Customer reviews for brightlifedirect.com

Customer reviews

• 5 / 5

  

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  Customer service was excellent!

  Review of 9/9/23, following an experience of 8/24/23 by A A. *

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• 5 / 5

  

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  Easy to use web site. Order delivered quickly.

  Review of 9/9/23, following an experience of 8/26/23 by A A. *

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• 5 / 5

  

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  Have ordered several times; receive items quickly, site easily navigated.

  Review of 9/9/23, following an experience of 9/1/23 by A A. *

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• 3 / 5

  

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  I like their service but don't like paying an extremely lot for shipping...a small fee would be appropriate BUT they make a fortune from every customer as they charge a tremendous shipping fee. That is why I don't order very often even though I like their product.

  Review of 9/9/23, following an experience of 8/31/23 by A A. *

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  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We completely understand your concern about the shipping fee. We strive to provide value to our customers and we understand that pricing is an important consideration. Your input is valuable and we want you to know that we take these comments seriously as we continually assess and adjust our pricing structures. We appreciate you for bringing this to our attention and we are committed to providing a seamless and efficient shopping experience for you in the future.

• 5 / 5

  

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  EAsy to understand and order from website.

  Review of 9/9/23, following an experience of 8/31/23 by A A. *

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• 5 / 5

  

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  Customer service has constantly been so much help and take him to time to help me with my needs.

  Review of 9/9/23, following an experience of 8/28/23 by A A. *

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• 5 / 5

  

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  My stockings came very soon. They were excellent in quality.

  Review of 9/9/23, following an experience of 8/27/23 by A A. *

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• 5 / 5

  

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  Website easy to navigate and find exactly what I need. Love the product descriptions and ease of finding correct size, etc.

  Review of 9/9/23, following an experience of 8/31/23 by A A. *

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• 5 / 5

  

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  The service is great and I love my support stocking.

  Review of 9/9/23, following an experience of 8/25/23 by A A. *

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• 5 / 5

  

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  I have been a customer for over a decade. When I noticed a difference in the size of the stockings in my last order, they have offered a very fair solution to this - I am VERY satisfied & will continue being a loyal customer!

  Review of 9/9/23, following an experience of 8/31/23 by A A. *

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• 4 / 5

  

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  Good resource but a bit slow delivery

  Review of 9/9/23, following an experience of 8/19/23 by A A. *

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• 5 / 5

  

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  Great product. Fit well . And I love the exchange system you have too. Your customer service is good as well.

  Review of 9/9/23, following an experience of 8/20/23 by A A. *

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• 4 / 5

  

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  BrightLife always provides excellent customer service, and this time was no exception. However, I find their promotions are deceptive. They advertise "10% discounts", then bury that discount in their already "discounted price". So if one expects 10% off the displayed price, it doesn't happen. I complained, and they agreed to give me the 10% off, but I shouldn't have had to fight them for it. Other than that, they are a fine company, and I'll continue to buy from them.

  Review of 9/9/23, following an experience of 8/14/23 by A A. *

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• 5 / 5

  

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  There is a genuine aim to please.

  Review of 9/9/23, following an experience of 8/17/23 by A A. *

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• 1 / 5

  

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  When I purchased the socks for mom, I was told if they didn't work, I could return them, and get a free return label. However, when I attempted to request that label, custom service gave me a nasty argument. Really?

  Review of 9/9/23, following an experience of 8/15/23 by A A. *

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  Answer by brightlifedirect.com

  

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  Thank you for sharing your experience with us. We sincerely apologize for the frustrating experience you've had with our customer service team upon requesting a return label. This is not the service we aim to provide and it shows that we have failed in this instance. We value your satisfaction and it's important for us to make the return process as smooth and convenient as possible. We'll certainly evaluate our procedures to prevent similar incidents in the future. We appreciate you for bringing this to our attention and we hope to have the opportunity to make things right.

• 4 / 5

  

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  The site is somewhat of a challenge but I managed. It does however take a bit of time to actually receive your order.

