Customer reviews for directtextilestore.com

4.3 / 5

Calculated from 341 reviews obtained over the last 12 months

3324 reviews since 07/12/2017

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The reviews highlight a user-friendly website, a wide range of quality products, and competitive pricing, leading to many customers expressing satisfaction and intent to reorder.

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  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
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Information directtextilestore.com

  • Company

    Direct Textile Store

  • Description

    Leading supplier of wholesale bed linens, wholesale towels and textile supplies. From hotel and hospital bed sheets, bulk towels, as well as restaurant table linens to chef coats and wholesale aprons. Immediate shipping from 12 US distribution centers.

  • Website

    https://directtextilestore.com/

  • Category

    Home and garden

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icon sparkle Review Summary

The reviews highlight a user-friendly website, a wide range of quality products, and competitive pricing, leading to many customers expressing satisfaction and intent to reorder.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Was it helpful? Yes No

Customer reviews

  • 4 / 5
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    I would like to be able to see more photos of the article from different views. Just one pic makes it hard to evaluate if the product will work for me.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    The site was easy to navigate. What impressed me most is that the product arrived in less than 48 hours after ordering. Would not hesitate to use again in the future for our business.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    great customer service. delivery in time. im happy with it.

    Review of , following an experience of by A A. *

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  • 4 / 5
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    The pillow are lovely, I'm so happy to have my own. We used them on vacation and I ordered them our first night there! Customer service could improve but happy with the product

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  • 5 / 5
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    Good selection and quick shipping.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    The items came quickly and were nicer than expected. Very satisfied

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  • 3 / 5
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    The web site could be more flexible, for instance, only one selection per catagory can be selected. There was no where to upload my sales and use certificate nor did the site ask for it. There is a great selection of products. SHIPPING IS RIDICULOUS. It cost more than my purchases. Considering there is a warehouse in Orlando, that is highway robbery.

    Review of , following an experience of by A A. *

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    Answer by directtextilestore.com
    Flag

    Hi, Thank you for your business. We are a wholesaler and some of our products are only available in one quantity. We do not have an upload for sales and use certificate. After you have created an account, you can reply to the account email confirmation and attach a copy of your Sales Tax Certificate and we will apply accordingly. Shipping can be expensive on some individual items as we are a wholesaler selling in bulk quantities. Sincerely, Direct Textile Store

  • 4 / 5
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    Easy ordering, one of my two packages never came but it showed as delivered. Called to let them know and received my missing product within 4 days.

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  • 5 / 5
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    Great products

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Really easy

    Review of , following an experience of by A A. *

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  • 1 / 5
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    The towels were horrible. Looked like cleaning rags. Not suitable for a hotel. The picture on the website was very deceiving.

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  • 5 / 5
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    Excellent service. I would recommend.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Fast easy ordering, delivered quickly.

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  • 5 / 5
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    I love ordering from Direct Textile. Always a great product and a fast turnaround!

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Top quality at an affordable price! I will order from them again.

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  • 2 / 5
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    There was no place to put my credit card number or say pay by PayPal. I had to call in the next day to process purchase. The information boxes need improving.

    Review of , following an experience of by A A. *

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    Answer by directtextilestore.com
    Flag

    Hi, Thank you for your business and for your input. There is a box on the Checkout page for payment methods which includes PayPal. Perhaps there were some website updates occurring and this box was not showing for you. Sorry for any inconvenience. We are glad our customer service team was able to help process your order. Should you need any assistance in the future please call 800-615-5822 or info@directtextilestore.com. Sincerely, Direct Textile Store

  • 5 / 5
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    This was my first order. Everything went very well, I received friendly assistance from customer service with ordering, and my items arrived timely and in perfect condition. Very happy with the overall experience!

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  • 3 / 5
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    Site navigation gave me the wrong pricing for my order. But this was rectified by customer service.

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    Answer by directtextilestore.com
    Flag

    Hi, Thank you for your patronage. We did have a glitch that we addressed. We are glad you contacted our customer service team and they were able to rectify the issue for you. Sincerely, Direct Textile Store

  • 5 / 5
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    I have several vacation rentals and so far I have been very happy with everything I have ordered. Descriptions are very helpful and accurate.

