Customer reviews for brightlifedirect.com

Customer reviews

• 5 / 5

  

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  The site is easy to use, and they process returns quickly.

  Review of 9/19/23, following an experience of 9/12/23 by A A. *

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• 5 / 5

  

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  The lady that helped place my order was very pleasant, kind, and helpful. I look forward receiving my order that I placed for my husband. Thank you for having such nice employee.

  Review of 9/19/23, following an experience of 9/8/23 by A A. *

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• 4 / 5

  

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  got these stockings at a great price. I ordered men's because the women's are too small for my feet

  Review of 9/19/23, following an experience of 8/31/23 by A A. *

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• 5 / 5

  

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  I've been wearing these Sigvaris cotton thigh highs for well over twenty years. Never go to work without them.

  Review of 9/19/23, following an experience of 9/4/23 by A A. *

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• 5 / 5

  

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  SERVICE RETURN IS THE BEST.

  Review of 9/19/23, following an experience of 8/29/23 by A A. *

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• 5 / 5

  

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  I have used Brightlife for ten years with no problem ever.

  Review of 9/19/23, following an experience of 8/27/23 by A A. *

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• 4 / 5

  

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  You did OK nothing exceptional

  Review of 9/19/23, following an experience of 8/30/23 by A A. *

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• 3 / 5

  

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  Only part of order shipped. I socks I really need is backordered.

  Review of 9/19/23, following an experience of 8/27/23 by A A. *

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• 5 / 5

  

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  I like ordering by phone and asking the agent questions.

  Review of 9/19/23, following an experience of 8/21/23 by A A. *

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• 5 / 5

  

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  Very satisfied

  Review of 9/19/23, following an experience of 8/24/23 by A A. *

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• 5 / 5

  

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  The representative I talked to was professional and very helpful. I always have great help when orders my lymphodema glove/sleeve.

  Review of 9/19/23, following an experience of 8/30/23 by A A. *

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• 5 / 5

  

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  Ease of ordering and product arrived on time. Would highly recommend.

  Review of 9/19/23, following an experience of 8/28/23 by A A. *

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• 3 / 5

  

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  Navigating the site was ok but because I live outside the US, I kept getting a pop-up about where I want to ship to and that was annoying. Also my order was split up and you are not told before you place the order that it will be split into more than one packages. That costs me more in the end because I have to use a freight forwarder for my packages.

  Review of 9/19/23, following an experience of 8/16/23 by A A. *

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  Answer by brightlifedirect.com

  

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  Thank you for sharing your feedback about your experience on our website. We value your input as it helps us improve the overall customer experience. We apologize for the frustration caused by the persistent pop-up regarding shipping destinations and the unexpected split of your order into multiple packages. We understand how this can be inconvenient and costly. We will work on providing clearer information to customers regarding order splitting so our customers can make informed decisions during the ordering process. Thank you for bringing this to our attention and we are committed to providing a better experience for our customers.

  Answer by A A

  

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  I am happy to know that you take your customers' feedback into account and I do hope it helps to improve our experience going forward.

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• 5 / 5

  

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  I’ve purchased from Brightlife for probably 20 years first as a nurse and now just for my personal needs to alleviate tired legs and prevent blood clots when traveling, as well as warmth in colder months. Their customer relations, great product and prices keep me returning and happy. I highly recommend Brightlife!

  Review of 9/19/23, following an experience of 8/30/23 by A A. *

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• 5 / 5

  

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  Excellent products, shipping process and customer service.

  Review of 9/19/23, following an experience of 8/29/23 by A A. *

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• 5 / 5

  

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  I actually spoke with a representative to place my order. I was very satisfied with the experience. Representative was very welcoming and genuinely friendly. I will be ordering again. My product arrived very quickly.

  Review of 9/19/23, following an experience of 8/28/23 by A A. *

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• 5 / 5

  

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  Easy returns/exchanges

  Review of 9/19/23, following an experience of 8/29/23 by A A. *

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• 5 / 5

  

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  Easy-to-use. Delivery took a while longer than usual, but product was in good shape . Socks are very comfortable and plan to order Xtra pairs

  Review of 9/19/23, following an experience of 8/30/23 by A A. *

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• 2 / 5

  

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  Item not in stock, 4 week delivery.