  Review of 9/9/23, following an experience of 8/16/23 by A A. *

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• 5 / 5

  

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  So many choices it is hard to decide. I called customer service and explained what I wanted and they patiently listened to me and helped me find exactly what I needed in the correct size. Customer Service has been a great help to me as it is hard for me to navigate on computer. Excellent products and excellent customer service. Their rewards program also helps defray costs.

  Review of 9/9/23, following an experience of 8/12/23 by A A. *

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• 5 / 5

  

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  I received excellent advice and have worn the compression stockings on a long plane trip.

  Review of 9/9/23, following an experience of 8/11/23 by A A. *

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• 4 / 5

  

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  Very pleased with all items.

  Review of 9/9/23, following an experience of 8/15/23 by A A. *

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• 5 / 5

  

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  fits well and easy to put on arm and hand

  Review of 9/9/23, following an experience of 8/15/23 by A A. *

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• 5 / 5

  

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  I have had an excellent experience with them. I can easily find the stockings I want and shipping is very good.

  Review of 9/9/23, following an experience of 8/20/23 by A A. *

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• 4 / 5

  

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  Easy to navigate

  Review of 9/9/23, following an experience of 8/17/23 by A A. *

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• 5 / 5

  

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  I called the 800 number and placed my order with a female employee. I received my order in less than a week.

  Review of 9/9/23, following an experience of 8/14/23 by A A. *

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• 3 / 5

  

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  I ordered two items on August 16th......one was backordered but I found it up to me to call and get any updates on possible delivery....I know that had to do with manufacturer but I was left to do all the follow up....other than that found staff to be considerate and for the most part helpful...especially the first contact when ordering....got good help with sizing...so just maybe more "followup" on delayed order could be done. Thank you

  Review of 9/9/23, following an experience of 8/16/23 by A A. *

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  Answer by brightlifedirect.com

  

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  Thank you for taking the time to share your experience with us. We are truly sorry for any disappointment caused by the backordered item and the need for you to follow up on the updates. Your feedback is crucial to us and helps us identify areas where we can enhance our service. We're glad to hear that you found our staff considerate and helpful, especially during the initial contact and sizing assistance. In regards to order updates, we'll certainly evaluate our procedures to ensure more proactive communication, especially when there are delays or backorders. We appreciate you for bringing this to our attention and we're committed to providing a smoother and more enjoyable experience for our customers.

• 5 / 5

  

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  It’s not often that a thing is way better than it appears online and this one of those happy rarities! Allegro’s Italian cotton is even softer than I imagined. The fit is fab, the yarns are perfectly blended with the spandex. And NO pulling on my toes. I showed them to a friend & when she asked me to order her a pair, I got another pair for me too!

  Review of 9/9/23, following an experience of 8/19/23 by A A. *

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• 5 / 5

  

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  Quick delivery

  Review of 9/9/23, following an experience of 8/20/23 by A A. *

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• 5 / 5

  

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  They have a good selection and reasonable prices. The delivery was not lightening fast, but it arrived timely enough. The main thing for me is the good selection and well-known brands.

  Review of 9/9/23, following an experience of 8/14/23 by A A. *

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• 5 / 5

  

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  I ordered a medium in the panty hose, because I wear a medium in the thigh high. Big mistake. Way too small. I had to return them for a large. No hassles, no issues. Brightlife just sent me a return label and my correct size was shipped.

  Review of 9/9/23, following an experience of 8/17/23 by A A. *

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• 5 / 5

  

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  It was what I was expecting and then some. I ordered the small, it extends under my arm and to my back. It really helps with the pain as it applies a slight compression when I wear it under a sports bra. I did add some Velcro to it and to my bra to keep it in place. The Velcro makes it easy to remove to wash them both.

  Review of 9/9/23, following an experience of 8/17/23 by A A. *

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• 5 / 5

  

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  I was pleased with the ease of ordering, accurate shipping cost and the socks did what they were supposed to. Reduced swelling.

  Review of 9/9/23, following an experience of 8/17/23 by A A. *

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• 5 / 5

  

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  I viewed my item online but called to place my order, which was handled very courteously and efficiently by the representative who took my call. My purchase arrived in a timely manner and was exactly what I ordered and as expected! Thank you the quick and courteous service!!

