Customer reviews for directtextilestore.com

Customer reviews

• 5 / 5

  

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  Customer service was highly responsive.

  Review of 8/17/22, following an experience of 6/13/22 by A A. *

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• 3 / 5

  

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  I have still yet not received the pillowcases...the sheets I receive were very nice...still waiting on rest of order

  Review of 8/15/22, following an experience of 6/9/22 by A A. *

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• 1 / 5

  

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  I am very disappointed with this seller, I ordered 23 days ago and I received only partial and They never advised me when I could receive my remaining orders When I call their customer service, still, not telling me when I could receive my remaining order.

  Review of 8/15/22, following an experience of 7/4/22 by A A. *

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  Answer by directtextilestore.com

  

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  We do send email updates on order status. There have been supply shortages on some items. Perhaps our email communications were landing in your junk folder.

  Answer by A A

  

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  OK. I got it. I return orders that that receive partially and After this. Again, They never message back until I call them. This is really ridiculous. I returned Aug 11 and Again. They never refunded until now. which is Oct 13/2022

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• 3 / 5

  

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  Shipping costs for 2 samples was high and delivery was slow. Also, should be able to by samples in a set. What can you do with one pillow?

  Review of 8/14/22, following an experience of 7/2/22 by A A. *

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• 5 / 5

  

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  This product was great has a thank you gift on our leadership outing! Quick turnaround and I got exactly what I ordered and it matched the description perfectly. I knew exactly what I was getting and got it. Extremely satisfied!

  Review of 8/12/22, following an experience of 7/6/22 by A A. *

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• 3 / 5

  

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  The site was fine.

  Review of 8/12/22, following an experience of 6/28/22 by A A. *

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• 5 / 5

  

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  Good service and good communication.

  Review of 8/12/22, following an experience of 5/11/22 by A A. *

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• 5 / 5

  

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  Prompt service. Easy website.

  Review of 8/12/22, following an experience of 6/3/22 by A A. *

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• 5 / 5

  

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  The shipment was pretty quick and packaged nicely.

  Review of 8/12/22, following an experience of 6/1/22 by A A. *

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• 5 / 5

  

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  Easy to make an order online, good products and good prices, expedite shipping.

  Review of 8/12/22, following an experience of 6/5/22 by A A. *

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• 5 / 5

  

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  I had a great experience working with Direct Textiles Store. The site navigation was easy and the shipment was quick. Thanks

  Review of 8/2/22, following an experience of 7/4/22 by A A. *

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• 5 / 5

  

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  Competitive price.

  Review of 8/2/22, following an experience of 6/29/22 by A A. *

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• 5 / 5

  

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  These towels are great

  Review of 8/2/22, following an experience of 6/21/22 by A A. *

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• 2 / 5

  

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  I'm sorry to leave a 2 star review. While I was excited to find your company after seeing a tag on a blanket at a place I stayed out, my experience was not favorable.

  Review of 8/2/22, following an experience of 3/10/22 by A A. *

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• 5 / 5

  

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  Customer Service helped me get everything I needed! It was smooth

  Review of 8/2/22, following an experience of 7/1/22 by A A. *

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• 4 / 5

  

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  Fast shipping, easy to use website.

  Review of 8/2/22, following an experience of 6/30/22 by A A. *

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• 4 / 5

  

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  These clothing protectors are a great value. I would have liked to order the striped pattern but it was not available with the snap fastener which is much more durable. Otherwise I would have rated this an 5 star. Order arrived quickly. Easy transaction. Thanks!

  Review of 8/2/22, following an experience of 6/29/22 by A A. *

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• 5 / 5

  

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  Thanks for working with me.

  Review of 8/2/22, following an experience of 6/19/22 by A A. *

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• 5 / 5

  

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  Good

  Review of 8/2/22, following an experience of 6/17/22 by A A. *

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• 5 / 5

  

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  Printing a receipt from the web-site after using a credit card for payment would be appreciated.