  Review of 9/19/23, following an experience of 8/23/23 by A A. *

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  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We apologize for the disappointment you experienced with your order due to backordered issues and the delay in fulfilling your order. Please know that this is not the experience we want you to have and we are committed to providing our customers with a better shopping experience. Thank you for bringing this to our attention and we hope to serve you better in the future.

• 5 / 5

  

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  The site was easy to access and easy to use. I was able to find what I wanted. Ordering was easy. I will order from this company again.

  Review of 9/19/23, following an experience of 8/21/23 by A A. *

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• 5 / 5

  

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  Easy access

  Review of 9/19/23, following an experience of 8/25/23 by A A. *

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• 5 / 5

  

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  Great product and fantastic service. Process was excellently fast too.

  Review of 9/12/23, following an experience of 9/3/23 by A A. *

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• 3 / 5

  

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  My order only showed on back order AFTER purchasing. I might not have purchased had I known this beforehand. It would be helpful to know what is in stock prior to ordering

  Review of 9/12/23, following an experience of 8/28/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for sharing your feedback about your order experience. We apologize that you were only informed of the back order status after making the purchase and we understand that this can be frustrating. Please rest assured that we take your feedback seriously and strive to provide more transparent information about product availability in the future. Thank you for bringing this to our attention and we look forward to providing you with a better experience in the future.

• 5 / 5

  

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  Awesome customer service, easy returns, good prices ( watch for sales) good verity, fast shipping.. I’ve been a long time customer and will continue to be…

  Review of 9/12/23, following an experience of 9/4/23 by A A. *

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• 5 / 5

  

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  I already gave a review. The young woman, Wendy I believe, was excellent - friendly, knowledgeable.

  Review of 9/12/23, following an experience of 9/5/23 by A A. *

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• 5 / 5

  

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  My doctor recommended these socks!

  Review of 9/12/23, following an experience of 9/5/23 by A A. *

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• 5 / 5

  

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  Easy to order. They fit week and are exactly as advertised.

  Review of 9/12/23, following an experience of 9/2/23 by A A. *

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• 5 / 5

  

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  Excellent communication, will use again.

  Review of 9/12/23, following an experience of 8/30/23 by A A. *

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• 5 / 5

  

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  Easy to order and fast delivery.

  Review of 9/12/23, following an experience of 9/6/23 by A A. *

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• 5 / 5

  

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  this is the best garment yet for my lymphedema!!!!! the material is so nice/soft next to my skin and still has the right compression. I am waiting to see if the way it fits under my armpits will be too restrictive, but don't think it will. My PT looked at it on me and was very pleased with its fit!!! I already ordered another one--thanks for having it on sale!

  Review of 9/12/23, following an experience of 9/1/23 by A A. *

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• 5 / 5

  

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  I had terrific help on a lost order. Brian & Charmaine got on it right away. I received replacement order very quickly. Keep up the wonderful customer service! Thanks again!

  Review of 9/12/23, following an experience of 9/1/23 by A A. *

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• 5 / 5

  

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  I really enjoy doing business with this company. The web site is easy to use and if I have a question I can find answers. If for some reason an order was to be delayed they send out an e-mail notifying the customer that there will be a delay and approximately how long the delay will be. If the delay is longer than the customer wants, customer service will work on alternatives to solve the problem.

  Review of 9/12/23, following an experience of 8/26/23 by A A. *

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  Answer by brightlifedirect.com

  

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  Thank you so much for taking the time to share your positive experience with our company! We're thrilled to hear that you enjoy doing business with us and find our website user-friendly and informative. Providing transparent communication about order delays and working with customers to find suitable solutions is something we take great pride in. Your satisfaction is our priority and we're here to ensure you have a positive experience every step of the way. Thank you for choosing our company and we look forward to continuing to provide you with excellent service in the future.

