Customer reviews for brightlifedirect.com

Customer reviews

• 3 / 5 1

  

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  When ordering, it was extremely difficult to find the stockings I have purchased in the past, as the UPC codes were changed. The ones I received were much too long and thick. I would like to return them

  Review of 6/25/23, following an experience of 6/7/23 by LEONARD B.

  Answer by brightlifedirect.com

  

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  We're sorry to hear that you're not satisfied with your recent purchase. We understand the frustration with the changes in UPC codes and how it can affect finding your preferred products. Our customer service team will be more than happy to assist you with the return process and help find the stockings you've loved in the past. Please look out for an email from our team for further assistance.

  Answer by Leonard B

  

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  If I cannot find the stockings I purchased in the past, I will need to return the stockings I received and receive a credit. I look forward to your e mail,please include a phone number for your customer department.

  Show exchanges Hide exchanges
• 5 / 5 1

  

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  The products I've purchased from Brightlife Direct met my expectations and were a good buy.

  Review of 6/25/23, following an experience of 6/8/23 by HEIDI N.

• 5 / 5 1

  

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  I have ordered from Bright Life many times, and have never had a problem. Online ordering is easy and product arrives promptly.

  Review of 6/25/23, following an experience of 6/7/23 by LISA S.

  Answer by brightlifedirect.com

  

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  We are thrilled to hear that you've had consistently positive experiences with us! We strive to make the online ordering process as seamless as possible, and we're happy to know that our efforts are appreciated. We look forward to serving you for many more orders to come.

• 5 / 5 1

  

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  Excellent customer service with on time deliveries.

  Review of 6/25/23, following an experience of 6/7/23 by IGOR S.

• 5 / 5 1

  

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  Great company to do business with. Orders are processed promptly and returns or exchanges, if needed, are easily accomplished.

  Review of 6/25/23, following an experience of 6/6/23 by BONNIE SHEILA R.

• 5 / 5 1

  

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  Bought for my husband and he’s not in so much pain while using the socks. Very pleased.

  Review of 6/25/23, following an experience of 6/7/23 by MARITZA H.

• 5 / 5 1

  

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  Helpful in answering questions, prompt service and shipping

  Review of 6/25/23, following an experience of 6/8/23 by SHARON T.

• 5 / 5 1

  

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  All good.

  Review of 6/25/23, following an experience of 6/6/23 by BRENT H.

• 4 / 5 1

  

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  I am very satisfied with your product quality but would appreciate it if you will offer some kind of free shipping base on the amount of order

  Review of 6/25/23, following an experience of 6/7/23 by VILMA W.

  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We truly appreciate your business and we're glad to hear that you're satisfied with the quality of our products. We understand that shipping costs can sometimes be a concern, and we're continually evaluating our policies to ensure they're beneficial for our customers.

• 5 / 5 1

  

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  Order was received on time and in good condition. Sleeves fit fine and do the job.

  Review of 6/25/23, following an experience of 6/7/23 by DONALD E.

  Answer by brightlifedirect.com

  

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  We're delighted to hear that your order arrived on time and in good condition, and that the sleeves are working well for you. It's always a pleasure to help our customers find exactly what they need. Thanks for choosing us and sharing your experience!

• 5 / 5 1

  

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  Great product and great price.

  Review of 6/25/23, following an experience of 6/7/23 by VICKIE F.

• 5 / 5 1

  

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  Easily ordered online, came right away. All in all a good experience.

  Review of 6/25/23, following an experience of 6/7/23 by SUSAN S.

• 5 / 5 1

  

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  The wrap is very easy to put on and the really take the swelling down

  Review of 6/25/23, following an experience of 6/6/23 by DENNIS R.

• 3 / 5 1

  

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  I specifically asked if this product has a "reciprocated heel" because the style with the heat-set heel does not fit me properly. I was told that it is a reciprocated heel, so I ordered the stockings. They are NOT a reciprocated heel - they are heat-set. AND they evidently do not have the other style in open toe. I need the stockings, so I'm stuck using them, but I'm not happy and will not order from BrightLife again. Their customer service rep evidently doesn't know the difference and gave me incorrect information. So - they've chosen to use a cheaper manufacturing method and ruined a product I've used happily for years and then they lied about it!