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  • 5 / 5
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    I was unable to complete the check out on line as the site did not give me the opportunity to enter the credit card information. I called direct and the Customer service agent pulled up my order took my CC and done. Very quick and easy.

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  • 1 / 5
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    I often receive stained sheets and when I call I am told this is a known distributor issue. Then I am either stuck with a partial refund or waiting even longer to receive a product... poor customer service.

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  • 5 / 5
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    Easy to navigate. Found what I wanted easily. I would buy more things if you can give me less items per package. This is for my personal use.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Easy to order. Received my smocks in a matter of days

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  • 4 / 5
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    Delivery was a bit delayed. Lab coats were thicker and stiffer than the same ones I previously ordered so I was a bit disappointed by that.

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  • 4 / 5
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    i loved the sample and the quality of the blanket and towel.. still waiting on another sample.. but love it..

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  • 5 / 5
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    They are simple to use, everything arrives on time and in good condition.

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  • 5 / 5
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    Easy, quick delivery, exactly what we were looking for

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  • 5 / 5
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    It came just in time for me to redecorate my bathroom .

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  • 5 / 5
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    Fabulous products at an even better price!

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  • 2 / 5
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    I bought tea towels for my embroidery business. Some of them came in soiled with mildew, water stained and had a bad odor. I am currently working on getting the pictures to upload to send back to direct textiles. I bought these items previously and they were fine

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    Answer by directtextilestore.com
    Flag

    Hi, We are sorry these items arrived to you in this condition and any aggravation this has caused you. Once we have the pictures we will send them to the manufacturer to get this rectified as soon as possible. Should you have any questions please contact our customer service team 800-615-5582 or e-mail usinfo@directtextilestore.com. We appreciate you and your business. . Thank you, Direct Textile Store

  • 5 / 5
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    Excellent

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  • 1 / 5
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    Ordered item, received something different than what the photo showed, returned item and was hit with shipping both ways plus a restock fee. If the item had been photographed appropriately I would never have ordered it. The whole transaction should have been taken care of with more care and concern. So not impressed. Will not order from this site again. Service and response times slow and unsatisfactory. In fact, they have since updated one of the photos to show the beveled edge more clearly which justifies my complaint! I wonder after reading this if they will wish they would have handled my return differently???

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    Answer by directtextilestore.com
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    Hi, We are sorry this item did not work for you; however, we disagree with your review and respectfully ask you to remove it. We did respond to your concern in a timely manner. You sent an e-mail to us on Feb 1 and we responded on Feb 3. We requested you send us photos of the placemats and the label on the box. The warehouse reviewed them and confirmed you correctly received the item you ordered and we followed up with you on Feb 5 with this information. There is a magnifying glass that hovers over the product so you can get a closer view. We did not change out the picture. We do offer samples on most items including this item to ensure it meets your needs. You can return the item with the RA#. Our prices are at wholesale and we simply pass on the 15% restocking fee which comes from the manufacturer. Sincerely, Direct Textile Store

  • 5 / 5
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    Good website design, good range of products, had exactly what I wanted. Disappointed at shipping costs, but so it is.

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  • 5 / 5
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    good

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  • 5 / 5
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    Very nice towels got them on time definitely will order them again.

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  • 2 / 5
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    I was ordering 1 item, black unisex smocks in various sizes. Once I ordered Med-XL, I was unable to go back and add another size, like a Small. I had to delete my entire order and start over. Because of Covid, I am working from home. I was unable to use the Business address for my credit card and have the smocks shipped to a different address, like my home. That was also dissatisfactory.

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    Answer by directtextilestore.com
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    Hi, Thank you for your feedback. Sorry to hear you had some trouble using our website. In order to prevent credit card fraud we have to have the ship to address match the billing address. Our customer service team is available to assist from 8:30-5:00 EST Monday to Friday should you have any further difficulties. Sincerely, Direct Textile Store

    Answer by A A
    Flag

    That answered my one issue. Why does your website even offer the chance to ship to a second. It took me some time to complete that part because I was unable to move forward and thought it was because I did something wrong. So, I added another address again. Maybe you should remove that. Are you going to address the other issue I had about having to delete my order?

    Answer by directtextilestore.com
    Flag

    Hi, regarding "Are you going to address the other issue I had about having to delete my order?" Yes, we are aware of this issue and our programmers are working to fix this. Thank you for your feedback.