• 5 / 5

  

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  your customer service fella is so nice

  Review of 9/12/23, following an experience of 9/6/23 by A A. *

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• 4 / 5

  

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  I was very satisfied with my service from Bright Life Direct

  Review of 9/12/23, following an experience of 9/6/23 by A A. *

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• 5 / 5

  

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  I have ordered products here before this order and have full confidence in receiving exactly what I expected. The website is well set up to help you find what you are looking for and the descriptions are pretty good. Glad my occupational therapist recommended them as their prices are reasonable and it is all medical grade.

  Review of 9/12/23, following an experience of 9/7/23 by A A. *

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• 5 / 5

  

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  These are really great, comfortable socks. The price is right. They will be warm with cooler weather coming soon. The friendly service is also so important.

  Review of 9/12/23, following an experience of 9/8/23 by A A. *

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• 3 / 5

  

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  The directions were hard to follow and mediocre.

  Review of 9/12/23, following an experience of 9/7/23 by A A. *

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  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We apologize for any disappointing experience you've had with your order and we truly appreciate your feedback as this will help us improve our products and services. Thank you for bringing this to our attention and we look forward to serving you better in the future.

• 5 / 5

  

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  Easy to use website, wide selection of brands and styles

  Review of 9/12/23, following an experience of 9/3/23 by A A. *

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• 4 / 5

  

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  you did a good job

  Review of 9/12/23, following an experience of 8/30/23 by A A. *

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• 3 / 5

  

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  I've only been receiving half of what I ordered even though the website showed all items were in stock. I never receive an email saying partial order will be sent and a reason why.

  Review of 9/12/23, following an experience of 11/5/22 by A A. *

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  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We apologize for the disappointing experience you've had with your order, particularly receiving only half of what you ordered without prior notification. This is not the experience we want our customers to have and we understand your frustration. To address this matter, our customer service team will reach out to you to track your order. We will also review our order fulfillment process to ensure that accurate information is provided to our customers regarding stock availability to prevent this from happening again. Thank you for bringing this to our attention and we look forward to resolving this matter to your satisfaction.

• 4 / 5

  

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  I called in and talked with an agent who was very helpful. I think the compression hose is very good quality. I was disappointed that both items were mailed from different sources. One arrived on a timely basis last week and other item should be on the way. The positive thing is that the agent made sure I was able to get both items instead just the one item that was available at the time I called.

  Review of 9/12/23, following an experience of 8/25/23 by A A. *

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• 5 / 5

  

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  The staff is knowledgeable and professional, and everyone in customer service is consistently polite.

  Review of 9/12/23, following an experience of 9/5/23 by A A. *

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• 5 / 5

  

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  I called with a few questions about fit and color of the hosiery I wanted to purchase as well as the return policy. I felt very fortunate to have Liz help me with my decisions and provide me with the return policy information. I am looking forward to receiving my order and if I ever need anything else I will always ask for Liz. 5 stars for sure!

  Review of 9/12/23, following an experience of 9/8/23 by A A. *

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• 5 / 5

  

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  Great product. Great service.

  Review of 9/12/23, following an experience of 9/3/23 by A A. *

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• 5 / 5

  

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  Great products with absolutely first rate customer service. Customer service is always so courteous and knowledgeable and makes shopping for what I need a pleasant experience.

  Review of 9/12/23, following an experience of 9/6/23 by A A. *

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• 4 / 5

  

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  The person on the phone I talked to did a good job listening to my order request was polite

  Review of 9/12/23, following an experience of 9/6/23 by A A. *

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• 5 / 5

  

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  Very knowledgeable and timely.

  Review of 9/12/23, following an experience of 9/7/23 by A A. *

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• 5 / 5

  

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  Excellent shipping! Received notice it was backordered and package still arrived within six days from date ordered, which included a holiday weekend.

  Review of 9/12/23, following an experience of 9/1/23 by A A. *

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• 4 / 5

  

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  I also had a good response from Ray when I asked about a second pair of socks.

