Customer reviews for directtextilestore.com

Customer reviews

• 4 / 5

  

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  vest was nice

  Review of 6/6/22, following an experience of 4/20/22 by A A. *

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• 5 / 5

  

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  Customer service helped me find the item I was looking for and was able to answer any questions I had. Towels arrived as expected and without damage or issue.

  Review of 6/6/22, following an experience of 4/28/22 by A A. *

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• 4 / 5

  

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  Delivery was good and fast. Cabana striped towels looked a little cheap, washed out. We liked their lightweight material and size, but after first washing two of them had pulled threads.

  Review of 6/6/22, following an experience of 4/26/22 by A A. *

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• 5 / 5

  

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  As advertised

  Review of 6/6/22, following an experience of 4/27/22 by A A. *

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• 5 / 5

  

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  We ordered 2 styles of blankets. One cotton and they were nice and washed very well. The other was a fleece, they are as expected, again washed well. Process was simple and timely. So far so good!

  Review of 6/6/22, following an experience of 5/2/22 by A A. *

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• 5 / 5

  

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  Great products and service at fair prices. Glad I found this company.

  Review of 6/6/22, following an experience of 4/25/22 by A A. *

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• 5 / 5

  

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  order was correct and timely

  Review of 5/25/22, following an experience of 4/27/22 by A A. *

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• 5 / 5

  

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  Direct Textile was recommeded to me by an associate. I have had a wonderful experience with this company. We can look to see when the items will ship. We had an incorrect part of the order and we were able to return quickly. The products have been very good for our hotel.

  Review of 5/25/22, following an experience of 4/23/22 by A A. *

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• 5 / 5

  

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  Direct Textile had exactly what I needed. It was easy to order, the pricing is great and the shipping was super fast. I will definitely order again when the need arises.

  Review of 5/25/22, following an experience of 4/19/22 by A A. *

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• 5 / 5

  

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  Great customer service

  Review of 5/25/22, following an experience of 3/2/22 by A A. *

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• 5 / 5

  

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  Excellent quality, fast delivery

  Review of 5/25/22, following an experience of 4/24/22 by A A. *

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• 1 / 5

  

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  2 weeks later and my order hasn't shipped. Customer service hasn't helped.

  Review of 5/25/22, following an experience of 3/12/22 by A A. *

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  Answer by directtextilestore.com

  

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  Hello Anthony, We take customer service very seriously. You should receive an email with an update on your order and if it is delayed a recommended substitution. Please check your Junk folder. If you did not receive this email or need more information please call 800-615-5822 or email us info@directtextilestore.com and include your order #. You can also use our Live Chat on our website www.directtextilestore.com Sincerely, Direct Textile Store

  Answer by A A

  

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  My package shipped yesterday, after numerous complaints . I was told several times it will ship last week, then at the end or the week. It never shipped and I placed the order in 21at of April and yesterday was the 10th . 19 days later . Item was in stock but warehouse was apparently 21 days behind on shipping . Ridiculous . I’m 21 days delayed now . I could’ve easily order them from somewhere else if I was told of a delay. No one told Me anything otner than they’ll shop next week , or update …. With no update . Hence the 1 star review .

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• 5 / 5

  

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  As always, excellent service and product.

  Review of 5/25/22, following an experience of 4/18/22 by A A. *

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• 5 / 5

  

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  The cabana towels are amazing and I will purchase again!

  Review of 5/25/22, following an experience of 3/28/22 by A A. *

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• 4 / 5

  

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  Love the product selection and prices. The only challenge I has was keeping things in my cart. I would add items to the cart, continue shopping and they would disappear. I like the search to find what you're looking for, order updates are great and the efficiency of service once the order is placed.

  Review of 5/25/22, following an experience of 4/19/22 by A A. *

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• 5 / 5

  

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  I hope that they will give free shipping if the purchase is more than $50.00

  Review of 5/25/22, following an experience of 4/19/22 by A A. *

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• 5 / 5

  

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  Quick delivery!

  Review of 5/25/22, following an experience of 4/21/22 by A A. *

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• 4 / 5

  

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  I have ordered multiple times with no problems with my order.

  Review of 5/25/22, following an experience of 4/12/22 by A A. *

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• 5 / 5

  

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  order arrived very quickly. I have tried three different towel products and all are very good. I recommend

  Review of 5/25/22, following an experience of 4/24/22 by A A. *

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• 4 / 5

  

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  The tablecloth is exactly what I needed. However, when I went to iron it, there were quite a few dark marks on the creases, like dirt. I was having company so I didn’t want to return it & have a bare table. I put a square topper on it which helped. Im assuming the marks will come out when I eventually wash it. Otherwise, it is the perfect size, a bright white & nice quality

  Review of 5/18/22, following an experience of 4/5/22 by A A. *

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• 5 / 5

  

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  Great quality and it lasts.

