Customer reviews for brightlifedirect.com

Customer reviews

• 5 / 5 1

  

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  Ordering was easy. Received product in a timely manner.

  Review of 6/14/23, following an experience of 5/23/23 by SUSANN H.

• 4 / 5 1

  

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  they are easier to get on than the previous

  Review of 6/14/23, following an experience of 5/25/23 by JOANN J.

• 5 / 5 1

  

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  I have been with Brightlife for years and I am very satisfied in all aspects, the quality, fast delivery, caring kindness for the customers. Thank you!

  Review of 6/14/23, following an experience of 5/22/23 by CAROLYN H.

• 2 / 5 1

  

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  I’ve always ordered successfully, quickly, and easily by phone, twice a year, for about 16 years. This last time turned into a nightmare. When I asked the rep to pull up my last order, he said it was from six years ago. At they point I hung up and decided to try to order online. I clicked on the open toe option which I usually purchase and placed my order. About 10 days later I received my order only to see that it was closed toe. Texts to the company resulted in returning the stockings and 10 days later receiving the correct ones. I miss talking to a person. I’m sad for all the problems. You have a great product which I have to continue using. So I hope the next order will go better. But now I’m off of the six-month schedule I was using due to all the delays. I don’t like giving a bad review, and wasn’t going to say anything, but you kept sending emails asking , so here you are.

  Review of 6/14/23, following an experience of 5/18/23 by KYLIE D. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Firstly, I want to apologize for the frustration and inconvenience you experienced on your last order. That's not the kind of experience we aim to provide, especially for someone who's been a loyal customer for 16 years like you. I'm sorry for the confusion and mix-up. Your feedback is crucial to us in improving our service and ensuring this doesn't happen again. I hope we can make it up to you on your next order and provide the easy, successful service you've come to expect from us over the years. We appreciate your honesty and your continued trust in our products. We're committed to making things right for you.

• 5 / 5 1

  

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  BrightLife website is easy to use. The product I chose was delivered in a timely manner, and is as described on the website. The stockings I ordered and received are well made and the cost was a fair one.

  Review of 6/14/23, following an experience of 5/18/23 by JULIE A.

• 4 / 5 1

  

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  Product was as advertised and shipped on time.

  Review of 6/14/23, following an experience of 5/22/23 by CHARLIE T.

• 5 / 5 1

  

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  The navigation was tricky due to not having a section for just leg wraps, however, the delivery and products are spit on

  Review of 6/14/23, following an experience of 5/23/23 by CHRISTINE F.

• 5 / 5 1

  

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  Excellent service, delivery, and stockings.

  Review of 6/14/23, following an experience of 5/19/23 by RENATE P.

• 5 / 5 1

  

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  Had my previous orders listed so only had to make a call.Thank you

  Review of 6/14/23, following an experience of 5/19/23 by JOSEPH B.

• 5 / 5 1

  

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  I was concerned because I hadn't received an order I placed 3 weeks ago so I texted and received extreme ly prompt response. Any time I have had a question or concern the customer service department takes care of it quickly and efficiently! Very pleased with their service for many years thst I have been a customer!

  Review of 6/14/23, following an experience of 5/19/23 by JEANNE T.

  Answer by brightlifedirect.com

  

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  Your kind words have really made our day! We're so glad to hear that our customer service team was able to resolve your concerns promptly. Our aim is to always be here for you, answering your questions and addressing any concerns efficiently. Thank you for your loyalty over the years, it's customers like you that make all our efforts worthwhile!

• 4 / 5 1

  

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  ——-

  Review of 6/14/23, following an experience of 5/18/23 by PAT M.

• 5 / 5 1

  

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  Very satified

  Review of 6/14/23, following an experience of 5/24/23 by LAWRENCE S.

• 5 / 5 1

  

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  This company was prompt and courteous and took care of both an order and a return in a timely manner.

  Review of 6/14/23, following an experience of 5/25/23 by KAROLANN O. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Hearing your positive feedback just put a big smile on our faces! We're thrilled to know we hit the mark with your order and return process. We're here to make your experience as seamless as possible, every time. Looking forward to assisting you again!

