poked several times, and I am sorry I waited patiently so long before I did so.

  Review of 9/10/21, following an experience of 8/4/21 by A A. *

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  Answer by directtextilestore.com

  

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  We apologize the aprons took longer to arrive than expected. Unfortunately we are experiencing delays on some products during these unprecedented times and do not always have correct information to provide. Thank you for your business.

• 4 / 5

  

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  Good selection, easy to order. Order tracking got mixed up but customer service was responsive and I eventually received all my items.

  Review of 9/2/21, following an experience of 8/1/21 by A A. *

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• 3 / 5

  

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  Prices are great, prompt and courteous email customer service. Negatives: slow shipping. Doesn’t seem like it ships unless I send a message asking when it will ship. Last order took 5 weeks. Ran out of pads to send home with clients.

  Review of 9/2/21, following an experience of 7/4/21 by A A. *

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• 4 / 5

  

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  Quick delivery mediocre product

  Review of 9/2/21, following an experience of 6/29/21 by A A. *

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• 5 / 5

  

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  Love the product and they work great!!

  Review of 9/2/21, following an experience of 7/29/21 by A A. *

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• 5 / 5

  

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  Website was easy to navigate and purchase was flawless!

  Review of 9/2/21, following an experience of 6/22/21 by A A. *

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• 5 / 5

  

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  The ease of ordering online and the quality of the product made this transaction very simple.

  Review of 9/2/21, following an experience of 7/15/21 by A A. *

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• 5 / 5

  

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  Product is as described, fast shipping, AND this product has held up well to many wash cycles. Love your products and customer . Kirk

  Review of 9/2/21, following an experience of 7/24/21 by A A. *

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• 3 / 5

  

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  Vague despriptions.

  Review of 8/31/21, following an experience of 7/16/21 by A A. *

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• 5 / 5

  

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  Looking for sheets for home care infant in a hospital crib.

  Review of 8/31/21, following an experience of 7/24/21 by A A. *

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• 4 / 5

  

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  Speedy delivery and easy shopping online. I would give full marks except their shipping box was flimsy and broke open, giving the delivery driver great concern for contents. But it was sheets in plastic bags so the product was fine, just inconvenient.

  Review of 8/27/21, following an experience of 7/21/21 by A A. *

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• 1 / 5

  

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  These towels were at a great price point. I believed they would be great towels. I then received them, automatically out of the box they were thin and almost see through. I gave them another chance by washing them to see what they would be like after a wash. They became even worse and snagged after one wash. I tried using one after a shower and had to wash my body again due to the amount of fabric lost from the towel onto my body.

  Review of 8/27/21, following an experience of 7/20/21 by A A. *

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• 1 / 5

  

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  The web site was just ok...mediocre. However, the economy towel products I purchased should be classified as grade 3 (rags).

  Review of 8/25/21, following an experience of 7/16/21 by A A. *

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• 3 / 5

  

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  I found it very difficult to order from your company. I left multiple messages with no response. When I finally got someone on the phone she was to lazy to assist me with my order.

  Review of 8/25/21, following an experience of 7/20/21 by A A. *

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• 5 / 5

  

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  Great product! Great service.. will buy from Again :)

  Review of 8/25/21, following an experience of 7/16/21 by A A. *

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• 5 / 5

  

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  We've been customers for years. Always the best prices.

  Review of 8/25/21, following an experience of 6/4/21 by A A. *

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• 5 / 5

  

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  Fast shipping. Items exactly as described.

  Review of 8/25/21, following an experience of 7/18/21 by A A. *

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• 5 / 5

  

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  Excellent service. Great company with which to do business.

  Review of 8/25/21, following an experience of 7/21/21 by A A. *

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• 5 / 5

  

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  Good service but I am not happy with the product I received.

  Review of 8/25/21, following an experience of 6/22/21 by A A. *

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• 4 / 5

  

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  We ordered white aprons and some of them arrived dirty.

  Review of 8/13/21, following an experience of 7/12/21 by A A. *

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• 4 / 5

  

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  I liked the prompt response and customer care.

  Review of 8/13/21, following an experience of 7/18/21 by A A. *

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• 5 / 5

  

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  I was looking for LaFresh Wipes. Direct Textile Store was easy to navigate. Order arrived very quickly. All was effortless.

  Review of 8/13/21, following an experience of 7/21/21 by A A. *

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• 5 / 5

  

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  Quality towels for our salon and spa with fast shipping! We will for sure be ordering again!

  Review of 8/13/21, following an experience of 7/6/21 by A A. *

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• 5 / 5

  

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  The website was easy to understand and use, packaging was great and the quality of sheets is superb!

  Review of 8/13/21, following an experience of 7/13/21 by A A. *

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• 5 / 5

  

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  Lowest price around on the products I ordered. As always, very smooth transaction & delivery always on time. I would have given 6 stars if I could have!

  Review of 8/13/21, following an experience of 6/8/21 by A A. *

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• 5 / 5

  

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  Everything was seamless.