  Review of 9/9/23, following an experience of 8/17/23 by A A. *

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• 5 / 5

  

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  (I have already sent my review). Excellent in product, service and delivery!

  Review of 9/9/23, following an experience of 8/18/23 by A A. *

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• 5 / 5

  

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  Bright Life always keeps me informed on my order and are always so pleasant!

  Review of 9/7/23, following an experience of 8/30/23 by A A. *

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• 5 / 5

  

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  Customer service was great well satisfied

  Review of 9/7/23, following an experience of 8/29/23 by A A. *

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• 5 / 5

  

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  So easy to find what i was shopping for and wow shipped next day. Gave them a 5 star..

  Review of 9/7/23, following an experience of 8/30/23 by A A. *

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• 5 / 5

  

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  Very easy ordering.

  Review of 9/7/23, following an experience of 8/30/23 by A A. *

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• 5 / 5

  

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  The woman helping me was very knowledgeable and helpful!

  Review of 9/7/23, following an experience of 8/31/23 by A A. *

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• 2 / 5

  

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  I had a problem with the way my credit card was charged. I got a screen that said that i was approved for 4 installments of $24.99 to pay for my socks. Then I checked my card and found out that I had been charged with the entire amount of $99.97. This has caused frustration and irritation on my part because of the computer glitch. I have never had this problem with any orders in the past. I hope that we can correct this issue. The socks are great that is why I ordered them again.

  Review of 9/7/23, following an experience of 8/29/23 by A A. *

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  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We apologize for the disappointing experience you've had with the billing on your recent order. Our goal is to provide our customers with a seamless shopping experience and we regret that we fell short of this instance. Rest assured that we'll definitely take a closer look into this and our customer service team will reach out to you regarding this matter. Thank you for bringing this to our attention and we look forward to resolving this situation as soon as possible.

  Answer by A A

  

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  I am hopeful that you will reply to me regarding this matter as soon as possible. I requested to send the socks back and then reorder as I was told to do in an email. I have yet to hear from you on how to return the order that I received. I look forward to hearing from you....SOON!!!!

  Answer by brightlifedirect.com

  

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  We completely understand that you would like to return the order to us and to assist you with this, our customer service team will reach out to you directly for the return instructions. We appreciate your understanding and hope to serve you better in the future.

  Answer by A A

  

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  Thank your for your reply and service

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• 2 / 5

  

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  It breaks so easily. Just trying the first time and immediately got a run.

  Review of 9/7/23, following an experience of 8/9/23 by A A. *

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• 5 / 5

  

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  Brightlife direct always gives me excellent customer service! Everyone there is very helpful, and friendly. I have never had a problem with any order, and in over 30 years of doing business with them, I have never had to return anything! The different companies they represent all have different sizing, but I learned (and not the hard way!) long ago, to check the sizing chart that comes with each different brand, and it works well for me. Even this is not really a problem, it's more anticipated. When I order, never pay extra for expedited shipping, because they always ship promptly! I highly recommend Brightlife Direct. Good products, and great people!

  Review of 9/7/23, following an experience of 8/9/23 by A A. *

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• 5 / 5

  

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  Representative was very helpful and experience was great.

  Review of 9/7/23, following an experience of 8/14/23 by A A. *

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• 5 / 5

  

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  He verified all descriptions of my previous order so this order will be identical. He was very good.

  Review of 9/7/23, following an experience of 8/30/23 by A A. *

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• 5 / 5

  

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  This item is perfect for my needs. It was recommend by my physical therapist.

  Review of 9/7/23, following an experience of 8/14/23 by A A. *

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• 5 / 5

  

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  So much easier than trying to get on high compression socks. I saw a visible decrease in my leg after only one night. Great quality - price was right too! I'll be getting another for my other leg.

