Customer reviews for brightlifedirect.com

Customer reviews

• 5 / 5

  

  Edit Flag

  Liz was very helpful. I had an issue and she reached out to the product specialists and called me back. Great service!

  Review of 7/11/23, following an experience of 6/17/23 by ODIE H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Havnt received my order yet, taking way to long!!!

  Review of 7/11/23, following an experience of 6/18/23 by HORACE T. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

  Flag

  Thank you for reaching out. We understand your order's taking a bit longer than expected - that's certainly not what we aim for. Our team is jumping into action to track it down. Hang tight, we'll update you soon. Your patience is greatly appreciated!

• 5 / 5

  

  Edit Flag

  All was good and cheaper than I had expected due to being a repeat customer.

  Review of 7/11/23, following an experience of 6/17/23 by ROSALEE S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Bright Life makes it convenient to find products appropriate for medical needs. We have found the customer service to be excellent! Shipping has always been fast. We expect to be ordering again.

  Review of 7/11/23, following an experience of 6/13/23 by ORIN G. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

  Flag

  It's so wonderful to hear you've had a great experience with Bright Life! We're absolutely thrilled to have been able to assist you and provide fast shipping. Your kind words are like sunshine to us. Looking forward to helping you out on your next order!

• 5 / 5

  

  Edit Flag

  For someone who is not comfortable with computers I enjoy your site because it is easy to use.

  Review of 7/11/23, following an experience of 6/15/23 by ROSINA Q. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I couldn’t believe that I can text BrightLife for help. They responded right back to me immediately and helped me. This was very convenient. They were very friendly. I love this company and their products. I only shop with BrightLife for all my compression socks. Thank you BrightLifeDirect! You are the best!

  Review of 7/11/23, following an experience of 6/18/23 by CANDICE F. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Just what I wanted

  Review of 7/11/23, following an experience of 6/15/23 by BERNEICE A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Representative very friendly and efficient. Answered all questions. Received sleeves very fast.

  Review of 7/11/23, following an experience of 6/6/23 by DONAVON G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  5 stars

  Review of 7/11/23, following an experience of 6/6/23 by ELIAS S. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  Despite their specific description that their construction would NOT roll down - these compression arm sleeves are NOT sized as marked and they roll down. Their sizing is WAY OFF. This density should NOT require aid in putting them on but they do. I hate I chose economy - thanks for the offer but I wasted my money.

  Review of 7/11/23, following an experience of 6/12/23 by MARGARET H. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

  Flag

  We appreciate your honest feedback. It's disappointing to hear the arm sleeves didn't live up to expectations in terms of sizing and performance. We're eager to address this issue. Expect to hear from our team soon. We value your satisfaction.

• 5 / 5

  

  Edit Flag

  Great

  Review of 7/11/23, following an experience of 6/17/23 by FRED W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Every order has been great. Hose are nice and wear well.

  Review of 7/11/23, following an experience of 6/19/23 by GERRY O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  High quality products and excellent customer service

  Review of 7/11/23, following an experience of 6/14/23 by EVAN M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent service and Delivery!

  Review of 7/11/23, following an experience of 6/15/23 by LENORA A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great customer service, good verity, ( watch for sales) , fast shipping … highly recommend them..

  Review of 7/11/23, following an experience of 6/19/23 by TINA B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  My experience ordering through Brightlife has been wonderful. The website is easy to navigate and finding the product you want is simple. The order process is convenient and delivery is prompt.

  Review of 7/11/23, following an experience of 6/14/23 by ELIEZER Z. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  BrightLife Direct offers many brands with pictures of all styles. I wait for sales to buy, so always get good prices. The website is easy to navigate. I have not needed to communicate with customer service.

  Review of 7/11/23, following an experience of 6/13/23 by HYMAN J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Every thing has been high quality. Delivered promptly.

  Review of 7/11/23, following an experience of 6/17/23 by ALEXANDRIA A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  It was disconcerting to be told with each of two orders that part of my order was on back order and then have the whole order arrive a couple days later. I do not like having to wear this product so have a hard time separating that from my customer experience. I guess if you have to wear compression socks this is a good place to get them. Recommended by the clinic who treats lymphedema.

  Review of 7/11/23, following an experience of 6/19/23 by ADRIEL A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I have ordered from BrightLife before and have been completely satisfied with the return policy and the quality of the Mediven compression stockings. The company has kept me well-informed on shipping progress. Their summer sale was less satisfying than in the past, but this is not under their direct control. They are highly reliable and their phone customer service has been excellent.

