Customer reviews for brightlifedirect.com

Customer reviews

• 5 / 5

  

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  excellent

  Review of 9/25/25, following an experience of 9/16/25 by WILLIAM W.

• 5 / 5

  

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  Easy to find what I needed, easy checkout cheap shipping . Thanks Rod

  Review of 9/25/25, following an experience of 9/16/25 by ELDON D.

• 5 / 5

  

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  If I am able to use it, it must be easy.

  Review of 9/25/25, following an experience of 9/16/25 by MARTHA G.

• 4 / 5

  

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  I really am happy with Brighlife products. They last quite a while and make my legs happy.

  Review of 9/25/25, following an experience of 9/17/25 by MARSHA K.

• 5 / 5

  

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  I talked to a lovely lady who took my order and was most pleasant and helpful. I am 85 and appreciate the help these days. Loved these stockings been using for 60 years!!

  Review of 9/25/25, following an experience of 9/8/25 by TANNIS W.

• 5 / 5

  

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  I usually use the online site to order with good results, but I experienced problems with this order. I called and was taken care of on the phone. The gentleman was very helpful and polite.

  Review of 9/25/25, following an experience of 9/17/25 by PATRICIA A.

• 3 / 5

  

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  not all goods are good

  Review of 9/25/25, following an experience of 9/17/25 by SHARON B.

  Answer by brightlifedirect.com

  

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  We appreciate your feedback and are sorry to hear that not all of our products met your expectations. If you’d like to discuss your experience further or need assistance, please feel free to reach out to our customer service team. Thank you for sharing your thoughts with us!

• 5 / 5

  

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  Very good service

  Review of 9/25/25, following an experience of 9/16/25 by SALVADOR R.

• 4 / 5

  

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  everything went well, no issues.

  Review of 9/25/25, following an experience of 9/14/25 by BETTY S.

• 5 / 5

  

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  Great price for these socks ,just a little long wait on shipping ! Thank you

  Review of 9/25/25, following an experience of 9/13/25 by CURT N.

• 5 / 5

  

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  I just love Bright Life Direct......they are very helpful when I call and order and It's a delightful experience

  Review of 9/25/25, following an experience of 9/11/25 by RENEE S.

• 4 / 5

  

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  The way it is printed and handling of order and comments that followed, it is confusing.

  Review of 9/25/25, following an experience of 9/15/25 by IRIS LUNDY A.

• 5 / 5

  

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  I have used this product for many years and the customer service is great. The allegro compression stockings help with my poor circulation.

  Review of 9/25/25, following an experience of 9/15/25 by SHIRLEY V.

• 5 / 5

  

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  The merch is very much necessary for good health and comfort. The sell quality, medical grade items not the at a reasonable price, not the items that are being offered that turn out to be poor or mediocre kitschy things. Their customer service staff really does give service should you need it. In fact they recently handled a mistake I made in placing an order that got quite confusing - and they did it very well, even restoring my rewards credit so I could use it again!

  Review of 9/25/25, following an experience of 9/7/25 by ABBEY K.

• 5 / 5

  

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  Everything is excellent--easy to use, great choices of products, and speedy delivery.

  Review of 9/25/25, following an experience of 9/13/25 by JANE W.

• 5 / 5

  

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  The customer service was excellent. I would like Medivan to sell me a pair of Left stockings because I only need the stocking for that foot,

  Review of 9/25/25, following an experience of 9/15/25 by CARL S.

• 5 / 5

  

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  I’ve worn them for years. Easy to put on. Comfortable all day. Legs don’t feel tired at the end of a long day.

  Review of 9/25/25, following an experience of 9/15/25 by MOLLY P.

• 5 / 5

  

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  The stockings are good quality. Also the service is excellent

  Review of 9/25/25, following an experience of 9/15/25 by KATHLEEN C.

• 4 / 5

  

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  The compression wraps do not accomadate long legs

  Review of 9/25/25, following an experience of 8/27/25 by TOM P.

• 5 / 5

  

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  These compression stockings are easy to put on and make a difference to my legs after a long day

  Review of 9/25/25, following an experience of 9/6/25 by MARSHA T.

• 5 / 5

  

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  Great the delivery was great or arrived on time UPS rang my bell when they delivered it delivery was absolutely top notch.

