Customer reviews for brightlifedirect.com

Customer reviews

• 5 / 5

  

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  I have been happy with the service I have received.

  Review of 8/16/23, following an experience of 7/26/23 by A A. *

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• 5 / 5

  

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  Information is concise and clear. Great help in determining the level of compression for the socks.

  Review of 8/16/23, following an experience of 7/25/23 by A A. *

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• 5 / 5

  

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  I have been a customer of Brightlife for many many years!! They have always had a wonderful product with their Compression Wear products. I wear compression wear daily and their products, the Allegro brand has always been outstanding. When I have questions or need customer service, Brightlife has always been wonderful! They’ve helped with all my needs. I look forward to continuing with Brightlife.

  Review of 8/16/23, following an experience of 8/2/23 by A A. *

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• 5 / 5

  

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  Very good, but I prefer their personal service bt phone

  Review of 8/16/23, following an experience of 7/24/23 by A A. *

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• 5 / 5

  

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  Durable Comfortable

  Review of 8/16/23, following an experience of 7/23/23 by A A. *

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• 5 / 5

  

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  I find the toeless kneehigh by Allegro very comfortable. The shipping is timely and the company offers good discounts.

  Review of 8/16/23, following an experience of 7/23/23 by A A. *

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• 4 / 5

  

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  The compression sleeve was as expected except for the color. You no longer provide the brown sleeve color, which I prefer.

  Review of 8/16/23, following an experience of 7/21/23 by A A. *

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• 5 / 5

  

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  Wonderful customer service and always great products available here.

  Review of 8/16/23, following an experience of 7/24/23 by A A. *

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• 5 / 5

  

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  Excellent quality support panty hose!!! Very affordable prices and they last for a very long time.

  Review of 8/16/23, following an experience of 7/24/23 by A A. *

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• 5 / 5

  

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  They are very comfortable, long lasting, some I have worn for several years and are still in great shape.

  Review of 8/16/23, following an experience of 7/24/23 by A A. *

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• 5 / 5

  

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  Good products, quick delivery, great customer service.

  Review of 8/16/23, following an experience of 7/21/23 by A A. *

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• 5 / 5

  

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  It's very easy to order things from brightLife and they are good about taking returns if the item isn't right.

  Review of 8/16/23, following an experience of 7/24/23 by A A. *

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• 5 / 5

  

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  I am very happy with my order. The stockings I ordered wear well and for pretty long. I do have one complaint, It very seldom happens, but occasionally some stockings will not stay up. I have worn your stockings for a couple of years and I can say the not staying up ones hardly ever happen. I've been going to cut off the top of a pair I am ready to throw out and try to see if that would hold up the ones that won.t stay up. We'll see. Thank you.

  Review of 8/16/23, following an experience of 7/24/23 by A A. *

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• 5 / 5

  

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  I have been purchasing my compression hose (knee-high, Allegro brand) for many years and I have been completely satisfied with the product and service.

  Review of 8/16/23, following an experience of 7/23/23 by A A. *

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• 5 / 5

  

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  Items received as ordered- quick delivery

  Review of 8/16/23, following an experience of 7/24/23 by A A. *

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• 5 / 5

  

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  I received the order quickly. The s9cks and the compression stockings fit perfectly. I am 5 foot tall and other compression stockings are too long and are too tight because they are too high on my legs. I travel a lot so I need the compression stockings due to my circulatory problems. I am happy to find some that fit me correctly . I think these will be what I need.

  Review of 8/16/23, following an experience of 7/23/23 by A A. *

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• 5 / 5

  

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  Quick service, quality product.

  Review of 8/16/23, following an experience of 7/22/23 by A A. *

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• 5 / 5

  

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  usual quality socks

  Review of 8/16/23, following an experience of 7/24/23 by A A. *

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• 5 / 5

  

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  The site is easy to use. And I’m always satisfied with tge phone support.

  Review of 8/16/23, following an experience of 7/18/23 by A A. *

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• 5 / 5

  

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  Workers were very helpful, patient, ,polite and understanding.