• 5 / 5 1

  

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  Able to use the online ordering with ease. Enjoyed having a sale to help contain the cost of compression stockings.

  Review of 6/14/23, following an experience of 5/23/23 by DEBBIE G.

• 5 / 5 1

  

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  Very good!

  Review of 6/14/23, following an experience of 5/25/23 by GAIL M.

• 3 / 5 1

  

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  I ordered 3 pair of one item and I received 2 pairs as ordered and the third pair received was not the same item.

  Review of 6/14/23, following an experience of 5/23/23 by GARALD S.

  Answer by brightlifedirect.com

  

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  I'm sorry to hear about the mix-up with your order. We'll reach out directly to correct this issue. We appreciate your understanding and patience.

• 5 / 5 1

  

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  My wife spoke to someone on the phone to ask questions and order. The person was very helpful, and she received the stockings as ordered.

  Review of 6/14/23, following an experience of 5/23/23 by BARRY F.

• 4 / 5 1

  

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  Navigation of the site is fine except for returns which is a bit confusing. Also with shipping charged both ways it’s expensive to return an item. Customer service has been excellent and I would buy from Brightlife again.

  Review of 6/14/23, following an experience of 5/18/23 by FRANCES H.

• 5 / 5 1

  

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  Great product and prices.

  Review of 6/14/23, following an experience of 5/24/23 by MOLLY H.

• 5 / 5 1

  

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  My compression socks arrived in a timely manner and were exactly as described.

  Review of 6/14/23, following an experience of 5/23/23 by KATHLEEN U.

• 4 / 5 1

  

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  All ok but , sort of because , you need larger sizes. And one time I specified open toe and received closed toe

  Review of 6/14/23, following an experience of 5/24/23 by STANLEY H.

• 5 / 5 1

  

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  I have been very satisfied with the service I have received from Brightlife. My items have been received very timely. The prices are reasonable or less than other computers.

  Review of 6/14/23, following an experience of 5/23/23 by SUSAN S.

• 4 / 5 1

  

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  I am just learning to wear the hose..

  Review of 6/14/23, following an experience of 5/20/23 by BARBARA H.

• 5 / 5 1

  

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  The site is easy to use and their products are great!

  Review of 6/14/23, following an experience of 5/24/23 by HEIDI N.

• 5 / 5 1

  

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  Love the socks. Better than the last ones I had. Love the silky texture and band at the top that keeps them up by my knees.

  Review of 6/14/23, following an experience of 5/25/23 by JULIA R.

• 5 / 5 1

  

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  Everything was professional and perfect

  Review of 6/14/23, following an experience of 5/25/23 by JOHN B.

• 5 / 5 1

  

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  I enjoy the lighter weight of this pair of stockings.

  Review of 6/14/23, following an experience of 5/22/23 by DEBORAH H.

• 5 / 5 1

  

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  Good company to do business with. They want their customers to be happy with their purchases and, if necessary, will exchange or refund easily.

  Review of 6/14/23, following an experience of 5/22/23 by BONNIE SHEILA R.

• 2 / 5 1

  

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  Service is down more often than the DSL was and during the day is slows to a crawl on my mobile device.

  Review of 6/14/23, following an experience of 5/24/23 by CHERYL L.

  Answer by brightlifedirect.com

  

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  I'm really sorry to hear about the issues you've been experiencing with our service, especially on your mobile device. We understand how frustrating slow and inconsistent service can be and we appreciate your patience as we work to improve. Your feedback is vital to us, and we'll be using it to help identify the areas where we need to improve. Thank you for bringing this to our attention.

• 3 / 5 1

  

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  ordered and were out of stock had to wait they are on the way

  Review of 6/14/23, following an experience of 5/25/23 by JOHN K.

  Answer by brightlifedirect.com

  

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  Thank you for your patience! I'm sorry for the wait you've had on your order due to the stock situation. It's not the experience we aim to give. We're working hard to get your items to you as quickly as possible. Hang in there, they're on the way!

• 5 / 5 1

  

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  I have been using this company’s products for years and am , as always, very satisfied!

  Review of 6/14/23, following an experience of 5/22/23 by JOAN M.

