Customer reviews for brightlifedirect.com

4.6 / 5

Calculated from 2240 reviews obtained over the last 12 months

8372 reviews since 26/05/2023

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Bright Life is praised for its comfortable and effective compression stockings. The easy-to-use website and excellent customer service enhance the shopping experience.

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  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
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Information brightlifedirect.com

  • Company

    BrightLife Direct

  • Description

    BrightLife Direct, Inc. has been serving the greater community of people who wear medical compression garments for over 30 years.

  • Address

    1840 Enterprise Drive 48309 Rochester Hills, MI

  • Website

    https://www.brightlifedirect.com/

  • Category

    Health and beauty

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icon sparkle Review Summary

Bright Life is praised for its comfortable and effective compression stockings. The easy-to-use website and excellent customer service enhance the shopping experience.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Was it helpful? Yes No

Customer reviews

  • 5 / 5
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    I find there service is fast and the products of excellent quality. I have bought stockings for years you can’t beat the quality for the price.

    Review of , following an experience of by A A. *

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  • 4 / 5
    Edit Flag

    I have used the sleeves for lymphedema for the last 12 - 14 years, since my breast cancer. The service has always been prompt and accurate. However, the last two sleeves, ordered as beige, have been very dark - as if two colors for two ethnicities, have been combined to one. As an older woman who does not get in the sun, the sleeve is much more obvious than previous ones. This is just my personal feeling.

    Review of , following an experience of by A A. *

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  • 1 / 5
    Edit Flag

    I was not told this was back ordered. When I got the stockings and began to put them on, several have snags and one has a hole. I never had a problem before. I am unsure is I will ever order from you again.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

    Answer by brightlifedirect.com
    Flag

    Thank you for your feedback. We apologize to hear about your recent experience with your order. We understand how important it is to receive products in excellent condition and to have a seamless ordering process. Regarding the backorder issue, we strive to provide accurate and transparent information about the availability of our products. We are terribly sorry that this information wasn't communicated clearly to you and we'll work on improving our communication in this regard. Regarding the snags and holes on your items, to address this matter, our customer service team will reach out to you directly to find a solution that meets your needs. Thank you for bringing this to our attention and we're committed to making improvements to provide you with a better experience in the future.

    Answer by A A
    Flag

    Well, I have not heard from your customer service team and I doubt that I will. I will think long and hard before I order from you again. If you check I have been ordering from you for years,

    Answer by brightlifedirect.com
    Flag

    We apologize to hear that you haven't heard from our customer service team yet. Your loyalty over the years is greatly appreciated and we understand your frustration with the lack of communication. Please know that I have reached out to our customer service team to email or call you and assist you with the return process. Thank you for your patience and continued support. Your satisfaction is important to us and we're committed to making things right.

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  • 5 / 5
    Edit Flag

    Returning customer found web site easy to place my order. When package arrived, the items from Allegro brand were not true to size.The issue was quickly handled by the very helpful customer service representative, Shaheen. I have found Bright Life Direct to be providing excellent for service for over 15 years.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    fabric has improved from last order during pandemic. Order sent timely.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    One these liners .

    Review of , following an experience of by A A. *

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  • 4 / 5
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    I like Brightlifedirect because of the way you can search for items and for the returns policy. I do however find it confusing when you return something and you try to use that credit toward an immediate purchase and try to use points as well. More sales/lower prices would be even better. Or have sales run longer, I missed some Sigvaris sales because they were flash sales and in my first year into a POTS diagnosis that's my favorite brand.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Their prices and quality are the best..we will order socks from them again.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Everything went smoothly and my ordered arrived as explained.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    They were very expedient with the order and the lady on the phone who took my order was most cordial. What I don't like is that I continue to get ads about Brightlife products continually and I don't need to order any more stockings for a while.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Always just what I wanted. Comes on time and the order has been right.

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  • 5 / 5
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    Have always been satisfied with the product and the helpfulness of the representatives.