  Review of 8/16/23, following an experience of 7/19/23 by A A. *

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• 1 / 5

  

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  I ordered 7/19/23 and am still waiting for my order.

  Review of 8/16/23, following an experience of 7/19/23 by A A. *

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  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We apologize to hear that you're experiencing a delay in receiving your order and we understand the importance of receiving your order in a timely manner. Please know that we take these matters seriously and are committed to resolving them as quickly as possible. To address this matter, our customer service team will reach out to you to track your order and find a solution that meets your needs and expectations. Thank you for bringing this to our attention and we're committed to ensuring that this will not happen again in the future.

• 5 / 5

  

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  Great stockings, good support. This is my go to brand

  Review of 8/16/23, following an experience of 7/18/23 by A A. *

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• 5 / 5

  

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  reduced oedema significantly. Allowed stasis ulcer to heal. Leg more comfortable.

  Review of 8/16/23, following an experience of 7/17/23 by A A. *

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• 5 / 5

  

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  Brightlife has great sales, delivers orders quickly, and has excellent customer service.

  Review of 8/16/23, following an experience of 7/20/23 by A A. *

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• 5 / 5

  

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  These stockings are very soft and comfortable. They don’t bind at the top.

  Review of 8/16/23, following an experience of 7/18/23 by A A. *

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• 5 / 5

  

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  Very good customer service.

  Review of 8/16/23, following an experience of 7/18/23 by A A. *

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• 4 / 5

  

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  A little complicated to get to where you wanted to go.

  Review of 8/16/23, following an experience of 7/19/23 by A A. *

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• 5 / 5

  

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  Merchandise arrived in great shape. Very pleased with your service. Thank you very much.

  Review of 8/16/23, following an experience of 7/14/23 by A A. *

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• 3 / 5

  

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  Even though I paid for the expedited shipping, delivery is always SO slow!!! I am going to have to order from a different company because of this.

  Review of 8/16/23, following an experience of 7/21/23 by A A. *

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  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We apologize to hear that the expedited shipping option didn't meet your expectations and that you've been experiencing delays in delivery. We completely understand how important it is to receive your order promptly, especially when you've opted for expedited shipping. Your feedback highlights an area where we can improve and we want you to know that we take this matter seriously. Our goal is to provide a seamless and efficient shopping experience, and we are terribly sorry that we fell short in this instance. Thank you for bringing this matter to our attention and we hope that we can serve you better in the future.

  Answer by A A

  

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  wellllll….i probably won’t be ordering through you again. Sorry!

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• 4 / 5

  

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  Product was very good quality, took awhile to ship

  Review of 8/16/23, following an experience of 7/20/23 by A A. *

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• 5 / 5

  

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  quck turnaround on delivery,. So far, product quality is as expected. Will see how the compression sock wears

  Review of 8/16/23, following an experience of 7/19/23 by A A. *

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• 5 / 5

  

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  All good

  Review of 8/16/23, following an experience of 7/19/23 by A A. *

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• 5 / 5

  

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  Great products and great price. Highly recommend. I wish I knew these products and used them many years ago.

  Review of 8/9/23, following an experience of 7/22/23 by A A. *

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• 5 / 5

  

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  I have always had a positive experience and received good products in a timely fashion and at a reasonable price. Roger G.

  Review of 8/8/23, following an experience of 8/7/23 by A A. *

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• 5 / 5

  

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  Well-organaized web site. Always has products I need at a good price. Shipping is prompt.

  Review of 8/8/23, following an experience of 8/7/23 by A A. *

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• 5 / 5

  

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  Been a customer for years - competitive pricing, great customer service, and fast fulfillment/shipping. Couldn't ask for more!

  Review of 8/8/23, following an experience of 8/7/23 by A A. *

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• 5 / 5

  

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  Excellent customer service and excellent products.

  Review of 8/8/23, following an experience of 8/7/23 by A A. *

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• 5 / 5

  

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  I found them to meet the criteria as compression and comfortable as well. And not so tight on top to cut the circulation off

  Review of 8/8/23, following an experience of 7/28/23 by A A. *

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• 4 / 5

  

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  They were very helpful and kind when I called to place my order. I told her the issues I had in the past with products from them. She let me use my points to purchase another item. Hopefully this item will last longer with no issues.