• 4 / 5 1

  

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  They are pricey but they are very comfortable. The gripping on these thigh highs don’t irritate my skin like the cheaper thigh highs do.

  Review of 6/14/23, following an experience of 5/20/23 by NANCY F.

• 3 / 5 1

  

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  The site is easy to use. The overall checkout was fine. The delivery was not good this time. I have ordered before, and received the orders within 5 days. This time, it took almost two weeks from the time I placed the order. I don't think it was their fault directly, however they are responsible from startt o finish.

  Review of 6/14/23, following an experience of 5/22/23 by ANDREW B.

  Answer by brightlifedirect.com

  

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  We're pleased to hear that you found our site easy to use and had a smooth checkout process. However, I'm sorry to hear about the delay in your delivery this time around. Even though the issue might have been out of our immediate control, we do take full responsibility for the overall experience. We're working on improving our delivery times, and your feedback will be instrumental in these efforts. Thanks for your patience and understanding.

• 5 / 5 1

  

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  I have made several purchases from Brightlife Direct. My experiences when ordering online has been great..very easy for an 80 year old senior, who is NOT computer savvy! All my purchases were from the Mediven line (recommended by my Doctor) and they have exceeded my expectations. I finally have compression hose that fit me perfectly! I have, and will continue recommending Britelife Direct.

  Review of 6/14/23, following an experience of 5/23/23 by CARROLL E.

• 5 / 5 1

  

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  always able to find the stocking that works for me every time!!!

  Review of 6/14/23, following an experience of 5/22/23 by JACQUELINE B.

• 4 / 5 1

  

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  Very comfortable made my leg feel good

  Review of 6/14/23, following an experience of 5/24/23 by BROOK W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  It was very easy to order

  Review of 6/14/23, following an experience of 5/21/23 by SUSAN Y.

• 5 / 5 1

  

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  Very satisfied with my purchase- and it arrived quickly.

  Review of 6/14/23, following an experience of 5/25/23 by CLARABELLE B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent, prompt service. Always great customer relations when I need to call them.

  Review of 6/14/23, following an experience of 5/24/23 by NETTA F.

• 5 / 5 1

  

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  Dry helpful and quick

  Review of 6/14/23, following an experience of 5/18/23 by SUSAN G.

• 5 / 5 1

  

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  It was very easy to locate this site. Ordering not a problem. Will definitely use again.

  Review of 6/14/23, following an experience of 5/17/23 by ANTOINETTE S.

• 3 / 5 1

  

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  My order is missing one part of the two thing’s I ordered. Your still working on the replacement of the missing peace. So far I don’t know how this will go!! Your products are very comfortable and well made!

  Review of 6/14/23, following an experience of 5/17/23 by SHIRLEY D.

  Answer by brightlifedirect.com

  

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  Apologies for the missing item. It looks like your order has now been fulfilled in its entirety. We're glad you find our products comfortable and well-made. Thanks for your patience.

• 5 / 5 1

  

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  I could not be happier with this company and their products. The compression hose I purchased are great in my career as an RN. Their customer service is absolutely amazing. Whenever I have had any problems with fit or trying a new product and it ends up not being right for me, their assistance in returns has been phenomenal! In all my experience with online shopping and returns, they have been the very best at communication and easiest return experience.

  Review of 6/14/23, following an experience of 5/12/23 by STEPHANIE T.

  Answer by brightlifedirect.com

  

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  Wow, your words have truly made our day! It's fantastic to know that you're happy with our compression hose and they're helping you in your important work as an RN. We're all about making sure our customers have an easy, hassle-free experience, whether they're shopping or making a return. Thank you for your kind feedback, and we're looking forward to continuing to serve you!

• 5 / 5 1

  

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  Site is easy to use. We have bought compression hose in the past. Have always had a pleasant experience.

  Review of 6/13/23, following an experience of 5/17/23 by BARRY B.

• 5 / 5 1

  

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  Very pleased with the sleeves I have purchased. They are high quality, fit well and seem to be helping my lymphadema. They arrive quickly and I’m ready to go.