  Review of 6/25/23, following an experience of 5/27/23 by DASHAWN L. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Oh, we can see how this mix-up has caused you inconvenience and we understand your frustration. We know how important the right fit is for comfort and effectiveness, especially when it comes to compression stockings. We never want you to feel 'stuck' with a product that doesn't meet your needs. Your feedback about our product description and the customer service experience is incredibly valuable. We are here to provide you with accurate, helpful information, and we fell short in this instance. We want to make things right and find a product that suits you. A member of our team will be reaching out to you shortly to see how we can best assist you.

• 5 / 5 1

  

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  My foot doctor recommends them, and sells the socks in his office.

  Review of 6/25/23, following an experience of 5/31/23 by MARY B.

• 4 / 5 1

  

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  Fit well! Very happy with the socks.

  Review of 6/25/23, following an experience of 6/5/23 by GASPER G.

• 1 / 5 1

  

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  After taking a great deal of time, selecting this particular stocking, I placed my order and anxiously awaited trying this new stocking for me. Shortly after confirmation, I received an email stating that my order was canceled and that I was to expect a refund. My disappointment came from, the fact that I had put this much attention into placing this order, paying and not available after all…

  Review of 6/25/23, following an experience of 6/1/23 by PAMELA W.

  Answer by brightlifedirect.com

  

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  Reading your note, we completely understand how frustrating it is to spend a good deal of time choosing a perfect item, only to learn it's not available. You deserved to try that new stocking and we're really sorry for the hiccup. We'll do our best to ensure this doesn't happen again, and we're deeply grateful for your patience. Your experience has reminded us that we always need to strive for better.

  Answer by Pamela W

  

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  Thank you for your reply

  Show exchanges Hide exchanges
• 5 / 5 1

  

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  Easy exchange. Good company to buy from

  Review of 6/25/23, following an experience of 5/27/23 by LIZ K.

• 5 / 5 1

  

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  I was very satisfied with the whole experience.

  Review of 6/25/23, following an experience of 6/4/23 by DELORES A.

• 5 / 5 1

  

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  I have ordered my compression sock from you for many years and like the quality of the product and your company

  Review of 6/25/23, following an experience of 5/30/23 by BEATRICE L.

• 5 / 5 1

  

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  Product works great , I stand on concrete all day and had started to have a lot of sweling , I now have no swelling at the end of the day I highly reccomend these.

  Review of 6/25/23, following an experience of 6/1/23 by JOEL H.

• 5 / 5 1

  

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  Easy to shop. Returns are easy. Customer service staff are always friendly and helpful.

  Review of 6/25/23, following an experience of 6/1/23 by MARY B.

  Answer by brightlifedirect.com

  

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  We're thrilled to hear you had a positive shopping experience with us! Making the process simple, from browsing to returns, is one of our top priorities. We're also delighted to know that our customer service staff lived up to your expectations. We'll be sure to keep up the good work! Thanks for your feedback!

• 5 / 5 1

  

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  love them they hold up less expensive then even the doctor

  Review of 6/25/23, following an experience of 5/30/23 by SUSAN V.

• 5 / 5 1

  

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  the website is easy to use. everything I order fits great. delivery is fast

  Review of 6/25/23, following an experience of 6/4/23 by CHRISTINE P.

• 5 / 5 1

  

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  I like the sheer look on my legs. The fit is perfect.

  Review of 6/25/23, following an experience of 5/30/23 by JESSICA T.

• 5 / 5 1

  

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  My order came in a timely manner and contained exactly what I had ordered!

  Review of 6/25/23, following an experience of 5/25/23 by PAMELA A.

• 5 / 5 1

  

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  I have been purchasing from BrightLife Direct for many years. The Quality of the compression stockings 20 - 30 is absolutely perfect. The Fit of the stockings reflects what the site lists for sizing. Delivery is Quick and the Service is Excellent!

  Review of 6/25/23, following an experience of 5/25/23 by THERESA M.

• 5 / 5 1

  

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  They arrived quickly and fit perfect

  Review of 6/25/23, following an experience of 6/3/23 by BILL D.

• 5 / 5 1

  

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  Very easy to order the stockings that I must wear everyday.

  Review of 6/25/23, following an experience of 5/28/23 by STEVEN A.

• 5 / 5 1

  

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  Easy to use the website and arrived early

  Review of 6/25/23, following an experience of 5/26/23 by DOROTHY S.

• 5 / 5 1

  

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  Couldn’t find my compression socks anywhere in the size I need but they had it!! I am glad I found this website!

