Customer reviews for brightlifedirect.com

Customer reviews

• 5 / 5

  

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  easy to use, product is excellent

  Review of 9/28/23, following an experience of 8/31/23 by A A. *

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• 5 / 5

  

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  It was a great transaction with no problem during delivery

  Review of 9/28/23, following an experience of 9/5/23 by A A. *

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• 4 / 5

  

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  BrightLife sent me instructions on the how to handle my issue of the over charge. I received information on how to send my package back and get a refund and how to reorder the things I wanted. I am pleased they handled my issues. Thanks!

  Review of 9/28/23, following an experience of 8/29/23 by A A. *

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• 5 / 5

  

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  Always inventory in stock and shipping is done in a timely fashion:) I have commented several times that the foot bed is short in the L size even; I wear 91/2 or 10 narrow shoe, am only 145 lbs, and I find I have to order open toe to avoid sore toes That is notmy first choice in Nebraska or Minnesota winters!!

  Review of 9/28/23, following an experience of 8/31/23 by A A. *

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• 3 / 5

  

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  The texture of the stockings was nice but the color "nude" was too pinkish for me. I had never used toeless before and thought it would help with my foot problems but the elastic band was too tight at the foot. I would like to return the two pairs from my order for a refund.

  Review of 9/28/23, following an experience of 9/4/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for sharing your feedback regarding the stockings you recently purchased. We apologize that the nude color did not meet your expectations and we understand your concern with the toeless design and the tight elastic band causing discomfort. To address this matter, our customer service team will reach out to you directly. Thank you for bringing this to our attention and we hope to have the opportunity to serve you better in the future.

• 5 / 5

  

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  True to fit very comfortable

  Review of 9/28/23, following an experience of 9/5/23 by A A. *

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• 5 / 5

  

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  The customer service person is so patient and professional to provide me all the information I need and helped me to order the product.

  Review of 9/28/23, following an experience of 9/5/23 by A A. *

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• 5 / 5

  

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  Customer service is fantastic. Very knowledgeable and helpful. I’ve ordered the biggest hose there was and they are so tight it cuts off my circulation in my feet, So for now. I’m not wearing them until the tingling goes away. But I love how they looked when I did wear them for the 2 hours I had them on.

  Review of 9/28/23, following an experience of 9/14/23 by A A. *

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• 5 / 5

  

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  Very good service and quick delivery

  Review of 9/28/23, following an experience of 8/30/23 by A A. *

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• 4 / 5

  

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  Good dervice

  Review of 9/28/23, following an experience of 8/31/23 by A A. *

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• 5 / 5

  

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  I have been buying compression socks for family members several years. Bright life direct has consistently had the best prices and a wide variety of sizes. Shipping is always fast. They are my go to store for these items.

  Review of 9/28/23, following an experience of 8/29/23 by A A. *

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• 5 / 5

  

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  The customer service was A

  Review of 9/28/23, following an experience of 9/20/23 by A A. *

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• 5 / 5

  

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  I have been using the Allegro support hose for more than 10 years. There is no way I could go to work and take care of patients if I didn't have the support that this product offers.

  Review of 9/28/23, following an experience of 9/14/23 by A A. *

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• 4 / 5

  

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  Had to follow up on a back ordered item and got it a day after I needed it

  Review of 9/28/23, following an experience of 8/17/23 by A A. *

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• 4 / 5

  

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  The person I spoke with was very good. The problem is the delivery service was poor. Took an excessively long time and I kept getting misleading delivery info

  Review of 9/28/23, following an experience of 9/5/23 by A A. *

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• 5 / 5

  

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  I have ordered from Brightlife for years. Very positive experience every time.

  Review of 9/28/23, following an experience of 9/14/23 by A A. *

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• 5 / 5

  

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  Great product!