  Review of 6/13/23, following an experience of 5/22/23 by CARMEN C. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  All was fine. I did have trouble understanding the mechanics of the rewards program.

  Review of 6/13/23, following an experience of 5/22/23 by SISTER KAY K.

• 4 / 5 1

  

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  The website could use improvement. My rewards for orders are not consistently posted. Having said that, I like ordering from Brightlife instead of Amazon. When I've had past problems with the website, the customer service reps were very efficient and polite.

  Review of 6/13/23, following an experience of 5/22/23 by PAT K.

• 5 / 5 1

  

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  Since I have to wear compression socks I want quality. I have tried a few other brands but they did not fit well. Brightlife has the fit I need.

  Review of 6/13/23, following an experience of 5/22/23 by MARY B.

• 4 / 5 1

  

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  I've been a customer of theirs for a long time. This last purchase is typical of their good service as they continue to offer excellent customer information for their quality product offerings.

  Review of 6/13/23, following an experience of 5/22/23 by BERT W.

• 3 / 5 1

  

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  I ordered from the size chart, pantyhose were to big and the compression was not what it states compared to other brands

  Review of 6/13/23, following an experience of 5/14/23 by EILEEN H.

• 5 / 5 1

  

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  BrightLife is my source for compression sleeves. Many brands and styles from which to choose. Always helpful with ordering and exchanges if I’ve chosen the wrong size!

  Review of 6/13/23, following an experience of 5/22/23 by RENNIE S.

• 1 / 5 1

  

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  I ordered 5 pair, including one with strongest compression, the packing slip said 5 pair but there were only 4 pair in the package.

  Review of 6/13/23, following an experience of 5/15/23 by SUZAN P.

• 5 / 5 1

  

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  Item easy to find and order.

  Review of 6/13/23, following an experience of 5/16/23 by LINDA P.

• 5 / 5 1

  

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  I have had very good service with your company.

  Review of 6/13/23, following an experience of 5/15/23 by PAM B.

• 5 / 5 1

  

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  Easy site to navigate, product was accurately described, fast delivery time.

  Review of 6/13/23, following an experience of 5/17/23 by CONNIE Y.

• 4 / 5 1

  

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  I have extremely huge calves and the socks fit

  Review of 6/13/23, following an experience of 5/16/23 by TRESSA H.

• 5 / 5 1

  

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  Very satisfied.

  Review of 6/12/23, following an experience of 5/21/23 by KALPANA D.

• 5 / 5 1

  

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  great thanks

  Review of 6/12/23, following an experience of 5/21/23 by EDWARD C.

• 5 / 5 1

  

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  Good quality fast service

  Review of 6/12/23, following an experience of 5/20/23 by JEANETTE D.

• 5 / 5 1

  

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  Quick reply as noted! Like the product!

  Review of 6/12/23, following an experience of 5/20/23 by KATERI W.

• 5 / 5 1

  

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  We have always had very good service with Brightlife.

  Review of 6/12/23, following an experience of 5/20/23 by DUANE E.

• 5 / 5 1

  

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  Compression socks are important to me and have provided relief for about 15 years. I have tried different brands and made a final decision several years ago to only use Medivan for Men. I have always used brightlifedirect.

  Review of 6/12/23, following an experience of 5/20/23 by BRAD B.

• 2 / 5 1

  

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  Fabric, sizing

  Review of 6/12/23, following an experience of 5/20/23 by GODFREY A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I never had a problem and go to the site to fulfill an order.

  Review of 6/12/23, following an experience of 5/19/23 by TRAUTE B.

• 4 / 5 1

  

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  When I first shopped at BrighLife I found the website very easy to navigate. Now, it's not as efficient, in my view and not as simple to get where you want to go. Shipping is a little slow compared to that of other compression hosiery sellers. I am very happy with the product and the telephone help.

  Review of 6/8/23, following an experience of 5/19/23 by SHIRLEY D.

  Answer by brightlifedirect.com

  

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  Thanks for your honest feedback. It's essential for us to hear from customers like you. I'm sorry to hear that you've found our website less efficient recently. We're continually working on enhancing our online experience, and your feedback will help us target areas that need improvement. I also understand your concerns about our shipping times, and I assure you we're working hard to speed things up. I'm pleased, however, to know that you're satisfied with our products and phone service. Your continued trust in us is greatly appreciated, and we're looking forward to serving you better in the future.