  Review of 9/7/23, following an experience of 8/7/23 by A A. *

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• 5 / 5

  

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  GREAT GREAT SERVICE

  Review of 9/7/23, following an experience of 8/8/23 by A A. *

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• 4 / 5

  

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  it took weeks to receive my order when I was told it would take 3-8 days for delivery

  Review of 9/7/23, following an experience of 8/16/23 by A A. *

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  Answer by brightlifedirect.com

  

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  Thank you for sharing your experience with us. We apologize for the delay in receiving your order, especially since it was initially communicated with a much shorter delivery timeframe and we understand the frustration this has caused. This is certainly not the experience we want you to have and we'd like to assure you that your feedback will be shared with our team to address these issues and work towards providing a better experience in the future.

• 2 / 5

  

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  They don't stretch to the size they say they do and I get rings on my legs where they cut into me.

  Review of 9/7/23, following an experience of 8/24/23 by A A. *

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  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We apologize for the discomfort you experienced with your compression stockings. for the difficulty you felt while using your compression stockings. Finding the perfect size and fit can be difficult, but we understand that it is critical for your comfort and well-being. It is critical to have compression stockings that give adequate support without causing discomfort. To address this matter, our customer service team will reach out to you to find a solution that meets your needs. Thank you for bringing this to our attention and we hope to serve you better.

• 5 / 5

  

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  Ordering and returning items is easy to accomplish and merchandise is shipped in a timely manner. I would recommend Brightlife.

  Review of 9/7/23, following an experience of 8/24/23 by A A. *

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• 5 / 5

  

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  Good selections and ordering design is easy.

  Review of 9/7/23, following an experience of 8/14/23 by A A. *

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• 5 / 5

  

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  Excellent customer service.

  Review of 9/7/23, following an experience of 8/29/23 by A A. *

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• 5 / 5

  

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  The person I spoke with in customer service answered all my questions efficiently, my order arrived within the time frame given and were exactly what I needed. Thank you!

  Review of 9/7/23, following an experience of 8/14/23 by A A. *

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• 5 / 5

  

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  Good products and timely delivery. I have been a customer for about 15 years. Tried a couple other companies but they didn’t meet my expectations. I use Brightlife and have recommended them many times to others.

  Review of 9/7/23, following an experience of 8/11/23 by A A. *

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• 2 / 5

  

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  The quality of Bright Life Direct's house brand, Allegro compression stockings, has significantly deteriorated recently. The Allegro stockings are currently much thinner and tear much more quickly and easily than previously. Sadly, despite the significant quality reduction, Bright Life Direct continues to market its house brand as high quality. This is intentional customer deceit.

  Review of 9/7/23, following an experience of 8/15/23 by A A. *

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  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We apologize for the disappointing experience you've had with our Allegro compression stockings. Your satisfaction is of utmost importance to us and it's disheartening to learn that the quality of our products did not meet your expectations. Rest assured that your concerns have been noted and will be communicated to our product quality team for further evaluation and improvement. We strive to provide our customers with the best shopping experience possible and your feedback helps us improve our processes and services. Thank you for bringing this to our attention and we're committed to continually improving our products to ensure your future shopping experience is satisfactory.

• 5 / 5

  

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  I found my support hose so comfortable and easy to put on and off. They really helped with my swelling.

  Review of 9/7/23, following an experience of 8/16/23 by A A. *

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• 5 / 5

  

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  No problems, product arrived when expected

  Review of 9/7/23, following an experience of 8/15/23 by A A. *

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• 5 / 5

  

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  Everything was good and I got the product in a reasonable amount of time.

  Review of 9/7/23, following an experience of 8/24/23 by A A. *

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• 5 / 5

  

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  Very good service and products. I would recommend.

  Review of 9/7/23, following an experience of 8/24/23 by A A. *

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• 3 / 5

  

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  It took a long time for the items to be delivered and when they came and we opened them, there was only one stocking included with each of the leg suppression.item and when I ordered them I was told that there would be 2 stocking included so that one could bw washed and dried while the second one was being worn. Can you send another sock?

  Review of 9/7/23, following an experience of 8/30/23 by A A. *

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  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We apologize for the disappointing experience you've had with your recent order and we understand the importance of having a spare stocking for convenience. To address this matter, our customer service team will reach out to you regarding your order. Thank you for bringing this to our attention and we are committed to ensuring that you receive the complete and accurate order you initially placed.