  Review of 8/2/22, following an experience of 6/29/22 by A A. *

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• 5 / 5

  

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  This is a great company. All my orders were perfect!

  Review of 8/2/22, following an experience of 6/23/22 by A A. *

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• 1 / 5

  

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  We were very very very disappointed with the quality of the towels we ordered. I do not believe they should have even had them available to order. Low quality and of course being charged BEFORE receiving the items made it quite a mess in getting our account reconciled when we had to send the towels back to you!

  Review of 8/2/22, following an experience of 6/8/22 by A A. *

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  Answer by directtextilestore.com

  

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  We are sorry to hear these towels are not right for your environment; however, they work great for certain environments, and we receive a lot of reorders, and it is why we continue to offer them.

• 4 / 5

  

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  Two reasons for this rating: Delay in delivery from order date and color (other than white) not an option.

  Review of 8/2/22, following an experience of 4/5/22 by A A. *

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• 3 / 5

  

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  slow shipping

  Review of 7/29/22, following an experience of 6/11/22 by A A. *

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• 5 / 5

  

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  I love my pillows. I just wish I could have ordered more than thr 2 they allowed.

  Review of 7/29/22, following an experience of 4/28/22 by A A. *

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• 5 / 5

  

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  It's great to get an item that is exactly what you paid for. Direct Textile Store's web site gives you an accurate description of what you're interested in. Then when you receive it, what your ordered is exactly as advertised!

  Review of 7/29/22, following an experience of 5/19/22 by A A. *

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• 5 / 5

  

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  The site was easy to navigate, and I found what I wanted. They shipped out very quickly, even though I'm just one person who ordered a single item, when I assume they typically handle very large orders of hundreds of items.

  Review of 7/29/22, following an experience of 6/21/22 by A A. *

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• 5 / 5

  

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  Fair price, good product and quick shipping.

  Review of 7/29/22, following an experience of 4/25/22 by A A. *

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• 5 / 5

  

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  Good product, very good price. There was an issue with shipping on the carrier's side and Direct Textile Store's customer service was helpful getting it sorted out and getting me my sample. We just ordered our full order from them for our new business and will be very likely to order more in the future.

  Review of 7/27/22, following an experience of 6/22/22 by A A. *

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• 5 / 5

  

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  Great prices and fast shipping!

  Review of 7/27/22, following an experience of 6/18/22 by A A. *

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• 5 / 5

  

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  Beautiful towel! Thick and fluffy, good price

  Review of 7/27/22, following an experience of 5/23/22 by A A. *

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• 5 / 5

  

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  Order was received much earlier then what I was told

  Review of 7/27/22, following an experience of 4/9/22 by A A. *

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• 1 / 5

  

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  Difficult to get customer service on the line. All items ordered were back ordered and substituted. A variety of charges and refunds ensued. Delivery was incredibly late and we had to buy other linens in the interim while we waited. Orders weren't delivered to the proper locations. Just a lot of issues. Not one thing was smooth.

  Review of 7/27/22, following an experience of 6/8/22 by A A. *

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  Answer by directtextilestore.com

  

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  Thank you for bringing this to our attention. We apologize that you had a difficult time reaching our customer service and that you did not have a good experience. This is not our mode of operation, and we will take your feedback to improve.

• 5 / 5

  

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  Products very nice and customer service excellent, even though it was a small order. I can only imagine how they treat their large customers!

  Review of 7/27/22, following an experience of 5/24/22 by A A. *

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• 3 / 5

  

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  it's good for emergency

  Review of 7/26/22, following an experience of 6/9/22 by A A. *

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• 3 / 5

  

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  Lack of communication

  Review of 7/26/22, following an experience of 5/14/22 by A A. *

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• 4 / 5

  

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  I didn't receive all the towels

  Review of 7/26/22, following an experience of 6/13/22 by A A. *

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• 5 / 5

  

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  The pillows are exceptional and will not disappoint. They are soft, they don't wad up on sides or the middle and they don't loose shape. My only complaint is shipping is too high

  Review of 7/26/22, following an experience of 6/13/22 by A A. *

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• 1 / 5

  

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  Deliveries took longer than expected. In addition, one order was sent to the wrong location. I had two orders for two office locations. I had to bring the wrong shipment to the correct location. Unacceptable.