  Review of 8/8/23, following an experience of 8/1/23 by A A. *

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• 5 / 5

  

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  Although I haven't yet received this order (just placed yesterday), I have been ordering compression garments from Bright Life Direct for several years. They are a great company do do business with!

  Review of 8/8/23, following an experience of 8/1/23 by A A. *

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• 5 / 5

  

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  Brightlifedirect is an excellent source of quality compression stockings and products for lymphedema treatment. Their prices are very reasonable compared to other sources and their own brand Allegro is even more reasonable while still top quality. This is my preferred store for compression stockings. And if something doesn't fit, they ask you to donate it and will take the charge off your account. Amazing in this day and age.

  Review of 8/8/23, following an experience of 8/1/23 by A A. *

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  Answer by brightlifedirect.com

  

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  We truly appreciate your glowing review! It's heartening to hear that our commitment to quality and affordability, especially with our Allegro brand, is making a difference. Your satisfaction is our top priority, and we're glad to hear our donation policy has resonated with you. Thank you for choosing Brightlifedirect!

• 5 / 5

  

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  I placed my order over the phone. The person taking my order was very helpful and patient with me. The order came very quickly. Very satisfying.

  Review of 8/8/23, following an experience of 7/28/23 by A A. *

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• 5 / 5

  

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  Service was very good.

  Review of 8/8/23, following an experience of 7/29/23 by A A. *

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• 5 / 5

  

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  Excellent product, easy and pain free way to apply stockings. For myself, who cannot apply stockings myself, my carers found the product quick and easy to apply, compared to the standard applicators. A world of difference, and worth the money. Thank you.

  Review of 8/8/23, following an experience of 7/28/23 by A A. *

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• 5 / 5

  

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  Very helpful

  Review of 8/8/23, following an experience of 8/2/23 by A A. *

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• 4 / 5

  

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  I discovered the same product for less on another website.

  Review of 8/8/23, following an experience of 7/29/23 by A A. *

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• 5 / 5

  

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  Love the on sale items on products! Great product description. Easy to use website and check out process with several shipping options. Quick response to my order and continued information on product arrival. Definitely, recommend “BrightLife”.

  Review of 8/8/23, following an experience of 7/22/23 by A A. *

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• 2 / 5

  

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  My items have not yet arrived. Free medical supply. This is disappointing.

  Review of 8/8/23, following an experience of 7/21/23 by A A. *

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  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We apologize to hear that your items have not yet arrived as expected. We understand how important timely delivery is, especially when it comes to medical supplies. To address this matter, our customer service team will be reaching out to you directly to track the status of your order. We want to ensure that your items are delivered to you promptly and that any concerns you have are addressed. Thank you for bringing this to our attention and we're dedicated to making sure you have a positive experience with us.

• 5 / 5

  

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  At this point, not having received the product, I can only comment that this was a repeat order of compression socks for my husband, who has nothing but high raves for the quality, fit, & comfort of the product he has been wearing. I am thrilled with the ease of ordering, even when using a gift card. BrightLife is a sure bet - give them a try.

  Review of 8/8/23, following an experience of 8/2/23 by A A. *

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• 5 / 5

  

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  I had a problem and they solved it then got back to me in the same day

  Review of 8/8/23, following an experience of 8/2/23 by A A. *

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• 4 / 5

  

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  Though the color I ordered is no longer available, my order was correct otherwise.

  Review of 8/8/23, following an experience of 7/21/23 by A A. *

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• 5 / 5

  

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  Easy to find what we needed and placing the order was simple. Order was easy to track and got to us in a timely manner.

  Review of 8/8/23, following an experience of 7/30/23 by A A. *

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• 5 / 5

  

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  I give them 5 stars because of a great customer service. They immediately responded and helped with every issue I had.

