Customer reviews for brightlifedirect.com

Customer reviews

• 5 / 5

  

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  Rep on phone took care of refund and helped me choose correct size and fits great

  Review of 7/2/23, following an experience of 6/10/23 by A A. *

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• 5 / 5

  

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  Always pleased with bright life! Fast shipping and excellent customer service.

  Review of 7/2/23, following an experience of 6/5/23 by A A. *

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• 5 / 5

  

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  Great socks for a person with neuropathy.

  Review of 7/2/23, following an experience of 6/11/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  All contact with this company were very good. They responded quickly, with accurate info and advice. I needed to return a product (because of fit) and it was very smooth and the refund was quick.

  Review of 7/1/23, following an experience of 6/13/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're delighted to hear that you had a positive experience with our company. Providing excellent customer service and prompt assistance is our top priority, and we're glad to know that we were able to address your needs effectively.

• 5 / 5

  

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  All went very well.

  Review of 7/1/23, following an experience of 6/15/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Outstanding customer service. Any problems with orders are promptly taken care of and updated information is given on any back orders . An excellent place to do business with on quality products.

  Review of 7/1/23, following an experience of 6/14/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for your kind feedback! We strive to provide outstanding customer service and ensure that any issues with orders are resolved promptly. We understand the importance of keeping our customers informed about backorders and providing timely updates. We appreciate your trust in our business and are committed to delivering quality products. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

• 5 / 5

  

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  Excellent customer service, and an extensive selection of products at reasonable prices.

  Review of 7/1/23, following an experience of 6/15/23 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  This is the second time I did not receive an item because it was on backorder. When the item was restocked, it still was not sent until after I contacted customer service. This time, I had to contact customer service twice. Im still waiting. You need to review your backorder fulfillment process

  Review of 7/1/23, following an experience of 5/29/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for your feedback regarding the backorder fulfillment process. We apologize for any inconvenience caused and appreciate your patience. Our team is reviewing the process to improve efficiency. Our customer service team will reach out to you soon with an update on your order. Thank you for your support.

• 5 / 5

  

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  Apprehensive to purchase a necessary medical need online ... I decided to opt to do it just this one time. I gingerly ordered - ck'd size numerous times along with style and color. To my amazement, the product that I had ordered ----- arrived quickly, was well packaged, and was PERFECT! What a wonderful service that I will continue to use.

  Review of 7/1/23, following an experience of 6/13/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're glad you chose to order from us and we're delighted to hear that your purchase met your expectations. Thank you for giving us the opportunity to serve you and provide you with the necessary medical product you needed. We value your trust and are committed to ensuring your satisfaction.

• 5 / 5

  

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  Good service. Always willing to help .

  Review of 7/1/23, following an experience of 6/13/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent company responded to a shipping issue with issue immediately. I appreciate all of products that I have ordered. Having to wear support hose has been significantly improved for me Brightlufe! Thank you

  Review of 7/1/23, following an experience of 6/13/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We appreciate your feedback and are glad to hear that we were able to promptly address the shipping issue you experienced. Your satisfaction with our products and service is important to us, and we're grateful for your support.

• 5 / 5

  

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  Fast service and the socks are awesome

  Review of 7/1/23, following an experience of 6/13/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The products offered here are wonderful in treating my lymphoma and Lipodema. The sizes are just large enough but great quality. I hope to not need anything larger! The sizing charts are accurate and easy to read as well. Shout out to Kelly at Cancer rehab for sending me to your site. Your products are such a great relief and unmatched in quality.

  Review of 7/1/23, following an experience of 6/13/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  brightlife has the knowledge, the savvy, the cooperation, the necessary customer service with a pleasant "customer needs first" approach that can fully satisfy any discerning customer and then still go the extra mile.

  Review of 7/1/23, following an experience of 6/13/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for your kind words and appreciation for our exceptional service. We strive to go the extra mile to meet your needs and ensure your satisfaction.

• 5 / 5

  

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  Wonderful. Great relief. Thank you

  Review of 7/1/23, following an experience of 6/14/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service excellent pricing.

  Review of 7/1/23, following an experience of 6/15/23 by A A. *

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• 5 / 5

  

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  3 gauntlets were exchanged without me paying to ship them. They were too small and cut off the circulation of my fingers.