• 4 / 5 1

  

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  No problems at all.

  Review of 6/8/23, following an experience of 5/19/23 by CARL R.

• 4 / 5 1

  

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  Super prompt service; quality merchandise. Only complaint was I hit message saying part of my order was on back order. Then a couple days later full order was delivered.

  Review of 6/8/23, following an experience of 5/18/23 by LIBBIE K. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  The products are excellent. I would recommend the support stocking as the best I have ever tried on. The shipping process is the WORST. I would never use DSL, They would not notify me as to where my stockings were. No way to contact them. If BrightLife has another way of shipping Please use it...

  Review of 6/8/23, following an experience of 5/18/23 by LINDA D.

• 5 / 5 1

  

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  I purchased some time ago and just recently ordered again. Sales associate was very helpful

  Review of 6/8/23, following an experience of 5/16/23 by LAURENCE L.

• 5 / 5 1

  

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  Service was excellent.

  Review of 6/8/23, following an experience of 5/12/23 by LYNN B.

• 5 / 5 1

  

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  easy to order, comfortable

  Review of 6/8/23, following an experience of 5/17/23 by ALICE H.

• 5 / 5 1

  

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  good fit. good experience

  Review of 6/8/23, following an experience of 5/16/23 by MARY L S.

• 4 / 5 1

  

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  Very helpful

  Review of 6/8/23, following an experience of 5/12/23 by ELIZABETH B.

• 5 / 5 1

  

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  Exactly what i ordered, quick turnaround on order.

  Review of 6/8/23, following an experience of 5/16/23 by MICHAEL C.

• 4 / 5 1

  

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  The gloves were too small - I bought “medium” which was the largest. Have not been able to get the Doff N Donner to work yet. I would like to see a video of the “trainer” putting on the 20-30 surgical thigh high support hose.

  Review of 6/8/23, following an experience of 5/12/23 by LORETA B.

• 5 / 5 1

  

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  Prices are $20-30 cheaper than the pharmacy. Allegro stockings, however, are not as durable as Jobst. They ripped. I had to return all six pairs. As well, the Jobst I wanted were out of stock. Mediven should do the trick though. I hope. Regardless of limited supply, BL is inexpensive. Customer service are friendly and helpful.

  Review of 6/8/23, following an experience of 5/15/23 by TIMOTHY B.

• 5 / 5 1

  

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  I have order several times for my husband’s support socks from Brightlife. I order over the phone and always deal with a very pleasant and efficient person. Delivery is prompt.

  Review of 6/8/23, following an experience of 5/11/23 by CAROL A. J.

• 5 / 5 1

  

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  Very satisfied with the quality of thigh high compression garments

  Review of 6/8/23, following an experience of 5/11/23 by MASOOD A.

• 5 / 5 1

  

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  J'adore la boutique en ligne et les prix !! L'expédition est super rapide

  Review of 6/8/23, following an experience of 5/11/23 by MANON M.

• 5 / 5 1

  

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  This sleeve is so helpful for me and makes it so much easier to get the compression garment on the arm.

  Review of 6/8/23, following an experience of 5/17/23 by FRANK D.

• 5 / 5 1

  

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  Website very clear, easy to use. Excellent descriptions. Reliable stockings, make a huge difference in preventing further varicose veins. Immediate post-order communication, quick arrival. Thank you!

  Review of 6/8/23, following an experience of 5/10/23 by SUSAN R.

• 5 / 5 1

  

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  Very Satified. Easy to work with.

  Review of 6/8/23, following an experience of 5/16/23 by LAWRENCE S.

• 5 / 5 1

  

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  Fast shipping, and I love that I can exchange for the right size if there are ever issues.

  Review of 6/8/23, following an experience of 5/10/23 by LORI H.

• 1 / 5 1

  

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  They ask me for a review and I still havent got the article which was ordered over 3 weeks ago.

  Review of 6/8/23, following an experience of 5/9/23 by CATHARINA R.

