Customer reviews for brightlifedirect.com

Customer reviews

• 5 / 5

  

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  I purchase my compression pantyhose through bright life direct. They have affordable compression products.the delivery is always prompt. Within 7 days.sometimes its within 5 days. I got a freind to shop here as well. I have referred them to several agencies who deal with persons needing compression products.

  Review of 8/23/23, following an experience of 8/5/23 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Definitely good quality. Very comfortable and size was true to fit. When my body temperature rises due to physical activity my legs have a slight allergic reaction to the silicone top. I still have to look further into all fabric ingredients to see what I might be having a reaction to. VERY pricy and hard to budget for multiple pairs.. Love the open toe

  Review of 8/23/23, following an experience of 7/30/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good quality, order always correct. Great folks to work with and talk to

  Review of 8/19/23, following an experience of 8/15/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  My order got lost in transit and I notified Bright Life. I immediately got a response and got it taken care of! Thanks!

  Review of 8/19/23, following an experience of 8/16/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I was given the correct size stockings without having to return the wrong sized ones

  Review of 8/19/23, following an experience of 8/15/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I've ordered from Bright Life Direct several times, and it has been excellent every time

  Review of 8/19/23, following an experience of 8/9/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It is an easy website to find what you’re looking for. Easy to check out. Mailing is fast.

  Review of 8/19/23, following an experience of 8/1/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  New to the site -- recommended to me by an occupational therapist who HAS lymphedema and uses Brightlife's products. Very satisfied with website, a phone call I made, the swiftness of receiving my order LOVE my Jobst Farrowrap series 4000 velcro wrap! Yep -- a *5*!

  Review of 8/19/23, following an experience of 8/8/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good quality, good price. Easy returns. Thanks!

  Review of 8/19/23, following an experience of 7/25/23 by A A. *

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• 5 / 5

  

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  excellent product and fast ship A

  Review of 8/19/23, following an experience of 8/1/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy site navagation, easy to order.

  Review of 8/19/23, following an experience of 8/11/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I called to place my order, they let me use all my points toward the items I ordered. They were very helpful in ordering exactly what I needed.

  Review of 8/19/23, following an experience of 8/1/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The gentleman who took my order was very professional. It was evident he was familiar with the stockings I was ordering. I received my order in good time. I have ordered from BrightLife for many years. Juzo compression stockings are the best.

  Review of 8/19/23, following an experience of 7/25/23 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I need them to be one inch shorter they are too long

  Review of 8/19/23, following an experience of 8/1/23 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Brightlife reviews Aug. 14, 2024 Response by telephone is frustrating, insufficient number of people to respond. The perception is; don’t call us, we’ll call you. The use of bots and AI. The more button choices in using bots to respond the more disconnected I feel. Remember, bots better serve corporate interest not the clients. And don’t patronize with the line ‘in order to better serve you’ (or variant). We see through that. Whenever personalized contact is lost or broken ppl feel victimized by the system. Overseas call centers with a questionable English dialects only serves the corporate elite not the customers preference. I have broken service and contact in favor of US based providers. When a business strives to survive and thrive then the ancient adage “The customer is always right” remains relevant. NEVER think of customers as cash cows. To CEO’s: Don’t always take as gospel CFO’s and CIO’s offerings on ‘cut costs or improve services’. I’m guessing they are primarily self serving recommendations for job security. Do not dehumanize. Reliability and service sounds like a good corporate formula. So now, what do you offer in recompense for these lengthy thoughts?

  Review of 8/19/23, following an experience of 8/14/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Helpful on time

  Review of 8/19/23, following an experience of 8/15/23 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  I ordered 3 pair : 2 XL and !L 15-20 mm Allegro cotton. BrightLife promised order 3 and get 1 pair free. I only received 3 pair costs #62.40. sock quality fine, No special code ir actual required. I was shorted one pair! This is a ripoff!

  Review of 8/19/23, following an experience of 7/23/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We apologize for the mix-up with your order and for the confusion regarding the promised promotion. Your satisfaction is important to us and we're here to help resolve this issue and ensure that you receive the correct number of pairs as per the promotion. To address this matter, our customer service team will reach out to you directly. Thank you for bringing this matter to our attention and we're committed to making this right and providing you with the service you deserve.