  Review of 7/11/23, following an experience of 6/19/23 by CRAWFORD S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Satisfaction level is good

  Review of 7/11/23, following an experience of 6/14/23 by LIZETH Z. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The fit was good. And compression was excellent .

  Review of 7/11/23, following an experience of 6/15/23 by ROSANNA D. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  Poor/inadequate descriptions of stockings; no return policy evident on site.

  Review of 7/11/23, following an experience of 6/11/23 by TERRY K. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

  Flag

  Thanks for your feedback. We're sorry the descriptions were unclear and return policy wasn't evident. We're addressing these issues. Our team will be in touch soon. Your satisfaction matters to us.

• 5 / 5

  

  Edit Flag

  Very good products and reliable service.

  Review of 7/11/23, following an experience of 6/13/23 by BRADEN P. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  I misunderstood the buy-three-get-one-free promo and am now having a very difficult time getting the situation resolved easily. I will most likely not be ordering from BrghtLife again if and when thiis is ever resolved.

  Review of 7/11/23, following an experience of 6/12/23 by MARIAM G. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

  Flag

  Thanks for sharing your experience. We're sorry about the confusion with the promotion. We're committed to resolve this issue for you. Expect to hear from our team soon. Your satisfaction is key to us.

• 5 / 5

  

  Edit Flag

  I've ordered from BLD several times and I am very happy with the company over all. The web site is pretty user friendly. My stockings come in a timely manner. I accidentally ordered the wrong stockings this last time, but Diana from customer service put my fears to rest. As soon as the wrong stockings come in I will only have to give them a call and exchange them for the ones I really meant to order. There will be no fee, phew!

  Review of 7/11/23, following an experience of 6/18/23 by THOMAS S. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

  Flag

  What a joy to hear your positive feedback! It sounds like there was a tiny hiccup with the last order, but we're thrilled that Diana was able to help out. We'll ensure the exchange goes smoothly for you. Your kind words have brightened our day - thank you for choosing BLD!

• 5 / 5

  

  Edit Flag

  Good product, good service; compression hose are helping me.

  Review of 7/11/23, following an experience of 6/13/23 by KYLA B. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Easy return instructions, and received and printed gift card easily.

  Review of 7/11/23, following an experience of 6/19/23 by MARLEE A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Delivery of the product and product quality are all excellent..

  Review of 7/11/23, following an experience of 6/19/23 by ALYCE C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very easy company to work with, great recommendation and love the compression knee high for large calf

  Review of 7/11/23, following an experience of 6/19/23 by WALLACE N. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great company . Excellent customer service.

  Review of 7/3/23, following an experience of 6/17/23 by ABDIEL H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I have ordered hundreds of dollars of socks from Brightlife. Never been disappointed. Highly recommend.

  Review of 7/3/23, following an experience of 6/17/23 by SUSAN J. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Product performs as expected.

  Review of 7/3/23, following an experience of 6/12/23 by KATHARINA T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Allegro premium 131 Italian wool socks size 2 is bigger than Allegro premium milk socks size 2. Had to exchange Italian wool socks size 2 for size 1. Online exchange process was easy. Shipping was covered. Will definitely shop here again.

  Review of 7/3/23, following an experience of 6/16/23 by SABRYNA H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Everyone is so nice--I order by phone which I appreciate. I guess the problem with this last order was that some didn't know what was available or not. Turns out that the order would not be available for a few months. I needed it before then. I will order again but like clerks to know if the item is available or not. Need to check with my PT as to what would work for me. Juzo can't get the material.

  Review of 7/3/23, following an experience of 6/12/23 by ROBBIE B. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

  Flag

  Thank you for your feedback. We're glad you enjoy our phone service, and we hear your concerns about product availability. We'll ensure our team is up-to-speed on our inventory for smoother future orders. Thank you for your patience, and we look forward to assisting you again soon.

  Answer by Robbie B

  

  Flag

  I plan on ordering soon. I need an extra sleeve in order to rotate them and have them washed after a day's wearing. Looks like I will be wearing sleeves for sometime now. Wondered if you recommend any product to make it easier to put on the sleeves. A lotion of some sort. Thanks!

  Show exchanges Hide exchanges
• 5 / 5

  

  Edit Flag

  Great service, great product

  Review of 7/2/23, following an experience of 6/16/23 by JEREL C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  very easy to place orders.

