Customer reviews for brightlifedirect.com

Customer reviews

• 5 / 5 1

  

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  I am very satisfied with my purchase. The site is very user-friendly and the package arrived in a timely manner and in good condition. MH

  Review of 4/19/24, following an experience of 4/11/24 by MARK H.

• 5 / 5 1

  

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  courteous customer service, top quality products. I shop only at Brighlife for medical health needs

  Review of 4/19/24, following an experience of 4/15/24 by BJ P.

• 5 / 5 1

  

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  I had not problems or issues with placing my order.

  Review of 4/19/24, following an experience of 4/12/24 by ELECTA S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very good.

  Review of 4/19/24, following an experience of 4/12/24 by JANET W.

• 5 / 5 1

  

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  Easy returns, fairly quick shipping, and reasonable prices. Great customer service.

  Review of 4/19/24, following an experience of 4/17/24 by CAROL TAMULAITIS T.

• 5 / 5 1

  

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  Easy site navigation, prompt response to an order,but slower delivery with DHL to USPS. No errors in any orders so far.

  Review of 4/19/24, following an experience of 4/11/24 by NEIL N.

• 3 / 5 1

  

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  There was no way for me to use my loyalty rewards during checkout, so I had to call customer service. He walked me through the process, and it was exactly what I did and still no way to use the rewards. He didn't know why it wasn't working so I just did my order through the phone with him. I love the compression socks I get because I can get XX Large-Short, but something isn't working with being able to use my rewards, but it all worked out well.

  Review of 4/19/24, following an experience of 4/15/24 by ANN L.

  Answer by brightlifedirect.com

  

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  It sounds like you had a bit of a hiccup while using your loyalty rewards during checkout. This is definitely not the smooth experience we aim for and we understand how that can be frustrating. It's great to hear that our customer service was able to help you place your order over the phone, but we totally get that you'd prefer to use your rewards online as intended. We're going to look into why the rewards system wasn't working for you and see what we can do to fix it. We're glad to hear that you love our XX Large-Short compression socks! Your satisfaction is our top priority, and we're committed to making sure you have a great experience with us, from browsing our products to using your well-earned rewards. Thank you for your patience and for bringing this to our attention. We appreciate your feedback!

• 5 / 5 1

  

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  All went well. I've used these support hose for almost 20 years now and am very satisfied.

  Review of 4/19/24, following an experience of 4/11/24 by LEE B.

• 5 / 5 1

  

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  Thank you for providing good service and quality products

  Review of 4/19/24, following an experience of 4/2/24 by JILL K.

• 3 / 5 1

  

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  no rust, no dust

  Review of 4/19/24, following an experience of 3/28/24 by JIM H.

  Answer by brightlifedirect.com

  

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  It's great to hear that you didn't experience any issues with your order. We're always aiming for a 5-star experience, so if there's anything we can do to improve or any other feedback you'd like to share, we're all ears. Thanks for your feedback!

• 5 / 5 1

  

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  Stockings exactly as stated and the transaction was great.

  Review of 4/19/24, following an experience of 4/10/24 by KAREN D.

• 5 / 5 1

  

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  I’m more than satisfied with the whole experience, from using the website through delivery of my order. The filters and customer reviews were extremely useful. The Jobst stockings are exactly as advertised in color and quality.

  Review of 4/19/24, following an experience of 4/1/24 by MEG F.

• 2 / 5 1

  

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  Fabric is too thick.

  Review of 4/19/24, following an experience of 4/2/24 by ANGELA V.

  Answer by brightlifedirect.com

  

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  Thank you for your feedback about the fabric being too thick. We understand that everyone has their own preferences when it comes to the feel and weight of the fabric. We're glad you brought this to our attention as it helps us understand what our customers are looking for. We're always working on improving our products based on feedback like yours. A member of our team will reach out to you soon to discuss this further and see how we can make your experience better. We're committed to ensuring you're happy with your purchases.

• 4 / 5 1

  

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  Customer service reps would give suggestion but currently I have not experienced that help. Ive ordered From Bright Life Direct for many years.

  Review of 4/19/24, following an experience of 4/1/24 by ANDEE N.

• 5 / 5 1

  

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  Fantastic service and excellent socks.

  Review of 4/19/24, following an experience of 4/2/24 by PETER C.

• 4 / 5 1

  

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  Purchased compression socks for my husband to manage swelling after surgery, and he complaint they’re too tight. I do have difficulty getting them applied, but when worn they are helping.

  Review of 4/19/24, following an experience of 3/28/24 by DEBBIE E.

• 5 / 5 1

  

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  prefect service and perfect product

  Review of 4/19/24, following an experience of 4/2/24 by RAINER E N.

• 5 / 5 1

  

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  I found everything I needed at an affordable price!

  Review of 4/19/24, following an experience of 4/8/24 by LISA P.

