Customer reviews for brightlifedirect.com

Customer reviews

• 5 / 5

  

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  I like the wide band that doesn't cut into my leg and stays up.

  Review of 10/9/25, following an experience of 10/7/25 by C F. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The website is user friendly. Juzo are my favorite knee high compression socks. I have chronic leg and foot edema and hammer toes. Juzo socks are soft, long lasting and stay up all day. I highly recommend the Juzo brand!

  Review of 10/9/25, following an experience of 10/7/25 by JOAN L.

• 5 / 5

  

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  I hope you to continue doing this job for ever good quality thanks for you keep going for the best.

  Review of 10/8/25, following an experience of 10/1/25 by IMAD E.

• 5 / 5

  

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  Great service, great products and fair prices.

  Review of 10/8/25, following an experience of 10/7/25 by PETER D.

• 5 / 5

  

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  I don't go to the site because I always order the same support stockings

  Review of 10/8/25, following an experience of 10/7/25 by KAREN M.

• 5 / 5

  

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  I can depend on Brightlife.com to get me my order as so as possible.

  Review of 10/8/25, following an experience of 9/14/25 by DEANNA G.

• 5 / 5

  

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  Very good and helpful!

  Review of 10/8/25, following an experience of 10/6/25 by PATRICIA S.

• 5 / 5

  

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  thank you

  Review of 10/8/25, following an experience of 9/22/25 by IGOR T.

• 5 / 5

  

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  I have worn these compression stockings for years. I inherited varicose veins, so the hose make living comfortable for my daily life…

  Review of 10/7/25, following an experience of 10/6/25 by LORETTA M C.

• 5 / 5

  

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  I have ordered Juzo compression stockings from Bright Life Direct for ten years and have always been satisfied with the website, service and products. Today they went "over and above". On Saturday I ordered two pairs of stockings (at $104 EACH.) Yesterday I receive an email indicating the order had shipped. This morning an email from Bright Life made a "buy two, get one free" offer for Juzo products. I called the customer service line and spoke with a very helpful staff member who said he would follow up for me. This afternoon I received an email indicating a new shipment pending for a free pair of stockings. THIS is FIVE STAR SERVICE!

  Review of 10/7/25, following an experience of 10/6/25 by PATRICIA V.

• 5 / 5

  

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  Great product comfortable and easy to put on !

  Review of 10/7/25, following an experience of 10/5/25 by PAT P.

• 5 / 5

  

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  Did a very good job

  Review of 10/7/25, following an experience of 10/6/25 by MIKE T.

• 5 / 5

  

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  Wash in washing machine, air dry, last a long time. Very effective and comfortable

  Review of 10/7/25, following an experience of 10/6/25 by ANNE O.

• 5 / 5

  

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  Had no problem with the ordering and the shipping.

  Review of 10/7/25, following an experience of 9/29/25 by JUDITH K.

• 5 / 5

  

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  From ordering online to tracking my delivery, the service was nothing but excellent.

  Review of 10/7/25, following an experience of 9/18/25 by BARABARA A.

• 5 / 5

  

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  Great customer service

  Review of 10/7/25, following an experience of 10/3/25 by JON S.

• 5 / 5

  

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  Customer service is very good, had a flaw in garment, they sent me shipping label and item returned is been replaced with new, they do stand behind the product

  Review of 10/7/25, following an experience of 9/30/25 by JACK T.

• 5 / 5

  

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  This company stands behind the brands they sell.

  Review of 10/6/25, following an experience of 10/4/25 by KARLA S.

• 5 / 5

  

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  Exemplary customer service! I emailed BL on Saturday evening not expecting to hear back until Monday morning. Nope! Got back to me Sunday and expedited my order. One of the best companies! They also has CS in the US to help with your order!

  Review of 10/6/25, following an experience of 10/4/25 by DEBBIE R.

• 5 / 5

  

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  Great service! Ordered item by phone and experienced very friendly personnel. Surprised how quickly the item was delivered.

  Review of 10/6/25, following an experience of 9/29/25 by CAMILLE B.

• 5 / 5

  

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  These medi comfort support hose are awesome, they stay up all day! This was my first purchase from a rite Life Direct & it won’t be my Last, return & exchange couldn’t have been more seamless! Thanks for great products & service!