  Review of 9/25/25, following an experience of 9/10/25 by CHESTER T S.

• 5 / 5

  

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  Great customer service, fast shipping

  Review of 9/25/25, following an experience of 9/8/25 by JIM T.

• 2 / 5

  

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  I still haven't received my order.

  Review of 9/25/25, following an experience of 8/25/25 by FOSI P.

  Answer by brightlifedirect.com

  

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  We understand how frustrating it can be to not receive your order and we sincerely apologize for any inconvenience this has caused. A member of our customer service team will reach out to you regarding the status of your order. Thank you for sharing your experience with us and we appreciate you for bringing this to our attention!

• 2 / 5

  

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  They were fine until they weren’t. Really messed up an order and kept getting the runaround from customer service. They still haven’t figured it out🙄

  Review of 9/25/25, following an experience of 9/11/25 by RHONDA S.

  Answer by brightlifedirect.com

  

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  We’re truly sorry to hear about the issues you’ve experienced with your order and the frustration you experienced with our customer service. Your feedback is important and we'll look into this to see how we can improve. Thank you for sharing your experience with us!

  Answer by Rhonda S.

  

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  Ok resolved but it took many emails. Some of this was my error but it's confusing that you only have certain brands in one color. Anyway none of them fit so I need to return and exchange. Next steps? I will remove this review if I can figure out how!!!

  Show exchanges Hide exchanges
• 2 / 5

  

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  Compression is good and the fly is handy, the waste band is not adequate consequently they slide down, to expensive of the product having to make adjustments constantly.

  Review of 9/25/25, following an experience of 8/29/25 by DARRELL H.

  Answer by brightlifedirect.com

  

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  We’re glad to hear that you find the compression and fly feature beneficial, but we apologize for the issues with the waistband. We understand how frustrating it can be when a product doesn't meet your expectations. Your comments are important to us and we’ll use them to help improve our offerings. Thank you for sharing your feedback with us!

• 5 / 5

  

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  The site was easy to navigate to place my order.

  Review of 9/23/25, following an experience of 9/15/25 by JANET T.

• 5 / 5

  

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  Always fast shipping. Always accurate. Their private label compression is as good as any at half the price.

  Review of 9/23/25, following an experience of 9/15/25 by BRUCE P.

• 5 / 5

  

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  Very helpful and had all the info from past purchases.

  Review of 9/23/25, following an experience of 9/11/25 by RICHARD L.

• 5 / 5

  

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  I bought thigh high support stockings somewhere else. They wouldn’t stay above knees. I bought one pair from you folks and they stayed about my knees. Hence, I ordered another. I shall keep ordering them from you. Thank you very much.

  Review of 9/23/25, following an experience of 9/10/25 by JOHN S.

• 5 / 5

  

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  I've been shopping online for several months looking for this particular brand. Thank you Brightlife for carrying Mediven stockings! And your website is very user friendly too!

  Review of 9/23/25, following an experience of 9/11/25 by M F. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Very difficult to use your site. I fight it every time.

  Review of 9/23/25, following an experience of 9/16/25 by MARK L.

  Answer by brightlifedirect.com

  

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  We're sorry to hear that you've found our site difficult to navigate. We value your input and would love to learn more about your experience so we can improve. Thank you for sharing your feedback with us!

• 3 / 5

  

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  I am frustrated that as soon as I ordered... I received a 20% coupon in the mail. Why would this discount NOT be offered when I was on line?

  Review of 9/23/25, following an experience of 9/10/25 by T B. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We understand your frustration with the timing of the coupon. We strive to provide the best experience for our customers and your input is valuable in helping us improve. However, please note our 20% promotion is only applicable for Mediven products and it cannot be applied to the item/brand you've purchased which is Therafirm. However, we appreciate you for your feedback with us!

• 5 / 5

  

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  Phoned my order in

  Review of 9/23/25, following an experience of 9/16/25 by DEBORAH T.