• 3 / 5 1

  

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  Took too long to receive as I had to call after 2 weeks to follow-up. Finally got week later. Also tried to watch the video on the website on how to use and it said it was private and I could not watch. Hope it helps my back.

  Review of 4/17/24, following an experience of 3/16/24 by ROBERT G.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear about the delay and the trouble with the video. It's definitely not the smooth experience we aim for. We're going to look into this and make sure this doesn't happen again. We hope that once you're able to use the product, it will be beneficial for your back. We're here to support you, so if you have any other concerns or need further assistance, please let us know. Your feedback is super important to us and helps us make improvements. Thanks for taking the time to share your experience.

• 4 / 5 1

  

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  Its a great way to spend your time when nothing else is going on its easy to sit there and watch TV

  Review of 4/17/24, following an experience of 3/26/24 by THOMAS A.

• 5 / 5 1

  

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  Great compression yet feminine...🙂

  Review of 4/17/24, following an experience of 4/14/24 by RITA H.

• 5 / 5 1

  

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  I have been a customer for years & enjoy being able to talk to a customer service rep on the phone instead of using the computer.

  Review of 4/17/24, following an experience of 4/12/24 by LORRAINE G.

  Answer by brightlifedirect.com

  

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  It's good to hear from a long-time customer like you. We totally get it - sometimes, there's just no substitute for a good old-fashioned phone conversation. It's great to know that you appreciate this option. We'll continue to be here for you, whether it's on the phone or any other way you choose to reach out. Thanks for sticking with us all these years!

• 5 / 5 1

  

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  Easy to navigate and find what you’re looking for

  Review of 4/17/24, following an experience of 3/25/24 by ROBIN D.

• 5 / 5 1

  

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  I have ordered a number of items over the years. The site is easy to use and convenient.

  Review of 4/17/24, following an experience of 4/1/24 by GEORGE R.

• 5 / 5 1

  

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  The hose were easy t order and received ina timely manor

  Review of 4/17/24, following an experience of 4/9/24 by MARY ROSE C.

• 5 / 5 1

  

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  I was quite satisfied. just wish it had come a little sooner.

  Review of 4/17/24, following an experience of 4/10/24 by NANCY Z.

• 5 / 5 1

  

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  For the price the quality and fit is great!

  Review of 4/17/24, following an experience of 3/25/24 by BARBARA F.

• 5 / 5 1

  

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  Site was easy to navigate. Order arrived promptly and was filled correctly.

  Review of 4/17/24, following an experience of 3/25/24 by MARTHA M.

• 5 / 5 1

  

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  Easy to navigate, quick ship, as advertised.

  Review of 4/17/24, following an experience of 4/8/24 by SYLVESTER C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Everything was very good!

  Review of 4/17/24, following an experience of 4/15/24 by CAROL L.

• 5 / 5 1

  

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  I am waiting for an exchange item from a medium to large. Really hope it comes by the 18th--as my PT is with home health and it will be ending soon. You guys have always been great and I like the phone in orders--everyone is so nice.

  Review of 4/17/24, following an experience of 4/10/24 by CONNIE C.

• 5 / 5 1

  

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  After 2 days……pretty good!!!

  Review of 4/17/24, following an experience of 4/10/24 by WALTER D.

• 5 / 5 1

  

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  A bit snug to put on, but a great fit (med/ong) and very comfortable. They look great.

  Review of 4/17/24, following an experience of 3/31/24 by ANDREW M.

• 5 / 5 1

  

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  Wonderful phone experience, on time delivery

  Review of 4/17/24, following an experience of 4/1/24 by BARBARA L.

• 5 / 5 1

  

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  friendly, bright efficient, Nice rep. very happy

  Review of 4/17/24, following an experience of 4/15/24 by TOM W.

• 5 / 5 1

  

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  Never had a problem

  Review of 4/17/24, following an experience of 4/1/24 by DONNA E.

• 4 / 5 1

  

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  Great website and good selection of products. Shipping was fast!

  Review of 4/17/24, following an experience of 4/10/24 by MARK W.

• 5 / 5 1

  

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  Easy and accurate

  Review of 4/17/24, following an experience of 3/26/24 by JOHN C.

• 5 / 5 1

  

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  very easy to place an order

  Review of 4/16/24, following an experience of 4/11/24 by LINDA K.

• 5 / 5 1

  

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  The whole process was easy and everything went smoothly. We received the package in a few days and it was perfect.

  Review of 4/16/24, following an experience of 4/3/24 by EVELYN P. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  It's fantastic to hear that the whole process was easy and smooth for you. We're thrilled that your package arrived quickly and was perfect. That's exactly what we aim for! Your feedback is super valuable to us. Thanks for sharing your positive experience!

• 5 / 5 1

  

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  My items wound up being out of stock but they preemptively sent regular updates about their estimated arrival with the option to cancel. Once the items arrived at the warehouse they shipped quickly.