  Review of 6/25/23, following an experience of 5/28/23 by DANIELLE J.

• 5 / 5 1

  

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  Liz is wonderful. She helped me with everything. I will order all from her and your company.

  Review of 6/25/23, following an experience of 5/31/23 by ELLEN L.

• 5 / 5 1

  

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  They had just what I was looking for

  Review of 6/25/23, following an experience of 5/29/23 by PAMELA L.

• 5 / 5 1

  

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  They are my go-to for all hosiery and sock needs

  Review of 6/25/23, following an experience of 6/4/23 by LYNN M.

• 5 / 5 1

  

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  BrightLifeDirect might have saved my life. I need to have support socks, but have an unusually small leg length with large cafe...and they have the only sock that fits! I wear Mediven comfort socks, size VI because they fit! I did try 4 other varieties this last order - none of which fit - and they accepted them back with a full credit for my next order. I'm eternally grateful to their wonderful customer service, too, for originally steering me to what might work best. And they did! I highly recommend using this company for your support hose needs! Best customer service and prompt credit and delivery of my stockings was very quick. You won't be sorry for ordering from them!

  Review of 6/25/23, following an experience of 5/29/23 by JOY T.

  Answer by brightlifedirect.com

  

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  Thank you so much for sharing your positive experience with us. We're overjoyed to hear that our Mediven Comfort socks were a perfect fit for your needs and that our customer service team was able to assist in finding the right product. Your satisfaction is our top priority, and we're delighted that the delivery and returns process met your expectations. Thank you again for your kind words and recommendation!

• 5 / 5 1

  

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  exactly what I ordered

  Review of 6/25/23, following an experience of 5/29/23 by HANS M.

• 4 / 5 1

  

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  very clever...works great!!!

  Review of 6/25/23, following an experience of 5/29/23 by MICHELLE M.

• 5 / 5 1

  

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  The staff member was very helpful. Knew exactly how to solve my issue. Was kind and made me feel supported in solving the issue. Thank you to the staff member. She was an excellent representative of the Company.

  Review of 6/25/23, following an experience of 6/5/23 by JUDITH P.

• 5 / 5 1

  

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  Fast and accurate response ad service.

  Review of 6/25/23, following an experience of 5/29/23 by TRAUTE B.

• 5 / 5 1

  

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  Mediven makes one of the better compression sleeves. This one was about an inch shorter than my others. Maybe it will stretch. I like the daycream. My arm is wrapped all night and needs the moisture. It’s not greasy and rubs in easily. Sometimes I use it at night as well. Overall very satisfied with Brightlife. Customer service updates me if there’s a back order and gives me options to change the order. In a world where customer service seems to be declining, it’s nice to work with a company who provides excellent service.

  Review of 6/25/23, following an experience of 5/29/23 by SHERRY K.

• 5 / 5 1

  

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  Fast service & decent navigation through their catalog. Product is excellent & came highly recommended by my doctor!

  Review of 6/25/23, following an experience of 5/28/23 by BRUCE B.

• 5 / 5 1

  

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  I have always been able to return items with no problems and wonderful treatment by staff. My therapist had me order something from another company and it didn't fit but they didn't have a return policy. Donated them to hospital clinic. They said they used to use your company but changed. They said that they would start using you again. Thats how happy I am with you. Just ordered another pair of garments for my legs. I have lost over 25 lbs of water on my legs. My density was 90 when I started therapy and now is down to 31. But will always have to use compression garments but able to get around better. Thanks your a great company.

  Review of 6/25/23, following an experience of 5/30/23 by EARLYN B.

  Answer by brightlifedirect.com

  

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  Wow, your message has brought a huge smile to our faces! We're absolutely thrilled to hear about your positive experiences with our return policy and our team. It warms our hearts that you're spreading the good word about us!

• 5 / 5 1

  

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  Solaris ExoSoft Glove: The glove was very nice, fit well and true to the sizing suggested. I have swelling in my hand and arm so the band on this glove was small and tight. The band cut into my arm. I need a looser fit and wider band on my glove. The staff at Brightlife was amazing and made the return and exchange easy. Everyone is very knowledgeable at BrightLife and professional. I found a great glove; actually two, with their assistance to replace the ExoSoft.

  Review of 6/25/23, following an experience of 6/1/23 by KAREN E L.

• 4 / 5 1

  

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  Product good but very pricey

  Review of 6/25/23, following an experience of 6/2/23 by WILLIAM B.