• 4 / 5

  

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  My order handled promptly & as placed. However, apparently of the two items ordered, one was in stock & the other wasn't. I wasn't notified of that, & was surprised to receive an email that reported that my one item had been shipped, but without any indication that the second item would also be on its way separately. I had planned to call for assurance that my order had included not one but two items, as I expected that you would have notified me to expect two separate deliveries. & not to wonder as I had.

  Review of 8/19/23, following an experience of 7/31/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I took advantage of the July special and ordered 3 pr of Allegro knee-highs and got one pr free. These stockings provide perfect compression for everyday use. And BrightLife is an outstanding company...great customer service. I accidentally ordered the wrong size...return and reorder was swift. I decided to place a 2nd order even though I missed the July special cut-off date. The pkg arrived opened with 1 pr missing of the 3 pr ordered.. Customer service came through again and immediately sent me the missing pr. I'll continue to be a longtime customer.

  Review of 8/19/23, following an experience of 7/29/23 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  i WISH THEY WERE 1" SHORTER OVER ALL I HAVE TO LEVE ONE INCH EXTRA IN THE TOE OR THE HAVE WRINKELS THAT HURT

  Review of 8/19/23, following an experience of 8/1/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Item new and crisp in box, no evidence of previous use. Shipping prompt. Thanks

  Review of 8/19/23, following an experience of 8/6/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I am so very pleased to able to use BRIGHTLIFE ... the service is remarkable as the product I use (I have lymphedema of the left leg). From easy ordering to incredible packaging, quick delivery, and always the right product - I am immensely pleased! THANK YOU!

  Review of 8/19/23, following an experience of 8/1/23 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Everthing I have been trying is too small even though the size charts say it should fit

  Review of 8/19/23, following an experience of 7/12/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We apologize to hear about the ongoing issues you've been facing with sizing. We understand how frustrating and disappointing it can be when the products you receive don't match the size charts or your expectations. To address this matter, our customer service team will reach out to you directly to find a solution that meets your expectations and needs. Thank you for bringing this matter to our attention. Your feedback is crucial in helping us improve and deliver the service you deserve.

• 5 / 5

  

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  Great customer service, good products at a very good price.

  Review of 8/19/23, following an experience of 8/1/23 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  I returned some socks that didn't fit. They sent me the same ones again.

  Review of 8/19/23, following an experience of 8/8/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We apologize for the disappointment you've experienced with receiving the same socks again after returning them due to sizing issues. We understand how frustrating it can be to receive the wrong items, especially after going through the process of returning them. To address this matter, our customer service team will reach out to you directly to find a solution that meets your needs and expectations. Your comfort and satisfaction are our priorities and we want to make sure this is resolved to your satisfaction. Thank you for bringing this matter to our attention. Your feedback helps us improve and deliver the service you deserve.

• 2 / 5

  

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  My order was wrong. It takes too long for delivery.

  Review of 8/18/23, following an experience of 8/7/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We apologize to hear about the issues you've encountered with your order and we understand how important it is to receive your order in a timely manner. To address this matter, our customer service team will reach out to you directly to track your order. We appreciate your feedback and we're actively working to improve our shipping processes to ensure timely and efficient delivery.

• 5 / 5

  

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  The garments were of good quality. They arrived in a timely manner. Bright Life kept me appraised of where the order was in transit. I had to return one item due to size. I did this on line. I was offered a full refund ori could shop for another item. I chose to shop. I purchased another item and they immediately refunded the balance of the item I returned. Simple and professional.

  Review of 8/18/23, following an experience of 8/9/23 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  The products were fine but I’m still waiting on some. I ordered 6 pieces (3 sleeves and 3 gauntlets) on 07/24 and still waiting on one sleeve. They said it would take up to 7 days. 8/14 and still waiting on the last one

  Review of 8/18/23, following an experience of 7/24/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We appreciate you reaching out and sharing your experience with your recent order. We're glad to hear that you're satisfied with the products you've received so far and we want to apologize for the delay you've faced in receiving your order. We understand how important it is to receive your complete order in a timely manner. To address this matter, our customer service team will reach out to you to track your order. Thank you for bringing this to our attention and we're actively working to improve our shipping processes to ensure timely and efficient delivery.

