Customer reviews
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Great quality and prices! would definitely buy from here again!!!!
Review of , following an experience of by AMBER D.
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Great prices, quick shipping. Highly recommended.
Review of , following an experience of by GLENDA J. *
*Pseudonymized data at the request of the author
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Item not compatible with railing. Charging 50% to return unopened and unused item. Do not recommended as you are stuck with item.
Review of , following an experience of by JOHN B.
Answer by cheapstairparts.comFlagGood morning. We remember this conversation. You ordered an incorrect part, we did nothing wrong. You were informed and agreed to our return policy before you ordered and also again on the phone call about this return. Also why do you lie? The restocking fee is only 25%. It shows it right on the paperwork we sent you. We will be reporting this fraudulent review.
Answer by John BFlagNo, I did not agree on phone. I told her that the total return amount is half of what I paid. that is 50%. 19 of 38 is not 25%. It is not a lie. You just do not like that it is the truth. The truth is paying 39 dollars and getting 19 back from something that is not used is ridiculous. The amount is 50% less than you paid, so that is true.
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The Right Parts Fast! Friendly Helpful Folks on the Phone as Well❤️ Highly Recommend
Review of , following an experience of by PAUL E.
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Price seems ok.Why does everyone need a rating?
Review of , following an experience of by BILLY K.
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Great prices, top quality products, and fast shipping.
Review of , following an experience of by ERIK S.
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An absolute pleasure to deal with cheap stair parts. Good product, great prices, incredible website makes it easy to order.
Review of , following an experience of by JOHN B.
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Fantastic selection! Best prices on the internet! Website user friendly! Prompt shipping!
Review of , following an experience of by PAUL M.
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The parts worked.
Review of , following an experience of by FREDERICK B.
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We appreciate great communication and very fast response/shipping for any materials
Review of , following an experience of by FEDERICA K.
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Timely fulfillment of order at a good value !!!
Review of , following an experience of by DENNIS_KATHY M.
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Package received sooner than expected and exactly what was ordered. I would recommend them to everyone.
Review of , following an experience of by SUSIE S. *
*Pseudonymized data at the request of the author
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Fast shipping and quality products. Really good experience. Thank you
Review of , following an experience of by LUCILE M. *
*Pseudonymized data at the request of the author
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Excellent
Review of , following an experience of by MARK K.
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Customer Service, Customer Service....I visited the site during a 20% off everything sale. I followed the directions on how to obtain the code, but for whatever reason it would not work. I contacted the company and they responded very quickly with a code to use which was much appreciated. I haven't yet received my order, but it processed extremity fast (hours). I can only hope the product is as good as their customer service!
Review of , following an experience of by ERIC M.
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Thank you The best material
Review of , following an experience of by HUGO C.
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Shipping is fast. Good product for a very competitive price.
Review of , following an experience of by JOE R.
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The website was easy to navigate. I found what I needed, and free shipping on time makes it even easier.
Review of , following an experience of by KAREN H.
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Shipped in 3 days. Price was considerably less than Home Depot,
Review of , following an experience of by GINGER M.
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I appreciate the free shipping and good customer service.
Review of , following an experience of by EMMANUEL B.
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Excellent service, easy to work with and would highly recommend to use
Review of , following an experience of by GREG A.
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Good quality products at competitive pricing. I use them regularly~
Review of , following an experience of by BENNY C.
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ONLY TOOK 2 DAYS TO GET MY MOULDINGS
Review of , following an experience of by KERNON M.
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Free shipping and good customer service with Sheryl
Review of , following an experience of by EMMANUEL B.
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Cheapstairparts.com is my go-to place for millwork and hardware needed to complete the railing for my stairs. Their prices are, indeed, lower than anyone else I could find (definitely for custom millwork houses which end up being a middle man and hike up prices, but also when comparing with the big box stores). Once shipping/handling costs are filtered in, it is still on par or better. Everything is done automatically, but when customer service is needed it is there! Once I ordered and they contacted me to make sure I had everything correct (wood species the same for all that I was ordering).
Review of , following an experience of by B C.
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Amazing ! Great quality parts and lightning fast shipping. Very happy with my purchase.
Review of , following an experience of by LANDO C.