  Review of 7/1/23, following an experience of 6/8/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The site is easily used, the service has been timely, and the product is easily adapted to. I am a satisfied customer.

  Review of 7/1/23, following an experience of 6/8/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Ordering was easy, delivery was prompt, and the product ordered was just what I needed.

  Review of 7/1/23, following an experience of 6/14/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy transaction

  Review of 7/1/23, following an experience of 6/8/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  So comfortable and supportive.

  Review of 7/1/23, following an experience of 6/6/23 by A A. *

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• 4 / 5

  

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  Long enough and good support

  Review of 7/1/23, following an experience of 6/8/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Quick service and the products are great quality.

  Review of 7/1/23, following an experience of 6/8/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The support socks are great quality and fit good.

  Review of 7/1/23, following an experience of 6/15/23 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Excellent product - highly recommend, but shipment was by DHL Donkey (13 days).

  Review of 7/1/23, following an experience of 6/9/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We appreciate you taking the time to share your experience with us. We understand that the delay in the shipment was not ideal, and we apologize for any frustration it may have caused. Your satisfaction is important to us, and we're constantly working to improve our shipping process to ensure faster delivery times.

• 3 / 5

  

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  you shipping is too slow. john

  Review of 7/1/23, following an experience of 6/14/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We apologize for any inconvenience caused by the delay in shipping. Your feedback is important to us, and we appreciate your patience. We strive to provide efficient and timely shipping for all our customers.

• 3 / 5

  

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  Having to look through 4-5 pages of the same stuff, while looking for those keywords, standard plus, 30-40 mm hg, open toe, at el is something that could be improved on. Mixing 30-40 in w/20-30, 10-20 is kind of in direct contrast w/ "easy to use".

  Review of 7/1/23, following an experience of 6/15/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for your feedback on the website's search functionality. We understand that having to sift through multiple pages to find the specific product you're looking for can be time-consuming and frustrating. We apologize for any inconvenience this may have caused. We continuously strive to improve our website to provide a more seamless and user-friendly experience for our customers. Your comments will be taken into consideration as we work towards enhancing our search features and organization. We appreciate your support and value your input.

• 5 / 5

  

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  They divided my order into two deliveries . I was concerned, and I called when I didn’t get one of the items. And she was so helpful and so kind she looked up the order which I had deleted when it told me the second item would be shipped . I cannot remember her name I know the last letter of her name was in, but she was so pleasant so helpful and so patient with me. I did receive the rest of my order. Everything is perfect and I really like being able to call and place my order instead of doing it online myself. This is a very good company with very good employees. I definitely will be ordering again. 🤗

  Review of 7/1/23, following an experience of 6/12/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're thrilled to hear that our customer service representative provided you with excellent assistance and made your experience a pleasant one. Our team strives to be helpful, kind, and patient in addressing any concerns or inquiries you may have. We understand the importance of providing a seamless ordering process, and we appreciate your preference for calling in your order. We're delighted that you received the rest of your order and that everything is perfect. Thank you for your kind words and for choosing our company. We look forward to serving you again in the future!

• 4 / 5

  

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  Small delay in shipping time - but not unexpected under current circumstances.

  Review of 7/1/23, following an experience of 6/13/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We understand that the shipping time may not have met your expectations, and we apologize for any inconvenience this may have caused. We appreciate your patience and understanding during these circumstances. If you have any further concerns or questions, please don't hesitate to reach out to our customer service team. Thank you for your feedback.

• 4 / 5

  

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  My toes are very happy to wiggle in the summer, but I do find that the opening tends to slip down around the arch of the foot, leaving more of the foot portion of the dock to bunch up around the ankles. I now just adjust for that when putting them on. Happy to have them for the warmer months.

  Review of 6/29/23, following an experience of 6/7/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I unfortunately have to wear compression stockings all day, I have purchased from Brightlife Direct, I did try other companies and have returned back to Brightlife Direct, Brightlife Direct is always competitive in prices, but it is the rest of their services that makes them go above and beyond them, I always receive an email when they receive my order, when my order ships and then I get one when it is delivered. I also gets points for every dollar spent and when you let them build up it's almost getting them free. They also allow you to return if you have a problem with them and I have not found any other company that will let you do that. I recommend this company.

