Customer reviews for directtextilestore.com

4.3 / 5

Calculated from 342 reviews obtained over the last 12 months

3325 reviews since 07/12/2017

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The reviews highlight a user-friendly website, a wide range of quality products, and competitive pricing, leading to many customers expressing satisfaction and intent to reorder.

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Information directtextilestore.com

  • Company

    Direct Textile Store

  • Description

    Leading supplier of wholesale bed linens, wholesale towels and textile supplies. From hotel and hospital bed sheets, bulk towels, as well as restaurant table linens to chef coats and wholesale aprons. Immediate shipping from 12 US distribution centers.

  • Website

    https://directtextilestore.com/

  • Category

    Home and garden

Contact Direct Textile Store

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icon sparkle Review Summary

The reviews highlight a user-friendly website, a wide range of quality products, and competitive pricing, leading to many customers expressing satisfaction and intent to reorder.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Was it helpful? Yes No

Customer reviews

  • 4 / 5
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    Shipping took very long

    Review of , following an experience of by A A. *

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  • 1 / 5
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    Inferior quality products. The sheets are thin like paper. The return cost too much money and their refund and replacement process take for ever.

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  • 4 / 5
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    Great sheets! Come a little worse for wear in shipping. They are wrapped in canvass and strapped. The outer ones are disposable at that point. Still, best deal on sheets I can find.

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  • 3 / 5
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    1234

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  • 4 / 5
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    Satisfied with my order. Arrived on time.

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  • 5 / 5
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    Nice amount of choices and fairly quick shipping. I’ll definitely shop here again!

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  • 5 / 5
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    WORK GREAT

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  • 3 / 5
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    Takes too long to ship, no updates when stock was unavailable, had to call several times about my order.

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  • 5 / 5
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    Great shirts will buy again...

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  • 4 / 5
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    Good experience

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  • 5 / 5
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    Prompt service and wonderful products with very fair pricing

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  • 5 / 5
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    I.initially ordered a case of towels I thought would be perfect but found they weren't the right size for the project. I got immediate support in returning them with no hassle.

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  • 5 / 5
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    Very helpful, great prices and nice products!

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  • 3 / 5
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    Neutral. I will not re-order as I am not very pleased with the quality.

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  • 5 / 5
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    Good store - great service!

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  • 5 / 5
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    I had an issue with missing hand towels and reached out to the customer service team and they handled right away. I highly recommend this company.

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  • 5 / 5
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    The navigation is simple, customer service is excellent

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  • 5 / 5
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    Very happy with my order

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  • 1 / 5
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    I received pants that were 28” x 40” and I ordered 32” x 30” I should have received a full refund

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  • 5 / 5
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    We are very pleased with our purchase.

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  • 5 / 5
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    The order was delivered quickly, but I was looking for towels that were the same weight & length as the WELINGTON model in COLORS. The towels that we received at the suggestion of the rep that I talked with were two different colors of BLUE & appeared to be of lighter weight.

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  • 5 / 5
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    As always, great product and service.

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  • 1 / 5
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    Very cheap rough material. Look blue, ordered black. Fabric dye bled.

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  • 4 / 5
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    The hem was done properly and arrived when stated. The shipping price was a bit costly. Overall excellent

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  • 3 / 5
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    The price was great, but the Santa Clara Cotton Thermal Blankets weren't quite what I thought I ordered. The fabric was extremely stiff and rough, even though the website touts the blankets as "soft." I was given the option to return the product. But I discovered that it would be very expensive for me to do a return -- close to half, as I recall, of the cost of the purchase. I guess that may at least partly be because Direct Textiles Store is located outside the United States, so return postage is higher. That's not the company's fault. But what I do fault them for is that their reply to me about the lack of softness was something dismissive like "Just wash the blanket and it'll get softer over time." That's not a good reply if you've described the item on your website as "soft." I finally ended up using one of the cotton blankets despite its roughness -- covering it over with other blankets that are softer. And I gave the second cotton blanket that was in my order to Afghan refugees.

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  • 5 / 5
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    This is my 2nd time ordering and as usual I can completely satisfied with the entire transaction

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  • 5 / 5
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    This was my first purchase with the company. My item was on back order. The situation was well communicated by the company. The product arrived and far exceeded my expectations in comfort, fit and fashion. I receive compliments regularly about the lab coat!

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  • 3 / 5
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    I feel like your reviews are misleading. You lump reviews for low end towels in the same thread as reviews for the high-end towels and do not distinguish the difference. This is very misleading. We would have NEVER ordered the towels we ordered had there been an honest review for this specific product on your site. They are TERRIBLE!