• 5 / 5 1

  

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  I had bought the wrong item and the return was so easy. I just exchanged for the correct item and I had no issues at all.

  Review of 6/25/23, following an experience of 6/2/23 by JUDITH D.

• 5 / 5 1

  

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  Easy to find what your looking for . Great prices. Fast shipping.

  Review of 6/25/23, following an experience of 6/5/23 by JANET W.

• 5 / 5 1

  

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  First time I have used this provider, and I was impressed with their communication regarding a backordered item. One of the two items ordered was not in stock, but they shipped the items that were in stock right away. The backordered item arrived within a week. I was totally pleased with this provider and plan to use them again.

  Review of 6/25/23, following an experience of 6/3/23 by CAROL M.

  Answer by brightlifedirect.com

  

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  We're over the moon hearing about your first experience with us! We always aim to keep you in the loop about your order status, especially when it comes to backorders. Glad to know you received all your items in good time, even the one playing catch up. Just like a good movie sequel, we promise your next experience with us will be even better. We can't wait to see you back, ready to impress again!

• 4 / 5 1

  

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  had no problems ordering and my order came in no time at all, love my socks.

  Review of 6/25/23, following an experience of 5/31/23 by KATHIE S.

• 5 / 5 1

  

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  Very pleased with order. Service was great. Not only were they helpful but pleasant to deal with.

  Review of 6/25/23, following an experience of 6/3/23 by QUINETTA R.

• 5 / 5 1

  

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  Your customer service providers were extremely helpful in making sure I had the right fit for what I needed and did so with a friendly attitude. Made the experience so much easier.

  Review of 6/25/23, following an experience of 6/2/23 by MAE P. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  The site is easy to navigate , however there are issues with the product I like to talk about that seem to be excluded here. The survey is too general and at least to me, rather worthless. I’ve been shopping with you since the 90s. The products I’ve received have been the same brand but for the last couple of years have been less supportive than the original ones. As a test on my last order, I purchased a smaller size and these seem to work better but are not as long. I always purchase in multiples and now have a bunch of support hose that are too big. Their also unopened, would I be able to exchange them for medium?

  Review of 6/25/23, following an experience of 6/1/23 by BILLIE T.

• 5 / 5 1

  

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  Good quality and service.

  Review of 6/23/23, following an experience of 6/1/23 by TRAUTE B.

• 3 / 5 1

  

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  Ho hum.

  Review of 6/23/23, following an experience of 5/30/23 by JAMES P.

• 5 / 5 1

  

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  Clear communications, prompt action. Thank you, thank you.

  Review of 6/23/23, following an experience of 5/31/23 by KARMA P.

• 5 / 5 1

  

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  They were great. They took back my 3 gauntlets and exchanged them for 3 larger ones, with no shipping costs!

  Review of 6/23/23, following an experience of 5/31/23 by KAREN Y.

• 5 / 5 1

  

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  I was completely satisfied with the product!

  Review of 6/23/23, following an experience of 6/1/23 by KATHIE T.

• 5 / 5 1

  

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  Excellent compression socks, quick delivery and great price

  Review of 6/23/23, following an experience of 6/1/23 by ANNA H.

• 5 / 5 1

  

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  Items were as described. Good quality.

  Review of 6/23/23, following an experience of 5/27/23 by JULIE T.

• 5 / 5 1

  

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  had problem ordering online and called customer service...lady took right care of me and had the items in hand in 4 days

  Review of 6/23/23, following an experience of 6/1/23 by ROBERT A.

  Answer by brightlifedirect.com

  

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  So happy to hear that our customer service team was able to step in and make your shopping experience smoother! Your kind words have given us an extra boost today. Remember, we're just a phone call away anytime you need us.

• 3 / 5 1

  

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  Great prices for the most part - wish insurance would cover something anything- like that you can use shop pay and make monthly payments. However each time I order I always seem to get a message that items are on back order and shipping takes forever- another problem is when using mobile app (which I do as I have no home internet) I can use my reward points- no option- always have to contact customer service AFTER I have paid full price to then wait up to 10 business days for my refund- love the rewards though good incentive to keep shopping from them - return policy amazing - have been using this site for over a year now

  Review of 6/23/23, following an experience of 5/27/23 by CHRISTINE K.