  Review of 7/26/22, following an experience of 6/8/22 by A A. *

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  Answer by directtextilestore.com

  

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  We are sorry your delivery took longer than expected and was sent to the wrong address.

• 2 / 5

  

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  Everything was great except the fact that the Scrubs purchased are supposed to be Ceil Blue. Every single person I work with, who inquire about my new scrubs, remark how they like the Purple Color... On top of that the tops & bottoms are different shades of purple, not matching. Almost bought cases, very glad I didn't...yikes

  Review of 7/22/22, following an experience of 6/12/22 by A A. *

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• 5 / 5

  

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  great product

  Review of 7/22/22, following an experience of 5/17/22 by A A. *

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• 5 / 5

  

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  I was surprised I got them so fast. The products are very good. Thanks.

  Review of 7/22/22, following an experience of 6/15/22 by A A. *

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• 1 / 5

  

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  never received product.

  Review of 7/21/22, following an experience of 5/10/22 by A A. *

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  Answer by directtextilestore.com

  

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  Thank you notifying us. The product you ordered may be on back order. Please check your junk folder as you should have received an email from us with information regarding order status and substitute products that are available to ship. You can also contact us by email, info@directtextilestore.com, live chat, or phone 800-615-5822.

• 1 / 5

  

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  I am a nurse who works for an OB/GYN and he likes to give all of his new parents a blanket to commemorate the delivery. TWICE I ordered plain white receiving blankets and TWICE, after waiting go hear about my orders, I was instructed to track my order. BOTH times when I used the tracking number given, it said my order had been delivered BEFORE they were even ordered. Even after I contacted Rigel about the problem they referred me back to check the shipping number. Fortunately the staff who spoke with my husband were able to issue a refund. But what a disappointment for both the doctor and myself I would not recommend this company to anyone, big or small.

  Review of 7/21/22, following an experience of 4/8/22 by A A. *

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  Answer by directtextilestore.com

  

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  Thank you for alerting us of this issue. It sounds like you are a very thoughtful nurse and we apologize for the inconvenience caused by issues with the delivery and tracking of your order. This is not the norm; however, we understand your frustration. I'm glad we were able to resolve the issue with a refund. Sincerely, Direct Textile Store

• 5 / 5

  

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  I would recommend Direct Textile Store if you are looking for a bulk purchase.

  Review of 7/8/22, following an experience of 6/4/22 by A A. *

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• 5 / 5

  

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  great customer service, fast delivery

  Review of 7/8/22, following an experience of 4/17/22 by A A. *

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• 1 / 5

  

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  The order was placed no mention of a delay. Told the order complete. weeks went by no delivery . then was billed and still no delivery. Got the product (good product) but no communication Need to let people to know what is going on

  Review of 7/8/22, following an experience of 4/27/22 by A A. *

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  Answer by directtextilestore.com

  

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  We are very sorry your product was delayed. We do send email notifications with order status updates and suggested substitutes if products are delayed. Perhaps it landed in your junk folder or it did not go through. Again we are sorry for any inconvenience. Sincerely, Direct Textile Store

• 5 / 5

  

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  Great towels at an excellent price. Would recommend to anyone!

  Review of 7/8/22, following an experience of 6/13/22 by A A. *

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• 5 / 5

  

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  It was easy placing the order and got my shipment in a timely manner.

  Review of 7/8/22, following an experience of 5/30/22 by A A. *

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• 5 / 5

  

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  Easy ordering and fast shipping.

  Review of 7/8/22, following an experience of 6/4/22 by A A. *

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• 5 / 5

  

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  Very good, swift service.