• 5 / 5

  

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  Many quality choices

  Review of 9/7/23, following an experience of 8/14/23 by A A. *

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• 4 / 5

  

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  very easy to navigate

  Review of 9/7/23, following an experience of 8/13/23 by A A. *

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• 5 / 5

  

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  Best company!!! I get all of my compression gear here!!

  Review of 9/7/23, following an experience of 8/15/23 by A A. *

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• 5 / 5

  

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  Very fast service.

  Review of 9/7/23, following an experience of 8/16/23 by A A. *

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• 4 / 5

  

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  Easy to navigate

  Review of 9/7/23, following an experience of 8/23/23 by A A. *

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• 5 / 5

  

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  Great customer service.

  Review of 9/7/23, following an experience of 8/7/23 by A A. *

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• 5 / 5

  

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  The order was quickly delivered in Switzerland. Thank you

  Review of 9/7/23, following an experience of 8/15/23 by A A. *

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• 5 / 5

  

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  very much satisfied with the function.

  Review of 8/30/23, following an experience of 8/7/23 by A A. *

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• 5 / 5

  

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  Everything went great.

  Review of 8/30/23, following an experience of 8/16/23 by A A. *

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• 5 / 5

  

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  I've written several reviews for Brightlife. In summary, good selection, reasonable prices, reasonable shipping times, excellent customer service.

  Review of 8/30/23, following an experience of 8/10/23 by A A. *

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• 4 / 5

  

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  ordering was good garment comfortable

  Review of 8/30/23, following an experience of 8/2/23 by A A. *

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• 5 / 5

  

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  I bought these before and needed 2 pair. I buy these because of the wide calf and there cotton. So far the only one's that fit rite. I will buy again.

  Review of 8/30/23, following an experience of 8/13/23 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  This is only regarding this order. In the past BrightLife has been wonderful. After not receiving the compression hose in the expected time I called to inquire. The representative on the phone was wonderful. She called Mediven and inquired as to the arriving time as they were coming from the factory. I was told it should come in about five days. We received it the next day! So not a comment on BrightLife, but Mediven as I don't believe it would have been sent without my inquiry.

  Review of 8/30/23, following an experience of 8/7/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for taking the time to share your recent experience with us. We truly value your feedback and are grateful for your continued support of BrightLife Direct. We're glad to hear that our representative was able to assist you and promptly inquire about the status of your compression hose from Mediven. Sometimes unforeseen delays can occur and it's our goal to ensure that your orders are delivered to you as efficiently as possible. Thank you for bringing this matter to our attention and we're committed to ensuring that you have a positive experience with us.

• 5 / 5

  

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  Brightlife direct has always been great company to do business with. I have been using them for roughly three years. Orders delivered as stated. Unfortunately last order didn't fit as I thought they should. Thigh highs were too short. After my call to customer service for a return authorization, I had to wait a whole 4 minutes for my RA label to come via email. To me that's a 10 star rating.

  Review of 8/30/23, following an experience of 8/11/23 by A A. *

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• 4 / 5

  

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  The customer service was prompt in contacting me about my issue and resolved it quickly by sending me a replacement product. I would order from this company again.

  Review of 8/30/23, following an experience of 8/1/23 by A A. *

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• 5 / 5

  

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  I called with my order of what I needed and my measurements, It was easy and they answered all my questions

  Review of 8/30/23, following an experience of 8/17/23 by A A. *

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• 5 / 5

  

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  Prompt service.

  Review of 8/30/23, following an experience of 8/22/23 by A A. *

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• 3 / 5

  

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  I was wondering when I was going to receive my order when I I wondered what happened to my order but then I received it yesterday. The box was crushed but the stockings were not damaged.

  Review of 8/30/23, following an experience of 8/11/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We apologize for any disappointment caused by the delay in receiving your order. We understand how important it is to receive your items in a timely manner and we're glad to know that your stockings arrived safe and sound, even though the box was a bit crushed. Your satisfaction is our top priority and we're pleased that the stockings themselves were not affected. Thank you for bringing this to our attention and we're committed to ensuring that you have a positive experience with us.