  Review of 10/6/25, following an experience of 9/29/25 by LESLI S.

• 5 / 5

  

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  There customer service is great. Listens and very helpful. There prices are the best I checked a lot of different sites and they are the best.

  Review of 10/6/25, following an experience of 10/3/25 by WANDA M.

• 5 / 5

  

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  I've worn Mediven stockings for many years now. Love the quality of the stockings and never had any of them slide down for me.

  Review of 10/6/25, following an experience of 9/29/25 by ANNA L.

• 5 / 5

  

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  Good customer service. Can order via phone if website is acting up.

  Review of 10/6/25, following an experience of 10/3/25 by RICHARD B.

• 4 / 5

  

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  The prices are too high. For the affordable knee highs, there's not much of a selectionl. The only navy blue knee highs were almost $60.00. That's ridiculous.

  Review of 10/5/25, following an experience of 8/27/25 by ELAINE B.

• 5 / 5

  

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  They have the products I need and want at decent prices, and they are delivered super quick!

  Review of 10/4/25, following an experience of 10/3/25 by MARK H.

• 5 / 5

  

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  ordered the wrong size and I did not return it within the 14 day required time. after about three weeks, I called to ask if I could return it and order the correct size. the graciously agreed and sent me a return label. I have returned it and I have been informed that the correct size has been shipped.

  Review of 10/4/25, following an experience of 10/2/25 by CHARLES H.

• 5 / 5

  

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  We only order from bright life direct. Love choices. Sales & shipping are always great.

  Review of 10/4/25, following an experience of 10/2/25 by SHAR C.

• 5 / 5

  

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  I've never had a problem with BrightLife. The products are good and consistent with their advertising and the shipping dates are accurately stated.

  Review of 10/4/25, following an experience of 10/3/25 by DOMINIC M.

• 5 / 5

  

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  BrightLife Direct for many years. I recently had surgery and lost some weight. I noticed that my compression sleeves were not fitting as well. I ordered additional sleeves recently in a slightly different size. They fit so much better that I just ordered a few more. I have been wearing the same brand and style for many years. The only difference is until recently I wore the Mediven Harmony medical compression arm sleeve 2Y01803, 20-30 size III and now I am wearing a 2Y01802, 20-30 size II.

  Review of 10/4/25, following an experience of 10/3/25 by MILDRED S.

• 5 / 5

  

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  Shipped quickly and better pricing than elsewhere.

  Review of 10/4/25, following an experience of 9/26/25 by BRENDA R.

• 5 / 5

  

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  Easy to find what I needed and order came fast

  Review of 10/4/25, following an experience of 9/25/25 by MARGARET H.

• 5 / 5

  

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  These stockings are great! One issue. I miss the tag that Medivan and Sigvaris have on the top band. At least show the mmg. I have a lot of 15-20’s. The dr. Said to wear 20-30. So now I have to guess if it’s not tagged. Thank You 🙏

  Review of 10/4/25, following an experience of 9/26/25 by DALE S.

• 5 / 5

  

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  Associates were very friendly to deal with. In fact one actually called the manufacture to have a pair sent to me directly because your warehouse was out of stock. I think that was going out of her way to solve my probkem

  Review of 10/4/25, following an experience of 9/30/25 by JOANN L.

• 5 / 5

  

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  I have been a customer of BrightLife Direct for several years. They have a wide variety of products from which to choose along with great promotions and sales. I always get my best price here. Most importantly, their customer service is by far one of the best experiences one can have. They are always ready to assist in providing advice on what to purchase and if a return is needed, they stand ready to help. I recommend them without hesitation.

  Review of 10/4/25, following an experience of 9/28/25 by BERNARD L.

• 5 / 5

  

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  fast and easy thank you so much

  Review of 10/4/25, following an experience of 10/1/25 by MATTHEW D.

• 5 / 5

  

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  well done

  Review of 10/4/25, following an experience of 9/30/25 by NEIL K.

• 5 / 5

  

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  Easy ordering system, fast service, good prices and great products!

  Review of 10/4/25, following an experience of 9/28/25 by LISA W.

• 2 / 5

  

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  I wanted to exchange an order to a larger size. That was promised by a charming lady and then they sent me just the same size! Hence the hassle to send it back, paying for the shipping and waiting again for the right size…

  Review of 10/4/25, following an experience of 9/26/25 by FRANCINE V.