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  • 3 / 5
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    Several of the packets/bundles of napkins that we unpacked had boot and prints on them and needed immediate washing.

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  • 5 / 5
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    The site is very easy to search and use. The products we purchased are on backorder so we can't really review those items.

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  • 3 / 5
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    Quick delivery, sheets were not what I expected. Too many wrinkles.

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  • 5 / 5
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    Great towels great price and fast shipping. Thanks

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  • 4 / 5
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    Worked out fine.

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  • 3 / 5
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    Was only able to order 1 or 12. Would have liked to order 2.

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  • 5 / 5
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    Excellent site for hotel/hosp industry but also sells to individual consumers. Great website, easy to navigate, purchase and check out. Found this site by accident while searching for duvet covers.

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  • 4 / 5
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    It took a while to navigate the website. Every time I put my inquiry in the search box, several ways, it came up empty.

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    Answer by directtextilestore.com
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    Thank you Eleni for your input and we're sorry to hear you experienced some trouble navigating our website. We have recently updated our search bar functionality to make it easier for customers to find what they are looking for. You probably experienced some technical glitches. We have addressed this issue and it should work. Sincerely, Direct Textile Store

  • 5 / 5
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    Great deals and speedy shipping! I am very happy with my purchase and my purchasing experience.

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  • 3 / 5
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    Site was good but shipping costs were highly inflated and double the industry norm. We will not return as a customer when there are other lower priced choices for superior products. I'm not sure I would consider them to be a true wholesale vendor when they pad the wholesale costs with the high shipping fees. We only completed the order because we were in a bind with a new opening.

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  • 1 / 5
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    I never received items, the items were backordered yet they charged my account on 2/12/21. I asked them to issue a credit until the items were shipped, but they said that was against their policy. Well, it is against MY policy to pay for something a month in advance. I had no problem waiting for items to be shipped, I just wanted the charge removed from my account until the items were actually available.

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    Answer by directtextilestore.com
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    Hi Joyce, We just want to clarify that we notified you in an email on 2/16/21 that your item was on back order until 3/2. We also mentioned a similar item was in stock and offered as a substitute. You responded that you wanted to wait for the back ordered item and to credit your credit card until the item ships. Unfortunately our ordering system does not work that way as we have to charge for orders when placed and we do not have control over when the manufacturer ships. We cancelled your order on 3/1 and issued a full refund. We're sorry for any misunderstanding regarding our ordering process. Please let us know if you have any further questions or if you would like us to alert you once the item is in stock again. Sincerely, Direct Textile Store

  • 5 / 5
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    It was very easy to order from them and they arrived quickly. I would definitely order from them again

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  • 5 / 5
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    Easy to navigate. This was my 2nd order. Good product. Shipping carton was good and timing was good also.

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  • 5 / 5
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    Ordering was simple. I appreciated the comments and based my order on those. Website was easy to use.

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  • 5 / 5
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    The towel is what I expected for the price. They are a light weight thin towel. Shipping time was excellent and the site is easy to use. Will definately be ordering again.

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  • 5 / 5
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    Found, ordered, paid and received ahead of schedule - can't ask for anything more!

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  • 5 / 5
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    I called twice and each time the customer service was excellent.

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  • 5 / 5
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    I have never ordered linens on line and don't know much about fabric, besides cotton and polyester. I chatted with a representative of this company and he was very knowledgeable, professional and friendly. He followed up on me to make sure we were all set and that I was able to order what I wanted. Great service and also linens. What I received was exactly what I wanted :)

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  • 4 / 5
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    I typically get my items in a timely manner. I have to wonder if there is a cheaper option for shipping. I also am a little disappointed that I cannot purchase 100% cotton thermal blankets in black.

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  • 5 / 5
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    They have great price.

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  • 5 / 5
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    Easy to order and quick shipping!

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  • 5 / 5
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    Order was shipped and received in a timely fashion.

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  • 5 / 5
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    Excellent.

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  • 5 / 5
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    The order came in quickly and the merchandise if very well made. Just getting ready to do the initial washing so cannot say yet how they turn out. They do feel very nice though.

