Customer reviews for brightlifedirect.com

Customer reviews

• 5 / 5

  

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  The Armsleeve with gauntlet (one piece) works so well! My hand would swell where I used a sleeve and separate glove but the sleeve with gauntlet as one piece does not cause the swelling at the wrist where the separate sleeve/glove met. Bright Life Direct is the best company to work with and always helpful and professional.

  Review of 10/13/23, following an experience of 9/21/23 by A A. *

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• 5 / 5

  

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  Great customer service, easy returns, good verity, far prices ( watch for sales ) fast shipping..

  Review of 10/13/23, following an experience of 9/21/23 by A A. *

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• 2 / 5

  

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  Your rep did not follow my shipping instructions and is shipping to the wrong address.

  Review of 10/13/23, following an experience of 9/29/23 by A A. *

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• 5 / 5

  

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  Brought product before and loved it.

  Review of 10/13/23, following an experience of 10/3/23 by A A. *

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• 5 / 5

  

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  Excellent contact: patience, good information... Excellent product Mailing to France without any problem

  Review of 10/13/23, following an experience of 9/21/23 by A A. *

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• 5 / 5

  

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  Helpfulness of person who took my order and fast service.

  Review of 10/13/23, following an experience of 10/2/23 by A A. *

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• 4 / 5

  

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  The sight is relatively user friendly. When speaking with staff on the phone, they are competent and extremely courteous. I will continue to purchase from this company.

  Review of 10/13/23, following an experience of 10/1/23 by A A. *

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• 5 / 5

  

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  Even though one of the items ordered was out of stock, Brightlife kept me informed of its status & when it shipped. Very good customer service!

  Review of 10/13/23, following an experience of 9/26/23 by A A. *

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• 5 / 5

  

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  The site was easy to navigate! Customer service was wonderful - very nice to talk to and helpful! I give 5 stars! Thank you very much.

  Review of 10/13/23, following an experience of 9/29/23 by A A. *

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• 5 / 5

  

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  I love these because the help support my knees and back. I work on my feet all day and I really need and love this support i get.

  Review of 10/13/23, following an experience of 10/4/23 by A A. *

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• 5 / 5

  

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  Great product and great service

  Review of 10/13/23, following an experience of 9/18/23 by A A. *

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• 5 / 5

  

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  I had ordered the wrong socks but was able to return for a credit. Very easy process. The company gave me a credit so I ordered two other pair. Arrived thereafter.

  Review of 10/13/23, following an experience of 9/21/23 by A A. *

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• 5 / 5

  

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  The navigation is excellent. The site is well organized with multiple ways to access important pages. Customer Service is outstanding. Chin addressed several mistakes that I had made in ordering. She completely corrected the problems that I had created, and then followed up to ensure that everything was satisfactory. I plan to order much more frequently from this company.

  Review of 10/13/23, following an experience of 9/22/23 by A A. *

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• 5 / 5

  

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  Great customer service!

  Review of 10/13/23, following an experience of 10/2/23 by A A. *

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• 4 / 5

  

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  Dress socks are nice but you can’t tell whether it’s blue or black color once you wear it.

  Review of 10/13/23, following an experience of 9/22/23 by A A. *

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• 5 / 5

  

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  My first size choice was a bit small. But I was on the cusp. So if on the low end go up. But getting past that fit was comfortable and stockings felt great performing excellently. I recommend trying them to end your search for quality compression hose.

  Review of 10/13/23, following an experience of 9/22/23 by A A. *

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• 4 / 5

  

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  The customer service is very good. However, the quality of the compression socks varies order by order. They are the only company that carries these socks so I am stuck with them.

  Review of 10/13/23, following an experience of 9/22/23 by A A. *

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• 5 / 5

  

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  Easy to use and the products are superb.

  Review of 10/13/23, following an experience of 9/21/23 by A A. *

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• 5 / 5

  

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  These socks are the greatest with the little nubbies at the top to hold them up. Service was also the greatest.

  Review of 10/13/23, following an experience of 9/22/23 by A A. *

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• 5 / 5

  

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  I really appreciated the very good customer service when I called to place an order for compression socks. Thank you for the good service and good quality products.

  Review of 10/13/23, following an experience of 10/2/23 by A A. *

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• 5 / 5

  

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  They were very proactive in contacting me when part of my order was backordered. Nice customer service!

  Review of 10/13/23, following an experience of 7/9/23 by A A. *

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• 5 / 5

  

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  Always an exceptional experience with Brightlife. Ordering is very easy and shipping is very fast too. Not to mention if you need to reach out to their customer support staff, your inquiry is answered very timely. Been doing business here for years and hope to continue to do so.