  Review of 5/18/22, following an experience of 4/13/22 by A A. *

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• 5 / 5

  

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  I was incredibly impressed by the speed of shipment, the efficient packaging, and the price! I needed a large quantity of towels for a children's tie dying project so these towels were perfect for that. As the description indicates, these are thinner towels, but ideal for quick use or (as aforementioned) for soaking up tie dye.

  Review of 5/18/22, following an experience of 4/14/22 by A A. *

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• 5 / 5

  

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  Great selection of workclose! Great selection & quality! Great customer service

  Review of 5/18/22, following an experience of 3/17/22 by A A. *

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• 3 / 5

  

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  The Customer Service Department (CSD) was difficult to deal with. Placing the order had complications. CSD would not listen to my issues and repeated the phase "Check the email you were sent" or "Check the website". They wanted additional proof of authenticity the debit card which later led to the debit card being hacked and a fraudulent charge. The order was to be "Shipped Complete" and the order was received in two partial shipments. Ultimately, I was not impressed with the service received.

  Review of 5/18/22, following an experience of 3/14/22 by A A. *

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• 5 / 5

  

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  Product was exactly what I expected.

  Review of 5/18/22, following an experience of 3/25/22 by A A. *

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• 1 / 5

  

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  The quality of this product sucks very thin not white just horrible need a refund

  Review of 5/18/22, following an experience of 4/12/22 by A A. *

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  Answer by directtextilestore.com

  

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  Hello, These towels are economy class as indicated on the product page and intended for very specific environments such as wiping floor spills. We do have a recommendation on the product page to order a sample first to ensure the towel meets your expectations. We will accept returns of most case quantities within 30 days after the delivery date. Broken case orders (Packs of 12), samples, and made-to-order items as marked on the product page. To start the return process, please email us info@directtextilestore.com the order number, the items being returned, and the reason for the return. We will then issue you a RGA # (Return Goods Authorization Number) with instructions including the return address location to return the products. Sincerely, Direct Textile Store

• 1 / 5

  

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  Not ordering from this website again -- customer service was of no help. We were basically brushed off completely and felt as if our issues were no their problem. This was our first time ordering from this site and will not be doing so in the future.

  Review of 5/18/22, following an experience of 4/8/22 by A A. *

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  Answer by directtextilestore.com

  

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  Dear Brianna, thank you for sharing your feedback. We are sorry your experience did not meet your expectations. We are committed to providing outstanding customer service and we will look into this instance where we fell short. Please know we take your input seriously and we are continuously striving to improve in the future. We would love to make things right if you give us another chance. Sincerely, Direct Textile Store

• 5 / 5

  

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  Very good service and product. Fast shipping

  Review of 5/13/22, following an experience of 4/6/22 by A A. *

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• 4 / 5

  

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  These towels were cheap and easy to get

  Review of 5/13/22, following an experience of 4/6/22 by A A. *

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• 5 / 5

  

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  Wonderful product, prompt delivery, and great care in packaging. Thank you.

  Review of 5/13/22, following an experience of 1/13/22 by A A. *

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• 1 / 5

  

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  I haven’t even received my order yet due to a warehouse error. I wish I could say this is the first time it’s happened, but it isn’t. Despite being happy with the products I have received, I can no longer use this company. Every order requires multiple follow up calls on my end. Not worth the hassle.

  Review of 5/13/22, following an experience of 4/2/22 by A A. *

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• 4 / 5

  

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  Initial package was missing some of my order. I emailed the company and got a response very quickly. They immediately sent my missing items.

  Review of 5/13/22, following an experience of 4/5/22 by A A. *

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• 5 / 5

  

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  Good quality product. Quick shipping.

  Review of 5/13/22, following an experience of 4/4/22 by A A. *

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• 3 / 5

  

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  I love everything else but I do think these towels are on the cheaper end. They don’t last very long compared to the other ones I’ve gotten from homedepot for similar price.

  Review of 5/7/22, following an experience of 2/23/22 by A A. *

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• 4 / 5

  

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  The sheets were too narrow. The website made it hard to send to an alternative address, so I had it sent to my home and took it to its destination myself. I am disappointed in the cost of the shipping and the fact that you say if a package is opened (but not used) it will not be refunded.