  Review of 8/8/23, following an experience of 7/24/23 by A A. *

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• 5 / 5

  

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  Good variety of products. Website is easy to use and notifications are sent with status of orders. Also returns are very easy.

  Review of 8/8/23, following an experience of 7/26/23 by A A. *

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• 5 / 5

  

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  Buying these socks for years. Wonderful quality for price. Shipping fast and if there are problems with order they are very quick and flexible to fix. Highly recommend. .

  Review of 8/8/23, following an experience of 8/4/23 by A A. *

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• 2 / 5

  

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  Only hoping right now to see one of the three pairs arrive on my door step.

  Review of 8/8/23, following an experience of 8/1/23 by A A. *

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  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We understand your concern and frustration and we apologize for any uncertainty you're experiencing regarding your order. To address this matter, our customer service team will be reaching out to you directly to track the status of your order. We want to ensure that your items are delivered to you promptly and that any concerns you have are addressed. Thank you for bringing this to our attention and we're dedicated to making sure you have a positive experience with us.

• 5 / 5

  

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  My order was filled quickly and shipped out in less than 24 hours of making it!

  Review of 8/8/23, following an experience of 8/3/23 by A A. *

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• 5 / 5

  

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  The website is easy to use ,the rewards are most helpful with costs and the delivery is always exceptional they say 6 to 8 days I always have mine within 5 days and it comes via the post office.

  Review of 8/8/23, following an experience of 8/5/23 by A A. *

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• 5 / 5

  

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  Very good service. I would highly recommend

  Review of 8/8/23, following an experience of 7/29/23 by A A. *

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• 5 / 5

  

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  Excellent product

  Review of 8/8/23, following an experience of 8/1/23 by A A. *

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• 4 / 5

  

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  Very happy with ordering process and the selection is good with all branded names, sizes and colours. The only drawback is the cost of delivery even though I ordered through the Australian store.

  Review of 8/8/23, following an experience of 8/1/23 by A A. *

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• 5 / 5

  

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  Very good and easy to use. Staff always very helpful.

  Review of 8/8/23, following an experience of 8/4/23 by A A. *

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• 5 / 5

  

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  Charmine was absolutely wonderful, efficient and knowledgable in placing my order. It was a pleasure dealing with him!

  Review of 8/8/23, following an experience of 8/1/23 by A A. *

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• 5 / 5

  

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  Products have been great and customer service reps have been helpful, knowledgeable and friendly!!!!! Need help part time remote....I Know great customer service!!!!!!! Give me a call!

  Review of 8/8/23, following an experience of 8/2/23 by A A. *

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• 5 / 5

  

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  Their just super

  Review of 8/8/23, following an experience of 7/18/23 by A A. *

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• 3 / 5

  

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  I have only received 1 item of the 3 items I ordered. The donning gloves came the day before yesterday. The gloves were prepackaged. When I opened them the smell of chemicals was so strong they literally stunk ! I took them outside and laid them on my patio table to air out. Not only that there was some kind of a stain across the whole top of the white cuff on one of the gloves. It looked almost like a water line stain. Even after airing the gloves out they still have a strong odor. I will probably return them for a refund or exchange. Very disappointed as, I really needed them to put on the compression hose.

  Review of 8/8/23, following an experience of 7/28/23 by A A. *

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  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We apologize to hear about the issues you've encountered with the donning gloves you received. The concerns you've raised regarding the strong odor and the stain on the gloves are definitely not the experience we aim to provide. We understand the importance of receiving high-quality and odor-free products, especially for items that play a crucial role like donning gloves for compression hose. To address this matter and ensure that you're taken care of, our customer service team will be reaching out to you directly. We're committed to resolving this issue and providing a suitable solution, whether that involves a refund, an exchange, or another resolution that meets your needs. Thank you for bringing this to our attention and we're committed to making improvements to provide you with a better experience in the future.

• 4 / 5

  

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  Navigation is fairly straightforward, better than many other sites, but a little short of the best. The product is good, however the velcro fasteners wear out after a few months of daily use.

  Review of 8/8/23, following an experience of 7/23/23 by A A. *

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• 5 / 5

  

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  Great product with a reasonable price.

