Customer reviews for cheapstairparts.com

4.8 / 5

Calculated from 148 reviews obtained over the last 12 months

2080 reviews since 04/01/2023

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Information cheapstairparts.com

  • Company

    Cheap Stair Parts

  • Description

    High quality stair parts for new staircase construction and home stair remodel. Buy online Industry standard iron balusters, newel posts, handrail & more. Lowest prices for many staircase remodel products with competitor price matching and contractor discounts.

  • Website

    https://cheapstairparts.com/

Contact Cheap Stair Parts

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Customer reviews

  • 5 / 5
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    Good service, good price & quick delivery

    Review of , following an experience of by FRANKIE M. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    The delivery was delivered by about a week but the delivery driver had the best voice and serenaded me with song so all was good. Handstained the railing with red oak stain. Gorgeous!

    Review of , following an experience of by LARISSA K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Thank you for getting my Bannister balusters in timely manner. It looks really beautiful.

    Review of , following an experience of by LILLIANA O. *

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  • 5 / 5
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    Easy ordering.Promptly shipped exactly what I orderedGood price.I would highly recommend Cheap Stair Parts

    Review of , following an experience of by JANESSA U. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    Delivery is a bit pricey and slow, parts are not that cheap but… they are good quality and they have everything you need! So it’s overall a good place to shop for stair parts.

    Review of , following an experience of by MARLENE H. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    Prompt delivery, wood size accurate, some hand sanding needed.

    Review of , following an experience of by ALFREDA T. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Good quality red oak and really fast shipping.

    Review of , following an experience of by HORACIO O. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Great products, and fast shipping!

    Review of , following an experience of by ORAL B. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Horizontal rods were good quality and price, securely packaged with fast delivery.

    Review of , following an experience of by SANTIAGO O. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Completely satisfied with wood quality, packaging. Only problem is FedEx delivery. Didn't make it at first attempt scheduled, had to reschedule & wait for a week

    Review of , following an experience of by KAITLIN J. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    all good materials are little lighter than i was expecting worked ok thanks

    Review of , following an experience of by KIEL E. *

    *Pseudonymized data at the request of the author

  • 3 / 5
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    Received item as ordered faster than stated on online order. Unfortunately I ordered the wrong part so I emailed sales as specified on website asking for directions to return and a few other questions. I did not receive a reply so will try again 10 days later.

    Review of , following an experience of by YASMEEN L. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Quality products that were easy to install

    Review of , following an experience of by GARRICK M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Order processed, shipped and received in a timely fashion. 1 of 3 packages was received before the other 2. A text was sent and a response was promptly received. All received in good condition.

    Review of , following an experience of by KENYON K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Great service and cheaper shipping rates then all other stair companies.

    Review of , following an experience of by KENDRICK M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    I purchased the handrail online and you mailed it. Good work👍

    Review of , following an experience of by PAXTON L. *

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  • 5 / 5
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    Everything arrived and is good. Thank you

    Review of , following an experience of by MAXIMILLIAN T. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    I was a little concerned at first because sometimes you just don’t know the quality of the material or how reputable a wholesale type company is. But I was very impressed by 1. The speed and accuracy of my order which was a staircase worth materials and 2. The quality and look of the rubbed oil bronze finish on the balusters. It was all way better than anything I could get locally. Read the reviews and went for it... I give them 5 stars all the way.

    Review of , following an experience of by JACKELINE P. *

    *Pseudonymized data at the request of the author

  • 2 / 5
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    I ordered parts that were listed as in stock and was disappointed when I was told they would be on back order for many weeks. I was offered other products in place of what I actually ordered and when I told the company I would wait for them they shipped all the items within just a few days . The delivery was severely damaged by the shipper and was a headache to say the least . Not only the damage but also missing hardware . Still waiting for replacement of damaged and missing items . Quality of products was good .

    Review of , following an experience of by URSULA G. *

    *Pseudonymized data at the request of the author

    Answer by cheapstairparts.com
    Flag

    Hello Tami, yes we originally were showing a backorder on the wood newel and the current shipping container issues are still wonky to say the least but that container came in much earlier than expected so we were able to ship the order much faster. Yes the carrier did damage the pallet and lose the hardware packets which is something beyond our control but we did reship everything to you for free. We deserve more than two stars.

  • 5 / 5
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    Very fast delivery and incredible low priced!!!!