  Review of 7/2/23, following an experience of 6/15/23 by JAMEY L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Quick service

  Review of 7/2/23, following an experience of 6/16/23 by ALISA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great socks for a person with neuropathy.

  Review of 7/2/23, following an experience of 6/11/23 by FRIEDA H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Always pleased with bright life! Fast shipping and excellent customer service.

  Review of 7/2/23, following an experience of 6/5/23 by SHERIDAN S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Rep on phone took care of refund and helped me choose correct size and fits great

  Review of 7/2/23, following an experience of 6/10/23 by LURA D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I received good service.

  Review of 7/2/23, following an experience of 6/14/23 by SALLY R. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Small delay in shipping time - but not unexpected under current circumstances.

  Review of 7/1/23, following an experience of 6/13/23 by ALYSHA J. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

  Flag

  We understand that the shipping time may not have met your expectations, and we apologize for any inconvenience this may have caused. We appreciate your patience and understanding during these circumstances. If you have any further concerns or questions, please don't hesitate to reach out to our customer service team. Thank you for your feedback.

• 5 / 5

  

  Edit Flag

  They divided my order into two deliveries . I was concerned, and I called when I didn’t get one of the items. And she was so helpful and so kind she looked up the order which I had deleted when it told me the second item would be shipped . I cannot remember her name I know the last letter of her name was in, but she was so pleasant so helpful and so patient with me. I did receive the rest of my order. Everything is perfect and I really like being able to call and place my order instead of doing it online myself. This is a very good company with very good employees. I definitely will be ordering again. 🤗

  Review of 7/1/23, following an experience of 6/12/23 by DESTIN P. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

  Flag

  We're thrilled to hear that our customer service representative provided you with excellent assistance and made your experience a pleasant one. Our team strives to be helpful, kind, and patient in addressing any concerns or inquiries you may have. We understand the importance of providing a seamless ordering process, and we appreciate your preference for calling in your order. We're delighted that you received the rest of your order and that everything is perfect. Thank you for your kind words and for choosing our company. We look forward to serving you again in the future!

• 3 / 5

  

  Edit Flag

  Having to look through 4-5 pages of the same stuff, while looking for those keywords, standard plus, 30-40 mm hg, open toe, at el is something that could be improved on. Mixing 30-40 in w/20-30, 10-20 is kind of in direct contrast w/ "easy to use".

  Review of 7/1/23, following an experience of 6/15/23 by MELYNA R. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

  Flag

  Thank you for your feedback on the website's search functionality. We understand that having to sift through multiple pages to find the specific product you're looking for can be time-consuming and frustrating. We apologize for any inconvenience this may have caused. We continuously strive to improve our website to provide a more seamless and user-friendly experience for our customers. Your comments will be taken into consideration as we work towards enhancing our search features and organization. We appreciate your support and value your input.

• 3 / 5

  

  Edit Flag

  you shipping is too slow. john

  Review of 7/1/23, following an experience of 6/14/23 by DANDRE B. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

  Flag

  We apologize for any inconvenience caused by the delay in shipping. Your feedback is important to us, and we appreciate your patience. We strive to provide efficient and timely shipping for all our customers.

• 4 / 5

  

  Edit Flag

  Excellent product - highly recommend, but shipment was by DHL Donkey (13 days).

  Review of 7/1/23, following an experience of 6/9/23 by BROOKE L. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

  Flag

  Thank you for your feedback. We appreciate you taking the time to share your experience with us. We understand that the delay in the shipment was not ideal, and we apologize for any frustration it may have caused. Your satisfaction is important to us, and we're constantly working to improve our shipping process to ensure faster delivery times.

• 5 / 5

  

  Edit Flag

  The support socks are great quality and fit good.

  Review of 7/1/23, following an experience of 6/15/23 by ELODY Q. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Quick service and the products are great quality.

  Review of 7/1/23, following an experience of 6/8/23 by JASON S. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Long enough and good support

  Review of 7/1/23, following an experience of 6/8/23 by WILLY B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  So comfortable and supportive.

  Review of 7/1/23, following an experience of 6/6/23 by GUADALUPE C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy transaction

  Review of 7/1/23, following an experience of 6/8/23 by CAMILLA L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Ordering was easy, delivery was prompt, and the product ordered was just what I needed.