  Review of 4/16/24, following an experience of 4/1/24 by KATHERINE F.

  Answer by brightlifedirect.com

  

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  It's great to hear that even though your items are out of stock, you were kept in the loop with regular updates. We understand how important it is to communicate clearly and promptly, especially when there are changes to your order. It's also fantastic to hear that once your items arrive at the warehouse, they are shipped out quickly. We're committed to providing you with a smooth and efficient shopping experience. Thanks for sharing your feedback!

• 5 / 5 1

  

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  Very quick delivery. Therapist showed me today how to put them on and off. It was glad she showed me instead of reading the instructions. ( I am old and need extra help in learning new things)!!! So far today, i really love them and they way they feel (very soft). Will definitely be buying more.

  Review of 4/16/24, following an experience of 4/12/24 by MARGARET K.

• 5 / 5 1

  

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  The open-toe pantyhose are excellent!!! They are perfect color, size and fit.

  Review of 4/16/24, following an experience of 4/12/24 by CONNIE W.

• 5 / 5 1

  

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  The Juzo sheer stockings help me get through the hot summer months keeping me compliant with doctors orders.

  Review of 4/16/24, following an experience of 3/24/24 by POLLY H.

• 5 / 5 1

  

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  I don't have all of my order yet, but it's just lymphadema bandages and I know they are good. I got them pretty quickly.

  Review of 4/16/24, following an experience of 4/8/24 by CATHEY M.

• 5 / 5 1

  

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  BrightLife has the products I want at a fair price with prompt delivery.

  Review of 4/16/24, following an experience of 4/6/24 by GERALDINE K.

• 5 / 5 1

  

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  Excellent service.

  Review of 4/16/24, following an experience of 4/6/24 by LORI B.

• 5 / 5 1

  

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  I ordered by phone, not online. However Addi was excellent help to me.

  Review of 4/16/24, following an experience of 4/9/24 by LESLEY S.

• 5 / 5 1

  

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  Did not use website. I ordered by phone

  Review of 4/16/24, following an experience of 4/4/24 by DON V.

• 5 / 5 1

  

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  great service, quick delivery, their online help service was wonderful.

  Review of 4/16/24, following an experience of 4/8/24 by DEANNE R.

• 5 / 5 1

  

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  The web site is easy to use. Nothing special just easy. The first order was delivered with no problems.

  Review of 4/16/24, following an experience of 4/8/24 by THOMAS M.

• 5 / 5 1

  

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  representative was knowledgeable and accommodating

  Review of 4/16/24, following an experience of 4/11/24 by EDITH P.

• 5 / 5 1

  

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  Order was processed and shipped quickly. Thanks!

  Review of 4/16/24, following an experience of 4/13/24 by SHIRLEY R.

• 5 / 5 1

  

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  n/a

  Review of 4/16/24, following an experience of 4/9/24 by MARIE S.

• 5 / 5 1

  

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  Easy to order, helpful operators. Really good wraps. They feel so good when you are wearing them. Easy to put on.

  Review of 4/16/24, following an experience of 4/8/24 by DONNA B.

• 5 / 5 1

  

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  very prompt, courteous and helpful customer service.

  Review of 4/16/24, following an experience of 4/14/24 by HOWARD J.

• 5 / 5 1

  

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  I ordered 2 pair of Allegro compression socks. Brightlife direct was recommended by my physical Therapist. The website was easy to navigate. My order was shipped within 48 hours and the socks arrived in 5 business days. I ordered a womens size small as my shoe size is 7. The socks are easy to put on and fit my feet and legs perfectly. I would recommend Brightlife Direct to order compression socks.

  Review of 4/16/24, following an experience of 4/3/24 by SUSAN E.

  Answer by brightlifedirect.com

  

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  It's fantastic to hear that you had such a smooth experience with your order of Allegro compression socks from Brightlife Direct. We're thrilled that our website was easy for you to navigate and that your order arrived promptly. It's also great to know that the socks fit perfectly and are easy to put on - that's exactly what we aim for! Your recommendation means a lot to us. Thanks for sharing your positive experience!

• 5 / 5 1

  

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  Great service knowledgeable staff

  Review of 4/16/24, following an experience of 4/8/24 by RICHARD L.

• 5 / 5 1

  

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  Great price on Jobst knee-high compression socks and they were shipped out fast to me. The compression socks are an excellent quality.

  Review of 4/16/24, following an experience of 4/5/24 by VONDA C.

• 5 / 5 1

  

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  Excellent

  Review of 4/16/24, following an experience of 3/28/24 by MELISSA J.

• 5 / 5 1

  

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  I stopped buying from a local store because they charged three times more for the same stockings. I'm happy with Brightlifedirect and it's products.

  Review of 4/16/24, following an experience of 3/28/24 by THOMAS F M.