  Answer by brightlifedirect.com

  

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  We're sorry to hear about the mix-up with your order and understand how frustrating that can be. Your feedback is valuable and we will work to improve our process to ensure a smoother experience in the future. A member of our team will reach out to you regarding your order. Thank you for sharing your experience with us.

• 5 / 5

  

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  Great service, awesome products, and incredibly fast shipping!

  Review of 10/4/25, following an experience of 9/28/25 by ROSALIE K.

• 5 / 5

  

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  I haven't received my order yet but my PT recommended this sleeve for my swelling due to rotator cuff surgery!

  Review of 10/4/25, following an experience of 10/2/25 by SHIRLLEISA C.

• 5 / 5

  

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  The price was right; the process to order a bit less so.

  Review of 10/4/25, following an experience of 9/29/25 by MARTHA H.

• 5 / 5

  

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  I am not real tech savvy but I had an easy time ordering my stockings. They arrived in great time. Very Pleased.

  Review of 10/4/25, following an experience of 9/26/25 by HANNELORE I.

• 5 / 5

  

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  Excellent customer service and online follow up information.

  Review of 10/4/25, following an experience of 9/24/25 by VICTORIA P.

• 5 / 5

  

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  I placed my order over the phone and service was impeccable!

  Review of 10/4/25, following an experience of 9/24/25 by MARIBETH K.

• 5 / 5

  

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  Very good service

  Review of 10/4/25, following an experience of 9/24/25 by DARYL W.

• 5 / 5

  

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  Easy to find what I need. Funny. Everytime I receive hose. The box they are in is torn to shreds. Flattened out and mutilated. The hose are perfect. Just funny.

  Review of 10/4/25, following an experience of 9/24/25 by LINDA R.

• 5 / 5

  

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  It is a friendly site to navigate. Bur I am mostly impressed with customer service. It is some of the best I have dealt with in current times. They actually address the question with an answer. Very helpful

  Review of 10/4/25, following an experience of 9/23/25 by CAROL P.

• 5 / 5

  

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  The order arrived in a reasonable timeframe and in apparent good condition.

  Review of 10/4/25, following an experience of 9/17/25 by THEODORE M.

• 4 / 5

  

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  The order took a little longer than expected but it arrived in good condition! They did inform me that it would be late in arriving which was very nice to know!

  Review of 10/4/25, following an experience of 9/19/25 by SHARON P.

• 5 / 5

  

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  Thank You BrightLife for being my compression hose supplier! Your agent was very courteous, and happily answered all my questions. And arranged for the return when I ordered wrong. Thank you so much.

  Review of 10/4/25, following an experience of 9/22/25 by BETTY J.

• 5 / 5

  

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  The products are the same as any other compression stocking website, but what sets Brightlife Direct apart is the impeccable customer service. I have been using this company for 12 years and every once in a while I have an issue, but they always fix it.

  Review of 10/4/25, following an experience of 9/23/25 by TAMARA C.

• 5 / 5

  

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  The whole experience was excellent. Thank you very much.

  Review of 10/4/25, following an experience of 9/22/25 by JAMES B.

• 4 / 5

  

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  Bright life is good, but not happy with latest price changes.

  Review of 10/4/25, following an experience of 9/20/25 by JON S.

• 5 / 5

  

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  Always great service.Wouldnt go anywhere else

  Review of 10/4/25, following an experience of 9/19/25 by CINDEE T.

• 5 / 5

  

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  Always helpful, and really great to get my stockings on sale!

  Review of 10/4/25, following an experience of 9/22/25 by JENNIFER O.

• 4 / 5

  

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  Good product, but do not ship via DHL. Their tracking is poor.

  Review of 10/4/25, following an experience of 9/20/25 by L MERRILL L.

• 5 / 5

  

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  I received my order for support stockings very quickly. They were exactly the size I needed. Using the website was easy.

  Review of 10/4/25, following an experience of 9/21/25 by CAROLYN S.

• 5 / 5

  

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  Made a number of purchases in last year from BLD. Site is easy to use and products are shipped quickly.

  Review of 10/4/25, following an experience of 9/19/25 by MARK C.