  Review of 8/13/21, following an experience of 7/7/21 by A A. *

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• 2 / 5

  

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  I ordered my patient gowns for a job we were doing in July. I ordered June 24th. It says that most shipments are processed between 24-72 hours and that shipping may take 1-5 business days. Well, I still hadn't received them 2 weeks later on July 8th. I wrote to the company asking for tracking info and the response was that it was shipped and I received the tracking number. But when I clicked on the tracking number, I could see that only a label was created. It hadn't left the warehouse. I wrote back to that effect, really peeved that the customer service agent hadn't noticed that the box wasn't actually shipping yet. I will say that I told them I had to have them by a certain date and I got them at the 11th hour. It would have been much better to have them earlier, but at least I had them for the actual job I needed them for even though I didn't have them for training and had to rush around washing them. The fact that I got them mostly on time makes this a 2 star for me.

  Review of 8/13/21, following an experience of 6/25/21 by A A. *

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  Answer by directtextilestore.com

  

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  We apologize that it took longer to receive your patient gown. This has been an unprecedented time of shortages and delays due to COVID. Sincerely, Direct Textile Store

  Answer by A A

  

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  I appreciate that and understand. And if the site had taken some of that into account when estimating shipping time, or if the service agent had been able to follow through by seeing that the item had a tag created but was still sitting in the warehouse and took care of that, this wouldn't have been an issue really. I do hope things get better for all of us and appreciate your response.

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• 5 / 5

  

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  I shop online only mostly so I am wary of a fake good deal and false advertising.... Direct textile store is LEGIT!!! Great customer service- on time shipments and are reliable wholesale contender in a competitive market!! Will absolutely purchase again from them.

  Review of 8/13/21, following an experience of 6/6/21 by A A. *

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• 5 / 5

  

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  Excellent to deal with, quick easy ordering on the website, timely on delivery.

  Review of 8/13/21, following an experience of 6/8/21 by A A. *

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• 1 / 5

  

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  The company tried to pass off curtain material (course, plastic feeling, loose weave) for hospital grade bed sheets. The edges were frayed and even after sending them a photograph they ignored my requests for assistance. I had to get my credit card company involved to resolve the issue for a full refund. They would not send me a replacement. I will never use this company again and complained about them as a drop shipper, not actual supplier by the way- to the New York Attorney General and other local agencies.

  Review of 8/13/21, following an experience of 7/2/21 by A A. *

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• 5 / 5

  

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  The site is easy to use!

  Review of 8/12/21, following an experience of 6/25/21 by A A. *

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• 5 / 5

  

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  I was very impressed with this company.I placed my order and received it very fast.Product is exactly what I was looking for.I would highly recommend them to everyone.

  Review of 8/12/21, following an experience of 7/2/21 by A A. *

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• 1 / 5

  

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  Still haven't received the pants it's been over a month

  Review of 8/12/21, following an experience of 6/22/21 by A A. *

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  Answer by directtextilestore.com

  

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  We apologize for the delay on your pants. Unfortunately this item is on back order with the manufacturer due to delays with COVID. Sincerely, Direct Textile Store

• 5 / 5

  

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  User friendly

  Review of 8/11/21, following an experience of 7/4/21 by A A. *

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• 3 / 5

  

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  I am unhappy that my order has languished for 30 days, only receiving 1/2 of it, and despite my 2 attempts to get an update, have never received a followup. I'm not sure I will be re-ordering any products again from them. Sorry to have to post this.

  Review of 8/11/21, following an experience of 6/25/21 by A A. *

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  Answer by directtextilestore.com

  

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  We totally understand your frustration. There have been unprecedented delays due to COVID and unfortunately we are at the mercy of our suppliers in providing shipping updates. We received a shipping update on July 26 and we apologize that the email did not reach you advising the shipping container with the balance of your order is delayed until at least 8/15. If you cannot wait we can provide you a refund. Sincerely, Direct Textile Store

  Answer by A A

  

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  Yes, thanks for this at least. I didn't get it until after my second attempt to get a response. But yes, I'm waiting. When guests come and go, and I'm looking to provide wonderful products for them to use while at my Air BNB, I've had to switch out and find other things to supplement. I do understand delays. I don't understand letting the customer know about it. That has nothing to do with COVID.

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• 3 / 5

  

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  I felt like it was difficult for me to get back to where I needed to be each time I would get back into the site. I would put in what I wanted, but would not get what I had seen before It took several tries each time.

  Review of 8/10/21, following an experience of 6/17/21 by A A. *

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  Answer by directtextilestore.com

  

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  Thanks for your input. The easiest way to see the items you were previously viewing is to register an account and place items into your shopping cart so our store can remember you.

  Answer by A A

  

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  thank you

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• 4 / 5

  

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  I would say very good even though my items were placed on back order....I was promptly notified by email and I received the items long before the back order date which was stated

  Review of 8/10/21, following an experience of 6/25/21 by A A. *

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• 5 / 5

  

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  I love the customer service I received.

  Review of 8/10/21, following an experience of 7/2/21 by A A. *

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• 1 / 5

  

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  My order was a month late after ordering. Was given a wrong tracking number for an order that was not mine. Will not be ordering from this company again. And the product was in very poor taste.