  Answer by brightlifedirect.com

  

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  It's great to hear that you've found value in our products and prices at Brightlife Direct. We're all about providing quality items at competitive prices. Your satisfaction is our top priority and we're thrilled that you're happy with your purchases. Thanks for sharing your positive experience!

• 4 / 5 1

  

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  Was hoping for more compression & just a bit higher above ankle.

  Review of 4/16/24, following an experience of 3/22/24 by MARILYN D.

• 5 / 5 1

  

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  Thank you for the good quality, good-fitting 20-30 hose/socks, Quick delivery important too!

  Review of 4/16/24, following an experience of 3/25/24 by CAROL H.

• 3 / 5 1

  

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  They are the smallest XL hose I’ve ever bought. I measured both morning and night and ordered according to your size guide. I couldn’t even get them on my foot. Don’t look for anymore orders from me.

  Review of 4/16/24, following an experience of 3/27/24 by JUDY B.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear about the sizing issue with the hose. It sounds like it was a frustrating experience for you and that's definitely not what we want for our customers. We appreciate you taking the time to measure and follow our size guide, and it's disappointing to hear that the hose didn't fit as expected. Your feedback is really important to us and helps us improve our products and services. We're committed to making sure our customers have a great experience with our products. So, we'll definitely take your feedback into account and work on improving our size guide to ensure it's as accurate as possible. Thanks again for your feedback as this will help us improve.

• 4 / 5 1

  

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  Great

  Review of 4/16/24, following an experience of 3/23/24 by NORMAN S.

• 5 / 5 1

  

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  Bright life direct has excellent customer service! Their product is also very good!

  Review of 4/16/24, following an experience of 3/26/24 by LINDA S.

• 5 / 5 1

  

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  Always have a pleasant shopping experience.

  Review of 4/16/24, following an experience of 3/23/24 by LIZ K.

• 5 / 5 1

  

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  Site was easy to use. The items were what I ordered and was received quickly. I am and will continue to order from Bright Life.com.

  Review of 4/16/24, following an experience of 3/25/24 by DEANNA G.

• 2 / 5 1

  

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  The socks are fine but cut off the circulation at my ankles so I can’t use them. The socks you use to have that go onset the leg raps are perfect but you don’t seem to have those any more.

  Review of 4/16/24, following an experience of 3/25/24 by PAMELA I.

  Answer by brightlifedirect.com

  

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  Thanks for sharing your experience with our socks. It's great to hear that you find them fine overall, but we totally understand how uncomfortable they could be if they're cutting off circulation at your ankles. We're really sorry to hear that the socks aren't working out for you as expected. We want our products to be comfortable and beneficial for our customers, so your feedback is incredibly valuable to us. It's also good to know that you liked our previous socks that went under the leg wraps. We're always looking to bring back popular items based on customer feedback, so we'll definitely take your suggestion into consideration. We're committed to your comfort and satisfaction, and we appreciate your understanding as we work on this. Thanks again for your feedback!

• 5 / 5 1

  

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  Everything is excellent, but your prices are not competitive. They are so high that I wonder if companies Are gouging their customers like Biden says companies are these days.

  Review of 4/16/24, following an experience of 3/27/24 by JOSEPH G.

• 5 / 5 1

  

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  Good vendor, good price, prompt delivery.

  Review of 4/16/24, following an experience of 3/28/24 by JERALD M.

• 5 / 5 1

  

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  This product fits well; the elastic on the knee highs does not roll as some other brands do. So it is effective and wears well all day.

  Review of 4/13/24, following an experience of 3/19/24 by SHEILA C.

• 1 / 5 1

  

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  List free shipping being available for orders over $138 Canadian but actually charge for shipping on ALL international orders. No communication on back order delivery delay until customer phoned.

  Review of 4/13/24, following an experience of 3/15/24 by JERAMY U. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're really sorry for any confusion around the shipping charges and for the communication about the back order delivery delay. We totally understand how that can be frustrating. We aim to be transparent about our shipping policies and we're sorry if it seems otherwise. We'll definitely take a look at how we communicate about international shipping charges, especially for orders over $138 Canadian. As for the delay in communication about the back order, we hear you. We know it's important to keep our customers in the loop, and we're sorry that you had to reach out to get an update. Your feedback is super valuable to us and helps us improve. We're committed to making your shopping experience better and we appreciate you for taking the time to share your thoughts with us.

• 5 / 5 1

  

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  Totally satisfied with the service I have received from Brightlife Direct. I will recommend them to all my friends.

  Review of 4/12/24, following an experience of 4/11/24 by MELISSA J.

• 5 / 5 1

  

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  I hadn't ordered my compression hose in several hears and a very kind man made it so easy to reorder the same ones I have been wearing. Thanks!

  Review of 4/12/24, following an experience of 4/9/24 by BARBARA H.