• 4 / 5

  

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  The night arm garment for lymphedema, a Circaid Size 3 or 4, which I ordered was recommended by my Occupational Therapist. I phoned BrightLite on Monday Sept 8th because I had paid an extra $19 to have the night arm sleeve delivered on Monday Sept 8th because I had to leave town on Tuesday Sept 9th. The person I talked with checked the undelivered order and said that night sleeve has been discontinued by the manufacturer. The person I talked with helped me find another night garment I could use for the sudden increase in the swelling of the forearm from the prescription from the Therapist. The representative waived the signature requirement so the sleeve could be delivered by the time I returned on Friday Sept 12th. The garment came on Sept 11th and my neighbor put it in the house. Bad News, no one phoned me the day of the delivery that the night garment had been discontinued by the manufacturer. Good News, the representative knew how to find a substitute arm garment that works. Wish I could find my notes to give you the helpful person's name, but do not have time to look around.

  Review of 9/23/25, following an experience of 9/8/25 by LOIS W.

• 5 / 5

  

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  Good as always!

  Review of 9/23/25, following an experience of 9/9/25 by LANCE B.

• 5 / 5

  

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  Customer service is excellent, but I didn’t receive my order until 9.17.

  Review of 9/16/25, following an experience of 9/8/25 by DRAGICA D.

• 5 / 5

  

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  I always get my compression hose from BrightLife. They are great to work with and their prices are comparable to other places.

  Review of 9/16/25, following an experience of 9/15/25 by PAT K.

• 5 / 5

  

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  It works great for keeping up the compression socks.

  Review of 9/16/25, following an experience of 9/8/25 by SHELLIE S.

• 5 / 5

  

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  This company has good products. My ankle wrap came in a timely manner and the for true to their size chart.

  Review of 9/16/25, following an experience of 9/8/25 by ESTHER D.

• 5 / 5

  

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  The pantyhose offer amazing benefits and leg support I have a circulating condition socks don’t help They fit true to sizing

  Review of 9/16/25, following an experience of 9/5/25 by ROBERT K.

• 5 / 5

  

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  Order 5 pairs of compression 20 mmhg to 30mmhg pantyhose to aid in my health and I’m 6’1” tall at 227 pounds and they fit perfectly and do the job I need them for and very smooth feel

  Review of 9/16/25, following an experience of 9/2/25 by JACK T.

• 5 / 5

  

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  It's the first time that I have ordered light compression socks. So far I am pleased and have been wearing them a lot.

  Review of 9/15/25, following an experience of 9/8/25 by NETTIE B.

• 5 / 5

  

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  Great costumer service.

  Review of 9/15/25, following an experience of 9/12/25 by ALLAN A.

• 4 / 5

  

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  I had a great experience with Mediven compressure socks in the past, but not at this time. the design is not as good as material quality and sizes as they are not seamless and making inconvenience feelings over the toes.

  Review of 9/14/25, following an experience of 8/28/25 by ROGER H.

• 5 / 5

  

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  Got a good product, quickly

  Review of 9/14/25, following an experience of 9/5/25 by ADRIENNE M.

• 5 / 5

  

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  I recently had to return the garments I ordered, the quality was there but the sizing was off- I used the chart and still got it wrong! Highly recommend using customer service to place your order, the operator I spoke to made the return easy and was able to suggest alternatives, waiting for the new order to arrive.

  Review of 9/14/25, following an experience of 9/5/25 by KELLY C.

• 5 / 5

  

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  Customer service was outstanding- agent made sure that I was satisfied and answered all my questions. Product is outstanding.

  Review of 9/13/25, following an experience of 9/11/25 by LAWRENCE K.

• 5 / 5

  

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  Easy to order from.

  Review of 9/13/25, following an experience of 9/12/25 by WILLIAM V.

• 5 / 5

  

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  I've ordered compression hose from them for years. Always quick to ship and if I ever have an issue they have been very responsive.

  Review of 9/13/25, following an experience of 9/6/25 by SHEILA H.

• 5 / 5

  

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  I have never had any trouble with ordering from brightlift. I have been getting socks from them for 20years.

  Review of 9/12/25, following an experience of 9/8/25 by LINDA N.

• 5 / 5

  

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  BRIGHTLIFE IS EASY TO ORDER FROM ONLINE. DELIVERY IS EXCELLENT. PRODUCT IS TOP KNOTCH. WOULD RECOMMEND TO ANYONE NEEDING COMPRESSION STOCKINGS ECT.