  Review of 9/27/23, following an experience of 9/13/23 by A A. *

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• 3 / 5

  

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  The product …Jobst compression stockings…is great and I hope I can continue buying the thigh high stockings because I think they are the best compression stockings. I have to wear them for lymphedema. However…I had been waiting since May or June to receive them. I did appreciate the updates and inquiry regarding whether or not I would wait for the order. My intention is to continue ordering them via BrightLife Direct.

  Review of 9/27/23, following an experience of 6/25/23 by A A. *

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  Answer by brightlifedirect.com

  

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  Thank you for sharing your experience with Jobst stockings and we're delighted to hear that they have been effective for your lymphedema. Your health and comfort are of utmost importance and we appreciate your loyalty as a valued customer. We apologize for the delay you experienced in receiving your order. Waiting for an extended period can be frustrating and we regret the disappointment this may have caused. We're pleased to hear that you appreciate the updates and inquiries; however, we understand the importance of timely deliveries and will strive to improve in this aspect. We value your trust in our products and services, and we are committed to providing a seamless and efficient shopping experience for you in the future.

• 4 / 5

  

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  Took a long time to get here

  Review of 9/27/23, following an experience of 9/4/23 by A A. *

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• 5 / 5

  

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  Quality merchandise and quality customer service.

  Review of 9/27/23, following an experience of 9/4/23 by A A. *

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• 5 / 5

  

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  I always know when ordering from Bright Life the product will be exactly as my order specified. Quality is always the best, delivered as promised. Bright Life is reliable in every way.

  Review of 9/27/23, following an experience of 8/30/23 by A A. *

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• 5 / 5

  

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  Was very helpful

  Review of 9/27/23, following an experience of 8/30/23 by A A. *

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• 5 / 5

  

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  Representative on the phone was patient, courteous and even was helpful and knowledgeable in helping me to choose a popular alternative brand of socks than I was used to purchasing.

  Review of 9/27/23, following an experience of 8/31/23 by A A. *

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• 5 / 5

  

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  Website and products that you can trust. I need a custom fit, but that's a different topic.

  Review of 9/27/23, following an experience of 8/29/23 by A A. *

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• 5 / 5

  

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  The product was exactly as I ordered. This is the first time I ordered compression hose on line. My past experience has been in person. I was a bit skeptical about how well they would fit as I didn't have anyone but me to measure. The customer serive person talked me through the measurements and I found some hose on sale that seemed to be my size. She told me I would get free shipping if I ordered two more pairs, which I did. I appreciated her and everything she did to make sure I got what I needed, a great fit and a wonderful price. I will definitely be back when it's time to buy again.

  Review of 9/27/23, following an experience of 8/30/23 by A A. *

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• 5 / 5

  

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  Always dependable with a great product.

  Review of 9/25/23, following an experience of 9/13/23 by A A. *

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• 5 / 5

  

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  Easy to order an important item that’s not easy to find. Thank you

  Review of 9/25/23, following an experience of 9/16/23 by A A. *

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• 5 / 5

  

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  what a great product .I do however get a bad pair every now and then because I order so many pairs a year

  Review of 9/25/23, following an experience of 9/13/23 by A A. *

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• 5 / 5

  

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  Ive been a customer for 3 or 4 years, and BrightLife Direct has always shipped my orders promptly and processed exchanges quickly. I especially appreciate the company's wide inventory of compression garments from top manufacturers. They even offer a line of arm sleeves in fashion colors and whimsical patterns! That adds an element of fun you rarely see in medical products and makes for a pleasant online shopping experience. I highly recommend BrightLife Direct.

  Review of 9/25/23, following an experience of 9/15/23 by A A. *

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• 4 / 5

  

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  Good service and product

  Review of 9/25/23, following an experience of 9/11/23 by A A. *

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• 5 / 5

  

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  very easy to shop and purchase on the website, have ordered several times and have always been very satisfied with my purchase experience

  Review of 9/25/23, following an experience of 9/18/23 by A A. *

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• 4 / 5

  

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  I had no problem selecting and purchasing the product. But, I found out after the order was placed that they were out of stock waiting for new shipments. If I had known that I would have looked for other alternatives. I did eventually receive the product but it was weeks later than I expected.