• 5 / 5

  

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  Rapid helpful service

  Review of 8/18/23, following an experience of 7/24/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Brightligedirect.com has always been a reliable company that helps us find compression socks that meet our needs. I would highly recommend them for their expertise and variety of products.

  Review of 8/18/23, following an experience of 8/12/23 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I have ordered from BrightLife Direct a number of times. So far I have had one order with minor complications. The manufacturer did not have all of the items I ordered ready to ship. Where many companies would let an automated system manage the interaction or wait until the customer called them to address a delay with the order, BrightLife Direct reached out proactively to offer 3 reasonable options. Their adjusted delivery estimate for my choice was conservative, and my order arrived sooner than expected. All of my other orders were smooth transaction where my items arrived during the estimated delivery window. All deliveries have been correct and complete. The only complaint I have is that gauntlets are not a filter in the lymphedema products on the web site. Fortunately the product search finds the gauntlet I need, but I do wish I could browse the alternatives as easily as I can browse arm sleeves.

  Review of 8/18/23, following an experience of 8/14/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you so much for taking the time to share your experience with our store. Your positive feedback means a lot to us and we're thrilled to hear that you've had mostly smooth and successful transactions with us. We truly value your time and satisfaction and we're committed to going the extra mile to provide you with exceptional service. We appreciate your feedback regarding the product filtering on our website. We're always looking for ways to enhance the browsing and search experience for our customers. Thank you for choosing BrightLife Direct and we look forward to serving you even better in the future!

• 5 / 5

  

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  Your products and customer service is equal to none! I am so glad I found you!

  Review of 8/18/23, following an experience of 8/8/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Customer service has always been knowledgeable, courteous, and eager to meet this customer's needs. The quality of your merchandise has always pleased me.

  Review of 8/18/23, following an experience of 8/2/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I located the products that were recommended to me without a problem. The ordering process was easy . The pricing was excellent and I saved about 30% off what I was quoted by a local vendor. Received the order quickly and it was accurately filled. Product quality seems excellent and was approved by my therapist. Very pleased.

  Review of 8/18/23, following an experience of 8/7/23 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  I've ordered the same hose for several years, but these are shorter, and the foot edging doesn't stay around the toes. I can't keep them below mid foot. Not happy. What happened to change these so much?

  Review of 8/18/23, following an experience of 8/8/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We truly appreciate you reaching out and sharing your disappointment with your recent order of hose and we apologize to hear that they're not meeting your expectations and that there seems to be a noticeable change from the ones you've ordered before. We completely understand how frustrating it can be when a product you've come to rely on doesn't match up to your previous experiences. Changes in products can sometimes happen due to various factors, such as manufacturing updates or improvements. However, it's clear that these changes are not aligned with your needs and preferences. To address this matter, our customer service team will reach out to you directly to find a solution that meets your needs. Thank you for bringing this matter to our attention and we're committed to ensuring that you have a positive experience with our products.

• 5 / 5

  

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  I have been purchasing my stockings from this company for several years. I’ve found them to be very helpful.

  Review of 8/18/23, following an experience of 8/13/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  BrightLife’s website is easy to navigate, and I’m very satisfied with their open toe compression knee highs. They are very well made and my legs feel great wearing them. And it’s always a plus to get a little discount, they threw in a couple of free pairs. Also their delivery was fast and on time. Thank You BrightLife.

  Review of 8/18/23, following an experience of 7/22/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Love this store!!!

  Review of 8/17/23, following an experience of 8/14/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The ordering was easy and good details noted with each garment that they sell. This garment fits well and I'm not spending 100 dollars.

  Review of 8/17/23, following an experience of 8/7/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The fit is perfect and there is room in the toe area so your toes are not restricted

  Review of 8/17/23, following an experience of 7/24/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The website is generally easy to navigate, and a pleasant experience. It would be nice if I could click on men's stockings, and not have all the ladies stockings come up too, but It's never a big problem! Another minor annoyance is that different brands have different sizing, but once you learn to check every time, for every brand of sock, it's a piece of cake! I have been buying from Brightlife Direct for at least 30 years, and have never had to return anything. In all that time, the employees have treated me like a king! Everyone there seems to be a great person, and a PR expert! I never pay extra for expedited shipping, and I always receive my orders promptly! I'm proud to recommend them! R.C.