  Review of 9/12/25, following an experience of 9/8/25 by JOSEPH P.

• 5 / 5

  

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  Very good. Good format. Very helpful staff.

  Review of 9/12/25, following an experience of 9/9/25 by KATHLEEN N.

• 5 / 5

  

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  Fair prices and quick shipping

  Review of 9/12/25, following an experience of 9/4/25 by RICK C.

• 3 / 5

  

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  The products used to be made better and fit better. Slow receiving merchandise.

  Review of 9/12/25, following an experience of 9/9/25 by CAROLYN L.

  Answer by brightlifedirect.com

  

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  Thank you for sharing your thoughts with us. We understand how important product quality and timely delivery are, and we're sorry to hear that your recent experience didn't meet those expectations. We appreciate your feedback as this will help us improve.

• 5 / 5

  

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  I had no problems with this company. I like doing business with this company.

  Review of 9/12/25, following an experience of 9/1/25 by ALYLCE A.

• 5 / 5

  

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  Andre who took my order was very polite and efficient. Hopefully shipping will work as smoothly as plading the order!

  Review of 9/12/25, following an experience of 9/9/25 by JEANETTE MOTT O.

• 5 / 5

  

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  Product is always quality, shipped quickly and customer service is 2nd to none!

  Review of 9/12/25, following an experience of 9/11/25 by GRETCHEN W.

• 5 / 5

  

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  Fast knowledgeable information . Staff could not have been better. It is so great to talk to a real person and not a robot. I would give 10 stars, 5 is not enough.

  Review of 9/12/25, following an experience of 9/10/25 by IRENE S.

• 5 / 5

  

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  Prompt attention to the order, great communication, fast shipment. Thank you.

  Review of 9/12/25, following an experience of 9/8/25 by TEAH S.

• 5 / 5

  

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  Ordering is easy, products shipped out on time and always received. Excellent customer service, always there to help out.

  Review of 9/12/25, following an experience of 9/5/25 by JIM L.

• 5 / 5

  

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  Customer service has been top-notch! I have always gotten a live person; they are knowledgeable about the compression socks, and they can solve a problem

  Review of 9/12/25, following an experience of 9/2/25 by JANE R.

• 3 / 5

  

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  I did not realize I was getting only one item. Since I have 2 legs I thought there would be 2 compression items thank you

  Review of 9/12/25, following an experience of 8/30/25 by JEROME A.

  Answer by brightlifedirect.com

  

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  Thank you for your feedback! We understand how important it is to receive the right items, and we apologize for any confusion regarding your order. We appreciate you for bringing this to our attention so we can provide more information regarding the product.

  Answer by JEROME A.

  

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  thank you for replying Like the product I have bin using Juro compression which Kaiser supplies in Hawaii

  Show exchanges Hide exchanges
• 5 / 5

  

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  Love these support hose. They give sufficient compression and are comfortable.

  Review of 9/12/25, following an experience of 9/2/25 by GIACINTA W.

• 4 / 5

  

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  Good products

  Review of 9/12/25, following an experience of 8/27/25 by DEBORAH G.

• 5 / 5

  

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  I looked for a toeless version of thigh high stockings with a look that will work well with sandal style shoes and a ballet length dress for a wedding. I think they meet the need becuae they look sheer and more dressy than most compression stockings options, The Brightlife website makes it easy to search for what you like and compare options.

  Review of 9/12/25, following an experience of 9/1/25 by GLENYS S.

• 2 / 5

  

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  No silicon band at the top to make it stick and stay up

  Review of 9/12/25, following an experience of 9/3/25 by LUCIE G.

  Answer by brightlifedirect.com

  

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  Thank you for sharing your feedback. We understand how important it is for products to perform as expected, and we appreciate you bringing this concern to our attention. We appreciate your support and hope to serve you better in the future.

• 5 / 5

  

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  Site is very easy to navigate, great prices and offers, great product, I always get my compression sucks from Brightlife Direct.

  Review of 9/12/25, following an experience of 9/4/25 by VERA B.

  Answer by brightlifedirect.com

  

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  Thank you so much for your review! We're thrilled to hear that you find our website easy to navigate and appreciate our great prices and products. It's wonderful to know that we are your go-to for compression socks. We look forward to serving you again!