  Review of 5/5/22, following an experience of 3/25/22 by A A. *

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• 5 / 5

  

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  Came quicker than scheduled

  Review of 5/5/22, following an experience of 2/28/22 by A A. *

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• 4 / 5

  

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  Fit nicely. Great color and will work for what we need.

  Review of 5/5/22, following an experience of 2/26/22 by A A. *

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• 1 / 5

  

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  I'm not impressed with DirectTextileStore. We have not received all of our order yet. Instead of it being shipped to Ohio, it was delivered somewhere in Texas. I have called 2 times and keep being told that they are re-routing our order but that doesn't satisfy our need to have the merchandise in hand. I'm about to find another supplier.

  Review of 5/5/22, following an experience of 3/29/22 by A A. *

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• 5 / 5

  

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  Professional and quick delivery. I’ve purchased this item before and we were happy with them

  Review of 5/5/22, following an experience of 3/22/22 by A A. *

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• 5 / 5

  

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  Direct Textile was very knowledgeable and supportive of their products.

  Review of 4/29/22, following an experience of 1/11/22 by A A. *

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• 5 / 5

  

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  Excellent ordering and processing. Overall good, at first the bar soap scent was strong and although I love the sea shell shape I’d prefer a more mild scent.

  Review of 4/29/22, following an experience of 3/18/22 by A A. *

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• 5 / 5

  

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  came fast, well made

  Review of 4/29/22, following an experience of 3/24/22 by A A. *

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• 1 / 5

  

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  my items were late in arrival, like 4 months late, and nobody had answers or not been a message was sent, very disappointing I needed them for winter got them for spring

  Review of 4/29/22, following an experience of 10/27/21 by A A. *

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• 1 / 5

  

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  I ordered my napkins in January for my March 35 event. I got two delay emails in which I responded to cancel my order. I got no reply then my order was shipped and received after my event date. When reaching out to cancel the order by phone and email, I didn’t get s satisfactory response until I persisted to talk to a supervisor. I was told I did not cancel the order and was treated rudely until after I mentioned the time stamped email with my cancellation before it shipped. Once they realized their error, then they responded and we’re in the process of a full refund. I had to order my never napkins from another source to meet my deadline. I understand shipping issues and logistics are challenging with Covid but don’t first assume your customer is wrong and not aware. Once I spoke with the supervisor, she was able to help me and proceed with the return in a respectable manner which should have happened in the first place rather than speaking with three other associates who couldn’t help solve the problem. I hope that they use this opportunity for training their frontline associates to respect the customer first and seek ways to understand and solve a logistics issue that may turn these hard experience and gain loyal customers in the future.

  Review of 4/29/22, following an experience of 1/14/22 by A A. *

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• 5 / 5

  

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  Great product and delivery went well.

  Review of 4/25/22, following an experience of 3/7/22 by A A. *

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• 3 / 5

  

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  I have only received a partial refund. Waiting a long time for the remainder. Starting to wonder if I will ever get it.

  Review of 4/25/22, following an experience of 3/8/22 by A A. *

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• 5 / 5

  

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  I've ordered two times now and have had a great and easy experience both times.

  Review of 4/25/22, following an experience of 3/19/22 by A A. *

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• 5 / 5

  

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  Excellent quality towels

  Review of 4/25/22, following an experience of 3/22/22 by A A. *

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• 3 / 5

  

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  The material is not soft enough and small

  Review of 4/22/22, following an experience of 2/9/22 by A A. *

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• 5 / 5

  

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  I REALLY APPRCIATE THIS COMPANY THEY ARE SO KIND & HELPFUL

  Review of 4/22/22, following an experience of 2/2/22 by A A. *

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• 1 / 5

  

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  Unfortunately there are 2 options for order, 1 towel or 1200. Very bad sales plan without flexibility. Too bad, the textiles seem to be good quality.

  Review of 4/22/22, following an experience of 3/11/22 by A A. *

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  Answer by directtextilestore.com

  

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  Hello, Thank you for your business and for recognizing the quality of our products. We are a wholesaler so depending on the product we are only able to sell what the manufacturer has set for the product quantity options that are available. Sincerely, Direct Textile Store

• 4 / 5

  

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  The item was easy to order. I was disappointed that I could order only one sample pillow. I would have liked to have ordered several more for home use,. It took longer than expected to get it and the postage was more than the item!