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  • 3 / 5
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    not what I thought it was suppose to be wanted the foam with self stick both sides and is washable and reusable got some from my therapy clinic wanted more for both legs

    Review of , following an experience of by A A. *

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    Answer by brightlifedirect.com
    Flag

    Thank you for your feedback. We apologize for any confusion or misunderstanding regarding the product you received. We want to make sure you get exactly what you need and meet your expectations. To assist you further and provide you with the correct product, our customer service team will be reaching out to you directly. We're here to address your concerns and find a solution that meets your needs. Thank you for bringing this to our attention and we appreciate your understanding as we work to make things right for you.

  • 1 / 5
    Edit Flag

    orderd small size from chart size are too small not able get them on at all they do not stretch enough over sock aid

    Review of , following an experience of by A A. *

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    Answer by brightlifedirect.com
    Flag

    Thank you for your feedback. We apologize to hear that the compression socks you ordered in the small size are too small and not stretchy enough to comfortably fit over your sock aid. Finding the right size and fit for compression socks is essential for comfort and effectiveness. We understand how frustrating it can be when the sizing doesn't meet your expectations. To address this matter, our customer service team will reach out to you directly to find a suitable solution that meets your needs, whether that involves exchanging for a larger size or exploring other options that work better for you. Thank you for bringing this to our attention and we look forward to the possibility of serving you better in the future.

  • 5 / 5
    Edit Flag

    Great company with good prices & prompt service

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Love these compression socks, and I wish they weren’t discontinued.

    Review of , following an experience of by A A. *

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  • 4 / 5
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    The gloves are fabulous! But the ankle supporters weren't large enough, even though I ordered large and extra large.

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  • 5 / 5
    Edit Flag

    Great prices, great service, and great people. I had once ordered some items and a day later they went on sale. I called and they refunded me the difference. That is great service!

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    I have been a customer for many years. I am satisfied with the product that I wear. I keep on ordering every year, especially when they have their annual sale (buy 3 and get 1 free).

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    Easy to use

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Excellent source for the support I need on a daily basis. The choice is sheer and silky and the color is beautiful, very happy. Delivery was swift. Thank you!!!!!!!!Karen

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  • 5 / 5
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    The customer service is excellent. Being that I order these hose for my mother, customer service has records that can quickly identify my needs. It makes my ordering quick and so stress free. Thank you!

    Review of , following an experience of by A A. *

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  • 5 / 5
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    The product is excellent at a reasonable price & shipping was quick. What else could one want?

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Great stockings! Keeps the blood flowing in my lower legs. No swelling

    Review of , following an experience of by A A. *

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  • 5 / 5
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    I’ve been wearing these to work everyday for 10 plus years.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Wonderful products and service. I have used BrightLife direct for years.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    I always talk to someone when I call, and they are always polite and competent. The delivery is never very long, and the stockings in my opinion are outstanding, and pretty much stay the same price, although there is rampant inflation all around us. Excellence is my view.

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    Worked great thank you!!

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    BrightLife took care of my exchange ( I had ordered the incorrect items) promptly. I’ve been ordering compression hose from them for several years, and I’ve always been satisfied with the product and the price. Their customer service support was really helpful for this exchange. Quality, price, support—what else can a customer ask for?

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  • 5 / 5
    Edit Flag

    They always do such a great of customer service. They are friendly and understanding and try to help any way they can.

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  • 5 / 5
    Edit Flag

    Easy to reorder and delivered quickly.

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  • 5 / 5
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    Great folks with good advice and a willingness to be of help any time.

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  • 5 / 5
    Edit Flag

    I've used the brightlife direct site for years. The allegro socks work well for me. The web site is easy to use and I find it easy to re-order confirming by using the past orders screen. There are many products for all customers.

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  • 5 / 5
    Edit Flag

    The site is very easy to navigate. Type in the name of the sock and all with that name will come up.

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  • 3 / 5
    Edit Flag

    Socks are too large. Need small which you no longer so will never be able to wear.

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    Answer by brightlifedirect.com
    Flag

    Thank you for your feedback. We apologize to hear that the socks you received are too large and that we no longer have the size you need. We understand the importance of getting the right fit and we are terribly sorry for the disappointment this may have caused. To address this matter, our customer service team will reach out to you directly to find a solution that meets your needs. Thank you for bringing this matter to our attention and we're committed to continually improving our products and services to ensure a better experience for our valued customers.