• 5 / 5

  

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  I find the stockings long lasting and I would recommend

  Review of 10/4/25, following an experience of 9/21/25 by HALLIE V.

• 5 / 5

  

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  I always receive just what I ordered, and receive it in a timely fashion.

  Review of 10/4/25, following an experience of 9/22/25 by SISTER KATHY K.

• 5 / 5

  

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  They are very well made, but not for someone like me. I have very little strength in my hands and shoulders. I had to cut them off as I live alone.

  Review of 10/4/25, following an experience of 9/17/25 by EMILIE L.

• 4 / 5

  

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  I had no issues ordering the garments and receiving them, but I was told that this provider is not medicare approved so I would not be able to be reimbursed through my insurance. Therefore I will not be using them again, but will now use a medicare approved supplier. Also I ordered by phone, not through the website.

  Review of 10/4/25, following an experience of 9/15/25 by LANA S.

• 2 / 5

  

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  I ordered 2 types of compression stockings, I received only one and its been over a week since I inquired I have received NO message regarding the 2nd pair. By now I shall request a refund

  Review of 10/4/25, following an experience of 9/19/25 by YITTA F.

  Answer by brightlifedirect.com

  

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  We sincerely apologize for the delay in receiving your second pair of compression stockings and understand how frustrating this can be. We appreciate you for bringing this to our attention and we will look into this. Thank you for sharing your experience with us!

  Answer by Yitta F.

  

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  How much longer do I have to wait to receive my refund for the item I have not received. I expect my refund within 10 days from today. Your response will be appreciated

  Show exchanges Hide exchanges
• 5 / 5

  

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  Brightlife has been great for me. Good answers to questions, able to understand them. They also have been great if I have to return an item and they understand what I need and have gave me good discounts when they can.

  Review of 10/4/25, following an experience of 9/13/25 by BRIC C.

• 5 / 5

  

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  They make my legs feel better I have not had new one for 2 years

  Review of 10/4/25, following an experience of 9/17/25 by MARY S.

• 5 / 5

  

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  The order arrived in perfect condition. It was exactly as described and what I had ordered. The compression sleeves fit my arm perfectly.

  Review of 10/4/25, following an experience of 9/16/25 by MILDRED S.

• 4 / 5

  

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  A few too many pop ups for offers getting in the way while trying to navigate the site. Better to offer them before browsing products or after items are selected and placed in the cart before checking out. Otherwise, I am very happy with my purchase and shopping at your site.

  Review of 10/4/25, following an experience of 9/11/25 by M D. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Took my order, and a few days canceled the order, because they weren't going to carry the "profile leg"! Cost me a few days trying to find another company to purchase them from! WHY DID YOU TAKE THE ORDER?

  Review of 10/4/25, following an experience of 9/12/25 by NICHOLAS M.

  Answer by brightlifedirect.com

  

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  We sincerely apologize for the inconvenience caused by the cancelation of your order due to the unavailability of the profile leg. We understand how frustrating it can be when plans are disrupted and your experience matters to us. Please know that we are constantly working to improve our inventory management to prevent this from happening in the future. Thank you for sharing your feedback with us.

• 5 / 5

  

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  He site is easily navigated. Delivery was as promised. Been a happy customer for many years.

  Review of 10/3/25, following an experience of 9/21/25 by PATRICIA J.

• 1 / 5

  

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  My order was fine. I called today to add two more pairs of hose and I missed the sale by 2 days. I was out luck. I assume that being a customer for years and years and spending thousands with this company, counts for nothing. Maybe Brightlife Direct has more business than they can handle. Maybe it’s time to find another dealer! By the way, my original order was over $150.

  Review of 10/3/25, following an experience of 9/17/25 by CAMILLE C.

  Answer by brightlifedirect.com

  

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  We genuinely apologize for any frustration you felt regarding the timing of the sale. As a valued customer, your loyalty is important to us and we appreciate your years of support. We appreciate you for bringing this to our attention and we'll look into this for you. Thank you for sharing your experience with us!

• 3 / 5

  

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  You should not send message saying that your order has been delivered, when in fact it was delivered two days later...It created a lot of stress, believing that it was delivered to someone else.

  Review of 10/3/25, following an experience of 9/16/25 by EMELIE P.