  Review of 6/29/23, following an experience of 6/12/23 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  The site is easy to use.

  Review of 6/29/23, following an experience of 6/5/23 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I usually have questions when ordering from Brightlife, so I prefer to call instead of placing an online order. Employee via phone call was helpful and aided in the order I requested.

  Review of 6/29/23, following an experience of 6/12/23 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  I having difficulty in finding a proper size and sheerness of sock and hosiery.

  Review of 6/29/23, following an experience of 6/6/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We understand the importance of finding the right fit and style for your needs. Our customer service team will reach out to you shortly to provide personalized assistance and help you find the perfect socks and hosiery that meet your requirements. Thank you for your patience, and we look forward to resolving this issue for you.

• 5 / 5

  

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  No problems.

  Review of 6/29/23, following an experience of 6/12/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I used to get my Juzo through a local orthopedic supply store. They stopped selling them and suggested Britelife. I got my first pair cheaper than I had been paying. They were the exact same product! It's easy to order and reorder and they are shipped timely. Very satisfied.

  Review of 6/29/23, following an experience of 6/13/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're glad to hear that you had a positive experience ordering Juzo compression stockings through BrightLife! We strive to offer competitive prices and a seamless ordering process. Thank you for choosing us and we look forward to serving you again in the future.

• 4 / 5

  

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  You have quick response, excellent delivery.. I tried to amend an order within 20 hours and it was already in shipping. My error not yours.

  Review of 6/28/23, following an experience of 6/10/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great stockings at a reasonable price. And the bi-annual sales can't be beat. I highly recommend them.

  Review of 6/28/23, following an experience of 6/12/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent customer service. Had telephone interactions with three different customer service representatives over the past few months. I'd give all an A for their concern and knowledge.

  Review of 6/28/23, following an experience of 6/9/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're delighted to hear your positive feedback regarding our customer service. Our team works hard to provide the best service possible, and we're glad that this was reflected in your recent interactions with us. We truly appreciate your recognition and your trust in our service. Our dedicated team members will surely be pleased to learn of your high praise. It's customers like you who make our job wonderful. Thank you for giving us the opportunity to serve you. We look forward to assisting you with your future needs.

• 2 / 5

  

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  At this point I have not yet received my entire order. I received a message outlining that two-thirds of my order was on its way. A week after I made my order (and paid for it) i received two of the three items that were in my cart. The only mention of the third item was that it was "being prepared" Five days later, I still have not received anything telling me that the third item was being shipped OR even one reason why it was not included with the rest of the order. But I have noticed that payment for the entire order has hit my bank account - so I guess that is something...! Here am I ... patiently waiting...

  Review of 6/28/23, following an experience of 6/9/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  I'm sorry to hear about the issue with your order. It's not usual for us to send incomplete orders without providing more information about the remaining items. Your satisfaction is our priority and we would like to resolve this issue as soon as possible. Our customer service team will be in touch with you very shortly to provide an update on your remaining item. We truly appreciate your patience in this matter.

  Answer by A A

  

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  Thank you. I have heard (or more properly, read) the message from your customer service team and was gratified to learn that the missing part of my order would be shipped today (6/26/2023). Further learned from USPS that the package would arrive on Wednesday 6/28. I truly appreciate the speed and service that has accompanied the resolution of this issue. Again, thank you.

  Answer by brightlifedirect.com

  

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  Thank you for your understanding and patience. We deeply appreciate your positive feedback and we're glad to hear that your issue is being resolved in a timely manner. Ensuring our customers have a seamless experience from start to finish is a top priority for us. Should you have any more questions or concerns in the future, please don't hesitate to reach out. We're always here to help.

  Show exchanges Hide exchanges
• 1 / 5

  

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  No order received

  Review of 6/28/23, following an experience of 6/11/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  I'm really sorry to hear that you haven't received your order yet. This is definitely not the standard of service our customers have come to expect from us. I assure you that I will personally look into this issue and will have a member of our customer service team reach out to you as soon as possible to rectify this situation.

• 5 / 5

  

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  Good quality but elastic tops do not stay up without garter belt, also am tall, wish stockings were longer. Thank you,

  Review of 6/28/23, following an experience of 6/9/23 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Lymphedema at of swollen!