  Review of 7/1/23, following an experience of 6/14/23 by ALPHONSO H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The site is easily used, the service has been timely, and the product is easily adapted to. I am a satisfied customer.

  Review of 7/1/23, following an experience of 6/8/23 by FRANCIS A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  3 gauntlets were exchanged without me paying to ship them. They were too small and cut off the circulation of my fingers.

  Review of 7/1/23, following an experience of 6/8/23 by GASTON Q. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent service excellent pricing.

  Review of 7/1/23, following an experience of 6/15/23 by KYLIE S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Wonderful. Great relief. Thank you

  Review of 7/1/23, following an experience of 6/14/23 by ROMA B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  brightlife has the knowledge, the savvy, the cooperation, the necessary customer service with a pleasant "customer needs first" approach that can fully satisfy any discerning customer and then still go the extra mile.

  Review of 7/1/23, following an experience of 6/13/23 by DENA G. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

  Flag

  Thank you for your kind words and appreciation for our exceptional service. We strive to go the extra mile to meet your needs and ensure your satisfaction.

• 5 / 5

  

  Edit Flag

  The products offered here are wonderful in treating my lymphoma and Lipodema. The sizes are just large enough but great quality. I hope to not need anything larger! The sizing charts are accurate and easy to read as well. Shout out to Kelly at Cancer rehab for sending me to your site. Your products are such a great relief and unmatched in quality.

  Review of 7/1/23, following an experience of 6/13/23 by PIERCE K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Fast service and the socks are awesome

  Review of 7/1/23, following an experience of 6/13/23 by JERALD K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent company responded to a shipping issue with issue immediately. I appreciate all of products that I have ordered. Having to wear support hose has been significantly improved for me Brightlufe! Thank you

  Review of 7/1/23, following an experience of 6/13/23 by HORTENSE W. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

  Flag

  We appreciate your feedback and are glad to hear that we were able to promptly address the shipping issue you experienced. Your satisfaction with our products and service is important to us, and we're grateful for your support.

• 5 / 5

  

  Edit Flag

  Good service. Always willing to help .

  Review of 7/1/23, following an experience of 6/13/23 by STEFANIE K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Apprehensive to purchase a necessary medical need online ... I decided to opt to do it just this one time. I gingerly ordered - ck'd size numerous times along with style and color. To my amazement, the product that I had ordered ----- arrived quickly, was well packaged, and was PERFECT! What a wonderful service that I will continue to use.

  Review of 7/1/23, following an experience of 6/13/23 by ZELMA D. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

  Flag

  We're glad you chose to order from us and we're delighted to hear that your purchase met your expectations. Thank you for giving us the opportunity to serve you and provide you with the necessary medical product you needed. We value your trust and are committed to ensuring your satisfaction.

• 2 / 5

  

  Edit Flag

  This is the second time I did not receive an item because it was on backorder. When the item was restocked, it still was not sent until after I contacted customer service. This time, I had to contact customer service twice. Im still waiting. You need to review your backorder fulfillment process

  Review of 7/1/23, following an experience of 5/29/23 by MATEO L. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

  Flag

  Thank you for your feedback regarding the backorder fulfillment process. We apologize for any inconvenience caused and appreciate your patience. Our team is reviewing the process to improve efficiency. Our customer service team will reach out to you soon with an update on your order. Thank you for your support.

• 5 / 5

  

  Edit Flag

  Excellent customer service, and an extensive selection of products at reasonable prices.

  Review of 7/1/23, following an experience of 6/15/23 by BROOKE T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Outstanding customer service. Any problems with orders are promptly taken care of and updated information is given on any back orders . An excellent place to do business with on quality products.

  Review of 7/1/23, following an experience of 6/14/23 by ORION D. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

  Flag

  Thank you for your kind feedback! We strive to provide outstanding customer service and ensure that any issues with orders are resolved promptly. We understand the importance of keeping our customers informed about backorders and providing timely updates. We appreciate your trust in our business and are committed to delivering quality products. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

• 5 / 5

  

  Edit Flag

  All went very well.

  Review of 7/1/23, following an experience of 6/15/23 by ARNOLDO F. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  All contact with this company were very good. They responded quickly, with accurate info and advice. I needed to return a product (because of fit) and it was very smooth and the refund was quick.

  Review of 7/1/23, following an experience of 6/13/23 by LAVINA K. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

  Flag

  We're delighted to hear that you had a positive experience with our company. Providing excellent customer service and prompt assistance is our top priority, and we're glad to know that we were able to address your needs effectively.