    Review of , following an experience of by KIMBERLY K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    I am very satisfied with your service over the phone, they answered all the questions and the shipment was very fast at the time I received all the parts I need and Excellent service and good prices, thank you.

    Review of , following an experience of by CONOR V. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Great product, quick service and delivery. Customer service was very helpful. Bought some clearance.balasters and hardware. Saved some $$$ and got a great product. Will tell family and friends.

    Review of , following an experience of by TYRIQUE W. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    User friendly website, good prices, great product and excellent service.

    Review of , following an experience of by CLARK S. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    Ordering process online, customer service on phone and delivery were all great. I ordered 150 balusters (manufactured by house of iron forging), received all in good condition but the color is not as listed (Satin Clear)! the color is more like silverish grey and nothing like the Satin Clear; I did confirm the color is Satin Clear with the customer service before placing the order. However, overall I am satisfied.

    Review of , following an experience of by DENA C. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Very reasonable price and timely shipping. Great customer service, spoke to Christina few times, she answered all questions and guide us via text message, thank you Cristina.Highly recommended.

    Review of , following an experience of by GENEVIEVE R. *

    *Pseudonymized data at the request of the author

  • 2 / 5
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    Numerous times I call this website and leave voicemails on getting no return calls back

    Review of , following an experience of by ENID R. *

    *Pseudonymized data at the request of the author

    Answer by cheapstairparts.com
    Flag

    Hey Brock,We have records of actually speaking with you yesterday. You were asking us about a custom baluster. We called you back today after receiving this review and you was not sure what company we were or what you originally wanted.We believe this review is in error. You may have meant this for another company.

  • 5 / 5
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    Customer service was great! Parts arrived as expected. Will use again.

    Review of , following an experience of by SHAYNA L. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Great customer service with christina

    Review of , following an experience of by DIANNA F. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    CheapStairs Parts had everything we wanted in stock, and was very easy to work with. Highly recommended!Thanks

    Review of , following an experience of by LAVERNA G. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Products shipped immediately, were received and everything was exactly how described on the webiste.Cheapstairparts was the easiest site to navigate for all my stair part needs. Much easier then our local lumber yard.

    Review of , following an experience of by JENNYFER H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Great service! Quality product fair pricing! Very large order for 2 flights of stairs on 4 prices total had an damage and it was minimal, they set me replacements immediately!!

    Review of , following an experience of by QUINN E. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Before my order I had some questions - all of which were answered promptly and the service was excellent. The products ordered arrived in excellent condition. I’m working on staining the newel posts now and I’m so excited to have the finished product installed and a brand nee staircase.

    Review of , following an experience of by KARINA A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Beautiful pieces, great communication from staff, and fast shipping.

    Review of , following an experience of by ERNESTINA F. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    I am very happy with the quality of the product line and CSP's customer service.I've been ordering from them for several years and have always been impressed with the speed of shipping and their prices. Compared to the big box stores that have products of similar appearance, the products are of a much higher quality, are more heavily constructed and better finished. Their wood products are of consistent quality as well.I would order from them for any future project without hesitation.

    Review of , following an experience of by DARRIN O. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Cheapstair Parts is wonderful to work with. They communicate and follow up immediately. I ordered 3 iron balusters 2 in clear satin and 1 in black as samples but they emailed me asking if I realized I ordered two colors. I don't know many company's that would take the time to verify an order. I give them an A+++++++! I will only buy stair parts from them.

    Review of , following an experience of by ALEXANDRINE K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Great product, great price and outstanding communication and customer service. They called to let me know there was a backorder, and still got my product on time and kept my customer happy. Would definitely use them again.

    Review of , following an experience of by MARTINA P. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Not comment

    Review of , following an experience of by JEDIDIAH G. *

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  • 5 / 5
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    The product was as described, was shipped quickly and worked perfectly.

    Review of , following an experience of by LENORE O. *

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  • 4 / 5
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    On time delivery informative customer service

    Review of , following an experience of by MARGRET J. *

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  • 5 / 5
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    Great Service! And Great prices. Everything arrived quickly and packaged well. Will definitly recommend!

    Review of , following an experience of by RILEY C. *

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  • 5 / 5
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    Great customer serviceVery accommodating with questions

    Review of , following an experience of by NONA M. *

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  • 5 / 5
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    Great product and service. Saved a lot of money purchasing from Cheap Stair Part versus big box stores. Shipping was quick and order packaged perfectly. Highly recommend.