  Review of 6/28/23, following an experience of 6/8/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're sorry to hear about your lymphedema. We'd like to assist you in finding the best products for your needs. Our team will reach out to you shortly to provide help.

• 5 / 5

  

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  Excellent experience… shipping was free and it was delivery quickly.

  Review of 6/28/23, following an experience of 6/8/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The site was all very easy to navigate.

  Review of 6/28/23, following an experience of 6/11/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  very good i whare them every day fit weel very happy thanks jk

  Review of 6/28/23, following an experience of 6/11/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Quality product. Quick shipping time.

  Review of 6/28/23, following an experience of 6/11/23 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Overall good deals if on sale. Sometimes hard to find sizes in clearance section.

  Review of 6/28/23, following an experience of 6/12/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have ordered several times from BrightLife and have never been disappointed

  Review of 6/28/23, following an experience of 6/3/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  This is a repeat order. The great quality socks come very quickly!

  Review of 6/28/23, following an experience of 6/8/23 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Good

  Review of 6/28/23, following an experience of 6/5/23 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  your shipping very very slow

  Review of 6/28/23, following an experience of 6/8/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  I'm sorry to hear that you've been having issues with our shipping speed. We are continuously working on our processes to improve the shipping times, and we appreciate your feedback. We understand that timely delivery is a crucial aspect of a good shopping experience and we will take your comment into account to improve our services.

• 5 / 5

  

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  Excellent service and price. Fast shipping. A very good experience

  Review of 6/28/23, following an experience of 6/5/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent!

  Review of 6/28/23, following an experience of 5/18/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service.

  Review of 6/28/23, following an experience of 5/29/23 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  The item was correct size and received in a timely manner.

  Review of 6/28/23, following an experience of 6/4/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  They had what I needed, I would order from them again.

  Review of 6/28/23, following an experience of 6/8/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Super soft and still have good support. To hot in Texas for these socks at this time.

  Review of 6/28/23, following an experience of 6/7/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I had ordered Jobst pantyhose some time ago, just to try them. They are the most comfortable I have ever had. Ordering online is the easiest way for me. Checkout was simple, and delivery sooner than I expected. I have been ordering from BrightLife Direct for many years and will continue.

  Review of 6/25/23, following an experience of 6/6/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're thrilled to hear that the Jobst pantyhose you ordered from us have been the most comfortable ones you've ever had! We strive to make the online ordering process as straightforward and efficient as possible, so it's great to know that this has been your experience. Thank you for your continued loyalty over the years. We appreciate your support and look forward to serving you in the future!

• 5 / 5

  

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  Helpful in answering questions, prompt service and shipping

  Review of 6/25/23, following an experience of 6/8/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have ordered from Bright Life many times, and have never had a problem. Online ordering is easy and product arrives promptly.

  Review of 6/25/23, following an experience of 6/7/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We are thrilled to hear that you've had consistently positive experiences with us! We strive to make the online ordering process as seamless as possible, and we're happy to know that our efforts are appreciated. We look forward to serving you for many more orders to come.

• 5 / 5

  

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  Great company to do business with. Orders are processed promptly and returns or exchanges, if needed, are easily accomplished.

  Review of 6/25/23, following an experience of 6/6/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great product and great price.

  Review of 6/25/23, following an experience of 6/7/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Order was received on time and in good condition. Sleeves fit fine and do the job.

  Review of 6/25/23, following an experience of 6/7/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're delighted to hear that your order arrived on time and in good condition, and that the sleeves are working well for you. It's always a pleasure to help our customers find exactly what they need. Thanks for choosing us and sharing your experience!

• 3 / 5

  

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  When ordering, it was extremely difficult to find the stockings I have purchased in the past, as the UPC codes were changed. The ones I received were much too long and thick. I would like to return them

  Review of 6/25/23, following an experience of 6/7/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're sorry to hear that you're not satisfied with your recent purchase. We understand the frustration with the changes in UPC codes and how it can affect finding your preferred products. Our customer service team will be more than happy to assist you with the return process and help find the stockings you've loved in the past. Please look out for an email from our team for further assistance.

  Answer by A A

  

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  If I cannot find the stockings I purchased in the past, I will need to return the stockings I received and receive a credit. I look forward to your e mail,please include a phone number for your customer department.