  Review of 9/25/23, following an experience of 9/1/23 by A A. *

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• 4 / 5

  

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  ordered with no problem

  Review of 9/25/23, following an experience of 9/12/23 by A A. *

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• 5 / 5

  

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  Loved them! My legs don’t swell as much and don’t hurt and I’ve only worn them twice! Will be buying more soon.

  Review of 9/25/23, following an experience of 9/12/23 by A A. *

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• 5 / 5

  

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  Item came in a reasonable time and in excellent condition.

  Review of 9/25/23, following an experience of 9/8/23 by A A. *

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• 4 / 5

  

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  Easy navigation of the site. Have a lot of good products a decent prices.

  Review of 9/25/23, following an experience of 8/28/23 by A A. *

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• 5 / 5

  

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  Great customer service, fast shipping, good verity and prices.. ( watch for sales ).. highly recommend them …

  Review of 9/25/23, following an experience of 9/4/23 by A A. *

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• 5 / 5

  

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  GREAT PRICING AND FAST SERVICE AND LOVE MY COMPRESSION SLEEVES

  Review of 9/25/23, following an experience of 9/2/23 by A A. *

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• 5 / 5

  

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  Liners are a perfect fit. Well made and durable. Price is reasonable.

  Review of 9/25/23, following an experience of 9/1/23 by A A. *

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• 2 / 5

  

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  I thought it would compress my leg a little. It is very loose and does little. I had a pulled muscle and thought this would keep the calf more stable. It does not.

  Review of 9/25/23, following an experience of 9/9/23 by A A. *

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  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We apologize to hear that the product did not meet your expectations in providing the support you needed for a pulled muscle. This is certainly not the experience we want you to have and we regret that this happened to your order with us. We want to assure you that we take this matter seriously. We're constantly working to improve our products and your insights will certainly be considered in our ongoing efforts. Thank you for bringing this to our attention and we're committed to providing products that meet our customers' expectations.

• 5 / 5

  

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  i just love this product! don't know if it's a new style of compression garment for women or i just discovered it. It is the most comfortable one yet! The material is such an improvement over other compression sleeves, yet it is exactly what i need, esp for traveling. Nothing else has been comfortable for over a few hours, and this was great for a whole day's worth of flying etc. Customer service is always great so no change there! Thanks

  Review of 9/25/23, following an experience of 9/9/23 by A A. *

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• 3 / 5

  

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  I sent shoes back but i was disappointed to get just a excange or store credit what happens if i cant do either one

  Review of 9/25/23, following an experience of 9/10/23 by A A. *

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• 5 / 5

  

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  Really enjoy the Juzo compression stockings with 5 cm band

  Review of 9/25/23, following an experience of 8/29/23 by A A. *

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• 5 / 5

  

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  Excellent choices, quick response, been using BrightLife for years and never disappointed.

  Review of 9/25/23, following an experience of 9/9/23 by A A. *

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• 5 / 5

  

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  found your web site easy to locate. socks fit perfectly and quality is top notch!

  Review of 9/25/23, following an experience of 8/29/23 by A A. *

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• 5 / 5

  

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  I have never had a hassle with Brightlife on returns. Great service

  Review of 9/25/23, following an experience of 9/2/23 by A A. *

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• 5 / 5

  

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  had wonderfull help from Brian & Charmaine with a lost order. They promptly sent a replacement order. Thank you for great customer service!

  Review of 9/25/23, following an experience of 9/1/23 by A A. *

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• 5 / 5

  

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  Excellent customer service.

  Review of 9/25/23, following an experience of 8/29/23 by A A. *

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• 5 / 5

  

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  Great and expedient service every time

  Review of 9/25/23, following an experience of 9/3/23 by A A. *

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• 5 / 5

  

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  Customer service was superb! I had to return a couple of my selections for an exchange and received terrific advice on what to purchase instead, first via phone, and then via text for a final few questions. The stockings work exactly as I requested and they are comfortable!