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  • 5 / 5
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    THANKYOUJESUS 😭!

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  • 4 / 5
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    Great website with fast reliable delivery

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  • 4 / 5
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    After receiving the product we ordered, it will good for our needs

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  • 1 / 5
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    still have not received the product, order from NOVEMBER. 2021

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  • 5 / 5
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    Our order arrived on time, even in the midst of the country's shipping crisis 4Q 2021

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  • 5 / 5
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    great pants ready to disco dance.

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  • 5 / 5
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    Cost effective!

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  • 4 / 5
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    Good communication regarding back-ordered items.

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  • 4 / 5
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    2 Blankets i ordered came relatively quickly and were exactly what I wanted. Price was very fair but I didnt notice the ground shipping was a bit steep, my own mistake or I probably would have ordered a bit more to make better use of the cost. Overall very pleased.

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  • 5 / 5
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    Excellent quality pants and fast shipping! I highly recommend!

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  • 5 / 5
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    Excelent product for the price

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  • 4 / 5
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    Site navigation was easy, but the return process is taking quite a long time. It has been over two weeks since I returned my item and I have yet to see my return credit. I am still patiently waiting.

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  • 4 / 5
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    I did not receive items yet...awaiting my shipping company to ship to me .... 1 thing i must say ...the service is amazing ...their were always someone pleasant on the other line to hear my plight ..thankyou ... Once items are received i will come back to gave a review on products

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  • 1 / 5
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    in placing my order for 12 fitted sheets for a geriatric bed , nowhere did it say its only for none electric multi position meds. it does not stay on the mattress when i raise the head or knees of the bed. when i called to ask for a return process , they informed me no refunds if item has been opened, if item has been washed, if its not in original packing,, on and on and on , why they don't take returns. the one most direct fact is that a geriatric bed is primarily electric and malty positioning !!!!!! CHEAPLY MADE NO ELASTICITY , CANT USE AT ALL, I FEEL THIS COMPANY HAS STOLEN MONEY FROM ME , WHEN I NEED EVERY CENT TO HELP MY SICK BED RIDEN MOTHER... I HAVE ILL WILL TOWARDS RIP OFF STEALING LIEYNG THIEVS AND FEEL THEY HAVE VERY BAD BUESNES PRACTICE

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  • 3 / 5
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    nah do

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  • 5 / 5
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    Easy to navigate FAST with their shipping...LOVED the samples I received...I WILL be ordering from them again....

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  • 1 / 5
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    Too much on fees

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  • 5 / 5
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    Super fast shipping great quality products. I would definitely re-order.

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  • 5 / 5
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    The sheets came in a timely fashion and looked great!

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  • 5 / 5
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    The thermal blankets are great and they ship in a timely fashion. If there’s any issue with the order customer service is great to work with to make sure you’re taken care of!

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  • 3 / 5
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    Unforgiving burning odor from both blankets. Manufacturing chemical process i guess.

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  • 5 / 5
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    Very happy with products, and the level of customer service is excellent!

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  • 5 / 5
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    The cloth towels met my expectations for a reasonable price and were delivered p[unctually.

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  • 4 / 5
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    Order came in quick and package good. would use them again

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  • 5 / 5
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    I love my shirts ,the color ,just the way looking fill thank you.

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  • 5 / 5
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    I love my blanket

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  • 5 / 5
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    Good selection, good prices. Easy to order. The amazing fast delivery that I didn’t expect so quick!

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  • 5 / 5
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    Great easy to order fast and prompt

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  • 5 / 5
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    Everything as promised. Been doing business with them for 2 years now.

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  • 4 / 5
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    The website navigation was fine and I received my products in a timely manner, however the packaging was horrible. Most of the boxes were very dirty and poorly constructed, no wonder the were falling apart upon delivery.

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  • 2 / 5
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    It was almost as if no one was communicating with each other. We’ll receive boxes then find out only 2 of 24 ordered blankets but they would state that all was delivered. Or 2 of 10 restroom floor mats delivered and taking a month for the other 8 to finally be shipped and delivered. Customer service became familiar with my order. In the end, I am returning the wrong colored blankets and getting a partial refund for my order. I don’t think we will be ordering again from Direct Textile Store.

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  • 5 / 5
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    I found the site easily accessed and navigated.