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• 5 / 5

  

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  The wrap is very easy to put on and the really take the swelling down

  Review of 6/25/23, following an experience of 6/6/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The products I've purchased from Brightlife Direct met my expectations and were a good buy.

  Review of 6/25/23, following an experience of 6/8/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent customer service with on time deliveries.

  Review of 6/25/23, following an experience of 6/7/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great….Thank you.

  Review of 6/25/23, following an experience of 6/6/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  All good.

  Review of 6/25/23, following an experience of 6/6/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Bought for my husband and he’s not in so much pain while using the socks. Very pleased.

  Review of 6/25/23, following an experience of 6/7/23 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I am very satisfied with your product quality but would appreciate it if you will offer some kind of free shipping base on the amount of order

  Review of 6/25/23, following an experience of 6/7/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We truly appreciate your business and we're glad to hear that you're satisfied with the quality of our products. We understand that shipping costs can sometimes be a concern, and we're continually evaluating our policies to ensure they're beneficial for our customers.

• 5 / 5

  

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  Easily ordered online, came right away. All in all a good experience.

  Review of 6/25/23, following an experience of 6/7/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Thank you

  Review of 6/25/23, following an experience of 6/6/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to use the website and arrived early

  Review of 6/25/23, following an experience of 5/26/23 by A A. *

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• 5 / 5

  

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  I have ordered my compression sock from you for many years and like the quality of the product and your company

  Review of 6/25/23, following an experience of 5/30/23 by A A. *

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• 5 / 5

  

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  Very pleased with order. Service was great. Not only were they helpful but pleasant to deal with.

  Review of 6/25/23, following an experience of 6/3/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to shop. Returns are easy. Customer service staff are always friendly and helpful.

  Review of 6/25/23, following an experience of 6/1/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're thrilled to hear you had a positive shopping experience with us! Making the process simple, from browsing to returns, is one of our top priorities. We're also delighted to know that our customer service staff lived up to your expectations. We'll be sure to keep up the good work! Thanks for your feedback!

• 5 / 5

  

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  Your customer service providers were extremely helpful in making sure I had the right fit for what I needed and did so with a friendly attitude. Made the experience so much easier.

  Review of 6/25/23, following an experience of 6/2/23 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  After taking a great deal of time, selecting this particular stocking, I placed my order and anxiously awaited trying this new stocking for me. Shortly after confirmation, I received an email stating that my order was canceled and that I was to expect a refund. My disappointment came from, the fact that I had put this much attention into placing this order, paying and not available after all…

  Review of 6/25/23, following an experience of 6/1/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Reading your note, we completely understand how frustrating it is to spend a good deal of time choosing a perfect item, only to learn it's not available. You deserved to try that new stocking and we're really sorry for the hiccup. We'll do our best to ensure this doesn't happen again, and we're deeply grateful for your patience. Your experience has reminded us that we always need to strive for better.

  Answer by A A

  

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  Thank you for your reply

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• 4 / 5

  

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  Product good but very pricey

  Review of 6/25/23, following an experience of 6/2/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have always been able to return items with no problems and wonderful treatment by staff. My therapist had me order something from another company and it didn't fit but they didn't have a return policy. Donated them to hospital clinic. They said they used to use your company but changed. They said that they would start using you again. Thats how happy I am with you. Just ordered another pair of garments for my legs. I have lost over 25 lbs of water on my legs. My density was 90 when I started therapy and now is down to 31. But will always have to use compression garments but able to get around better. Thanks your a great company.

  Review of 6/25/23, following an experience of 5/30/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Wow, your message has brought a huge smile to our faces! We're absolutely thrilled to hear about your positive experiences with our return policy and our team. It warms our hearts that you're spreading the good word about us!

• 4 / 5

  

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  very clever...works great!!!

  Review of 6/25/23, following an experience of 5/29/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have been purchasing from BrightLife Direct for many years. The Quality of the compression stockings 20 - 30 is absolutely perfect. The Fit of the stockings reflects what the site lists for sizing. Delivery is Quick and the Service is Excellent!

  Review of 6/25/23, following an experience of 5/25/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Product works great , I stand on concrete all day and had started to have a lot of sweling , I now have no swelling at the end of the day I highly reccomend these.