  Review of 9/12/23, following an experience of 8/17/23 by A A. *

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• 5 / 5

  

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  They fit well. I am looking forward to wearing them once the weather becomes cooler. They are cotton and thicker. They look like good socks.

  Review of 9/12/23, following an experience of 8/31/23 by A A. *

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• 4 / 5

  

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  I LOVED THE SOCKS THAT I PURCHASED FROM YOUR COMPANY FOR MANY YEARS. THEY WERE DISCONTINUED. HAVE NOT FOUND A GOOD REPLACEMENT. PURCHASED FOUR #252'S, FOUR #325'S AND ONE #389. NOT CRAZY ABOUT ANY OF THEM. 252'S ARE TO LIGHT. 325'S ARE TO HEAVY. 389 IS PRETTY GOOD, BUT THE TOES ARE NOT ROOMY. I ADMIT I WAS SPOILED WITH THE PRODUCT THAT I WAS ABLE TO GET FOR SO MANY YEARS. NOT SURE WHAT I WILL DO.

  Review of 9/12/23, following an experience of 8/28/23 by A A. *

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• 5 / 5

  

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  A collapsed vein in my lower lefy leg has msde me a compression socks customer for life; their outstanding quality & customer service hss ensured I will be their customer..

  Review of 9/12/23, following an experience of 8/25/23 by A A. *

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• 5 / 5

  

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  Very easy site to navigate.

  Review of 9/12/23, following an experience of 8/25/23 by A A. *

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• 5 / 5

  

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  these last a long time, i love the choise of colors or nude look, they feel great. thanks I have placed now 4 orders and will go back again.

  Review of 9/12/23, following an experience of 8/30/23 by A A. *

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• 5 / 5

  

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  I bought the 15/20 version in a nice suntan color which blends well with my skin. I have bought other 15/20 Supp Hose in the past from other places and found them very difficult to get on especially since I have had total hip replacement. Youd seem to slip on a lot easier but still do an excellent job of keeping my feet from swelling.

  Review of 9/12/23, following an experience of 8/26/23 by A A. *

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• 5 / 5

  

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  Everyone is friendly and they aim to please!

  Review of 9/12/23, following an experience of 8/21/23 by A A. *

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• 5 / 5

  

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  Very happy with everything. This is new to me and I am learning all about it.

  Review of 9/12/23, following an experience of 8/24/23 by A A. *

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• 3 / 5

  

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  the delivery service was pathetically poor. it took more time than fedex, ups, or usps-maybe because it's foreign

  Review of 9/12/23, following an experience of 8/15/23 by A A. *

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  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We apologize for the disappointing experience you've had with our delivery service and we understand that timely and reliable delivery is essential. Your feedback is essential and we'll certainly take it into consideration as we continue to work on improving our delivery services. Thank you for bringing this to our attention and we look forward to providing you with a better experience in the future.

• 5 / 5

  

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  The variety of what you carry is wonderful. It was easy to place my order, and once I did I received emails updating me on the progress of the order, my order arrived very quickly, and what I ordered fits well and looks good.

  Review of 9/12/23, following an experience of 8/29/23 by A A. *

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• 5 / 5

  

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  Always prompt in sending my order. I really appreciate their professional response.

  Review of 9/12/23, following an experience of 8/25/23 by A A. *

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• 4 / 5

  

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  good

  Review of 9/12/23, following an experience of 8/17/23 by A A. *

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• 4 / 5

  

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  Customer Service is excellent, they're really responsive and helpful!

  Review of 9/12/23, following an experience of 8/15/23 by A A. *

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• 5 / 5

  

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  Excellent service all around!

  Review of 9/12/23, following an experience of 8/23/23 by A A. *

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• 3 / 5

  

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  I cancelled the order due to the product being on back order

  Review of 9/12/23, following an experience of 8/17/23 by A A. *

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  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We apologize for the disappointing experience you've had with your order due to backorder issues. Please rest assured that we take your feedback seriously and we're continuously working to improve our inventory management as we strive to provide more transparent information about product availability in the future. Thank you for bringing this to our attention and we look forward to providing you with a better experience in the future.