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  • 5 / 5
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    shipped very quickly. customer service genuinely cares about their customers. I recommend Direct Textile at every opportunity.

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  • 5 / 5
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    Everything perfect.

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  • 5 / 5
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    Very prompt

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  • 5 / 5
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    Great delivery

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  • 1 / 5
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    2 months to get product , charged card day one. Will not by again.

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    Answer by directtextilestore.com
    Flag

    We totally understand your frustration. Normally, for most items it takes 2-7 business days for an item to process and ship. However, due to these unprecedented times of COVID and severe supply chain issues, some items have taken longer. To process a purchase and secure it, our product vendors require payment upfront. We do provide email communications regarding order status, as well as any product substitutions available that can ship sooner, or the ability to cancel your order for a full refund. Perhaps these emails landed in your Junk folder. We also have phone support available. Again, we are sorry your order was impacted. Sincerely, Direct Textile Store

  • 5 / 5
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    fast delivery, good quality products, fast ordering online, reliable company

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  • 5 / 5
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    Great customer service, fast shipping, product was exactly what I needed!

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  • 5 / 5
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    ordering was easy and shipping was fast

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  • 5 / 5
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    Excellent made

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  • 5 / 5
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    good navigation, delivery great, will be ordering more in future

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  • 4 / 5
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    My order was delayed, but customer service was able to find the glitch and send out my order anyway.

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  • 5 / 5
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    Great experience. Lots of items. Great price and quick shipping. I can't think of any reason not to shop at directtextilestore.com.

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  • 5 / 5
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    It was easy and i got it in couple days very happy with this company. Thank you

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  • 5 / 5
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    Amazing good quality for the price and came when promised! That right there gets em 5 stars!

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  • 5 / 5
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    Just what I ordered. Right on time.

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  • 5 / 5
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    Ordering was very simple, the blankets we ordered came on time and arrived in great shape. This really heavy, large shipments was very securely packed, so no damage! Thank you, we'll be ordering again!!!!

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  • 5 / 5
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    My order was delivered quickly and everything was in top shape.

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  • 3 / 5
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    Customer service agents were very helpful, restocking fees were a killer!

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  • 5 / 5
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    I received my order quickly and it was exactly what I wanted and what I ordered. Fast and easy.

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  • 5 / 5
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    Great value for the money. On-time delivery. Very satisfied.

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  • 5 / 5
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    Love this store and their easy to use website! So many varieties to choose from and great prices!

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  • 5 / 5
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    I placed an order for 12 vest and it was easy, fast, and delivery was awesome. I highly recommend this company.

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  • 5 / 5
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    These are the most comfortable sheets that I’ve ever used. They are so reasonably priced. I think I’ve ordered 7 sets!

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  • 5 / 5
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    Fair price with fast shipping.

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  • 5 / 5
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    Product arrived on time and undamaged

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  • 5 / 5
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    It's was fast and easy to navigate the website. Order came fast and was exactly what we wanted.

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  • 5 / 5
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    Great product quality Delivered quickly Will reorder Very satisfied

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  • 4 / 5
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    Fast delivery. Good pricing. Only bad thing was the packing. Boxes were ripped down the sides and product was hanging out on all 5 boxes when they were delivered.

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  • 5 / 5
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    Easy to use site.

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  • 5 / 5
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    Very quick shipping and good products. Had fair prices as well, with good selections. Will buy again.

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  • 5 / 5
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    Very good, great service. I would recommend.

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  • 5 / 5
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    Easy to shop and find the items I need. Easy check out

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  • 5 / 5
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    I really like these sheets, they are perfect for my massage table. I searched for a long time until I found Direct Textile and I am very happy.

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  • 4 / 5
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    Your product quality is great, But yor shipping charges are disheartening. Unless you are a major company then you can enjoy free shipping but me just a regular individual buyer the price is short of a crime price. The shipping price would have paid for half of my order. The ones i gave as gift are very happy with the quality.

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  • 5 / 5
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    Thank you so much. Was so pleased that the product arrived in a very timely manner.

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  • 5 / 5
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    Out patients love the eye make up removers and we are using them for marketing gifts with our contact information on a label on the back.

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  • 4 / 5
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    Good, quick service although one item was out of stock

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  • 5 / 5
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    We were very happy with the service and quality of the towels we ordered! Highly recommend!

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  • 5 / 5
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    This lab coat was easy to order fit perfectly and was of the nicest quality. I don't often order things online and this was exactly what I needed and exceeded my expectations.

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  • 5 / 5
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    The Best !

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