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Great price, good selection, quick delivery
Review of , following an experience of by MYLES C. *
*Pseudonymized data at the request of the author
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We took a picture and the site found our missing part. Part fit perfect and it arrived very quickly with standard delivery. Very happy with this company.
Review of , following an experience of by RICHARD P.
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Great quality products, exact specs and measurements, and fast shipping.
Review of , following an experience of by JEFFREY B.
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Great service.
Review of , following an experience of by SUSAN M.
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Ordering was easy and delivered sooner than an expected.
Review of , following an experience of by REGINALD H. *
*Pseudonymized data at the request of the author
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Awesome, very reasonable price and quick delivery
Review of , following an experience of by KIRON K.
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I was very impressed with the way my items were packaged for delivery. Great care was taken to ensure my order was protected. The items themselves are exactly what I was looking for and look of high quality. At a fraction of the cost I was quoted from big box stores and private contractors
Review of , following an experience of by GWENN S.
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I’m not gonna lie, I was worried this wasn’t going to be legit, but I can’t recommend this site enough. We ordered 3 newel caps Wednesday afternoon and they got here Friday. They were less than $35 for all 3 which was half the price of ONE at big box stores.
Review of , following an experience of by EMILY S.
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Efficient and affordable. No complaint!
Review of , following an experience of by ELODIE R.
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Customer service is excellent. Product is very good
Review of , following an experience of by GARY N.
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Fast quality fair price exactly what I was looking for
Review of , following an experience of by GARY N.
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everything was great, thanks!
Review of , following an experience of by ENRIQUE M.
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We found them the cheapest around and the part came fairly quickly. I would recommend highly.
Review of , following an experience of by CYNTHIA I.
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Parts were top quality and shipping was fast.
Review of , following an experience of by ROBERT B.
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They had the parts i needed, were very thorough in their process, keep me informed of every step of the way. And of course, could never have beaten their price. Great company, I hope they stay around a long time. Thanks to all who handled my order !!.
Review of , following an experience of by JAMES P.
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I nearly made myself crazy comparison shopping online. Finally concluded cheapstairparts.com had the best deal overall. I ordered on a Tuesday and received the shipment on Thursday. One box was short one baluster. I called, and the helpful customer service agent said she'd get the missing part on its way. I received it three days later. Very satisfied with price, products and service.
Review of , following an experience of by QUINCY B. *
*Pseudonymized data at the request of the author
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Cheapstairparts.com was a great find. The line up and service is fantastic. I had ordered parts for a project in the fall, but needed some additional items. I ordered them online and everything was shipped the following day via FedEx. I highly recommend cheapstairparts.com whole heartedly and tell everyone to check them out for future projects.
Review of , following an experience of by DOYLE H.
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The install guide for newel posts doesn't link or really reference the mounting fastener, so we were under the impression that the newel post purchased would include mounting fasteners. Please point out that you need to purchase the mounting kits separately!
Review of , following an experience of by TAYLOR V.
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Quick service, very satisfied.
Review of , following an experience of by VALERIE H.
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If you need stair parts, like I did, and are an average DIYer- this is the place to purchase. Prices are good and their delivery is fast!
Review of , following an experience of by CHRISTOPHER H.
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Awesome
Review of , following an experience of by DAIJA S. *
*Pseudonymized data at the request of the author
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Great Product and Good price and fast shipping A++
Review of , following an experience of by RON H.
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Great service. Quick and timely. Good prices.
Review of , following an experience of by KIM W.
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Very quick response time, helpful intelligent folks.
Review of , following an experience of by WALTER B.
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QUICK SERVICE, ORDERED ON TUESDAY AND RECIEVED THURSDAY!
Review of , following an experience of by LEO C.
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Got just what I wanted and in a timely fashion. Thanks
Review of , following an experience of by JOYCE D.
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The service was excellent
Review of , following an experience of by JAMES E.
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Top quality products, lowest prices, and great customer service - what more can I say. Truly the best company for any stair parts you need. Strongly recommend them to everyone!
Review of , following an experience of by DAVID G.
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Quick delivery and great product!
Review of , following an experience of by CHRISTINE O.
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Great selection and great pricing. We now have an incredibly beautiful railing. Everything arrived in good condition, and all was packaged really well. Would definitely recommend "CheapStairParts.com".