  Review of 9/25/23, following an experience of 9/3/23 by A A. *

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• 5 / 5

  

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  I ordered socks and the wraps for my husband. He has lots of swelling in his legs and the socks helped alot. I ordered the wraps to make it easier for me to help him after he had elbow surgery. Hard to put the socks on with his elbow. His PT lady recommended this company.

  Review of 9/25/23, following an experience of 8/22/23 by A A. *

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• 4 / 5

  

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  Each time I order it’s not what I ordered when I get it. The gloves don’t match and run smaller. The last sleeve I ordered was an extra large tall, kept telling the guy this but received an extra large long. Could you get sleeves and gloves of same brand to match?

  Review of 9/25/23, following an experience of 8/29/23 by A A. *

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• 5 / 5

  

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  I have ordered from Brightlife several times and have not had problems. I had to return one item in the past and it was very easy to do.

  Review of 9/25/23, following an experience of 9/5/23 by A A. *

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• 3 / 5

  

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  Sizing is not accurate- also confusing- disappointing purchases

  Review of 9/25/23, following an experience of 8/31/23 by A A. *

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  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We apologize for the disappointing experience you've had with your order, especially with the size of the items. Ensuring accurate sizing information is crucial for a positive customer experience and we understand how frustrating this can be. To enhance our sizing information and make it clearer for our customers, we will be revisiting our sizing charts and providing more detailed guidance. We appreciate you for bringing this to our attention and we look forward to serving you better in the future.

• 5 / 5

  

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  Excellent service and never get disappointed with products. Definitely will shop again

  Review of 9/25/23, following an experience of 8/31/23 by A A. *

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• 5 / 5

  

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  Everything was done well. Good email notification when delivery was delayed. Product was what I expected. Correct size and comfortable. Would buy it again when on sale.

  Review of 9/22/23, following an experience of 8/31/23 by A A. *

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• 5 / 5

  

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  Received great service.

  Review of 9/22/23, following an experience of 8/30/23 by A A. *

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• 5 / 5

  

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  Shaheen was knew his tuff and was helpful.

  Review of 9/22/23, following an experience of 9/14/23 by A A. *

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• 5 / 5

  

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  The lady who took my order was very helpful, patient, and knowledgeable about the product line. I have already shared my experience with a friend who plans to check your your website.

  Review of 9/22/23, following an experience of 9/14/23 by A A. *

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• 4 / 5

  

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  I have been purchasing from Brightlife Direct for 13 years and I am satisfied with the company. I once received a pair of compression knee-highs that had a snag in them as soon as I opened the packaging. I called and complained and received a replacement in 3 days. I appreciated that I could call and get great service. I had to order a different brand than what I've ordered as my regular brand was not available but it was not the same quality as before and I a hoping my recent order will be up to par with my other purchases. I have recommended this company to others I find they handle their customers fairly and the prices are good.

  Review of 9/22/23, following an experience of 9/15/23 by A A. *

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• 5 / 5

  

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  I’m so please with this product! The pantyhose are easy to put on and are comfortable. I bought them to help with low blood pressure and they help. They are wearing well so far. I have no complaints!

  Review of 9/22/23, following an experience of 8/31/23 by A A. *

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• 5 / 5

  

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  My husband is very pleased with the shoes. They fit well and feel good on his feet.

  Review of 9/22/23, following an experience of 9/2/23 by A A. *

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• 4 / 5

  

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  The ordering process was very easy

  Review of 9/22/23, following an experience of 9/14/23 by A A. *

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• 5 / 5

  

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  Excellent fast service! I’ve been ordering from them for awhile and have always had a great experience!