    Review of , following an experience of by MELODY K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Cheap stair parts was more than easy to work with for a company and the person that helped me was fantastic. The product I ordered was exactly what I wanted and what they said it was going to be, the prices were very fair and it arrived quicklyAny more jobs that I have will definitely be using these guys

    Review of , following an experience of by ARNOLD F. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Great customer support and service. I had to make a number of exchanges and returns and was never charged a restocking fee.

    Review of , following an experience of by MAXWELL S. *

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  • 5 / 5
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    Easy to navigate website. Very fair price. Quick shipment with no damage. I would purchase from this company again, and have referred them to another individual.

    Review of , following an experience of by ARVILLA S. *

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  • 5 / 5
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    Wonderful customer service and prompt delivery!

    Review of , following an experience of by YESENIA A. *

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  • 5 / 5
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    Love buying from Cheap Stair Parts, best prices, fast delivery and excellent quality and customer service. Will definitely buy from them again. Absolutely recommend!

    Review of , following an experience of by ELDON C. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    You run a fine operation but I am in the business of getting the most for my money to avoid losing money. I can get the parts that I need at Ebay for a 25% discount. If the parts were for my house I would used your company.

    Review of , following an experience of by LETA B. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Great service! Quick Shipping

    Review of , following an experience of by MALINDA S. *

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  • 5 / 5
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    Order received very quickly and package well. No issues with ordering or delivery. Very satisfied with product and price! All business should be this good!

    Review of , following an experience of by MAGNOLIA K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Best price, quality and fast service, within 3 days my order arrive.

    Review of , following an experience of by JOANIE T. *

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  • 5 / 5
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    I am local, so I wanted to pick up instead of paying for delivery. The website did not give me an option to pick up at the warehouse. However, I called and the staff were very helpful. They entered my order and were able to remove the delivery charge. I picked up the balusters the next morning, and everything was perfect. The solid iron ones are nice and heavy, and complement my staircase nicely. They were easy to install, with the most difficult part being the measurements and making sure everything was evenly spaced and the top and bottom holes were plumb.

    Review of , following an experience of by STACEY J. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Not comment

    Review of , following an experience of by KELLY C. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    We are very very happy with our stair parts. Best price super fast shipping and very good quality.

    Review of , following an experience of by KRYSTINA K. *

    *Pseudonymized data at the request of the author

  • 1 / 5
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    Shipping has been a nightmare to deal with. Still have not received my order. They haven’t answered there phone.After my sub contractor did not sign for the package we set delivery for the proceeding day with instruction to have driver call when on way, where I waited around the job site.No call. No show.Called delivery center twice today. No one is picking up.

    Review of , following an experience of by FLOSSIE C. *

    *Pseudonymized data at the request of the author

    Answer by cheapstairparts.com
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    Customer has only reached out to us once and that was to get another copy of the tracking. We have not yet been contacted again about the issue. We just called and spoke with the carrier who have in their notes the following. "We attempted delivery yesterday and was told the customer was inside the building but never came out to sign for the package and the other contractors on site refused to sign for the shipment." So this issue is on the customer.

  • 5 / 5
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    Products exactly as advertised, fast ship, good selection. Would order from again!

    Review of , following an experience of by ILA C. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    ordered new stair parts from Cheap Stair Parts...great quality products, fast shipping, and competitive prices. We would use them again and recommend them for sure.

    Review of , following an experience of by NICK L. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Always have good luck ordering stair parts..On time parts delivery and communication is accurate..Thank you

    Review of , following an experience of by JEVON K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Good service and product. Arrived quickly. Used customer service and they were excellent. Would use company again,definitely.

    Review of , following an experience of by JUSTYN M. *

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  • 4 / 5
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    Initially sent 1/2” instead of 5/8” baluster but quickly replaced with correct size.Good customer service.

    Review of , following an experience of by ELVIS W. *

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  • 5 / 5
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    Great stair parts, exactly what I needed and shipped fast!

    Review of , following an experience of by SOLON H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Not comment

    Review of , following an experience of by SHEILA R. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Not comment

    Review of , following an experience of by MACK B. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Arrived quickly and was packaged well. Product was as advertised.

    Review of , following an experience of by ALBERT R. *

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  • 5 / 5
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    Great product and everything I expected with great customer service.