  Review of 10/13/23, following an experience of 10/1/23 by A A. *

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• 5 / 5

  

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  I was completely satisfied with my order.

  Review of 10/13/23, following an experience of 9/20/23 by A A. *

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• 5 / 5

  

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  ill know more when product arrives, so far so good.

  Review of 10/13/23, following an experience of 10/8/23 by A A. *

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• 4 / 5

  

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  I couldn't tell whether they were one or pairs (compression sock). Fortunately, when I got them it was pairs.

  Review of 10/13/23, following an experience of 9/24/23 by A A. *

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• 5 / 5

  

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  Excellent price and great fit even for tall gals.

  Review of 10/13/23, following an experience of 9/20/23 by A A. *

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• 5 / 5

  

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  Quick deliveries directly from the manufacturer. Top notch.

  Review of 10/13/23, following an experience of 10/4/23 by A A. *

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• 5 / 5

  

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  BrightLife was great! I was looking for a VERY lightweight support stocking and this 8 size fit the bill! I just ordered another pair! Thank you very much Delivery was also on time. :)

  Review of 10/13/23, following an experience of 10/5/23 by A A. *

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• 5 / 5

  

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  I have been wearing stockings for 10 years now and have repeatedly ordered from Brightside. Quality products with reliable shipping with prices comparable to other sellers. Recommend this company!

  Review of 10/13/23, following an experience of 10/1/23 by A A. *

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• 5 / 5

  

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  The employee was helpful when I called. We received the stockings soon after.

  Review of 10/13/23, following an experience of 9/29/23 by A A. *

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• 5 / 5

  

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  Always timely and great customer service!

  Review of 10/13/23, following an experience of 9/18/23 by A A. *

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• 5 / 5

  

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  Great product and great service

  Review of 10/13/23, following an experience of 9/12/23 by A A. *

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• 4 / 5

  

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  I am satisfied with your product, brightlife is one of the few who still makes a wide calf product in my size.

  Review of 10/12/23, following an experience of 9/19/23 by A A. *

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• 5 / 5

  

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  I have loved all the stockings I have bought from Brightlife and their customer service is outstanding.

  Review of 10/12/23, following an experience of 9/12/23 by A A. *

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• 5 / 5

  

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  The customer service is terrific. They have been so helpful in placing my order, answering any questions I had, and “business like, but friendly”.

  Review of 10/12/23, following an experience of 9/19/23 by A A. *

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• 3 / 5

  

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  Delivery was good it arrived in good condition. But they are not Navy that I ordered. They are med blue. They are way to long in the foot and leg.

  Review of 10/12/23, following an experience of 9/18/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We apologize for the disappointing experience you've had with your order, especially with the size and color. Ensuring that our customers receive the correct color and size is of utmost importance to us and we regret any discrepancies in your order. To address this matter, our customer service team will reach out to you. Thank you for bringing this to our attention and we're committed to providing products that meet our customers' expectations.

• 5 / 5

  

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  Orders filled quickly - good customer service - answer questions promptly.

  Review of 10/12/23, following an experience of 10/4/23 by A A. *

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• 3 / 5

  

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  I will not be ordering anymore from you after my current order. I'm on a fixed income and your prices have gone up too much on the kind of compression socks I need and the ones I bought last time aren't even in stock now.

  Review of 10/12/23, following an experience of 10/3/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for taking the time to share your concerns with us. We apologize to hear that the recent changes in prices and product availability have impacted your experience. We aim to provide products that offer value and meet our customers' expectations. We understand the challenges of fixed income and are committed to providing solutions that meet your needs. If there are specific products or price points you're looking for, please don't hesitate to contact us and we'll do our utmost to assist you. Thank you for your understanding and we hope to have the opportunity to better serve you in the future.

• 5 / 5

  

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  Customer service excellent. Also very pleased with the product.

  Review of 10/12/23, following an experience of 9/29/23 by A A. *

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• 5 / 5

  

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  At brightlifedirect, everything is so easy and straightforward. Good prices, too. That's why I keep coming back.

  Review of 10/12/23, following an experience of 10/4/23 by A A. *

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• 5 / 5

  

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  I like their products, their prices, and their excellent service. They are easy to work with and very responsive.

  Review of 10/12/23, following an experience of 10/3/23 by A A. *

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• 5 / 5

  

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  Very easy to exchange wrong size.

  Review of 10/12/23, following an experience of 10/4/23 by A A. *

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• 5 / 5

  

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  Because i couldn’t remember the size of the sock I talked with a rep and they were very helpful, professional and kind.