  • 5 / 5
    Edit Flag

    Fit great after measuring legs and ankles. The only way to order.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Good products at good prices. Web site was easy to order from.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    I love the juzo brand compression socks that I find here.

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  • 5 / 5
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    Helpful customer service; excellent recommendations. Good products and good prices. I have been buying from them for years!

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  • 5 / 5
    Edit Flag

    Their customer service is superb. I always feel that they care about me personally when I have questions or concerns. And, I like their wide range of selections for my needs.

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  • 5 / 5
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    windy was great . thank you.

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  • 2 / 5
    Edit Flag

    3 days later and part of my order has not yet shipped. Waiting on compression garmet that not having is limiting family member's function.

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  • 5 / 5
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    They are the easiest and well fitting wraps

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Brightlifedirect has top quality merchandise at competitive prices.

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  • 5 / 5
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    i have dealt with Brightlife on two occasions and my experience with all dimensions of the company have been highly positive.

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  • 5 / 5
    Edit Flag

    I had a question about y order and received a quick response from Charmaine. She quickly investigated and since they did not have my item in their stock, she had the company send it directly to me. And I received it within a few days. I highly recommend this company.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Great store..this is where I buy all my lymphedema stockings from.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Site is easy to use, I have always been happy with your products and you have always quickly resolved and problems, questions os issues. Excellent customer service!

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Great Customer Service.

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  • 5 / 5
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    I thought Customer Support was excellent. They were more than happy to take care of my request for an exchange and were very friendly about it. They quickly sent out the replacements

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  • 5 / 5
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    Both items I ordered fit and were the right color shade.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Patient with return. Sales are great. Sales people one of a kind. Products great.

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  • 5 / 5
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    The service at Brightlifedirect.com could not have been better. The issues were addressed kindly, promptly, and generously.

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  • 5 / 5
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    Sales Rep. was very good explaining product. She was very patient with me, as this was first purchase for me for compression socks.I will be making another purchase in very near future, Thank you very much.

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  • 4 / 5
    Edit Flag

    Have a hard time finding compression stockings at affordable prices in my small town. Bright Life Direct was the source I chose, Was able to find the product my Dr. recommended to wear on-flight for a trip I'm taking in the Fall.

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  • 5 / 5
    Edit Flag

    The site is easy to navigate. Costumer service was very friendly and helpful when asking questions on how to use my points I’ve earned towards a future order. Disappointed in not being able to use points at any time, but that doesn’t take away from the quality of the products and the fast, free delivery. Have been using their products for many years.

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  • 4 / 5
    Edit Flag

    It could be easier to find the product I want if like products (open toe for instance) would be shown together instead of having to go through rows of other products in the pictures shown .

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  • 5 / 5
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    Love when you have sales and let me know. The products I buy are awesome.

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  • 5 / 5
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    Their prompt, accurate filling of orders, and the longevity of their Allegro products has made me a repeat customer for over ten years.

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  • 5 / 5
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    I have always had great service & pass your company on to others you get 5 star rating

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  • 3 / 5
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    The item I received was not the item pictured when I made the purchase. They did let me return it though.

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    Answer by brightlifedirect.com
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    Thank you for your feedback. We apologize to hear that the item you received was not as pictured when you made the purchase and we understand how important it is to receive what you expect. Your satisfaction is important to us and we're glad that we were able to assist you with the return process. Thank you for bringing this matter to our attention and we're committed to continually improving our products and services to ensure a better experience for our valued customers.

  • 4 / 5
    Edit Flag

    The navigation of the site was great. Some of the packaging looked more worn than you would expect with new items. I paid for slightly faster shipping but something was out of stock so one of the 5 items took an extra week or so to arrive.

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  • 5 / 5
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    easy to use, good selection, quick shipping

    Review of , following an experience of by A A. *

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  • 5 / 5
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    These socks are superb. And the store has excellent sales.

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  • 5 / 5
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    Good website, easy to navigate, competitive prices. Reasonably quick shipping.