Review of , following an experience of by LORI Y.
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Arrived promptly and packaged well. The cost seemed crazy cheap.
Review of , following an experience of by GABRIELLA H. *
*Pseudonymized data at the request of the author
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Great product, quick delivery and service. Plus you can't beat their prices!
Review of , following an experience of by DAVID G.
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Very helpful customer service and faster delivery than Amazon!
Review of , following an experience of by FRED F.
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I received my red oak treads today and they were exactly what I wanted. They will be beautiful when installed. The cheap stair parts site was easy to find what I was looking for and at a much better price than anywhere else. We are remodeling an older house and when I get ready to do the other set of stairs I will definitely be coming back to cheap stair parts to order what I need.
Review of , following an experience of by KATHY W.
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Good prices and service. Excellent customer service.
Review of , following an experience of by KARLA R.
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Fast and accurate processing of the order. Shipping was fast as well!
Review of , following an experience of by REBECCA C.
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Great company to get railing parts from. Quick turnaround, nice packaging and quality products.
Review of , following an experience of by ED C.
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I purchased 11 stair treads red oak. These are much higher quality than the ones at the big box stores. They came in four days and were less than half price! I will never buy any stair pots from Lowe’s or Home Depot ever again.
Review of , following an experience of by CASE M.
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excellent communication and great products!
Review of , following an experience of by ROBERT J.
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Excellent pricing on good parts.
Review of , following an experience of by DONALD A.
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Great selection at a fair price. Gary, Milwaukee, WI
Review of , following an experience of by GARY T.
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Exactly what I needed/ordered and very reasonable prices. THANKS
Review of , following an experience of by DAVID K.
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Very easy site to use, we are very happy with the products we've purchased and will definitely recommend your site to friends in the future.
Review of , following an experience of by AMMON K.
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This site was very easy to use and select from the products.
Review of , following an experience of by MICHAEL S.
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Good selection - coupon for 10% off - easy ordering.
Review of , following an experience of by MARK K.
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I hd a bad experience with a rude customer service person from another company which made me look for other options. Luckily I found Cheap Stair Parts and am completely happy and satisfied with my experience. Website is easy to navigate, selection is awesome, prices are very affordable and and delivery was quick. There was a coupon available and shipping was cheaper than the other company I tried so I paid quite a bit less going through Cheap Stair Parts. I actually changed up my design mid remodel and went back to the website to order more parts.
Review of , following an experience of by SAM S.
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Great customer service and quality product at outstanding price.
Review of , following an experience of by SHARON H.
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Site was easy to used, need to come up with ways to make changes to order after submitted
Review of , following an experience of by DENNIS G.
Answer by cheapstairparts.comFlagHey Dennis. Looking over all our records we don't see that you tried to email or call one time about editing this order. We don't feel we deserve 3 stars as you never contacted us after the order was placed.
Answer by Dennis GFlagSorry did not have time for this try to change order couldn’t so ended going to homedepot
Answer by cheapstairparts.comFlagHappy to see that we were dinged 2 stars because you were too busy to reach out to us. Makes sense.
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Had good selection of lengths of stair handrails. Met our needs. Prices are very reasonable. We wanted to pick up the handrail so Customer Service helped us place the order for pick up. Excellent experience all around.
Review of , following an experience of by JEFF B.
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Best prices on the exact same products as other sites, In fact I hit a 20% off sale on a sale item and paid about $200.00 less here and to top it off free shipping! Shipped in 3 days. If you're shopping around subscribe, they'll send some sort of coupon or sale and don't bother with them other money hungry websites!
Review of , following an experience of by ROBERTO O.
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Customer service is outstanding! She event sent me photos of the product to make sure it fits my project.
Review of , following an experience of by EMMANUEL B.
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Everything came on time and nicely packaged! Instructions could be better as they are almost non existent but other than that I’ve been happy
Review of , following an experience of by SHELBIE H.
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Quick shipping, as ordered, would do business with them again.
Review of , following an experience of by ROGER M.
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So far very good. I haven’t received my materials yet but when I was placing order for some reason a discount I had didn’t apply and they fixed it immediately the next morning. Says a lot about the companies customer service.
Review of , following an experience of by JEFF S.