  Review of 10/12/23, following an experience of 9/14/23 by A A. *

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• 5 / 5

  

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  Great fast service.

  Review of 10/12/23, following an experience of 9/28/23 by A A. *

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• 5 / 5

  

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  Great product

  Review of 10/12/23, following an experience of 9/13/23 by A A. *

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• 5 / 5

  

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  I have been vey happy with the service I have received from BrightLife.

  Review of 10/12/23, following an experience of 10/3/23 by A A. *

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• 5 / 5

  

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  Easy to navigate site with good product descriptions and the sizing was just so. I had a few questions and the email response was quick, friendly and effective.

  Review of 10/12/23, following an experience of 9/19/23 by A A. *

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• 5 / 5

  

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  My shipment arrived on time and in good condition. The Sigvaris Sheer Women's Thigh High 20-30 mmHg in Golden color were perfect to wear for formal wedding events with no one noticing they were compression hose. They stayed up perfectly so I could enjoy myself in comfort with no worries.

  Review of 10/12/23, following an experience of 9/13/23 by A A. *

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• 4 / 5

  

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  great selection, wish shipping was cheaper

  Review of 10/12/23, following an experience of 10/4/23 by A A. *

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• 5 / 5

  

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  The sleeve fits as good as the first I had. The order was backordered but the wait wasn’t that long and I was kept informed.

  Review of 10/10/23, following an experience of 9/12/23 by A A. *

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• 5 / 5

  

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  The wool blend socks are some of the best I have ever had!

  Review of 10/10/23, following an experience of 9/10/23 by A A. *

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• 5 / 5

  

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  BrightLife was simple to order online and prompt in its delivery.

  Review of 10/10/23, following an experience of 9/11/23 by A A. *

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• 5 / 5

  

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  The best customer service-fast shipping!

  Review of 10/10/23, following an experience of 9/26/23 by A A. *

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• 2 / 5

  

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  I don’t give the review to the company but to my order -Jobst brand - foot bed was too long compared to other brands. I am returning.

  Review of 10/10/23, following an experience of 9/11/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for sharing your feedback on the Jobst brand order you received. We apologize to hear that the foot bed was too long compared to other brands you've tried and we understand the importance of finding the right fit. We aim to provide products that offer value and meet our customers' expectations, and it's clear that we may have fallen short in this instance. Thank you for bringing this to our attention and we'll certainly take this into account as we work towards enhancing our product offers for a smoother customer experience.

• 5 / 5

  

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  The opened toe stockings I ordered were great. They have a good selection of colors. I don't remember ever buying compression stockings that didn't look like compression stockings, meaning the ones I have bought in the past were heavy looking and there was no doubt that they were compression stockings. I ordered the nude and they look like regular stockings. I'm not embarrassed to be seen in public with them. The ordering was fast and easy. I got them in no time. Thanks Brightlife Direct, you made my life brighter

  Review of 10/10/23, following an experience of 9/27/23 by A A. *

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• 1 / 5

  

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  It is 10/01/23 and still no order,

  Review of 10/10/23, following an experience of 9/22/23 by A A. *

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  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We apologize to hear that you have not yet received your order and we understand the importance of timely delivery. We strive to provide value and a hassle-free experience for our customers, and it appears we fell short in this instance. To address this matter, our customer service team will reach out to you. Thank you for bringing this to our attention and we'll certainly take this into account as we work towards enhancing our product presentation for a smoother customer experience.

• 4 / 5

  

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  Received package as scheduled.

  Review of 10/10/23, following an experience of 9/15/23 by A A. *

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• 5 / 5

  

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  easy to use website, fast delivery

  Review of 10/10/23, following an experience of 9/18/23 by A A. *

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• 5 / 5

  

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  Excellent product and Customer Service.

  Review of 10/10/23, following an experience of 9/18/23 by A A. *

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• 5 / 5

  

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  good sox. Good customer support. Allways have what I need.

  Review of 10/10/23, following an experience of 10/2/23 by A A. *

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• 5 / 5

  

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  Always informative and helpful staff. Looking forward to receiving my delivery which is timely. I recommend BrightLife,

  Review of 10/10/23, following an experience of 9/30/23 by A A. *

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• 5 / 5

  

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  Awesome

  Review of 10/10/23, following an experience of 9/13/23 by A A. *

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• 5 / 5

  

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  I haven’t received the order yet. The kind lady that helped me which I think was named Liz was helpful, very professional & so good. I’m thankful for her.

  Review of 10/10/23, following an experience of 9/27/23 by A A. *

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• 5 / 5

  

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  Received my merchandise on time.