• 5 / 5 1

  

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  The Brightlife Direct website was easy to navigate and to find products I was looking for. I look forward to receiving the order and the quality of items.

  Review of 4/12/24, following an experience of 4/10/24 by CA M.

• 5 / 5 1

  

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  Nice stuff, good service every time!

  Review of 4/12/24, following an experience of 4/10/24 by JOAN M.

• 5 / 5 1

  

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  Quick correct and delivered

  Review of 4/12/24, following an experience of 4/4/24 by HENRY P.

• 5 / 5 1

  

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  Order came fast but it was too small so returned it yesterday for a large size. Hope it comes soon as my Home Health ends next Friday (19th)...Thanks!

  Review of 4/12/24, following an experience of 3/26/24 by CONNIE C.

• 1 / 5 1

  

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  I was hijacked from another site to Brightlife. I proceeded with the transaction, ordering eight boxes of the product. Each box contained 4 units. My order was for eight boxes which would be 32 items. I received 2 boxes which was 8 units. Very sloppy. I will never use Brightlife in the future. If they cant count to 8 they shouldn't be in the business.

  Review of 4/12/24, following an experience of 3/26/24 by LAWRENCE R.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear about your frustrating experience with your order. Ordering eight boxes and receiving only two is definitely not what we want for our customers. We'll definitely look into this issue and see what went wrong. We appreciate you for bringing this to our attention as this will help us improve. Thanks for taking the time to share your thoughts with us.

• 5 / 5 1

  

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  The employees that I spoke with courteous and knowledgeable.

  Review of 4/12/24, following an experience of 4/9/24 by LILIANE F.

• 5 / 5 1

  

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  My order is always filled and shippped immediately

  Review of 4/12/24, following an experience of 4/4/24 by BARBARA M.

• 5 / 5 1

  

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  My order was placed and I had the items I ordered within a few days. Thank you for your quick and prompt delivery.

  Review of 4/12/24, following an experience of 3/25/24 by KRIS W.

• 4 / 5 1

  

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  It was easy to find my needs and the price was very reasonable and according to email received it’s already been shipped.

  Review of 4/12/24, following an experience of 4/11/24 by MIHAEL T.

• 5 / 5 1

  

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  The best customer service and the best product. I purchased the Jobst Compression Knee high socks. They are so nice and could easily be worn with nicer clothes. I needed to exchange for a larger size and even that was an easy transaction with the email label.

  Review of 4/12/24, following an experience of 4/11/24 by DIANE S.

• 5 / 5 1

  

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  My order shipped quickly and with accuracy.

  Review of 4/12/24, following an experience of 4/8/24 by LAURA T.

• 5 / 5 1

  

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  Excellent products, prices, and service. It is a pleasure to work with them.

  Review of 4/12/24, following an experience of 4/5/24 by MICHAEL J.

• 5 / 5 1

  

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  BrightLife has a good selection. The shipping is very fast. The website is easy to navigate. I have purchased many compression knee and thigh highs. Would recommend BrightLife.

  Review of 4/12/24, following an experience of 4/1/24 by DIANA K.

  Answer by brightlifedirect.com

  

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  It's wonderful to hear that you're happy with our selection and fast shipping. We strive to make our website as user-friendly as possible, so it's great to know that you find it easy to navigate. Your recommendation means a lot to us! We're thrilled that our compression knee and thigh highs have met your needs. We're here to provide you with the best products and services possible. Thank you for choosing BrightLife and for your kind recommendation. We appreciate your support and look forward to serving you in the future.

• 5 / 5 1

  

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  Excellent ordering experience and excellent customer service!!

  Review of 4/12/24, following an experience of 3/20/24 by CHRISTINE C.

• 5 / 5 1

  

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  I am very satisfied and love my thighb high stockings They really serve my needs.

  Review of 4/12/24, following an experience of 3/25/24 by LOUISE S.

• 5 / 5 1

  

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  I am very pleased with the service I received from BrightLife Direct when ordering the Farrow4000 leg wrap and liner. I was notified almost immediately that the order had been sent and was given tracking information. The order was received promptly...and it was exactly what I needed. Thank you.

  Review of 4/12/24, following an experience of 3/25/24 by ELVA M.

• 5 / 5 1

  

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  Have ordered my lymphedema sleeves from here for years. Comparable pricing and great sales! Highly recommend.

  Review of 4/12/24, following an experience of 3/21/24 by SHELLEY K.

• 5 / 5 1

  

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  I've had lymphedema for over 40 years - and was referred to Brightlife Direct by my physical therapist. I've used them now for over 4 years and have been delighted with variety of products, competitive prices, great service and rapid delivery. I highly recommend them.

  Review of 4/12/24, following an experience of 12/26/23 by MARYBETH S.