• 5 / 5

  

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  THE CUSTOMER SERVICE REP WAS KNOWLEDGEABLE, COURTEOUS, AND VERY EFFICIENT. VERY PLEASANT TRANACTION.

  Review of 9/12/25, following an experience of 9/2/25 by PETE K.

• 5 / 5

  

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  The socks arrived in a few days and fit well. They seem to be helping my problem Good product.

  Review of 9/12/25, following an experience of 9/2/25 by MIKE C.

• 5 / 5

  

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  They fit my husband very nicely . Easy for the nursing assistants put on his legs in morning before he goes to breakfast in his wheelchair. He is in Respite Care & I can not be there every morning. He can also remove late in evening and fold nicely on table . Fits ankle, Calf & well below his knee. Highly recommend the open toe and this brand.

  Review of 9/12/25, following an experience of 9/3/25 by NANCI L.

• 5 / 5

  

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  My support stockings are comfortable and very supportive. The band on the thigh high stays put. I'm quite satisfied.

  Review of 9/12/25, following an experience of 8/29/25 by BARBARA H.

• 5 / 5

  

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  Always very efficient and very informative if there is a delay for some reason.

  Review of 9/12/25, following an experience of 8/22/25 by RHONDA T.

  Answer by brightlifedirect.com

  

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  Thank you for your review! We’re delighted to hear that you've experienced our efficiency and clear communication. Your feedback inspires us to maintain our high standards. We appreciate your support and hope to serve you again!

• 3 / 5

  

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  They have a lot of really great stuff that looks like it would be very helpful, but not a lot of explanation on how it’s properly used. I was confused with some of the products. People swore by them, but I don’t understand how they get used.

  Review of 9/12/25, following an experience of 8/19/25 by MARK M.

  Answer by brightlifedirect.com

  

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  Thank you for sharing your thoughts with us. We understand how important it is to have clear instructions for the products and we appreciate your feedback. If you have specific questions or need assistance with any of these items, please feel free to reach out to our customer service team so we can assist you. We value your input and hope to improve your experience!

• 5 / 5

  

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  Excellent service. Very fair prices and very good quality merchandise. I am very pleased.

  Review of 9/12/25, following an experience of 5/6/25 by DONALD L.

• 1 / 5

  

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  I have not received my order. Will probably cancel in the next couple of days. How can a company ask for a survey and opinion when it is not able to deliver a prepaid order?

  Review of 9/12/25, following an experience of 8/29/25 by H Z. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We sincerely apologize for the inconvenience you've experienced with your order. We understand how frustrating this situation can be and we appreciate your feedback. As we've checked here, your package was delivered on September 5 and was left in the Front Desk or Mailroom. You may also reach out to our customer service team so we can assist you further.

• 5 / 5

  

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  The site itself is fine. It’s easy to navigate, has good pictures and descriptions of products, checkout is easy. I did have quite a bit of trouble overall, as my first order was returned to the company AFTER it had actually arrived at my small-town, local post office because the name was incorrect on my mailing label. It was returned to the company, undeliverable. The order had taken almost two weeks to get to my town (tracking feature is good). After I contacted customer service, they resent the order. Unfortunately, when those stockings finally arrived, they were way too large, although I had matched the size chart exactly. So, Ray was helpful in offering several other choices to try. I thought I could just exchange and pay the difference, but it wasn’t that simple. They sent a label electronically which I printed and used to return the stockings. Then I had to wait until the stockings had actually been received AND a credit has been applied to my account. That process took about two weeks. So by the time I ordered my second round of stockings and received them, summer was over. I wish they offered other shipping options besides DHL. Fed Ex would be my preference, and I’d be willing to pay a few bucks extra for faster delivery. The orders are filled promptly, but there is definitely a lag in shipping once the order is filled. The quality of the products as been good.

  Review of 9/7/25, following an experience of 8/17/25 by GWEN T.

• 5 / 5

  

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  They always have the best price on my Allegro Athletic 20-30mm support socks. Shipping is quick and the service has been excellent.

  Review of 9/7/25, following an experience of 9/4/25 by ANTHONY L.