  Review of 10/10/23, following an experience of 9/12/23 by A A. *

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• 5 / 5

  

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  always good experience

  Review of 10/10/23, following an experience of 9/25/23 by A A. *

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• 4 / 5

  

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  I’m having more trouble finding things that I once bought. It seems some items are being discontinued which is disheartening. For this order the site was easier to use because there were minimal decisions. Just wish I could find the chart with measurements for stockings quickly: I was trying to show someone else how easy sizing is/was.

  Review of 10/10/23, following an experience of 9/17/23 by A A. *

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• 5 / 5

  

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  Fast shipping of the item; good choice of products.

  Review of 10/10/23, following an experience of 9/27/23 by A A. *

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• 5 / 5

  

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  The customer service of this company is really great! The person I talked to was named Keith and he was both friendly and knowledgeable. Even though I've been a customer for awhile I had not had to deal with customer service, but that's because they are so good at what they do.

  Review of 10/10/23, following an experience of 10/2/23 by A A. *

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• 5 / 5

  

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  Very comfortable. Made my legs feel great like I could walk miles.

  Review of 10/10/23, following an experience of 9/30/23 by A A. *

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• 4 / 5

  

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  Bright Life Direct seems to have a large line of compression products. My experience is only in compresson socks. The prices seem reasonable and sale prices appear periodically. Shipments have been very prompt and accurate.

  Review of 10/10/23, following an experience of 9/11/23 by A A. *

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• 5 / 5

  

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  excellent site....and very helpful customer service agent

  Review of 10/10/23, following an experience of 9/11/23 by A A. *

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• 5 / 5

  

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  Excellent customer service.

  Review of 10/10/23, following an experience of 10/3/23 by A A. *

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• 5 / 5

  

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  very satisfied with glove and customer service, will reorder again

  Review of 10/10/23, following an experience of 9/25/23 by A A. *

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• 4 / 5

  

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  Order was hung up either in mail or factory. The Service representative was excellent and helped pin down a Post Office scam being run on me. Thanks very much for her help.

  Review of 10/10/23, following an experience of 9/7/23 by A A. *

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• 4 / 5

  

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  It was easy to order and I saved money. Ordering the sleeves locally was a lot more expensive and would have taken 10 days to receive and then I would have had to drive many miles to get them at the place I where they fitted me.

  Review of 10/10/23, following an experience of 9/23/23 by A A. *

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• 5 / 5

  

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  Great product, received in timely fashion.

  Review of 10/10/23, following an experience of 9/13/23 by A A. *

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• 2 / 5

  

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  Just go t the knee high compression socks. Even though a rep walked me through sizing etc. They are completely unsatisfactory. I am returning for full credit

  Review of 10/10/23, following an experience of 9/25/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We apologize to hear that the knee-high compression socks you received are unsatisfactory despite the assistance provided during the sizing process. The quality of the products that we offer is of utmost importance to us and it's clear that we fell short in meeting those standards in your recent order. We want to assure you that we take your feedback seriously and this will be shared with our team. Thank you for bringing this to our attention and we'll certainly take this into account as we work towards enhancing our product offers for a smoother customer experience.

  Answer by A A

  

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  Give refund

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• 5 / 5

  

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  Have ordered in the past and products are durable and comfortable

  Review of 10/9/23, following an experience of 9/29/23 by A A. *

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• 5 / 5

  

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  Quick delivery!

  Review of 10/9/23, following an experience of 9/25/23 by A A. *

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• 2 / 5

  

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  Your made for. greed management has no real to life management on how to obtain a. customer. what so ever , YOU have money to spend ,yes, no clue As to how to gain potential customers, Yes, you know how to offer mdse options on diverersifying product, expand product marketing. Wow! But I'm not impressed. Men, you dimwits often are highly allergic to NYLON we do not have a lot of estrogen like women. Trying to identify which of a thousand and thousands o products of your has the least nylon,,spandex was pure hell .Took way too long ,,my son took over bless his college trained acumen took a while but he found the answer. Then at dinner my daughter advised us her nylon stockings --also itch and rayon is a criminal fabric. Our neighbor knows clothing ,very well advised upper grade polyester and certain of fabrics made in usa can perform well. As. things stand now we have no clue Astorias where the nylon was made or. grade , worse sock manufactures try to avoid any publication of who,what the fabric constitutes. Result --buy now consumers ,try send back to retailer, most likely ,find wool cotton socks buy 3 years supply . By simply listing your ingredients first ,,yes you get reorders not buy and bust !! It takes too long to find your product needed, yes diversity is a sales tool but. its costing you dearly as reorders. are not your forte, It takes $$$$$ to gain a customer. You want the reorders. thats where the $$$$ is!! DUH!!mYOU got the. idea , go for the funnel ,results in quality offerings -the resale!! !!