• 2 / 5 1

  

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  I am not saying this is a bad product, but I had a DVT in my leg and not for me. Made my leg hurt even more.

  Review of 6/8/23, following an experience of 5/16/23 by HELEN O.

• 4 / 5 1

  

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  Brightlife has good quality compression products and good service. Easy to order and ships quickly.

  Review of 6/8/23, following an experience of 5/12/23 by NANCY K.

• 5 / 5 1

  

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  Exactly what I ordered and on time.

  Review of 6/8/23, following an experience of 5/15/23 by CONNIE B.

• 5 / 5 1

  

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  I had no issues navigating the website. Try his is not my first purchase and I love the product- the fit, comfort, price, ease in ordering, speed in delivery !

  Review of 6/5/23, following an experience of 5/14/23 by ROBERTA M.

• 5 / 5 1

  

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  Timely delivery of the order, good tracking of the order. Like pictures of items on we site.

  Review of 6/5/23, following an experience of 5/15/23 by DEBORRAH C.

• 5 / 5 1

  

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  had what I wanted and got it when I wnted. Good doing business with them.

  Review of 6/5/23, following an experience of 5/13/23 by BRADLEY T.

• 5 / 5 1

  

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  Good price and fast shipping

  Review of 6/5/23, following an experience of 5/13/23 by CHRISTOPHER K.

• 3 / 5 1

  

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  The two Medivan thigh highs were too wide for me and didn’t have as much as I need. I have to return the 2 pairs of thigh highs I ordered.

  Review of 6/5/23, following an experience of 5/12/23 by TRINA M.

• 5 / 5 1

  

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  So easy to order online, quality products and fast delivery…also great customer service if you need it!!

  Review of 6/5/23, following an experience of 5/12/23 by DEBRA T.

• 5 / 5 1

  

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  I found the site to be easy to navigate, and the selection was large and varied. The service was quick, and the product arrived in excellent condition. I was very pleased with my dealings with this business. I will definitely buy here again.

  Review of 6/5/23, following an experience of 5/12/23 by LESLIE S.

• 2 / 5 1

  

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  Not true to size

  Review of 6/4/23, following an experience of 5/11/23 by TINA H.

• 5 / 5 1

  

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  the beads are beautiful and like the company name are very bright. highly recommend this seller. excellent price as well. what's not to like?

  Review of 6/4/23, following an experience of 5/12/23 by KATHI M.

• 5 / 5 1

  

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  There is no other company to buy compression stockings from but BrightLife. Their selection and prices are incomparable. But, the best thing about t his company is their friendly customer service. They are all very personable, knowledgeable of their products and take a personal approach to helping you find the right products for your needs.

  Review of 5/27/23, following an experience of 5/11/23 by BERNARD L.

• 5 / 5 1

  

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  Order came in perfect condition, and on time.

  Review of 5/27/23, following an experience of 5/11/23 by DORA Z.

• 5 / 5 1

  

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  Companies are figuring out ways to make more effective products. I’ve tried wraps in the past and was disappointed. This wrap can be donned without help. There are smaller “straps” to maintain the position of the wrap on your arm. My hand and fingers swell, so I need the MCP to axilla. Gauze finger wraps don’t survive the Velcro, but a compression glove does! I moisturize my arm well and use a light cotton sleeve under the wrap. It can be worn during the day depending on activity, but I’m wearing it at night. It’s comfortable and doesn’t affect my sleep. The compression is uniform and significantly reduces the edema in my arm. I’m very satisfied. It’s not cheap, but if it works and can be worn multiple times. For me, it’s far better than wrapping with elastic bandages. I’m very satisfied, highly recommend and will purchase again if still needed. I’ve had it about a month, and it’s holding up well. Effective, comfortable, uniform compression and ease of use. Cost could be a factor, but you get what you pay for. I did purchase during a sale.

  Review of 5/26/23, following an experience of 5/9/23 by SHERRY K.

• 5 / 5 1

  

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  Very easy ordering; excellent support panty hose, especially for the price; delivered in a timely fashion.

  Review of 5/26/23, following an experience of 5/9/23 by JOAN R.

Reviews displayed in chronological order