  Review of 4/22/22, following an experience of 3/5/22 by A A. *

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• 3 / 5

  

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  I ordered samples of surgical towels for my small medical/surgical practice. Delivery was fast and quality was superior, price excellent. The website stated the items were sold by the case (300), but could potentially be sold in smaller quantities. I would have ordered in units of 50-60 - even 100, but as a small practice do not have the storage capability for 300. When requested to order in other units, that was declined. The website should not suggest this is possible if not willing to break a case.

  Review of 4/22/22, following an experience of 2/10/22 by A A. *

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• 5 / 5

  

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  Great service. Even though the product was back-ordered they kept me informed to the status. Thanks!

  Review of 4/20/22, following an experience of 9/21/21 by A A. *

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• 3 / 5

  

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  Overall the company website experience was good, well presented.

  Review of 4/20/22, following an experience of 3/13/22 by A A. *

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  Answer by directtextilestore.com

  

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  Thank you for your comments about our website. We try hard to make the website informative and user friendly.

• 1 / 5

  

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  We order a 12 towel case and two diffrent style towels showed up. They were the same color but clearly not the same type. The edge hem strip was diffrent colors.

  Review of 4/20/22, following an experience of 3/9/22 by A A. *

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• 4 / 5

  

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  I think the quality for the price is very good. If I could make one tiny improvement,I wish the percale was slightly smoother/softer to the touch, but they are a quality sheet.

  Review of 4/20/22, following an experience of 1/14/22 by A A. *

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• 5 / 5

  

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  Good service good quality very satisfied

  Review of 4/20/22, following an experience of 2/13/22 by A A. *

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• 3 / 5

  

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  The quality was even less than I expected

  Review of 4/16/22, following an experience of 3/6/22 by A A. *

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• 5 / 5

  

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  I could not be happier with the towels that I received! The quality is excellent! I was very impressed with the price and the quickness of the delivery. I am using the towels for prizes at my summer reading program. There will be 400 very happy children! Thank you!

  Review of 4/15/22, following an experience of 3/8/22 by A A. *

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• 4 / 5

  

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  MUST HAVE WORKED CUSTOMER DIDN'T BRING THEM BACK

  Review of 4/15/22, following an experience of 2/9/22 by A A. *

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• 3 / 5

  

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  The product was very good, as was the price. However, a month after placing my order I hadn't heard anything, and only after I wrote and complained did my order ship.

  Review of 4/15/22, following an experience of 2/8/22 by A A. *

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• 2 / 5

  

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  I'm setting up a Bnb so wanted to find a supplier I could count on for consistency and quality worthy of my guests. The towels I ordered listed as "Gold Standard" were thin, rags and nothing I would ever supply for guests. I returned them and they issued me less than 50% refund. Terrible quality and worse customer service. I will not shop here again.

  Review of 4/15/22, following an experience of 2/4/22 by A A. *

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• 3 / 5

  

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  Everything would have been great if the description of the shirts had emphasized the lack of pockets.

  Review of 4/14/22, following an experience of 3/5/22 by A A. *

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• 2 / 5

  

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  I ordered 2 sets of scrubs more than a month ago and have only received one top in one color and one bottom in the other color

  Review of 4/14/22, following an experience of 3/5/22 by A A. *

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  Answer by directtextilestore.com

  

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  Hi Deborah, We are sorry to hear you did not receive your second set of scrubs. Please contact our customer service department at 800-615-5822 or info@directtextilestore.com and include your order # 113225. We typically will send an email with a substitute that can ship or we can refund your money. We are sorry for any inconvenience. Sincerely, Direct Textile Store

  Answer by A A

  

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  Hello and thank you for the quick reply-I called and was told I have to speak with Karen, was transferred, placed on hold and then no answer-I understand that these things happen. I ordered a set of XS scrubs in ceil blue and received only the top-I ordered a sets of XS scrubs in jade green and only received the bottoms-I would love to have my order completed with the missing top and bottom. I ordered only one set to check out the product and fit before ordering more for myself and fellow nurses-so far the quality and fit are good, and hoping the serviced part can be resolved so I can order and recommend to colleagues.

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• 5 / 5

  

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  Fantastic company! Fast, reliable shipping! Great quality product. Highly recommend and I will be purchasing again in the future.

  Review of 4/7/22, following an experience of 1/31/22 by A A. *

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• 4 / 5

  

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  I had no problems ordering or receiving the bedspread.