• 5 / 5

  

  Edit Flag

  I used to get my Juzo through a local orthopedic supply store. They stopped selling them and suggested Britelife. I got my first pair cheaper than I had been paying. They were the exact same product! It's easy to order and reorder and they are shipped timely. Very satisfied.

  Review of 6/29/23, following an experience of 6/13/23 by ISABELLA H. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

  Flag

  We're glad to hear that you had a positive experience ordering Juzo compression stockings through BrightLife! We strive to offer competitive prices and a seamless ordering process. Thank you for choosing us and we look forward to serving you again in the future.

• 5 / 5

  

  Edit Flag

  No problems.

  Review of 6/29/23, following an experience of 6/12/23 by CHESTER B. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  I having difficulty in finding a proper size and sheerness of sock and hosiery.

  Review of 6/29/23, following an experience of 6/6/23 by SARAI B. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

  Flag

  We understand the importance of finding the right fit and style for your needs. Our customer service team will reach out to you shortly to provide personalized assistance and help you find the perfect socks and hosiery that meet your requirements. Thank you for your patience, and we look forward to resolving this issue for you.

• 4 / 5

  

  Edit Flag

  I usually have questions when ordering from Brightlife, so I prefer to call instead of placing an online order. Employee via phone call was helpful and aided in the order I requested.

  Review of 6/29/23, following an experience of 6/12/23 by JACINTO B. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  The site is easy to use.

  Review of 6/29/23, following an experience of 6/5/23 by FREIDA G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I unfortunately have to wear compression stockings all day, I have purchased from Brightlife Direct, I did try other companies and have returned back to Brightlife Direct, Brightlife Direct is always competitive in prices, but it is the rest of their services that makes them go above and beyond them, I always receive an email when they receive my order, when my order ships and then I get one when it is delivered. I also gets points for every dollar spent and when you let them build up it's almost getting them free. They also allow you to return if you have a problem with them and I have not found any other company that will let you do that. I recommend this company.

  Review of 6/29/23, following an experience of 6/12/23 by CRYSTAL H. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  My toes are very happy to wiggle in the summer, but I do find that the opening tends to slip down around the arch of the foot, leaving more of the foot portion of the dock to bunch up around the ankles. I now just adjust for that when putting them on. Happy to have them for the warmer months.

  Review of 6/29/23, following an experience of 6/7/23 by SHANON B. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Overall good deals if on sale. Sometimes hard to find sizes in clearance section.

  Review of 6/28/23, following an experience of 6/12/23 by DAYNE S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Quality product. Quick shipping time.

  Review of 6/28/23, following an experience of 6/11/23 by AMY M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  very good i whare them every day fit weel very happy thanks jk

  Review of 6/28/23, following an experience of 6/11/23 by ELLA L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The site was all very easy to navigate.

  Review of 6/28/23, following an experience of 6/11/23 by ANGELINA H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent experience… shipping was free and it was delivery quickly.

  Review of 6/28/23, following an experience of 6/8/23 by MARTINA H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Lymphedema at of swollen!

  Review of 6/28/23, following an experience of 6/8/23 by RONNY C. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

  Flag

  We're sorry to hear about your lymphedema. We'd like to assist you in finding the best products for your needs. Our team will reach out to you shortly to provide help.

• 5 / 5

  

  Edit Flag

  Good quality but elastic tops do not stay up without garter belt, also am tall, wish stockings were longer. Thank you,

  Review of 6/28/23, following an experience of 6/9/23 by AMINA A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  No order received

  Review of 6/28/23, following an experience of 6/11/23 by ALVERA W. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

  Flag

  I'm really sorry to hear that you haven't received your order yet. This is definitely not the standard of service our customers have come to expect from us. I assure you that I will personally look into this issue and will have a member of our customer service team reach out to you as soon as possible to rectify this situation.

• 2 / 5

  

  Edit Flag

  At this point I have not yet received my entire order. I received a message outlining that two-thirds of my order was on its way. A week after I made my order (and paid for it) i received two of the three items that were in my cart. The only mention of the third item was that it was "being prepared" Five days later, I still have not received anything telling me that the third item was being shipped OR even one reason why it was not included with the rest of the order. But I have noticed that payment for the entire order has hit my bank account - so I guess that is something...! Here am I ... patiently waiting...