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  • 5 / 5
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    The product was delivered as promised. The packaging was super protective. The socks are what I consider sheer and fit perfectly. Thanks for the great product.

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  • 4 / 5
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    With the change in product codes, it was difficult to identify product purchased previously.

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  • 1 / 5
    Edit Flag

    Re. my last order, because of the backorder I don't thnk I received the sale price.. I paid $33.56 each for 2 pairs of Sigvaris support hose. There is no invoice # on the shipping. I can not scan it because I do to know how.

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    Answer by brightlifedirect.com
    Flag

    Thank you for your feedback. We apologize for any confusion regarding the sale price and the backorder situation. Your satisfaction is important to us and we want to ensure that you receive the correct pricing and have a positive experience. To address this matter, our customer service team will be reaching out to you directly. They will work with you to ensure that you are charged the appropriate sale price. Thank you for bringing this to our attention and we're committed to ensuring that you receive the correct pricing and resolving any concerns you may have about your order.

  • 5 / 5
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    Very comfortable and more breathable than others we've tried. Good compression.

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  • 5 / 5
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    So very very Thankful my ultrasound technician wrote down your info for me I now have 6 pairs of opened towed knee high Compression Stockings that fit properly!!! Need more!!!! Excellent price, great customer service!

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  • 5 / 5
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    Love the stockings. Absolutely I recommended them.

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  • 5 / 5
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    Very easy to select products and transactions are easy. Staff is always available for support to make it easy.

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  • 5 / 5
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    This site always has the compression products I need at a good price.

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  • 5 / 5
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    I love the variety of products available from Brightlife Direct. I wear both knee-high and thigh-high compression stockings and I can always find what I need at reasonable prices.

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  • 5 / 5
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    lots of sales, good products, good prices, easy order and deliveries are very good

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  • 5 / 5
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    Good product good service very pleased

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  • 5 / 5
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    Looking for a tall pair of comp socks for years. Success!

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  • 5 / 5
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    Great service.

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  • 4 / 5
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    The heals seem to wear out to fast for $30.00 a pair.

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  • 5 / 5
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    They are nice, and they have good prices.

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  • 5 / 5
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    very good representives that answer my call.

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  • 5 / 5
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    These support hose are high quality and long lasting. I have reordered them many times.

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  • 5 / 5
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    I love the allegro products.

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  • 5 / 5
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    reorder

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  • 5 / 5
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    Great products at great prices. Awesome customer service. Used their products for several years to minimize blood pooling in legs and abdomen due to POTS.

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  • 5 / 5
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    The order was received on time. The alegro products are very good

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  • 4 / 5
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    This is not the first or second time I ordered these. Been a customer for years. And will be getting more when needed.

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  • 5 / 5
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    Fast and easy to work with. Very helpful on the phone when e called. Will be placing another order in the future. Thanks

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  • 5 / 5
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    Great product & great price.

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  • 5 / 5
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    Excellent customer service, and quality products

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  • 5 / 5
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    Great products great service.

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  • 5 / 5
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    I get regular emails from Brightlifedirect.com and watch for Allego sales. I've been wearing a certain style for years and have been happy with them. The site is easy to navigate and the shipping time and cost are reasonable.

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  • 5 / 5
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    Ordering online and receiving my compression stockings in a timely manner works out well using Bright Life Direct.

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  • 5 / 5
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    Thanks.

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  • 5 / 5
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    Love Brightlife Direct. I have been a customer for 7 years and can’t make it a day without my compression hose. They are dependable and fairly priced in my opinion.

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  • 5 / 5
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    Prompt, accurate service and competent customer service representatives to answer any questions or clear up and confusion make this company a pleasure with which to deal.

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  • 5 / 5
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    Good products. Very good service by phone.Good at explaining things.

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  • 5 / 5
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    Excellent service. Very reliable. I am happy that they also offer easy payments as well.

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  • 5 / 5
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    Great company and products. I’ve been ordering my pantyhose from Brightlifedirect.com for several years and have always been extremely satisfied.

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  • 5 / 5
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    I am very pleased with the compression hose I ordered from you. I was referred to you by my cousin Alice Olson who also uses your product. I definitely will be ordering from you again. Thank you

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