  Answer by brightlifedirect.com

  

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  It's wonderful to hear that you've had such a positive experience with Brightlife Direct over the years. We're glad to be a great resource for you in managing your lymphedema. We're thrilled that you're delighted with our variety of products, competitive prices, and our service. Your recommendation means the world to us. Thanks for sharing your experience and for being a valued customer!

• 5 / 5 1

  

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  Quick delivery

  Review of 4/12/24, following an experience of 3/25/24 by YVETTE M.

• 5 / 5 1

  

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  Brightlife is a great website to order compression socks, hosiery or any number of things you need for whatever condition you might have. Easy to order and not long before you get your merchandise.

  Review of 4/12/24, following an experience of 3/25/24 by JACKIE P.

• 5 / 5 1

  

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  Excellent site and easy to use

  Review of 4/12/24, following an experience of 3/25/24 by CATHERINE LEUNG A.

• 5 / 5 1

  

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  When I first started ordering from Brightlife, it took up to 2weeks to receive a shipment. I am happy to report that within the last year that has improved to less than 1week!! I have ordered garments now for about 8 years. Their products are great with great customer service and friendly!! Thank you!!

  Review of 4/12/24, following an experience of 3/25/24 by ROBERTA B.

  Answer by brightlifedirect.com

  

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  It's fantastic to hear that you've noticed an improvement in our delivery times. We're always working on ways to get your orders to you faster, and it's great to know that our efforts are making a difference! Eight years is a long time, and we're so grateful for your continued support. We're thrilled that you're happy with our products and customer service. Your kind words mean a lot to us! Thank you for taking the time to share your experience. We appreciate your feedback and will continue to strive to serve you better.

• 1 / 5 1

  

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  My product shipped promptly. But the product is not worth the price at all. These have ripped no matter how careful I was putting them on. I wore satin gloves to protect my hose from my short nails snagging them. And yet they ripped and ran each time. Yes they are the correct size for my body. Unfortunately, I will not purchase again. Sorry

  Review of 4/12/24, following an experience of 3/21/24 by JACQUELINE F.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear about the disappointing experience you've had with your order. It sounds like you've been really careful with the stockings, even going the extra mile by wearing satin gloves. But it's a real bummer that they still end up ripping each time. We totally get how frustrating that must be, especially since you made sure they were the correct size. This is not what we want for our customers and it's definitely not the quality we aim for. Your feedback is super important to us and it helps us improve. We'll definitely look into this issue and see what we can do to prevent it in the future. Thanks for taking the time to share your thoughts with us.

• 5 / 5 1

  

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  The sleeves are comfortable and wear well. The size chart was accurate for the Size I, Reg. sleeves I ordered.

  Review of 4/12/24, following an experience of 3/20/24 by HELEN W.

• 5 / 5 1

  

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  After trying many different brands I finally tried Juzo and what a difference! These stockings are the best. The silicone beads help them stay in place and the fabric is soft but durable. I will only buy Juzo from now on.

  Review of 4/12/24, following an experience of 3/21/24 by LINDY W.

• 2 / 5 1

  

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  Too few raps. Does no.t do a very good job. Also very difficult to remove Velcro pads to laundry. Would never purchase again.

  Review of 4/12/24, following an experience of 3/25/24 by GLORIA S.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear you've had a tough time with the Velcro pads of the wraps. We totally understand how these issues can make the product less than ideal for you. It's a bummer to hear that you wouldn't purchase again, but we really appreciate your honesty. Your feedback gives us a chance to improve and make sure our products are easy to use and effective. We'll definitely take your comments into account as we continue to evolve our products. Thanks for taking the time to share your thoughts with us.

• 5 / 5 1

  

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  Very user friendly

  Review of 4/12/24, following an experience of 3/22/24 by ANN H.

• 5 / 5 1

  

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  Just as I ordered.

  Review of 4/12/24, following an experience of 3/24/24 by DEVYN C. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Brightlife has a very poor order access system for consumers. Orders cannot be tracked or monitored, consumers are never told when a product will be sent or will arrive, it is totally possible the consumer is getting "scammed" as the company will not provide ANY information. I'm canceling my order with them for a full refund.

  Review of 4/10/24, following an experience of 4/4/24 by HAROLD W.

  Answer by brightlifedirect.com

  

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  We really appreciate you taking the time to share your experience with Brightlife's ordering system. It's clear that you've had a frustrating time trying to track and monitor your order and we can see why you're concerned. Your feedback is super important to us and we're definitely going to take it on board. We're always looking for ways to improve and make things easier for our customers, and having a reliable and transparent order system is a big part of that. We're sorry to hear that you're canceling your order, but we totally understand. A member of our team will be in touch soon to provide an update on your order. Thanks again for your feedback. It's customers like you who help us get better every day!

• 5 / 5 1

  

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  Everything is easy when ordering from BrightLife Direct, from quality products to receiving package on time at home. A trusted friendly company that I’m always happy with.