  Review of 8/17/23, following an experience of 8/9/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  All went good.

  Review of 8/17/23, following an experience of 7/29/23 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  The newer compression stockings are thinner, and perhaps not as durable as your older ones. One new stocking already has a hole in it. Time will tell if you've recently reduced compression stocking quality.

  Review of 8/17/23, following an experience of 7/23/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for sharing your observations about the newer compression stockings and your concerns about their durability and quality. We truly appreciate your feedback as it helps us understand our customer's experience and preferences. We apologize for any disappointment you've faced, including the stocking with a hole. Please know that this is not the standard of quality we aim for. We continuously strive to maintain the highest level of quality in our products and are actively working to ensure that our compression stockings meet your expectations. Thank you for bringing this to our attention and we're committed to providing the highest quality products to our customers and we look forward to serving you better in the future.

• 2 / 5

  

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  I was sent the wrong size stockings

  Review of 8/17/23, following an experience of 7/22/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We apologize to hear that you received the wrong size stockings and we understand how important it is to receive the correct size and fit for your order. To address this matter, our customer service team will reach out to you directly to find a solution that meets your needs and expectations. Thank you for bringing this matter to our attention and we're dedicated to resolving this matter and ensuring that you have the stockings that fit perfectly.

• 4 / 5

  

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  Great service

  Review of 8/17/23, following an experience of 8/7/23 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  The quality of the items , seems less quality then I had purchased before!

  Review of 8/17/23, following an experience of 7/23/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Always a help even if things are not in stock get direct shipped from manufacturers

  Review of 8/17/23, following an experience of 8/4/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The agent understood my concerns and took effective action to address them.

  Review of 8/17/23, following an experience of 8/11/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I called

  Review of 8/17/23, following an experience of 8/4/23 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  I like the product( allegro 3xl wide calf) its the only sock that ever came close to fitting me,i recently placed an order , and i was very upset that i wasnt allowed to use the points i EARNED!!!!! during checkout!! Those points are a reward for continued patronage! not a coupon!! But still wasnt allowed to use them , Sale or no sale , rewards should be allowed !! also im 6'-3" and the short sock was perfect for me , now its discontinued ??? Very upsetting!! The regular sock ends up rolling down ,cuz it pulls up to the middle of my knee, and if i dont pull it up tight , it buches at my ankle causing severe pain and more swelling!! YOU DISCONTINUED THE WRONG SOCK!!!!!!!!!!

  Review of 8/17/23, following an experience of 7/22/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for sharing your thoughts about our products and your recent shopping experience. We apologize for the frustration you experienced during your recent order. Please know that this is not the experience we want you to have. Your loyalty and continued patronage are truly valued and we understand that rewards should be a meaningful benefit to our valued customers. We assure you that we are continuing to improve our process for a better shopping experience for our customers. We are terribly sorry to hear that the short sock option, which is perfect for your height, has been discontinued. We strive to offer products that cater to our customers' preferences and needs, and your input helps us make better decisions in the future. Thank you for bringing this to our attention and we look forward to serving you better in the future.

• 4 / 5

  

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  the delivery time was very disappointing. I think they used to ship from Washington DC and I would receive my order in 2-3 days. This time it shipped from a northern state and it took 8 days to get to me.

  Review of 8/17/23, following an experience of 7/22/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Long time customer, great service, staff and products. Oh, great prices and at times, sales too!

  Review of 8/17/23, following an experience of 8/8/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have ordered from Brightlifedirect.com consistently for over 5 years. Quality products and excellent customer service

  Review of 8/17/23, following an experience of 8/4/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very helpful on the phone and understanding the entire process of compression. They are my source for all my compression supplies going forward.

  Review of 8/17/23, following an experience of 7/28/23 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  I should have ordered stockings with less compression. I can’t get these on and I would like to return them for a pair with less compression. I need a return label.

  Review of 8/17/23, following an experience of 7/22/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We apologize to hear that the stockings you ordered have more compression than you're comfortable with. To address this matter, our customer service team will reach out to you directly and to further assist you with any concerns you may have. Thank you for bringing this matter to our attention and we hope to serve you better in the future.