  Review of 4/7/22, following an experience of 1/27/22 by A A. *

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• 5 / 5

  

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  Product it's just as described on website Worth the price and fast delivery 👌

  Review of 4/7/22, following an experience of 2/2/22 by A A. *

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• 5 / 5

  

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  the pillow cases are on point.. good quality for less price

  Review of 4/7/22, following an experience of 2/1/22 by A A. *

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• 1 / 5

  

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  I left a message and received a call back weeks later. At which point I had ordered a sample (wasted $) and the representative could not have been less engaged.

  Review of 4/7/22, following an experience of 1/26/22 by A A. *

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• 5 / 5

  

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  Great product, good delivery time from order Will continue to be a regular customer

  Review of 4/2/22, following an experience of 2/27/22 by A A. *

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• 1 / 5

  

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  The site doesn’t really show what product shows up at your place of business. The picture looks great but the actual product falls way short. Their shipping is very fast but the packaging was old formerly us s cartons that were falling apart.

  Review of 4/2/22, following an experience of 2/21/22 by A A. *

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  Answer by directtextilestore.com

  

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  The pictures of the products come from the manufacturer and represent the actual product sold. We are sorry your shipment arrived in cartons that were damaged.

  Answer by A A

  

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  All I'm requesting it that you pay for the return shipping!! The product is substandard and does not resemble anything close to what is represented in the picture on your website. It is going to take me much time and expense to reconstruct the used crappy boxes that are falling apart or probably purchase new boxes to return this poor quality product. I will do so but the manufacturer should pay for the return shipping. this is classic bait and switch. My next step is to hire an attorney if this isn't resolved. I'd rather spend more to stop these kind of practices than allow others to be ripped off! simply send me prepaid UPS labels and I'll spend my time and money to get these back to you. Or i will fight on i assure you!

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• 2 / 5

  

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  Customer service agents aren't very knowledgable. Trying to contact a manager to change my shipping address but no one could connect me with one. Spent a lot of money on towels, should receive better service.

  Review of 4/2/22, following an experience of 2/25/22 by A A. *

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• 5 / 5

  

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  I had been looking for these blankets everywhere, They are my favorite for certain things. Quality is great. Got them super fast.

  Review of 4/2/22, following an experience of 2/28/22 by A A. *

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• 4 / 5

  

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  Received product in a timely manner. Shipping is expensive; Some pads do not work very well. Not thick enough to hold much dampness so they don’t glide across floor. Need smaller pack options for smaller businesses.

  Review of 3/23/22, following an experience of 1/24/22 by A A. *

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• 5 / 5

  

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  Direct Textile Store did their best to send the order good on time, so we have the chance to print logo on the aprons and provide one for every staff on the two days New Year Festival. Thank you for that.

  Review of 3/23/22, following an experience of 1/21/22 by A A. *

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• 4 / 5

  

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  very good product fast delivery.......delivery charges very high

  Review of 3/23/22, following an experience of 2/21/22 by A A. *

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• 5 / 5

  

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  THANKYOUJESUS 🥷❣️

  Review of 3/23/22, following an experience of 2/14/22 by A A. *

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• 5 / 5

  

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  I was easily able to find exactly what I was looking for on the website.The quality and fit of the scrubs was true to advertisement.They wete affordable and delivered promptly.

  Review of 3/23/22, following an experience of 2/20/22 by A A. *

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• 5 / 5

  

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  Great turn around time.

  Review of 3/23/22, following an experience of 2/21/22 by A A. *

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• 5 / 5

  

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  Fast shipping and delivery!!!

  Review of 3/23/22, following an experience of 2/14/22 by A A. *

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• 4 / 5

  

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  It was good, had trouble getting it ordered but finely got them orderd.

  Review of 3/23/22, following an experience of 2/11/22 by A A. *

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• 3 / 5

  

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  I ordered around 100 Chef Jackets, as well as 25 Aprons. I was initially informed the both items were not in stock and the order would not be delivered in time. The customer service rep suggested I cancel the order, I decided to proceed with the order and received the items within a week of placing the order. The issue I had, was one of the Jackets arrived with 6 buttons missing. I tried reaching out to customer support multiple times, they just kept saying they were waiting for the warehouse to reach out to me(which Never happened). So yeah, customer service is good, until there is an issue, and then they just don't answer your calls, or tell you there is nothing they can do to help.