• 5 / 5

  

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  Everything was good!

  Review of 9/12/23, following an experience of 8/25/23 by A A. *

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• 5 / 5

  

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  Thank you. Dry good quality

  Review of 9/12/23, following an experience of 8/17/23 by A A. *

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• 4 / 5

  

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  Excellent product and good fit.

  Review of 9/12/23, following an experience of 8/19/23 by A A. *

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• 5 / 5

  

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  Great product, service and delivery!

  Review of 9/12/23, following an experience of 8/23/23 by A A. *

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• 5 / 5

  

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  Great Company to Deal With! Fast Service.

  Review of 9/12/23, following an experience of 8/22/23 by A A. *

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• 5 / 5

  

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  Excellent, prompt service!

  Review of 9/12/23, following an experience of 8/29/23 by A A. *

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• 3 / 5

  

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  Fits very big and the color is not navy

  Review of 9/12/23, following an experience of 8/21/23 by A A. *

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  Answer by brightlifedirect.com

  

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  Thank you for sharing your feedback about the product you received. We apologize for any disappointing experience you've had with your order. It's unfortunate that the item didn't fit as expected and we understand that the color discrepancy can be frustrating. To address this matter, our customer service team will reach out to you directly to find a solution that meets your needs. Thank you for bringing this to our attention and we look forward to resolving this matter to your satisfaction.

• 5 / 5

  

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  Excellent product and customer service!!

  Review of 9/12/23, following an experience of 8/16/23 by A A. *

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• 5 / 5

  

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  I have been very satisfied with all of my purchases from BrightLife. They come promptly and are just as advertised. Having very large feet I have the same problem I have with almost all sock purchases. Even the extra large are tight on the toes.

  Review of 9/12/23, following an experience of 8/25/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  shopping online was easy from search for merchandise to placing order and checking out. items were delivered in a reasonable time.

  Review of 9/12/23, following an experience of 8/24/23 by A A. *

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• 5 / 5

  

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  Great products, great prices! I’ve been buying my compression wraps from BrightLife Direct for years. They are the best!

  Review of 9/12/23, following an experience of 8/25/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Everything is fine. The products I ordered are great. They are just what I needed. Delivery was within the estimated time frame. And my package was respected. Thank you.

  Review of 9/12/23, following an experience of 8/24/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Order placement went smoothly and I received order in good time. Product was also good and comfortable. Thank you.

  Review of 9/12/23, following an experience of 8/24/23 by A A. *

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• 5 / 5

  

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  Best socks ever!!!!!

  Review of 9/12/23, following an experience of 8/24/23 by A A. *

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• 4 / 5

  

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  delivery was a bit delayed but exchanged delivery was timely. overall satisfied with the product.

  Review of 9/12/23, following an experience of 8/21/23 by A A. *

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• 5 / 5

  

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  Delivered in timely manner. Looks like very nice quality. Thank you for selling direct

  Review of 9/12/23, following an experience of 8/23/23 by A A. *

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• 5 / 5

  

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  Love the product and have purchased it before. The quality and size of the stockings is great!! I would recommend this product to everyone. I will buy more of these stockings again.

  Review of 9/12/23, following an experience of 8/17/23 by A A. *

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• 5 / 5

  

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  Great service, easy to order and price were absolutely amazing, and this is why I love shopping to this site. I would definitely recommend this to anyone. Also, fast shipping! Thank you for your service. Ana C.

  Review of 9/12/23, following an experience of 8/31/23 by A A. *

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• 5 / 5

  

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  great experience with replacement

  Review of 9/12/23, following an experience of 8/25/23 by A A. *

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• 5 / 5

  

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  Great Customer service and fast delivery!

  Review of 9/12/23, following an experience of 8/23/23 by A A. *

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• 5 / 5

  

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  This time the order came on time. I will order soon again so hope it goes well. Agents are very nice.