  Review of 7/8/22, following an experience of 6/2/22 by A A. *

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• 5 / 5

  

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  First time ordering and I found their site, the execution of ordering and delivery to be top notch!

  Review of 7/8/22, following an experience of 6/9/22 by A A. *

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• 5 / 5

  

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  Excellent customer service and great quality of shirts. The shipping efficiency is quick will definitely continue shopping with them.

  Review of 7/8/22, following an experience of 6/10/22 by A A. *

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• 5 / 5

  

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  Product is as described and shipped quickly. Thank you!

  Review of 7/8/22, following an experience of 6/7/22 by A A. *

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• 5 / 5

  

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  Good service experience and delivery

  Review of 7/8/22, following an experience of 6/2/22 by A A. *

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• 5 / 5

  

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  Everything from receiving the order and it's delivery was great. I was pleasantly surprised with how quickly they were delivered. Whenever there was an issue, like a missing item, it was quickly and efficiently addressed. Thanks!

  Review of 7/8/22, following an experience of 5/27/22 by A A. *

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• 5 / 5

  

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  Very good stuff.

  Review of 7/8/22, following an experience of 5/30/22 by A A. *

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• 5 / 5

  

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  easy to use, rapid service

  Review of 7/8/22, following an experience of 5/9/22 by A A. *

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• 4 / 5

  

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  Navigation was fine.

  Review of 7/8/22, following an experience of 4/25/22 by A A. *

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• 5 / 5

  

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  Shipped quickly and accurate. I am very happy with the product and the service

  Review of 7/8/22, following an experience of 5/1/22 by A A. *

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• 4 / 5

  

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  Website is easy to navigate and purchase from. Delivery was faster than expected.

  Review of 7/8/22, following an experience of 5/2/22 by A A. *

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• 2 / 5

  

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  It has been nothing but a hassle trying to get our order in full from Direct Textile. I have to reach out multiple times to our sales manager and usually do not get a response until my emails become more "strongly worded." I am constantly told that they will look into and get right back in touch with me and then do not hear from them again until I reach out again, asking for answers. Since placing a rather large order at the end of March with Direct Textile we have had to continue to put out more and more money to supplement the items that we still have not received from the company. When the items do ship, trying to get any kind of tracking information and an estimated delivery date is almost impossible and they will mark items as delivered that haven't even been shipped yet. I highly doubt we would ever place another order through Direct Textile in the future.

  Review of 7/8/22, following an experience of 3/30/22 by A A. *

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  Answer by directtextilestore.com

  

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  We apologize that you have had a hard time receiving your order and we understand your frustration. Everyone is tired of hearing about supply chain issues; however, that is what is causing the delays from the manufacturer. You should be receiving email's updating your order status and providing shipping tracking information on order deliveries. Perhaps they are landing in your Junk /spam folder. We appreciate your business and hope you will give us another opportunity to serve your needs in the future. Sincerely, Direct Textile Store

  Answer by A A

  

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  Good morning and thank you for your reply. It is not the supply chain issues that have been the biggest problem, it is the lack of communication/updates or incorrect information being given. For instances, after receiving this response I received an email with a tracking number for my last three items (same tracking number for all three) as well as an email that stated that all items from my order had shipped. Upon receiving the order, one item was missing and according to our sales manager, it hasn't even shipped yet and will be shipping later this week. It's these miscommunications that are the biggest frustration. Again, thank you for your reply. I look forward to receiving the rest of my order so that this whole situation can be behind us.

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• 1 / 5

  

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  We're not delivered by the date it said it would be.

  Review of 7/3/22, following an experience of 4/5/22 by A A. *

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• 4 / 5

  

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  Easy to navigate

  Review of 7/3/22, following an experience of 4/27/22 by A A. *

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• 4 / 5

  

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  Product took a little longer to arrive than I had hoped, but when we did receive them, they were decent quality and worked well for our needs

  Review of 7/3/22, following an experience of 5/20/22 by A A. *

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• 4 / 5

  

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  The delivery was quite delayed.