  Review of 8/8/23, following an experience of 7/20/23 by A A. *

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• 5 / 5

  

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  The representative, who took my order, was efficient, kind, professional, and a delight to work with. My order came in the time period the representative stated. Thank you for a wonderful experience.

  Review of 8/8/23, following an experience of 7/21/23 by A A. *

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• 3 / 5

  

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  This is a good company for average-sized people but not enough choices for larger sizes.

  Review of 8/8/23, following an experience of 7/19/23 by A A. *

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  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We greatly appreciate your honesty and perspective. We understand the importance of offering a wide range of options to accommodate customers of all sizes and preferences. We're always striving to improve and expand our offerings to better meet the diverse needs of our customers. We apologize if our current selection has not fully met your expectations in terms of larger sizes. We take your feedback seriously and will definitely take it into consideration as we continue to curate and expand our product range. Thank you for being a valued customer and we're committed to enhancing your experience with us in the future.

• 5 / 5

  

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  Items are easy to find. Descriptions are complete and clear. Sizes are a correct fit. Compression hose are comfortable long wearing and durable. Bright life Direct has become my go to for compression hose.

  Review of 8/8/23, following an experience of 7/20/23 by A A. *

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• 5 / 5

  

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  very good service would recommend

  Review of 8/8/23, following an experience of 7/17/23 by A A. *

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• 5 / 5

  

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  I have been very pleased with the customer service representatives I have spoken to. They always find exactly what I am looking for. I find the website hard to navigate. I am not extremely tech savvy.

  Review of 8/8/23, following an experience of 7/21/23 by A A. *

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• 5 / 5

  

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  Pink sleeves seemed stretchy at first. After their first washing, they fit like the blue pair.

  Review of 8/8/23, following an experience of 7/21/23 by A A. *

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• 5 / 5

  

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  This website is easy to navigate and products arrive quickly. Excellent products as well.

  Review of 8/8/23, following an experience of 7/18/23 by A A. *

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• 5 / 5

  

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  These socks fit like they were made for me.

  Review of 8/8/23, following an experience of 7/17/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The prices are very good and it makes buying support stockings possible for me, on my tight budget.

  Review of 8/8/23, following an experience of 7/22/23 by A A. *

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• 4 / 5

  

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  Mail is a little slow otherwise everything was excellent.

  Review of 8/8/23, following an experience of 7/20/23 by A A. *

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• 5 / 5

  

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  your phone people are a dream to work with,and my socks are just great. dont change a thing.

  Review of 8/8/23, following an experience of 7/21/23 by A A. *

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• 5 / 5

  

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  I have been a customer of the BrightLife Direct for many years and appreciate the service, product, and price provided. I've never been disappointed.

  Review of 8/8/23, following an experience of 7/17/23 by A A. *

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• 5 / 5

  

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  These stockings are wonderful and protect my Lipedema legs. I especially like the silicone top as it keeps my stockings from falling down. I love that on the website I can quickly go back to see my last order.

  Review of 8/8/23, following an experience of 7/23/23 by A A. *

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• 5 / 5

  

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  I ordered two pairs of compression stockings. When they arrived, one was the wrong color. I called BrightLife Direct, and they promptly sent me a prepaid return label. I mailed the package, and they immediately started to send me a replacement, even before the return could have arrived at their warehouse. The replacement arrived in good time, and all was well. Excellent service! I recommend them to all.

  Review of 8/8/23, following an experience of 7/25/23 by A A. *

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• 5 / 5

  

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  I am a happy returning customer. I usually call because everyone is so nice, but I was comfortable ordering online. They arrived as described.

  Review of 8/8/23, following an experience of 7/22/23 by A A. *

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• 5 / 5

  

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  Very good service. Quick return and replacement. Excellent products. Good pricing.

  Review of 8/8/23, following an experience of 7/22/23 by A A. *

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• 5 / 5

  

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  Always very helpful and courteous. Have been doing shopping with you for some time now.

  Review of 8/8/23, following an experience of 7/20/23 by A A. *

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• 5 / 5

  

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  Very helpful CS and have good pricing.