  Answer by brightlifedirect.com

  

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  Wow, we really appreciate this in-depth feedback. You've highlighted some super valuable points for us. We're thrilled you find our prices and our Shop Pay option helpful, and it's wonderful to hear that you're making good use of the rewards system. However, we totally understand the frustration with backorders and slower shipping times. We're working to streamline our processes to get your much-needed items to you faster. And, of course, it shouldn't be a hassle to redeem your hard-earned rewards! We hear you loud and clear about the mobile app, and we'll be looking into how we can enhance that experience. Thank you for your patience and your loyalty. We look forward to continuing to serve you.

• 5 / 5 1

  

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  Excellent product at a good price. Very friendly employees. Quick shipping. Always satisfied.

  Review of 6/23/23, following an experience of 5/27/23 by SCHELLY N.

• 5 / 5 1

  

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  This was not my first purchase of the 20-30mmhg toe caps. I have always received great service from BrightLife.

  Review of 6/23/23, following an experience of 5/31/23 by KATHY S.

• 5 / 5 1

  

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  First time trying open toe style … both my toes and my legs are happy!

  Review of 6/23/23, following an experience of 5/26/23 by CAROLYN G.

• 5 / 5 1

  

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  pleasant people to speak to and great advice

  Review of 6/23/23, following an experience of 5/26/23 by ELEANOR K.

• 5 / 5 1

  

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  Excellent selection, much better than Amazon. Easy to navigate. Good prices. Fast shipping.

  Review of 6/23/23, following an experience of 5/25/23 by LARRY B.

  Answer by brightlifedirect.com

  

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  Wow, what a compliment! We're thrilled to hear you found our selection better than Amazon's. We're continuously striving to provide an easy-to-navigate site, competitive prices, and fast shipping. Your feedback tells us we're on the right track! Thank you for your kind words and we look forward to serving you again in the future.

• 5 / 5 1

  

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  Completely excellent; they always are!

  Review of 6/16/23, following an experience of 5/24/23 by DARREL M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Product and service we’re exactly as promised. Will not hesitate to use this business again. Thanks

  Review of 6/16/23, following an experience of 5/29/23 by WILFRED D.

• 5 / 5 1

  

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  Great customer service, hit some special discounts for my order, received delivery before faster than a speeding bullet. Very happy!!!

  Review of 6/16/23, following an experience of 5/30/23 by PAUL S.

  Answer by brightlifedirect.com

  

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  Your kind words have us grinning from ear to ear! Super happy to know our service and speedy delivery hit the spot. Looks like you found our special discounts too - bonus! Here's to more great experiences ahead.

• 5 / 5 1

  

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  I found navigation on the site to be relatively easy, and I’m very happy with the product I received

  Review of 6/15/23, following an experience of 5/29/23 by VICKI L.

• 5 / 5 1

  

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  Items were on backorder but received before needed to use new supply !! Prices are getting to be absurd even when on sale. I get a twofer since I only wear on one leg. I will need to wear these for the rest of my life so good to have a dependable supplier.

  Review of 6/15/23, following an experience of 5/24/23 by JOYCE B.

  Answer by brightlifedirect.com

  

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  We're glad your backordered items arrived on time! Thanks for sticking with us through thick and thin. We know that prices can be a pinch point, especially when you're a lifer in the compression sock game. We're committed to finding ways to ease that pressure while still delivering the quality you rely on. It’s customers like you who make our job worthwhile. We appreciate your continued trust in us!

  Answer by JOYCE B

  

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  Thanks for the reply and kind note. It would be wonderful if the Sigvaris donning gloves would be the original green gloves. The blue ones are NOT the same. I know that is beyond your control, but maybe you can pass it on to them.

  Answer by brightlifedirect.com

  

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  Your insight on the Sigvaris gloves is noted, and we'll make sure your preference for the original green gloves is passed along to the Sigvaris team. Thank you for sharing with us!

  Show exchanges Hide exchanges
• 5 / 5 1

  

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  Knee socks are easy to put on my son. Due to my arthritis in my hands I can't put those old style socks on him. They keep the fluid down in his legs/feet as needed and they are comfortable on him.

  Review of 6/15/23, following an experience of 5/30/23 by MELEIA B.

  Answer by brightlifedirect.com

  

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  Reading your message really warmed our hearts. It's terrific to hear how our knee socks are making a positive difference for both you and your son. They're designed exactly for this - to provide comfort, ease, and help manage fluid buildup. Thanks for sharing your experience with us!