  Review of 4/10/24, following an experience of 4/7/24 by KIMBERLY E.

  Answer by brightlifedirect.com

  

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  It's wonderful to hear that you find everything easy when ordering from BrightLife Direct. We're thrilled that our quality products and on-time delivery meet your expectations. Your trust in us as a friendly company means the world to us. We're always here to ensure that your experience is as smooth and enjoyable as possible. Thank you for your kind words and for choosing BrightLife Direct.

• 4 / 5 1

  

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  Received excellent service from customer service.

  Review of 4/10/24, following an experience of 3/14/24 by ALFREIDA B.

• 3 / 5 1

  

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  Ordering was easy, delivery was fine. Can't give fair opinion on site as i ordered thru a rep and not the site. only have had it for couple days, need more time to make proper valuation of the stocking. seems like it is to short, find I am pulling it up to often

  Review of 4/10/24, following an experience of 4/2/24 by KARENANN B.

  Answer by brightlifedirect.com

  

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  It's great to hear that you found the ordering process easy and the delivery was fine. We understand that you're still evaluating the stocking. It's important to us that our products meet your needs, so your feedback about the length is really valuable. Thanks for sharing your thoughts. Your feedback helps us improve and serve you better!

• 1 / 5 1

  

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  Still haven't received it.

  Review of 4/10/24, following an experience of 3/24/24 by WILFRID B. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're sorry to hear that you're still waiting on your order and we understand how frustrating that must be. We're committed to delivering our products in a timely manner, so it's disappointing to hear that this hasn't been your experience at this time. A member of our customer service team will reach out to you directly to look into this and provide an update on your order. We appreciate your patience and understanding in this matter. Thanks for letting us know!

• 5 / 5 1

  

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  It made it easier to both put on and adjust compression stockings. Glad I bought them

  Review of 4/10/24, following an experience of 3/24/24 by JANET P.

• 5 / 5 1

  

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  Delivery of product is efficient. They have what I need in a compression sock. Website is clear and easily understandable. Have made several orders with no errors, delivery was quick no problems!

  Review of 4/10/24, following an experience of 3/19/24 by JOHN R.

  Answer by brightlifedirect.com

  

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  It's fantastic to hear that you've found our delivery efficient and our website clear and easy to understand. We strive to make your shopping experience as smooth as possible. Knowing that you've found exactly what you need in a compression sock from us is just the best news! We're here to provide you with the best products that suit your needs. And wow, several orders with no errors? That's music to our ears! We're thrilled to know that your deliveries were quick and problem-free. Thank you for sharing your positive experience. Your feedback is invaluable to us.

• 5 / 5 1

  

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  I made a mistake on my order so I called the company. They were super nice , and had my mistake taken care of immediately. It was a very pleasant experience! I really like the fact that you can call and talk to REAL people!

  Review of 4/10/24, following an experience of 3/23/24 by NANCY D.

  Answer by brightlifedirect.com

  

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  It's great to hear that you had such a positive experience with our customer service team. We all make mistakes sometimes, and that's totally okay! We're thrilled to know that our team was able to quickly rectify the mistake on your order. We always strive to make your experience with us as smooth as possible. And yes, being able to talk to real people when you need help makes a huge difference. We're here for you, ready to assist and make your experience better. Thanks for sharing your experience.

• 5 / 5 1

  

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  very good

  Review of 4/10/24, following an experience of 3/19/24 by RON K.

• 5 / 5 1

  

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  I absolutely love your selection of compression sleeves. Juzo has been my favorite producer of compression sleeve garments for more than 10 years.

  Review of 4/10/24, following an experience of 3/25/24 by KAREN O.

• 5 / 5 1

  

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  Great supportive stockings. I have worn them for over 10 years

  Review of 4/10/24, following an experience of 3/19/24 by RICHARD S.

• 4 / 5 1

  

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  I was pleased with the service provided me. One new vendor product - elastic gauze by sigvaris is not as good a quality as the previous one.

  Review of 4/10/24, following an experience of 3/19/24 by JEAN H.

• 5 / 5 1

  

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  Love the product , just took long to arrive. Use it a lot in my clinic

  Review of 4/10/24, following an experience of 3/19/24 by RUPA S.

• 5 / 5 1

  

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  Everything was done right the first time!

  Review of 4/10/24, following an experience of 3/18/24 by GERRY J.

• 3 / 5 1

  

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  Needed hosiery fairly quickly, they gad delivered before. Prices a bit high and no coupons for discount this time…

  Review of 4/10/24, following an experience of 3/24/24 by REBECA B. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for sharing your thoughts. It sounds like you've had a positive experience with our delivery speed in the past, which is great to hear! We understand that you're looking for some discounts this time around. We're always working on providing the best value we can, so your feedback is really helpful. We'll make sure to pass your comments along to our team. We're always looking for ways to improve and make our customers' experiences better. Thanks again for your feedback!