  Review of 8/8/23, following an experience of 7/21/23 by A A. *

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• 5 / 5

  

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  Bright Life Direct has the best selection of products and any I have ordered have been in stock. Customer service is great! They are knowledgeable, efficient and friendly.

  Review of 8/8/23, following an experience of 7/18/23 by A A. *

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• 5 / 5

  

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  Every time I call to order my compression stockings I never have any problems or issues. Everybody is very helpful and knowledgeable and I promptly get my merchandise within a reasonable time.

  Review of 8/8/23, following an experience of 7/18/23 by A A. *

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• 5 / 5

  

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  great fit and a very good price

  Review of 8/8/23, following an experience of 7/18/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Ordering from BrightLife Direct is fast, easy and economical. I have been ordering my support hose from them for years and I have not found a better price anywhere. My legs and feet feel so much better with Mediven support hose.

  Review of 8/8/23, following an experience of 7/20/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  This is my first time ordering compression gear. Am very pleased with how it is staying up after 1 week of use.

  Review of 8/8/23, following an experience of 7/17/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Love these socks! I've been buying these for years now, and it's worth the money IMO.

  Review of 8/8/23, following an experience of 7/19/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Selection of what I am looking for is good, and shipping is always quick.

  Review of 8/8/23, following an experience of 7/20/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I am very pleased with my products from your company. I will definitely order from BrightLife again. Quality and durability are great.

  Review of 8/8/23, following an experience of 7/17/23 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Ordered in response to "buy3,get one free".Did not receive free pair.Called c.s.,was told the date ordered was not during promotional.I knew the date I ordered and it was during promotion.I received text a few days later,saying I was correct about the date ordered, and would be receiving the other pair, which I did.

  Review of 8/8/23, following an experience of 7/21/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for sharing your experience with us. We apologize for the initial oversight regarding the "buy 3, get one free" promotion and the confusion it caused. We're glad to hear that the issue was resolved and that you did receive the additional pair as part of the promotion. Our goal is to ensure our customers have a positive and rewarding shopping experience, and we're committed to addressing any concerns that arise. Thank you for bringing this to our attention and we're dedicated to serving you better in the future.

• 5 / 5

  

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  The leg wraps are very easy to use. They really keep my legs from swelling! Easy to put on and take off. I recommend them, definitely! (measure your legs in order to get the proper size…)

  Review of 8/8/23, following an experience of 7/20/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Been ordering Allegro surgical pantyhose for years. Excellent quality at a good price. I'm completely pleased with my purchases, every time.

  Review of 8/8/23, following an experience of 7/21/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good fit and support

  Review of 8/8/23, following an experience of 7/18/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Wonderful customer service and I received my items in a timely manner. Highly recommend!

  Review of 8/8/23, following an experience of 7/18/23 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  I have been ordering from BrightLife for over 15 years. Customer service used to be excellent. Shipping was always free. Now I was charged $7.85 for shipping on a $12.38 purchase. I'm very disappointed and checking out alternatives.

  Review of 8/8/23, following an experience of 7/22/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for being a long-time customer of BrightLife Direct and we greatly appreciate your loyalty over the past 15 years. We understand your disappointment regarding the recent shipping charge and we apologize for the disappointment this has caused. Shipping policies can evolve over time and we understand that this has affected your recent purchase experience. We do still offer free shipping to our customers if the order reaches the amount of $100 or our customers can redeem their 200 points for a free shipping voucher if the order does not reach the threshold amount. Thank you for bringing this to our attention and we look forward to the opportunity to serve you better in the future.

  Answer by A A

  

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  Please don't patronize me. The question is: How can it cost $7.85 to mail two pairs of knee highs worth $12.38? The package weighed less than a regular letter.

  Answer by brightlifedirect.com

  

  Flag

  We apologize if my response came across as patronizing – that was not our intention. We appreciate your concern regarding the shipping cost and we understand your perspective. To address this matter, our customer service team will reach out to you directly. Your satisfaction is important to us and we're committed to making things right.

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