  Review of 9/12/23, following an experience of 8/21/23 by A A. *

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• 5 / 5

  

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  Never disappointed.

  Review of 9/12/23, following an experience of 8/16/23 by A A. *

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• 5 / 5

  

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  I took some time to adjust to the website but was always able to find what I needed. The delivery is always as promised, quite quick. When I've returned items, the staff was helpful and the transaction seamless. I;ve always used the Rosidal brand when available for the foam rolls, am also happy with the recently purchased stretch bandages.

  Review of 9/12/23, following an experience of 8/14/23 by A A. *

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• 5 / 5

  

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  Easy navigation & checkout with great products

  Review of 9/12/23, following an experience of 8/12/23 by A A. *

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• 5 / 5

  

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  I am thankful that I have the Birghtlife!

  Review of 9/12/23, following an experience of 7/12/23 by A A. *

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• 5 / 5

  

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  Excellent product - quick delivery

  Review of 9/9/23, following an experience of 8/26/23 by A A. *

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• 5 / 5

  

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  . I shop on Brightlife because I know I will always be kept up to date on my order! And the prices are great! Love the rewards.

  Review of 9/9/23, following an experience of 8/30/23 by A A. *

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• 5 / 5

  

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  Great choices

  Review of 9/9/23, following an experience of 9/1/23 by A A. *

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• 3 / 5

  

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  Three stars because the Velcro tabs on the leg wraps only last a month or two. I have to wear the wraps daily and because the Velcro tabs are not wide enough nor durable due to the wear and tear of use. Although you can now buy additional Velcro tabs they still are two small and they are expensive to have a seamstress see them on for you and hope that the garment will still have the same strength. The price of the socks are expensive and since you need to wash them daily you need at least three or four pairs every four months as not loose their shape. Lymphedema lifestyle for life and doesn’t go away without taking the proper care.

  Review of 9/9/23, following an experience of 8/31/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for taking the time to share your experience with us. We are truly sorry for the disappointing experience you've had with the velcro tabs on your wraps and we understand the challenges you face with its durability. Maintaining the effectiveness of compression garments, especially when used daily, is crucial for managing conditions like lymphedema. We acknowledge your concerns regarding the durability and size of the Velcro tabs. Your feedback highlights an important aspect of our product offers and this will certainly be forwarded to the manufacturer. We understand the financial impact of having to replace garments frequently and we are committed to finding solutions that offer both effectiveness and cost-efficiency. We appreciate you for bringing this to our attention and we look forward to serving you better in the future.

• 5 / 5

  

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  Bright Life Direct has been an easy and efficient way for me to purchase the right compression socks for me. Even when I order something that does not work, Bright Life works to help me get just the right product.

  Review of 9/9/23, following an experience of 8/29/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The wraps are a little too long for my leg, but not so much I can’t adjust the fit. Overall, I really like the material and the fit. I’ve always gotten great products from BrightLife Direct!

  Review of 9/9/23, following an experience of 8/21/23 by A A. *

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• 5 / 5

  

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  The website was easy to maneuver and found what I wanted in a short amount of time.

  Review of 9/9/23, following an experience of 8/31/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The Customer Service person who helped me was so helpful. She understood my needs and helped me make my decision. If possible, I would ask for her each time I called.

  Review of 9/9/23, following an experience of 8/31/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great thanks super fast shipping

  Review of 9/9/23, following an experience of 8/23/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy shopping experience

  Review of 9/9/23, following an experience of 9/2/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have used Brightlife for my medical compression knee highs for a long time. I use the Core Spun, Therafirm brands because they don't roll down much, where some others brands tend to be sort of slick and roll down...it hurts when they roll down. The life span of the stockings is usually at least a year or two, but I have had some pairs last much longer. The company is pretty easy to work with, and the web page, once. you have used it, is also pretty easy. Now they have begun to use a point reward system, and I got my last order, which after I used my points, was basically half off.

  Review of 9/9/23, following an experience of 8/26/23 by A A. *

  *Pseudonymized data at the request of the author

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