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It was an easy website to navigate. They filled the order fast and delivered it promptly. I was missing one small piece and I received it the very next day. I have been very pleased with this company.
Review of , following an experience of by JANIS R.
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Ordered what I needed, the order shipped 2 days after I ordered. In construction business that is great lead time. I will do business with them again.
Review of , following an experience of by PAUL P.
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I love the free shipping and the discount! The parts came quickly.
Review of , following an experience of by KATE H.
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Very prompt. Clearance prices are the best!
Review of , following an experience of by LINDA H.
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They always have what I need in any quantity. Product quality is excellent.
Review of , following an experience of by CHRISTOPHER C.
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Very fast delivery. Product as promised. Second time customer…
Review of , following an experience of by BILL B.
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great service . Shipping is outrageous. no other option on that is suspect. as for that I give 3 stars
Review of , following an experience of by MATTHEW C.
Answer by cheapstairparts.comFlagOur ground shipping is free. You chose an express shipping option which is calculated in real time directly with the carriers based on your location. I don't feel we deserve 3 stars for this.
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Excellent pricing, fast shipping.
Review of , following an experience of by KATHRYN B.
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The customer service is amazingly fast and very friendly. We were set up with the right options in minutes. Very pleased to do business here. Stair railing options are a bit on the limited side, but the balusters are good and the price is competitive.
Review of , following an experience of by CARRIE R.
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Great pricing, speedy shipment, friendly service.
Review of , following an experience of by KEITH T.
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Fast, good quality, knowledgeable staff.
Review of , following an experience of by DENISE H.
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Extremely fast shipping! GREAT PRODUCT!
Review of , following an experience of by JIM F.
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Great product! Easy to use website! Excellent customer support!
Review of , following an experience of by BRIAN V.
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Great price, fast shipping, great prices
Review of , following an experience of by JEREMY C.
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I don't have the parts yet but everything else is good.
Review of , following an experience of by DANNY S.
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A GREAT company to work with! They shipped as promised and the product was protected extremely well.
Review of , following an experience of by JOE R.
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I ordered 71 balusters of three different styles for my home project. They had everything I needed in stock. My experience using their website was fantastic. I could not find better pricing anywhere else. My order shipped within a couple days and I received all pieces perfectly wrapped and protected from any damage. I highly recommend Cheap Stair Parts for your projects.
Review of , following an experience of by DENNIS S.
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Good, no problems to report
Review of , following an experience of by KERRY A.
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Great website easy to navigate… helpful on phone.
Review of , following an experience of by THOM H.
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Pricing with discount was excellent, delivery was very fast and everything arrived as ordered and expected. Highly recommended.
Review of , following an experience of by EUDORA B. *
*Pseudonymized data at the request of the author
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Great deals, super fast delivery, high quality items. I have bought from cheapstairparts.com before and refer them to everyone who's doing their stairs, rails, etc...
Review of , following an experience of by SHERRI W.
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Received the ordered parts in a timely fashion. All parts arrived well packaged and undamaged. Accurate accounting of all pieces on a large complex order. This is my second order from them and never been disappointed.
Review of , following an experience of by DANIEL K.
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Very competitive and quick shipping
Review of , following an experience of by CAROL V.
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Pay no attention to the name of the company ... there is nothing cheap about the customer service I received. Kristina walked me through the options, including an artist design tool, where I was able to create the look-and-feel that my wife and I wanted with new balusters. Kristina took my order over the phone and sent a confirming email before she actually placed the order ... with a 20% discount! Great customer service!
Review of , following an experience of by THOMAS C.
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Cheap Stair Parts (cheapstairparts.com) was a great find!!! The website was very well developed; there was a vast array of designs and finish selections available; and valuable resources on the website supporting their products. as well as tips and instructions. The pricing was super competitive and the discount coupon, available at the time, made it a slam-dunk no-brainer. A finish detail inquiry I had made was answered the next day via email. The ordering process was straightforward, and I was able to pay with my PayPal account in the end. The product arrived in good condition way sooner than expected. After inspection of the order, everything was received and in perfect condition. The manufacturing and finish on the Aalto Marquis Balusters and Round Base Collars in Ash Grey was very nice. I'm looking forward to the final installation. I would recommend Cheap Stair Parts to anyone. Other than the price, there was nothing "Cheap" about the experience or the product received. Thanks for the quality experience!