  Review of 3/23/22, following an experience of 2/10/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by directtextilestore.com

  

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  Hello, Thank you for bringing this to our attention. Please e-mail a picture of the jacket that has the missing buttons along with your order number to info@directtextilestore.com and we will contact the manufacturer regarding your issue and request they send you another jacket with the buttons. Sincerely, Direct Textile Store

• 1 / 5

  

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  Do not buy any products from this company I purchase a huge amount of salon black towels which were described as thick and 100% cotton durable towels. when I received the Box I opened one of the packets to feel the quality and it was horrendous the skinniest see through towels I've ever seen Cheaper quality than from the dollar store I was very upset at this I called the company immediately only to find out that they charge 15% restocking fee and the shipping was on me so I lost Over $100 to get a refund which at the end wasn't even worth my time and my money and I still have no towels so save yourself some time order from good companies that have your back and will reimburse you a 100% of your money if the client is not satisfied. I wish the have -stars

  Review of 3/18/22, following an experience of 2/9/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by directtextilestore.com

  

  Flag

  Hello, We are sorry the towels did not work out for you. These are our lowest end salon hand towels. We do offer samples so you can gauge them before making a large quantity purchase. The prism salon premium hand towels would probably have been a better fit for your needs. We are a distributor selling at wholesale prices, so we are bound by the manufacturers restocking terms. Sincerely, Direct Textile Store

• 5 / 5

  

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  Except that sizing chart appears to be a bit off, we had to return and order the bigger size.

  Review of 3/18/22, following an experience of 1/11/22 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  good quality and fast service

  Review of 3/18/22, following an experience of 1/10/22 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The navigation was easy and and the website looks professional

  Review of 3/18/22, following an experience of 1/10/22 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Purchase was easy, service was prompt and accurate.

  Review of 3/18/22, following an experience of 2/9/22 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  I ordered 3 work shirts . 1 was delivered on time but did not receive the other 2 so called customer service & was told they were on back order and could not tell me when I could expect them. About 5 weeks later the other 2 arrived . Had it not been for that I would have rated them 5 stars. Shirts are good quality & affordable.

  Review of 3/14/22, following an experience of 12/26/21 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Great service , website was easy to search plenary of options

  Review of 3/14/22, following an experience of 1/9/22 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent transaction in all aspects!

  Review of 3/14/22, following an experience of 1/19/22 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Order was shipped right away. Towels are magnificent. Exact color I wanted.

  Review of 3/12/22, following an experience of 2/2/22 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  To expensive and found a cheaper place better quality.

  Review of 3/12/22, following an experience of 1/4/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by directtextilestore.com

  

  Flag

  Hello, Thank you for shopping with us and for your feedback and business. The basic economy wholesale towels are intended for specific environments and price points. We have a lot of happy repeat customers who appreciate we offer these products at a very attractive price point for their needs. Sincerely, Direct Textile Store

• 5 / 5

  

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  i received my roll towels quickly, and they were exactly as described!

  Review of 3/9/22, following an experience of 2/2/22 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Service was good. Order went smoothly and timely.

  Review of 3/9/22, following an experience of 1/3/22 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Good service fast and quality product

  Review of 3/9/22, following an experience of 2/1/22 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Direct Textile never updated us on the status of our order. It took 5 months to receive all of our order. When it was delayed no one emailed or contacted us. I had to call and get an update of shipping to be on 12/19/2021. We did not receive the items until the January 2022, but not until I called back in beginning of January and complained we hadn't received our order. In the end it took 3 phone calls and a lot of patience on our part. Direct Textile offered nothing for our inconvenience or even offer to expedite the shipping once it was ready for shipment. We were very disappointed in the experience. We are currently looking for a new vendor. This was our first order and most likely our last order.

  Review of 3/9/22, following an experience of 10/5/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very simple ordering process. Received pants within two days or ordering. Very pleased.

  Review of 3/5/22, following an experience of 1/30/22 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Direct Textiles sells high end towels and sheets. We have also bought their pool towels and lounge chair covers, which are on close out. We’re thrilled with the quality of all. We have a luxury vacation rental, and this is the level of quality we wanted.

  Review of 3/5/22, following an experience of 1/27/22 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  I made two orders for cabana towels back in October. Your website indicated that one order would come in November, the other order in January. Fine. I had to contact your company for both orders. Well after the date they were to arrive. I wanted them for Christmas and valentines. Unfortunately I wasted my money!!!!

  Review of 3/5/22, following an experience of 11/12/21 by A A. *

  *Pseudonymized data at the request of the author

  Answer by directtextilestore.com

  

  Flag

  Hello, We are very sorry your order did not ship by the dates you expected. Unfortunately, we are reliant on the manufacturers' shipping information, which has been in constant flux due to supply chain issues. Sincerely, Direct Textile Store

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