  Review of 10/9/23, following an experience of 9/30/23 by A A. *

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  Answer by brightlifedirect.com

  

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  Thank you for taking the time to share your thoughts with us. We appreciate your feedback and understand the importance of clear product information, especially when it comes to sensitive materials like nylon. We apologize for any frustration you have experienced while trying to identify products with minimal nylon content. We recognize the need for transparency in listing materials and your insights will be shared with our team for further consideration and improvement. Thank you for bringing this to our attention and we'll certainly take this into account as we work towards enhancing our product presentation for a smoother customer experience.

• 5 / 5

  

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  Easy to navigate

  Review of 10/9/23, following an experience of 9/25/23 by A A. *

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• 5 / 5

  

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  Great stocking, works well, great price , easy ordering fast delivery.

  Review of 10/7/23, following an experience of 9/14/23 by A A. *

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• 5 / 5

  

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  Product perfect,postal service excellent. I recommend,without reservation,Allegro shear support stockings .

  Review of 10/7/23, following an experience of 9/11/23 by A A. *

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• 5 / 5

  

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  I REALLY LIKE THE CUSTOMER REP'S EXPLANATION OF THE DIFFERENT PRODUCTS AND HELPFUL TIME TO BRING THE ITEMS TO A CONCLUSION AND ORDER.

  Review of 10/7/23, following an experience of 9/19/23 by A A. *

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• 5 / 5

  

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  I've used this company for years to supply my compression socks. The socks hold up very well and the service from this company is top notch.

  Review of 10/7/23, following an experience of 9/13/23 by A A. *

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• 5 / 5

  

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  I'am a caretaker and I applause this site how easy it is to place and order. This is the 3 time purchasing the Farrow Hybrid wraps this last set lasted my patient TWO years. 👏👏👏 Great quality product along with large size to accommodate larger bariatric sizes

  Review of 10/7/23, following an experience of 9/28/23 by A A. *

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• 5 / 5

  

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  justtheproductineededwhenineededit

  Review of 10/7/23, following an experience of 9/13/23 by A A. *

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• 4 / 5

  

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  Site can be a little difficult to navigate because of the vast options.

  Review of 10/7/23, following an experience of 9/8/23 by A A. *

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• 4 / 5

  

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  Still providing good service and good products.

  Review of 10/7/23, following an experience of 9/14/23 by A A. *

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• 5 / 5

  

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  this is the only place I get my support knee-hi's have always been very happy with the product, price.and the delivery time. highly recommend

  Review of 10/7/23, following an experience of 9/29/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Respectful of the customer., quality missed in many businesses. I highly recommend others to purchase from BrightLife.

  Review of 10/7/23, following an experience of 8/18/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Love your stockings

  Review of 10/7/23, following an experience of 9/9/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good non binding socks at a reasonable price

  Review of 10/7/23, following an experience of 9/14/23 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  The socks did not work. They are so tight. I bought size medium and they were like extra small.

  Review of 10/7/23, following an experience of 9/26/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for your feedback. We apologize for the disappointing experience you've had with your order. It's disappointing to hear that the product you received did not meet your expectations, especially in terms of sizing. We'd like to assure you that we take this matter seriously and to address this matter, our customer service team will reach out to you. Thank you for bringing this to our attention and we're committed to providing products that meet our customers' expectations.

• 5 / 5

  

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  It's always a pleasure to order from you. You have what I need, at reasonable prices, and the orders come rather quickly. I always order my stockings from you and am happy with the experience and the product. Sincerely in Christ, Lee P.

  Review of 10/7/23, following an experience of 9/10/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fast service with a quality product. I have done business with this company for three years and have finally settled on the Sigvaris line of products because of fit and longevity of wear.

  Review of 10/7/23, following an experience of 9/15/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The site is generally easy to navigate, delivery is prompt, and customer service, when I have had to use it, is excellent. I would certainly recommend the site, and in fact I have.

  Review of 10/7/23, following an experience of 9/8/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Customer Service was outstanding. Excellent communication. Easy to work with. Thank you!

  Review of 10/5/23, following an experience of 9/20/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  My doctor recommended Allegro Compression Socks to me 30 years ago and I have been dealing with Brightlife ever since. The product and the service is excellent.

  Review of 10/5/23, following an experience of 9/12/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  They have top quality products, easy to order and I appreciate the sales they have from time to time.

  Review of 10/5/23, following an experience of 9/27/23 by A A. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order