  Review of 6/28/23, following an experience of 6/9/23 by MALINDA K. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

  Flag

  I'm sorry to hear about the issue with your order. It's not usual for us to send incomplete orders without providing more information about the remaining items. Your satisfaction is our priority and we would like to resolve this issue as soon as possible. Our customer service team will be in touch with you very shortly to provide an update on your remaining item. We truly appreciate your patience in this matter.

  Answer by Malinda K

  

  Flag

  Thank you. I have heard (or more properly, read) the message from your customer service team and was gratified to learn that the missing part of my order would be shipped today (6/26/2023). Further learned from USPS that the package would arrive on Wednesday 6/28. I truly appreciate the speed and service that has accompanied the resolution of this issue. Again, thank you.

  Answer by brightlifedirect.com

  

  Flag

  Thank you for your understanding and patience. We deeply appreciate your positive feedback and we're glad to hear that your issue is being resolved in a timely manner. Ensuring our customers have a seamless experience from start to finish is a top priority for us. Should you have any more questions or concerns in the future, please don't hesitate to reach out. We're always here to help.

  Show exchanges Hide exchanges
• 5 / 5

  

  Edit Flag

  Excellent customer service. Had telephone interactions with three different customer service representatives over the past few months. I'd give all an A+ for their concern and knowledge.

  Review of 6/28/23, following an experience of 6/9/23 by URSULA B. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

  Flag

  We're delighted to hear your positive feedback regarding our customer service. Our team works hard to provide the best service possible, and we're glad that this was reflected in your recent interactions with us. We truly appreciate your recognition and your trust in our service. Our dedicated team members will surely be pleased to learn of your high praise. It's customers like you who make our job wonderful. Thank you for giving us the opportunity to serve you. We look forward to assisting you with your future needs.

• 5 / 5

  

  Edit Flag

  Great stockings at a reasonable price. And the bi-annual sales can't be beat. I highly recommend them.

  Review of 6/28/23, following an experience of 6/12/23 by BAYLEE H. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  You have quick response, excellent delivery.. I tried to amend an order within 20 hours and it was already in shipping. My error not yours.

  Review of 6/28/23, following an experience of 6/10/23 by CHRISTY B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Super soft and still have good support. To hot in Texas for these socks at this time.

  Review of 6/28/23, following an experience of 6/7/23 by MOZELL B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  They had what I needed, I would order from them again.

  Review of 6/28/23, following an experience of 6/8/23 by RUBEN B. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  The item was correct size and received in a timely manner.

  Review of 6/28/23, following an experience of 6/4/23 by DENNIS J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent service.

  Review of 6/28/23, following an experience of 5/29/23 by BENJAMIN F. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent!

  Review of 6/28/23, following an experience of 5/18/23 by VERNER G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent service and price. Fast shipping. A very good experience

  Review of 6/28/23, following an experience of 6/5/23 by ADAM H. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  your shipping very very slow

  Review of 6/28/23, following an experience of 6/8/23 by ROMA D. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

  Flag

  I'm sorry to hear that you've been having issues with our shipping speed. We are continuously working on our processes to improve the shipping times, and we appreciate your feedback. We understand that timely delivery is a crucial aspect of a good shopping experience and we will take your comment into account to improve our services.

• 4 / 5

  

  Edit Flag

  Good

  Review of 6/28/23, following an experience of 6/5/23 by DOMENICO B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  This is a repeat order. The great quality socks come very quickly!

  Review of 6/28/23, following an experience of 6/8/23 by PEGGIE S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I have ordered several times from BrightLife and have never been disappointed

  Review of 6/28/23, following an experience of 6/3/23 by JULIANA W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Thank you

  Review of 6/25/23, following an experience of 6/6/23 by TERRENCE K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great….Thank you.

  Review of 6/25/23, following an experience of 6/6/23 by ETHA H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I had ordered Jobst pantyhose some time ago, just to try them. They are the most comfortable I have ever had. Ordering online is the easiest way for me. Checkout was simple, and delivery sooner than I expected. I have been ordering from BrightLife Direct for many years and will continue.

  Review of 6/25/23, following an experience of 6/6/23 by DEVON P. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

  Flag

  We're thrilled to hear that the Jobst pantyhose you ordered from us have been the most comfortable ones you've ever had! We strive to make the online ordering process as straightforward and efficient as possible, so it's great to know that this has been your experience. Thank you for your continued loyalty over the years. We appreciate your support and look forward to serving you in the future!

Reviews displayed in chronological order