  Answer by brightlifedirect.com

  

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  We understand how stressful it can be when delivery notifications do not align with reality. Your feedback is invaluable as we work to improve our communication. Thank you for sharing your experience with us.

• 5 / 5

  

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  Very easy to navigate the site. Very easy to order. I was kept informed about delivery and delivery was right on time!

  Review of 10/3/25, following an experience of 9/19/25 by THOMAS H.

• 5 / 5

  

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  I have not received my order. Since I have ordered previously I expect that this order will be OK.

  Review of 10/3/25, following an experience of 9/24/25 by CAROL F B.

• 5 / 5

  

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  I received a discount coupon via the mail. On the coupon was Bright Life’s customer service number. My call was quickly answered and your customer service rep was very friendly. Your phone system identified my name and phone number and she was able to quickly view my address and previous purchases. I placed my order, gave her my credit card info and was on my way in under five minutes. Much appreciated! It’s nice to do business with a company like yours. A “live” person is a real asset to have. Thanks and I’ll be back.

  Review of 10/2/25, following an experience of 9/22/25 by PHIL H.

• 2 / 5

  

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  your products up until now have been great but you stopped selling the men's thigh high 20-30 compression sock so when I called the person that the women's was the same thing but it was not , so we are going to return them for a refund , I hope you start making the men's sock again , then my dad will be very happy thanks

  Review of 10/2/25, following an experience of 9/15/25 by RENE G.

  Answer by brightlifedirect.com

  

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  We genuinely apologize for the inconvenience you've experienced with our men's thigh high compression socks. We understand how important these products are, and we appreciate your suggestion. Thank you for taking the time to share your feedback.

• 3 / 5

  

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  Shipment by DHL was way out of the way. From Michigan to Ohio to Virginia just to go to Pennsylvania. That is the reason for my rating.

  Review of 10/2/25, following an experience of 9/22/25 by L E. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We understand how frustrating shipping delays can be and we appreciate your feedback about the shipping route. We're always looking to improve our services and your input helps us in that effort. Thank you for sharing your experience with us.

• 5 / 5

  

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  I love them. I have severe lempthdema and tried so many different compression socks. Always go back to these. I can sleep in them as well. They are not hot.

  Review of 10/2/25, following an experience of 9/19/25 by DEANNA M.

• 5 / 5

  

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  thank you

  Review of 10/2/25, following an experience of 9/4/25 by IGORE T.

• 5 / 5

  

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  great selection good prices and products.

  Review of 10/2/25, following an experience of 9/18/25 by DANIEL M.

• 4 / 5

  

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  I did not use the internet but ordered by phone which worked very well for me.

  Review of 10/2/25, following an experience of 9/15/25 by FRIEDA D.

• 5 / 5

  

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  BrightlifeDirec.com has amazing customer service. I've always had my questions answered to my satisfaction. They make my reordering a breeze - I order 10 new pairs of Mediven support knee highs twice a year. I'm able to review my past orders and send off my request from there. I have difficult measurements to deal with & BrightLife Direct has more than one choice for me. That's a win. Highly recommend this company!

  Review of 10/2/25, following an experience of 9/17/25 by JOY T.

• 5 / 5

  

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  very good fit

  Review of 10/2/25, following an experience of 8/12/25 by EDWARD S.

• 5 / 5

  

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  Got here quickly

  Review of 10/2/25, following an experience of 9/12/25 by TERRY L.

• 5 / 5

  

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  Very good service and a speedy delivery time

  Review of 10/1/25, following an experience of 9/17/25 by ROBERT N.

• 2 / 5

  

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  Can't review as I still haven't received my order.

  Review of 10/1/25, following an experience of 9/15/25 by MARGARET D.

  Answer by brightlifedirect.com

  

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  We're sorry to hear that you haven't received your order yet and we understand how frustrating this can be. If your order was shipped via DHL/USPS, you may want to check your mailbox to see if the package was left there. If not, please feel free to contact our customer service team so we can further assist you with it. Thank you for sharing your feedback with us.

• 3 / 5

  

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  These socks are not as easy to put on as the older JOBST ones. I'll try it for a while and see what happens after I wash it.