  Review of 8/9/21, following an experience of 6/5/21 by A A. *

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  Answer by directtextilestore.com

  

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  We are sorry your order took longer to ship and that you received the wrong tracking number. This has been an unprecedented time of delays for some products during this time of COVID.

• 1 / 5

  

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  This was my first ever order from this company, The lab coats I ordered were not the right size nor the right material. Too dense and heavy. I had to return them. It took al long time for me to get a response and be able to send the items back.

  Review of 8/7/21, following an experience of 7/1/21 by A A. *

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  Answer by directtextilestore.com

  

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  Hi, Thanks for your feedback. Sorry to hear they were too dense or heavy for your needs. We have sold quite a lot of lab coats and have not heard this. We usually respond within 24 hours to all inquiries, we apologize that it took longer in your case. We have been inundated with requests for product substitutions due to industry shortages during this unprecedented time of COVID. Sincerely, Direct Textile Store

• 5 / 5

  

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  good product, good srvice

  Review of 8/7/21, following an experience of 5/27/21 by A A. *

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• 5 / 5

  

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  Just what we expected and delivered very timely

  Review of 8/7/21, following an experience of 6/29/21 by A A. *

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• 5 / 5

  

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  As stated, fast, convenient

  Review of 8/7/21, following an experience of 5/30/21 by A A. *

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• 3 / 5

  

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  I was really excited about ordering sheets for my hotel. The ordering process was a 5! I haven’t washed sheets yet. Delivery was a bad experience. They were held by Estes for several weeks. When they finally arrived, Brandon the delivery person was rude. I asked him to take the wood pallet with him as I don’t have a way of disposing. He refused. All in all, I got the sheets, and I will order again, but I suggest another means of delivery.

  Review of 8/6/21, following an experience of 6/23/21 by A A. *

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• 5 / 5

  

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  Sales team helpful and knowledgeable.

  Review of 8/6/21, following an experience of 6/24/21 by A A. *

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• 5 / 5

  

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  It was just the product I needed. The description on line was exactly what was described.

  Review of 8/3/21, following an experience of 6/25/21 by A A. *

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• 1 / 5

  

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  They had little product to choose from considering everything was back ordered. I did not like what I ordered and their return policy is so bad it’s easier just to throw them away.

  Review of 8/3/21, following an experience of 6/17/21 by A A. *

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  Answer by directtextilestore.com

  

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  We understand your frustration. This has been an unprecedented time of product shortages for the textile industry due to COVID. We offer a wide range of products from economy to luxury at corresponding price ranges. Our return policy comes directly from the manufacturer.

• 4 / 5

  

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  They are very good, just wish it was more cotton, than polyester, but none the lessgreat sheets

  Review of 8/3/21, following an experience of 5/27/21 by A A. *

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• 4 / 5

  

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  Quality a bit poor but will work

  Review of 8/3/21, following an experience of 6/24/21 by A A. *

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• 5 / 5

  

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  Love the excellent quality of all the products I’ve ordered from Direct Textile. Bed sets, sheets, pillow cases and plushy posh towels too! Not only a repeat customer, but your customer for life.

  Review of 8/3/21, following an experience of 6/26/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good product at a reasonable price. I wish I could order another sample as I do not need 100 of them Shipping was fast also.

  Review of 7/29/21, following an experience of 6/24/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to order from never an issue!

  Review of 7/29/21, following an experience of 6/7/21 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  An exchange had trouble at first, but everything worked out just fine. Had to cover my own shipping cost for the return trip.

  Review of 7/29/21, following an experience of 6/8/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good shipping and good selection.

  Review of 7/29/21, following an experience of 5/27/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent! Nice fabric. Fits perfectly 96 x 96. Great price!

  Review of 7/29/21, following an experience of 6/24/21 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Order was received and satisfactory. Not thrilled with cost however.

  Review of 7/29/21, following an experience of 6/21/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent response on my own mistake thank you for help !!!!!

  Review of 7/29/21, following an experience of 6/15/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Product as described, quick shipping. Good transaction.

  Review of 7/15/21, following an experience of 6/8/21 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  The pants are not baggy and the string breaks when you tie it

  Review of 7/15/21, following an experience of 6/4/21 by A A. *

  *Pseudonymized data at the request of the author

  Answer by directtextilestore.com

  

  Flag

  Hi, Please email us a picture of the string break with your order number 84658 to info@directtextilestore.com Thank you, Direct Textile Store

• 5 / 5

  

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  Great service and speedy shipping. I received my order prompt! I highly recommend them for all your needs

  Review of 7/15/21, following an experience of 6/16/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  outstanding service

  Review of 7/15/21, following an experience of 6/12/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  They had what I was looking for, and it was at a very reasonable price.

  Review of 7/15/21, following an experience of 6/15/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The site was easy to navigate and complete your order. Order was received sooner than stated.

  Review of 7/15/21, following an experience of 6/16/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good value!

  Review of 7/15/21, following an experience of 6/8/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Have always had good experiences ordering from Direct Textiles.

  Review of 7/15/21, following an experience of 6/12/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Service was easy to order, it was fast and on time.

  Review of 7/15/21, following an experience of 6/17/21 by A A. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order