• 5 / 5

  

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  I have experienced both quality products and prompt shipping with BrightLife

  Review of 8/17/23, following an experience of 7/30/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I alway have excellent service whether it's on-line or on the phone.

  Review of 8/17/23, following an experience of 7/22/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It was very easy to order. I ordered over the phone and the person taking my order was very helpful, especially with sizing. The package came very quickly.

  Review of 8/17/23, following an experience of 7/28/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  They offer a wide variety of compression hose in a large selection of sizes and colors--something for everyone. They provide detailed information so it's relatively easy to select the right size. Products are expensive but worth the cost.

  Review of 8/17/23, following an experience of 8/6/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fast delivery and good variety.

  Review of 8/17/23, following an experience of 8/7/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  it is super

  Review of 8/17/23, following an experience of 7/21/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great service comfortable product

  Review of 8/17/23, following an experience of 7/29/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Once I was comfortable navigating the site and determining what I was looking for, the process, service, and delivery was quick and efficient.

  Review of 8/17/23, following an experience of 8/8/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I;ve ordered and reordered these items for years. Very pleased with the quality.

  Review of 8/17/23, following an experience of 8/7/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to order.

  Review of 8/17/23, following an experience of 8/14/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I received everything I ordered and received it quickly. Everything was perfect.

  Review of 8/17/23, following an experience of 7/31/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The individual who assisted me with my phone order knows the true meaning of service. Friendly, polite, professional, detailed, quick AND listens. The items arrived very fast. BrightLife is the best in its field. I am a very happy customer.

  Review of 8/17/23, following an experience of 8/7/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service

  Review of 8/17/23, following an experience of 8/4/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Asked for 10 percent off was not given it.said was already in the price. Always offer the discount after the listed price not as already included.

  Review of 8/17/23, following an experience of 7/21/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great product 👍👍👍👍

  Review of 8/17/23, following an experience of 7/24/23 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  after telling me the order was shipped the order was cancelled 8/9/23

  Review of 8/16/23, following an experience of 8/9/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We want to express our sincere apologies for the confusion and frustration you've experienced regarding your recent order. This is not the experience we intend to provide and we want to assure you that we take this matter seriously. To address this matter, our customer service team will reach out to you directly to track your order. Thank you for bringing this matter to our attention and we're actively looking into what happened to prevent similar issues in the future.

• 5 / 5

  

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  I placed my order Monday morning and received my order Tuesday afternoon. I have been purchasing from Bright. Life Direct for five years or more. Their pricing is good and I can apply credits from previous purchases.

  Review of 8/16/23, following an experience of 8/7/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Loads of options and information.

  Review of 8/16/23, following an experience of 8/9/23 by A A. *

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• 5 / 5

  

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  Quick and easy ordering process. I like the product, but wish it wasn’t so expensive.

  Review of 8/16/23, following an experience of 8/7/23 by A A. *

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• 5 / 5

  

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  The person who took my call was very helpful and polite.

  Review of 8/16/23, following an experience of 8/10/23 by A A. *

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• 5 / 5

  

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  Brightlifedirect has always been a top notch company to do business with. They stand behind their products. Costumer service I'd needed is top notch. Real people and they listen as well as act if there is a problem.

  Review of 8/16/23, following an experience of 8/11/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The website is very easy to use . The search options are precise and provide the correct information

  Review of 8/16/23, following an experience of 8/9/23 by A A. *

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• 5 / 5

  

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  I always get very quick response with emails detailing the process.

  Review of 8/16/23, following an experience of 8/7/23 by A A. *

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• 5 / 5

  

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  Excellent customer service

  Review of 8/16/23, following an experience of 8/7/23 by A A. *

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• 5 / 5

  

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  I ordered via phone call; service representative was wonderful. I left a message & was busy by the time she called back, but she returned my call the second time. Very helpful!

  Review of 8/16/23, following an experience of 8/4/23 by A A. *

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• 5 / 5

  

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  What wonderful service I received today! She helped me with my concern and went all the way to make a happy repeat customer. I pretty much only get my stockings from Brightlife, and she made me feel valued. Thank you

  Review of 8/16/23, following an experience of 8/8/23 by A A. *

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• 5 / 5

  

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  Person helping me on the phone was exce

  Review of 8/16/23, following an experience of 8/7/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Between customer service and wide selection, I give them 5 stars. Their staff have always been willing and able to help me pick the best products for my needs. Shipping is prompt and reliable. Their list of products range from low-cost-but-good basic compression socks, etc. to the very best of high-end products. When there has been a problem with fitting, their return policy is easy and quick. I've never been made to feel bad about returns or exchanges when they have been needed. I appreciate their frequent sales on products I use. I will remain their loyal customer.