• 5 / 5

  

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  I always have good response from you.

  Review of 9/7/25, following an experience of 9/4/25 by SHERRY W.

• 5 / 5

  

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  I have ordered from Brightlife Direct for 30 or 40 years. Everything about the company is excellent.

  Review of 9/6/25, following an experience of 9/2/25 by VALERIE G.

• 5 / 5

  

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  The best socks I ever had

  Review of 9/6/25, following an experience of 9/4/25 by BEATA S.

• 3 / 5

  

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  Wrong then fixed

  Review of 9/6/25, following an experience of 8/28/25 by L M. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for sharing your experience with us. We understand that there can be challenges, and we're glad to hear that the issue was ultimately resolved. We hope to serve you better in the future!

• 5 / 5

  

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  Great customer service, help with bonus points and easy return policy.

  Review of 9/6/25, following an experience of 9/4/25 by JENNIFER B.

• 5 / 5

  

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  No problem, can't wait to receive it.

  Review of 9/6/25, following an experience of 9/4/25 by BEVERLY T.

• 5 / 5

  

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  I prefer ordering over the phone. The customer service is fantastic. I have dealt with Diane, Addie and Alicia, and they have all been very helpful with sizing and the best brand for my needs! Love the company!

  Review of 9/6/25, following an experience of 9/3/25 by KAREL M.

• 5 / 5

  

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  Everyone is very friendly and professional a pleasure doing business with you

  Review of 9/6/25, following an experience of 9/2/25 by CAROLE P.

• 5 / 5

  

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  A good product.

  Review of 9/6/25, following an experience of 9/4/25 by MARGARET K.

• 5 / 5

  

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  Fast friendly service

  Review of 9/6/25, following an experience of 9/3/25 by GARY L.

• 5 / 5

  

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  I ordered a pair impression stockings for my mother and they arrived very quickly. She had an issue with them a few weeks in and I reached out to the company and they responded within hours. Brad helped me with my issue and resolved it within minutes. I was very happy with the outcome and the company. Definitely recommended

  Review of 9/6/25, following an experience of 9/2/25 by LORETTA S.

• 5 / 5

  

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  The order arrived earlier than expected in excellent condition.

  Review of 9/6/25, following an experience of 8/28/25 by CAMILLE B.

• 5 / 5

  

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  Great selection. Quick processing and delivery time.

  Review of 9/3/25, following an experience of 9/1/25 by ALLYSE F.

• 5 / 5

  

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  These are the first compression socks that my daughter could get on without frustration. She loves them.

  Review of 9/3/25, following an experience of 8/13/25 by JANEEN W.

• 5 / 5

  

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  Great service and price. Thanks

  Review of 9/3/25, following an experience of 8/23/25 by NANCY F C.

• 5 / 5

  

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  I am 5'1" and this is the only compression stocking I have been able to wear without cutting off my circulation at the ankle and knee. The petite length and the silicone band meet my needs perfectly.

  Review of 9/3/25, following an experience of 8/18/25 by JENNIFER B.

• 5 / 5

  

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  everything was very good

  Review of 9/3/25, following an experience of 8/20/25 by A C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great quality, prices and delivery!

  Review of 9/3/25, following an experience of 8/25/25 by KATHY R.

• 5 / 5

  

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  Excellent extremely helpful

  Review of 9/3/25, following an experience of 8/28/25 by LOIS N.

• 5 / 5

  

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  Staff were extremely helpful. Product arrived before surgery. I real struggled getting them on. .about 20 minutes. But once on they were fine.

  Review of 9/3/25, following an experience of 8/25/25 by JAN N.

• 5 / 5

  

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  Customer for over 15 years. Easy to wash and dry, holds shape and supports my calf perfectly. Allegro Cool Max #324. Good pricing and quick delivery.

  Review of 8/30/25, following an experience of 8/29/25 by C. MICHAEL B.

• 5 / 5

  

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  Excellent online purchasing every time.

  Review of 8/30/25, following an experience of 8/29/25 by PAT F.

• 4 / 5

  

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  Friendly and knowledgeable customer service!

  Review of 8/30/25, following an experience of 8/21/25 by JOSEPH K.

Reviews displayed in chronological order