  Answer by Rebeca B

  

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  In previous orders there were coupon codes for 20% off, possibly sales iffers, I don’t remember.

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• 2 / 5 1

  

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  Was advertised as DR OROTO , they are not the same socks.

  Review of 4/10/24, following an experience of 3/24/24 by DIANE M.

  Answer by brightlifedirect.com

  

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  Thanks for bringing this to our attention. It sounds like the socks you received weren't what you were expecting, and we understand how that might be disappointing. Unfortunately, we don't offer any DR OROTO socks to our customers. If you can provide more information about this, please let us know or you may contact our customer service team. We always strive to ensure our product descriptions are accurate and clear, so your feedback is really helpful. Thanks again for your feedback!

• 5 / 5 1

  

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  Best selection and customer service !

  Review of 4/10/24, following an experience of 3/23/24 by MARTHA A.

• 5 / 5 1

  

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  Great prices.

  Review of 4/9/24, following an experience of 4/1/24 by AGNES J.

• 5 / 5 1

  

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  Shahin was very attentive to my needs and helpful in taking my order. He made sure that my order was shipped out promptly.

  Review of 4/9/24, following an experience of 4/2/24 by ELLEN P.

• 1 / 5 1

  

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  3 pairs of socks order 8 days ago and "still in transit" they use DHL. Who uses DHL in the US? Sent an inquiry to customer service and all they did was send me a copy of the order I have not received. Will not buy again from this site.

  Review of 4/9/24, following an experience of 3/29/24 by MARK H.

  Answer by brightlifedirect.com

  

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  We can totally understand why you're feeling frustrated. Waiting for an order that's "still in transit" after 8 days is definitely not the experience we want for you. We use DHL for some of our deliveries and we're sorry if this has caused any inconvenience. We're always looking for ways to improve, and your feedback about the shipping and customer service response is really helpful. We'll be sure to look into this issue and see how we can make things better in the future. We're committed to providing a great shopping experience, and your feedback helps us do just that. Thanks for taking the time to share your experience.

• 5 / 5 1

  

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  Customer Service was very helpful. We had a lot of questions about sizing and they answered all of our questions. Delivery was as promised.

  Review of 4/9/24, following an experience of 4/2/24 by MARIE S.

• 5 / 5 1

  

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  Wendy was excellent! My usual item was not available so she researched and found me a great alternative

  Review of 4/9/24, following an experience of 4/5/24 by CHANCE H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Petite size too small regular size a little long

  Review of 4/9/24, following an experience of 3/16/24 by DONNA W.

• 5 / 5 1

  

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  They are always very helpful and it's a great place to get your stuff from!

  Review of 4/9/24, following an experience of 3/21/24 by TRICIA W.

• 5 / 5 1

  

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  Love the sheer compression stockings. The feel nice to the skin and keep my legs from getting Tired.

  Review of 4/9/24, following an experience of 3/31/24 by NORMA C.

• 5 / 5 1

  

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  I am very pleased with the compression sleeves

  Review of 4/9/24, following an experience of 3/21/24 by LYDIA M.

• 5 / 5 1

  

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  I received excellent service from my online order. The representative answered all questions regarding my order.

  Review of 4/9/24, following an experience of 4/1/24 by ZONNA I.

  Answer by brightlifedirect.com

  

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  It's fantastic to hear that you had such a positive experience with your online order. Knowing that our representative was able to answer all your questions and provide excellent service is just the kind of feedback we would love to hear. We're here to make sure your experience is smooth and enjoyable, and it sounds like we've hit the mark for you! Thanks for taking the time to share your experience.

  Answer by Zonna I

  

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  I have received my online in the mail. Thank You.💕🍮

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• 5 / 5 1

  

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  I am always happy with Brightlife direct. Been buying from them since 2000. Orders are correct anddelivered promptly; if there is a delay, they keep me posted. Brightlife has a good supply of my products with many options.

  Review of 4/9/24, following an experience of 3/23/24 by JUDY T.

  Answer by brightlifedirect.com

  

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  It's great to hear that you've been with Brightlife Direct since 2000 and you're still loving it. Your kind words really brighten our day! It's awesome that you've found our delivery to be prompt and our communication to be on point, even when there's a delay. We're also thrilled to know that we've been able to provide a good supply of your products with many options. Your satisfaction is our top priority and we're committed to continuing to deliver the same level of service you've enjoyed over the years. Thank you for being a loyal customer and for taking the time to share your positive experience.

  Answer by Judy T

  

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  Thanks for having jobst and juzo products which make my life easier.

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• 5 / 5 1

  

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  It was easy to order my Juzo thigh highs. Buy 2 get one free is great pricing. I received my order within a week.

  Review of 4/9/24, following an experience of 3/20/24 by VIRGINIA J.

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