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  • 4 / 5
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    Great customer service. Some issues with them taking payment. Will buy from them again.

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  • 5 / 5
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    Fast service at a great price

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  • 5 / 5
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    Easy to find what I needed on their web site.

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  • 5 / 5
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    I ordered these for my mom Margaret , who goes through 2-3 of these a day . They hold up very well for her needs .

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  • 5 / 5
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    Service was prompt, they reached out to let me know that my product was on backorder and offered me different options.

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  • 5 / 5
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    Nice fast shipping

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  • 5 / 5
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    The website was easy to navigate. My husband and I love the towels. They are good quality, the perfect colors to match our remodeled bathroom and very comfortable and absorbent.

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  • 5 / 5
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    Good quality, fast shipping, and good price, what else could you ask?

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  • 5 / 5
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    Always like the quality and pricing with Direct.

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  • 5 / 5
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    I was impressed with speedy service , I just got my package today, in time to use in the rental for the skiers, was sure it might not get here in the, the gentleman was very helpful , glad I was able to find you on the internet. !

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  • 4 / 5
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    No problems with ordering

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  • 5 / 5
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    I’m always happy with my orders from this company!

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  • 5 / 5
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    Great selection. Super prices!

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  • 5 / 5
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    Quality products delivered on time and as expected.

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  • 5 / 5
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    I realized after I sent in my order that I had ordered a larger quantity than I needed. I emailed and received a quick response, adjustment to my order and a refund. Product was shipped out in a timely manner.

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  • 5 / 5
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    Easy to navigate. Took minutes to order.

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  • 5 / 5
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    They were able to change the color of apron i wanted after a simple email, thats really all I could ask for. Excited for these to come.

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  • 5 / 5
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    excellent products and timely delivery

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  • 3 / 5
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    I wanted to buy 5 aprons but was forced to buy 1 at a time over 5 transactions.

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    Answer by directtextilestore.com
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    Hi, we are a wholesaler so most of our items are only available in case quantities, including the machinist aprons. The manufacturer will only allow a purchase of 1 sample at a time. Sorry for any inconvenience or misunderstanding.

    Answer by A A
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    Not a problem. We really like those aprons and couldn't find them anywhere else. We're a small shop so a case is way too much for us.

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  • 5 / 5
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    great product and ease of use on web site

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  • 5 / 5
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    Best towels ever!!!!!!! They are the most comfortable towels I have ever used!

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  • 5 / 5
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    Very easy to work with.

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  • 5 / 5
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    Easy to work with and order delivered promptly.

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  • 5 / 5
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    The aprons I ordered were great quality and the got here quickly. I'm quite satisfied!

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  • 5 / 5
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    The quality of the material just can't be matched.

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  • 5 / 5
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    I was very impressed with the quality of the towel. Great customer service and very fast delivery!

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  • 5 / 5
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    Shipping was fast. I recieves my blankets in 3 days. And they are very nice

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  • 5 / 5
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    I just ordered them and have not received them yet but the shopping experience was easy and seemless. We have ordered before and have never had a problem and order was received when expected and the quality then was great and all delivered as stated.

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  • 5 / 5
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    Very easy to order. Good prices. I was very surprised in the quality

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  • 4 / 5
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    The order came through ok.

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  • 5 / 5
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    Easy to order and very satisfied with my 1st order so I just doubled my next order AND arrived a lot quicker than I anticipated.

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  • 5 / 5
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    Navigation was so swift and efficient, no need for customer service!

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  • 5 / 5
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    Found what I could not on dozens of other sites. Fair price, super fast shipping. Will buy any future table linen needs here.

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  • 5 / 5
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    While the earlier order of samples was a bit slow to arrive (but that was during the holidays), the main order arrived very promptly. Ordered online Sunday, processed Monday, received Friday. Very pleased.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Fast shipping. Great blankets. Would definitely buy again.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Found exactly what I wanted, was delivered quickly....very good transaction.

    Review of , following an experience of by A A. *

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  • 4 / 5
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    Satisfied

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    Great

    Review of , following an experience of by A A. *

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  • 5 / 5
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    The easiest way to outfit my Vacation rentals and the Most helpful staff I have ever had the ;pleasure of working with.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    It was a great location to order from and we will again order.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

Reviews displayed in chronological order