  Review of 10/1/25, following an experience of 9/15/25 by F G. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We understand that adjusting to new products can sometimes be challenging, and we appreciate your willingness to give our socks a try. If you have any further thoughts or need assistance, please don’t hesitate to reach out to our customer service team. Thank you for sharing your feedback.

• 5 / 5

  

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  BrightLife Direct sells and delivers the best compression hose that I have found. I have been ordering from them for years. The compression hose are great, perfectly sized, and my order always arrives in a timely manner. Best prices available. They are my go to store for compression hose.

  Review of 9/25/25, following an experience of 9/21/25 by ROSALIE K.

• 5 / 5

  

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  Everything went smoothley

  Review of 9/25/25, following an experience of 9/19/25 by T J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service. The associate went out of her way to help me

  Review of 9/25/25, following an experience of 9/15/25 by JOANN L.

• 2 / 5

  

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  The size charts aren’t correct, and because of their return policies, any time I buy anything I know I’m going to be locked in.

  Review of 9/25/25, following an experience of 9/20/25 by A J.

  Answer by brightlifedirect.com

  

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  We understand how frustrating it can be when sizing doesn't match expectations and we sincerely apologize for any inconvenience our return policy may have caused. Your feedback is important and we will use it to improve our services. Thank you for sharing your experience with us!

• 5 / 5

  

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  I am a new customer at brightlifedirect.com. I am very pleased with their customer service, the ease of making returns and their reasonable prices. They offer quality products from reputable brands and shipping has been timely with my packages arriving in good condition.

  Review of 9/25/25, following an experience of 9/19/25 by JENNIFER B.

• 5 / 5

  

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  KEITH, WAS VERY PATIENT WITH ME DURING THE. SELECTION AND ORDERING PROCESS! THANK YOU.

  Review of 9/25/25, following an experience of 9/18/25 by DOROTHEA. A.

• 3 / 5

  

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  The last two timnes I tried to place an order I could not get anything I selected to show up in the shopping cart. I had to call to place my order.

  Review of 9/25/25, following an experience of 9/19/25 by ELLEN N.

  Answer by brightlifedirect.com

  

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  We understand how frustrating it can be when issues arise during the ordering process. We appreciate your feedback and would love to hear more about your experience so we can work towards improving our website. Thank you for taking the time to share your experience!

  Answer by Ellen N.

  

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  I WOULD SELECT THE SATOCKINGS i WANTED TO BUY, CLICK OPN SIXE, COLOR AND THEN CLICK ON THE ADD TO CART BUTTON AND DID NOT GET ANY RESPONSE. I USE DUCKDUCKGO BROWSER WITH WINDOWS 11 OPERASTING SYSTEM. tHERE WAS NO RESPONSE FROM THE WEBSITE AAND NOTHING APPEARED IN MY SHOPPING CART.

  Show exchanges Hide exchanges
• 1 / 5

  

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  I still have not received my order

  Review of 9/25/25, following an experience of 9/8/25 by CHRISTIAN B H.

  Answer by brightlifedirect.com

  

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  We're truly sorry to hear that you have not received your order and we understand how frustrating this can be. A member of our customer service team will reach out to you regarding the status of your order. We appreciate you for bringing this to our attention!

• 5 / 5

  

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  Great Service.

  Review of 9/25/25, following an experience of 9/17/25 by PATRICIA S.

• 5 / 5

  

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  Chris was great to speak with. He answered all my questions about new item I wanted , as well as my reward points..

  Review of 9/25/25, following an experience of 9/18/25 by PATIENCE M.

• 5 / 5

  

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  Working with Brightlife direct for many years... Excellent customer service, fast shipping, good selection of quality products.

  Review of 9/25/25, following an experience of 9/16/25 by VITALY F.

• 5 / 5

  

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  Great customer service, fast shipping and quality products.

  Review of 9/25/25, following an experience of 9/16/25 by VITALY F.

• 4 / 5

  

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  Order was delayed out of stock, but was not notified for quite a while. I’ve always had good results with bright life and disappointed at the delay. Revised order has now shipped.

  Review of 9/25/25, following an experience of 9/10/25 by M. P.

  Answer by brightlifedirect.com

  

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  We’re sorry to hear about the delay and understand how frustrating that can be. We're glad your revised order has shipped and we appreciate your continued trust in BrightLife Direct. Thank you for taking the time to share your experience as this will help us improve!

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