    Review of , following an experience of by HELEN D. *

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  • 5 / 5
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    Product was delivered quickly and in good condition

    Review of , following an experience of by THERON D. *

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  • 5 / 5
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    Box Newel post arrived quickly and was expertly made. Looks beautiful and will add drama to our staircase.

    Review of , following an experience of by LEA S. *

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  • 5 / 5
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    Purchased solid knuckle balusters - great quality and value

    Review of , following an experience of by GERDA H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    They were easy to work with and fast to get supplies! We will be buying from here more often. We are a Full Service Remodeling business.

    Review of , following an experience of by LEMPI H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    We are VERY happy with the products and service we received from Cheap Stair Parts.com. The order was shipped the same day, product was complete and packed very well. This allowed me to finish the installation before our upcoming July 4th party. Installation was very easy using the shoes at the bottom only. We love the addition of the scrolls, they really added that finishing touch. This is our second time purchasing materials from Cheap Stair Parts and will recommend them to our friends.

    Review of , following an experience of by SISTER G. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Quick shipment and all were clear quality, products.

    Review of , following an experience of by RUBYE S. *

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  • 5 / 5
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    Quality Parts, Fast Shipping!!

    Review of , following an experience of by ENID S. *

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  • 5 / 5
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    I ordered the parts , received them correctly and on time at a good price

    Review of , following an experience of by CORDIA C. *

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  • 5 / 5
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    Good quality and best price of products; fast shipping; effective commutating via email. One of the best online shopping experience.

    Review of , following an experience of by KATELIN W. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    I was very happy with quality and speed it was sent from Texas.

    Review of , following an experience of by MARQUES L. *

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  • 5 / 5
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    Absolutely amazing company to deal with. Material is excellent but what’s even better is their customer service from before you place your order to well after you have received your materials. I wish more companies would do business like that. 5 stars all the way!!!

    Review of , following an experience of by TAYLOR M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Very pleased with Cheap Stair Parts. Don't let the name fool you. The wood balusters that I ordered were of top quality. They were made at a mill, and then shipped to me. They arrived quickly. There was a small issue with my order, however the team worked diligently to resolve the issue. I will definitely call Cheap Stair Parts first for my next stair job!

    Review of , following an experience of by BILLIE H. *

    *Pseudonymized data at the request of the author

    Answer by cheapstairparts.com
    Flag

    Hey Aaron,I apologize for this. A handful of our parts are made per order at an Amish woodmill. Your parts came from this mill and they most likely made a mistake.We are not the type of company to leave anyone hanging. We fix mistakes.If you would have reached out to us first via phone or email we could have helped solve this problem, but you didn't. We have steps we can take to get you what you ordered.We will reach out to you directly and work with you to resolve this.

  • 5 / 5
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    Everything we ordered was good quality, great price and Sent in a timely manner.

    Review of , following an experience of by AUDREANNE J. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    The team at Cheapstairparts is beyond excellent, Sheryl,Christina, all of them.

    Review of , following an experience of by FAE W. *

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  • 5 / 5
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    Great product, decent pricing, very fast delivery, I'm impressed.

    Review of , following an experience of by ALAINA M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Product arrived earlier than promised. The wood quality is excellent though the longer 12' piece we ordered was a bit crooked, but straightened out when we attached to the brackets. Their packaging kept the product safe from scratching.

    Review of , following an experience of by JADYN R. *

    *Pseudonymized data at the request of the author

  • 1 / 5
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    I have yet to receive my order over 20 days later. Shipping company being used by your company sucks!

    Review of , following an experience of by GUSTAVE Q. *

    *Pseudonymized data at the request of the author

    Answer by cheapstairparts.com
    Flag

    Good morning Tony. We were unaware of any delay and we did not receive any phone call or email from you before this review so we were unable to actually service this issue. In the future please reach out to us and we can fix what is going on.We spoke to the carrier this morning who assured us the delay is no longer an issue and they have a delivery appointment now set.

  • 1 / 5
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    Have only received half my order Have not heard anything yet. It's been weeks so I called to see if I could return turn what I did get in order something else and there going to charge me a restock fee

    Review of , following an experience of by SHAYLEE J. *

    *Pseudonymized data at the request of the author

    Answer by cheapstairparts.com
    Flag

    Hey Tony, Sorry for the miscommunication. The rep was looking at the notes that you agreed to receive a partial order while we waited for a container to arrive with your backorder. When you asked if you could swap for something else she wasn't aware that the backordered container was going to be late and was just sticking to policy. We did send an email with updated information and called you twice this same day that we will send you a prepaid return label and no restocking fee if you want to exchange but have not received a response.