• 5 / 5

  

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  They are Helping

  Review of 8/30/23, following an experience of 8/11/23 by A A. *

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• 5 / 5

  

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  Good customer service with timely deliveries!!

  Review of 8/30/23, following an experience of 8/7/23 by A A. *

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• 5 / 5

  

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  Mahalo, as in past orders all went according to expectations.

  Review of 8/30/23, following an experience of 8/11/23 by A A. *

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• 5 / 5

  

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  Easy to find what you are looking for.

  Review of 8/30/23, following an experience of 8/28/23 by A A. *

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• 4 / 5

  

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  I received my order promptly for Jobst 20-30mmHg Relief Knee-High beige compression socks. I know that I can rely on Jobst for consistent, reliable medical compression socks that are comfortable.

  Review of 8/30/23, following an experience of 8/12/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Brightlife is awesome because you can try on and still return if the fit isn’t just right.

  Review of 8/30/23, following an experience of 8/8/23 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Didn’t even receive my order that I placed over 2 weeks ago

  Review of 8/30/23, following an experience of 8/11/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We apologize for the delay in receiving your order and we understand how frustrating it can be to wait for a purchase. To address this matter, our customer service team will reach out to you to track your order and assist you with any concerns you may have. Thank you for bringing this matter to our attention and we're committed to ensuring that you have a positive experience with us.

• 5 / 5

  

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  Website is easy to use.. I always wait for the great sales and product always arrives in a few days after I order.

  Review of 8/30/23, following an experience of 8/26/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have used Mediven compression hose for years and they have certainly kept the swelling down in my ankles and feet. However, I discovered I tend to get ingrown toenails so wanted to try the balloon toe socks. BrightLife has sent me a return address for the ones I just ordered with no problem. Thank you.

  Review of 8/30/23, following an experience of 8/18/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  high quality products, knowledgeable agents, prompt delivery

  Review of 8/30/23, following an experience of 8/18/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  As usual, the service was excellent, the thigh highs are very durable and comfortable. I work in them while wearing shorts daily [ great product ] ! Roger G.

  Review of 8/30/23, following an experience of 8/7/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Surprised at the promptness of taking care of a problem with a product and sending a return label to expedient the return. good customer service which is hard to find these days.

  Review of 8/30/23, following an experience of 8/5/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Website easy to follow to get to your choices.

  Review of 8/30/23, following an experience of 8/11/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Literally the best company! Great products and awesome customer service. Don’t hesitate to order from them!!!

  Review of 8/30/23, following an experience of 8/14/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It was easy to order

  Review of 8/30/23, following an experience of 8/28/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I encountered an issue with this order and Brightlife Customer Servicecwas absolutely wonderful in resolving this issue.

  Review of 8/30/23, following an experience of 8/22/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I haven't worn these new hose yet, but have had the same ones before & they are my favorite. Although, the material seems different this time? They are always shipped quickly & in good condition.

  Review of 8/30/23, following an experience of 8/22/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good prices and quick service.

  Review of 8/30/23, following an experience of 8/14/23 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Food selection of items

  Review of 8/29/23, following an experience of 8/24/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Everything is first class

  Review of 8/29/23, following an experience of 8/24/23 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Everything was fine except you were sold out of the color black I need also.

  Review of 8/29/23, following an experience of 8/12/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Happy with the compression sleeve and the quickness of delivery.

  Review of 8/29/23, following an experience of 8/24/23 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  One of the pairs of compression stockings was either ripped or very weak... it had a hole in the heel on the first time I put it on. The black pair.

  Review of 8/29/23, following an experience of 8/15/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We apologize to hear about the issue you encountered with one of the pairs of compression stockings you received, specifically the black pair. It's definitely disappointing when a product doesn't meet your expectations, especially if it has a defect like a hole upon first wear. We strive to provide products that are durable and reliable, so it's disappointing to hear that this pair fell short. To address this matter, our customer service team will reach out to you to find a solution that meets your expectations. Thank you for bringing this matter to our attention and we're committed to ensuring that you have a positive experience with us.

• 5 / 5

  

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  Fast order turn around and I get what I order. Thank you!

  Review of 8/29/23, following an experience of 8/22/23 by A A. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order