  Review of 7/3/22, following an experience of 5/13/22 by A A. *

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• 2 / 5

  

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  Delivery took forever,

  Review of 7/1/22, following an experience of 3/25/22 by A A. *

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  Answer by directtextilestore.com

  

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  Thank you for your business. We are sorry it took so long to deliver your order. Unfortunately, some items have been severely impacted by supply chain issues.

• 5 / 5

  

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  Great product for a reasonable price. Was kept informed about my order constantly. Great customer service.

  Review of 7/1/22, following an experience of 4/2/22 by A A. *

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• 5 / 5

  

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  Fast

  Review of 7/1/22, following an experience of 4/27/22 by A A. *

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• 4 / 5

  

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  this was a seamless process, was able to locate needed items and place the order without a problem

  Review of 6/26/22, following an experience of 4/18/22 by A A. *

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• 4 / 5

  

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  Navigation was good, customer service good, delivery itself was ok but there was a significant delay that we understand.

  Review of 6/26/22, following an experience of 3/29/22 by A A. *

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• 5 / 5

  

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  Very satisficed

  Review of 6/26/22, following an experience of 5/11/22 by A A. *

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• 3 / 5

  

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  It took 3 to 5 days to process my order. My order is scheduled to be delivered on Tuesday, June 14, 2022. It is not the industry standard for an order to take 3 to 5 days.

  Review of 6/26/22, following an experience of 4/20/22 by A A. *

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• 5 / 5

  

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  Love this pillow, it took awhile to get it but its worth it

  Review of 6/26/22, following an experience of 4/21/22 by A A. *

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• 5 / 5

  

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  Easy access

  Review of 6/26/22, following an experience of 5/21/22 by A A. *

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• 5 / 5

  

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  Great towels, as advertised. I do wish they would offer the same herringbone towels in the same size, but a much heavier weight. Please expand this option. Thank you.

  Review of 6/26/22, following an experience of 5/18/22 by A A. *

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• 5 / 5

  

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  Second time using Direct Textiles and the experience has been great.

  Review of 6/26/22, following an experience of 5/17/22 by A A. *

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• 5 / 5

  

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  EASY TO ORDER

  Review of 6/24/22, following an experience of 4/19/22 by A A. *

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• 3 / 5

  

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  Nice site, easy to navigate.

  Review of 6/24/22, following an experience of 5/10/22 by A A. *

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• 2 / 5

  

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  still have notreceived order

  Review of 6/23/22, following an experience of 5/16/22 by A A. *

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  Answer by directtextilestore.com

  

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  Thank you for your business. Please check to see if our email's are landing in your junk folder for product updates and suggestions on substitutions that may be available. You can also email info@directtextilestore.com or call us 800-615-5822.

• 4 / 5

  

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  My housekeepers love these cloths to clean with and they last.

  Review of 6/23/22, following an experience of 5/12/22 by A A. *

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• 5 / 5

  

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  Very responsive and informative on order deliveries and times.

  Review of 6/23/22, following an experience of 2/4/22 by A A. *

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• 5 / 5

  

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  Great product! Quick shipping..which is a huge deal right now with supply chain issues. Will be ordering again and often.

  Review of 6/21/22, following an experience of 5/12/22 by A A. *

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• 5 / 5

  

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  Product that I received was great quality.

  Review of 6/21/22, following an experience of 5/15/22 by A A. *

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• 2 / 5

  

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  We ordered blankets in April and they came within 2 weeks so there was no real red flag that future orders would be different. On May 2nd I ordered $1600 worth of sheets for the opening of our guesthouse at the end of May. On May 3rd I received one notification that the items were delayed and would arrive at the end of May. I still haven't seen them and we are well into June. I had to order sheets from Bed Bath and Beyond to hold us over. The only compensation made to us was $82.49. Nightmare!