• 5 / 5 1

  

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  Superior customer service, excellent price, excellent support stockings. Highly recommend.

  Review of 6/15/23, following an experience of 5/30/23 by DOLORES O.

• 5 / 5 1

  

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  Shipment is prompt and compression stockings are of high quality.

  Review of 6/15/23, following an experience of 5/29/23 by CAROL M.

• 4 / 5 1

  

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  delivery time took longer than identified, but I like the product.

  Review of 6/15/23, following an experience of 5/30/23 by SHERRI G.

• 5 / 5 1

  

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  Always fast shipping. Always great customer service. The Allegro brand fits my wife perfectly, does the job of compression very well for her and the price is much better than the other brands (though they have the others as well for those that prefer).

  Review of 6/14/23, following an experience of 5/27/23 by BRUCE P.

• 5 / 5 1

  

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  Delivery was timely, and the pricing on this item was significantly less than in the local medical supply store (for the identical item). Since my insurance doesn't cover these compression wraps, this is very helpful.

  Review of 6/14/23, following an experience of 5/26/23 by ADDIE M.

• 5 / 5 1

  

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  Outstanding selection of compression garments at very reasonable prices and excellent customer service.

  Review of 6/14/23, following an experience of 5/26/23 by DENISE M.

• 5 / 5 1

  

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  the order was good and the dispatch perfect.

  Review of 6/14/23, following an experience of 5/27/23 by MONICA N.

• 5 / 5 1

  

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  Quick service, great product

  Review of 6/14/23, following an experience of 5/25/23 by JAMES O.

• 5 / 5 1

  

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  Awesome satisfaction with product and service. My new 20-30 Sigvaris knee highs are wonderful. No sliding with the silicon bands at the top. I have told many Friends about your product and service. I highly recommend Bright Life for their product and_SERVICE.

  Review of 6/14/23, following an experience of 5/26/23 by JESSYCA F. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Brightlife is great! Their prices are great thier customer service is fantastic. I had some questions about certain socks and the gentleman that help he was not only knowledgeable about all the products he introduced me to other products and told me about the rewards program. When you are paying $30-90 for a pair of socks every little bit helps. Keep doing great things Brightlife!!

  Review of 6/14/23, following an experience of 5/26/23 by CASEY F.

  Answer by brightlifedirect.com

  

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  Your fantastic feedback has us beaming over here at Brightlife! We're thrilled to hear you've had a great experience with our customer service and found our team knowledgeable and helpful. It's our pleasure to introduce you to new products and savings through our rewards program. We're committed to giving you the best experience possible, and your kind words inspire us to keep doing just that! Thank you!

• 5 / 5 1

  

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  Had a slight problem with my recent shipment. I contacted them & they made sure everything was squared away. They were great.

  Review of 6/14/23, following an experience of 5/29/23 by JAMES W.

• 5 / 5 1

  

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  Very helpful people, and I needed a lot of help. The return policy is excellent, too. Periodically, just about everything goes on sale so, if it's possible to wait, one can get a better deal.

  Review of 6/14/23, following an experience of 5/27/23 by SUSAN K.

• 5 / 5 1

  

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  Nice price delivery and fit... Great product!! Thank you!!

  Review of 6/14/23, following an experience of 5/26/23 by GEORGE H.

• 5 / 5 1

  

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  Pleasant staff answering calls. Great product!

  Review of 6/14/23, following an experience of 5/26/23 by TERI M.

• 5 / 5 1

  

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  I've been looking through website after website trying to find socks that will fit my little feet and short legs. These socks fit perfectly and are comfortable. I love them and plan on purchasing more.

  Review of 6/14/23, following an experience of 5/29/23 by JUDY B.

• 5 / 5 1

  

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  Great company! Great products! Great customer service!

  Review of 6/14/23, following an experience of 5/26/23 by STACEY H.

• 4 / 5 1

  

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  Great product. The only reason can't give it five stars is that the velcro patches are too small in size and should be at least another inch or two wider. This would allow a better grip

  Review of 6/14/23, following an experience of 5/26/23 by SHARYN LEVINE A.

• 5 / 5 1

  

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  Seriously, I have never dealt with a better company. Friendly, competent, quick, fix their errors quickly, Fix MY errors quickly. You should look no further for your compression needs. I have been with them since 2008.

  Review of 6/14/23, following an experience of 5/29/23 by LAURA S.