  Review of 9/22/23, following an experience of 9/10/23 by A A. *

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• 4 / 5

  

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  I truly don't have time t0 rate my on line [purchases

  Review of 9/22/23, following an experience of 9/5/23 by A A. *

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• 5 / 5

  

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  Great product!! Great customer service!

  Review of 9/22/23, following an experience of 9/4/23 by A A. *

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• 5 / 5

  

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  Great selection

  Review of 9/22/23, following an experience of 8/31/23 by A A. *

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• 5 / 5

  

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  I had no problems with my delivery, and the order came on time, and was as described. I would order from them again.

  Review of 9/22/23, following an experience of 7/12/23 by A A. *

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• 5 / 5

  

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  I finally found a company that still sells the blue donning gloves! Yay!

  Review of 9/22/23, following an experience of 8/26/23 by A A. *

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• 1 / 5

  

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  I was very upset when I could not even get the sock on my foot! It was very small when I ordered large socks. Then I only got half of the cost back. I will NOT shop here again.

  Review of 9/22/23, following an experience of 7/5/23 by A A. *

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  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We apologize for the disappointing experience you've had with your order. We understand the importance of receiving the correct size and being fully satisfied with your purchase. We aim to provide products that offer value and meet our customers' expectations, and it's clear that we may have fallen short in this instance. Your feedback will be shared with our team to help us make the necessary improvements. Thank you for bringing this to our attention and we're committed to providing products that meet our customers' expectations.

• 5 / 5

  

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  Good hose, Prompt delivery. Great customer service.

  Review of 9/22/23, following an experience of 8/26/23 by A A. *

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• 5 / 5

  

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  Easy to find what your looking for. Great quality.

  Review of 9/22/23, following an experience of 8/30/23 by A A. *

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• 5 / 5

  

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  I have bought these supports hose before but in different colors. They fit perfectly and my legs feel great at the end of the day.

  Review of 9/22/23, following an experience of 8/25/23 by A A. *

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• 5 / 5

  

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  Excellent product. Great service. Competitive prices. Easy company to work with.

  Review of 9/22/23, following an experience of 8/31/23 by A A. *

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• 5 / 5

  

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  I really like my hose but I had to get short and they still roll down a little at the top. It makes a red mark on my leg and it takes a while for it to go away. Don't know how to correct it

  Review of 9/22/23, following an experience of 8/25/23 by A A. *

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• 5 / 5

  

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  Easy to order, fast delivery and I love my socks!

  Review of 9/22/23, following an experience of 8/25/23 by A A. *

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• 5 / 5

  

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  Product is of highest quality. Will order again.

  Review of 9/22/23, following an experience of 8/30/23 by A A. *

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• 4 / 5

  

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  I know the Velcro needs to be strong, but for senior citizens it is a little to strong.

  Review of 9/22/23, following an experience of 8/30/23 by A A. *

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• 5 / 5

  

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  Great company to deal with. The quality is great and it really came quick. I have dealt with them before and will continue to do so.

  Review of 9/22/23, following an experience of 8/26/23 by A A. *

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• 5 / 5

  

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  There needs to be the option toenter a credit card. I had to call in my order today. I T department could fix this!! Wendy was very helpful taking my order.

  Review of 9/19/23, following an experience of 9/11/23 by A A. *

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• 5 / 5

  

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  Always easy to order and the compression stockings are great. This will be my eighth order and will continue with future orders.

  Review of 9/19/23, following an experience of 9/12/23 by A A. *

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• 5 / 5

  

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  they were extremely helpful about taking back a pair ofdefective compression stockings and replacing them for me.

  Review of 9/19/23, following an experience of 9/13/23 by A A. *

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• 5 / 5

  

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  I ordered a new Doff N Donner and am very pleased with it. Thank you.

  Review of 9/19/23, following an experience of 9/1/23 by A A. *

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• 5 / 5

  

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  It gives me the support I need to recover while reducing the discomfort and swelling. Easy to put on especially with the insert they provide. Overall very happy with purchase.