  Review of 8/16/23, following an experience of 8/9/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The Brightlife rep, Wendy, was very helpful on the phone. My order placement went smoothly and my order has already been shipped

  Review of 8/16/23, following an experience of 8/11/23 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Helpful, but I'm having trouble finding the right size in a reasonably priced stocking

  Review of 8/16/23, following an experience of 8/9/23 by A A. *

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• 5 / 5

  

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  I’ve dealt with this company for over 10 years. I’ve had no problems. Good prices and very good service.

  Review of 8/16/23, following an experience of 8/8/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have NEVER dealt with a business that has a better customer service policy and team than Bright Life Direct. I have been ordering from them since 2014. I cannot say enough good things about them.

  Review of 8/16/23, following an experience of 5/29/23 by A A. *

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• 5 / 5

  

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  I love the soft silicone band. The regular band digs into my leg. Juzo is a very good compression sock.I have been using them for years!

  Review of 8/16/23, following an experience of 8/6/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have had a great relationship with Brightlife Direct for many years and have recommended the site to many others

  Review of 8/16/23, following an experience of 7/25/23 by A A. *

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• 5 / 5

  

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  Great delivery within 2 days everything was great.

  Review of 8/16/23, following an experience of 8/3/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  great service and always great prices

  Review of 8/16/23, following an experience of 7/25/23 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  The ordering process was fine as well as getting the merchandise. However, when I opened the package for the downing gloves and put them on, there was something hard in one of the fingers which made it hard to use the gloves since that hard thing was hindering me from using that finger. When I turned the gloves inside out, there was this huge piece of material/mound there or defect that was hard. The hug piece was similar to the glove material protruding in the glove. I had to cut the extra material off but the I couldn't get all of it because it was hard and I didn't want to cut into the glove. I'm using the glove but I can still feel the hard rubber where I tried to cut it off. I'm surprised there was this defect as I have order many gloves before and did not have this problem. I haven't open the other package to see if the glove has the same thing.

  Review of 8/16/23, following an experience of 8/1/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

  Flag

  Thank you for sharing your experience with us regarding the donning gloves you purchased. We apologize to hear about the disappointment you encountered with the gloves you received. It's disappointing to learn that the gloves had a hard material hindering their use and that you had to cut off excess material to make them wearable and this is not the quality we strive to provide. To address this matter, our customer service team will reach out to you directly to find a solution that meets your needs and expectations. Thank you for bringing this to our attention and we're dedicated to maintaining the highest quality standards of products for our customers.

• 5 / 5

  

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  Great quality, fast shipping

  Review of 8/16/23, following an experience of 7/26/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I can depend on it

  Review of 8/16/23, following an experience of 7/29/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Even though my order was only slightly delayed, I was informed each step of the way and received my product in a timely manner. The product itself is durable and comfortable and I would recommend this company to anyone. Thank you!

  Review of 8/16/23, following an experience of 7/26/23 by A A. *

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• 5 / 5

  

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  I had no problem navigating.

  Review of 8/16/23, following an experience of 7/28/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great socks!!

  Review of 8/16/23, following an experience of 8/2/23 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  My contact with Keith went very well. He was most helpful explaining everything since it had been quite some time since my last order. The only complaint is the time it took to get from GA to Al. I called yesterday anf was told they should be in Thursday,s mail and they were.

  Review of 8/16/23, following an experience of 8/3/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Part of my order was wrong. They promptly sent a replacement, paid for the return, and started the replacement shipment even before they received the wrong item. Excellent service!

  Review of 8/16/23, following an experience of 7/25/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Everything about the order was good beginning with the gentleman who took my order. He was very professional and I felt he was knowledgeable about the stockings I wanted to order. The order arrived earlier than I expected. Great service. I have used this company for years.

  Review of 8/16/23, following an experience of 7/25/23 by A A. *

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