  Answer by brightlifedirect.com

  

  Flag

  Your message brought smiles to our faces and warmth to our hearts. It's customers like you who remind us why we do what we do. We love being there for you, through mistakes and victories alike! Since 2008, you’ve been on this journey with us, and we can't express enough how grateful we are. You’re not just a customer, you’re part of our BrightLife family. Let's continue making strides in your compression needs together!

  Answer by Laura S

  

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  I truly mean it. I have never dealt with a better company.

  Show exchanges Hide exchanges
• 1 / 5 1

  

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  slow as Christmas! Reported it would be shipped by DHL then arrived 3 weeks later via US Post Office. No Direct that I can see. Disappointed.

  Review of 6/14/23, following an experience of 5/26/23 by PATRICIA L.

  Answer by brightlifedirect.com

  

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  Thanks for reaching out. It sounds like our shipping speed wasn't up to snuff this time, and for that, I'm really sorry. We usually aim for Santa's sleigh-level speed, not 'slow as Christmas'. We're looking into what might have caused this delay. We value your feedback and are committed to making things better. Hang in there with us!

• 5 / 5 1

  

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  The web site is easily navigated, coupons & earned points are easily factored in, Delivery was quick.

  Review of 6/14/23, following an experience of 5/28/23 by ELLEN S.

• 5 / 5 1

  

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  I have ordered my Medvine support hose from BrightLife for many years. They always give me a discount and my order comes right to the house. I need these support stockings very much. With out them I can hardly walk for the pain.

  Review of 6/14/23, following an experience of 5/28/23 by STEVEN B.

• 5 / 5 1

  

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  Easy to get hold of a knowledgeable person - good range of products at better pricing than our local hospital "med spa"

  Review of 6/14/23, following an experience of 5/28/23 by JOAN T.

  Answer by brightlifedirect.com

  

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  Your feedback just brightened our day! We're delighted that you've found our team helpful and our product range and pricing satisfactory. Our aim is to provide quality service and value to our customers. Thank you for choosing us and we're here whenever you need assistance.

• 4 / 5 1

  

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  BrightLife Direct is a well established company that offers a variety of products. I ordered thigh high light compression socks. This product was on back order, but it cleared quickly and we received the product in a very timely manner.

  Review of 6/14/23, following an experience of 5/27/23 by JOANNE C.

• 5 / 5 1

  

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  Long time customer. Recent order of milk socks came quickly as usual. My comfort is that if I have any problem with the product, BrightLife will resolve the issue.

  Review of 6/14/23, following an experience of 5/25/23 by RALPH M.

• 5 / 5 1

  

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  The items ordered were just as expected. The order was received in a timely manner.

  Review of 6/14/23, following an experience of 5/24/23 by MARLEE S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Site navigation very good, telephone service excellent, online help was excellent. Louise C.

  Review of 6/14/23, following an experience of 5/25/23 by LOUISE C.

• 1 / 5 1

  

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  It is very hard to order online on your site. The last time I went to my previous order and there's to reorder from there. It would not put it in the cart. Just overall it is always difficult to order from you all. I have thought of trying to find another company. It is also very difficult to apply any discount dollars I have coming. The whole thing could be greatly improved on.

  Review of 6/14/23, following an experience of 5/25/23 by CHUCK W.

  Answer by brightlifedirect.com

  

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  I'm really sorry to hear about the difficulties you've been having with our website. We want your online shopping experience to be as smooth and easy as possible, and it sounds like we've fallen short of that goal. Your feedback is super important to us and we're going to look into the issues you've mentioned right away. We'll reach out to you directly to assist with your order and applying your discount. We truly value your business and hope we can turn this around for you.

• 5 / 5 1

  

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  I placed my order by phone. The lady representative was very kind and helpful. My order arrived very quickly. I’m pleased with my items as always!

  Review of 6/14/23, following an experience of 5/24/23 by CHRISTINA E.

• 5 / 5 1

  

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  I would recommend BrightLife to anyone needing these products. I do wish the descriptions of the products were easier to understand and that dhe products were less expensive. I would like to have more hose, but I honestly can't afford more at this time. I would also like to be able to purchase navy support knee highs, but they are not available. I would advise anyone who is purchasing BirghtLife items to measure before purchasing. I do like the items that I have purchased from BrightLife, especially the open toed items.

  Review of 6/14/23, following an experience of 5/25/23 by SARA M.

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