  Review of 9/19/23, following an experience of 9/5/23 by A A. *

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• 5 / 5

  

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  Great service and good delivery.

  Review of 9/19/23, following an experience of 9/8/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Customer service is excellent. Very fast mailing of items. I did have to return my purchase in exchange for something different. Phone call to customer service was so helpful. Thank you.

  Review of 9/19/23, following an experience of 9/8/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have been ordering from BrightLife Direct for some time now, and have always been satisfied with the efficiency and helpfulness of its customer service if I had any questions. BrightLife almost always has the largest selection of my-needed merchandise, are less expensive, and very prompt in shipping. Thanks much!

  Review of 9/19/23, following an experience of 9/1/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great products and speedy delivery! Thank You!

  Review of 9/19/23, following an experience of 9/6/23 by A A. *

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• 4 / 5

  

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  I received an incorrect item, but I called and Shakim was very polite, professional and courteous while he resolved the issue.

  Review of 9/19/23, following an experience of 9/4/23 by A A. *

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• 5 / 5

  

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  Very efficient and helpful

  Review of 9/19/23, following an experience of 9/13/23 by A A. *

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• 3 / 5

  

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  Would have been four stars, but DHL delivered my shipment to the Post Office and they returned it, as they returned it, as no PO Box # on it.

  Review of 9/19/23, following an experience of 9/4/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

  Flag

  Thank you for taking the time to share your feedback with us. We apologize to hear about the disappointing experience you've had caused by the delivery issue. We understand that a smooth delivery experience is crucial and it's disheartening when such incidents occur. We want to assure you that we take this matter seriously and we're committed to ensuring that similar incidents do not happen again. We appreciate you for bringing this to our attention and we look forward to serving you better in the future.

• 3 / 5

  

  Edit Flag

  I wish I was told my order was being sent in two part!

  Review of 9/19/23, following an experience of 9/4/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

  Flag

  Thank you for your feedback. We apologize for the disappointing experience you've had with your order, especially with the split shipping. Our goal is to provide clear and transparent communication about the status and delivery of your purchases. We understand that receiving your order in two parts is not the experience you anticipated. To improve our service, we will review our communication procedures and work towards better informing our customers about split shipments in the future. We appreciate you for bringing this to our attention and we look forward to serving you better in the future.

• 5 / 5

  

  Edit Flag

  Been doing business with this company for years. Their service is great & their products for the price is good. If you're looking for compression stocking I recommen this company highly.

  Review of 9/19/23, following an experience of 9/11/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I have loved the low compression socks I got and when I had questions, the customer service was outstanding. All the stockings I got from other places were too tight, uncomfortably so, and hard to use. The lowest compression is so comfortable and really helps my feet stay comfortable all day.

  Review of 9/19/23, following an experience of 9/12/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very nice communication. Quite knowlegable and thorough.

  Review of 9/19/23, following an experience of 9/6/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Brightlife direct has the product I need at a good price. And I can easily find it on their website. Shipping is propt and reliable.

  Review of 9/19/23, following an experience of 9/6/23 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  I got my socks yesterday and they are perfect. I placed my order, I believe 10 days ago and thought i've have delivery days ago. I don't know why it took so long to ship them. I guess I'm spoiled by how quickly Amazon ships.

  Review of 9/19/23, following an experience of 9/1/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Brightlife associates are always courteous and helpful. Even on the rare occasions when mistakes are made, they are remedied promptly and smoothly. The products are always top quality and give great service.

  Review of 9/19/23, following an experience of 9/12/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The site is easy to navigate and I have liked everything I have ordered. A super great place to shop for support stockings!

  Review of 9/19/23, following an experience of 9/9/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent business! My items were carefully packed and shipped quickly. The arrived in excellent condition. Top quality products! Highly recommended!

  Review of 9/19/23, following an experience of 9/5/23 by A A. *

  *Pseudonymized data at the request of the author

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