  • 5 / 5
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    Ordering was easy, delivery was when predicted and on time. Product was well packed for shipping, complete and what I ordered. Thanks.

    Review of , following an experience of by MARGARETTE W. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Excellent communication and service. I have ordered multiple times and every time the communications and service has exceeded my expectations. They promptly send my order, let me know by email and text when there was a part on back-order, responded to my questions immediately, and followed through perfectly. The products were also excellent. Well-run company.

    Review of , following an experience of by ALVERA H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    The balusters I ordered were well packaged so no blemishes. Quality and price are good, shipping was fast. I will not hesitate to purchase from them again.

    Review of , following an experience of by CRISTIAN G. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Spindles showed up quickly, and no issues. They look exactly like ones ordered last year so we are able to use up leftovers from a previous project. They have a nice handcrafted hammered finish rather than looking machined like many others that we have seen.

    Review of , following an experience of by CAROLYNE M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Quick to respond, swift delivery, plethora of products, great quality, excellent value, extremely happy

    Review of , following an experience of by WILLOW J. *

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  • 5 / 5
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    The lady I spoke with had excellent phone manners.She answered all of my questions.

    Review of , following an experience of by DARON C. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    The only issue I had was paying $150 for a delivery that arrived late. It was supposed to be delivered within 3-6 business days. Two weeks and a phone call later, the parts were finally delivered but it was outside of the scheduled delivery hours, luckily I was home to sign for it. The staff at Cheap Stair Parts were very friendly and helpful when I called them trying to track the order. I would definitely order from them again.

    Review of , following an experience of by ALEXANDRIA F. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Our ordered was shipped in a very timely manner, honestly I was surprised how quickly they shipped everything. The issue with our order was that of the freight company who lost part of the order. The customer service experience we received from Cheap Stair Parts was above and beyond what I was expecting. They worked with the freight company to track down the missing items and what items that could not be found were quickly reshipped. It did take a bit longer to get the entire order before we could proceed with our project; however, I did not mind because of the service that I received. The team at Cheap Stair Parts were responsive, courteous, and very professional.

    Review of , following an experience of by DOMINGO H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    In stock, great products

    Review of , following an experience of by JEREMIE R. *

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  • 5 / 5
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    Sheryl was very helpful to my orders. She explained my question very well and provide exceptional customer service. I definitely go back to buy more stair components from your company.

    Review of , following an experience of by HEIDI H. *

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  • 3 / 5
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    Parts where great and resonably priced however shipping was too expensive. Thansk Bob

    Review of , following an experience of by MOHAMMAD B. *

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    Answer by cheapstairparts.com
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    Our website connects directly to the carriers and pulls prices based on the size & weight of the product + your zip code. These parts are long and you are in New Jersey which is quite a bit of ways from Texas. Even taking this into consideration we are still the most affordable shop online.

  • 5 / 5
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    I ordered a 3-1/2-inch Newel post in red oak and it was delivered on time, in excellent shape and is now stained and poly'd and standing guard at the foot of my staircase!

    Review of , following an experience of by EFRAIN Y. *

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  • 4 / 5
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    Products are well manufactured, packaging is top notch. Pricing is very reasonable for hollow balusters. Only downside is two of the balusters were mushroomed enough that I could not get the collar over it. Good thing I ordered a couple of extras.

    Review of , following an experience of by DASHAWN T. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Not comment

    Review of , following an experience of by CHAUNCEY H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Great service! Even though I did not choose the baluster that I purchased as an example, I found a different one that I loved and placed the order. I am supposed to get it this week.

    Review of , following an experience of by AUDRA G. *

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  • 5 / 5
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    Needed a couple 'spare' parts after mis-measuring a couple of balusters. There was plenty of stock, items shipped right away, and got everything I needed in just a few short days. Also, their customer service for assistance with installation issues is top notch.

    Review of , following an experience of by RAFAELA W. *

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  • 5 / 5
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    Christina was a great representative. She helped me greatly.

    Review of , following an experience of by HEAVEN W. *

    *Pseudonymized data at the request of the author

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