  Review of 6/21/22, following an experience of 4/12/22 by A A. *

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  Answer by directtextilestore.com

  

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  We appreciate your business, and we are sorry for the delay on your order. The manufacturer has experienced unexpected supply chain issues that have unexpectedly delayed shipment. We understand this is very frustrating.

  Answer by A A

  

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  I still don't know when to expect my order. There has been no communication.

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• 5 / 5

  

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  great quality

  Review of 6/17/22, following an experience of 4/11/22 by A A. *

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• 5 / 5

  

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  All was great! Fast and easy ordering. Item came in a timely manner.

  Review of 6/17/22, following an experience of 4/13/22 by A A. *

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• 2 / 5

  

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  I wanted two matching twin bedspreads but I couldn't order just two. It was either order twelve or order one each in two different colors. I tried phoning your store but received no help.

  Review of 6/17/22, following an experience of 5/5/22 by A A. *

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• 5 / 5

  

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  easy to find what I needed and easy to order. Pleased.

  Review of 6/15/22, following an experience of 5/10/22 by A A. *

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• 5 / 5

  

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  My order was processed and shipped quickly. I'm very pleased with the quality and the price. They aren't high end linens, but they are certainly very nice for what I need them for.

  Review of 6/15/22, following an experience of 4/8/22 by A A. *

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• 1 / 5

  

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  Order has been placed a month ago today - nothing arrived. It's preposterous they are sending our requests for review when they can't send the merchandise. Stay away from this company!

  Review of 6/15/22, following an experience of 5/1/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by directtextilestore.com

  

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  We are very sorry you received a review request before your order has shipped and that your order has not shipped. Unfortunately, there have been new supply chain issues recently. You should have received an email advising you of the delay and if there is a substitute product that is available to ship. Please check your junk folder. You can also call, email, or use our Live chat for additional information on your order. Sincerely, Direct Textile Store

  Answer by A A

  

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  I have not received any information on the substitute product.

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• 5 / 5

  

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  Very efficient and fast

  Review of 6/10/22, following an experience of 4/2/22 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  using the web site is very easy. I found what I was looking for without any side trips! Delivery is fast if you put in the right address, just a week late if you realize you put the wrong house #. I called the company and told them what I had done. They got it corrected. On my second order I made doubly sure I put the right address in. What surprised us was the address on the box and on the receipt in the box were different. 826 instead of 715. Thankfully one of the postal workers is a friend of my nephew and the order was for his mother. So he knew where to take it. Thank goodness

  Review of 6/10/22, following an experience of 5/5/22 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Extremely happy with the quality, speed a d pricing

  Review of 6/10/22, following an experience of 5/8/22 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  Had the wrong order sent to me: correct shipping label on the box with someone else's order inside. It took a few days for the order to finally be re-processed and shipped back out along with a shipping label for the wrong order I received. I wasn't sent a new box to send the other order to which, in my opinion, would have looked better for Direct Textile Store instead of the box I had opened.

  Review of 6/10/22, following an experience of 5/2/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by directtextilestore.com

  

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  Hello Michael, We are very sorry you were sent the wrong order. We appreciate your feedback and we will coordinate with the manufacturer to improve. Sincerely, Direct Textile Store

• 4 / 5

  

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  Order went great, took a few weeks to arrive and shipping was a little high but worth the bulk order!

  Review of 6/10/22, following an experience of 3/31/22 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good service, timely delivery

  Review of 6/10/22, following an experience of 4/20/22 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  a grate store ship fast thank you

  Review of 6/6/22, following an experience of 5/3/22 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  very pleased with your product

  Review of 6/6/22, following an experience of 4/27/22 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Did not come all together. Cheap quality horrible sizing. I had to donate all if mines. Waste of money and time

  Review of 6/6/22, following an experience of 3/26/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by directtextilestore.com

  

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  We are sorry your order did not arrive all together and the sizing did not work for you. The feedback from customers is they love these scrubs and have indicated the sizing has been true to the chart on the product page. Sincerely, Direct Textile Store

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