Review of , following an experience of by DOYLE H.
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Incredibly quick shipment times and hey product!
Review of , following an experience of by STEPHEN M.
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Very easy to order Order arrived ahead of schedule
Review of , following an experience of by CRAIG J.
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The product is wonderful, the sales lady was tremendous. She was informative; professional; a kind, polite way about her. It’s people like her that make a company successful! The order arrived in two (2) days, and I was not disappointed. The price increase was a bit disappointing but the product was great. Sincerely, James H.
Review of , following an experience of by JAMES H.
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Really great service, super affordable prices and the red oak stair treads I got were very high quality. They were delivered really fast. Would definitely use again
Review of , following an experience of by JASON H.
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I love their stair parts, I’m currently doing my staircase now. The quality is amazing, when I am done I will definitely be sharing a photo
Review of , following an experience of by JESSICA M.
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Excellent selection and pricing. Very responsive customer service!
Review of , following an experience of by CHRISTIAN H.
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I always get good quality parts. They Re very helpful Nd my orders get to me quickly and well packed.
Review of , following an experience of by SAMANTHA R.
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Their shipping for in stock items is around 3 days, and they Price Match.
Review of , following an experience of by BRUCE A.
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I received wrong shipping information, destination OH. we are in NY. i hope this is not a fraud and we will receive our order
Review of , following an experience of by DAVID K.
Answer by cheapstairparts.comFlagWe had a mix up in tracking numbers and are in direct contact with the customer. Accurate tracking has been given, the order has been delivered and we are waiting for this review to update.
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Fast and free shipping in my case. Thanks!!! Everything received as ordered and well packaged.
Review of , following an experience of by HEIDI D.
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Great selection. Great quality. Great prices. Easy to order. Fast shipping. Excellent packaging. I will certainly order again from CheapStairParts for my next project.
Review of , following an experience of by STEVE F.
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Fast delivery. Half of the shoes I ordered did NOT have the set screws in them. Very disappointed. Trying to find set screws now.
Review of , following an experience of by MICHAEL B.
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Always a pleasant experience. Great people to buy from.
Review of , following an experience of by AUGUSTA B. *
*Pseudonymized data at the request of the author
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Easy to navigate website and found product I needed quickly. Once order was placed, I discovered I didn't need to expedite shipping due to project schedule. Customer service quickly honored my request and changed shipping to ground, crediting me the difference. I truly appreciated the quick and courteous response.
Review of , following an experience of by ANNA W.
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They were very helpful and shipped my parts immediately after I ordered them. I love the product.
Review of , following an experience of by KATHY M.
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The company is top shelf. Their superior product was ready for pickup or delivery in a couple of hours. I am impressed! Would highly recommend.
Review of , following an experience of by SANDY M.
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The prices are reallygreat and the delivery was quick. Great service!
Review of , following an experience of by SHARON O.
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Not installed yet but great quality product
Review of , following an experience of by KIM A.
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This is my third order with cheapstairparts and I was happy every single time. Their prices were cheaper than others . Their regular delivery for a small order came in within 2-3 days. They communicated with me in a timely manner when one of my items were out of stock and offered a more expensive alternative at the same price as my original selection. I will definitely order from this company in the future.
Review of , following an experience of by CHIOMA I.
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Ordered two days ago and already got it, also very good quality and price. Highly recommend! Thank you!
Review of , following an experience of by DAVID P.
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All our parts arrived in timely fashion. Customer service resolved a few issues. Our stairway railing looks great.
Review of , following an experience of by MARK Z.
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This is a great source for all your interior stair components! They ship fast and true to their name, they are cheap - but not on quality.
Review of , following an experience of by DEBRA H.
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Quick delivery!
Review of , following an experience of by BRIAN T.
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The service and consultation were excellent! Very helpful and knowledgeable
Review of , following an experience of by TONY J.
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You people really know your stuff! The sales lady was very informative and kind. It’s wonderful doing business with you folks… blessings to all!
Review of , following an experience of by JAMES H.
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Very easy process. Order was ready to go on time! I would recommend them to anyone building staircases.
Review of , following an experience of by KENNETH R.
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Good Service
Review of , following an experience of by MICHAEL B.
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