  Review of 6/25/23, following an experience of 6/1/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  BrightLifeDirect might have saved my life. I need to have support socks, but have an unusually small leg length with large cafe...and they have the only sock that fits! I wear Mediven comfort socks, size VI because they fit! I did try 4 other varieties this last order - none of which fit - and they accepted them back with a full credit for my next order. I'm eternally grateful to their wonderful customer service, too, for originally steering me to what might work best. And they did! I highly recommend using this company for your support hose needs! Best customer service and prompt credit and delivery of my stockings was very quick. You won't be sorry for ordering from them!

  Review of 6/25/23, following an experience of 5/29/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you so much for sharing your positive experience with us. We're overjoyed to hear that our Mediven Comfort socks were a perfect fit for your needs and that our customer service team was able to assist in finding the right product. Your satisfaction is our top priority, and we're delighted that the delivery and returns process met your expectations. Thank you again for your kind words and recommendation!

• 5 / 5

  

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  Fast and accurate response ad service.

  Review of 6/25/23, following an experience of 5/29/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  exactly what I ordered

  Review of 6/25/23, following an experience of 5/29/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  My order came in a timely manner and contained exactly what I had ordered!

  Review of 6/25/23, following an experience of 5/25/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  They arrived quickly and fit perfect

  Review of 6/25/23, following an experience of 6/3/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I had bought the wrong item and the return was so easy. I just exchanged for the correct item and I had no issues at all.

  Review of 6/25/23, following an experience of 6/2/23 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  had no problems ordering and my order came in no time at all, love my socks.

  Review of 6/25/23, following an experience of 5/31/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Mediven makes one of the better compression sleeves. This one was about an inch shorter than my others. Maybe it will stretch. I like the daycream. My arm is wrapped all night and needs the moisture. It’s not greasy and rubs in easily. Sometimes I use it at night as well. Overall very satisfied with Brightlife. Customer service updates me if there’s a back order and gives me options to change the order. In a world where customer service seems to be declining, it’s nice to work with a company who provides excellent service.

  Review of 6/25/23, following an experience of 5/29/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to find what your looking for . Great prices. Fast shipping.

  Review of 6/25/23, following an experience of 6/5/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  First time I have used this provider, and I was impressed with their communication regarding a backordered item. One of the two items ordered was not in stock, but they shipped the items that were in stock right away. The backordered item arrived within a week. I was totally pleased with this provider and plan to use them again.

  Review of 6/25/23, following an experience of 6/3/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're over the moon hearing about your first experience with us! We always aim to keep you in the loop about your order status, especially when it comes to backorders. Glad to know you received all your items in good time, even the one playing catch up. Just like a good movie sequel, we promise your next experience with us will be even better. We can't wait to see you back, ready to impress again!

• 5 / 5

  

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  Fast service & decent navigation through their catalog. Product is excellent & came highly recommended by my doctor!

  Review of 6/25/23, following an experience of 5/28/23 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  I specifically asked if this product has a "reciprocated heel" because the style with the heat-set heel does not fit me properly. I was told that it is a reciprocated heel, so I ordered the stockings. They are NOT a reciprocated heel - they are heat-set. AND they evidently do not have the other style in open toe. I need the stockings, so I'm stuck using them, but I'm not happy and will not order from BrightLife again. Their customer service rep evidently doesn't know the difference and gave me incorrect information. So - they've chosen to use a cheaper manufacturing method and ruined a product I've used happily for years and then they lied about it!

  Review of 6/25/23, following an experience of 5/27/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Oh, we can see how this mix-up has caused you inconvenience and we understand your frustration. We know how important the right fit is for comfort and effectiveness, especially when it comes to compression stockings. We never want you to feel 'stuck' with a product that doesn't meet your needs. Your feedback about our product description and the customer service experience is incredibly valuable. We are here to provide you with accurate, helpful information, and we fell short in this instance. We want to make things right and find a product that suits you. A member of our team will be reaching out to you shortly to see how we can best assist you.

• 5 / 5

  

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  Liz is wonderful. She helped me with everything. I will order all from her and your company.

  Review of 6/25/23, following an experience of 5/31/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  My foot doctor recommends them, and sells the socks in his office.

  Review of 6/25/23, following an experience of 5/31/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very easy to order the stockings that I must wear everyday.

  Review of 6/25/23, following an experience of 5/28/23 by A A. *

  *Pseudonymized data at the request of the author

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